Banking Uncovered Podcast
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.
Episodes
Banking Uncovered Episode 28: Redefining relationship banking in a digital-first world
As digital adoption accelerates across commercial and business banking, the role of the relationship manager is not diminishing - it is becoming more critical.
In this episode of Banking Uncovered, Jon Ruston speaks with Claire May, Head of Commercial Clients at Santander UK, to explore how banks are redefining relationship management in a digital-first world. The discussion follows Santander’s r
Banking Uncovered Episode 27: Inside Singapore’s mass affluent: How banks can grow share of wallet
Singapore is a regional hub for banking and wealth, and one of Asia’s most developed and dynamic markets. Its affluent segment is highly attractive and increasingly complex. Affluent customers typically maintain relationships with multiple providers, creating a fragmented landscape where competition for share of wallet is increasingly intense. While domestic leaders like DBS, UOB and OCBC dominate
Banking Uncovered Episode 26: Inside America’s high net worth households: Understanding the $50 trillion opportunity
High-Net-Worth (HNW) households account for one in 10 US households, yet they control a disproportionate share of the nation’s wealth. According to RFI Global’s MacroMonitor, the largest ongoing study of US household financial behaviour, HNW households hold 69% of all financial assets and 74% of investable assets, amounting to $50.2 trillion.
So how can financial institutions capture this opportu
Banking Uncovered Episode 25: From bricks to clicks - the future of bank branches in a digital-first world
In this episode of Banking Uncovered, host Charles Green sits down with Brett King, world-renowned futurist, bestselling author, and fintech founder, to unpack the data behind the global decline of bank branches and what the AI-driven, digital-first future means for traditional banks and neobanks.
Drawing on data from Brett’s new book Branch Tomorrow and RFI Global’s research, the conversation e
Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank
In this episode of Banking Uncovered, host Charles Green speaks to Natalia Goh, CEO of MariBank and member of Singapore’s Government Technology and Innovation Committee, to explore how the next wave of digital banking is taking shape in one of the world’s most advanced financial ecosystems.
Despite Singapore’s digital maturity, traditional banks still leave gaps around transparency, fees and cust
Banking Uncovered Episode 23: The latest trends in digital UX for banking apps and what the future holds
2025 marks a pivotal shift in consumer behaviour in financial services -the year mobile banking overtook online banking as the primary way customers interact with their finances. For many, the app is the bank. As customer expectations rise, financial institutions are competing to deliver seamless, secure and personalised digital experiences that both satisfy customers and drive return on investmen
Episode 22: From novelty to growth - what’s next for fintechs?
In this episode of Banking Uncovered, host Charles Green speaks to Hubert Petka, Group Director at RFI Global, about the growth and maturity of fintechs worldwide, and what’s next as the sector shifts from disruption to consolidation.
Once viewed as niche players offering sleek digital payment solutions, fintechs and neobanks are now an established part of the financial services ecosystem. Their
Episode 21: How Citi elevates customer experience in digital wealth management
In this episode of Banking Uncovered, Charles Green speaks to Gourab Kundu, Citi Wealth’s head of digital growth for Asia South, based in Singapore, about the latest trends and innovations in digital wealth management and how Citi is leading the charge.
They explore how Citi is leveraging technology to deliver a seamless, secure and highly personalised experience for its wealth clients. From the m
Banking Uncovered Episode 20: Banking on affluence - how to attract the growing wealth segment in Asia
Wealth is rising rapidly across Asia, in both the number of affluent consumers and the value they hold. In this episode of Banking Uncovered, Charles Green speaks to Stefano Colombu, Managing Director of Asia at RFI Global, about the surge in mass affluent consumers across APAC, what drives their financial decisions, and how their money moves across borders.
From the booming China–Hong Kong corri
Banking Uncovered Episode 19: The future of SME banking – from digital transformation to operational efficiency
In this episode of Banking Uncovered, host Charles Green is joined by Rishi Lalwani, currently Global Head of Lending for SME Banking at Standard Chartered, to explore the evolving landscape of SME banking across Asia and the Middle East.
