Connected FM
A podcast connecting you to the latest insights, tools and resources to help you succeed in facility management. Join IFMA, as we explore new ideas and topics in facility management to help you make sense of the changes and challenges facing the profession while equipping you with the knowledge needed to grow your career. Episodes are 15 to 30 minutes long and delivered semi-weekly.
Episodes
ISO Standards in FM: Driving Digital Transformation with High-Quality Data
For years, facility management relied on local habits, tradition and gut feel. Today, international standards like ISO 41001 and the work of ISO TC 267 Work Group 6 are creating a shared global language that connects data, technology, and business outcomes.
In this insightful conversation, host Jim Whittaker leads a deep dive with Planon Solution Architect Mahnaz Ensafi and JLL Director of Data In
What Human-Centered Leadership Looks Like in the Workplace with OpenAI’s Tracy Hawkins
Great facility management isn't just about managing square footage; it's about building spaces where people can do their best work. In this conversation, Tracy Hawkins, VP of Real Estate and Workplace at OpenAI, shares key leadership and operational insights gained over a career spanning Yahoo, Twitter and OpenAI.Together, Wayne and Tracy explore:Why protecting your team from "Sunday night scaries
What Happens When Disaster Planning Becomes Daily Operations?
Disaster planning is no longer reserved for rare emergencies. It's becoming a core part of facility management.
In this episode, IFMA's Director of Knowledge and Insights, Dr. Matt Tucker is joined by Holley Henderson and Dr. Mark Wilson of Chemical Insights to discuss how extreme weather, wildfires and cascading disasters are changing the role of facility managers. Together, they explore exposure
The Trillion Dollar Threat: Why Cybersecurity is an FM Emergency
As smart buildings become more connected, they also become more exposed to cyber threats. In this episode, host Dr. Matt Tucker, IFMA's Director of Knowledge and Insights, sits down with Stacey Shepard, Advisory Board Member at Building Cyber Security, to discuss how facility managers can bridge the gap between Information Technology (IT) and Operational Technology (OT) to protect their organizati
Global Strategy, Local Impact: Inside IFMA's Workplace Evolutionaries
Facility management is no longer just about tactical maintenance. It is about driving business performance, shaping company culture, and creating strategic value at the C-suite level.
In today's episode, host Edward Wagoner is joined by WE leadership team members Tim Allen, Martin Ruppe and Kati Barklund to break down what makes the Workplace Evolutionaries community essential for anyone touching
Why Procurement Holds the Key to Circular FM
What if waste wasn't just a sustainability issue but one of your organization's biggest business opportunities?
In this episode, IFMA's Director of Knowledge and Insights, Dr. Matt Tucker, is joined by Hélène Carpentier, the founder of Circular Workplaces, to explore why the future of facility management is circular. Together, they discuss how culture influences waste, why procurement is one of th
How Facility Managers Can Lead Urban Renewal
What does it take to transform aging buildings into resilient, high-performing spaces?
Recorded at IFMA's World Workplace Asia-Pacific, this panel brings together Samuel Ma, Head of Account Management at JLL, Andrew Macpherson, Executive Director, Head of Asset Development at JLL, and Caitlin Shem, Head of Sustainability Consulting at JLL, to discuss the future of urban regeneration. They explore
Why Great FM Strategies Fail During Execution
Strong strategies don't fail because they're poorly written. They fail because they weren't designed with operational reality in mind.
