DEO's Growth Secrets for Dental Organizations
DEO's Growth Secrets for Dental Organizations is a dental business podcast for practice owners, operators, and dental group leaders. Hosted by Emmet Scott, co-founder and CEO of the Dentist Entrepreneur Organization (DEO), the show features operators and industry experts sharing strategies for improving profitability, leadership, operations, and growth. Episodes cover systems, financial discipline, patient growth, acquisitions, culture, technology, and team development. The podcast provides real-world lessons from leaders building modern dental organizations.
Episodes
283: Your Dental Practice Can Post 100 Claims in 10 Seconds
Why is your best team member still typing insurance payments into your PMS by hand? Jordin McEntire sits down with Max Shore, head of practice partnerships at Lassie, who grew up working in his mom's orthodontic office, watching the business side of dentistry wear her down. Today, Max helps practices fix those same problems by moving insurance payments to free direct deposit and using AI to post
282: The Employee Complaint That Cost a Dental Practice $500,000
What if you followed your employee handbook perfectly and still got hit with a legal claim? Leslie Espinola and Brooke Young kick off DEO's new HR series with a real client story every practice owner needs to hear. After a workplace complaint was investigated and resolved, a key team member's performance dropped fast. The owners followed every step of their warning process, and 45 days after letti
281: 30 Years of Dental Practice Leadership Lessons for Lasting Growth
What would you do differently if you had to start over with your dental practice? Emmett Scott sits down with Dr. Steve Broughton, CEO of Light Dental Studios, who started with a small dental practice in a converted mobile home and spent 30 years growing to 32 locations. In the early days, he lived on a fraction of what he earned, stayed in the chair, and built a 30-year relationship with his bank
280: How Dental Practices Save 45 Hours a Month on Clinical Notes
How much are you paying your team in overtime just to finish clinical notes at the end of the day? Kendall Hussein sits down with Daniel Bessonov, CEO and founder of Avora, an AI documentation and case acceptance platform used by more than a thousand clinicians. Daniel explains what ambient documentation actually means and how practices are saving 40 to 45 hours a month by getting notes, charting,
279: 3 Signals Driving Your Dental Practice's Google Rankings
What if your Google Business Profile already brings in more new patients than your website and ads combined? Jordin McEntire sits down with Bill Donato, co-founder of dentalmarketing.com, to unpack why just three specific signals control 70% of a dental practice's Google ranking. Bill breaks down why a Google Business Profile alone can out-convert a website and paid ads combined, and the exact num
278: The Biologic Dentist Who Looks for the Root Cause of Every Cavity
What if your body is willing to sacrifice your teeth just to protect everything else? Brooke Young sits down with Dr. Rachaele Carver, a biologic dentist in the Berkshires of Massachusetts, to unpack how she diagnoses oral disease by looking well beyond the tooth. Dr. Carver breaks down why fluoride isn't the fix conventional dentistry claims it is, how gut health and toxicity quietly drive decay
277: Why Growing Your Dental Practice Past $3 Million Shrinks Your Buyer Pool
What if the practice you've spent years growing isn't actually worth what you think it is to a buyer? Jordin McEntire sits down with Brannon Moncrief, CEO of McLerran & Associates, to unpack what's really happening in today's private equity and DSO market. Brannon breaks down why crossing $3 million in revenue changes your options, what buyers actually screen for before they'll bid, and how EBITDA
276: Booking 50% More Hygiene Visits With a Remote Team
What if the secret to filling your hygiene schedule isn't chasing new patients, it's calling your existing ones? In this episode, Kendall sits down with Greg Brooks, Managing Director at Global Strategic, to talk through how remote staffing is helping practices fix one of their biggest blind spots: hygiene reactivation. Greg breaks down why local teams struggle to keep up with consistent outreach,
275: You Don't Have a Time Problem, You Have a Practice Support Problem
What if the reason you're still buried in emails has nothing to do with how many hours are in your day? Jordin McEntire sits down with Jackie Brown, Global Head of HR at SupportDDS, who spent years working alongside doctors at a DSO with 75 practices and 200 clinicians. She kept seeing the same thing play out. Owners were still managing their own schedules, still answering their own emails, long a
