Receivables Podcast | Discussions About Debt Collection
Receivables Podcast brings honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections. Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, the podcast delivers practical takeaways in an approachable, conversational format.
Episodes
How Collection Agencies Can Use AI Without Losing Control | Pete Klipa | Ep. 294
AI use cases for collection agencies are moving from theory to daily operations. In this episode, Adam Parks talks with Pete Klipa of Harvest Strategy Group about workflow automation, vendor oversight, PII protection, and why human oversight still matters. Listen to learn how smart agencies can improve debt collection efforts and efficiency without creating unnecessary risk for the team. Podcast w
AI-Powered Collections Without Breaking Compliance | Nir Laznik | Ep. 293
Independent AI compliance oversight is becoming critical as AI agents move from experimentation into everyday collection workflows. Adam Parks sits down with Nir Laznik of Sedric to examine how organizations can pursue stronger performance without allowing compliance risk to scale alongside it. They discuss AI agent monitoring for collections, governance guardrails for voice AI, creditor oversight
Humanizing Bereavement Recovery | Nick Cherry | Ep. 292
When a consumer passes away, how a financial institution responds defines its core values.On this episode of Receivables Podcast, host Adam Parks connects with Nick Cherry, Divisional CEO of Phillips & Cohen Associates, to examine the rise of specialized deceased account care, a discipline where high-touch empathy directly drives operational success.Tune in for a strategic look at how technolo
Building Trust Through Reviews | Joseph Torriere | Ep. 291
In the latest episode of the Receivables Podcast, Adam Parks and Joseph Torriere of Spire Recovery Solutions explain how Google reviews for collection agencies strengthen credibility and generate authentic consumer feedback in receivables. Hear how consumers verify debt collection companies, why online reviews in debt collection matter, and how digital trust in debt collection grows over time.List
Why Consumers Prefer Digital Debt Resolution | Yale Levy | Ep. 290
In the latest episode of the Receivables Podcast, Adam Parks and Yale R. Levy, Director of Client Development at Solo, discuss the growing role of the digital debt settlement process, evolving consumer-preferred collection channels, and how organizations can create more effective paths toward consumer-initiated debt resolution.Listen and subscribe to understand why consumer experience is becoming
Private Student Loan Refinancing for Collection Agencies | Andrew Black | Ep. 289
Private student loan refinancing has become an important tool for collection agencies seeking new ways to resolve defaulted accounts while improving consumer outcomes.In this episode, Adam Parks is joined by Andrew Black of Yrefy to discuss how refinancing can complement traditional recovery strategies for private student loans. They discuss referral partnerships with collection agencies, the role
How to Recover Dormant Accounts the Right Way | Dane Mauldin | RNN Group | Ep. 288
In this episode of the Receivables Podcast, Adam Parks sits down with Dane Mauldin, President of RNN Group, to discuss how actionable collection data can improve recovery performance, especially when it comes to dormant accounts. Dane explains why successful recovery depends on data that is accurate, timely, and aligned with the right treatment strategy, not simply more data. They explore continuo
What's Changing in Recovery Strategy as Recovery Rates Decline? | Will Weidman | Ep. 287
Recovery has always been a numbers game. But what happens when the numbers start moving in opposite directions?Delinquencies are climbing, recovery rates are slipping. And across the industry, creditors are being forced to rethink how they approach collections, litigation, and legal recovery operations.Adam Parks welcomes Will Weidman of Convoke for a mid-year pulse check on the recovery landscape
Why People Still Drive Debt Collection Performance | Ep. 286
Is AI in debt collection replacing people or helping build better collectors? Brandon Lane, Executive Vice President at First Credit Services, joins Adam Parks to break down Agent Assist, coaching, compliance, and the human side of receivables management. This episode explores why technology improves efficiency, but leadership, culture, and people still drive performance. Listen now and subscribe
The Consumer Side of AI in Debt Collection | Ep. 285
Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how consumer use of AI is creating new questions for debt collection, compliance, disputes, litigation, and consumer engagement.From pro se litigants and AI hallucinations to bots, regulatory concerns, and the future of consumer communication, Leslie
How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
How is machine learning in debt collection changing the future of consumer engagement?In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems, and how behavioral analytics are helping organizations personalize collections strategies at scale. Ohad also shares insights on digital communication,
