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What's Your Baseline? Enterprise Architecture & Business Process Management Demystified
What's Your Baseline? Enterprise Architecture & Business Process Management Demystified
This show demystifies Enterprise Architecture and Business Process Management, offering insights for both newcomers and experienced practitioners. It explores how organizations can optimize their EA/BPM practices to maximize value. The podcast provides practical advice and different perspectives on these disciplines. Listeners can learn more and read related articles on the show's website.
Episodes
Ep. 115 - Startups: Vidar Hokstad
When should you start with process and architecture in a startup?That was the question that we've asked ourselves (as if there is a real-life example currently happening :-) and then we thought, “Why not ask someone who is living in this space?”Vidar co-founded his first tech startup at 19 because he didn't know enough to know how hard it would be. 30 years on, he has gone mostly from star
Ep. 114: BPM Operating System
Roland and J-M go solo to pull back the curtain on something that's been years in the making: BPM OS, a purpose-built, local-first tool stack designed to help small, talented process and architecture teams stand up a real BPM practice — without the vendor dependency, IT overhead, or 12-month procurement nightmare.In this episode of the podcast we talk about: Most BPM programs fail not because
Ep. 113 - Customer Success Excellence: Chad Stephen
Once you've sold the licenses you are done. Right? Well, not so fast, young Jedi. While the salesperson happily turns around and goes hunting elsewhere, the customer has high expectations about the treatment they get after the sale.Even today I see organizations who treat Customer Success teams as an afterthought and then wonder why they see churn or nastygrams from their customers. But it doe
Ep. 112 - Why Compliance Is Your Friend: Christof Layher
Everyone says they hate compliance. But what they actually hate is being told the truth at the worst possible moment.The problem is not the regulation. It is the moment you involve the people who understand it. Too late, under pressure, with no room to course-correct.65 to 95% of digitization projects fail. The answer is not to run them faster. It is to slow down enough to get them right — and tha
Ep. 111 - Successful Presales: Max Lüpertz
“Just go and show our tool in the best way possible.”I have heard this sentence wayyyy too often coming from a salesperson, and the solution engineer on the receiving end just died a little bit inside.Of course you want to make a good impression when showing your tools to your customer, but more importantly, you want to start building a relationship and engage with them. For that you have to get t
What's Your Baseline? in 2026
We teased it over the last couple of weeks when Roland posted about how to build products and when we started things like our SubstackNow is the time to give you a look behind the scenes at how your favorite podcast turns the page from a hobby to a real business. And then there is also another welcoming change coming to you … that I guess most of you have missed over the last couple of episodes.In
Episode109 - Business Transformation: Meherban Faroogh
Business transformation programs rarely fail because of technology. They fail because the organization is not aligned, not clear, and not ready for change.There is an art, science, and emotional intelligence to leading successful business transformations, and our guest, Meherban Faroogh, has been helping clients for decades now to navigate this maze of major changes for organizations.He founded PP
Ep. 108 - Quality Management: Regina Haar
Is quality management the most thankless job in the organization? In many companies, QM teams want to be the Hermione Granger of the workplace—knowledgeable, prepared, and doing the right thing—but end up perceived as Argus Filch, the grumpy caretaker enforcing rules nobody asked for.This week's guest, Regina Haar, works at Q.Wiki (Modell Aachen), where she helps quality managers move from bei
Ep. 107 - Business Architecture Explained: Breanne Casteel
Sometimes (always?) the problem that we see in organizations is not technology or structures or something else—it is the inability of people to “get on the same page.”One way to fix this is to have people dedicated to Business Architecture who understand “how things are wired up” and where the value is created. And who also tries to solve the problem that is shown above … what do you mean with wha
Ep. 106 - KNIME & Data Analysis: Rosaria Silipo
One of the skills that I see an increasing demand for Business Analysts is data analysis. Especially when “new” tools like Process Mining shift the landscape towards data-driven analysis.And besides the need to learn these new skills, I also see multiple tools that are very pricey and might be cost prohibitive for some organizations, so they fall back to the universal Swiss knife in business… Exce
Ep. 105 - PEX and BPM Publication: MIchael Hill
