The Delighted Customers Podcast with Mark Slatin
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
Latest Episode
#149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service (21.08.2025)
Previous Episodes
- Introducing The Jordan Harbinger Show 21.08.2025
- #148 Rethinking AI Strategy in Customer Experience 14.08.2025
- #147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management 07.08.2025
- #146 Balancing Agentic AI and Human Connection in the Contact Center 31.07.2025
- #145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry 24.07.2025
- #144 From Data to Dollars: How Customer Value Drives Business Growth 17.07.2025
- #143 The Bravery Effect: Lessons from a Marine and Leadership Expert 10.07.2025
- #142 Leadership Blind Spots and How to Avoid Them 03.07.2025
- #141 Designing for Trust: Building Confidence from First Click to Last Mile 26.06.2025
- #140 Measuring the True Cost of Negative Customer Experiences 19.06.2025
- #139 Client Onboarding and The Trust Equation - Part 2 of 2 12.06.2025
- #138 Client Onboarding and The Trust Equation-Part 1 of 2 05.06.2025
- #137 From Oprah to Branson: 5 Celebrity Archetypes Every CX Leader Needs 28.05.2025
- #136 Beyond Tools & Tactics: "Becoming a Trusted Guide" - New On-Demand Course 22.05.2025
- #135 Emotional Imprinting and the Future of Experience Management 15.05.2025
- #134 "It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX 08.05.2025
- #133 Future of Agentic AI: Transforming Customer Journeys 01.05.2025
- #132 David vs. Goliath: Competing with the Big Banks on Customer Experience 24.04.2025
- #131 Humanity at Scale: Bruce Temkin’s Vision for the Future of Leadership 17.04.2025
- #130 The Power of Referrals: A Classic Episode Revisited 10.04.2025