How AI-Enabled Debt Collection Operations Are Reshaping BPO | Ep. 283
Is AI really changing the future of global BPO strategy for collections?In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while bala
Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282
Can a digital first collections strategy improve recovery while keeping the human touch?Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt c
Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281
How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates?In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report.He breaks down multi vendor data strategy for receivables, how to measure contact
How AI Context Orchestration Reduces Friction in Collections | Ep. 280
How does AI context orchestration for collections actually work when every consumer interaction happens across different channels?In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context.Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a singl
Administrative Cost Reviews That Protect Agency Profitability | Tom York & Jason Davis | Ep. 279
Are administrative cost reviews for collection agencies quietly draining your margins?In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management.They break down how annual adm
Modern Payment Rails for Collection Agencies | Anthony Faldetta | Chris Compton | Eliteserv Inc | Ep. 278
Are your payment rails in receivables management actually protecting your operation or quietly exposing risk?In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional.They dig into how payment rails really work, w
Messaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277
Do your text messages reach consumers or get filtered before they ever matter?In this episode, Adam Parks sits down with Rick Lang, President of Pronto Connects, to unpack messaging channel governance in collections and why understanding the differences between SMS, MMS, and RCS now matters at the executive level.They discuss carrier trust, messaging compliance infrastructure, and why credibility
From APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276
What does intelligence layer architecture for collections actually mean and why does AI fail without it?In this episode, Adam Parks is joined by Shantanu Gangal of Prodigal to unpack how data context enabling AI decisioning changes everything in regulated collections. Together, they dig into breaking data silos in receivables, operationalizing AI with compliance guardrails, and why AI decision gov
Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275
Are we actually talking about AI the right way in collections?In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems,
Why AI Voice Is Reshaping Collections Operations | Corafone Founders | Ep. 274
What does conversational AI deployment in collections actually look like in production?In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails.Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collect
Operationalizing Compliance Under RMAI Certification | Sara Woggerman | Ep. 273
RMAI certification audit readiness has moved from best practice to business requirement.In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections.They dig into where agencies get stuck, how t
Best Practices for Legal Collections Management at Scale | 272
Is your litigation driven servicing model built for scale or holding you back?In this episode of the Receivables Podcast, Adam Parks sits down with Gregory Straub of Pollack & Rosen to break down how modern legal collections solutions are evolving. Together, they discuss integrating litigation and digital collections, operating as a master servicer, and applying best practices for legal collec
What a New Bill in Congress Means for Collection Attorney Litigation | Ep. 271
What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys?In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation
Law Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270
How do we fix the creditors’ rights attorney pipeline before it becomes a crisis?In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand and David Weimer of Kramer & Frank to break down how law school outreach for collections law is changing attorney recruitment in regulated financial services.Together, they dig into law student exposure gaps, mentorship and talent dev
Workflow Engineering for Collections at Scale | Ranjan Dharmaraja | Ep. 269
Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale.In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic.They talk about embedded inte
Effective Text Messaging Strategies for Debt Collectors | Mark Reinhard | Ep. 268
Are effective text strategies for collections really as simple as high open rates?In this episode, Adam Parks sits down with Mark Reinhard of Concepts2Code, to unpack what compliant text messaging for debt collectors actually looks like in practice.They discuss carrier approved messaging strategies, the real differences between SMS vs MMS vs RCS in collections, and when short code vs long code tex
Bridging Sales and Client Services in Collections | Ep. 267
Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost.In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations,