274: Stop Wasting Your Front Desk's Time on the Wrong RCM Problems
Your front desk didn't sign up to be an insurance department. So why are they buried in one? Kendall sits down with Louis Chan and Vere Whittome, co-founders of Kaylie AI, to break down the walls between insurance verification, treatment coordination, and claims management. Louis explains how five-star doctors at his old oral surgery group kept getting one-star reviews, why most practices react to
273: The New Legal Rules Every Dental Practice Owner Must Know
What happens when the laws governing your practice change every few months, and you find out the hard way? Emmett Scott sits down with Eric Scalzo and John Saran, partners at Holland & Knight, to break down the wave of new state regulations reshaping dental practice growth in 2026. They walk through the recent California settlement making headlines, why non-competes and ownership disclosures are u
272: Why This Dental CEO Believes People Matter More Than Locations
What if growing from one office to ten was never really about the locations at all? Dr. Ronald Taylor sits down with Kendall Hussein to share how he built Trident Endo Dental into a multi-state endodontic group, and why none of it would have worked without putting people first. Ron opens up about a ransomware attack, hiring the wrong people more than once, and the moment he realized his job wasn
271: Why Your Dental Practice Collections Drop as You Grow
What if your biggest profitability opportunity isn't a new patient or a new location, but the revenue you've already earned and never fully collected? Kendall Hussein sits down with Shreyas Parab, who grew up running every job in his mom's small dental practice in Philadelphia before founding Daydream, one of the most AI-driven RCM companies in dental today. Shreyas breaks down why collections a
270: Is Your Patient Financing Helping or Hurting Your Dental Practice?
What if patients aren't saying no to treatment, but saying no to how you're asked to pay? Jordin McEntire sits down with Luke Johnson, Chief Revenue Officer at HFD, to break down what's really happening when patients leave without scheduling. Luke's family bought HFD in 2017, not as bankers, but as entrepreneurs who saw a gap most lenders weren't willing to close. They spent the next 17 years buil
269: Why Two Doctors Make More Money Than Two Dental Practices
What if the single biggest money mistake you're making has nothing to do with marketing, overhead, or your fee schedule? Emmett Scott sits down with Dr. Brett Wells, CEO of Loren Dental Partners, who built nine locations — eight of them de novo startups — and spent six years grinding solo while leaving a fortune on the table. Brett shares why he waited way too long to bring in a second doctor, how
268: How One Dental Group Went From 40% to 78% Case Acceptance
What if every conversation in your operatory is already telling you where your production is leaking...and you just can't hear it? In this episode, Jordin McEntire sits down with Danny Bessonov, CEO and co-founder of Avora, to break down why most dental groups are flying blind on case presentation, team performance, and patient experience. Danny shares how ambient AI turns every appointment into
267: How Getting Out of the Chair Tripled Their Dental Group
What if the thing that finally pulled you out of the chair wasn't a plan, but a crisis? Emmett Scott sits down with Dr. Alex and Bobby, co-founders of Halex Pediatric Dentistry and Orthodontics, a 15-location pediatric dental and orthodontics group they've built together over nearly two decades in coastal Virginia. Bobby spent years as the lead producer while Alex ran the business. Then a sudden o
266: Build Your Dental Practice to Be Sold Tomorrow but Owned Forever
What if you had to sell your dental practice tomorrow? Would it be worth what you think it is? In this episode, Brannon Moncrief, Principal and CEO of McLerran & Associates, pulls back the curtain on what dental practice buyers are actually looking for right now and why so many owners are unknowingly setting themselves up for a disappointing exit. With 35 years in the industry and roughly 400 prac
265: How Dental Practice Owners Lose 3% of Revenue Without Even Knowing It
What if the data you need to grow your dental practice is already sitting right in front of you...you just can't see it yet? In this episode of DEO's Growth Secrets, Emmett Scott sits down with Emily Ryba, Co-Founder and CEO of OSDental, who started her career as a CPA specializing in dental and spent years watching practice owners make major decisions without the full financial picture. After bui
264: The Systems Every Dental Practice Owner Needs Before Opening a Second Location