With over 17 years of experience in business banking and a focus on digital transformation, Rishi discusses his views on why now is a pivotal moment for SME
Banking Uncovered Episode 18: Reimagining payments – Why Square is Australia’s Most Recommended Merchant Service provider
In this episode of Banking Uncovered, we explore how Square is transforming the payments landscape for merchants and small businesses and redefining the future of banking. As digital transactions become increasingly prevalent, what implications does this have for traditional banking models and financial accessibility?
Banking Uncovered host Chloe James speaks to Jess Aloi, Australian Go-to-Market
Banking Uncovered Episode 17: The consumer trends defining the future of US financial services in 2025
The US financial landscape is evolving fast. While fintech adoption lagged behind other markets, a rapid shift is underway—31% of US households now hold accounts with a digital-only bank. What does this mean for traditional banks, mobile banking, and the future of financial services?
In this data-packed episode of Banking Uncovered, host Charles Green sits down with Jim Langston, Commercial
Banking Uncovered Episode 16: Cash, fintechs and regulation - A global perspective on the future banking landscape
In this episode of Banking Uncovered, we take a deep dive into the evolving financial landscape, exploring the complex relationship between cash, fintech innovation and regulatory frameworks worldwide. As digital banking and fintechs continue to reshape financial services, what does the future hold for traditional banking models, cash usage and financial accessibility?
Host Charles Green speaks t
Banking Uncovered Episode 15: Delivering customer excellence - why relationship banking still matters in a digital world
Westpac’s digital banking strategy has significantly enhanced customer experience, with its mobile app achieving an NPS of 21.7 - one of its best scores to date. With over 5 million customers banking online every month, the app is central to the bank’s vision of offering a seamless, full-service digital experience for customers who choose it. Recent innovations, including enhanced fraud detection,
Banking Uncovered Episode 14: Affordability, sustainability, customer experience and the future of home loans
The property market is experiencing a wave of change, from the recovery of UK lending and the US market emerging from a ‘hibernation period’, to falling housing values in Australia and New Zealand. The dynamics worldwide are shifting.
RFI research and insights shows UK confidence rising, and over a quarter of homeowners in Australia expected to make additional mortgage repayments within the next
Banking Uncovered Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services
For most Americans, their financial institution is the last thing on their minds - they’re too busy navigating pay cheque-to-pay cheque living, rising costs and a housing crisis. What they need from financial service providers isn’t just another product; they need tools that make life simpler, more transparent and fairer. From real-time access to wages to innovative housing solutions like PadSplit
Banking Uncovered Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking
Customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation and increasing customer expectations. Today’s customers want banks that understand their unique needs, offer quick and simple account setups, and provide a personalised experience.
But what is the difference between a fabulous relationship and being intrusive?
Banking Uncovered host Chloe J
Banking Uncovered Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech
Intention to switch main bank accounts around the world is at an all-time high. In the world’s largest markets, up to 34% of consumers are considering changing their main bank provider. In the US it has never been higher at 25%.
Banking Uncovered host Charles Green talks to Jim Marous, a top 5 retail Banking Influencer, global speaker, podcast host and co-publisher at The Financial Brand, about
Banking Uncovered Episode 10: Building trust through transparency - RAA Insurance's focus on a member-centric service
RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer and Best Home Insurer. The Awards celebrate the financial service providers who have outperformed their peers, and often exceeded the expectations of their customers. Unlike other awards programmes, winners are determined by customers and are backed b
Banking Uncovered Episode 9: The digital banking revolution - Brett King on the rise of challenger banks
The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there were no fintechs or neo banks. Now, the world’s top 20 fintechs significantly outvalue the top 20 traditional banks. So, what does the future hold? How should traditional banks navigate this changing landscape?
In this engaging episode of the Bankin
Banking Uncovered Podcast Episode 8: Innovating banking - Steve Weston on digital transformation and customer engagement at Barclays
Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return to Barclays UK. He shares valuable insights into the challenges and experiences of working in both a fintech startup and a traditional bank.
In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host
Banking Uncovered Episode 7: Why financial institutions are slowly moving away from their traditional ways
Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutions has grown, many are now obtaining a wider range of financial products directly from these fintech providers. Additionally, numerous SMEs are forming partnerships with these innovative companies to enhance their value propositions and refine their
Banking Uncovered Episode 6: Robot customers, robot bankers or robot fraudsters? A look at the future of SME banking.
RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks that hold most of these relationships.
In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker, Author, and all-round Payments Guru. They talk about SME switching trends, the challenges of scheduling
Banking Uncovered Episode 5: Inside SME banking, digital trends and the fintech evolution
Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions.
In this episode of the Banking Uncovered podcast Charles Green, RFI Global’s Founder, speaks to Richard Davies, CEO of Allica Bank, about the trends in SME banking, the challenges and opportunities they represent, and much more.
Explore all our past podcast episodes here.
Banking Uncovered Episode 4: How are fintechs disrupting the money transfer market?
Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and need), the threat to traditional banks and much, much more.
Explore all our past podcast episodes here.
Banking Uncovered Episode 3: The importance of trust, culture and customer-centricity
Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture.
Explore all our past podcast episodes here.
Banking Uncovered Episode 2: The importance of building a digital bank as a platform
Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking.
Topics discussed include:
The importance of building a bank as a platform
Scalability and speed in decentralised finance
Managing risk in digital and the importance of Chat
Generative AI’s impa
Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data
Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment.
Topics discussed include:
The importance of customer-centricity in a digital era
How digital empowers businesses to scale and innovate
The importance of re-inventing products an
Global Digital Banker Podcast | S4 Ep2 with Railsbank, Ben Smith
In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's banking ecosystem, and what the future holds for Railsbank, with COO, APAC Ben Smith.
Subscribe to our RFI Global channel and get notified when we have new episodes: https://youtu.be/M7lpAK6Itao
Connect with Ben Smith on LinkedIn: https://www.linked
Global Digital Banker Podcast | S4 Ep 1 with Volt Bank’s CEO and Founder, Steve Weston
In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston.
In this short session they discuss his extensive experience of the banking industry, innovation and the history of Volt Bank and what's next.
Subscribe to our RFI Global channel and get notified when we have new episodes.
Connect with Steve Weston on Linked
Season 3, Episode19: Banking Predictions 2022 with RFI Global
In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global to take a look back at what the most noticeable changes have been in the last 12 months and what they predict to see in 2022.
Season 3, Episode 18: Adrian Toynton FIS
In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisation of the banking sector as a result of the pandemic. With a focus on Core Platform Modernisation and Cloud Migration, this chat dives into the tech powering big banks, the need for banks to address their aging core systems as a priority and what th
Season 3, Episode 17: Youth Banking with Dom Pym - Up
In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep them as a main competitor in the Australian Market.
Season 3, Episode 16: The drive to e-commerce with Hayley Fisher - Adyen
Season 3, Episode 15: Building Better Banks with Monica Millares from BigPay
Season 3, Episode 14: Women in Leadership Roles with Mary Kate Loftus at M&T Bank
Season 3, Episode 13: Deep Dive into Payments with Anne Pieckielon
Season 3 Episode 12: The Future of Customer Onboarding for Australian Banks with Backbase and Heritage Bank
Season 3 Episode 11: Building Sustainable Customer Relationships with Pega
A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued
When competition is prioritised over retention, and competition is intense, retaining customers is challenging.
With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valu
Season 3 Episode 10: Sarah Altuwijri - Banque Saudi Fransi
Hosts:
Kate Wilson and Anna Shaw - RFi Group
Producer:
Taylor Henderson - RFi Group
Season 3, Episode 9: Carolyn Breeze and Luke Fossett - GoCardless on Open Banking
Season 3, Episode 8 - Buy Now Pay Later with Zip, humm and Laybuy
Season 3 Episode 7: Rebecca Schot-Guppy, Fintech Australia
Season 3 Episode 6: Kristy Duncan - Women in Payments: Women in Leadership
Hosts:
Kate Wilson - Research Director & Deputy GM - RFi Group
Anna Shaw - Head of Client Insights - RFi Group
With Guest:
Kristy Duncan - CEO & Founder - Women in Payments
Produced By:
Taylor Henderson - Marketing Manager - RFi Group
Season 3 Episode 5: Financial and digital inclusion and the value of collaboration with Mariko Braswell and Dr. Vinita Godinho
Join Anna Shaw and Kate Wilson as they discuss financial wellness and inclusion. Joined by Mariko Braswell from Move78 and Dr. Vinita Godinho from Financial Resilience Australia as they discuss the challenges that generations are facing with their financial wellbeing. They discuss their partnership to create the APAC Financial Wellness Initiative as well as their global alliances.
