The Motorola Solutions Podcast
What is mission-critical AI, and how is it shaping our future? Join Motorola Solutions executive vice president and chief technology officer Dr. Mahesh Saptharishi as he and AI experts explore the science, the challenges and the incredible potential of AI when it matters most.
Episodes
Ep. 8 Part 5: How AI is Rewriting the 911 Playbook with Stephen Kennedy
Stephen Kennedy reveals how live AI tools like real-time transcription and summarization are fundamentally altering the speed and structure of 911 dispatch operations. Instead of waiting on rigid, step-by-step handoffs, dispatchers are actively innovating — using live transcripts to verify locations, search call details and stage additional resources before a call is even finished. Kennedy highli
Ep. 8 Part 4: Why Speed Isn't the Only Metric That Matters in a PSAP with Stephen Kennedy
In emergency response, every second counts, but speed alone doesn't save lives. So how do we move public safety beyond the stopwatch and start measuring what truly matters? Stephen Kennedy joins Mahesh to re-examine quality assurance, call performance and the real-world impact of AI inside the Public Safety Answering Point (PSAP). Discover how visual transcription is revolutionizing superviso
Ep. 8 Part 3: Building Trust and Resilient Systems with Stephen Kennedy
Stephen Kennedy returns to dive into how next-generation technology transforms raw 911 data into actionable intelligence — and how to build infrastructure resilient enough to handle it. From smart live transcription and AI summarization to hardware redundancy during Florida hurricanes, Stephen explains how public safety systems are evolving to keep dispatchers, radio operators and first responders
Ep. 8 Part 2: Taming the Information Flood with Stephen Kennedy
What happens when every alarm in a 911 center sounds like a top priority? Nothing gets prioritized. In this episode, Stephen Kennedy joins Mahesh to unpack the hidden crisis facing modern emergency response: information overload. Discover why adding more screens and notifications can actually slow down response times, how Sumter County built an ingenious non-emergency pipeline to solve staffing sh
Ep. 8 Part 1: The Architect of Modern Public Safety with Stephen Kennedy
When Stephen Kennedy was 16, he watched his grandmother suffer a stroke. Helpless in that moment, he made a promise never to feel unprepared again. That single moment launched a career spanning every corner of public safety: volunteer firefighter, paramedic, police officer, 911 dispatcher and now Assistant County Administrator. In this episode, Stephen takes us behind the console to reveal what it
Ep. 7 Part 4: Mapping the AI Shift in 911 with Ty Wooten
Every 911 call creates a mountain of data — but more often than not, that data gets buried in messy text notes and trapped in siloed systems. What happens when we unlock it?In the finale of our four-part series, public safety expert Ty Wooten joins Mahesh to map out the practical future of AI in emergency communications. This isn't about replacing the human element; instead, it’s about removi
Ep. 7 Part 3: The Reflex of Response: Structured Protocols in 911 with Ty Wooten
A traffic accident isn't just an accident. It is a shifting data puzzle that might require police, extraction crews, hazardous materials cleanup or advanced medical trauma units. Navigating that uncertainty requires a flawless standard of care.In part three of our conversation with Ty Wooten, we dissect the underlying architecture of structured protocols and explore dispatch’s next evolution:
Ep. 7 Part 2: The Technical Gauntlet of 911: An Inside Look at the PSAP with Ty Wooten
"The fact that Uber and Domino's can literally know where you're standing to pick you up on the corner, and the fact that we don't still have that level of accuracy in location natively in 911, is probably the most frustrating part ..."What actually happens after you dial 911 and press the green button? In part two of our deep dive with emergency communications expert Ty W
Ep. 7 Part 1: The Frontline Specialist and the Science of Response with Ty Wooten
"When someone calls 911, they don't care that you work for an agency that only dispatches for police or fire. They expect that someone there knows exactly what they're supposed to know and how to handle that situation... Most people will only call 911 two or three times in their lifetime. It's one of the most difficult days of their lives, and you have to have the answers."
