Work For Humans
Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leaving managers burned out and workers seeking other opportunities. At Work for Humans, we believe work can be designed differently. When you design work like products people love, your company wins. Work becomes irresistible, employees passionately buy into their roles every day, and your company takes measurable strides towards your vision.
Episodes
What We Get Wrong About Work | Barry Schwartz, Revisited
We’ve spent decades designing work around the idea that people need incentives to perform. But what happens when the systems designed to motivate people actually get in the way of motivation? Professor Barry Schwartz has spent decades studying what makes work meaningful, and his research challenges the idea that money and performance incentives are enough. In this revisited episode, Dart and Barry
When Career Success Feels Unfulfilling | Megan Hellerer
Megan Hellerer had done everything she was supposed to do. She went to Stanford, graduated with a 3.9, and dutifully climbed the ladder at Google. But the life that looked great on paper felt terrible inside. A panic attack on the floor of a public restroom forced her to confront a bigger question: what if the problem wasn't choosing the wrong destination, but the idea that we need a destinat
The Core Value Equation: Building Culture That Scales | Darius Mirshahzadeh, Revisited
Darius Mirshahzadeh built the company he'd always wanted. In just three years, he grew it from a one-person operation into one of the fastest-growing companies in the United States. But when he looked around, he realized something unsettling: he hated the company he had created. That experience forced him to rethink what it really means to scale a business. In this revisited episode, Dart and
The Missing Discipline for Better Work | Chris Metcalfe
After years building software products, Chris Metcalfe crossed into People & Culture and noticed something surprising. Organizations invested enormous effort into understanding customers, testing ideas, and improving products, yet the work people did every day was rarely designed with the same discipline. That realization led him to ask a different question: what if work itself were managed li
Jobs to Be Done: A Better Way to Understand Customers | Jim Kalbach, Revisited
Most companies obsess over products, but Jim Kalbach believes they're asking the wrong question. Customers don't buy products because of what they are. They "hire" them to make progress in their lives. Jobs to Be Done is a way of uncovering that progress, helping organizations stop guessing what people want and start understanding twhat people are really trying to accomplish. I
Designing Better Work With Product Thinking | Vanessa Monsequeira
Vanessa Monsequeira spent years leading change initiatives and helping organizations roll out new systems. Again and again, she saw that the hardest part wasn't convincing people to change, it was that the work itself had never been intentionally designed. That realization led her to apply product thinking to the workplace, treating work as something to be researched, tested, and continuously
Beyond HR: The Rise of Human Development | Bob Aubrey, Revisited
Dr. Bob Aubrey has spent decades advancing the field of human development across Asia. With experience spanning 25 countries and six continents, he founded and chairs the Advisory Board of the ASEAN Human Development Organisation (AHDO), which promotes human development across the region and beyond. In this episode, Dart and Bob discuss the global human development movement, where it fits alongsid
Teal Organizations: A Better Way to Organize Work | Matthew Spaur
Most organizations are built around hierarchy, clear reporting lines, and top-down control. But a growing number are experimenting with a different way of organizing work through self-management, distributed authority, and evolving purpose. As more organizations experiment with alternatives to traditional management, Matthew Spaur has spent years studying Teal organizations and what actually happe
Experience Design: Creating More Meaningful Work | Abraham Burickson, Revisited
Twenty years ago, Abraham Burickson and his collaborators asked a simple question: what if a work of art were designed for just one person? Instead of creating experiences for the masses, they spent months crafting deeply personal journeys for an audience of one. That experiment grew into a new way of thinking about design, participation, and transformation. In this revisited episode, Dart and Abr
Building Organizations for a Future That Doesn't Fit the Past | Rishad Tobaccowala