What if the cracks in your dental practice were always there...and growth just made them impossible to ignore? In this episode of DEO's Growth Secrets, Kendall sits down with Karen Gray, Chief Customer Officer at Oryx Dental Software. With nearly 20 years of executive experience across vertical SaaS, Karen is a proven customer leader with a front-row seat to what actually happens when dental pract
263: How One Dental Practice Owner Almost Lost Everything and Then Built a $1.2M Practice
What happens when you do everything right...build the practice, hire the team, open a second location...and then it all starts falling apart? In this episode, Emmett Scott sits down with Dr. Nada Elsadig, a multi-location practice owner who went from a $200K acquisition to $1.2M in her first year, only to face a health crisis that left her practice vulnerable, her team working against her, and her
262: The Hidden Risks of Scaling a Dental Practice
What happens when your practice is growing…and then a lawsuit or claim hits that you thought you were covered for? In this episode, Herb Ford and Kyle Wallace from Risk Strategies break down what most dental practice owners don't think about while they're focused on growth. You're adding a provider or opening another location, and naturally your attention stays on production and keeping everything
261: The Three Location Trap That Kills Dental Practice Growth
Why does your dental practice get harder to run the moment you hit three locations? In this episode, Chris Hadziev from Planet DDS shares data from over 8,000+ practices on why some offices grow nearly three times faster than others. New patient flow is one of the key drivers. But the deeper story isn't just about getting more patients in the door. It's what happens next. Chris shares how one grow
260: What Dental Practice Owners Must Know Before Spending Another Dollar on Marketing
If your marketing agency is leading with traffic, clicks, and impressions... they're measuring the wrong things. And while you're nodding along to their monthly report, your business stays flat. Most dental practices don't have a marketing problem. They have an accountability problem. In this episode, Daniel Sosa, CEO of OM Performance Marketing, breaks down why traditional dental marketing is ble
259: How a Dental Practice Owner Grew From 0 to 7 Offices and Gained Her Freedom
What if you could build a thriving dental organization and still be present for the moments that matter most? In this episode, Dr. Whitney Weiner shares her journey from starting with zero patients to buying seven offices and consolidating them into three. She talks about the early grind, cash being tight, remodeling operatories on weekends, and carrying the weight of growth on her shoulders. She
258: Cut Marketing Waste and Get More Patients in Your Dental Practice
Are you spending thousands on marketing, but still don't really know what's working? In this episode, Kendall sits down with Ali Soufi, CEO of DocSites, to talk through what's really happening behind the scenes of dental marketing. They cover why many practices overspend on Google Ads, how "vanity websites" quietly hurt ROI, and what it looks like to focus on efficiency first. You'll hear real exa
257: From Failing Dental Practices to Profitable Multi-Location Growth
What do you do when you buy failing practices and suddenly you're the one holding every location together? Seth Huish and Clark Brinton from Arvory Dental Group bought four practices in 2017. What started as an ambitious growth plan quickly turned into lost associates, burned savings, and the pressure to produce their way out of problems. Now at eight locations with every practice clearing $1M+, t
256: What It Really Takes to Scale a Dental Practice
What if the real reason scaling feels harder is because your systems were never built to scale in the first place? Kendall sits down with Ted Wegman, co-founder of Access DSO Solutions, to break down what really goes wrong when dental groups grow too fast. Ted explains how practices hit facility bottlenecks, miss critical details, and end up with systems that don't talk to each other. Before they
255: How Dental Practices Unlock 30% More Revenue Through Revenue Cycle Management
What if the money problem in your practice isn't production, but what's happening after the patient leaves the chair? Many dental practices are busy and producing well, yet cash flow still feels tighter than it should. In this episode, Nina Lewis, VP of Revenue Cycle Management at SupportDDS, shares what she sees every day working with dental practices that believe they are collecting properly, on
254: When Being a Great Dentist Stops Growing Your Dental Practice