Preparing for Security Threats: What Collection Agencies Must Fix Now | Ep. 266
How prepared is your agency for preparing for security threats?In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like.Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can take
The Real Disconnect Between Debt Relief and Collections Explained | Ep. 265
Why does the disconnect between debt relief and debt collection still shape recovery outcomes?In this episode, Adam Parks sits down with Felix Shipkevich of Shipkevich PLLC to unpack the misconceptions holding both sides back and how AI-driven debt resolution workflows, emerging bot-to-bot negotiations, and modern payment rails for debt settlement are reshaping the landscape.A practical conversati
Debt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264
What is a debt collection data waterfall, and why should it never be “set it and forget it”?In this episode, Adam Parks talks with Will Turner of TEC Services about building and managing waterfall strategies across compliance scrubs, recovery scoring, and skip tracing. They cover the KPIs that matter, how to avoid common mistakes (like single-threading one vendor), and how to test improvements usi
How Collections Leaders Can Build Stronger Teams with Personality Data | Ep. 263
Are you using hiring strategies based on personality insights to strengthen your team?In this episode, Adam Parks sits down with DJ Perry of Alvaria to talk about how understanding personality types helps collections leaders hire smarter, build stronger teams, and improve long-term performance.Together, they break down the DISC framework, effective hiring practices for collection agencies, and how
How to Prepare for the RMAI Conference and Maximize Your 2026 Meetings | Ep. 262
How prepared are you for RMAI annual conference networking this year?In this episode, Adam Parks sat down with Mike Becker, Executive Director of RMAI, to walk through the biggest updates for the RMAI annual conference. Mike outlines the major updates for 2026, including expanded meeting spaces, redesigned executive and VIP lounges, new fast-track demo areas, and additional private tables for focu
How to Operationalize Collection Tech for Better Results | Ep. 261
Are you working on operationalizing collection technology or planning a system conversion? In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist chan
How Solo Transformed collector–consumer engagement workflows | Ep. 260
How is the evolution of the Solo platform changing how collectors resolve accounts?In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem.George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creatin
ACA State Guide Compliance Explained ft. Sara Disher Ratliff | Ep. 259
Struggling to keep up with ACA State Guide compliance?In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial Services, who manages thousands of disputes a year, multistate licensing, bonds, litigation prep, audits, and every regulatory update that hits the industry.Sara breaks down how ACA’s State Guide transformed their process, from giant paper b
The Secret to Scalable Leadership and Employee Engagement in Collections | Ep. 258
How do you manage culture at scale without losing what makes your team special?In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO of Financial Recovery Services (FRS), about the real-world process of scaling organizational values and keeping culture alive across multiple locations.From formalizing mission and values to empowering leaders with trust and autonomy, Brian shares h
ACA Tools Every Compliance Leader Should Be Using | Ep. 257
How can collection agencies stay current on compliance changes without breaking their workflow or budget?In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance plat
Leadership Lessons from Jeremiah Wheeler's book: The Unlikely Executive | Ep. 256
In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry.Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from struggl
How Ethical Artificial Intelligence Is Changing Collections Forever | Ep. 255
Can ethical artificial intelligence make collections more compliant and more human?In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management.Drawing from his book’s themes on AI, consciou
How Debt Collection Agencies Benefit From ACA Visionaries Conference | Ep. 254
How can collaboration and professional networking reshape the future of collections?In this episode, host Katalina Dawson sits down with Alison Atkinson and Amelia Anderson from Williams & Fudge, Inc. to talk about how the ACA Visionaries Conference is redefining connection and leadership across the receivables industry.From AI in collections to technology adoption and authentic collaboration,
How AI and Data Are Transforming Valuations in Receivables Management | Ep. 253
What’s fueling the M&A boom in the collections industry?In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate Advisory Solutions, to unpack how mergers and acquisitions in collections are shaping the next wave of growth.From AI’s impact on valuation to investor momentum in debt buying, healthcare collections, and student loan recovery, Adam and M
Turning Compliance into a Competitive Advantage with AI | Ep. 252
