The RaaP: Resourcive as a Podcast
The RaaP, presented by Resourcive, is a podcast that explores the latest technology trends, market insights, and value-creation opportunities in the mid-market and enterprise. Hosted by Kyle Hall, Kyle Gotzman, and Nick Creasey, the show features guests including business leaders, industry thought leaders, and executives. Topics covered include UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, and SaaS Licensing. Resourcive is a Technology Value Creation Partner advising clients on IT service procurement.
Episodes
Episode #80: What Lumen's Voice Exit Means for IT and Finance Leaders
Lumen just confirmed it's ending sales of enterprise voice services, but what that actually means depends on what you're using and who's billing you for it. Kyle Hall sits down again with Dave Capece, Resourcive's CX Practice Lead and a former Level 3 network engineer, to break down what's confirmed, what's still unclear, and exactly what to check before your next contract renewal.
Episode #79: Resourcive CX Practice w/Dave Capece
Kyle Hall is joined by Dave Capece, CX Practice Lead at Resourcive, for the first practice lead episode of The RaaP.
Dave spent the first 15 years of his career as a voice engineer serving telephone companies, then moved to the enterprise side in 2015. He brings that engineering foundation to contact center engagements every day, and it shapes how he diagnoses problems.
The conversation covers wha
Episode #78: AI Security and the New Rules of Access
Most organizations are adopting AI tools without fully reckoning with what that adoption means for security. In this episode, Kyle Hall sits down with Kyle Gotzman to break down why traditional security models, including role-based access controls and standard detection methods, weren't designed for a world where AI agents can act on behalf of users at machine speed.
They cover the concept of boun
Episode #77: The MSP Decision - Cost, Risk, and Strategic Fit
Managed service providers are often viewed as a way to reduce IT costs, increase coverage, and simplify operations.
But the reality is more nuanced.
In this episode of The RaaP, Kyle Hall and Kyle Gotzman discuss why MSP selection is becoming a more common priority for mid market, enterprise, and private equity backed companies. They break down what MSPs actually provide, where companies misunder
Episode #76: Impact Assessment - What Every CIO and CFO Should Be Asking
Most organizations don’t have a shortage of ideas.
They have a prioritization problem.
In a world of infinite options, there are finite resources.
Figuring out how to allocate those resources for maximum impact is where most teams get stuck.
Over time, IT environments drift.
Priorities shift. Vendors stay longer than they should.
What once made sense no longer lines up with where the business is
Episode #75: Build vs Buy vs Rent - A Framework for Smarter Technology Decisions
In this episode of #TheRaaP, Kyle Hall and Kyle Gotzman break down the full build buy rent framework and why skipping this step leads to wasted spend, missed differentiation, and frustration across the business.
They walk through:
Why build vs buy is an incomplete analysis
How to think about differentiation, durability, and time horizon
The real costs and risks of building software
When acqui
Episode #74 - The Fundamentals of Effective Negotiation
In this episode of The RaaP, Kyle Hall and Kyle Gotzman strip negotiation back to fundamentals. No games. No manipulation. Just practical rules that consistently produce better outcomes.
They cover:
• How to recognize when you’re already in a negotiation• Why most bad negotiation is actually bad preparation• How to separate must haves from nice to haves• Why understanding the other side makes you
Episode #73: Bias for Action - The Difference Between Ideas and Results
Most organizations don’t fail because of bad ideas. They fail because execution never truly begins.
In this episode of The RaaP, Kyle Hall and Kyle Gotzman unpack why so many plans stall after the PowerPoint and what actually drives outcomes once the planning phase ends.
The conversation focuses on three execution fundamentals that apply at every level of an organization:
Building the right team
Episode #72: How to Navigate Vendor Promises with Clarity
In this episode of The RaaP, Kyle and Kyle break down the most common—and most costly—pitfalls organizations encounter during the IT sourcing and vendor selection process.
From the ubiquitous “Yes, we can” trap, to hidden-fee mazes, to sales-to-delivery handoff failures, to misleading baseline quotes, to the ticking clock of renewal time bombs, the team walks through how these issues show up in r
Episode #71: Veterans Day Reflection - Lessons that Still Drive Business
In this special episode of #TheRaaP, Kyle Hall and Kyle Gotzman take a step back from their usual topics to reflect on Veterans Day, and what military service continues to mean in business and leadership today.
