Home Podcasts The RaaP: Resourcive as a Podcast
The RaaP: Resourcive as a Podcast

The RaaP: Resourcive as a Podcast

Resourcive 77 Episodes Aug 17, 2026

The RaaP, presented by Resourcive, is a podcast that explores the latest technology trends, market insights, and value-creation opportunities in the mid-market and enterprise. Hosted by Kyle Hall, Kyle Gotzman, and Nick Creasey, the show features guests including business leaders, industry thought leaders, and executives. Topics covered include UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, and SaaS Licensing. Resourcive is a Technology Value Creation Partner advising clients on IT service procurement.

Episodes

Episode #80: Resourcive CX Practice w/Dave Capece
Episode #80: Resourcive CX Practice w/Dave Capece Aug 17, 2026 00:29:20 Kyle Hall is joined by Dave Capece, CX Practice Lead at Resourcive, for the first practice lead episode of The RaaP.Dave spent the first 15 years of his career as a voice engineer serving telephone companies, then moved to the enterprise side in 2015. He brings that engineering foundation to contact center engagements every day, and it shapes how he diagnoses problems.The conversation covers what
Episode #78: AI Security and the New Rules of Access
Episode #78: AI Security and the New Rules of Access Jun 23, 2026 00:23:41 Most organizations are adopting AI tools without fully reckoning with what that adoption means for security. In this episode, Kyle Hall sits down with Kyle Gotzman to break down why traditional security models, including role-based access controls and standard detection methods, weren't designed for a world where AI agents can act on behalf of users at machine speed.They cover the concept of bound
Episode #77: The MSP Decision - Cost, Risk, and Strategic Fit
Episode #77: The MSP Decision - Cost, Risk, and Strategic Fit Jun 9, 2026 00:25:57 Managed service providers are often viewed as a way to reduce IT costs, increase coverage, and simplify operations. But the reality is more nuanced.In this episode of The RaaP, Kyle Hall and Kyle Gotzman discuss why MSP selection is becoming a more common priority for mid market, enterprise, and private equity backed companies. They break down what MSPs actually provide, where companies misunderst
Episode #76: Impact Assessment - What Every CIO and CFO Should Be Asking
Episode #76: Impact Assessment - What Every CIO and CFO Should Be Asking Apr 14, 2026 00:24:28 Most organizations don’t have a shortage of ideas.They have a prioritization problem.In a world of infinite options, there are finite resources. Figuring out how to allocate those resources for maximum impact is where most teams get stuck.Over time, IT environments drift.Priorities shift. Vendors stay longer than they should.What once made sense no longer lines up with where the business is going.
Episode #75: Build vs Buy vs Rent - A Framework for Smarter Technology Decisions
Episode #75: Build vs Buy vs Rent - A Framework for Smarter Technology Decisions Mar 9, 2026 00:39:21 In this episode of #TheRaaP, Kyle Hall and Kyle Gotzman break down the full build buy rent framework and why skipping this step leads to wasted spend, missed differentiation, and frustration across the business.They walk through:Why build vs buy is an incomplete analysisHow to think about differentiation, durability, and time horizonThe real costs and risks of building softwareWhen acquiring a pro
Episode #74 - The Fundamentals of Effective Negotiation
Episode #74 - The Fundamentals of Effective Negotiation Feb 12, 2026 00:24:13 In this episode of The RaaP, Kyle Hall and Kyle Gotzman strip negotiation back to fundamentals. No games. No manipulation. Just practical rules that consistently produce better outcomes.They cover:• How to recognize when you’re already in a negotiation• Why most bad negotiation is actually bad preparation• How to separate must haves from nice to haves• Why understanding the other side makes you st
Episode #73: Bias for Action - The Difference Between Ideas and Results
Episode #73: Bias for Action - The Difference Between Ideas and Results Jan 20, 2026 00:17:57 Most organizations don’t fail because of bad ideas. They fail because execution never truly begins.In this episode of The RaaP, Kyle Hall and Kyle Gotzman unpack why so many plans stall after the PowerPoint and what actually drives outcomes once the planning phase ends.The conversation focuses on three execution fundamentals that apply at every level of an organization:Building the right team for
Episode #72: How to Navigate Vendor Promises with Clarity
Episode #72: How to Navigate Vendor Promises with Clarity Dec 15, 2025 00:27:20 In this episode of The RaaP, Kyle and Kyle break down the most common—and most costly—pitfalls organizations encounter during the IT sourcing and vendor selection process. From the ubiquitous “Yes, we can” trap, to hidden-fee mazes, to sales-to-delivery handoff failures, to misleading baseline quotes, to the ticking clock of renewal time bombs, the team walks through how these issues show up in re
Episode #71: Veterans Day Reflection - Lessons that Still Drive Business
Episode #71: Veterans Day Reflection - Lessons that Still Drive Business Nov 13, 2025 00:10:20 In this special episode of #TheRaaP, Kyle Hall and Kyle Gotzman take a step back from their usual topics to reflect on Veterans Day, and what military service continues to mean in business and leadership today.From the shared trust between veterans to the Marine Corps’ timeless culture and rituals, they explore how strong foundations and shared values enable agility and evolution — both in the mil
Episode #70: The AI Divide - Foundations Before Innovation
Episode #70: The AI Divide - Foundations Before Innovation Oct 21, 2025 00:15:29 MIT recently reported that 95% of GenAI projects are failing, but not because of the technology itself.In this episode, Kyle Hall and Kyle Gotzman dig into why so many organizations can’t get their AI pilots out of the lab. The answer isn’t innovation, it’s foundation. From data quality and process discipline to governance and patience, they explore how companies that mastered the basics years ago
Episode #69: The Venn Diagram of IT Spend: Security, Architecture, Cost
Episode #69: The Venn Diagram of IT Spend: Security, Architecture, Cost Sep 30, 2025 00:18:45 In this episode of #TheRaaP, Kyle Hall and Kyle Gotzman dive into one of the most critical exercises for IT and finance leaders during budget season: assessing external IT services spend.They break down the foundational steps every organization should take, starting with building a baseline inventory of spend, normalizing vendor data, and questioning long-held assumptions. From there, they explore
Episode #68: Managing Telecom Sprawl in Multi-Location Enterprises
Episode #68: Managing Telecom Sprawl in Multi-Location Enterprises Aug 28, 2025 00:19:41 In this episode, Kyle Hall and Kyle Gotzman unpack one of the most persistent problems in IT infrastructure: telecom and network sprawl.They discuss how multi-location companies, especially those with 20 to 100 sites, struggle with legacy circuits, inconsistent inventory, and underutilized UCaaS platforms. Even in a cloud-first world, physical infrastructure challenges persist. From POTS lines and

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