HBR On Leadership
HBR On Leadership is a weekly podcast from Harvard Business Review that explores leadership as a set of skills that can be developed. Each episode features hand-picked case studies and conversations with top leadership practitioners, management experts, and academics. The podcast aims to provide insights and inspiration for managing up, motivating teams, and unlocking the best in those around you.
Episodes
How Leaders Create the Conditions for Innovative Thinking
Today’s leaders need to be able to innovate over and over again despite fast-changing market conditions and a multitude of other uncertainities. Harvard Business School professor Linda Hill has spent years researching the true drivers of innovation, taking lessons from the world's most successful leaders and companies. She explains why leading innovation requires a different set of leadership skil
An Announcement from HBR On Leadership
Since 2023, HBR On Leadership has been bringing you hand-curated insights and inspiration from across the HBR archive to unlock the best in those around you. But the time has come for HBR On Leadership to hit pause on new episodes. While this feed is going on hiatus, you can hear new, weekly conversations spanning leadership, strategy, innovation and much more on our flagship show, the HBR IdeaCas
Why Speed and Trust Are Critical to Solving Hard Problems
When it comes to solving complex, layered problems, the default for many organizational leaders is to take their time to work through the issues at hand. Unfortunately, that often leads to problems that linger with no clear resolution. Instead, Anne Morriss offers a different problem-solving framework based on speed, momentum, and trust. Morriss is an entrepreneur, leadership coach, and founder of
How to Actually Finish What You Need to Get Done
There are many productivity tools and tactics that promise to help you make the most of your workday. But there is one simple practice that’s consistently been shown to be effective: timeboxing. Timeboxing is about merging your to-do list with your calendar, reserving time each day for each task you want to get done, and then truly focusing on that one thing at a time.
The return on merging your
How to Cultivate Your “Personal Power” as a Leader
We all know the stereotypes of leaders who use charisma, manipulation, domineering behavior, or their status in the hierarchy to exert control. But there is another type of leader whose power isn’t necessarily related to their position on the org chart. Chris Lipp has spent years studying people who’ve developed this “personal power” that is rooted in their internal values. Lipp is a professor at
How Shake Shack Balanced Digitalization with Its Hospitality Ethos
Shake Shack started in 2001 as a hot dog cart in New York City’s Madison Square Park. It’s now a global fast-casual restaurant chain renowned for both quality and hospitality. In 2024, following a rapid rollout of digital tools like kiosks and mobile ordering, Chief Growth Officer Steph So found herself asking, had Shake Shack built a model that could truly scale, or one that still needed work? Ha
Getting Buy-In for Your Next Big Idea
Leaders are often called upon to pitch ideas to senior management about how to change the way their company does business. Perhaps you have proposed an improvement to an existing process, a new product, a technological tool, or a way to break into a different market entirely—with mixed results. In this conversation, Sue Ashford, professor at the University of Michigan’s Ross School of Business, an
Redefining What Efficiency Means in the Age of AI
What is the real definition of efficiency in a world powered by AI? What if it was quality, not quantity? Neuroscientist Mithu Storoni has researched how and when our brains are the most creative and truly productive at knowledge work. In this conversation, she shares how we can train our brains to be more effective at doing work that really matters. She explains how our brains tackle different ki
Communicating with Confidence When You’re Under Pressure
Communicating clearly sets you up to have the leadership impact and influence you need to drive change. But what if you’re running on empty? Expressing your ideas and giving direction when you’re sleep-deprived, burned out, or simply overwhelmed can feel nearly impossible. So, what helps? Leadership development coach Muriel Wilkins, author of Leadership Unblocked and host of the podcast Coaching R
Build Your Resilience in the Face of Tough Change
Difficult change is inevitable, but few of us have the skills to it navigate well. Dr. Maya Shankar, cognitive scientist and host of the podcast A Slight Change of Plans, shares ideas that can leaders understand, react, reframe, and better adapt to change in life or work. She offers evidence-based strategies for how leaders can build resilience in the face of personal, organizational, and technolo
Making the Shift from Individual Contributor to Leader
Once you’ve committed to a leadership role—whether formally or informally—getting everyone else at work to buy in requires relationship management. The steps to transition from individual contributor to leader can seem daunting, especially when so many aspects of work and the world are in a constant state of flux. How do you successfully shift the role you’re playing on your team? What sorts of co
Scaling a Business Beyond the Family Playbook
Johnson Security Bureau is one of the oldest Black-owned security firms in the United States, providing services to New York-area banks, public works, hospitals, transportation facilities, and other industries. In order to grow the business, CEO Jessica Johnson-Cope considered partnering with security firms in other states, something that threatened to put some of the company’s founding priorities
Is Your Company Suffering from Initiative Overload?