From the shared trust between veterans to the Marine Corps’ timeless culture and rituals, they explore how strong foundations and shared values enable agility and evolution — both in the mi
Episode #70: The AI Divide - Foundations Before Innovation
MIT recently reported that 95% of GenAI projects are failing, but not because of the technology itself.
In this episode, Kyle Hall and Kyle Gotzman dig into why so many organizations can’t get their AI pilots out of the lab.
The answer isn’t innovation, it’s foundation. From data quality and process discipline to governance and patience, they explore how companies that mastered the basics years a
Episode #69: The Venn Diagram of IT Spend: Security, Architecture, Cost
In this episode of #TheRaaP, Kyle Hall and Kyle Gotzman dive into one of the most critical exercises for IT and finance leaders during budget season: assessing external IT services spend.
They break down the foundational steps every organization should take, starting with building a baseline inventory of spend, normalizing vendor data, and questioning long-held assumptions.
From there, they explo
Episode #68: Managing Telecom Sprawl in Multi-Location Enterprises
In this episode, Kyle Hall and Kyle Gotzman unpack one of the most persistent problems in IT infrastructure: telecom and network sprawl.
They discuss how multi-location companies, especially those with 20 to 100 sites, struggle with legacy circuits, inconsistent inventory, and underutilized UCaaS platforms.
Even in a cloud-first world, physical infrastructure challenges persist.
From POTS lines
Episode #67: You Don't Know Where You Stand Until You Compete w/Gavin Mlinar
What does it take to save over $1 billion in procurement? Gavin Mlinar joins The RaaP to share how competition, endurance, and strategy have shaped his approach to sourcing and negotiation.
From early lessons at Unisys to leading category transformations as a CPO, Gavin unpacks his philosophy: “You don’t know where you stand until you compete.”
We dive into:
Competitive bidding vs. industry ben
Episode #66: Master the Basics or Miss the ROI on AI
In this episode, Kyle Hall and Kyle Gotzman discuss the current state of AI adoption in mid-market and enterprise companies. While a majority of organizations report implementing AI, only a small percentage are realizing meaningful results. The conversation explores why that gap exists and what companies can do to close it.
Topics include:
Why AI isn’t delivering results for many companies
The
Episode #65: Cybersecurity in Mid-Market Manufacturing
In this episode of The RaaP, we’re joined by Adrian Tilston, Resourcive’s Cyber Practice Lead, for a deep dive on why mid-market manufacturers—especially those growing through M&A—face serious cybersecurity gaps. From chaotic IT environments to rising supply chain demands, we explore why cyber complexity is actually a business problem that impacts EBITDA, scalability, and customer contracts.
W
Episode #64: Everything is Code - AI, Cloud & The Future of Development
In this episode, the Kyle's discuss recent trends in software development, cloud technology, and the role of AI in software engineering. They explore the paradox of increasing innovation in development tools while job postings for developers in the U.S. are declining. The conversation touches on Cloudflare’s new product, AWS Amplify Gen 2, and how "everything as code" is transforming i
Episode #63: AWS savings & Contact Center AI Trends for 2025
In this episode of The RaaP (Resourcive as a Podcast), we explore two critical technology challenges for today’s businesses: optimizing cloud costs and harnessing AI in contact centers.
Kyle Hall and Kyle Gotzman discuss how focusing on how you build—not just how you buy—can unlock up to 80% in AWS savings. From rethinking database structures to eliminating unnecessary infrastructure, this convers
Episode #62: Unlocking the Power of a Technology Value Creation Partner
In this episode, we dive deep into the concept of a Technology Value Creation Partner and explore why this approach is critical for mid-market and enterprise businesses.
Tune in to learn:
What makes a Technology Value Creation Partner different from traditional vendors.
How to align technology investments with your overall business strategy.
The importance of persistent engagement and proac
Episode #61: Network is Back! Solving Modern Network Challenges
In this episode of The RaaP, Kyle Hall and Kyle Gotzman dive into the resurgence of network infrastructure and the evolving needs of multi-location businesses.
They explore key trends like SD-WAN, SASE, and network topology changes, discussing the complexities of managing multiple vendors, faster implementation, and circuit aggregation.
They also tackle the pros and cons of outsourcing vs. ins
Episode #60: Resourcive Has Been Acquired!
The Kyle's give a breakdown of the acquisition by ScanSource announced last week.