What if the reason your practice isn't growing has nothing to do with your dentistry? In this episode, Dr. Kalpesh Patel shares the uncomfortable truth most dentist-owners learn the hard way: great clinical skill doesn't equal a scalable business. He walks through going from a single practice to multiple locations, the personal sacrifices nobody talks about, why leadership is the real constraint,
253: The Hidden Revenue Gaps Quietly Draining Millions from Dental Practices
What if the revenue you think you're collecting is actually slipping through cracks you don't even know exist? In this episode, Racheal Grant, VP of Dental Sales at Medusind, explains how gaps in insurance verification, claim submission, and AR end up quietly draining practices. One missed step becomes a growing problem and as you scale, those problems multiply. Racheal shares why verification is
252: The Financial Playbook Dental Practice Owners Need to Stop Flying Blind
What if the real reason you feel behind on taxes and cash flow is because you're still 'flying blind' financially? In this episode, Duckett Ladd's, Jared Duckett and Caleb Gussner, reveal why every dental practice owner needs a true financial playbook to make smarter decisions and avoid costly surprises. They break down the dangers of managing from your bank balance, how year-end tax strategies re
251: Hard Truths Every Dentist Owner Must Learn
Ever look around your practice and think, "How am I supposed to lead this team when I'm still figuring things out myself?" In this episode, host Jordin McEntire sits down with Dr. Tyler Tolbert, owner of Smile Now Dentures and Implants, to unpack the real journey behind growing a dental organization. Tyler shares the moments most owners hide. The tough partnership decisions, the people challenges,
250: What Happens When Your Front Desk Quits and No One Can Fill the Role in Your Dental Practice
If your best front desk team member quit tomorrow, how fast would your new patient numbers start to drop? In this episode, host Emmet Scott sits down with Miles Beckett, CEO and Co Founder of Flossy, to unpack the real story of a high volume practice that lost over half its new patient flow when one team member walked out. Miles shares what happens when calls slip to voicemail, why booking rates c
249: The Truth About AI Every Dental Practice Owner Must Hear
Does AI actually make your practice easier to run...or just give you one more thing to figure out? That's the question every dental practice owner is wrestling with right now. In this episode, host Kendall Hussain talks with Mike Huffaker, Chief Revenue Officer at Planet DDS, about separating hype from reality when it comes to AI in dentistry. Mike shares how Planet DDS grew from $10M to $100M in
248: How Burnout Led One Dentist to Build a Successful and Profitable Dental Practice
What happens when your success starts to cost you your freedom In this episode, Emmet Scott talks with Dr. Geith Kallas, Founder and Owner of Smile Makers Dental Center, about the hidden cost of growth and how he turned burnout into breakthrough. Dr. Kallas shares how he went from running himself ragged across multiple locations to building systems, empowering leaders, and creating consistent clin
247: How One Dentist Built a Software to Fix Her Practice
What if you could grow your dental practice without ever compromising patient experience? In this episode, host Jordin McEntire talks with Dr. Rania Saleh, DDS, MSD, Founder and CEO of Oryx Dental Software. Dr. Rania shares how her journey as a practicing dentist revealed the gaps in patient care, communication, and team efficiency that inspired her to build Oryx — a cloud-based dental software de
246: The Real Reason Your Front Desk Feels Overwhelmed in Your Dental Practice
What if every unanswered phone call was money slipping through your fingers? In this episode, host Kendall Hussein talks with Shea Davis, Director of Marketing and Sales/Accounts Receivable, and Kristy King, General Manager of Concierge Contact Center. Together, they reveal how missed calls quietly drain revenue, overwhelm front desks, and leave patients hanging. You'll hear what's really happenin
245: How Dental Practices Answered 100% More After-Hours Calls With AI
What if AI didn't replace your team but made them better? In this episode, host Kendall Hussein talks with Laura Nelson, VP of AI, Training, and Development at Mango Voice, about how dental teams can stop being busy and start being effective. Laura shares how Mango Notes automatically writes call notes directly into your PMS so your front desk can stay focused on patients instead of paperwork. She
244: Why Outdated Financial Advice Is Failing Dental Practice Owners