What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara Woggerman, Owner & President of ARM Compliance Business Solutions, to unpack how agencies and debt buyers can embrace AI-driven compliance automation without losing the human touch that defines effective collections.Sara shares her practi
Why Compliance Still Drives Digital Collections Success | Receivables Podcast | Ep. 251
How does a digital collections strategy evolve when compliance leads the way? In this episode, Adam Parks sits down with John McNamara, Chief Growth Officer at Avtal and former CFPB executive, to unpack how the receivables industry can embrace collections tech and AI without sacrificing regulatory trust. From omnichannel consumer outreach to balancing compliance and innovation, this conversation
Unlocking Actionable Intelligence in Receivables with RNN Group’s Dane Mauldin | Ep. 250
How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks with Dane Mauldin, President of RNN Group, Inc., about how data transformation in collections is driving faster recovery cycles, better portfolio monitoring, and innovation in post-judgment recovery. Learn how to connect operational efficiency with smar
Why Artificial Intelligence in Debt Collection Is No Longer Optional | Ep. 249
Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six practical AI use cases for collections that go far beyond the hype. From predictive analytics in receivables to digital self-service collections and the evolving role of voice AI in collections, they cover what’s working today, what still needs t
From Compliance to Coding: How ACA Fall Forum 2025 Advances Receivables Innovation | Ep. 248
ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other. ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring
Should Medical Debt Be Removed from Credit Reports? Expert Insights | Ep. 247
Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the
Why Accurate Credit Reporting Is Essential for Lending Confidence | Ep. 246
Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence
Blockchain, Bots, and Digital Payments | The Future of Receivables Management | Ep. 245
Can AI really transform the future of debt collection? In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and
Debt Selling 101 for Creditors | How to Prepare Portfolios for Sale | Ep. 244
Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters i
Future of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243
Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency ne
Building Defensible Compliance with Expert Witness Insights | Mark Cavin | Ep. 242
What does it take to stand in court as an expert witness on debt collection topics? In this episode, Adam Park sits down with Mark Cavin of Collection Intelligence, who has nearly five decades of experience shaping compliance and litigation outcomes in receivables. Together, they break down how expert witnesses simplify complex compliance issues for judges and juries, why litigation strategy in re
Why Leadership Transition Is Critical for Law Firm Longevity | Ep.241
Why do so many firms struggle with law firm leadership transition strategies? In this episode, I sit down with Brad Council of Slovin & Council, Co. to talk about what it really takes to move from attorney to leader, while mentoring the next generation of attorneys along the way. We cover the challenge of balancing law practice and business strategy, the importance of building people instead o
Leveraging Diversification for Economies of Scope in Debt Collections | Ep. 240
Looking for a proven diversification strategy for your collection agency? In this episode, Adam Parks sits down with Larry Costa of Capital Management Services to unpack how agencies can move beyond third-party collections into first-party services, seasonal call center work, and digital-driven growth. The conversation covers practical ways to create stable recurring revenue in receivables, optimi
Debt Collection Law Firms | Maximizing Value at NCBA Connect 2025 | Ep. 239
Vendor partnerships, law firm efficiency, and secured asset recovery—are you ready for the NCBA Connect Conference 2025? In this episode, I sit down with Tom Canary, incoming president of the National Creditors Bar Association (NCBA), to unpack strategies for secured asset recovery, networking with national credit grantors, and operational best practices every multi-state collections law firm shou
Credit Issuer Compliance Tools You Should Be Using in 2025 | Ep.238
What’s holding back your oversight strategy—bad tools or unstructured data?In this episode, I’m joined by David Pauken, CEO of Convoke, to unpack how structured data for collections is transforming compliance workflows for credit issuers. We talk about cloud-based media sharing, scalable recovery operations, and why your next audit might depend on your tech stack.If you want to modernize your appr
How Women in Consumer Finance Is Redefining Industry Networking | Ep. 237
How does inclusive networking actually work in collections? In this episode, Katalina Dawson sat down with Stephanie Eidelman and Lisa Rozzelle of Women in Consumer Finance to talk about how structured and detailed organization of networking events is driving career growth for women in the consumer finance industry. From allyship to team dynamics and first-timer support, these events are reshaping
