SSONext
This podcast examines how organizations can create value by simplifying operations, standardizing processes, and centralizing functions. It focuses on shared services and outsourcing strategies that improve efficiency and effectiveness. Listeners can expect insights into best practices for business transformation and cost optimization.
Episodes
From Captive to Competitive: Redefining Global Business Services
In this episode of SSO Next, host Heather King speaks with Turan Sahin, CEO of Allianz Services, about his journey building one of the world's leading Global Business Services (GBS) organizations from the ground up. Reflecting on his seven-year tenure, Sahin shares how he challenged early skepticism around captive shared services by focusing on market-driven performance rather than mandates. By pr
The AI-Driven C-Suite
In this episode of SSO Next, hosted by Sally Fletcher, Global Managing Editor at SSON, we continue the conversation on one of today's most pressing leadership topics: AI in the enterprise. This episode turns the spotlight to the C-suite and explores what it truly means to lead in an AI-driven world. Our guest, Ansgar Thiessen, Head of Global Central Operations at Swiss Re Corporate Solutions, disc
The Great AI Debate: Point vs. Platform, Buy vs. Build
AI is something that is truly transforming global business services, in particular Agentic AI, and there is an incredible amount of discussion around the right and wrong way to use it and implement it within GBS. Two of the topics we hear the most questions about at SSON are regarding buy vs. build and platform vs. point solutions. There is a lot of information online regarding this topic, but it
Why Friction Data May Be Blocking Your AI Transformation
2025 is an era of transformation for Global Business Services. Whether it's operating model transformation, process transformation, or digital transformation, expectations are high. We expect these initiatives to dramatically reduce operating costs, improve cross-functional alignment, and increase customer loyalty. However, more often than not, these transformations fail - and one of the primary
Exploring GBS Careers: Part Three
This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. In this episode, we are featuring Lorena Espinosa, O2C Value Cre
Exploring GBS Careers: Part Two
This episode is the 2nd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. In this episode, we are featuring Adam Holmes, SVP Head of Strat
Exploring GBS Careers: Part One
Last month I was lucky enough to go to Shared Services & Outsourcing Week America, SSON's largest event attracting over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. Over the next few weeks we will be releasing several episodes profiling shared services professionals with different
Taking Your Organization from Cost to Profit Center in 2025
The shared services model has typically been one of cost-savings, with organizations saving millions of dollars by offshoring work to low-cost locations. However, as the model has become more mature, creating dramatic cost-savings becomes more difficult – as the changes that produce results (such as standardization and centralization) have already been done. At the same time, many organizations ar
The Top GBS Trends For 2025!
As we head into 2025, the business world is transforming at lightning speed—we're seeing new evolutions in the world of AI almost weekly, there is a huge and much needed focus on sustainability, a push for automation, and naturally, there is an incredibly dynamic political and economic environment, all which have an impact on GBS. They say forewarned is forearmed so in today's episode, we'll break
Workforce Analytics & the Future of Outsourcing
Did you know that, according to SSON's State of the Industry Report 2024, over half of the SSO/GBS leverage outsourcing? However, the nuanced landscape of outsourcing can make talent management all the more difficult. So, in this week's episode, we delve into the critical talent management decisions shared services leaders face. We're joined by Brad Killinger, CEO of Sapience Analytics, who discu
Future of Order to Cash Trends & Insights
In this week's episode we delve into the future of order to cash and the trends you should be looking out for in the next 12 months. We're joined by Keith Cowart, Global Market Owner, Automated Finance at FIS, who gives his expert advice on improving order-to-cash processes. This includes how to create a consumer-like experience, assessing customer-risk, artificial intelligence, and payments. List
A Quick, Practical Guide To IRS Modernization
In this week's episode SSON talks to Wendy Walker, Solution Principal of Tax Information Reporting at Sovos, about IRS Modernization. Wendy unravells the always complicated world of tax and breaks down exactly what the latest IRS Modernization involves, how it will impact data protection and security, and the steps organizations should take to prepare for these changes. In the episode we referen
Revolutionizing Employee Engagement through Digital Tools With foodpanda