Happy New Year!We are back from our regular break, in which we really did not do a lot for the podcast but were working on other things that you will discover throughout 2026. We are super excited about our plans, but it is not the time to talk about it … as we say in Germany, “lay the egg first, and then cackle.”However, for our first episode of Season 10 (who would have guessed that?), we have a
Ep. 104 - BPM Education: Daniel Matka
We had episodes about BPM education on the show before, but this time we speak with someone who is from a different generation than your regular hosts.And our guest Daniel Matka is building a “Process Academy” to bring process management knowledge to the next generation. And while doing this, he's building modern ways of structuring content that will speak to this audience.Daniel was a product
Ep. 103 - Open-Source Automation: Dan Funk
There has been a lot of consolidation in the process/architecture space in the last few years, mostly driven by PE firms. But why is that so, and why does it seem that there is no alternative to this business model?Back in the day there were foundations behind the companies, or they were privately held, and the only thing (besides a few smaller players you might not even have heard of) that I see
Ep. 102 - Data Governance: Angelika Rinck
To implement AI (and processes) correctly, you need good data. But what does that mean? Well, firstly it means that you can define your data product and to achieve that you need good data governance.But are we now in a super-nerdy topic? No, this is what we all do in some form or another … but in different fidelities and maturities.To shed some light on the topic of data governance, we invited Ang
Ep. 101 - Lightweight EA: Eetu Niemi
In this episode, we welcome Finnish enterprise architect and author Eetu Niemi to explore what it means to make enterprise architecture (EA) “lightweight”—practical, collaborative, and relevant in the real world. From frameworks to fiction writing, from ivory towers to coffee-fueled collaboration, this conversation dives into how to make EA actually work for organizations.With over 16 years of exp
Ep. 100 - A Special Occasion With Friends
Welcome to a very special episode of What’s Your Baseline? — where we demystify enterprise architecture and business process management. In this milestone 100th episode, we are joined by fellow BPM podcasters from Prozess Philosophen and BPM360 to celebrate, reflect, and talk about the wild ride of creating content in this niche space.In this episode of the podcast, we talk about:Milestone celebra
Ep. 99 1/2 - BPMN 3(?) - Part 2 Ideas for Improvements
Last week we took a deep(-er) look at what BPMN is today and pointed out the scope, difficulties, and misconceptions in the current specification. But what are ideas for improvements?I am glad that you asked, because this episode is exactly about this (with a slight twist to the business side of things). In this episode of the podcast, we talk about:Today’s topic: What should BPMN 3.0 look like? S
Ep. 99 - BPMN 3(?) ... Pt. 1 Definition, History, and Complaints
BPMN—”the” standard for process modeling and also the foundation for process automation using BPMS tools—is currently in its version 2.02, and that version was published in early 2014.Since then? Crickets.So, why haven't we seen an update of the standard? That is a big question and since we had such a blast talking about this topic we went wayyyyy overboard time-wise so that we are splitting the e
Ep. 98 - Decisions, Decisions ... with Tony Phillips
There is a thing that I have not seen managed well in today's organizations: business rules. Typically, they are an “afterthought” in implementations (because you have to feed the business rules engine and control the process flow).But how many organizations rationalize the underlying business rules on a larger scale? When was the last time the magic “above $50 and below $50” rule was looked at? R
Ep. 97 - Successful Process Mining Projects
Process Mining—a technology and technique that Gartner just called “early mainstream” in one of their last reports.But many people still don’t know exactly how to approach this thing. They listen to the vendors talking about technical integrations and all the fancy features, which—to be honest—can be pretty overwhelming for someone who is just looking at it.That is why Roland wrote his second book
Ep. 96 - Integrated Management System: Vassilik Spentzou
We are hundreds of years into thinking about how we do work (insert your philosopher of choice here: Smith, Marx, Plato, etc.), but I get the impression that the most common style is “muddling through.”But why is that? Why has the concept of an Integrated Management System (IMS) not taken hold in many organizations? Is it too complicated? Too much effort? Not worth it?Even though I doubt that anyo
Ep. 95 - Green BPM: Katharina Paulick
Having lived in two cultures, it is so interesting to see how people cope with big problems. Climate change and sustainability are some of the biggest issues that we have to deal with in our lifetimes, and I see reactions from denial to aimless “do-gooder” activity.But how do you improve this situation and solve the problem to get to more sustainable business practices? Well, process management (a
Ep. 94 - AI Hype: Maxwell Smith