Most organizations struggle to kill initiatives, even those that no longer support their strategy. Rose Hollister and Michael Watkins, consultants at Genesis Advisers, explore the problem of initiative overload and how it can trickle down to employeeds who are already dealing with more projects than they can handle or do well. They offer practical tips on how to truly prioritize your company’s mos
When You’re Worn Down—and Your Team Is Too
There’s nothing easy about being a manager today. But for team leaders who are feeling burnt out or overwhelmed with their job, workplace strategist Daisy Auger-Domínguez has advice on how to regain some of your joy at work. She recommends various techniques to incorporate optimism and well-being into your role. They include remembering your purpose, embracing a beginner’s mindset, keeping a folde
The Most Successful Leaders Never Stop Learning
After leading Yum! Brands, which includes chains such as KFC, Pizza Hut, and Taco Bell, David Novak wanted to help others become better leaders. He believes the key is to put learning at the center of everything you do, whether you’re an entry-level worker or a C-suite executive. Novak outlines three main areas for learning and offers ideas on how the most effective leaders turn their learnings in
What It Takes to Execute a Successful Company Turnaround
If a company starts to veer off track, whether amid technological change, marketplace conditions, or otherwise, it is daunting to get back on a path to growth. But big turnarounds are possible, provided you have the right team and mindset. When he was president and CEO of Marvel, Peter Cuneo oversaw the resurgence and sale of the media company, but even before that he had a long track record for t
Looking Back on Nike’s Evolution from Startup to Global Enterprise
Phil Knight, co-founder, former CEO, and Chairman Emeritus of Nike, tells the story of starting the sports apparel and equipment giant after taking an entrepreneurship class at Stanford and teaming up with his former track coach, Bill Bowerman. Together, they changed how running shoes are designed and made. In this conversation from 2017, Knight reflects on the company’s enduring culture of innova
Why Storytelling Matters When Changing Company Culture
Jay Barney, a professor at the University of Utah’s David Eccles School of Business, studied leaders who successfully led culture change and found one thing in common: they created and spread authentic and memorable stories. The new stories then emanated throughout the workforce and rewrote the old narrative. Barney explains the six rules leaders need to follow to drive cultural change with storyt
Combatting Cynicism in Your Organization
Around the world, we’ve become increasingly cynical about other people, public institutions, and corporations. Back in 2022, Edelman’s Trust Barometer found that nearly 60% of respondents across 27 countries reported that their default is to distrust. And that’s bad for business, says Stanford University associate professor of psychology Jamil Zaki. He says that cynics damage trust, and in workpla
Why Most Projects Fail—and How to Achieve Better Outcomes
Companies of every size in every industry and part of the world are basing more of their work around projects. And yet research shows that nearly two-thirds of those efforts fail. Antonio Nieto-Rodriguez, who has studied projects and project management for decades, explains how we can do better. He offers advice on the right way to frame projects, how to structure organizations around them, and pi
Asking for Help When Others Look to You for Answers
Wayne Baker, professor emeritus at the Ross School of Business at the University of Michigan, has spent much of his career researching the best way to effectively ask for help at work. Whether you’re soliciting support on a tricky assignment or more resources for your team, it can feel uncomfortable to approach bosses and colleagues with hat in hand. But we rarely get what we need or want without
Where to Look for Ethical Risk Inside a Company
Eugene Soltes, professor at Harvard Business School, studies white-collar crime and has even interviewed convicts behind bars. While most people think of high-profile scandals like Enron, he says every sizable organization has lapses in integrity. He shares practical tools for managers to identify pockets of ethical violations to prevent them from ballooning into serious reputational and financial