Would you ever build your dental practice on 75-year-old technology? In this episode, host Jordin McEntire talks with Richard Del Monte, Partner Advisor at Allworth Financial, about why most financial strategies haven't kept up with today's economy. Richard shares how outdated investing models leave money on the table and what high-earning dental practice owners can do differently. From understand
243: Leadership Lessons Every Dental Practice Owner Must Learn
What if the hardest part of scaling your dental practice wasn't growth itself, but leading the people who make it possible? In this episode, Emmet Scott sits down with Dr. Laxmi Reddy and Dr. Vaibhav Rai, owners of Smile Loft Dental. From starting with one practice to now running ten, with 15 associates and 130 team members, they share the lessons that reshaped how they lead. You'll hear how slowi
242: Increase Treatment Acceptance by 30% With This AI Tool in Your Dental Practice
What if one tweak in treatment consultations increased case acceptance 30%? In this episode, Kendall sits down with Patrick Johnson, Head of Customer Experience at Rilla, to unpack the hidden moments that decide whether patients say yes to treatment. Patrick shares how one dental group saw treatment acceptance increase 48% in just three months, why many treatment coordinators don't ask for the clo
241: Why 52 Countries Say Hope Is Your #1 Dental Leadership Tool
💥 What's the one thing your team needs from you more than anything right now? Spoiler: it's not higher pay, better tech, or even more training. In this episode, futurist and researcher Seth Mattison joins us to unpack the universal leadership principles that matter most in times of disruption—hope, agency, and vision. We dive into how entrepreneurship is the "CrossFit of personal development," why
240: The Exit Mistakes Costing Dentists Millions in Value
Are you making choices today that could quietly cost you millions when it's time to sell? In this episode, Emmet Scott sits down with Brannon Moncrief, CEO of McLerran & Associates, to unpack the biggest exit mistakes owners make. Brannon shares why doctor turnover can sink a deal, how quick tech stack changes or PPO exits backfire, and why private equity is laser-focused on $500k–$5M EBITDA pract
239: How One Dentist Brought Care to 7,000 Patients with Mobile Dentistry
What happens when the traditional dental model can't reach the patients who need care most? That's the problem Dr. Kwane Watson set out to solve. In this episode, he shares how his pivot to mobile dentistry brought care to over 7,000 patients last year across Kentucky and Georgia. You'll hear how he turned a failed app into a thriving model, managed overwhelming demand with 31,000 calls in a year,
238: How Dental Membership Plans Double Visits and Cut No Shows by 50%
What if you could cut no-shows in half and turn uninsured patients into your most loyal ones? In this episode, Dave, CEO of Clerri (Formerly Kleer + Membersy), shares how membership plans are changing the way practices grow. Patients come back more often, accept more treatment, and spend more with confidence. You'll hear the simple steps to set it up in your practice, from one-minute sign ups to f
237: How One Dentist Saved $1.8M with Smarter Tax Planning
Are you earning seven figures but still feel financially uncertain about retirement? You've built a successful practice and accumulated wealth, but you're not sure when you can actually step back. In this episode, Laurie Ingwersen from Allworth Financial breaks down the "Seven-Figure Dilemma" that many high-earning dentists face. She walks us through how cash balance plans let you contribute six f
236: How Dentists Use IV Sedation to Close More Treatment Plans
Are your patients saying no because they're scared, not because they can't afford it? For so many people, the thought of sitting through a long, painful appointment is enough to put their health on hold. In this episode, Kendall Hussein talks with Leah Zipperstein (Head of Strategy) and Clay Griffith (Head of Growth) from Vesper Institute about the real reason patients avoid care, especially when
235: Why Being the Top Producer in Your Growing Dental Practice Is a Red Flag
What happens when you're producing $4.5M a year… but still feel stuck? In this episode, Dr. Ben Oppenheimer shares the real cost of being the top producer in a growing dental organization. From hiring associates and scaling to 7 practices, to the challenge of letting go and learning to lead, Ben opens up about the hard lessons that come with growth. He talks mentorship, internal training, and what
234: Why $1M–$3M EBITDA Dental Practices Get the Highest Valuations