We are back with our first episode of the brand-new season 9 of the podcast—and we are starting right into the topic of these days: AI … well, the AI hype that is out there. And we are discussing what you can do to avoid falling into the trap of falling for that hype.Our guest today is Maxwell Smith, who I had the pleasure of working with in a past life. He has years of experience in product manag
Season 9 Trailer
Soooooo … We're a grown-up adult podcast now, and we're approaching our season 9. (Oh, so you claim.) If season 8 was great, will season 9 just be fine? More than fine. The world might be in chaos, but we are a safe harbor. Come join us, full of good friends, good cheer, and excellence in BPM and EA. And of course, even we are changing. So we resisted, for example, the AI topic for long en
Second Chance: APQC visualized - What's Your Baseline Shorts 10
Today we have our last “What's Your Baseline?” short during our little summer break. And this time we're looking at something special.This is a Shorts about APQC and we had a long episode with Moritz Berger about what that framework is and all of those things. Moritz put in the APQC reference framework into a tool called The Brain. What I really like with that and the short is mostly a dem
Second Chance: Simulation — What's Your Baseline Shorts 3
This week we release another What's Your Baseline? Shorts for you just to lighten up our summer break a bit. The topic is why simulation should not be in your process mining tool. And I'm fully aware that this is a controversial thing because people might think, “Well, it's convenient to have it in your process mining tool to do some what-ifs and move on.”But I honestly think it's a bad decision
Second Chance: What Makes A Good Dashboard - What's Your Baseline? Shorts 6
Today, we are re-releasing a “What's Your Baseline?” short from about two and a half years ago. And the topic of today is how to create good dashboards. And I do not think about how to do this mechanically with your tool of choice. I'm thinking about what is the thinking behind it. That might be because I'm currently writing on the chapter about dashboarding and storytelling in my upco
Second Chance: EPC vs. BPMN - What's Your Baseline? Shorts 1
We are off for a few weeks, but instead of leaving you without your regular What's Your Baseline? fix , we decided to do something different this summer.Since we started the podcast almost four years ago, we have grown quite a bit, and back in Season 2 we did a little "side show" and produced the "What's Your Baseline? Shorts" - 15 minutes, one topic, barely an edit. And this week, we are re-relea
Ep. 93 - Solution Architecture
The world is changing faster than one might think, or at least it appears this way … and nobody seems to do solution architecture anymore.And plenty of organizations seem to have given up on planning what they are doing and changing in their system landscape, organizations, processes, etc. But that is wrong. You need to describe the changes so that you can agree on things and everyone is on the sa
Ep. 92 - Emotional Intelligence: Steve Ponting
Some folks go to work and are drained before they even turn on their computer, and they cannot figure out why that is when all the aspects of the job seem to be fine — the tasks, the title, the money. What they don't see is that the managers might be the reason, and that the managers miss emotional intelligence — the ability to “read the room” — and cannot adjust their behavior (and therefore are
Ep. 91 - Leading Effective Change: Neelesh Harmalker
Have you noticed transformation fatigue in your organization? The feeling that you run faster and faster, and have to do more with less, while you don't accomplish the results of the changes that you were out for?Well, one aspect of that might be that you haven't “picked up” the folks in your organization where they are, and now they are working silently against the positive change that you want t
Ep. 90 - Legacy Modernization: Kastin Deal
In many minds, legacy is “everything that works”. And even if that is not always true, many organizations look at their legacy systems and get a headache. How do you replace or update a set of systems that have served you so well over years or decades?That is why we are speaking with our guest Kastin Deal about legacy modernization in this episode.With over 8 years at Hitachi Rail, Kastin's ex
Ep. 89 - Business Process Management Trends: Zbigniew Misiak
Having the “Oracle of BPM” on the show? Yes, please.Even though our guest, Zbigniew Misiak, denies that, the role he is playing is an important one for our little industry. He is one of the few who bring together the different ideas and trends that are hot every year. We were genuinely interested in speaking with him about what he learned over the years and where he sees the ship sailing. And on t
Ep. 88 - AI-Driven Task Mining: Tuhin Chakraborty
We have spoken about Task Mining in the podcast before (see the “Additional information” section in the full show notes), but I haven't seen a lot of adoption of this technology in organizations — for multiple reasons that we will discuss.However, when we got into contact with Tuhin Chakraborty from Mimica, we could not say “no” to speaking with him about their AI-driven approach to Task Mining.Tu