Participate in the 2025 TransUnion Debt Collection Industry Report | Ep. 236
What’s really driving the shift in debt recovery strategy for 2025? In this episode, Adam Parks sits down with Manny Plasencia from TransUnion to talk about the results from 2024, encourage people to participate in the 2025 TransUnion Industry survey, and why it’s a game-changer for the collections space. They talk about the surge in AI use, smarter compliance strategies, and how consumer financia
How to Select the Right AI Vendor for Receivables Management | Ep. 235
How do you choose the right AI vendor for your collections strategy—without getting burned? In this episode, I sit down with Scott Hamilton of ARM Tech Advisors to unpack the real-world strategies behind evaluating virtual agents for collections. From RFP blind spots to vendor security pitfalls, we talked about what’s driving the debt collection technology roadmap—and what to avoid. If you’re scal
Improving Legal Collections With Smarter Data Utilization | Ep. 234
Ever wonder how top firms actually use data to improve collections? In this episode, I talk with Chuck Pona from Weltman Weinberg & Reis about real-world law firm data utilization strategies that drive better results. We dig into staffing solutions, vendor champion challenger testing, and why knowing your data beats guesswork every time. Tune in to rethink your approach and gain practical insi
Digital Collections Transformation with Gordon Beck | Valor Intelligent Processing | Ep. 233
Is digital collections transformation changing your agency’s future? Gordon Beck from Valor Intelligent Processing shares how frictionless payment solutions, AI agents, and customer retention strategies are reshaping debt collection success. Learn practical digital-first tactics to reduce costs, build trust, and recover more today.Listen now and subscribe for more at ReceivablesPodcast.com. Podcas
Optimizing the Debt Recovery Funnel: E-Commerce Lessons that Debt Buyers Can Learn from Amazon | Ep. 232
In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Services, for a deep dive into digital debt collection strategies that align with today’s consumer expectations. From brand awareness to the final payment click, Kristyn explores how debt buyers and collectors can transform their approach by learning fr
RMAI Executive Summit 2025 | Mike Becker on Compliance, Networking & Strategy | Ep. 231
Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Association International (RMAI). Together, they explore why the RMAI Executive Summit 2025 is the premier event for debt buyers, collection leaders, and compliance professionals.In this insightful conversation, Mike unpacks the summit’s educational tracks
Why the ACA International Conference Is a Must-Attend for ARM Professionals | Ep. 230
This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shaped. Join host Adam Parks as he speaks with Tim Haag and Jennifer Whipple, President and President-Elect of ACA International, about what makes this event critical for professionals in debt collection. They discuss the value of networking in ARM, leadershi
The Smart Creditor’s Guide to Choosing the Right Collection Agency | Connect1 | Ep. 229
Struggling with debt collection agency placement? You’re not alone. In this episode of the Receivables Podcast, industry leader Bob Picone from Connect1 joins Adam Parks to break down the key considerations for how to choose a collection agency. Learn what it means to vet vendors properly, manage risk proactively, and strategically segment portfolios for higher liquidation rates.Whether you'r
How to Build a Future-Proof Compliance Management System | Ep. 228
In this episode of Receivables Podcast, we speak with Irene Hoheusle, President of ARM Compliance Business Solutions, about what it really takes to build a future-proof compliance management system for your collection agency. With regulatory oversight increasing and consumer protections evolving, debt collection compliance is more important than ever.Irene offers expert insights on how to minimize
Court Costs vs. Collection Rates | Mastering the Economics of Litigation in Debt Buying | Ep. 227
Court costs vs. collection rates—what’s the real ROI of litigating delinquent accounts? In this episode of Receivables Podcast, host Adam Parks sits down with Neil Mastellone of Velo Law to explore litigation cost modeling in debt buying.This expert conversation unpacks how debt buyers and law firms can build stronger partnerships, fund lawsuits strategically, and make smarter legal decisions thro
AI Contract Analysis in Debt Collection | How Legal Teams Can Eliminate Bottlenecks | Ep. 226
AI contract analysis in collections is no longer optional—it's essential. In this episode of Receivables Podcast, host Adam Parks speaks with Eric Nevels, Senior Director of Operational Support, about how in-house legal teams and compliance professionals are leveraging artificial intelligence to streamline contract workflows, manage risk, and improve accuracy.You’ll hear how exception reporti
Overcoming the Yelp Effect | Building Digital Trust in Debt Collection | Ep. 225