Episode #59: Understanding Technical Debt
In today's episode of "The RaaP," hosts Kyle Gotzman and Kyle Hall dive into the intricate topic of technical debt. They begin with some lighthearted banter before transitioning to a detailed discussion on what technical debt entails, its implications, and how organizations can manage it effectively.
1. Defining Technical Debt:
- Technical debt refers to the concept where decisions m
Episode #58: The IT Operating Model & Measuring the ROI of AI
In this episode, the Kyle's discuss the challenges and strategies related to IT operating models for mid-sized companies, particularly those owned by private equity firms.
They highlight the importance of scalability, resilience, and risk mitigation in these companies, which often have lean IT teams and face pressure to mature their infrastructure.
They mention the significance of aligning
Episode #57: Carveout Projects, Edge Computing & VDI, and a mailbag!
In this episode, the Kyle's discuss the recent rise in carveout projects before Kyle teaches Kyle about edge computing and VDI.
Then the guys give some advice to a user looking for guidance around a global SD-WAN deployment.
Episode #56: High Impact (non) vCISO Security Engagements & The Champion Challenger Model
In this episode, the Kyle's discuss a recent Cybersecurity engagement where Adrian, our Cyber Practice Lead, is on site at publicly traded company.
Then the KH teaches KG about the Champion Challenger Model as a vendor management strategy.
Episode #55: The Change in Importance of IT & The Case for (and against) Repatriation
Coming off a trip to New York to attend and speak at a leading PE firms CIO Summit, they Kyles discuss the conversation Resourcive led around the tech operating model.
Then the KG teaches KH about repatriation and the where the cloud fits in the marketplace for infrastructure and compute needs.
Episode #54: The Evolution of Procurement w/ Michael Cadieux, Chief Procurement Officer and Founder of Procurement Foundry
In this episode of The RaaP, Nick and Kyle are joined by Michael Cadieux, one of the industry's leading procurement professionals. Michael shares his thoughts on a wide range of topics:
Creating Procurement Foundry, the leading peer-to-peer procurement professional network
The Evolution of Procurement
Current Challenges for Technology Procurement Leaders
How Procurement Leaders ar
Episode #53: Unlocking the Secrets of Successful Digital Transformation w/ Walt Carter
In this episode, Nick and Kyle are joined by Walt Carter, Chief Digital Officer, CIO, COO, author, and keynote speaker. With a wealth of knowledge and experience spanning over 40 years, Walt shared invaluable insights and strategies for making digital transformation a resounding success.
Key Takeaways:
Digital transformation is not just about technology; it's all about people.
The importanc
Episode #52: Strategies for Successful M&A Integrations w/Jack Ryan, Infrastructure Director at Diverzify
In this episode, Nick and Kyle chat with Jack Ryan, Infrastructure Director at Diverzify. Amidst an aggressive M&A growth plan, Jack shares his key priorities when integrating new acquisitions.
Jack discusses due diligence insights, technology's impact on integration, and the delicate art of balancing vision with execution.
Gain valuable strategies for transparent communication, realistic
Episode #51: Primary Considerations in Healthcare Right Now for IT w/ Chad Wray, VP of IT at Paragon Health
In this episode, Nick and Kyle sit down with Chad Wray, VP of IT at Paragon Health. Chris breaks down his Top 3 areas of focus right now: Intake of referrals, data, and connectivity & costs.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSP
Episode #50: Tammy Knies, Head of Vendor Management and Procurement at Live Oak Bank
In this episode, Nick and Kyle are joined by Tammy Knies, Head of Vendor Management and Procurement at Live Oak Bank. They discuss the fundamentals of building a mature procurement practice, nuances in IT/technology procurement, and the opportunity that exists in creating value for the enterprise in these areas.
Resourcive is the leading consulting agency advising middle-market and enterprise cli
Episode #49: Brian Greenberg - Fortium Partner, CIO/CTO
In this episode, Nick and Adrian are joined by Brian Greenberg of Fortium Partners. They discuss the ins and outs of fractional technology leadership, how Brian prioritizes when starting a new engagement, and what the most common challenges are he's seeing at companies today both operationally and in the realm of security.
Resourcive is the leading consulting agency advising middle-market and
Episode #48: SECURITY TAKEOVER - Ben Corll, CISO Americas at Zscaler
Adrian Tilston does a Security Takeover of The RaaP and is joined by Ben Corll, CISO Americas at Zscaler. Their discussion focuses on how security leaders should think about presenting security information to a board of directors, building credibility as a leader, and overall a little about risk and how you present it.
