Negotiations Ninja Podcast
Interviewing the best negotiators in the world, we explore negotiation strategy, negotiation tactics, stories of negotiation failure and negotiation success.
Episodes
How to Appear More Trustworthy through Nonverbal Communication, Throwback with Dr. Abbie Maroño, Ep #446
According to Dr. Abbie Maroño, someone judges whether or not they can trust you within 33 milliseconds of meeting you. Once they've made their observation, they'll spend every interaction looking for cues to confirm what they felt (correct or not). So how do you convey trustworthiness? Through nonverbal communication. Dr. Abbie Maroño shares her #1 starting place for appearing more trustworthy thr
Take Command of Your Mindset with Joe Hart, Ep #445
Dale Carnegie is a global training organization with 200 operations in 86 countries. Its instructors teach the Dale Carnegie course following the model he developed over 100 years ago. Joe Hart took the course as a young lawyer, and it changed the trajectory of his life. He left law and went into business, and the course helped him see a different vision for his future. Joe and Michael Cromm wrot
What is Your Style Under Stress? Throwback with Joseph Grenny, Ep #444
How do you handle stressful conversations? Do you know how you're likely to react? Do you default to being aggressive or combative? It's crucial that you understand how you react—i.e. your "style under stress"— in tense situations to change how you show up in the moment. Navigating these conversations is Joseph Grenny's specialty. He shares where to get started in this throwback episode of Negotia
The Right Way to Negotiate with Andreas Winheller, Ep #443
Is there one right way to negotiate? Is one methodology superior to the other? For the last 30+ years, "Getting to Yes" was the book on negotiation. More recently, "Never Split the Difference" has become the book on negotiation. The vast majority of people read the top-selling book(s) in a category and think they're fully educated. That's just impossible. In this episode of Negotiations Ninja, An
The Key to Negotiating with Different Cultures with Eliane Karsaklian, Ep #442
Every culture has different foundational beliefs. We may recognize the same brands and use the same products worldwide but we behave far differently. Eliane Karsaklian learned this firsthand from living in different countries. In this throwback episode, she shares how negotiating with different cultures has to start with a mindset shift. The best way to see success is through working with an exper
How to Gather Stories with Matthew Dicks, Ep #441
How do you find the right stories to tell? Matthew Dicks is a phenomenal storyteller. He's written several novels and non-fiction, including "Story Worthy." He owns "Speak Up Storytelling" and "Story Worthy MD" to help people learn to become better storytellers—because everyone has stories to tell, they just don't know it. He simplifies the story-gathering process in this episode of Negotiations N
Predictive Procurement with Edmund Zagorin, Ep #440
One of procurement's roles is to achieve cost savings while balancing the needs of the company. Predictive procurement starts with defining things like: What has to be true for the prediction to be accurate The level of confidence of the person making the prediction If something changes, is the prediction invalid? Predicting cost savings isn't easy. That's why Edmund Zagorin leverages technology
How Storytelling Increases Credibility per Mark Carpenter, Ep #439
Logic and rational thinking don't always work to convince someone to do something. People hear "Storytelling" and think of novels, movies, TV shows, etc. They don't see it as what it is: A skill. Intuitively, people connect through stories. It's how we make sense of the world. Storytelling moves someone toward action. And storytelling increases credibility. Mark Carpenter shares how to craft a sim
Emotional vs. Logical Commitments, Throwback with Svitlana Kalitsun, Ep #438
When it comes to tense emotional situations, getting a commitment from the counterparty can be tough. We know that a commitment usually leads to positive outcomes. So how do we leverage emotion to help people make logical commitments? Svitlana Kalitsun—a Ukrainian negotiation expert and lawyer—shares her thought-process in this throwback episode of Negotiations Ninja.