Rishad Tobaccowala has spent much of his career breaking out of boxes. First it was the spreadsheet and the idea that organizations can be managed through numbers alone. Then it was the office and the assumptions built into how we supervise and coordinate work. More recently, he has turned his attention to the broader structures that shape how we work and learn. In this episode, Dart and Rishad di
Talentism: Building Organizations Around Human Potential | Jeff Hunter, Revisited
After years leading recruiting and talent systems at companies like Bridgewater, Electronic Arts, and Dolby, Jeff Hunter came to believe that many of our assumptions about talent, hiring, and performance are fundamentally wrong. The problem is not that people lack potential. The problem is that the systems around them often fail to recognize or develop it. In this revisited episode, Dart and Jeff
Beyond Collective Impact: What It Really Takes to Change a System | John Kania
Many of the problems we care most about cannot be solved by a single organization. That insight helped John Kania develop Collective Impact, a framework for bringing people together around shared goals. But over time, Kania noticed that coordination alone was not enough. Even when groups made progress, the deeper patterns of the system often remained unchanged. In this episode, Dart and John discu
How Treating Employees Like Customers Transforms Performance and Belonging | Mark LeBusque, Revisited
After becoming painfully aware that he cared more about the numbers than the well-being of his employees, Mark LeBusque began to question his management philosophy. An insight to start thinking of his employees like customers helped Mark breakout of the "employees as inputs to production" model that previously informed his thinking. With this shift in management style, Mark was able to l
Moral Economics: Where Human Values Shape Markets | Alvin Roth
A kidney transplant does not work like buying a gallon of milk. Neither does hiring or getting into a medical residency. In these markets, both sides care deeply about who they end up with, and a good outcome depends on more than money. Alvin Roth has spent his career studying what makes those systems succeed or fail. His work designing kidney exchange programs showed that even when people despera
Team Chemistry: The Intangible Forces That Make Teams Win | Joan Ryan, Revisited
When Joan Ryan stepped into the locker room to conduct her first post-game interview as a sports journalist, she was all but kicked out by the players. Feeling both unwelcome and undeterred, she made a firm decision to stick around and make a name for herself as one of the first female sports columnists in the country.Intrigued by the concept of team chemistry, Joan wrote Intangibles, where she sh
The Hidden Cost of Leaving Faith Outside Work | Elaine Ecklund
Most workplaces don’t quite know what to do with faith. It often gets simplified, avoided, or treated as something too divisive to bring into professional life. Elaine Ecklund studies what happens when people try to leave that part of themselves outside the workplace, and what is lost when they do. Her research shows that faith is rarely just about religion. It becomes a window into bigger tension
Why People Want Conflicting Things from Work | Derek Sivers, Revisited
People often want conflicting things from work because they carry different ideas about what makes a good life. What feels meaningful to one person can feel draining to another, and those differences often go deeper than personality or preference. That is what makes Derek Sivers’s book, How to Live, so useful here. It lays out 27 competing ways to live, each one convincing in its own voice. In thi
What Does It Mean to Be Rational at Work? | Barry Schwartz
Rational choice theory has become so familiar that it can feel like common sense. We talk about trade-offs, optimization, ROI, and risk as if they capture what it means to think clearly. But many of the decisions that matter most do not work that way. They are shaped by context, values, relationships, and the larger story of a life. In this episode, Barry Schwartz returns to discuss how rational c
The Future of Work Starts Now: What You Do Today Shapes Tomorrow | Reanna Browne, Revisited
In many organizations, some people are focused on keeping the lights on. Others are pushing for change. But what if the future isn’t something out there waiting for us at all? What if it’s shaped by what we do—and don’t do—right now? For Reanna Browne, that shift starts with how we think. Change how we think about the future, and we change how we act in the present. In this revisited episode, Dart
Still Working at 80: When Retirement Isn’t an Option | Noah Sheidlower