Hosts:
Anna
Season 3 Episode 4: Beau Bertoli - Prospa; SME Recovery from the Pandemic
Season 3, Epsiode 3: James Brown - Fintech NZ: Solving key challenges with Fintech
Season 3 Episode 2 - Sutapa Banerjee: Inclusive financial services and the role of behavioural insights
Season 3 Episode 1: Joe McGuire, MyMy - Fintech and financial inculsion
Season 3 Episode 0:Welcome to the New Season of the Global Digital Banker Podcast
Season 3 is kicking off with our new hosts Kate Wilson and Anna Shaw!
Episode 77 - A Global Citizen and Champion for Change – with Jill Docherty, Head of Business Development UK&I; Fintech, Commercial & Strategic Growth Issuers at Visa
In this episode, we discuss:
Jill’s career journey to date, and main function and key priorities Visa
Her perspective on the impact of C19 on financial services and what Visa is doing to support customers
The impacts of the shift to digital/ contactless/ online/ mobile during the C19 pandemic, is this a temporary or sustained trend?
Her passion for fintech, diversity and women working in this fiel
Episode 76 - Digital by Default – with Andy Kerr, Executive, Home Ownership at NAB
In this episode, we discuss:
Andy’s new role and remit leading Home Ownership at NAB
The biggest challenges in the current environment – impacts of Covid-19 and a challenged economy
How digital is taking precedence as a ‘by default’ servicing channel for Home Lending
Episode 75 - Paris Fintech Forum 2020 - Key learnings and the new names to watch
This episode is focused on the 2020 Paris Fintech Forum, held on the 28th and 29th of January.
At this years’ event there were over 2,700 attendees and out of the 330 speakers across the two days, 300 of those were CEO level. In between the many sessions at the event I managed to speak with a number of new and emerging fintechs from across the European landscape as well as the events' founder, Lau
Episode 74 - Banking 2020 - Jim Marous' predictions for the year ahead
I caught up with Jim Marous, co-publisher of The Financial Brand, publisher of the Digital Banking Report and one of the top 5 most influential people in banking globally.
In this episode, we discuss:
- Banking transformed - the seamless integration of data and advanced analytics
- New technology and new leadership thinking
- The extent to which consumers are embracing rapid change
- The impo
Episode 73 - Tink's journey to France and beyond!
I caught up with Jerome Albus, Regional Director - France and Benelux at Tink to discuss the organisations' expansion throughout Europe.
In this episode, we discuss:
- Tink's expansion into France
- The competitive landscape in the French market
- Tink's greatest impacts and contributions to banks in France
- Challenges faced thus far and how Tink have overcome these
- API's and open data man
Episode 72 - A Startup Accelerators guide to business growth & funding success
I caught up with Eamonn Carey, Managing Director at Techstars UK to learn about the ins & outs of London's startup ecosystem.
In this episode, we discuss:
- The most interesting start-ups in London right now
- The key hurdles for businesses to look out
- The three biggest problems that businesses face as at 2019 and how to address them
- The most important questions to ask when hiring new tale
Episode 71 - How Australia's newest bank is already benefiting from Open Banking
I caught up with Robert Bell, CEO at 86 400 to learn about how they have already begun to drive open banking innovation in Australia.
In this episode, we discuss:
- The ways that 86 400 is helping consumers take control of their finances
- The essential feature to a winning PFM tool
- The future of customer data usage in Australia
- How 86400 is leveraging learnings from Open Banking and PSD2
Episode 70 - The new banking landscape - Brexit, PSD2 & Consumer data
I caught up with Laurent Nizri, CEO & Founder of the Paris Fintech Forum to talk about the diverse European fintech landscape, PSD2 regulation, innovation beyond banking and the future of customer data sharing across banks and retailers.