In this episode, Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair on IFMA's Global Executive Board, sits down with Amanda Muzzarelli, Global Operations Director at Macro, to explore what separates effective facility management l
How AI and Data Are Transforming Smart Buildings in APAC
Artificial intelligence is changing the way facilities operate, but successful adoption starts long before implementing new technology. Recorded live at World Workplace Asia-Pacific in Hong Kong, Dr. Matt Tucker, IFMA's Director of Knowledge and Research, sits down with Serena Pau, Chief Commercial Officer at Neuron Digital, to discuss digital transformation across the region, the importance of br
How Facility Managers Can Earn a Seat at the Decision-Making Table
Host Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair on IFMA's Global Executive Board welcomes Grant Sommerfeld, president of IFMA's FM Consultants Council and founder of Executive FM, for a conversation about the challenges facing facility managers today. Drawing on his experience leading FM transformations across healthcare, municipal government and higher e
Why AI Alone Won't Prepare Your Workforce for the Future
Artificial intelligence is transforming the workplace, but successful organizations know that technology alone isn't enough. Recorded live at World Workplace Europe, Dr. Matt Tucker sits down with Jessica Schmidt, Future of Work Strategy Lead at EY, to discuss how leaders can prepare their workforce for the future of work. Together, they explore evolving talent expectations, AI leadership, workpla
The Never Normal: Rethinking Facility Management in the AI Era
Artificial intelligence is accelerating change across every industry, but simply adding AI to existing processes won't deliver lasting results. Recorded live at World Workplace Europe, Erik Jaspers is joined by Peter Hinssen and Mikis Waschl to explore how AI is reshaping facility management, why digital transformation was only the beginning, and what organizations must do to build stronger data f
Mastering Energy Management in a Disrupted Market
In this episode of Connected FM, host Dean Stanberry, former Chair on IFMA's Global Board of Directors, welcomes Gabe Phillips, CEO of Catalyst Power, for a practical conversation about energy management in an increasingly disrupted market.
Gabe explains how facility managers can move beyond treating energy as a fixed operating expense and instead take a more strategic approach to procurement, eff
From Data to Decisions: Building Better FM Partnerships
In this episode of Connected FM, host Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and Second Vice Chair on IFMA's Global Executive Board, welcomes Justin Hitt, Sr. Manager - Corporate Advisory & Solutions at Lincoln Property Company, for a wide-ranging conversation on facility management strategy, service delivery and the future of work.
Justin discusses his experience leading
Cómo influye la movilidad urbana en las estrategias de oficinas en América Latina
En el episodio de hoy, Esteban Martínez, cofundador y director de operaciones de Green Loop, y Cibele Verasto, directora sénior de espacios de trabajo en Databricks, analizan el panorama cambiante de la gestión de instalaciones en América Latina, centrándose en la sostenibilidad, el bienestar de los empleados y las estrategias innovadoras para adaptarse a los retos de la movilidad urbana y a los m
Understanding Equipment Failures Before They Happen
In this episode of Connected FM, host Howie Barber sits down with Denis Kouroussis to explore how continuous electrical monitoring and intelligent analytics are helping facility teams move beyond reactive maintenance.
They discuss the limitations of traditional preventative maintenance methods, the value of high-resolution waveform monitoring and how predictive insights can uncover hidden electric
The Hidden Menu: Creating Return on Experience in the Workplace
Host Osama Aduib from ISS Facility Services sits down with his colleagues Paul Ratkovic and Amelia Ekus to discuss the “hidden menu” of facility management.
The conversation explores how invisible systems, operational decisions and hospitality-focused thinking shape the workplace experience in ways occupants may never notice directly, from HVAC and lighting to food service, cleanliness and comfort
From FM to PropTech: Lessons From the Field with Billy Holder
What happens when a longtime facility manager steps beyond the built environment to help reshape it through technology?
In this episode of Connected FM, host Brent Ward welcomes Billy Holder, Founder & CEO at Project Aidra, for a conversation about digital transformation, AI and the evolving role of facility management in a technology-driven world. Drawing from nearly 30 years of experience in fac
How CMMS Adds Real Value in Facility Management
In this episode of Connected FM, host Dean Stanberry sits down with Melissa Kaan, Founder & CEO of NOVA IFM, to explore how facility teams can use CMMS platforms to drive smarter operational and capital decisions.
They discuss the importance of quality data, why CMMS systems should function as decision engines rather than digital filing cabinets and how proactive maintenance strategies can improve
How to Build Resilient Teams through Psychological Safety and Mentorship
What does strong leadership really look like in facility management?
In this episode of Connected FM, host Wayne Whitzell welcomes Kathryn Lopez for a candid conversation on leadership, resilience and the human side of facility management.