When Leading a Global Team, Don’t Leave Connection to Chance
Leading a team that spans countries and time zones brings communication challenges that go far beyond working remotely. Tsedal Neeley, a professor at Harvard Business School, explains why global teams are especially vulnerable to misunderstandings and why leaders often don’t realize there’s a problem until collaboration starts to suffer. Neeley shares advice on how leaders can reduce those misunde
How to Speak with Confidence When You’re Put on the Spot
We all know that leaders need to captivate audiences and effectively convey their ideas. But not every speaking opportunity can be prepared and practiced. That’s why it’s so important to learn the skill of speaking off-the-cuff, and Matt Abrahams, lecturer at the Stanford Graduate School of Business and host of the podcast Think Fast, Talk Smart, has advice to help. He explains how to stay calm in
How to Strengthen Your Focus When Demands Never Let Up
If you’re feeling distracted, mentally fogged, and unable to pay attention to the task at hand, you’re not alone. The human brain is highly susceptible to often unproductive mind-wandering, and modern technology has only made the problem worse. But we all know that the best work comes when you're able to really zero in on an idea or problem for a sustained period of time. So, we need better strate
What Actually Works to Change Someone’s Mind
Jonah Berger, professor at the Wharton School of the University of Pennsylvania, says that most of us aren’t approaching persuasion the right way. Pushing people to behave how you’d like them to or believe the same things you do just doesn’t work, no matter how much data you give or how many emotional appeals you make. Studying both psychology and business, he’s found better tactics for bringing p
How the Best Leaders Develop and Spend “Innovation Capital”
Nathan Furr, professor of strategy at INSEAD, researches what makes great innovative leaders, and he reveals how they develop and spend “innovation capital.” Like social or political capital, it’s a power to motivate employees, win the buy-in of stakeholders, and sell breakthrough products. Furr argues that innovation capital is something everyone can develop and grow by using something he calls i
What Jargon Says About Your Company Culture
Anne Curzan, English professor at the University of Michigan, studies the evolution of language. While many of us roll our eyes at bizspeak—from synergy to value-add to operationalize—Curzan defends business jargon. She says the words we say around the office speak volumes about our organizations and our working relationships. She shares how to use jargon more deliberately, explains the origin of
Setting Goals for Your Team When the Path Isn’t Clear
In this Coaching Real Leaders session, a leader who has worked in the higher education sector for decades seeks guidance on how to set direction and maintain momentum for her team when so much of their long-term work depends on shifting priorities and partners outside her control. As she steps into her first role managing managers, she’s unsure how fast to push, how to divide her time, and how to
Bring More Discipline to Your Decision-Making
Corey Phelps, the dean of Penn State’s Smeal College of Business, says great problem solvers are hard to find. Even seasoned professionals at the highest levels of organizations regularly fail to identify the real problem and instead jump to exploring solutions. Phelps identifies the common traps and outlines a research-proven method to solve problems effectively. He’s the coauthor of the book “Cr
Communicating Clearly When You’re Under Stress
Leadership development coach Muriel Wilkins talks us through communication techniques that meet you where you’re at mentally and emotionally so that you can rise to the moment (even when you’re worried you can’t).
How to Scale What’s Working at Your Company
Stanford professor Bob Sutton, coauthor of Scaling Up Excellence, explains how leaders can expand what’s working in their organizations without letting growth dilute their success. He also shares the patterns that separate those who scale successfully from those whose early wins never catch on.