This week we're talking to Jonathan Tam, Head of APAC People Services, foodpanda. Jonathan is an experienced People Leader with more than 20 years in Operations and Project Management. He has supported areas across Customer Service, Information Technology, Banking and Finance, and Human Resource Delivery. Jonathan will be speaking at SSON's SSOW Philippines event which takes place on August 6-9 i
Top 10 Take-Aways From SSOW Europe 2024
Last month, SSON ran one of their most successful Shared Services & Outsourcing Week Europe's ever! Over 900 shared services and outsourcing professionals joined together in sunny Lisbon to discuss everything from Generative AI to change management to process intelligence. In order to give you a flavour of the trends discussed, we asked 10 speakers for their top take-away from the conference. S
Executive Series: Top Tips for Setting Up a Brand New GBS With Sanofi
This week we spoke with Karan R Bhatia, Head of GBS Asia Hub, Sanofi Consumer Healthcare. Sanofi recently set up a global business service center in Kuala Lumpur, Malaysia, which was a great success and able to grow quickly. In this episode Karan talks us through why Sanofi chose to set up in Malaysia, the challenges they overcame and how Karan's own entrepreneurial spirit has been crucial in bri
AI in Action: L'Oréal's Journey
There are hundreds of stories of the benefits and opportunities that lie within AI, but when it comes to practical, real-life use-cases, the list gets smaller very quickly. That's why we were delighted to interview Jannette Perez, AVP Finance, L'Oréal and Nathanael L'Heureux, Chief Solutions Ambassador, Oversight, about L'Oréal's recent AI implementation. In this episode our interviewees break-dow
Insight from Onsite: SSOW Orlando
This week's episode provides something a bit different, a glimpse into SSON's largest event Shared Services & Outsourcing Week North America. The event, which ran at the end of March, attracted over 150 speakers and 1000 attendees. For those of you who weren't able to make it, we wanted to provide a sneak peek and some of the key takeaways from onsite. Note: Listeners to SSO Next are entitled to d
The Executive Series: The World's Best GBS With Dr. Turan Sahin, CEO, Allianz Services
Last month, at SSON's flagship event in Orlando, Allianz Services received the award for the World's Best GBS. The award, which is hosted by SSON Research & Analytics, aims to identify a Global Business Services that represents "the world's best" based on contributing core value to the business in terms of cash, impact on working capital, margin and market growth. This shifts the focus from trans
The Executive Series: Recruiting & Keeping The Best Talent In GBS at Commerz Global Service Solutions
Digital workflows are replacing paper-based processes, streamlining operations and improving efficiency. This trend is driving SSO/GBS to equip their workforce with the necessary digital skills to operate and excel in the new technology-driven ecosystem. As a result, talent capabilities are under the spotlight, with organizations focused on upskilling and reskilling employees, developing new talen
Exploring the Role of GCCs in Talent Development and Value Creation
In this episode, Sally Fletcher, Head of SSON Digital, speaks to Akhilesh Kohli, GBS APAC Head, Philips, about the pivotal role played by Global Capability Centers (GCCs) in nurturing talent and fostering future value creation. Upskilling and ongoing learning are areas that Philips GBS has long prioritized. They also aim to fuel innovation through cross-functional collaboration and equipping their
Cost is Back! Quick-Wins & New Strategies for Cost Saving
Cost saving has always been an absolute fundamental for shared services, however in the last few years, cost as a theme has slipped into the background, being overshadowed by a drive for value. This is all about to change. Cost as a focus is back, in a big way. With an age-old topic such as cost-savings, it's important to re-examine best practices and make sure you're still ticking off all the ob
5 Trends Set To Transform Accounts Receivable
In SSON's most recent state of the industry report, we found that 63% of shared services are providing Order to Cash services to their enterprise! So we wanted to provide some advice and best practice in this area. That's why this week on the podcast we invited Keith Cowart, from FIS to talk about what he sees as the trends set to transform AR. Some of these trends are risks to consider and some a
The Executive Series: Eckard Eberle, CEO, Siemens GBS on Generative AI
Welcome back to a brand-new season of SSO Next. This season we're talking to GBS C-Suite and global leaders about topics dear to their heart. Opening the series is Eckard Eberle, CEO, Siemens Global Business Services. Consistently one of the most innovative GBS's in the world, Siemens are known for being at the forefront of digitalization and are one of the few to have applied Generative AI widely
The Big Shared Services Trends For 2024!