Drawing from decades of experience in global FM leadership, Kathryn shares lessons on staying calm under pressure, creating psychological safety for teams and d
How PCM Ceilings Boost Thermal Comfort and Cut Energy Use
Host Bryant Hughes sits down with Mick Dunn, Technical Support Specialist at Armstrong Ceilings and Ian Gumbert, Facility Manager at Armstrong’s Lancaster headquarters, to explore how PCM (phase change material) ceilings are changing the way buildings manage thermal comfort. They break down the science behind phase change materials, explain how PCM ceilings can mimic the thermal mass of concrete a
How to Start and Thrive in Your Facility Management Career
How do you transition from being an "unintentional" facility manager to a world-class professional? In this episode of the Connected FM Podcast, Bobby LaRon, member of IFMA's Global Board of Directors, and Brent Ward member of the IFMA Foundation Board of Trustees, share their personal pathways into the industry.
They dive deep into the essential "just-in-time" knowledge required for the field and
The Surprising Power of People in Facilities Management
In this episode of Connected FM, we dive into the "power of people" with Kati Barklund, Global Chair of IFMA’s Workplace Evolutionaries. Kati shares her insights on why the "one size fits all" approach to workplace design is failing and how facility managers can create high-performing environments by balancing physical, digital, and psychosocial needs. From navigating C-suite perceptions to the im
How Young Professionals Define Workplace Wellness
In this episode of Connected FM, Dr. Matt Tucker, IFMA’s Director of Research, moderates a student-led discussion on the critical role of well-being in facility management. Featuring three young professionals entering the FM industry, the conversation shifts the focus from simple maintenance to creating spaces where people can mentally, socially and physically thrive.
The panel shares personal ins
The AI Edge: Boosting Your Impact as a Facility Manager
In this episode, host Edward Wagoner sits down with global influencer Brian Haines to demystify artificial intelligence for the facility management community. Together they discuss:
Practical steps for FMs to get started with AI.
A look at autonomous agents that can monitor building control systems and solve problems.
Why it is critical to always verify AI-generated work.
What to expect as AI
How to Think Like an FM Analyst
What does it mean to “think like an FM analyst”?
In this episode of Connected FM, Dr. Matt Tucker, Director of Knowledge and Insights at IFMA, sits down with Drew DePriest, Director of Workplace Services, Vendor Management at Salesforce, to unpack the evolving role of data, analytics and AI in facility management.
Drawing on insights from IFMA’s The Rise of the FM Analyst report, they explore why
The Skills Gap Solution: Why Training is the New Retention Strategy
The traditional approach of competing solely on compensation and benefits is no longer enough to remain competitive in today's tightening labor market. In this episode, Jason Wetherford and Quinn Heimann from Aerotek share deep insights into the facility management industry, highlighting a significant shift where job seekers now prioritize opportunities for skills development as a top motivator fo
The Hidden Language of Buildings: Non-verbal Cues in Facility Management
Did you know that 62% of communication is nonverbal from signage to the layout? Every detail speaks volumes.
Today we're diving deeper into this topic with host Edward Wagoner and IFMA Global Influencer and operations manager of the IFMA Ghana Chapter, Prince Botwe. Together, they explore the critical role of communication, especially nonverbal cues in facility management, how buildings communica
The Future Beneath Your Feet: Flooring Sensors & Proptech
In this episode, Edward Wagoner sits down with Joe Scanlin to explore the foundational role of flooring sensors in the rapidly evolving world of Proptech. Scanlin explains how his background in neuroscience led to the creation of building "brains" that use surface-level data to solve complex challenges like HVAC modulation and unauthorized "tailgating" at security points. The discussion highlights
From Uptime to Impact: Proving the Strategic Value of Facility Management
In today's episode, Eric Dillinger, Vice President of Strategic Consulting at Woolpert and current Convenor for the ISO/TC 267 working group, sits down with industry leaders Skip Vaughn, Assistant Vice President of Facilities Management at American University and member of the U.S. Technical Advisory Group for ISO/TC 267, and Mike Tasker, the Director of Aviation Maintenance for the Port of Seattl
The Real-World Impact of Receiving an IFMA Foundation Scholarship
What does it take to turn a scholarship into a lifelong career? In this episode of Connected FM, host Angela Johnson Culver sits down with Alana Dunoff, Dipin Kasana, and Mahnaz Ensafi — three former scholarship recipients who have risen to leadership roles within the facility management (FM) world.