An 81-year-old woman shows up for work at Home Depot while managing serious health issues. She isn’t there because she loves retail. She’s there because stopping isn’t really an option. That story is one of many Noah Sheidlower encountered while reporting on Americans working into their 80s and 90s.Together, they point to something that's changing about retirement: for many people, it doesn’t
Designing Transformation: How Experience Changes People | Claus Raasted and Paul Bulencea, Revisited
Most organizations approach change as something to manage. A new strategy, a new structure, a new set of goals. But what if real transformation doesn’t come from plans or policies, but from experiences that change how people see themselves and each other? Claus Raasted and Paul Bulencea design those kinds of experiences. Through the College of Extraordinary Experiences, they bring together people
From “Me” to “We”: What Leadership Is Really About | Josh Block
Josh Block became president of his family’s medical imaging company at 29, just months after layoffs had shaken trust across the business. People were asking whether he was ready. His answer was simple: not fully. But he knew what he didn’t know. That humility became the starting point for how he chose to lead. Instead of protecting his position or pushing for performance at any cost, Josh shifted
Building a Customer Movement: How Companies Create Experiences That Work | Alain Thys, Revisited
Many companies treat experience as the final layer of the business: a nicer interface, a friendlier script, a smoother customer interaction. But the real experience of a company comes from something deeper. It grows out of the systems, incentives, and environments that shape how people behave. If those foundations are wrong, no amount of design can fix it. Experience architect, Alain Thys, has spe
The Hidden Cost of Certainty at Work | Margaret Heffernan
In a world that feels increasingly uncertain, making confident business decisions is hard. So we grasp for certainty. Numbers feel certain, but they often give us the false comfort of measuring the wrong things. In her book Embracing Uncertainty, Margaret Heffernan explores a different approach. Looking at artists, writers, and musicians, she asks what we can learn from people who produce extraord
The Cost of Managing From Above | William Hurst, Revisited
William Hurst is all too familiar with the disasters that have resulted from tops-down governance. Through years of fieldwork in China and Indonesia, William has seen what happens when decision-makers are cut off from life on the ground. In this revisited episode, Dart and William explore how companies experience similar problems when they try and optimize complex systems for narrow outcomes.Willi
The Toxicity We Tolerate at Work | Catherine Mattice
Toxicity at work isn’t always obvious. Most times, it shows up as sarcasm, neglect, and unresolved conflict. Catherine Mattice learned this firsthand while working as an HR leader inside an organization where one person slowly broke a good culture. Leadership would not step in, and she watched good people leave. That experience led her to spend years helping organizations understand and address th
Technology Alone Won’t Change the World | Kentaro Toyama, Revisited
Kentaro Toyama spent a decade designing technologies to fight global poverty and improve education and health. As co-founder of Microsoft Research India lab, he made a troubling discovery – innovative technologies can’t create change on their own. Realizing that social progress depends more on people than on the technology they use, Kentaro became a self-proclaimed “geek heretic” who now teaches o
The Problem With Scale: What Growing Too Big Does to Work | Geoffrey West
Geoffrey West didn’t set out to explain work. He was a physicist trying to understand why living things grow, age, and die. But when his questions expanded into biology, cities, and organizations, they offered a way to think about why growth changes how organizations behave and why success often brings new constraints. In this episode, Dart and Geoffrey discuss why work feels different as organiza
What Classrooms Reveal About Designing Better Work | Peter Liljedahl, Revisited
After decades in education, Dr. Peter Liljedahl realized that many classrooms fail to engage the people inside them. Rather than accept that reality, he began challenging every classroom norm he could find, asking a single question of each one: does this increase thinking?What followed was a decades-long effort to redesign learning environments from the ground up, dramatically increasing student e
What Complex Organizations Do to Ethics | Ed Freeman