Ep. 87 - Process Management Education: Matúš Mala
BPM is important because everything that we do in organizations are processes.So, why don't we agree on a common nomenclature, and educate people with a standardized curriculum? Oh, it is because the players have a vested interested in coming up with “the next best thing” and selling it to your customers?But there is the need for a basic training for everyone (?) in an organization about process m
Ep. 86 - Successful Architecture Implementation (Roland wrote a book)
We are trying something new here at What's Your Baseline? — J-M turns his focus on investigative journalism and starts asking the “hard questions” (and not just the softballs that I get from him at other times) :-)But in all seriousness — this episode of the podcast is a conversation between the two of us, while I play the guest role and did not cheat and did not look into our Notion outline w
Ep. 85 - OKRs: Ben Lamorte
I was late to the game when I got exposed to the concept of OKRs a few years ago. Before that, I thought that it was just another term for setting objectives, and you can dump a million of those onto your people.But there is a different approach, a much gentler approach to OKRs, that makes more sense to me now. And because I found that mental change so interesting, I was excited when Ben Lamorte r
Ep. 84 - Unleashed Enterprise Architecture: Leslie Robinet
One misconception that many people have is that EA is just “that IT stuff”. Nothing is more false than that.If you *really* look at an enterprise, you will see that a full architecture encompasses all layers from strategy through business (processes, risks, orgs, etc.) to data, apps, and technology.But the real benefit is that you can create a line of sight through all these layers. This will help
Ep. 83 - Process Community: Hanneke Loefs-Mos
Why are so many organizations out there that have not discovered BPM (and in extension “architecture”) as something that can help their business problems, and also set the foundation for future growth? Some reasons might lie in the niche characteristics (to avoid saying “nerdy”) of BPM and the lack of shared community and branding. That is why we invited our current guest to the podcast.Hanneke's
Ep. 82 - Process Analysis
Welcome back to a new year and Season 8 of the What's Your Baseline Podcast, and we are starting with an episode that closes the loop with two other episodes (links below): “Process Mining Analysis” and “Lean and Process Mining”.
Today we are talking about Process Analysis in general, and we are thinking of the new business analyst especially, who doesn't know where to start or does not have a Pr
Season 8 Trailer
Hey, this is Roland from the What's Your Baseline? Podcast and J.M. was also happy to be here.
Yeah. We're looking forward to our next season, season eight of the What's Your Baseline podcast. Who believes that?
So, J.M. Tell me, what's in stock for season eight?
Well, we've listened to you. You've left us amazing feedback all over the internet, and we're going to make things shorter, snappier,
Ep. 81 - 2024 in Review
The end is near … no, not what you are thinking.
2024 comes to a close in about two weeks, and we also end Season 7 of the podcast. And a lot has happened — in the industry, with tools, changes in companies and the life of people in our small community.
Tune in to learn about our thoughts about what we’ve seen in the last year and an outlook for 2025. And there is also an interesting announcement
Ep. 80 - Execution-Aligned Strategy: Dan Marquez and Craig Overmars
How do you bridge the gaps between Strategy and Execution, and how do you evolve execution as strategy pivots? That are the questions that are the topic of our podcast this week - the first of two episodes of a collaboration with the "Strateg-ish" podcast, run by our friends Craig Overmars and Dan Marquez, who has been a guest on our show before.
This episode looks at strategy with the perspective
Ep. 79 - GRC From a Process Perspective: Michael Schank
GRC — three letters that scare a lot of people. So much that they like to avoid thinking of risks and compliance at all.But don’t be afraid (quite the opposite), GRC can not only be an addition to your artifacts to make them better, they can also benefit to your program by “having the ear” of influential people in your organization … who, by coincidence, can generate budget out of nowhere, it seem
Ep. 78 - EA Use Cases
I know that this might be a cultural issue, but I don't see a lot of planning when it comes to projects anymore. Everything is "Agile" and I don't see that things are seen through that often.Which is bad, because one of the promises of EA (and BPM) is that someone understands how things are wired up and what to change, so that you accomplish your objective - which should always be business-driven
Ep. 77 - Mergers & Acquisitions: Luca de Risi and Nick Reed
There was a big splash in the Enterprise Architecture tool market a few weeks ago - BizzDesign announced that they will merge with Mega and an unnamed third party (which we will learn about in Q4 soon, but cannot name here at this time). But why these two (three) players and why now?