In this conversation, you’ll hear about:
The "Golden Ticket" Moment: How winning a scholarship op
Transforming Trash into Treasure: Why Your Office Furniture is an Untapped Asset
What happens to your office furniture when it's no longer needed? In this episode, IFMA Global Influencer Michael Amos reveals the staggering reality that 99% of corporate furniture ends up in waste streams, even when it still has significant life left.
Michael shares the inspiring journey of Waste to Wonder Worldwide, a hybrid social enterprise that has equipped over 1,500 schools across 50 count
Navigating Digital Transformation in the Asia-Pacific Region
What does the future of facility management look like in the Asia Pacific region? In this episode, Kenneth Foo sits down with Michael Ng, Don Tze, and Dora Yim to explore how FM is evolving across Singapore and Hong Kong, from government-led digital pushes to the integration of high-level sustainability. They examine how multinational corporations are utilizing ESG reporting and "well certificate
The Demographic Cliff: What Workforce Shifts Mean for the Future of FM
As experienced facility professionals retire and workforce demographics shift, the FM industry is approaching what many are calling a demographic cliff. In today's episode, host Wayne Whitzell is joined by researcher and associate professor Dr. Jake Smithwick to break down the data behind shrinking labor pools, rising safety risks and productivity challenges, and why so many new technicians are en
The Rising FM Market in Africa: Opportunities for Growth and Investment
What does the future of facility management look like in Africa?In this episode, Lara Paemen, Managing Director of IFMA EMEA, sits down with Sheriff Daramola, President of the IFMA Nigeria chapter, and Sampson Opare-Agyemang, President of the IFMA Ghana chapter. Together, they explore how FM is evolving across West Africa, from growing professional awareness and skills development to pressing chal
The Business Case for Accessible Period Care in Facilities
In this episode, host Edward Wagoner speaks with Claire Coder, founder of Aunt Flow, IFMA Global Influencer, and Forbes 30 Under 30 honoree, about why accessible period care should be treated as a basic workplace necessity. They discuss how providing period products alongside other restroom essentials can improve employee experience, productivity, and safety, reduce plumbing and maintenance costs
How AI is Revolutionizing Predictive Maintenance
What if facility maintenance didn’t just react to problems, but predicted them before they happened?In today’s episode, host Yonatan Rouache joins his colleagues from Office Space, Andres Avalos and Steph Austin, to explore how facility teams are moving from preventative to predictive maintenance using AI and integrated data. They break down why digitizing data matters, how connected systems can r
The Real ROI of IFMA Credentials and Community
In this episode of the Connected FM podcast, host Wayne Whitzell, second vice chair of IFMA's Global Board of Directors, speaks with Richard Peterson Senior Director of IFM at Cushman and Wakefield. They discuss how IFMA's educational opportunities, chapter meetings, networking, and credentialing, have significantly advanced their careers. They recount their journey through the CFM exam and the b
What Sets Facility Management in the Middle East Apart: Global Insights from Tariq Chauhan
In this episode, Director of IFMA EMEA, Lara Paemen, interviews one of IFMA's Global Board of Directors and Vice Chairman of EFS Group, Tariq Chauhan, about the rapidly evolving facility management landscape in the Middle East. They discuss major trends reshaping the GCC region — from accelerated market growth and large-scale investment in the built environment to the rise of technology, ESG frame
Why Indoor Air Quality Matters More Than Ever with Dr. Joseph Allen
How much do you really know about the air circulating in your building right now?In this episode, host Edward Wagoner sits down with Dr. Joseph Allen, associate professor at the Harvard T.H. Chan School of Public Health, director of Harvard’s Healthy Buildings Program and and co-author of Healthy Buildings: How Indoor Spaces Can Make You Sick—or Keep You Well, to explore why indoor air quality is
2026 Global Facility Management Trends, Challenges and Opportunities
What will facility management look like in 2026, and how does that future differ across regions?'In this episode of the Connected FM podcast, host Wayne Whitzell, Second Vice Chair of IFMA’s Global Board of Directors, is joined by IFMA Global Board of Directors Chair Christa Dodoo and facility management leader Maria Gonzalez-Burgos for a global conversation on the trends, challenges and opportuni