Ethical questions at work rarely show up as rules or compliance issues. They show up in the systems organizations design and the outcomes those systems produce. And even well-intentioned leaders can create harm without meaning to. In this episode, Dart and Ed explore legitimacy, responsibility, employees, power, and why acting ethically inside complex systems is so difficult, even when people know
The Experience IS the Brand | Alder Yarrow, Revisited
Experience is brand. The experiences people have with a company shape how they feel, what they trust, and whether they stay. Creating those experiences is not just about interfaces or marketing. It requires rethinking internal processes, digital systems, and the everyday realities of work. Alder Yarrow has spent decades helping organizations understand experience from the inside out, and why lasti
What Happens When AI Removes Friction from Work | Aaron Horwath
While leading L&D at Creative Force, Aaron Horwath and his leaders began treating work as a product to be designed. That shift had wide effects, including something unexpected. Creative Force became one of the few companies to implement AI in a way that actually improved the experience of work. Instead of chasing tools, Aaron and his team started with people. In this episode, Dart and Aaron di
Psychological Design: How Environments Predict Our Psychology, Behavior, and Ability to Thrive | Jan Golembiewski, Revisited
Every building comes with a set of expectations. Students are quiet in a library, but loud on a playground. Adults are focused in their deckchairs yet chatty on bar stools. Witnessing the limitations of conventional building design, Jan Golembiewski began to leverage design psychology to improve the lives of different groups, from inmates to the elderly. As one of the world’s leading researchers i
Investing in the Future of Work: A New Path for Venture Capital | Virginie Raphaël
Ideas don’t grow on their own. Something has to amplify them. Universities amplify what they teach, consultants amplify what they recommend, and money amplifies the ideas it chooses to back. If we want to understand how work changes at scale, we have to look at how capital shapes which ideas take root. Virginie Raphaël is redesigning that amplifier. In this episode, Dart and Virginie discuss how v
Alive at Work: The Neuroscience of Helping Your People Love What They Do | Daniel M. Cable, Revisited
Dan Cable was doing his job and getting compensated for it, but there was a problem: he was going through the motions with no growth, learning, or sense of excitement. He knew he needed to make a change to excel. By exploring the neuroscience behind thriving at work, Dan has since used his experience to help companies like Coca-Cola and Twitter (now X) optimize employee conditions. In this revisit
The Business Case for Experience Design: A New Lens for Work | Mat Duerden
We experience the world through what we notice, how we feel, and what we remember. Yet most organizations still focus on products instead of the experiences those products create. Mat Duerden has spent his career studying how experiences work, why they matter, and what turns an ordinary moment into something meaningful or even transformative. In this episode, Dart and Mat discuss what makes an exp
Rethinking Career Design: How Traditional Education Set Up a Generation to Fail, and How to Course Correct Today | Farouk Dey, Revisited
In an ideal world, college would help students explore possibilities and imagine a future that fits who they are. Instead, many choose majors before they know themselves and get pushed onto a career conveyor belt with little space to discover what matters to them. Farouk Dey wants to change that. His work encourages students to pause, experiment, and learn from real experiences before deciding whe
Workflow Friction: The Missing Link in Work Design and AI Transformation | Stephanie Denino
Friction is part of every workplace. It shows up in the meetings that don’t need to happen, the unclear steps, and the small barriers that make work harder than it has to be. It’s a cost we’ve come to accept, but it doesn’t need to stay that way. When we look more closely, we start to see the real experience of work where people get stuck, where energy drains away, and where better design could he
Designing Your Life: How to Use Design Principles to Get What You Want in Work and Life | Bill Burnett, Revisited
From kitchen tables to self-driving cars, everything around us was designed to solve a problem. Bill Burnett, award-winning Silicon Valley designer, believes we can use the same approach to design careers that bring fulfillment and joy. By using curiosity, reframing, collaboration, and other tools, Bill shows how to enjoy the present while shaping a better future. In this revisited episode, Dart a