Lessons Learned from a Failed Negotiation with William Ury, Ep #437
William Ury is one of the most well-known—and experienced—names in the field of mediation and negotiation. He's worked around the globe in every circumstance imaginable. In this episode of Negotiations Ninja, we talk about what he's learned throughout his storied career, including what he's learned from the failures. Outline of This Episode [2:43] Learn more about William and his career [5:11] T
Communicating through Disagreements, Throwback with Debra Roberts, Ep #436
If a conversation with an employee has become a disagreement and you can't seem to work through it, what do you do? Communicating through disagreements is tricky. Where do you start? According to Debra Roberts, you need to get to the root of the issue by listening. Only then can you determine next steps. Learn her framework in this throwback episode of Negotiations Ninja.
How Mario Martinez Negotiated a $46 Million Deal, Ep #435
Mario Martinez—the CEO of Vengreso and the host of the Modern Selling podcast—negotiated a 46-million-dollar deal when he worked for Sprint. How did he do it? Mario shares how he put everything on the line to make this deal a reality in this episode of Negotiations Ninja. Outline of This Episode [1:58] Learn more about Mario Martinez [3:32] Laying the foundation for the deal [12:10] Negotiating
Is Empathy the Key to Successful Crisis Negotiation? Throwback with Dr. Andy Young, Ep #434
Dr. Andy Young has over 20 years of experience in crisis negotiation. While every scenario he encounters dictates a different approach, there's one underlying theme: empathy. Developing true empathy for the other party—though exceedingly difficult—can sometimes mean the difference between success and failure. Dr. Young shares more in this throwback episode of Negotiations Ninja.
Are You an Unconsciously Incompetent Negotiator? Keld Jensen Weighs In, Ep #433
Why are most negotiators unconsciously incompetent? Keld lives and breathes negotiation. He's been negotiating since 1998. Before that, he was the CEO of a tech company. He thought he was a great negotiator but realized he was unconsciously incompetent. It was a terrible realization. What you choose to do when you're hit with the realization dictates whether or not you'll become a competent negoti
Jeanette Nyden Uncomplicates Scope of Work, Throwback, Ep # 432
Scope of work clauses aren't technically complex or complicated. But they're where people repeatedly make mistakes. Jeanette starts by making sure the business objective is clear, creates good acceptance criteria, gathers the right KPIs and SLAs, and collaborates with her counterparts. Jeanette uncomplicates scope of work clauses in this throwback episode of Negotiations Ninja.
Anchoring in High-Stakes Negotiations with Justin Michael, Ep #431
Why should you utilize anchoring? How do you anchor a deal? How early in the negotiation should you do it? After 20+ years in sales—and extensive research on neurolinguistic science, Natural Language Programming (NLP), game theory, social dynamics, behavioral psychology, and anything to do with human behavior—Justin Michael has a handle on anchoring. He shares the lessons he learned from closing h
How to Argue Precedent in Negotiations, Throwback with Joel Trachtman, Ep #430
Have you ever heard a counterpart say, "This is how we've always done it" when they don't want to make a change? How can you help them move beyond their argument to see the potential of your solution? Help them see the "precedent" or characteristics from past positive outcomes that will be the same for them. Learn how to do just that in this throwback episode of Negotiations Ninja with Joel Tracht
Buying a Vineyard: Negotiating the Intangibles with James Cluer, Ep #429
How do you negotiate the purchase of a vineyard or winery? What intangibles do you need to consider? According to James Cluer, vineyards hold different values to different people depending on different things. What makes James qualified to address this unique subject? James has been in the wine industry for 30+ years in multiple countries with multiple vineyards. He runs "Fine Vintage" with 20 wi
What Do You Do When You Trigger Reactance? Throwback with David Hoffeld, Ep #428
In episode #309, the CEO and Chief Sales Trainer at the Hoffeld Group, David Hoffeld, dives into how to leverage social proof to your benefit. David also covers what to do if you trigger reactance. According to David, reactance is "Psychological arousal that occurs when you perceive your ability to freely choose is being restricted by another person." When you're told you can't do something, you w