Since we know some people in the industry, I reached out to Luca de Risi from Mega and we quickly came up with the
Ep. 76 - BPM/EA Misconceptions: Caspar Jans & Russell Gomersall
Oh, why do I need a special EA/BPM tool? I am managing my apps in a spreadsheet just fine. That is one of the misconceptions that I have heard over the last twenty-something years of me helping clients to stand up practices and increase their EA/BPM maturity. And there are tons more of those ...
Well, our first guest doesn't need an introduction since he has been on the show already: Caspar Jans.
Ep. 75 - Business Architecture For A New Product: Mike DeCamp
Do you need Business Architects when creating a new product? Isn't that a bit redundant when you have highly-paid Product Managers already? Or is there an overlap between the two that will create a better product for the end users, but also for the organization because they can better support it and it is aligned with the underlying process.
Our guest this week is Mike DeCamp, who has over 15 year
Ep. 74 - Process Mining Readiness: Olaf Geyer
A lot of folks who are beginning with Process Mining see this as a technical or academic exercise and just want to know “how things works”.But what is that worth? You need to be able to implement changes based on your analysis. Otherwise, the exercise has no value IMHO (besides if it is a Proof-of-Concept in a sales situation, but even then you should choose a process that you get some actionable
Ep. 73 - Leading High-Performance Architecture Teams: Amy Levine
Some organizations seem to perform better, create results faster, and the people in those organizations seem to have fun on top if this? But how can that be when you are currently stretched in all directions and don't know how to get stuff done?
In this episode we are talking with Amy Levine, who is an expert in neuroscience and how it impacts high-performance teams and the leaders (and their lead
Season 7 Trailer
Hey J-M, what do think when you hear the word “seven”?
Well, maybe the seven wonders of the world? Seven rings? Seven deadly sins? My favourite song by Ariana Grande?
Hmm, these are all good ideas, but how about a Season 7 of the What’s Your Baseline podcast?
No way, what do we have in store for this season?
A mix of interviews and topic shows, just as in all of the last seasons. But we also will
Ep. 72 - The Retirement Challenge: Peggy McCann
Some organizations are like a ticking time bomb when it comes to their processes and (IT) architecture."The old guard" is about to leave the organization in masses (and sometimes not voluntarily) and a lot of knowledge about how things are wired up - which is what architecture is all about, right? - will leave as well. And not too many organizations are prepared for this, and rather pret
Ep. 71 - Business Architecture Implementation - A User Story: Breanne Casteel
How do I get started? What is the first thing that I look at? Who will be my allies? What do I need to put in place? When you are tasked to build a brand new Business Architecture practice in an organization that has not had one before is a challenging task. When you have to do this in a 60-year old organization in a field that is relatively unique on the market, that might be even more challengin
Ep. 70 - BPM Use Cases
"I just bought your tool, now you have to tell me what I can do with it".No kidding, that is what one client to said to me once. Well, here is a starter for you - in our latest episodes we are talking about the use cases for Business Process Management (not all of them, because we have that self-imposed limit of an hour-ish length for each episode).
In this episode of the What's Your
Ep. 69 - Building Community: Heather Wendt
Why do some applications have a large following and their revenues soar, while others are struggling with making a sale and are virtually unknown? Or why do you struggle with building internal acceptance for your program?
One reason might be that the former companies were able to build a community that includes not only users (and ends up being a glorified help desk), but also people who are convi
Ep. 68 - AI and BPM: Scott Armstrong
AI is *the* hot thing these days and you cannot pass any tool that does not have these two characters attached to it.
That is also true for the BPM space, and this week we have the pleasure to speak with a person who is working in this space for over 20 years and his tool has built in AI already, while other vendors are still thinking about how to integrate it in their stack.