Resourcive is the leading consulting agency advising middle-market and enterpr
Episode #47: CIO Series - Sarah Richardson of Tivity Health
In this episode, Nick and Kyle are joined by Sarah Richardson, Chief Digital & Information Officer at Tivity Health. It's a great conversation focused on leadership in the context of technology and transformation.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WA
Episode #46: Analyst Series - muji of HHHYPERGROWTH
In this episode, Nick and Kyle are joined by muji, the investment research blogger covering the technologies powering today's hypergrowth stories including many of the companies Resourcive partners with to deliver cutting edge technology to its clients.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UC
Episode #45: Internal Series - Tom Gesky, CEO & Chairman of Resourcive
In this episode, Nick and Kyle are joined by Tom Gesky, CEO and Chairman of Resourcive. The guys take a trip down memory lane and discuss some of the seminal moments in Resourcive's history and how they've shaped who Resourcive is today as the leading strategic IT sourcing consultancies.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procure
Episode #44: SME Series - Spend Reduction
In this episode, Nick and Kyle discuss the ground swell of attention and focus on near-term expense reduction initiatives in response to growing market uncertainty, inflationary pressures, and renewed focus on budgets. 
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking
Episode #43: Security Series - James Morrison, National Security Specialist at Intelisys
In this episode the guys welcome James Morrison and talk about all things #cyber. (6:02) Shifting from reactive to proactive; compliance and insurance will force change, (10:24) Targeting specific business for targets of opportunity, (11:57) Changes in the IT buyer w/cybersecurity, (14:26) Pay for performance security. Compliance as a Service. Capex vs. Opex, (18:43) SASE, (26:29) Nick & Kyle
Episode #42: Security Series - Stephen Semmelroth, Senior Director of Security at AVANT
In this episode the guys welcome Stephen Semmelroth and talk about all things #cyber. (3:30) Setting the vision for the security community, (7:10) DoD moving to Zero Trust, (10:12) How security is having positive bottom-line impact, (13:00) The people component of security, (16:38) SOF Truths, (18:23) The essentials for improving your security posture now, (26:29) Nick & Kyle recap.
Resourcive
Episode #41: Cloud Series - Jeff DeVerter, CTO of Product & Services at Rackspace
In this episode, the guys discuss how the cloud is re-inventing business' relationship with IT, how it is changing the role of IT within organizations, and ultimately how it is delivering meaningful business outcomes to companies large and small.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CC
Episode #40: Partner Series - Mike Welsh, Chief Value Officer at Net(net)
In this episode, the guys discuss the new Resourcive x Net(net) partnership, where Net(net) fits into the market, and how their addressing significant buckets of IT spend for their clients and private equity partners.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WA
Security Series: Eldon Sprickerhoff, Founder & Chief Innovation Officer and Tia Hopkins, Field CTO & Chief Cyber Risk Strategist at eSentire
This episode is a recording of our recent webinar Kyle hosted with eSentire. They talk trends and current state of cybersecurity, how companies should be thinking about protecting themselves, and budget rationalization for security spend.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Clo
SME Series - Service Delivery w/Kyle Gotzman, Director of Client Services at Resourcive
In this episode, we discuss the thorny topic of technology service delivery and implementation. Kyle and Nick are joined by Kyle Gotzman, Director of Client Services at Resourcive to share the good, the bad, and the ugly; but also where Resourcive is able to alleviate pain points and create value for clients with the expertise and experience that goes along with hundreds of engagements.
Resourcive
Partner Series: Burke Autrey, CEO of Fortium Partners
In this episode, the guys discuss with Burke the importance of experienced technology leaders in the execution of strategic business goals and how Fortium's model of Technology Leadership as a Service is filling a void in today's executive labor market.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UC
Security Series: John Zemonek, CEO & Founder of Aligned Technology Group
In this episode, the guys welcome John Zemonek to discuss a programmatic approach to security and the budget rationalization model to make sense of your investment.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
SME Series: Michael Arnold, Resourcive
In this episode, Michael and Kyle discuss the #wireless & #mobility market, the current state of #5G, and how these developments are impacting clients in their current engagements. 
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSS
Partner Series: John Bisack, Founder - Performance Improvement Partners
This episode the guys speak with John Bisack, Founder of a leading IT consultancy, Performance Improvement Partners, about the evolution of consulting in the private equity space - specifically around IT diligence and value creation.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, N
Max Silber - VP of Mobility & IoT at MetTel
This episode the guys are talking about POTS!