Mastering the Value Sale with Ian Campbell, Ep #427
Where does value fit in the sales funnel? How do you structure your value proposition? The value discussion is often the most difficult conversation for salespeople to have. They like to employ likability, authority, and trust. They can't always wrap their heads around value. But value and ROI are the single most important things that procurement looks at, so you need to be able to communicate val
Negotiation Training in Wartime, Throwback with Mark Lowther, Ep #426
Mark Lowther was a SWAT Crisis/Hostage Negotiator and is currently an international instructor for negotiation. He spent time in Ukraine in 2022, teaching mediation, dispute resolution, and hostage negotiation techniques. He worked with mostly civilians, teaching them how to engage in dialogue to avoid escalating to disputes. In this throwback episode of Negotiations Ninja, Mark gave us a firsthan
Finding Success by Being Customer-Obsessed with Alex Yakubovich and Stan Garber, Ep #425
What have Alex Yakubovich and Stan Garber learned from founding and successfully exiting their own companies? Being customer-obsessed is the key to success. It's the mindset they're embracing in their newest venture, Levelpath. Alex and Stan share how being customer-obsessed has shaped their past successes and their current project in this episode of Negotiations Ninja. Outline of This Episode [
How Body Language Can Reveal Lies, Throwback with Susan Ibitz, Ep #424
The Depp vs. Heard trial garnered media attention for months in 2022. Ultimately, Heard was found guilty of defamation and the jury awarded Depp $15 million in damages. Susan Ibitz knew that the jury would swing in favor of Depp. Just how did she know? Amber wasn't likable, warm, or believable. She lied. It was written all over her body language. Susan shares what she looked for and how she knew A
Navigating the World of SaaS Renewal Negotiations with Adam Mansfield, Ep #423
How do you prepare for SaaS renewal negotiations? How can strategic enterprise customers deploy and help increase their negotiation leverage? Adam Mansfield has the necessary knowledge to help you walk through the process and arm yourself with everything you need to know to succeed in million-dollar SaaS negotiations. He shares his expertise in this episode of Negotiations Ninja. Outline of This
Rags-to-Riches: Shaahin Cheyene's Rise to Millionaire, Ep #422
Shaahin Cheyene, the founder and president of Accelerated Intelligence, is known for being an Amazon Guru. He's spent the last two decades helping others leverage the platform to find success. But before he built his Amazon empire, he led a rag-to-riches story that you have to hear to believe. Hear his fascinating story in this throwback episode of Negotiations Ninja!
Tackling Buyer Requests with Hamish Knox, Ep #421
What do you do when a buyer makes a request? It can be easy to quickly say, "Sure, I'll do that," and give them whatever they want. However, Hamish Knox has a far better strategy that will get everyone to what they want faster. In this episode of Negotiations Ninja, Hamish tackles all things buyer requests, including understanding why they're making a request and how to hold them accountable. Out
How to Balance IQ and EQ in Negotiation, Throwback with Joanna Shea, Ep #420
How you perceive value will always be different than how a seller sees it. They're emotionally attached to the companies they've built. But you have to be careful that you don't get overly attached, either. The more attached you become to the outcome you desire, the less desirable the outcome. Joanna Shea shares how to balance IQ and EQ in this throwback episode of Negotiations Ninja.
The Impact of Identity on Negotiation per Enda Young, Ep #419
The cost of workplace conflict in Northern Ireland (with a population of 1.9 million people) is almost 1 billion pounds per year. Those costs are astronomical. That's why Enda Young and Northern Ireland Mediation have created an immersive conflict resolution program to train mediators and negotiators. You learn your skills and repeatedly practice them in a simulation center. Enda seeks to apply
Barter Your Way to an Agreement, Throwback with Brian Gunia, Ep #418
What is the difference between bargaining and bartering? What mistakes do people make in the bartering process? Why does Brian Gunia view negotiation as bartering? In this throwback episode of Negotiations Ninja, Brian shares how bartering forces negotiators to think creatively to come up with solutions and ultimately land on agreements.