Work-as-a-Product: How Dropbox Redesigned Work for the Virtual Era | Melanie Rosenwasser
Dropbox didn’t just adapt to remote work. It redesigned work itself. After the pandemic, Melanie Rosenwasser and her team joined forces with Dropbox’s designers to study how people actually work and what they need to do their best thinking. Backed by data, they made the leap to their Virtual First operating model in which the vast majority of the workforce is remote and physical spaces are used pr
Immersive Experience Design: How to Use Story to Design Work Experiences | Stacy Barton, Revisited
Stacy Barton was assigned an exhaustive project at 9 pm and had to complete it by 6 am if she wanted to receive a paycheck. While most of us would have deflated under the pressure, Stacy saw an opportunity; it was time to get creative. By being inventive and working around the rules, she learned how to deliver a product that companies, employees, and her audience love. In this revisited episode, S
The Master Servant Doctrine: How Feudal Law Still Shapes Modern Work | Elizabeth Tippett
Modern work is haunted by an idea that began in feudal Europe. The Master Servant Doctrine gave employers the right to command and control workers while imposing a duty to provide for them. That ancient logic still shapes the modern workplace — from “at-will” employment and HR policies designed to protect companies, to benefits that bind people to their jobs. In this episode, Dart and Elizabeth ex
Designing Time: The Future of Experience Design | Dave Norton
Most organizations think about the design of work in terms of products, services, or customer journeys. But Dave Norton has spent his career arguing that experience design goes much deeper. It is about shaping how people spend their time and, in some cases, their lives. In this episode, Dart talks to Dave about how experience design has evolved, why context matters more than personality, and how A
Designing AI Tools That Think With You | Dimitri Glazkov
The tools we use shape how we work, what we see, and how we think. Dmitri Glazkov, Strategy Lead at Google Labs, initiated Breadboard and helped launch Opal—tools that let people connect prompts into systems that think together like Tinkertoys for the mind. His passion is building technology that makes creativity easier and more human. In this episode, Dart and Dmitri explore how AI can capture ta
Vitsœ: Building a Company That Lasts by Breaking the Rules | Mark Adams
Most companies chase growth by selling more things to more people, faster. Mark Adams has spent nearly 40 years proving there is another way. As Director of Vitsœ, he runs the company with one mission: to help people live better with less that lasts longer. In this episode, Dart talks to Mark about why Vitsœ resists conventional business rules, how it builds longevity and trust into everything it
AI as Dramaturg: What It Means to Create Art with a Machine | Matthew Gasda and Isobel McCrum
When playwright Matthew Gasda credited ChatGPT and Claude in the program for his play Doomers, it sparked a debate about whether machines belong in the creative process. The play wasn’t written by AI. It used AI as a dramaturg, a kind of philosophical collaborator, and that simple credit forced audiences to confront what it means to create alongside a machine. In this episode, Dart talks to Matt a
Stories Over Surveys: Unlocking Human Truths About Work and Life | James Warren
Surveys and numbers can capture averages, but they can’t reveal the raw humanity of lived experience. Stories can. Stories connect us, capture nuance and emotion, and uncover the “why” behind our choices in ways numbers never will. In this episode, Dart and James Warren talk about why stories reveal truths surveys miss, how personal narratives can be transformed into meaningful change, and how org
Architects of Transformation: Unlocking the Real Value of People | Michael Smith
Leaders today are under pressure from every direction: an unpredictable economy, the rise of AI, and the constant demand for transformation while keeping the business running. Few people see those challenges more clearly than Michael Smith. He argues that leaders make the greatest impact when they act as architects of transformation rather than playing defense. In this episode, Mike and Dart discu
Leadership Beyond the Individual: Relation in the Space Between Us | Jim Ferrell
One line in Martin Buber’s I and Thou stopped Jim Ferrell in his tracks. It made him realize that leadership isn’t inside the individual — it lives in the space between us. That insight became his new book, You and We: A Relational Rethinking of Work, Life, and Leadership. In it, Jim argues that progress doesn’t come from sameness, but from uniting across difference. In this episode, Jim and Dart