So, we've reached the time of year where we start looking forward to 2024, and examining how we spend our time, where our priorities should lie and what we're aiming to change and achieve for the year ahead. This can be in terms of career goals or goals for your business. In order to kick start that conversation and provide some inspiration we invited Phil Searle, Founder of Chazey Partners, back
How To Embrace A "We Are All Digital" Ethos Through Citizen Developers & Low-Code Solutions
In this week's episode we talk to Cristina Duta, Director Intelligent Automation, Global Business Services, Aecom, about the topic of How To Embrace A "We Are All Digital" Ethos Through Citizen Developers & Low-Code Solutions. We discuss how, in 2023, the boundaries between IT and the business are rapidly diminishing. The truth is that now "we are all digital!." The growth of low code/ no-code tec
Revisiting the Top 5 Shared Services and GBS Trends From 2023
Each year SSON run our Shared Services and GBS State of the Industry Survey. The survey provides crucial benchmarks on everything from people strategy to intelligent automation to what's driving shared services today. In this episode, SSON Research & Analytics, Chief Analyst, Barbara Hodge sits down with Tom Bangemann, Head of Data Development and Insight, to share their top 5 take-aways from last
Exploring The Vast Potential Of GBS With Herbalife
This week Phil Searle, CEO and Chief Transformation Officer, Chazey Partners returns to the podcast along with Neil Spiers, SVP Global Business Services, Herbalife. In this conversation, the two dive into their lengthy partnership shedding light on "the art of the possible" in GBS. This includes, how Herbalife are now playing an increasingly strategic role in supporting the achievement of business
Visibly Productive & Highly Influential: How AI is Reshaping Finance Roles
In this episode we'll be talking about introducing Artificial Intelligence into the audit function. And about how this concept is about enhancement of human skill not its displacement. Machine learning isn't mimicry of human intelligence. It teaches machines to perform tasks and then to progressively improve their performance. When we use AI and ML in the finance function we can expect speed,
Demystifying Generative AI & Exploring Practical Uses
This week we're delighted to bring you an exclusive look at one of our top sessions from last month's online event, the Intelligent Automation World Series. In the session we spoke to Shail Khiyara, CEO, VOCAL , Amol Rajamane, Global Digital Automation Technology Leader, DuPont and Melanie Dunbeck, Automation Strategy & Enablement Lead, Kelly Services, about their vision and experience with Genera
GBS Careers Corner: Leigh Nicholson on GBS and The Art of the Possible
This week's episode sees the return of our popular GBS Careers Corner series, where Leigh Nicholson, Strategic Solutions Lead, Takeda Business Solutions, talks us through his career journey from consultancy to Global business services. We discuss the incredible possibilities that can be achieved within the GBS model, the skills new shared services professionals need to develop in other to further
How To Achieve Award Winning Customer Centricity In Your GBS
In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding
AI Unleashed: Transforming Global Business Services With Generative AI
Generative AI has been the buzzword on everyone's lips for the last few months, but as with any new solution, the more it's talked about the more the conversation is diluted and the more difficult it becomes to distinguish fact from fiction, marketing spiel from the reality and so on. In this discussion SSON talks to Phil Searle, CEO, Chazey Partners about the opportunities Generative AI can provi
Achieving Data Integrity Through Hyperautomation
SUMMER BONUS EPISODE! We're delighted to be able to bring you a fabulous bonus episode of SSO Next with Precisely. In this episode I talk to Tim Fujita-Yuhas, VP Product Management at Precisely, about data integrity (and how to get the accurate, consistent and contextualized data you need to make confident business decisions). We discuss how to get better data governance, fostering a data driven c
Live from Lisbon: Insight from Onsite SSOW Europe Part 2
Last episode we shared a number of interviews gathered onsite at SSO Week Europe in Lisbon. This week is part 2, and I'll be speaking with representatives from Apex Analytix, Infosys, Fresinius Kabi, Experian, SSON Research & Analytics, Datamatics and Kone. We discuss the commercialization of GBS, infusing purpose into the everyday, ERP transformation, data integrity and supplier relationship man
Live from Lisbon: Insight from Onsite SSOW Europe
I was lucky enough to be onsite at SSOW Europe in Lisbon, Portugal last week. So I took the opportunity to speak to our sponsors, speakers and delegates about what they learnt. Key points discussed included: purpose, employee experience, digital business services, capabailities as a service and change management. This episode is part one and part two comes out next week. If you were unable to atte
GBS Careers Corner: Deborah Kops on which roles are hot and how to choose a GBS organization
In this episode of GBS careers corner I talk to industry legend Deborah Kops. She's the founder or global business services consultancy Sourcing Change, an advisor in private equity the founder of the BPO Liberty Source and most recently she's focused on the crucial factor of talent. Deborah has a unique perspective on the global business, shared services and outsourcing industry, having served in
Making HR a Strategic Value Driver with Connected Processes
SSON R&A reports that the three top priorities for shared services and GBS for impacting the overall workforce are driving headcount optimization, driving better integration and utilization of technology and driving enhanced performance. On today's episode we'll be looking at How Connected HR processes and Insights can be the key to talent strategy and organizational growth. Discussion will
Employee Relations: An Opportunity for HR Services?