Donald Kelly's LinkedIn Prospecting Process, Ep #417
Are salespeople doing prospecting all wrong? Are the days of cold-calling and emailing officially over? Is there a better way? Donald Kelly—also known as the "Sales Evangelist"—sure thinks so. He shares why leveraging LinkedIn in the prospecting process is the best route to take—and even shares how to do it—in this episode of Negotiations Ninja. Outline of This Episode [1:58] Learn more about Sa
How to Make Negotiations Second Nature, Throwback with Julia Ewert, Ep #416
Negotiations can become second nature through diligent practice and honing of your skills. But what are the necessary skills you need to focus on? According to Julia Ewert, learning to ask open-ended questions is a great place to start. What other negotiation skills do you need to perfect? How can building skills help you in tense negotiations? Julia shares how negotiations can become second natur
Nobody's Fool with Chris Chabris, Ep #415
Why are people so easily misinformed or manipulated? In hindsight, it's easy to question "How did that fool me?" But when you're "in it" you don't realize it. Why? Why are people taken in by things that are absurd? There are signs that we can learn to notice. Chris wrote "Nobody's Fool" to answer what it is about our minds and how they work that makes us vulnerable. They aren't complicated things
When Taking Risks Transforms Your Career, Throwback with Patrick Tinney, Ep #414
How do you differentiate yourself as a salesperson? Patrick Tinney believes taking risks might be the key to being an above average salesperson. Patrick shares the unusual way he built up his risk tolerance—and how it shaped his entire career—in this throwback episode of Negotiations Ninja.
Developing Internal Sales & Negotiation Coaches with Steve Benson, Ep #413
How can sales managers help their teams be better negotiators? How can you develop internal coaches who can help their team members improve their sales and negotiation skills? Steve Benson—the Founder and CEO of Badger Maps—shares how you can empower your team to sharpen each other's skills in this episode of Negotiations Ninja. Outline of This Episode [1:52] Learn more about Steve [3:00] How c
The Biggest Problem with Procurement Data, Throwback with Susan Walsh, Ep #412
According to Susan Walsh, "The quality of your data determines the quality of your negotiation." Procurement professionals need a classification system in place to ensure that they're not relying on dirty data. Your data needs to be consistent, organized, accurate, and trustworthy (COAT). If it isn't, you're likely costing your business money. Susan Walsh—i.e. The Classification Guru—shares the bi
Resolving Conflict Begins with Self-Awareness According to Ryan Dunlap, Ep #411
Self-confidence and self-control in conflict are difficult things to master. And you can't resolve conflict with others until you learn to resolve conflict within yourself. This takes an incredible amount of self-awareness. In this episode of Negotiations Ninja, Ryan shares how you can learn to resolve conflict the right way by starting with knowing yourself. Outline of This Episode [2:01] Learn
Negotiating with Artificial Intelligence, Throwback with Martin Rand, Ep #410
In 2020, we had a conversation about how AI could positively impact negotiations. Now, three years later, artificial intelligence is front and center, seemingly in every corner of society. Martin Rand's thoughts on the use of artificial intelligence in negotiation is more relevant than ever. Learn more about how you and your business can leverage AI in this throwback episode of Negotiations Ninja.
J. Paul Nadeau's PIER Negotiation Framework, Ep #409
Paul Nadeau is a former hostage negotiator, international peacekeeper, and interrogator. During this time, he learned a lot about how the human mind works. He's taken his decades of experience and applied it to a negotiation framework that every negotiator can learn to implement in their work and lives. Outline of This Episode [1:56] Learn more about J. Paul Nadeau [3:19] Why won't people just a
Overcoming Information Asymmetry in Negotiation, Throwback with Simon Rycraft, Ep #408
Information asymmetry occurs when one side has more information than the other. In any negotiation, each side has more knowledge than the other in specific areas. It's your job to ask the right questions to fill in the gaps and level the playing field. Simon Rycraft shares what else you need to do to overcome information asymmetry in this throwback episode of Negotiations Ninja!