The “Hidden Blockers” That Are Limiting Your Leadership Potential
Many of us have internal beliefs—I need it done now, I know I’m right, I need to be involved—that feel like truth but actually hold us back as leaders. Executive coach Muriel Wilkins calls these counterproductive beliefs “hidden blockers,” and she talks Women at Work hosts Amy Gallo and Amy Bernstein through the process of identifying theirs and then reframing them. They also look at how blockers
Why Purpose Is Foundational in Leadership
Nicholas Pearce, clinical associate professor at Kellogg School of Management, says too many companies—and individuals—lack a clear sense of purpose. He argues “the best companies are ones that not only have a purpose for themselves but also attract and hire people whose individual senses of purpose align with the company’s purpose.” This means companies that are not simply profit-driven tend to b
How Design Thinking Unlocks Creativity
For business leaders, the struggle between efficiency and innovation is constant. How do businesses meet their customers’ needs while also developing new and improved products and services? In the article “Why Design Thinking Works” from the September-October 2018 issue of Harvard Business Review, author Jeanne Liedtka of the University of Virginia’s Darden School of Business writes “the structure
How Business Leaders Can Help Solve the World’s Toughest Problems
Rosabeth Moss Kanter, professor at Harvard Business School, believes the world demands a new kind of business leader. She says so-called “advanced leaders” work inside and outside their companies to tackle big issues such as climate change, public health, and social inequality. She gives real-life examples and explains how business leaders can harness their experience, networks, innovative approac
How Better Contracts Can Strengthen Strategic Partnerships
Even the most carefully worded and meticiously reviewed contracts can fall apart once they hit the reality of modern business dynamics. Oliver Hart, Nobel-winning Harvard economist, and Kate Vitasek, faculty at the University of Tennessee, argue that, when it comes to contracts, one side often ends up feeling like they’re getting a bad deal, and it can spiral into a tit for tat battle. Hart and Vi
Leading a Team When the Strategy Keeps Changing
It's tough to keep a team motivated when the strategy from the top keeps shifting. That's the challenge facing a leader in a large global organization. He’s been getting positive feedback on his work, but he’s having trouble leading his team amid conflicting priorities and without direction from his senior leaders. Host Muriel Wilkins coaches him through how he can help his team have organizationa
Cultivating an Experimental Mindset in Your Organization
Harvard Business School’s Stefan Thomke says running experiments can give companies tremendous value, but too often business leaders still make decisions based on intuition. With the right approach, even small firms can get a competitive advantage from the right kinds of tests.
Moving Beyond Either-Or Decision-Making
Jennifer Riel, an adjunct professor at the Rotman School of Management, describes a problem-solving method that helps leaders move beyond either-or decisions to make stronger choices.
The Types of Questions Every Leader Should Ask
Leslie K. John and Alison Wood Brooks, professors at Harvard Business School, say people in business can be more successful by asking more and better questions. They talk through what makes for a great question, whether you’re looking to get information or get someone to like you. They’re the coauthors of the article, “The Surprising Power of Questions,” in the May–June 2018 issue of Harvard Busin
What It Takes to Join Your First Board
Eight women who’ve been on boards share how they landed a seat, gained confidence in the role, and found unexpected personal and professional benefits in the work. We hope their perspectives and advice will encourage you to consider trying it yourself some day. Ellen Zane, who runs a Harvard workshop for women interested in board work, gives further insight based on her deep experience as a direct
Change How Your Colleagues See You
Do you need a career makeover? Dan and Alison answer your questions with the help of Dorie Clark, the author of Reinventing You: Define Your Brand, Imagine Your Future. They talk through how to change your coworkers’ perception of you, transition to a role outside your area of expertise, or be seen as a leader.
The Risks of Putting People on Too Many Project Teams
Mark Mortensen, a professor of organizational behavior at INSEAD, discusses the research on “multiteaming”—when employees work not only across multiple projects, but multiple teams. It has significant benefits at the individual, team, and organizational levels. Among them: multiteaming saves money. The cost—stretched employees—is hard to see. And that is where the tension, and the risk, lies. Mort
Make a Mid-Career Industry Change with Confidence
When you realize the line of work you’ve been in for years doesn’t interest you anymore or is in decline or won’t ever pay well enough, what’s your next move? Amy Bernstein speaks with executive coach Nina Bowman about the process of making a bold mid-career leap: how to identify a new path, build connections to land interviews, and tell the story of how you’ll succeed in a completely different ro
How to Make Fractional Leadership Work
If you need senior talent but can’t afford full-time hires, consider fractional leadership, where part-time executives work with multiple organizations. Common in startups, the practice is spreading to other sectors, yet many leaders don’t know how to make it work. Researcher Tomoko Yokoi and executive Amy Bonsall explain when and how fractional leadership benefits both organizations and leaders.