Skills at Scale: Building Organizations That Truly Learn | Sandra Loughlin
For years, Dart doubted that companies could actually make skills the building blocks of work. They felt too abstract, too static, too disconnected from real daily work. But Sandra Loughlin proved that in some cases, skills can deliver real value. In this episode, Sandra explains why skills only matter in context, why stretch assignments drive real learning, and what it takes to build a true learn
What the History of Germ Theory Teaches Us About Paradigm Shifts at Work | Dr. Robert Gaynes
The germ theory of disease is one of the greatest breakthroughs in human history. But it took more than 2,000 years of false starts and resistance before medicine finally recognized that germs cause disease. In his book Germ Theory, Dr. Robert Gaynes unpacks why this shift was so hard to achieve. In this episode, he and Dart explore what it teaches us about paradigm shifts today: why new ideas fac
Human-Centered AI: Designing Ethical Systems for Trust and Human Agency | Emily Yang
Emily Yang’s work sits at the intersection of AI ethics, governance, and human experience. She is an early advocate for bringing human-centered design and responsible innovation into the heart of enterprise AI, especially in HR and talent functions. For her, ethics is an activity — something we do, not just something we believe. In this episode, Dart and Emily talk about why AI feels both helpful
Hope Before Purpose: Creating a Work Culture Everyone Wants | Jennifer Moss
When we think about fixing burnout, most conversations start with purpose, work design, or leadership. But according to Jennifer Moss, the real starting point is hope. And not vague optimism, but cognitive hope—a measurable skill that gives people the power to set goals, find ways to reach them, and keep moving forward, even in uncertain times. In this episode, Dart and Jennifer discuss the link b
The Magic of Code: Wonder, the Experience, and Future of Programming | Sam Arbesman
Sam Arbesman writes deep, beautiful books about the boundary between technology, knowledge, and wonder. His most recent book, The Magic of Code, is another profound exploration—this time into the wonders revealed by code. Sam describes code as “a universal force—swirling through disciplines, absorbing ideas, and connecting worlds.” In this episode, Dart and Sam talk about the experience of coding:
Work Should Be Fun, Not Just Productive | Bree Groff
Bree Groff’s new book, Today Was Fun, pushes the reset button on expectations about work. There is no reason work can’t be fun. About half of the things that make it un-fun are self-inflicted—we can just stop doing them. Take off the serious-people costume. Stop all performative work. Take a nap that is for you, not just to recharge for more work. Stop suppressing emotions. Have fun with work frie
The System Is the Problem: Rethinking Business at the Systems Level | Sandra Waddock
Sandra Waddock has spent decades exploring the systems beneath the systems, asking questions about purpose, story, and the deeper operating logic of business. Sandra argues that the current model focused on growth, control, and short-term profit is no longer serving people or the planet. Instead of fixing surface-level symptoms, she invites us to reimagine the foundational assumptions business is
Customer Centricity: Designing Your Business Around Your Best Customers | Peter Fader
As one of the world’s leading experts on customer centricity, Peter Fader noticed that many businesses were making a critical mistake: they were treating all customers the same. Peter argues that customer centricity means focusing on the customers who matter most—those who are truly driving value for your company. His work is reshaping how businesses think about growth, loyalty, and strategy.In th
Time Poverty at Work: What It Costs and How to Reclaim Your Time | Ashley Whillans
Ashley Whillans has spent years studying how time, money, and workplace culture shape our well-being. As a behavioral scientist at Harvard Business School, she’s found that time poverty is more than a personal stressor—it’s a leadership challenge, an organizational blind spot, and one of the biggest barriers to well-being at work.In this episode, Dart and Ashley talk about why traditional perks mi
Transform Your Team: Redesigning Work for Clarity and Value | Stephanie Reuss & Victoria Stuart