Ep. 6 Part 4: Trust, Transparency and the Human–AI Partnership with Dr. Harriet Rowthorn
In the final installment of our series, cognitive psychologist Dr. Harriet Rowthorn joins Mahesh to tackle one of the most complex hurdles in artificial intelligence: building and calibrating human trust. We explore why common transparency tools, like confidence scores, often fail to improve human judgment and how trust is built through repeated, personalized interaction over time. Dr. Rowthorn de
Ep. 6 Part 3: Mind Replacing vs. Mind Extending — AI, Learning and Human Capability with Dr. Harriet Rowthorn
In the third part of our series, cognitive psychologist Dr. Harriet Rowthorn joins Mahesh to explore the profound impact of AI on human learning and cognitive development. We dive into the critical distinction between using AI as a "mind replacement" — outsourcing critical thinking and planning — and using it as a "mind extender" that enhances our ability to personalize learnin
Ep. 6 Part 2: Designing Human–AI Interaction by Understanding Human Memory with Dr. Harriet Rowthorn
In the second part of our series, cognitive psychologist Dr. Harriet Rowthorn returns to move from the foundations of memory into a more specific set of questions: what happens when AI enters the loop of human recall? We explore why AI can be so dangerous when memory is already fragile — examining how plausible errors, confidence and "processing fluency" can make inaccurate information f
Ep. 6 Part 1: Human Memory and Recollection of Information with Dr. Harriet Rowthorn
In this first part of a four-part series, cognitive psychologist and behavioral scientist Dr. Harriet Rowthorn joins the show to discuss the fundamental nature of human memory. Moving away from the common "video recording" analogy, Hattie explains how memory is actually a reconstructive, forward-facing system shaped by attention, emotion and mental frameworks. The conversation explores h
Ep. 5 Part 2: Policy, Decision Making and AI with Professor Krzysztof Gajos
This episode continues our conversation with Professor Krzysztof Gajos, diving deep into the foundational challenges of integrating AI into high-stakes, mission-critical environments. We move beyond simple performance metrics to examine socio-technical systems—the complex interplay of technology, people, policies and liability that truly shapes outcomes in public safety and other critical fields.P
Ep. 5 Part 1: The Fragile Science of Human-AI Teams with Professor Krzysztof Gajos
In the first of a two-part conversation, Mahesh welcomes Professor Krzysztof Gajos, lead of the Intelligent Interactive Systems Group at Harvard, to challenge the common assumption that human + AI is always better than either alone.Professor Gajos takes us deep into the fascinating, messy problem space of human-AI collaboration, revealing these configurations to be inherently fragile and contingen
Ep. 4: Empathy, AI and the Future of Design with Professor James Landay
"Will AGI (Artificial General Intelligence) be achieved faster by humans working with machines? I actually think that is true. And it's almost a mistake to think of machines as operating only by themselves." In this episode, Mahesh speaks with Professor James Landay, a leading expert in human-computer interaction and co-founder of the Human-Centered AI Institute at Stanford. This ep
Ep. 3 Part 2: Designing for Trust: Power, Policing and AI with Professor Martin Holbraad
“A police report isn't merely a record; it can be a memory aid, a legal artifact, a shield or even a performance.”Join us as Mahesh welcomes back Professor Martin Holbraad, a leading anthropologist and director of the Ethnographic Insights Lab at University College London. This episode delves into the idea that anthropology offers more than cultural interpretation; it provides a radically di
Ep. 3 Part 1: Anthropology's Key to Robust AI with Professor Martin Holbraad
In this episode, Mahesh and leading anthropologist Professor Martin Holbraad of University College London’s Ethnographic Insights Lab unravel the transformative power of anthropology. Far more than just studying cultures, anthropology – through its deep ethnographic research – unveils a powerful truth: to build truly effective AI, you must first understand the very fabric of human knowledge. This
Ep. 2: Safer Retail Experiences through AI with Dr. Read Hayes
In the second episode of Mahesh the Geek, Mahesh is joined by Dr. Read Hayes, executive director of the Loss Prevention Research Council (LPRC), as they explore the evolution of loss prevention, emphasizing the importance of prevention over response in public safety. They discuss the integration of technology, such as AI and body-worn cameras, in enhancing crime detection and prevention. The dialo
Ep. 1: Bold, Responsible AI with Brigadier General (ret.) Patrick Huston
In the debut episode of Mahesh the Geek, Motorola Solutions EVP & CTO Mahesh Saptharishi is joined by Brigadier General (ret.) Patrick Huston, who shares his unique journey from military service to becoming a legal expert in AI and cybersecurity. Mahesh and Patrick delve into topics such as: Human-machine teaming, regulatory challenges, AI's impact on intellectual property law and fair us
Introducing Mahesh the Geek
Mahesh Saptharishi is the chief technology officer at Motorola Solutions, and a person obsessively interested in all things tech. A geek is one who is knowledgeable and obsessed, and this podcast is Mahesh’s attempt to seek knowledge. Mahesh the Geek will delve into the core of mission-critical AI – technology that safeguards lives, communities and essential daily services. In this series, we&apos
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