Did you know practices with $1M–$3M in EBITDA see the highest demand and valuations in today's market? In this episode, Emmet Scott sits down with Brannon Moncrief, CEO & Principal of McLerran & Associates to unpack what actually drives practice value—and what silently holds it back. They talk owner-dependence, key man risk, and why growing same-store revenue matters more than adding new locations
233: How One Dental Practice Recovered $400K by Fixing Collections
Is $800,000 in unpaid claims sitting in your practice—and you don't even know it? In this episode, we sit down with Shreyas Parab, CEO of Daydream, who shares the powerful story of running his mom's dental practice—and uncovering a revenue nightmare. From growing up answering phones to battling $800K in outstanding claims, Shreyas breaks down how Daydream is helping practices finally get paid with
232: Save 30% on Dental Supplies Without Changing Vendors
Are you overspending on dental supplies without even realizing it? In this episode, we sit down with Brad Freeman, Founder & CEO of SourceClub, to uncover how most practices are silently bleeding money through outdated procurement habits. Brad shares the real math behind supply costs, the hidden fees most GPOs don't talk about, and why SourceClub's model is saving DEO members thousands. If your su
231: How Top Dentists Cut Financial Management Time in Half
Are you still using paper checks to run your dental business? In this episode, we sit down with Ashley Valdivia, Account Executive at BILL, to talk about what's really slowing down growth behind the scenes—manual payments, lost invoices, and late fees. Ashley shares real stories from practices who've reclaimed their time by streamlining finance workflows. You'll hear what a well-oiled, growth-read
230: How One Dentist Added $10K in Monthly Revenue Using Smarter Payment Processing
Are rising credit card fees quietly draining your profits? One DEO member noticed an extra $10K in their account—and it wasn't magic. In this episode, Emmet Scott chats with Roman Shtimerman, Director of Operations, and Steven Patala, Director of Sales, from Nadapayments about how dental practices can reduce processing costs without upsetting patients. They break down compliance myths, explain pat
229: Why 1,600+ Location DSOs Still Face Your Same Dental Practice Problems
Ever wonder if the challenges you're facing will disappear once you grow your practice? In this episode, Emmet sits down with J.W. from SupportDDS to talk about why the problems don't vanish—they multiply. They swap stories from the Destination DSO event, share real conversations between owners with 18 and 1600 locations, and get honest about leadership struggles, crucial conversations, and the hi
228: The Mistakes That Nearly Broke This $10M Dental Group
What happens when your second practice tanks and you're the only one holding it all together? In this episode, Dr. Alex Reznikov, Founder & Owner of Dental Group of Chicago, shares the raw truth about what nearly broke his growing dental group—and how he rebuilt it with the right people, systems, and mindset. From trusting too easily to learning the value of clear financials and leadership, Alex w
227: How 30 Missed Calls a Month Could Cost Your Dental Practice Patients
Are missed calls quietly draining your practice's growth? In this episode, Jake Puhl sits down with Garrett Robins, Sales Director at Nexa, to talk about what really happens when phones go unanswered. Garrett shares real stories from dental practices—busy teams, missed opportunities, and patients slipping away. You'll hear how practices are keeping phones covered after hours, booking appointments
226: How to Build a High-Value Dental Practice Buyers Want
Ever wondered what really happens behind closed doors in dental practice sales and private equity deals? In this episode, Emmet Scott sits down with Eric Scalzo and David Marks, Partners at Holland & Knight, to uncover the evolving world of dental M&A. They break down what buyers are really looking for, why compliance and culture go hand-in-hand, and how to build a business others actually want to
225: How IV Sedation Doubles Dental Production and Helps Fearful Patients
What if the biggest growth opportunity in your practice was the 50% of patients no one else is talking to? In this episode, we sit down with Clay Griffith, Head of Marketing and Growth for Advanced Dentistry, and Leah Zipperstein, Head of Growth and Strategy at Vesper Institute, to unpack how fear-based patient behavior is actually a powerful opportunity for dentists ready to lead differently. You
224: How One Dentist Entrepreneur Unlocked Profit by Fixing RCM
Ever wonder why everyone seems to be making money except the dentist? In this episode, Emmet sits down with Dr. Vajahat Yar Khan, DEO Elite Member and CEO of DentTracks & USA Dental Solutions, to unpack how he scaled from 3 to 11 practices by solving one of the biggest headaches in dentistry: revenue cycle management. They dive into insurance verification, collections, outsourcing, and how tech ca