Stephanie Reuss and Victoria Stuart noticed that companies were making big decisions about jobs, teams, and strategy without really knowing what people were doing. So they built Beamible, a platform that maps work at the task level. It helps organizations see what is working, what is slowing people down, and what actually creates value for the business. In this episode, Dart, Steph, and Vic talk a
The Map to Fearless Growth: Moving Beyond Fear at Work and in Life | Amon Woulfe
Most of us don’t realize how much fear shapes how we live and show up at work. But Amon Woulfe sees it clearly. As the founder of 432Hz, he has spent over a decade helping leaders understand the deeper fears that silently drive behavior, limit growth, and erode connection. In this episode, Dart and Amon explore how fear shapes leadership, why change agents often burn out, and what it takes to shif
Is Work Worth It? A Philosopher on Why We Work | Michael Cholbi
Michael Cholbi approaches work not just as a function of economics or management but as a deep philosophical question. He brings a rare lens to the topic, one that connects ancient wisdom, contemporary ethics, and the day-to-day experience of workers today. In this episode, Michael and Dart explore how work shapes us and how it might be reimagined to serve us better. From Plato and Marx to Bullshi
Metacognition: The New Essential Skill for an AI World | Anthea Roberts
Anthea Roberts began her career in international law. But after years of studying global conflict and power, she realized the real problem wasn’t policy—it was perspective. People weren’t just disagreeing on solutions; they weren’t even seeing the same problems. This realization led Anthea to develop "Dragonfly Thinking," a framework designed to help individuals and organizations view ch
How to Design the Future On Purpose | Lisa Kay Solomon
Lisa Kay Solomon sees design everywhere—not just in products, but in conversations, strategies, systems, and futures. As a futurist and strategist, she has spent her career helping leaders and organizations think long-term, navigate uncertainty, and drive meaningful change through intentional design. In this episode, Lisa and Dart talk about how to lead with imagination in uncertain times, why goo
Inside Nubank’s Bold Experiment: HR as a Product | Suzana Kubric & Jessica Matsumoto
Nubank is the largest digital bank outside of Asia and one of the fastest-growing companies globally, recently surpassing 119 million customers across Brazil, Mexico, and Colombia. Much of that growth has been fueled by an obsessive focus on customer experience. Now, Suzana Kubric and Jessica Matsumoto are bringing that same mindset to employees. In this episode, Dart talks with Suzana and Jessica
How Platforms Are Rewriting the Rules of Work | Andrei Hagiu
If work is a product, and employees are customers of that product, then every company is a multi-sided business, one that must serve both consumers and workers. According to platform economist Andrei Hagiu, how companies design that experience, how they structure control, pricing, and participation, matters more than we realize. He has spent his career studying the world’s most influential platfor
Built on Audacity: How to Be Bold at Work and Take Worth-It Risks | Anne Marie Anderson
At its best, work is co-created. It’s not something companies hand out—it’s something employees help build by showing up fully and taking risks. But that kind of courage requires something we don’t talk about enough: audacity. Anne Marie Anderson has built her career on it. She’s worked in 20 countries, broken ground as one of ESPN’s first female sideline reporters, and navigated some of the most
The Surprising Power of Humility at Work | Simon Moss
When we talk about what makes a great leader, we tend to focus on confidence, decisiveness, and maybe even charisma. Less often do we talk about humility. And yet, humility, according to psychologist Dr. Simon Moss, may be the trait that unlocks the most growth, resilience, collaboration, and trust. In this episode, Dart and Simon talk about why humility isn’t the opposite of confidence, how futur
Listening Beyond Words: How to Really Hear People at Work | Oscar Trimboli
Oscar Trimboli has spent his life helping people hear what’s not being said. As a listening expert and advisor to some of the world’s largest companies, he’s discovered a surprising truth: most of us only catch a fraction of what’s being communicated. We hear the words, but miss the silences, emotion, and meaning beneath them. In this episode, Dart and Oscar explore the five levels of listening, w
How Employee Ownership Could Save America’s Democracy | Joseph Blasi