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
Analyst Series: James Anderson of Channel Futures
James Anderson is the News Editor at Channel Futures covering all things channel and technology. The guys discuss the current state of the channel, new developments, and what to look out for in 2022.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE,
Analyst Series: Jay McBain, Principal Analyst at Forrester
This episode explores the macro trends and shifts in #B2B buying, and looks out over the coming decade in how technology will be sourced and utilized by the customer.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
Infrastructure Series: Kevin Goodman, SVP of INAP
This episode of our infrastructure series highlights INAP's secure hybrid infrastructure solution offering, bolstered by a high performance satisfaction guarantee and spend portability program that de-risks your infrastructure investment and spend.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS,
Security Series: Log4j Vulnerability with Ryan Westman and Rob McLeod of eSentire
This episode was recorded last Thursday in response to the Log4j vulnerability. A great overview and deep dive into what this vulnerability means, particularly for enterprise decision makers and private equity partners.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-
CIO Series: Matt Klyman, CTO of Alamo Drafthouse Cinema
Matt Klyman is the CTO of Alamo Drafthouse Cinema, and held previous role as CIO of Marshall Retail Group. This episode is all about leveraging technology to enhance the user experience, particularly in this post-COVID business environment.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, C
Partner Series: Scott Estill, Partner at Lancor
Scott Estill is a partner at Lancor, a global executive search that also advises private equity on transactions and diligence. The guys talk generally about value creation during the ownership period of an asset, and why more and more firms are leaning into procurement and operations "centers of excellence". 
Resourcive is the leading consulting agency advising middle-market and enterprise c
Adam Burke of Quest Technology Management
Today, the guys sit down with Adam Burke, VP of Sales & Partnerships at Quest Technology Management and have wide-ranging conversation around the general pain points IT departments are currently facing, how Quest is solving for many of those, and where things are headed in the industry.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service proc
Infrastructure Series: Dante Orsini, SVP of iland
Dante is SVP of Business Development at iland, a cloud platform delivering production, backup, and disaster recovery capabilities to the market. The guys sit down and discuss all things cloud compute: #multi-cloud, #hybrid #cloud, #DRaaS, #BaaS, #MSFT 365 and more.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics
Partner Series: Alex Miller, CEO of Synergetics
Alex Miller is CEO of Synergetics, a leading management consulting firm serving the middle market and their private equity partners. The guys discuss the current state of affairs in management consulting, how market conditions are presenting new challenges for businesses, and how well aligned partnerships create value for our private equity partners.
Resourcive is the leading consulting agency adv
PE Series: Chris Chandler, Founder and Managing Partner at The Creovia Group
In this episode, Chris and the guys talk about the current affairs of the supply chain, why the procurement function has become an increasingly strategic focus for companies and private equity firms alike, and how IT procurement presents its own set of unique challenges.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology
Partner Series: Paul Lennick, SVP of M&A Services at ContinuServe
Paul is the SVP of M&A Services at ContinuServce, a partner of Resourcive's focused on optimizing back office (Finance, HR, IT) for the Fortune 2000. The guys discuss the value creation impact both Resourcive and ContinuServe bring to their clients, and the go-to-market strategy around that - particularly for our private equity partners.
Resourcive is the leading consulting agency advising mid
Carol Kehner - Healthcare Operations Executive
Carol brings her experience and insights as a operations executive at multiple high-growth HealthTech companies to the pod this week and chats with Nick and Kyle about how she has leveraged technology to drive growth and the positive business outcomes.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCa
UCaaS Series: Kyle Gotzman of Resourcive
In this episode, The #RaaP welcomes Kyle Gotzman, Director of Client Services at Resourcive. This was recorded back in April 2021 around our UCaaS series, and the guys talk about the power of the technology, the business case, and what KG sees as the future of communications.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Techno
CTO Series: Philip Talamas of H2 Health
In this episode, The #RaaP welcomes Philip Talamas, CTO at H2 Health. Philip is a Resourcive alum and talks with Nick and Kyle about his current role as CTO of H2 Health, a high-growth, PE-owned healthcare platform company.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking,
Internal Series: Michael Arnold of Resourcive
This week, Nick and Kyle welcome one of our own, Michael Arnold - Sr. Consultant at Resourcive.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
UCaaS Series: Dan O'Connell of Dialpad
In this episode Nick and Kyle are joined by Dan O'Connell, Chief Revenue and Chief Strategy Officer at Dialpad.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
SASE Series: Ryan Williams of Palo Alto Networks
This week the guys welcome Ryan Williams, Manager - Channel Sales at Palo Alto Networks. Ryan makes a very compelling case for the new NetSec delivery model that is #SASE and the #PrismaCloud.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/M
SASE Series: Stephen Carey of Cato Networks
Stephen kicks off our #SASE Series and the guys dive right into how this new technology framework is delivering impressive results – fast.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
CIO Series: Dom DiMascia of Unified Door & Hardware Group
Dom kicks off our CIO Series and chats with the guys about all things in the world of a PE-owned, high-growth company CIO. 