Online reviews can make or break a collection agency’s reputation. In this episode of Receivables Podcast, Adam Parks interviews Chris Murphy from DebtLink to explore how debt collection companies can start building digital trust in debt collection using innovative tools and strategies.Chris shares the inside story of the "Yelp Effect"—the damage caused by negative B2C reviews on B2B buy
How to Prepare for ACA Washington Insights 2025 as a Debt Collection Professional | Ep. 224
Go behind the scenes of ACA International’s Washington Insights 2025 in this powerful episode of Receivables Podcast. Join Tim Haag and Jennifer Whipple as they break down how to prepare for ACA Washington Insights 2025 as a debt collection professional and explain what debt collectors can expect at this unique event in Washington, DC. Learn how to build strong relationships with lawmakers, craft
From Data to Dollars: How to Operationalize AI in Debt Collection | Ep. 223
Discover how to operationalize AI in collections with expert insights from Shantanu Gangal, CEO of Prodigal. In this episode, we explore how virtual agents improve collections ROI, the role of generative AI voice solutions in modern debt recovery, and strategies to stay compliant while boosting efficiency. Perfect for debt collection companies ready to embrace AI-driven transformation. Subscribe a
Think Buying Licenses Is Easy? The Reality of Debt Collection Acquisitions | Cornerstone Licensing | Ep. 222
Think buying a company gives you automatic debt collection licenses?🚨Think again. In this episode of the Receivables Podcast, host Adam Parks sits down with Christy Barger and Joel Blackburn from Cornerstone Licensing to break down why buying a company for licenses isn’t a shortcut in debt collection.Learn actionable debt buyer licensing strategies and uncover how debt collection entity conversion
Building AI Confidence in Debt Collections | Mike Walsh, EXL | Ep. 221
What every executive needs to know before investing in AI for collections. In this expert-led episode, Mike Walsh of EXL breaks down the biggest AI pitfalls in debt collection and reveals actionable strategies to build trust in the tools driving next-gen recovery. Learn how to separate marketing hype from genuine innovation, evaluate vendor transparency, and deploy smart agent assist tools effecti
The Hidden ROI of Women’s Leadership Events in Financial Services | Ep. 220
Join Adam Parks on the Receivables Podcast for an inspiring conversation with Stephanie Eidelman, founder of Women in Consumer Finance. Learn how this unique leadership event has helped one in four attendees get promoted, one in five close new business, and over half take on leadership roles outside their comfort zone. Discover proven strategies for how to retain top talent in collections while ge
Are Your Emails Getting Through? | Data Hygiene in Digital Collections | IDI | Ep. 219
Join host Adam Parks on the Receivables Podcast as he welcomes Justin Kalman and Evan Roth from IDI Data for a deep dive into how data hygiene in digital collections can make or break your outreach performance.In this episode, you’ll learn:• How to prioritize and validate consumer email addresses• Best practices for protecting your domain reputation• How clean data drives compliance and engagement
Accountability in Action | Jeremiah Wheeler on Debt Collection Leadership | Ep. 218
Join Adam Parks on the Receivables Podcast for a powerful conversation with Jeremiah Wheeler, executive at DRN Data and leadership expert in the recovery industry. Discover how accountability in debt collection leadership fuels team growth, prevents burnout, and drives results. Learn why trust and empowerment are vital for modern collections firms.📌Visit: ReceivablesPodcast.com🔗Connect: Jeremiah W
Optimizing Debt Collection Through Analytics | NCA Insights | Ep. 217
Join Adam Parks as he explores Optimizing Debt Collection Through Analytics with Jack Mahoney, Director of Analytics at National Credit Adjusters. Jack shares valuable insights from over three decades of industry experience, detailing how predictive modeling, real-time analytics, and data-driven collection strategies can significantly enhance performance, compliance, and profitability for fintech
Teaching Financial Responsibility | How Debt Collectors Can Drive Positive Change | Ep. 216
Join Adam Parks on the Receivables Podcast for an insightful conversation with Courtney Reynaud, President of Creditors Bureau. Discover how the CAC Scholarship Program is empowering students with financial education, helping young adults prevent debt and make informed credit decisions before entering college.💡 In this episode, you’ll learn: ✔ The most common financial mistakes young adults make –
Cybersecurity & Risk Forum | Why Every Debt Collection Professional Must Attend | Ep. 215
🔐Cyber threats are evolving—how prepared is your collection agency? In this critical episode of Receivables Podcast, Tim Collins & Jennifer Whipple uncover the latest cybersecurity risks, how AI is driving fraud in collections, and why social engineering attacks are the biggest threat to agencies today.🚨Key takeaways:✔️How AI-powered fraud & phishing attacks are targeting collection firms✔
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