Laurent also shares some exciting news and speaker announcements for the upcoming Paris Fintech Forum in January 2020.
The Global Digital Banker is an insight-ba
Episode 69 - An Era of Consent - SCA, Open banking & Digital identity
This years' Sibos event was titled “Thriving in a hyper-connected world,” recognising the growth opportunities available from digital technologies to initiate new platforms, value propositions and business models. As we enter this new digital era powered by APIs, we also enter an era of consumer consent and data compliance.
I caught up with Tony McLaughlin, Head of Emerging Payments at Citi to ta
Episode 68 - Revolut's latest offering - Build your own business banking adventure
In this episode, James Gibson, Senior Product Director at Revolut shares the catalyst behind Revolut's new free business offering, the telco that inspired the offering, learnings applied from the retail bank as well as Revolut's winning business account features and the exciting new value added services that you can expect to see rolled out later this year.
The Global Digital Banker is an insight-
Episode 67 - Personalisation for SME banking in Canada
This week we head north and take a look at the SME banking landscape in Canada. I caught up with Michael Denham, President & CEO of Business Development Bank of Canada who shared what it means to be the only bank in Canada that truly focuses on entrepreneurs, the biggest pain points experienced by Canada entrepreneurs and the growing importance of personalisation in the sme banking sector.
The Glo
Episode 66 - Value drivers for Open Banking in the US
This week we take a look at open platform banking in the US and explore the opportunities for banks and fintechs alike. Guests include Imran Haider, Head of Open Banking at Wells Fargo and Susan French, Head of Product for BBVA Open Platform in the US.
Kicking off, Imran shares the journey at Wells Fargo since launching the platform back in 2016, how they’re enabling 24 hour customer control and c
Episode 65 - Money 20/20 Europe - Part 2
This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.
In this weeks’ episode we caught up with Jim Wadsworth, SVP Open Banking, Mastercard who shared the exciting news around their new open banking solution, their real time validation of third parties for banking partnerships and his predictions for the year a
Episode 64 - Money 20/20 Europe - Part 1
This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.
In this weeks’ episode we caught up with Des McDaid, Managing Director – Marcus at Goldman Sachs UK details the success story behind reaching over a quarter of a million user accounts within the first 8 months of operations, how they are standing out from o
Episode 63 - Continued growth amongst UK challengers
This week we share interviews from Innovate Finance Global Summit with some of UK's big challengers. Ryan shares an exciting new SME offering, Jaidev shares the continued growth story of Zopa and dates around the launch of their full banking license and Eric who announces some very exciting news around a new partnership with a big global player.
Guests include:
Ryan Edwards-Pritchard, Managing Dir
Episode 62 - Delivering game-changing innovation
In this week's episode, we caught up with Benoît LeGrand, Chief Innovation Officer at ING & CEO of ING Ventures to discuss all things innovation.
Benoît shares the key to how ING delivers game-changing innovation, how to identify true value in partnerships, how to deploy a culture of innovation throughout a large organisation and which of the emerging technologies ING will be investing in for the
Episode 61 - Opportunities in payments in SME banking in Canada
This week we caught up with some of the key business and payments thought leaders in the Canadian market to discuss all things cross channel innovation, real time payments tracking and the rise of the shared economy.
Our guests include Tracy Black, Executive Director - Modernization at Payments Canada; Jason Charlebois, SVP Small Business Scotiabank and Paul Parisi, President at Paypal Canada.
Episode 60 - Women in Payments across the UK
This week we caught up with some of the keynote speakers from the Women in Payments Symposium in London to discuss all things payments across disruption, innovation, regulation, customer experience and corporate leadership.
Our guests include Charlotte Duerden, UK Country Manager at American Express; Jackie Keogh, Senior Vice President, Western Union Business Solutions; Lisa Neary, Head of Payme
Episode 59 - Trust, simplicity and transparency - a winning recipe for home lending
This week we focus on Trust, simplicity and transparency as a winning recipe for home lending.
Guests include: Gerald Ferguson, Managing Director – Asia Pacific, RFi Group; Katherine Bray, MD Customer Engagement at ANZ; Angus Gilfillan, EGM Consumer Lending at National Australia Bank and Andy Rigg, Deputy CEO at Xinja.