5 Ways to Get, Stay, and Act in Front of Clients with Glenn Poulos, Ep #407
How do you build rapport with clients? How do you be someone who's a pleasure to do business with? How do you employ active listening? How do you get, stay, and act in front of clients? Glenn Poulos covered these concepts in his latest book, "Never Sit in the Lobby," and we discuss them in this episode of Negotiations Ninja. Outline of This Episode [1:48] Learn more about Glenn Poulos [3:11] How
How to Stand Out in B2B Sales, Throwback with Anthony Iannarino, Ep #406
How do you stand out in B2B sales? You stand out by one-upping your customers by learning what you need to know about them. You will always know something that someone else doesn't. You can take that knowledge and expertise and help your clients transform their businesses. Learn more about the process in this throwback episode of Negotiations Ninja with Anthony Iannarino.
How to Negotiate Your Salary with Confidence with Kelli Thompson, Ep #405
Why do women hesitate to negotiate? How do you prep, practice, and make your ask? How do you determine your unique value proposition? Leadership and Career Coach Kelli Thompson is on a mission to help women advance in the rooms where decisions are made. If you're ready to hone your salary negotiation skills, Kelli Thompson will teach you how to confidently negotiate your salary in this episode of
Finding Everyday Opportunities to Negotiate, Throwback with Suzanne de Janasz, Ep #404
Most people miss everyday opportunities to negotiate. Many of us are psychologically wired to accept things as they are. We don't try to negotiate bills or ask for discounts and miss out on everyday negotiation opportunities. Suzanne de Janasz believes that's a mistake. We need to learn to recognize opportunities to negotiate. But gender, cultural, and other biases alter one's perceptions. Suzann
Stoicism in Negotiation with Doug Witten, Ep #403
What is stoicism? What is its background and context? How can the philosophical lessons of stoicism be applied to negotiation? According to Doug Witten, there are many lessons we can learn from famous stoics that we can apply to negotiation. Doug Witten is a mediator, arbitrator, negotiation coach, author, and was previously a corporate lawyer. He made it the mission of his career to help busines
Combating Procurement Vulnerabilities, Throwback with Rich Ham, Ep #402
Because the growth of procurement teams in organizations isn't prioritized, they're being taken advantage of. Expense management and the development of important internal and external relationships are being neglected. Suboptimal short-term contracts are being signed out of pure necessity. What can procurement do to navigate these vulnerabilities? How can they avoid being taken advantage of by the
The Life and Work of Roger Dawson as told by Gisela Dawson, Ep #401
Roger Dawson was an amazing negotiation professional, prolific author, the founder of the Power Negotiation Institute, and someone that I thought of very highly. In this special episode of Negotiations Ninja, Roger's wife, Gisela shares a behind-the-scenes look at a great negotiator and an even better man. Outline of This Episode [1:49] Learn more about Gisela and Roger Dawson [5:54] Roger's appr
IP Clauses Simplified with Jeanette Nyden and Lawrence Kane, Ep #400
Intellectual property is an asset. It can be a trademark, trade secrets, copyrights, patents, and more. Whoever designed—or developed—these assets are protected through intellectual property law. So how do contract professionals need to navigate IP clauses to protect these assets? Jeanette Nyden and Lawrence Kane break it down in this throwback episode of Negotiations Ninja!
Donald Kelly's Platinum Rule of Sales Negotiations, Ep #399
How do you find out what a buyer likes, needs, and wants from the outcome of a sale? How do you get to the root of the problem? Once you discover their core need, how do you guide them through the sales negotiation process? "Sales Evangelist," author, and podcast host Donald Kelly joins me in this episode of Negotiations Ninja to tackle these questions. By the end, you'll have a greater understand
How to Ask for What You're Worth, Throwback with Fotini Iconomopoulos, Ep #398
How do you know what you're worth? How do you ask for what you're worth? Salary negotiations are tricky to navigate. Luckily, Fotini Iconomopoulos shares some foolproof strategies in this throwback episode of Negotiations Ninja. She covers overcoming imposter syndrome, words and phrases to avoid saying, and how to research what you're worth. Don't miss it!