REWIND: A Strategic Guide to Transforming Facility Management with AI
As we close out 2025, we’re revisiting one of our most popular episodes of the year, a timely conversation on artificial intelligence and its role in the built environment. Lorri Rowlandson, Senior Vice President of Strategy and Innovation at BGIS, outlines a three-layer approach to AI integration: individual-level desktop AI for job reengineering, operational AI for internal efficiencies, and cli
The Next Generation's Take on Creating a Sustainable World
In this episode of the Connected FM podcast, host Christopher Bourke speaks with three students from The Hague University of Applied Sciences — Yaslin Schafthuizen, Mauro Kasirin, and Jorinde Drees — about their perspectives on sustainability. The discussion covers their definitions of sustainability, their awareness of sustainable practices fostered within their university, and personal anecdotes
What AI Can (and Can’t) Do for Facility Management — Insights from Brian Haines
What does AI really mean for the future of facility management, and how can FMs stay essential as technology accelerates?In this episode, host Edward Wagoner talks with Brian Haines, IFMA Global Influencer and longtime real estate and technology strategist. Brian breaks down why AI is only as good as the data behind it, how natural-language tools are transforming daily FM work, and why maintaining
Transforming Facility Management Through Learning & Training
Jean-Pierre Segers and Jos Duchamps of Brains and Trees emphasize the critical role of learning and development in facility management. They discuss the diverse educational backgrounds of facility managers and stress the need for ongoing training to bridge skill gaps. Highlighting programs by IFMA, such as the Facility Management Professional Program, they underline the importance of combining man
How AI Is Transforming Asset Management
In this episode, IBM’s Kal Gyimesi and Vishal Rane explore how AI is redefining efficiency in asset lifecycle management. They share why strong data governance is the foundation for successful AI adoption — noting that only 25% of AI projects meet ROI expectations due to disconnected systems. The conversation breaks down different types of AI, including generative AI, machine learning, chat assist
Global Facility Management Trends and Insights You Need to Know
In this episode, IFMA’s Director of Research, Matt Tucker, and IFMA EMEA's Managing Director, Lara Paemen, dive into the latest global trends shaping facility management (FM). They explore IFMA’s key research initiatives — from the circular economy to the evolving role of FM analysts — and discuss how regional differences across Europe, the Middle East, Africa and Latin America influence sustainab
Empowering Women in Facility Management with Dr. Winnie Kwofie
In this episode of IFMA's Connected FM podcast, host Edward Wagoner interviews Dr. Winnie Kwofie, a leader in facility management higher education. They discuss the importance of visibility in the profession, the underrepresentation of women and the need for diverse perspectives in leadership roles. Winnie shares her personal journey and the significance of storytelling in advocating for the profe
La economía circular en América Latina
En el episodio de hoy, Rebeca Arguedas se sienta con Edwin Fernández y Augusto Henao para explorar el papel de la economía circular en la gestión de instalaciones en toda América Latina. Juntos, debaten cómo las prácticas sostenibles, el diseño eficiente y las operaciones conscientes pueden ayudar a reducir los residuos, en particular el desperdicio de agua, y crear valor a largo plazo. También pr
How Trena Ellis Led Facility Management Projects in California and India
What does it take to grow from hands-on project work to leading teams and shaping strategy? In this episode, Second Vice Chair President on IFMA's Global Board of Directors, Wayne Whitzell, interviews Trena Ellis, Vice President of Facilities and Physical Security at Safe Credit Union, who shares her career journey across local builds in Northern California to international projects in Bangalore,
Proactive Cybersecurity Strategies for Facility Managers