Step Up from Middle Management to Senior Leadership
Is mid-level management a stone you’re ready to step off of? Making that move is difficult but doable, and Amy B and her three guests will direct, inspire, and reassure you. An executive coach validates the challenges of scoring a position that’s scarce. Then, two COOs whose careers stagnated in mid-level management before accelerating again, recount the conversations, decisions, and networking th
3 Types of Executive Team Dysfunction
CEOs get a ton of credit or blame for a company’s performance. But the entire leadership team is vital to success, and any dysfunction is often overlooked. Sometimes the CEOs leading them don’t even see that they’re not working. Thomas Keil, management professor at the University of Zurich, and Marianna Zangrillo, a partner at The Next Advisors, have interviewed more than 100 CEOs and senior execu
How Leaders Undermine Their Own Authority
Does your organization lack quality leadership? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of Peter Bregman, the CEO of Bregman Partners and author of the book Leading with Emotional Courage. They talk through what to do when your leaders are indecisive, unprofessional, or value the wrong things.
Is the C-Suite Right for You?
Lots of people’s career timelines go something like this: graduate, get a job, get promoted, and keep climbing until you reach the top. Somewhere along the way, they go on autopilot—accepting each new role as it comes, without much thought. And before they know it, they’re positioned for the c-suite. This is exactly what happened to Sarah, a woman who’s on the cusp of a C-level role. But like many
How to Succeed in Your Career When Change Is a Constant
Disruption and transformation are the new normal in nearly every industry. So how do you stay ahead of the curve? Over the past four decades, Bonnie Hammer successfully adapted to massive changes in the media industry, rising from production assistant to leadership roles in broadcast, cable, and streaming. As the former vice chair of NBCUniversal, she has advice on how to get noticed, acquire the
The Right Way to Step Down as CEO
When news breaks of a CEO succession, much of the attention is given to the new leader and how they will change the company. But new research shows that the leave-taking process of the outgoing chief executive is often mishandled, with negative impacts on succession and the organization. Rebecca Slan Jerusalim, an executive director at Russell Reynolds Associates, and Navio Kwok, a leadership advi
Why Profits Follow Purpose
This month, we're highlighting some of the best conversations from the 2025 HBR Leadership Summit held in April. In today’s episode, Anish Shah, CEO of Mahindra Group, one of India's largest and most prominent conglomerates, discusses the importance of purpose in driving profit. Shah provides examples of Mahindra's positive impact on communities. And he shares his thoughts on navigating the curren
How Nonprofits Can Navigate Uncertainty
This month, we're highlighting some of the best conversations from the 2025 HBR Leadership Summit held in April. In this episode, Janti Soeripto, CEO of Save the Children US, shares how the organization navigates overlapping global crises—from pandemics to war—while staying focused on its core mission: ensuring children survive and thrive. With 24,000 staff members working across 115 countries, Sa
Customer-Obsessed Innovation
This month, we're highlighting some of the best conversations from the 2025 HBR Leadership Summit held in April. In this episode, David Risher, CEO of Lyft, shares how he’s driving a turnaround at the rideshare company by anchoring everything in customer obsession. Since Risher took the wheel in 2023, Lyft reached record bookings and a 31% increase in annual revenue and its first full year of prof
Building an AI-Powered, Talent-Friendly Organization
Over the next four weeks, we're highlighting some of the best conversations from the 2025 HBR Leadership Summit held in April. In this episode, Jane Sun, CEO of Trip.com Group, shares her leadership approach to scaling one of the world’s largest online travel companies. From pioneering the use of AI in customer experience and internal operations to reimagining hybrid work and gender diversity, she