The guest in this epi
Ep. 67: Low-Code/No-Code Automation: Maximilian Neumaier
The age old question: how do you make your processes "evergreen". Well, one way is to update your models on a regular basis (for example to comply with regulations), but is that really "the process" or is it just a picture of it? Your processes come to life when someone performs them and for this you need to be able measure them.
To support the process execution you can use an
Ep. 66 - BPM Adoption Framework: Caspar Jans
You have chosen to start your BPM journey and are now asking yourself the question "how *DO* I get started?".
Well, one way is to look at a BPM Adoption Framework, the other is to ask someone who has done that before.
We are lucky to speak with someone who fulfills both criteria - our guest today is Caspar Jans, who also already has been a guest in an earlier episode on the show before
Ep. 65 - Data Modeling
This episode closes out the mini series about data, and this time we talk about data modeling. Data models are some of the things that I have seen the least often in projects over the last two decades. Why is that? Is it because it is too geeky, or not interesting enough compared to, say, a process model in BPMN?
But being clear about data is important when it comes to designing solution architect
Ep. 64 - Data Projects: Wiebke Apitzsch
A lot of projects are just looking at processes and applications. One thing that typically does not get the limelight is the data that is needed to empower these two things. But why is that? Is it because data is "invisible" and cannot be touched or felt?
Our guest today is Wiebke Apitzsch, who is working in "data" for over 15 years with companies like the Boston Consulting Gro
Ep. 63 - Process Mining Data: Lotte Vugs
As we all know, the majority of time in a process mining project is in some form or fashion related to data preparation and a significant lower share of time is spent on the actual analysis. There are multiple ways of getting you data into shape (SQL, visual data modeling tools, etc.), but our guest today has developed an approach and a tool to flip this time relation and shorten process mining pr
Ep. 62 - BPM Implementation - A User Story: Martin Holling
This episode is a first for the podcast - we are not talking about something from an external perspective, but speak with someone "in the trenches" who is actively implementing BPM in an 160-year old organization.
Our guest today is Martin Holling, who is working at Kemna (a road construction company in northern Germany) and who has worked at Siemens, as well as a consultant in the BPM s
Ep. 61 - BPM and Process Lifecycle
We had a couple of episodes where we discussed the Solution / Process Lifecycle, but this time we look at it from the perspective of Business Process organizations. What we see is a distinction between the different disciplines that are needed to deliver a full solution and there are organizations that see a "them" and "us" between those.Unfortunately, I see a lot of these orga
Season 6 Trailer
Welcome to Season 6 of the What's Your Baseline Podcast!
We’ve got another fascinating season coming up, chock full of emerging trends and leading voices from the EA and BPM space.
We will be talking about customer success stories, architecture topics like “data”, and also about how to make YOUR program a success.
See you there!
Ep. 60 - Operational Intelligence: Shoeb Javed
We are wrapping up Season 5 of this podcast with an episode that I was looking forward to for quite some time now – we are talking about operational intelligence.
What is that, you might ask. Well it is the insights into what your complex organization does by using technology and measuring the important things, while making them visible for you as a decider when you need to take not only the “big
WYB Shorts 12 - Writing a book: Michael Schank
You might have heard it in the last episode of the podcast (Ep. 59: Process Inventory), that our guest Michael Schank has written a book ;-)
That triggered two things with us - first, making a WYB Shorts about the process of writing a book and become a published author, and second, nudging Michael for a giveaway of three books to some randomly drawn winners.
To win, you need to do two things:
Fo
Ep. 59 - Process Inventory: Michael Schank
How do you plan your transformation? By looking out of the window or asking your two best friends? Or would it be better if you had an overview of all the things that your organization does - in the form of a process inventory?
Michael is a distinguished thought leader and executive, specializing in addressing Digital Transformation and Operational Excellence challenges through his innovative, pro
WYB Shorts 11 - AI and Enablement: Ron Cohen, Peter Dern, Adam Egger
Last week's episode of the podcast was a very good conversation about learning and enablement with Ron Cohen, Peter Dern, and Adam Egger, and we could have talked for hours about this topic.
However, the conversation took quite a turn after I asked how the future of learning will look like. But we also were at the top of the hour and we didn't want to cut it out unheard.