Understanding the Role of Gender in Negotiations with Beth Fisher-Yoshida, Ep #397
What is the role of gender in negotiations? What narratives influence negotiations? Sometimes, we forget that we have agency in how we negotiate. As an expert in negotiation and conflict resolution, Beth Fisher-Yoshida has learned that one thing is foundational: to improve your negotiation, you need to start by building self-awareness. In this episode of Negotiations Ninja, she shares how understa
The Secret Life of a Spy, Throwback with Jack Barsky, Ep #396
Everyone loves a good spy movie, right? The intrigue, the danger, the mystery…it's fascinating. In this special throwback episode of Negotiations Ninja, we revisit a special conversation with Jack Barsky, who was originally a sleeper agent for the KGB. After being exposed, Jack became an asset for United States intelligence. He shares what undercover life was really like in this episode. Don't mis
Tim Castle's H.U.M.A.N. Approach to Negotiation, Ep #395
Tim Castle—a sales coach, professional development coach, and best-selling author—embraces an unusual approach in his negotiations. His H.U.M.A.N. approach to negotiations emphasizes hearing, unlocking, moving, aligning, and networking. Tim will break down some of these concepts to help transform the way you think about negotiations in this episode of Negotiations Ninja! Outline of This Episode
Influence is A Way of Life, Throwback with Brian Ahearn, Ep #394
According to Brian Ahearn, influence is a way of life. Embracing the principles of influence— reciprocity, commitment or consistency, consensus or social proof, authority, liking, and scarcity—allows you to look at life through a different lens. And each principle builds on the other. When you focus on getting to know and like the people around you, you'll learn what's meaningful to them. Accordin
Commercial vs Community Negotiation with Nokukhanya Nox Ntuli, Ep #393
Multiparty and multi-stakeholder negotiations are complex. Community negotiation is even more so. The process is mind-boggling. And it's one that Nokukhanya (Nox) Ntuli navigates regularly. Nox is a South African lawyer, mediator, process facilitator, and the Head of Dispute Resolution at Compliance Advisor Ombudsman, part of the World Bank Group. Her role is an accountability mechanism within th
Trust is a Luxury, Throwback with Dan Oblinger and Allan Tsang, Ep #392
In Dan Oblinger and Allan Tsang's book, "Negotiation Mythbusters: Rethinking Everything You Know About Building Strong Agreements," they dissect 30 commonly held negotiation myths. In this episode of Negotiations Ninja, they cover a few, including a commonly held belief: That trust is a necessity. They contend that trust is a luxury. And trust is a luxury that most negotiators don't have. What sh
Chris Hadnagy's 7 Principles of Elicitation, Ep #391
If we went back 15 years and looked up "Social Engineering," it was defined as something malicious and manipulative. But as Chris Hadnagy studied psychology, influence, persuasion, and human decision-making, he saw that social engineering wasn't always negative. So Chris came up with a new definition: Human hacking, i.e. social engineering, is "Any act that influences a person to take an action th
Calculating the Value of Liquidated Damages, Throwback with Jeanette Nyden, Ep #390
How do you calculate the value of liquidated damages? What do you ask for? How do you know what something is worth? According to contract expert Jeanette Nyden, "If you don't have a good risk analysis or cost analysts on the customer side, then you use formulas." Jeanette shares what this could look like in this throwback episode of Negotiations Ninja!