Don’t Just Coach Your Employees—Teach Them
Sydney Finkelstein, a professor of management at the Tuck School of Business at Dartmouth College, encourages leaders to approach their direct reports like teachers. As Finkelstein explains, being a teacher-leader means continually meeting face to face with employees to communicate lessons about professionalism, points of craft, and life. He says it’s easy to try and that teaching is one of the be
How to Resolve Team Conflict
People management consists of a fair amount of mediation and diplomacy, and you can’t expect to get the hang of it right away. You’re in the middle of a lot now. Initiating difficult conversations, and then getting all the way through them, takes planning and practice (and sometimes even a breather). Holding tension takes restraint. Amy Bernstein and Kelsey Alpaio interview Amy Gallo about the typ
The Best Leaders Ask the Right Questions
Few leaders have been trained to ask great questions. That might explain why they tend to be good at certain kinds of questions, and less effective at other kinds. Unfortunately, that hurts their ability to pursue strategic priorities. Arnaud Chevallier, strategy professor at IMD Business School, explains how leaders can break out of that rut and systematically ask five kinds of questions: investi
How to Fix Dysfunctional Team Dynamics
Is your teamwork not working? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of Amy Edmondson, a professor at Harvard Business School and the author of The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. They talk through what to do when your team isn’t communica
How to Bring Out the Best in Your Team
Frances Frei, professor at Harvard Business School, says that trust, empathy—and even a bit of tough love—are all essential ingredients to strong leadership in today’s world. Successful managers focus on the effect they have on others, not themselves. They also define a strategy and create a culture that drives employee behavior in their absence. Frei is the coauthor, along with Anne Morriss, of t
When Over-Collaboration Leads to Indecision
Being too collaborative can actually hold you back at work, argues leadership coach Rebecca Shambaugh in this episode. Instead of showing how well you build consensus and work with others, it can look like indecision or failure to prioritize. She explains what to do if you over-collaborate, how to manage someone who does, and offers some advice for women—whose bosses are more likely to see them as
How—and When—to Adapt Your Leadership Style
In the past, executives were usually taught to practice command-and-control leadership. Today they’re often advised to be nimbler, more adaptive, and less controlling. The truth is that most executives need to be able to move back and forth between those two leadership styles. IMD leadership professor and social psychologist Jennifer Jordan offers tactics for navigating these tensions.
When One of Your Employees Is Working Against You
Do you have an employee working against you? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of Adrian Gostick, an executive coach and the coauthor of Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results. They talk through what to do when your direct report is creating problems only to fix
Why Your Frontline Employee Turnover Is High
Many people blame the shortage of low-wage workers on the enduring impact of the pandemic. But management professor Joseph Fuller and senior researcher Manjari Raman of Harvard Business School say that the real reason has been long in the making. Their studies show that companies view low-wage workers as people who will be in the job only for a short time. Instead, the researchers find that these
How to Prepare For—and Lead Through—a Crisis
Over her career, Simmons University President Lynn Perry Wooten has studied crisis leadership and managing uncertainty. Her most recent book, The Prepared Leader, breaks down successful strategies for navigating crises—whether it’s a pandemic or a viral customer complaint. She taught leaders how to deal with these predicaments during a masterclass at HBR’s Future of Business Conference in 2023.