Gerald shares the data behind consumer trust within the market, the impacts of
Episode 58 - The future of marketplace
This week, we caught up with Ed Maslaveckas, CEO and Co-Founder of Bud to discuss their plans off the back of their recent funding round, how they identify which partnerships will add true value to clients, trends around their consumer data and ways to approach external investment with minimal scarring.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market ins
Episode 57 - An awakened focus on the business customer
This week is all about SME and business banking across the UK and Europe. February 27th marked the Global Business Banking Summit in London entitled “An awakened focus on the business customer’. Our team was on the ground to be able to now share key insights, themes and case studies from the event with you.
Guests include: Andy Booth, Managing Director, Business Banking at Barclays; Julie Baker, H
Episode 56 - Heightened Customer Expectations Drive Buy Now Pay Later Services in Australia
This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Zealand Markets.
Guests include Tommy Mermelshtayn, Chief Strategy Officer at Zip Money and Kate Wilson, Research Director – Australia and New Zealand at RFi Group.
Tommy shares an overview of the BNPL landscape, ZipMoney's customer centric approach,
Episode 55: The Journey to Profitability – The Oaknorth success story
This week, we caught up with Joel Perlman, Co-Founder, Oaknorth and currently the organisation behind Europe’s largest fintech funding round to date. Joel shared the exciting news around their recent investment round, their journey to profitability, challenges and opportunities experienced along the way, their expansion plans for the US and how he has seen the SME lending space develop since incep
Episode 54 - How to Achieve Banking Success in 2019 - Disruption, Engagement and What Consumers Really Want
This weeks’ episode features an interview from Finnovate Europe where we were joined by Jim Marous, one of the most influential people in banking, a top 5 fintech influencer, co-publisher of The Financial Brand and owner and publisher of the Global Digital Banking Report.
Key themes include:
Banking & FS trends for 2019
Quick wins - how to utilise data & analytics to drive stronger customer engage
Episode 53 - Investing in AI and the Importance of Personalisation
This week's focus is on technology across AI and personalisation. Guests include Nathan Snell, Chief Innovation Officer, nCino and Todd Copeland, SVP and Head of Digital Channels at TD Bank
Nathan explains how to best identify types of AI investment for various institutions, the barriers to adopting technology and system integration and how to structure a strong AI strategy.
Todd shares the import
Episode 52 - Capify's growth plans post Goldman Sachs funding - An awakened focus on SMEs
In today’s episode, Sarah Hollinshead catches up with David Goldin, Founder, President & CEO at Capify to discuss their recent funding from Goldman Sachs, their growth plans off the back of the investment, shifts in alternative lender awareness and where David sees the SME finance industry moving in the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, ma
Episode 51 - From humble beginnings, to becoming the world's largest fully-online bank - The story of Tinkoff
In this weeks’ episode I caught up with George Chesakov, Head of New Ecosystem Products and CEO of Tinkoff Mobile for Tinkoff Bank in Russia.
We discussed the incredible success story of Tinkoff Bank and how they went from humble beginnings as a direct mail credit card company, to becoming the world's largest fully-online bank by customer base.
The Global Digital Banker is an insight-backed podcas
Episode 50 - Customer insights: The biggest Banking and FS trends for 2019
In this special edition episode we take a look at the biggest trends in banking and financial services from 2018 and share insights and predictions for the year ahead! Our guests include our very own Victoria Bateman, General Manager – EMEA for a western markets perspective and Gerald Ferguson, General Manager – Asia Pacific for an eastern markets perspective who will discuss retail and commercial
Episode 49 – How Open Banking is Redefining the SME & Commercial Banking Proposition
Recent research from RFi Group shows that 30% of businesses in the UK are likely to switch their primary domestic banking relationship within the next 12 months. As such, for this weeks’ episode we caught up with Richard Davies, Commercial Banking Director at TSB Bank and Oliver Prill, Chief Executive Officer at Tide Fintech to discuss how open banking is redefining the SME & Commercial Banking Pr
Episode 48 - Driving customer engagement through digital transformation - 3 case studies across 3 banks
This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks.
Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale
Chris Wilkinson shares how Metro Bank have instilled
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