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
Spotlight Episode: Adam Edwards of Telarus
In this episode, Nick and Kyle welcome Adam Edwards, CEO of Telarus. This is a wide-ranging conversation that explores many of the macro-level trends we're seeing in our industry right now; from the increasing deal flow and size, to attraction of private equity investments, to the recent Zoom/Five9 acquisition.
Resourcive is the leading consulting agency advising middle-market and enterprise clien
CCaaS Series: Ken Presti of AVANT Communications
In this episode, Nick and Kyle welcome Ken Presti, VP of Research & Analytics at AVANT. Ken's most recent 6/12 Report, published in June 2021, tackled #CCaaS which set a nice backdrop to round out our #CCaaS series. The guys discuss the methodology of the 6/12 report, trends in the #CCaaS market (past, present, and future), and Ken gives a sneak peak at what's ahead.
Resourcive is the leading
CCaaS Series: James Roth of Vonage
In this episode, Nick and Kyle welcome James Roth who is SVP, Head of Field & Enterprise Sales at Vonage. The guys discuss how Vonage has come to be major player in the enterprise communications space, the value prop specific to a cloud-base CCaaS solution to enterprise businesses, and explore where the market is heading.
Resourcive is the leading consulting agency advising middle-market and e
Cyber Security Episode: Ivan Paynter of Intelisys
In this episode, Nick and Kyle welcome Ivan Paynter, National Cyber Security Specialist at Intelisys. This recording took place a couple weeks after the Kaseya breach as REvil went dark. Kyle and Ivan discuss the situation and the nature of the supply chain/3rd party attack vector, then explore the broader cyber security environment today and how organizations should be addressing their security p
CCaaS Series: Ralph Flamini of Five9
In this episode of our #CCaaS series, Nick and Kyle welcome Ralph Flamini, RVP of Five9. The guys discuss the big news of the Zoom acquisition and what it means for both Five9 and Zoom. This conversation takes place against the backdrop of the current competitive landscape around customer experience, how CCaaS supports its, and the business case for making that buying decision.
Resourcive is a lea
CCaaS Series: Mike McCarron of Gladly
In our CCaaS series, Nick and Kyle speak with a variety of players competing in the emerging contact center technology arena. In this episode, we are joined by Mike McCarron, VP of Sales and Strategic Alliances at Gladly.
Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-
CCaaS Series: Patty Hayward of Talkdesk
In our CCaaS series, Nick and Kyle speak with a variety of players competing in the emerging contact center technology arena. In this episode, we are joined by Patty Hayward, Director of Healthcare Strategy at Talkdesk.
Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WA
Spotlight Episode: Drew Lydecker of AVANT Communications
In our debut "Spotlight" episode, Nick and Kyle welcome Drew Lydecker, Co-Founder and President of AVANT Communications. This episode bridges our #UCaaS series and upcoming #CCaaS series. A great, wide-ranging conversation with one of the best in the business. Enjoy!
Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics
UCaaS Series: Sam Barron of CallTower
In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Sam Barron, Director of Channel Sales Northeast at CallTower.
Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service procu
UCaaS Series: Kevin Thomsen of Zoom
In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Kevin Thomsen, Leader of Master Agent Channel Sales at Zoom Communications.
Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT
UCaaS Series: Jamaal Savwoir of 8x8
In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Jamaal Savwoir, Director of Channel Sales Engineering at 8x8.
Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service procu
UCaaS Series: Maurie Munro of Masergy
In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Maurie Munro, Vice President of UCaaS Solutions at Masergy.
Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service procure
UCaaS Series: Darrin Bryant of RingCentral
In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Darrin Bryant, Senior Regional Partner Manager at RingCentral.
Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service proc
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