How to Use Emotional Intelligence Like a Hostage Negotiator with Derek Gaunt, Ep #389
Did you know that the principles a hostage negotiator uses to negotiate with a hostage-taker can be applied to leadership? It seems far-fetched, I know. But Derek Gaunt takes the concept and drives it home in his book, "Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader." In this episode of Negotiations Ninja, we get into the specifics of the ho
Virtual Sales Mastery, Throwback with Steve Brossman, Ep #388
So much of the sales world has moved online because of the Covid pandemic. But even before that, virtual sales were becoming more prevalent. Now, it's more important than ever to develop virtual sales mastery. That's why we're returning to this poignant episode with Steve Brossman in this throwback episode of Negotiations Ninja. Tune in to hear him unpack the art and science of virtual sales! htt
Master Difficult Negotiations with Matthias Schranner, Ep #387
Matthias Schranner specializes in especially difficult negotiations, those that you can't simply win with preparation and a good argument. Coming to an agreement in a difficult negotiation often requires wildly different strategies than a simple business negotiation. Matthias was a hostage negotiator in Germany for over 14 years before he started his own business focusing on difficult negotiations
How to Navigate Indemnity Clauses, Throwback with Jeanette Nyden, Ep #386
What is an indemnity clause? Why do companies have indemnity clauses? What do contract professionals need to be aware of? Jeanette Nyden has spent the last 18+ years teaching people how to negotiate the word of complex contract negotiations. She shares how you can navigate indemnity clauses in this throwback episode of Negotiations Ninja! https://negotiations.ninja/podcast/understanding-indemn
The Mindset Shift Successful Salespeople Make with Douglas Cole, Ep #385
What do most sales books get wrong? What levers of influence are necessary to move people in your direction? What is the mindset shift required to move from novice to successful salesperson? These are all things that Douglas Cole covers in his newest book, "The Sales MBA," and we're lucky enough to discuss them in this episode of Negotiations Ninja. Outline of This Episode [1:45] Learn more abou
Negotiating Labor Categories with Rich Hamm & Matt Smith, Ep #384
What do you focus on when negotiating labor categories? People often leave money on the table because they prioritize convenience. But what they should really focus on is bringing in an industry insider that understands every component—including cost structure—so they can help you optimize costs. Matt Smith and Rich Hamm take a deep dive into negotiating labor categories in this throwback episode
The Power of Understanding with Christine Miles, Ep #383
What is it costing you to not listen? Over time, when you stop listening, it erodes your relationships. It might be at work, it might be at home, but it impacts every facet of your life. That's why listening is at the heart of learning to resolve conflict. Conflict resolution isn't always about agreement—it's about alignment. You need to be able to respect each other's viewpoints and decisions.
The Interrogation Conversation is about Communication, Throwback with Michael Reddinton, Ep #382
Interrogations get a bad name but the truth is an interrogation conversation is about one thing: communication. How? You need to communicate effectively to compel someone to tell you the truth. So how do you master the interrogation conversation? Michael Reddington shares how you can get to the truth while building trust and rapport in this throwback episode of Negotiations Ninja!
Leverage P3 Selling to Improve B2B Sales Success with Greg Nutter, Ep #381
Why did Greg Nutter write "P3 Selling: The Essentials of B2B Sales Success?" What are the key concepts? How can they help B2B sellers be more successful? B2B sales are far different from B2C. So to be effective with B2B sales, you need to do things differently. Greg's three-step process, when done correctly, can help you improve your sales success. Learn all the specifics in this episode of Negoti
Things to Avoid in Divorce Negotiations, Throwback with Rebecca Zung, Ep #380
Let's say you're navigating a tricky divorce. Tensions are high and there's a lot at stake. You don't want to make mistakes that could change the trajectory of your future. Rebecca Zung is a divorce attorney that helps people prepare for navigating tricky circumstances just like this. Rebecca shares a few things you should avoid in divorce negotiations: Giving away anything too early Assuming t
Why Procurement Should Focus on Supplier Relationships with Dr. Charlotte de Brabandt, Ep #379
Dr. Charlotte de Brabandt has been in procurement for 14 years and worked in five different industries on three different continents. During this time, the world has undergone massive changes—and so has the world of procurement. The crises we've faced have led to a further reliance on technology to navigate supplier negotiations, but it's also led to a shift in relationships. Procurement needs to
Three Things that are Critical to Successful Negotiations, Throwback with Richard Ham, Ep #378