What do the drafters of the U.S. Constitution, 19th-century industrialists, and a modern defense contractor have in common? According to economic sociologist Joseph Blasi, they all believed in one powerful idea: that democracy itself depends on ownership, and that ownership should be broadly shared. He argues that if we want work to truly work for humans, we need to think beyond job design to a mo
The Anatomy of Genres: How Story Forms Explain the Way the World Works | John Truby Replay
From an early age, John Truby knew that stories are not just something that happens on a page. Story is all around us. It structures how we interpret events, and even how we decide how to live. For John, story forms explain the way the world works.John is a screenwriter and the founder and director of Truby’s Writers Studio in Los Angeles, where he teaches novelists, screenwriters and TV writers
How to Build an Economy That Works for Everyone | Nick Romeo
As a journalist, Nick Romeo has interviewed people doing remarkable things, from running worker-owned companies to redesigning gig work as public infrastructure. These experiences shaped his new book, The Alternative: How to Build a Just Economy, and led him to one big insight: a better economy isn’t just possible—it’s already here. In this episode, Nick and Dart talk about the difference between
The Progressive Work Ethic: What We Lost and How to Win It Back | Elizabeth Anderson
For centuries, the work ethic was used to justify inequality, but it also fueled a powerful movement for justice. In the final part of this series, Elizabeth Anderson and Dart Lindsley explore the progressive work ethic, a vision of labor rooted in dignity, equality, and shared prosperity. They trace how thinkers like Adam Smith, John Stuart Mill, the Ricardian Socialists, and Karl Marx inspired r
Work Ethic's Dark Turn: The War on the Poor | Elizabeth Anderson
The work ethic began as a religious principle before evolving into an economic theory. But by the 18th and 19th centuries, it had taken on a new role: a justification for social inequality. Thinkers like Adam Smith and John Stuart Mill saw work as a path to dignity and opportunity, while economists like Thomas Malthus and Nassau Senior argued that keeping wages low and limiting aid would encourage
How Work Became a Moral Duty: The Origins of the Modern Work Ethic | Elizabeth Anderson
Elizabeth Anderson is one of today’s leading political philosophers and has spent years studying how the work ethic shapes our economy, society, and politics. In her latest book, Hijacked, she explores how hard work, a principle originally intended to advance the virtue of helping others, has been used by parts of society in ways that harm workers.This is the first of a three-part series tracing t
Designing Work Like a Subscription Product: How to Retain Top Talent | Luke O’Mahoney
Luke O’Mahoney is one of the leaders of the movement to reframe work as a product that every company sells to employees. In particular, Luke has gone deep into the implications of recognizing work as a subscription product, and brings an absolute wealth of ideas to bear on how to create the kind of work experience product that employees want to buy every day. People don't stay in jobs because
Who Owns the Experience of Work? Managers as Product Managers | Alex Komoroske
This is the third in a series of episodes with world-leading product management experts about how we might build product management best practices into team leadership. Alex Komoroske spent years as either a Product Manager or Director of Product Management for platforms that most of us use every day: Chrome, Google Maps, Google Earth, and others. He then went on to lead corporate strategy at Str
Beyond Accommodations: How Personalization at Work Benefits Everyone | Charlotte Dales
Most employees need some form of support to thrive at work, whether it’s flexible hours to care for a loved one, mental health resources, or a quieter space to focus. But asking for help can feel risky. That silence holds people back and costs companies more than they realize. Charlotte Dales is trying to fix that. As the co-founder and CEO of Inclusively, Charlotte is building a platform that hel
The California Experiment: Can Government Use Community Service to Fix Work and Heal Society? | Josh Fryday
When Josh Fryday’s wife was evacuated from Japan after the 2011 Japan disaster, he stayed behind. As a Navy officer, he joined Operation Tomodachi, one of the largest humanitarian relief efforts in history. Working alongside people who thought differently, he learned that service brings people together around a common mission to accomplish amazing things.Now, as California’s first-ever Secretary o
Your Company's Superpower: How Dyslexic Thinkers Are Shaping the Future | Kate Griggs
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