How to Earn Respect as a First-Time Manager
Getting taken seriously as a new manager is challenging for anyone. You can go from being friends with your peers to suddenly being their boss. It’s easy to make missteps, like playing the part too much—acting the way you think a manager is supposed to act. On the other hand, you may feel you have nothing to offer your direct reports, some of whom may have more experience than you. You may even fa
Helena Rubinstein: A Pioneer of the Modern Beauty Industry
In the early 20th century, Helena Rubinstein defied gender, class, and cultural expectations to become one of the first pioneers of the modern beauty industry. Today, her namesake luxury cosmetics brand is worth more than $1 billion. Harvard Business School professor Geoff Jones wrote a case study about the visionary leader. He explored her journey—and the lasting impact she made on global beauty
How CEOs Make or Break Sales
A CEO's involvement in B2B sales deals, while often well-intentioned, can sometimes backfire. INSEAD marketing professor Christoph Senn has spent years studying the role top leaders play in B2B relationships. In this episode, he shares the five archetypes of CEO behavior when it comes to sales, which ones are the most effective in closing a deal, and where they fall short. You’ll learn what to do
When Hiring, Emphasize Skills Over Degrees
The best leaders know that a person’s skillset and their willingness to learn are more important than the degree they have. Ginni Rometty, former Chair and CEO of IBM, understands this deeply. She spearheaded a company-wide shift to skills-based hiring and development during her tenure. In this episode, she shares how her mother’s commitment to education helped their family overcome adversity and
How to Develop Your Executive Presence
If you’re a leader or aspire to be one, you’ve probably thought about how you project confidence and competence. Your executive presence is as much a vibe you give off as it is a skill you develop. And it’s important to exhibit if you want to assure others you’re ready to lead. Megan Bock, the COO of an insurance technology company, has mastered executive presence. Laura Sicola is a cognitive ling
How CEO Ed Bastian Is Transforming DEI at Delta Air Lines
In December 2020, Delta Air Lines CEO Ed Bastian and his leadership team were deciding whether or not to commit to recruiting, hiring, training, and advancing one million Black Americans into stable, well-paid jobs over the next decade, as part of the OneTen coalition. But if Delta joined, Bastian faced a key challenge: how could he make the airline truly inclusive and create systemically equal ac
How to Give Your Team the Feedback They Actually Need
How does critical feedback affect your team’s success? Researchers Marcus Buckingham and Ashley Goodall argue that many managers invest too much energy in correcting weaknesses. Instead, they encourage leaders to focus on developing employees’ strengths. Buckingham and Goodall are the authors of the book, Nine Lies About Work: A Freethinking Leader’s Guide to the Real World and the HBR article “Th
How to Make Better Decisions Under Pressure
Many people believe that leaders instinctively make the best decisions based on past experience, almost like muscle memory. But Carol Kauffman, assistant professor at Harvard Medical School and the founder of the Institute of Coaching, challenges this view. She explains why falling back on automatic behaviors can lead to poor decisions, especially when the stakes are high. In this episode, Kauffma
How to Get Leadership Succession Right
When Jason Buechel became CEO of Whole Foods in 2022, he faced the challenge of succeeding cofounder John Mackey, who led the company for over 40 years. This leadership transition was not only a personal challenge for Buechel but also a significant shift for the entire organization. In this episode, Buechel shares how he addressed employees' concerns while preserving Whole Foods’ culture and core
How to Bridge Generational Gaps on Your Team
Are you struggling to manage people who are older than you? Lindsey Pollak explains that cross-generational dynamics in the workplace are becoming increasingly complex, driven by rapid technological advancements and longer career spans. As a workplace expert and author of The Remix: How to Lead and Succeed in the Multigenerational Workplace, Pollak addresses listener questions about motivating old
5 Leadership Traits That Set High-Potential Employees Apart
How can you tell if you’re on your company’s leadership fast track? Jay Conger, a leadership professor at Claremont McKenna College, notes that many organizations quietly maintain and update lists of high-potential employees. In this episode, he offers advice for what to do if you suspect you’re on the list. In addition, Conger shares his research on the five critical “X factors” that distinguish
Why Expertise Can Make You a Less Effective Leader
Being the most knowledgeable and experienced person on your team can seem advantageous. However, Sydney Finkelstein, an expert in leadership and talent development, warns that expertise can lead you astray in two significant ways: it may stifle your curiosity about new developments and foster overconfidence in your problem-solving abilities. In this episode, Finkelstein explores these pitfalls and
What Oprah’s Leadership Journey Reveals about the Power of Authenticity
Oprah Winfrey isn’t just a public figure—she’s the wealthiest woman in the entertainment industry and the first African-American woman billionaire. But how did she rise from a daytime talk show host to a media mogul? What leadership skills did she develop along the way? In this episode, Harvard Business School executive fellow Bill George explores the challenges Oprah faced on her path to success
How to Master Office Politics Without Compromising Your Values
When you think of "office politics," you might picture someone hoarding information or taking credit for others' work. While negative stereotypes persist, learning to navigate office politics is crucial for leadership — and you can do it without sacrificing your principles or authenticity. In this episode, organizational psychologist Madeleine Wyatt, along with a guest from the management consulti
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