As shared services continue to expand their scope of work, we see tremendous opportunities for HR services to integrate activities like employee relations. SSON Research & Analytics data confirms 17% of shared services plan to bring ER into scope this year. To better understand the pros and cons, Barbara Hodge, Global Editor at SSON asks Simon Brown, HR services expert, to explain…
The Role of Human Administrators in the Future of Work
As the workforce evolves from a static, in-office, 9-5 placement to a more global, digitally enabled and flexible environment, the work done by humans isn't defined by their location or physical presence in the office. Sponsored by Brickwork, this episode of SSONext discusses how human-driven administration has been a previously untapped well for talent and business resilience. Joined by Sangeeta
What Does it Take to be the Best of the Best?
Hear from the Best GBS and The Best Service Provider Impact Award Winners SSON's Impact Awards represent the highest level of recognition for the impact shared services have on enterprise. The awards are open to shared services and GBS globally, with winners announced at SSON's flagship events. Impact Award winners represent shared services operating at the peak of their performance, and demonstr
Live from SSOW Orlando: The Insight Onsite
In a special episode of SSONext, we sit down with a few of the solutions providers of SSOW Orlando to discuss key insights from senior executives. Conversations covered some of the most pertinent topics of the event, including: Key takeaways from the Environmental Social Governance boardroom Top Insights into corporate spending trends and risk in 2023 and the power of analytics and AI to identif
GBS Careers Corner: Kai-Eberhard Lueg on the importance of dynamic capability and work-life balance in GBS
Kai Eberhard Lueg is the Chief Operating Officer, Global Business Services, Siemens AG. He has vast international experience in the Siemens Shared Services environment in various leading positions such as Head of Business Process Shared Services and Finance Shared Services as well as CFO of Global Shared Services. Siemens Global. Prior to these engagements, he was acting as global CFO of the Siem
The Role of CX in O2C
SSON Research & Analytics reports that Order-to-Cash is the second most popular service provided by 66% of surveyed SSON members. With the present focus on process transformation and the rise in consideration for the customer – two topics that were certainly front and center at the recent SSOW Orlando event – O2C is posed to be the next site of customer-centric service delivery. In conversation
Live from SSOW Orlando: An SSONext Special Part 1
It's been an exciting couple of days at SSOW Orlando 2023! I sat down with Barbara Hodge, Global Editor of SSON to discuss our key learnings onsite and the magic of a live event.
GBS Careers Corner: Edoardo Peniche on growing through mistakes and working abroad
In this episode of GBS Careers Corner we talk to Edoardo Peniche, VP GBS at Aptiv. Edoardo is a master shared services leader with extensive global experience establishing world-class operations. He led critical initiatives that included design, implementation, development and transformation of multiple Global Shared Service Centers since 1996, establishing operations in Mexico, Costa Rica, USA, B
Placing people first in an organization's culture
Christy has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard's shared services group, she leads a customized framework aimed to optimize the employee experience, and ultimately the customer experience. In the last year, phrases like quiet quitting, burnout and disengagement have become all too common in discussions around workforce p
GBS Careers Corner: Frank Schüler on generating pride, resilience and belonging in your shared service centre
In this episode of GBS Careers Corner we are joined by Dr Frank Schühler. Frank is the Managing Director for DHL Global Forwarding's, Global Service Center which was recently named one of the top 20 most admired SSOs by SSON Research and Analytics. The shared services organization operates with 4600 employees located in Bogota, Mumbai, Chennai, Chengdu and Manila augmented by many bots operated b
Spotlighting Egypt as an Opportune Location for BPO
Egypt is a rapidly growing economy and labor market, with key skills in the IT and outsourcing industry. In this episode of SSONext we welcome to the podcast Ricardo Langwieder, the Regional Lead for Middle East and Africa at Alorica. Ricardo has over 20 years of international corporate and entrepreneurial experience. He's lived and worked in Europe, South America, the US, Asia, and he has worked
GBS Careers Corner: Dennis Lui on the power of collaboration to empower and upskill employees
In this episode of GBS Careers Corner we welcome to the podcast Dennis Lui, Chief Executive of VITAL Shared Services. VITAL is the shared services arm of the Singapore Public Service. It serves over 100,000 public officers today across 100 Ministries, Departments, Organs of State and Statutory Boards in the areas of finance, human resources and procurement. It has become an award winning hub for
GBS Careers Corner: Paul Bryanhill on keeping a learning mindset and reverse mentoring