Every day, critical infrastructure is under siege with about 1.2 million cyberattacks per day. For facility managers, that means cybersecurity isn’t just an IT issue, it’s a frontline responsibility. In today's episode, Stacey Shepard and E.J. von Schaumburg from Building Cybersecurity, discuss why facility managers must treat digital threats with the same urgency as physical ones and how leaders
Navigating AI and Technology in Facility Management with Peter Ankerstjerne
Today host Edward Wagoner sits down with Peter Ankerstjerne, CEO of Planon, to discuss his journey as a global influencer in facility management, emphasizing the importance of technology, data management and community in the industry. He shares insights on adapting to new technologies, the role of AI and the need for a proper data strategy. Peter also highlights the value of being part of a global
Adapting to Extreme Heat: Challenges and Solutions for Facility Managers
In today's episode, moderator Tom Ryckaert, a board member of IFMA Belgium Chapter, sits down with Christa Dodoo, the chair of IFMA's Global Board of Directors, and Eleni Myrivili, Global Chief Heat Officer for the Atlantic Council’s Climate Resilience Center and the UN-Habitat, explore the rising temperatures in cities and their impact on facility management They discuss the importance of retrofi
Leadership, Mentoring and Workplace Strategy: Insights from Katerina Karasyova
In this engaging conversation, Wayne Whitzell and Katerina Karasyova explore the multifaceted world of facilities management, focusing on the importance of professional associations like IFMA, the dynamics of hybrid work and the critical role of data-driven design in enhancing employee experience. Katerina shares her personal journey within IFMA, emphasizing the value of networking, mentorship and
Snap Out of It: Rethinking How We Work & Workplaces with Kay Sargent
In today's episode host Edward Wagoner interviews Kay Sargent, who was recently named an IFMA Global FM Influencer and is the Director of Thought Leadership, Interiors at HOK. Together they discuss the evolving needs of buildings and how facility managers must adapt to future trends. They also go over the importance of human-centric design, the impact of artificial intelligence on productivity and
The Importance of Sound Masking in Modern Offices
In this episode, host Kate Paradis, sound masking specialist at Soft dB, sits down with Francois Gariepy, a seasoned acoustic engineer with over two decades of experience, to unpack the world of sound masking in today’s office environments. Together, they dive into why noise and lack of privacy remain top challenges in open offices, and how sound masking provides a proven solution that supports fo
The Role of the Circular Economy in Facility Management
In this podcast episode, Dr. Matt Tucker, Director of Research for IFMA, and Gary Miciunas, founder of ChiefCircularityOfficer.com, discuss the significance of the circular economy in the facility management industry. They explain the need to shift economic models to mimic natural systems, focusing on reducing waste and rethinking ownership and operational practices. They also highlight practical
Breaking Stigma: Mental Health in Facility Management
In today's episode, host Edward Wagoner sits down with Drew DePriest, Director of Real Estate OT at McKesson and recently named one of IFMA's top global influencers in facility management. Drew discusses the importance of mental health for facility management professionals, his own journey with it, and the importance of creating an environment where discussing mental well-being is normalized. The
Key Indoor Air Quality Metrics Every Facility Manager Should Know
In today's episode, Lisa Hickey and Darryl DeAngelis, a business developer at EBTRON with 40 years in the HVAC industry, discuss the critical aspects of indoor air quality (IAQ) that facility managers should monitor. They delve into various metrics such as VOCs, CO2 levels and particulate matter, emphasizing the importance of proper ventilation and filtration systems. They also share insights on d
The Hidden Costs of Technology Adoption in Facility Management - World Workplace Session Preview
In this special episode of Connected FM, Kyle Eldridge sits down with Andrew Steele for a preview of his upcoming World Workplace session. They dive into the true costs of technology adoption in facility management. Andrew shares insights from his research and real-world experiences, emphasizing the importance of understanding hidden costs, organizational behavior, and the need for a cultural chan
Decoding Emotional Intelligence: How to Use EQ to Lead Effectively in FM
