The Delighted Customers Podcast with Mark Slatin
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
Latest Episode
#161 Navigating the Post-Truth Era: Building Brand Trust with Emotional Inquiry (13.11.2025)
Previous Episodes
- Introducing The Jordan Harbinger Show
- #160 Rethinking Valuation: Why Customer Metrics Matter More
- #159 The Serial Fixer Trap: Boundaries, Burnout, and Better Leadership
- #158 The Art of Communication: Delivering Difficult News with Compassion
- #157 The Anxious Generation
- #156 Turning Data Into CX Impact: Storytelling That Sticks
- #155 The Evolving State of Customer Experience: Insights and Future Trends
- #154 How Political Extremes Shape Customer Loyalty and Brand Evangelism
- #153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience
- #152 Toyota's Secret Weapon: Applying the A3 and Nemawashi for Customer Loyalty
- #151 The Generous Leader: 7 Ways to Give of Yourself for Everyone's Gain
- # 150 Delta's AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers?
- #149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service
- #148 Rethinking AI Strategy in Customer Experience
- #147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management
- #146 Balancing Agentic AI and Human Connection in the Contact Center
- #145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry
- #144 From Data to Dollars: How Customer Value Drives Business Growth
- #143 The Bravery Effect: Lessons from a Marine and Leadership Expert
- #142 Leadership Blind Spots and How to Avoid Them
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