The solution to
Ep. 58 - Learning and Enablement: Ron Cohen, Peter Dern, Adam Egger
How do you set up learning and enablement for your architecture/process people? What has changed since the days of instructor-led training, and where will the field of enablement go into the future (hint: it might be creepy for some of us). In this episode of the What's Your Baseline? podcast we are looking into the field of learning and enablement and discuss this topic with three experts of
Ep. 57 - Process Mining Analysis
You bought the tool and now the most critical question for your success comes up: “Now what?”.
This leads to these questions: what you can do in the tools, what can you expect, and -maybe most importantly- what do you do after you’ve done a part of the analysis. You also need to have a “meta process” on how to approach a Process Mining project.
These are all the topics that we are talking about in
Ep. 56 - Center of Excellence (CoE): Gia Thi Nguyen
Implementing a tool or standing up a new capability can be a complex task. Standing up a Center of Excellence as part of this implementation can help ease the pain for new users. However, it is not always clear what a CoE shall do and how it is integrated into an organization (or where it is located in the org structure). In this episode we are talking with Thi Nguyen about exactly this topic, and
Ep. 55 - Podcasting and Architecture: Josèphe Blondaut, Jakub Dvořák, Mirko Kloppenburg
The way how we communicate and learn has changed over the last couple of years. One contributing factor is podcasting (or videocasting - we are no purists over here at What's Your Baseline?). By now there are tons of excellent podcasts about Business Process Management, Process Mining, and Enterprise Architecture out there free of charge for you.
We thought that it was a good idea to look at t
WYB Shorts 10 - APQC visualized: Moritz Berger
This is another What's Your Baseline? Shorts episode and we are following up with the guest from our last episode, Moritz Berger.
Moritz took the APQC Process Classification Framework and imported it into "The Brain" to visualize the breakdown and connectivity of processes to each other.
Since this Shorts consists mostly of a demonstration, you might want to watch at it on Spotify
Ep. 54 - APQC: Moritz Berger
We spoke about frameworks and reference content as accelerators in a previous episode (listen here), but one of those is pretty popular here in North America, so that we have a deeper look into the APQC Process Classification Framework today. We are talking with Moritz Berger about the ins-and-outs of APQC, and will extend this conversation with another What's Your Baseline Shorts in a week fr
Ep. 53 - Subject-Oriented Process Management: Christoph Piller
Process Management has a bad reputation of downsizing, replacing humans with bots, and all those other things that one relates to "bad capitalism". But there are also other ways to include humans into process management that are outside of these parameters. And, believe it or not, you still need humans to analyze, design, and improve processes.
Today we are talking with Christoph Piller
Ep. 52 - Process Modeling: Kevin Tan
Sometimes you have to mix up things a bit and come down to the level of practicality ... in this case we are looking at process-bility in this week's episode of the podcast. What that is? Oh, it is the approach to process modeling that our guest Kevin Tan has developed.
Kevin is an accomplished Business Process Analyst with more than 20 years of global experience gained through roles in Austra
Ep. 51 - Design-driven Transformation: James Toomey
We had the topic of today's episode - transformation - a couple of times on this podcast, even though we did not call the episodes like that. But why?
Because transformation in today's times is not an exception but the reality for all organizations. It is not just "an update by IT", or something that is a "one and done". We all need to change and transform our organizat
Ep. 50 - Sustainability: Anthony Gilbreath
Some topics seem to be a "stretch too far" for this podcast, and the topic for today's episode seems to be one of those: Sustainability.
But is it? Yes, Sustainability -or the lack of it- is a global problem, that manifests itself in climate change, social restructuring, and many other forms. But it also becomes a topic that organizations have to adjust to in their business practices
Season 5 Trailer
Welcome back to the What's Your Baseline? Podcast. We are starting our Season 5 (who would have guessed that?) next Monday, July 31, with our 50th episode about Sustainability.
We can't wait to hear back from you :-)
Ep. 49 - Customer Experience Management
Welcome to the last episode of our podcast in Season 4 (no worries, we'll be back for a Season 5). Today we are talking about Customer Experience Management, which is complimentary to BPM and EA.
The key difference is that Customer Experience Management has an outside-in perspective on things, versus the inside-out perspective of your organization, which many BPM groups try to capture and mana
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