In today's episode, Becky Spohn and Cherish Johnette delve into emotional intelligence (EQ) and its significance in professional settings. Together they discuss EQ's components as defined by Daniel Goleman: self-awareness, self-management, social awareness, and relationship management. They also address misconceptions about EQ, share personal experiences and emphasize the importance of empathy and
Data Driven Facilities: Bridging Gaps in Building Lifecycle Management
In today's episode, Dean Stanberry, a past chair of IFMA's Global Board of Directors, discusses the evolution of facility management from managing physical assets to dealing with digital systems. He highlights the challenges of data quality, low technology proficiency, and data literacy within the Commercial Real Estate (CRE) sector. He advocates for Building Lifecycle Management emphasizing its
The Future of Data Centers: What You Need to Know
Dean Stanberry, past chair of IFMA’s Global Board of Directors, hosts a discussion with Jim Uhalt, Chief Revenue Officer for Quality Uptime Services, and Kyle Butler, President of RavenVolt, about data centers, uptime, and future-proofing strategies. They explore the importance of maintaining infrastructure, handling aging equipment, and proactive versus reactive maintenance models. They highlight
How Tech and Mentorship are Transforming Facilities Management
In this podcast episode, host Griffin Hamilton of the Modern Facilities Management Podcast speaks at World Workplace Live, reflecting on his experiences and learnings from hosting over 120 episodes. Griffin discusses the evolution of facilities management post-COVID, emphasizing the role of facilities teams as strategic partners in organizations. He highlights the integration of technology, partic
How ChatGPT is Impacting Young FM Professionals
In this episode, host Matt Tucker, Director of Research at IFMA and Professor of Facility Management, speaks with three facility management students and graduates: Christopher Bourke from The Hague University of Applied Sciences, Daniëlle van't Westeinde from Tilburg University, and Mathias De Roeck, a Fleet and Facility Coordinator in Belgium. They discuss the role of ChatGPT in their education a
Tackling the Hybrid Workplace Dilemma
In today’s episode, Erik Jaspers, Chair of IFMA EMEA’s Executive Board, joins author and speaker Rex Miller to unpack the evolving landscape of hybrid work. Together, they examine the push and pull between remote and office-based models—shaped by high-profile return-to-office mandates from companies like Amazon and Dell. Their conversation emphasizes the need to rethink organizational structures,
Cyber Threats Aren't Just IT's Problem Anymore
In today's episode Lucian Niemeyer, CEO of Building Cybersecurity, joins Stacey Shepard, the President of Shepard Global Strategies to explore how IFMA’s new partnership with BCS is helping facility managers better understand and manage cyber risks. Together they discuss Lcuian's background at the United States Department of Defense to developing a 16-step cybersecurity framework that is available
AI’s Impact on the Built Environment and IFM Service Delivery
Vik Bangia, CEO of Verum Consulting, and James Waddell, the President of Cognitive Corp discuss the transformative impact of AI on the corporate real estate and facilities management sectors. They share practical use cases for AI and highlight AI's potential in operational tasks, facility management and report generation. Despite challenges around data confidentiality, the duo emphasizes AI’s rol
From Crime Labs to R&D: Facility Management's Diverse Impact
In this episode of Connected FM, host Edward Wagoner discusses the crucial role of facility managers in various environments with guest Lyle Gladney, the Building Operations Director at Claremont Oaks. They explore how facility managers impact different sectors, including crime labs, package processing facilities, jails, R&D facilities, cancer treatment centers and retirement homes. The discussion
Facility Management en LATAM: Retos y oportunidades
En el episodio de hoy, Valentina Pérez de IFMA LATAM se sienta con Raúl Garcés de IFMA México y Jaime Pire de IFMA España para hablar sobre el crecimiento y los retos de la industria del facility management en Latinoamérica. Destacan la importancia de traducir los recursos de la IFMA al español para que las certificaciones y las mejores prácticas sean más accesibles. También hacen hincapié en el p
A Strategic Guide to Transforming Facility Management with AI