What three things are critical to successful negotiations? Richard Ham believes that you must do three things: Master the subject matter: You need all of the supporting details completely mastered before you enter a dispute or a negotiation. Prepare: If you've spent 30+ years in an industry, you still have to take the time to be prepared for every specific negotiation. Embrace Solidarity: Solida
Selling with Authentic Persuasion with Jason Cutter, Ep #377
What is authentic persuasion? How do salespeople employ authentic persuasion to make sales and consistently meet their quota? What kind of mindset shift is required? Jason Cutter is a mindset and scalability expert who focuses on helping sales teams be more effective. In this episode of Negotiations Ninja, he tackles the concept of authentic persuasion to help you move past barriers and help more
Blending Eastern and Western Negotiation Styles with Mala Subramaniam, Throwback Ep #376
What are the main differences between Eastern and Western approaches to negotiation? If you approach a negotiation with an Eastern counterpart taking a Western mindset, what do you need to know to succeed? According to Mala Subramaniam, you have to take your different cultures into consideration. Learn the keys to blending Eastern and Western negotiation styles in this special throwback episode of
Conquer Your Fear of Self-Advocacy with Jamie Lee, Ep #375
What is the mindset shift that needs to happen for you to embrace self-advocacy? Why is it important to nail down the value you're providing and the future value of your contributions? How do you help them see your vision for future success? These are just a few of the questions Jamie Lee conquers in this episode of Negotiations Ninja. Jamie Lee is an executive coach for women who hate office poli
3 Questions to Ask to Drive Value in Negotiation, Throwback with Stephen Kozicki, Ep #374
What do you need to do to drive value in negotiation? Stephen Kozicki has nailed down three questions you have to ask: What are we asking them to do? What risks are we asking them to take? What is the value we will deliver in this negotiation? The value we deliver has to be tangible, measurable, and tradeable. How do you make sure you're hitting the mark? How do you avoid costly mistakes? Find
Mastering Mediation Preparation with Amy Mariani Ep #373
What should mediation preparation look like? How do you select the best mediator for your case? How do you make the most of a mandatory negotiation should you ever find yourself in that position? Amy Mariani—who practiced law for 20 years before transitioning into mediation—answers these questions and so much more in this episode of Negotiations Ninja. Outline of This Episode [1:43] Get to know
How to Develop Cultural Awareness, Throwback with Mark Davis, Ep #372
According to Mark Davis, "Culture at its very nature is pervasive in all negotiation and, in fact, it should be a framework through which you can overcome these obstacles and they rise to the surface." Cultural awareness is key to any negotiation, even if it isn't overtly across cultures. So how do you develop cultural awareness? How do you learn to adapt your perspective to take into account what
Negotiating with Germanic People with Mihai Isman, Ep #371
Germany, Austria, and Switzerland are all countries that speak German. And though they speak the same language, each has a unique culture and negotiating style. The way they approach communication, formalities, aggressiveness, etc., varies significantly. Mihai Isman is an International Negotiator & Conflict Resolution Expert from Germany. In this episode of Negotiations Ninja, he compares and cont
The Dos and Don'ts of Written Negotiation, Throwback with Giuseppe Conti, Ep #370
Negotiating via email, text, social media, Zoom, or any other virtual way of communication is tricky, at best. A written conversation doesn't allow for reading body language, tone of voice, etc. So when you can't pick up the phone or meet in person, are you doomed to fail? Or do you just need to master a different skillset? Giuseppe Conti shares the dos and don'ts of negotiating via written commun
The Root of Customer Indecision per Matt Dixon, Ep #369
Why do customers decide not to do something? How can you overcome customer indecision? How do you move someone past "maybe" and "I'll think about it" to saying "no," or—even better—saying "yes?" Matt Dixon and his team studied 2.5 million recorded sales conversations. They found that 40–60% of all opportunities are lost to no decision. And these are opportunities where the customer goes through t
Dissecting Cyberterrorism Negotiation, Throwback with Cal Chrustie, Ep #368
Cyberterrorism is becoming prevalent. Highly intelligent criminals associated with cartels and sovereign nations like North Korea, China, Russia, etc. are mining for any data they can find. State actors take data and leverage it however they please, without conscience. That's why cyberterrorism negotiation is becoming part of the negotiation conversation. Everyday businesses and even healthcare or
How to Negotiate with Goliaths with Christine McKay, Ep #367
You're a small organization about to enter a negotiation with a large company. You're prepared to go in and sign the contract because simply doing business with them could be astronomical for your company. But just because you're a small company doesn't mean you can't negotiate with Goliaths. In this episode of Negotiations Ninja, Christine McKay shares how you can strategically use contracts to n
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