223: Why Your Dental Practice's Google Business Profile Isn't Ranking and How to Fix It
Feeling frustrated that your Google Business Profile still isn't ranking—even after optimizing everything? In this episode, Emmet sits down with James Kuck, SEO Lead at HIP Creative, to unpack what's really working in local SEO for dental practices. They dive into Google Business Profile hacks, the power of proximity, how reviews impact your rankings, and why answering the phone might be your best
222: The Associate Retention Playbook Every Owner Needs
What if the key to associate retention isn't equity—but leadership? In this episode, Dr. Samson Liu, Founder of SOHDental, shares how he scaled to 40+ locations by focusing on people-first leadership, trust-building, and operational clarity. He breaks down his method for mentoring associates, tightening schedules without burnout, and boosting case acceptance through a simple mindset shift. You'll
221: Meet the DEO's New CEO and the Next Chapter in Coaching & Community
What happens when a founder realizes their best role isn't as CEO? In this episode, we break down a major transition at the DEO—Jake Puhl moves into a Chief Growth Officer role while Emmet Scott steps in as CEO. But this isn't just about titles. It's about recognizing where you thrive, aligning your role with your strengths, and making bold moves for business growth. Jake and Emmet dive deep into
220: Book 30% More Appointments Without More Staff in Your Dental Practice
Are you losing patients before they even walk through your door? Even with a great front desk team, calls go unanswered, details get missed, and new patients move on. In this episode of DEO's Growth Secrets, Jake Puhl talks with Abdul Jamjoom, CEO & Co-Founder of Arini AI, about a simple solution: an AI phone assistant that answers every call, collects complete patient information, and books appoi
219: The Sensor Problem Draining Your Cash Flow and How to Solve It
Are you overpaying for dental sensors and getting stuck in a cycle of costly repairs? In this episode, we sit down with Aaron DeCorte, VP of Sales & Marketing at JAZZ Imaging, to uncover why traditional sensor purchasing is outdated—and what smarter, cost-saving alternatives exist. We dive into the frustrations of managing equipment across multiple locations, the hidden costs of warranties, and ho
218: Insurance Verification Solutions Every Dental Entrepreneur Needs to Know
Are outdated insurance verification processes draining your time and profitability? In this episode, Vivek Kinra, CEO of Verrific, shares how his wife's experience as a dentist inspired him to tackle the inefficiencies plaguing dental practices. From endless phone calls to denied claims, Vivek breaks down the challenges teams face and how Verrific simplifies verification to save time and increase
217: Unlock the Secrets to Patient Growth with HIP Creative
What's the secret to making your dental practice thrive without wasting money on ineffective marketing? In this episode, we sit down with Luke Infinger, CEO & Co-Founder of HIP Creative, to uncover the strategies behind transforming your practice's systems into a patient-generating powerhouse. From mastering front desk training to tracking ROI with precision, Luke shares how HIP Creative's unique,
216: Cut 200 Admin Hours Monthly and Focus on Practice Growth
Do you feel stuck managing endless admin tasks instead of focusing on growing your dental practice? Join Jake Puhl and Steijn Pelle, CEO & Co-Founder of Lassie, as they uncover how technology is reshaping the dental industry. In this episode, you'll hear how Steijn's journey—from Silicon Valley to sitting in a dental office—sparked the creation of tools that cut admin time from 200 hours a month t
215: Why Dentists Must Embrace the AI Revolution Now
Are you ready to transform how you diagnose, communicate, and grow your dental practice? In this episode, we dive into the groundbreaking ways AI is reshaping dentistry with Florian Hillen, the CEO of VideaHealth. Learn how AI-powered tools help dentists improve patient trust, streamline diagnosis, and boost treatment acceptance rates. We discuss real-world applications like showing patients disea
214: Dental Marketing That Actually Grows Your Bottom Line
Ever wondered where your marketing dollars really go—and how to make them work harder for you? In this episode, Jake Puhl sits down with Neil Zemba, founder of Rise DDS, to uncover the secrets of marketing attribution and its game-changing impact on dental practices. They dive into the challenges of tracking ROI, the power of connecting marketing systems to patient management software, and why und