Lorri Rowlandson, head of strategy and innovation at BGIS, outlines a three-layer approach to AI integration: individual level desktop AI for job reengineering, operational level AI for enhancing internal efficiencies and client value-driven AI for service improvement. She emphasizes the importance of practical innovation, responsible AI use, employee engagement and continuous learning. This episo
From Codes to Compliance: NFPA Standards for Facility Managers
Facility managers play a crucial role in ensuring the safety of their buildings, occupants, and operations. In this episode, Brent Ward, owner of Left Coast Facilities Consulting, and Ray Bizal, Director of Regional Operations for NFPA, dive into the impact of NFPA standards on facility management. They explore essential fire, electrical, and life safety codes, along with standards for wildfire an
Impulsando a las mujeres en la industria de Facility Management en LATAM
En este episodio de Connected FM, las anfitrionas Norma Pleitez, Vicepresidenta de IFMA México, y Rebeca Arguedas, CEO de UNRF Facility Services, discuten el progreso y los retos a los que se han enfrentado las mujeres en la industria del Facility Management en los últimos 20 años. Exploran el cambio de roles administrativos a puestos técnicos, la importancia de la tutoría y las certificaciones, y
The Role of Mentorship and Strategic Career Planning in Expanding Opportunities for Women in FM
In this episode, Kelsey Hirsch, VP in Workplace Solutions at Sodexo, interviews Teena Shouse, past chairman of the IFMA Board of Directors, on the importance and impact of women in facilities management (FM). They discuss Teena's journey into FM, her strategic approach to career planning, and the importance of mentorship and inspiration. The conversation highlights the progress of gender diversity
Facility Management in Africa: Challenges and Successes
In this episode, Christa Dodoo, the First Vice-Chair of IFMA, sits down with Sampson Opare-Agyemang, the President of IFMA Ghana, about the chapter’s 13-14 year journey in advancing facilities management across Africa. They also discuss how education has been pivotal in shifting mindsets, the value of credentials like the FMP, and the adoption of renewable energy and lifecycle costing practices. T
Asset Life Cycles, Data Governance and Digital Twin Technology in FM
Today Mike Petrusky, the host of the “Workplace Innovator Podcast” & “Asset Champion Podcast”, talks with Rhonda Small, the Director of RSP i_SPACE, about the importance of digitization, data governance, and digital twin technology. When it comes to implementing these technologies, they discuss starting small and being realistic about staffing and budgeting. they also discuss the significance of s
Emerging FM Trends in Europe, Middle East, and Africa
In this episode of Connected FM, Lara Paemen, Managing Director of IFMA EMEA, explores five key trends shaping the future of facility management in the EMEA region, which includes Europe, Middle East, and Africa. These trends are sustainability and green facilities, the rise of digital twins and technology integration, prioritizing health and well-being, hybrid work environments and flexible space
6 Emerging Trends in Facility Management to look for in 2025
Today, Dean Stanberry, the immediate past chair of IFMA's Global Board of Directors, delves into the critical emerging trends reshaping the facility management industry. Drawing insights from IFMA's report, 'Evolution is Never Finished,' the episode covers six transformative topics: circular economy, climate change, ESG reporting, PropTech, AI, and workplace wellness. From legislative actions enha
Rewind: Networking Doesn't Have to Suck
This week, Connected FM is taking a short break, but we’re revisiting a must-hear episode on networking. Host Lindsay Young, a strategic marketing consultant at Nu Marketing, and Tim Pile, the Western Regional Sales Manager at Metal Fab Inc., discuss the essentials of effective networking. They offer practical tips for both extroverts and introverts. Stressing the importance of intentional plannin
Delivering Value in FM: Balancing Cost, Care, and Client-First Strategies
Today host Ross Green, Head of Business Development & Commercial Management at C&W Services, sits down with Shanil Patel, the Senior Director at Cushman & Wakefield, and Charles Ng, the Vice President of Innovation and Technology at Primech A&P. Together they explore the commercial aspects of facility management (FM), focusing on the balance between manpower and technology. The discussion covers t
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Dateline NBC
Back to the 80s Radio
Crime Stories with Nancy Grace