213: 2025 M&A Trends Every Dental Entrepreneur Must Know
How will the 2025 M&A landscape shape your dental practice's future? In this episode, Chip Fichtner, Principal at Large Practice Sales, explores the opportunities invisible DSO partnerships create for growth-minded dentists, from scaling strategies to achieving record valuations. He also breaks down what the 2024 election results mean for dental M&A and how legislative changes could impact consoli
212: Unlock Practice Growth with An All-in-One Technology Solution
Are you running your multi-million-dollar practice with outdated systems? In this episode, Jake Puhl sits down with April Lowry, General Manager of Ora Dental, to dive into the game-changing potential of streamlined practice management. Discover how Ora's all-in-one platform is tackling hidden inefficiencies, unifying everything from scheduling and claims processing to AI-powered imaging—all desig
211: CEO Series: Is AI the Path to Dental Growth or Is It People
Is AI the future of dental leadership—or just another tool? In this episode of our CEO Series, we sit down with Amol Nirgudkar, a tech innovator & CEO at Patient Prism, to explore his unique perspective on AI's role in transforming dental practices and the world beyond. He shares insights into how AI can identify hidden challenges yet emphasizes that true growth still relies on human connection an
210: How to Stop Losing Patients with a Membership Continuity Plan
Are you losing 9 out of 10 uninsured patients and not sure why? In this episode, Jake Puhl, CEO of the DEO, talks with Paul Lowry, CEO & Co-Founder of Dental Menu, about a membership continuity plan that's helping practices solve retention problems and boost profitability. They reveal shocking stats on patient retention and explain how a true membership continuity plan can keep patients coming bac
209: Cut Costs, Not Quality: Secrets from VOCO Experts
Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts Gregor Connell, Director of Clinical Education, and Brian Curley, Director of Strategic Markets at VOCO America. They dive into the critical balance of cost and quality in dental supplies, exploring why "cheap" isn't always best. Greg shares insights from his 35 years in the field, offering clinical solutions to common dental challenge
208: Grow Your Dental Practice with Streamlined Ortho Care and Financing
In this episode, Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Kevin Gladstone, Director of Sales at OrthoFi, and Jay Hogan, Vice President and Co-Founder of PerfectFitOrtho. They discuss a powerful partnership aimed at helping dental practices offer more orthodontic care, streamline treatment plans, and simplify payment processes for patients. Kevin and Jay share how combining fl
207: Building People-First Cultures to Attract and Retain Top Talent
Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts Jamie Viramontes, Founder and CEO of Konnect. Jamie shares insights from his 25-year career in human resources, discussing how to attract and retain top talent in the dental industry. They explore the current labor challenges, such as managing generational gaps and creating engaging workplace cultures. Jamie emphasizes the importance o
206: CEO Series: How J.W. Oliver Built a Global Dental Support Team
In this episode, Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts J.W. Oliver, Managing Partner of Support DDS, for the second installment of the CEO series. They discuss leadership, delegation, and scaling a business globally. J.W. shares his journey from running a small dental equipment company to leading a team of 1,200 across multiple countries. He emphasizes the importance of em
205: CEO Series: How Brannon Moncrief Built a Leading M&A Firm
In this first episode of the CEO Series, Jake Puhl sits down with Brannon Moncrief, CEO & Principal at McLerran & Associates, to kick off a new lineup of powerful conversations with industry leaders. Each episode will dive into the entrepreneurial journeys of CEOs, uncovering how they navigate challenges and scale their businesses. In this episode, Brannon discusses his path from dental finance to
204: Mastering Dental Financials with Good Margins Dental Accounting
In this episode, Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Michelle Lee, Owner of Good Margins Dental Accounting (Super Accountants for Super Dentists). They dive into why having clean financials is crucial for dental practices, how transparency can impact decision-making, and the common pitfalls dentists face with financial management. Michelle also shares tips on optimizing
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