In this episode of GBS Careers Corner, Sally Fletcher talks to Paul Bryanhill. Until recently Paul acted as the VP, Finance Operations at NBC Universal. He has over 30 years of experience in shared services and finance roles where he has been responsible for design, establishment and operating both captive and outsourced services. He now spends his time mentoring to help support and develop career
Broadening GBS skill sets for organizational effectiveness with Jennifer Kelly Greene
In this episode of SSONext, host Barbara Hodge sits down with Jennifer Kelly Greene, Senior Director of Global Payroll at Otis. A business-oriented professional with hands-on experience in managing multi-location, multinational teams, Jennifer brings a history of success in leading teams in B2B and B2C environments. Highly effective at managing vendors, building consensus, and working collaborativ
GBS Careers Corner: Helen Emmett on proving you leadership potential and taking advantage of unpopular tasks
In this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Services reflecting the growth and transformation of the award winning GFS at Experian. During the podcast we discuss how Helen got ahead in her career by putting herself forward for big opportunities and t
GBS Careers Corner: Gary Critchley on taking a leadership position and dealing with the unexpected
In this episode of GBS Careers Corner we talk to Gary Critchley, Senior Vice President for Global Business Services at Qatar Airways which was recently named one of SSONs Top 20 Most-Admired GBS. During his career Gary has worked for a number of well-known brands, both in the UK and Middle-East, including Marks and Spencer, National Grid, Pepsi Co and BOC Group helping them to transform their fi
EP 25 GBS Careers Corner With George Connell
In this episode of SSONext, Sally Fletcher, SSON's Head of Online Events, sits down with George Connell, former VP Strategy and Finance at Shell GBS. The episode is a sneak peek into GBS Careers Corner where Sally will be exploring the multitude of different career paths available to you in the modern global business services space and how to get ahead in your own GBS career. Whether you're workin
EP24 How outsourcing recruiting can help GBS optimize talent management, with Charlie Chang
In this episode of SSONext, host Barbara Hodge sits down with Charlie Chang, Global Talent Acquisition leader and Director at Page Outsourcing in Manila, Philippines. Charlie joins us to explain how outsourcing recruiting functions can provide GBS organizations with the agility they need today; and how to optimize the onboarding process. Charlie and Barbara dissect: ✅ How the needs of employees an
EP23 Employee well-being, development, and mentoring are key for GBS - featuring Simon Brown and Gerard Hussey
In this episode of SSONext, host Barbara Hodge sits down with Simon Brown and Gerard Hussey. Simon is an experienced practitioner in HR transformation, as well as GBS and HR Shared Services leadership. And Gerard is a senior HR practitioner with extensive multifunctional, and multi-industry experience. His focus is on enabling organizations to improve their productivity, performance, and to succes
EP 22 The importance of change management and communications for GBS, with Emma Beaumont
In this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont to talk about all things change management, and its pivotal importance for GBS leaders. A serial networker with a passion for brand messaging, communication and content that builds community, trust, and value, Emma is GBS Change Management & Communications Lead at JTI. She brings an Industry and SME focus across GBS, Digit
EP21 The state of GBS as we head into a recession, with Tom Bangemann
Welcome back to SSONext! This is part 2 of an in-depth mini-series where host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management. Tom and Barbara offer a deep dive into the state of Global Business Se
EP20 Why GBS must refocus on location with Tom Bangemann
In this episode of SSONext, host Barbara Hodge sits down with Tom Bangemann, an experienced manager, coach, mentor and board member with a proven content and executive track record. Tom is Head of Data Development & Research at SSON Research & Analytics. He brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management. Tom
EP19 The pivotal importance of the 'right mindset' towards automation in GBS, with David Hughes
In this episode of SSONext, host Barbara Hodge sits down with David Hughes, Shared Services Director for Bidvest Noonan, a leading facilities management business in the UK, providing Finance and HR support across the board. David has over 20 years' experience designing and operating world class Global Business Services operations. He has a passion for creating values-based cultures and great place
EP18 How Do We Scale RPA Effectively? featuring Joe Peri
In this episode of SSONext, host Barbara Hodge sits down with Joe Peri, Chief Automation Officer at Change Healthcare. Joe is a go-to expert for all things intelligent automation (IA) and RPA (robotic process automation). He leads teams that transform businesses using technology for reduced cost, increased revenue, and higher customer satisfaction. He tells us he enjoys building and fixing things,
EP17 "Why Intelligent Automation is Not a Strategy" – with IA expert Lee Coulter
What Can Intelligent Automation do for GBS? Beyond Transactional Efficiency to Digital Transformation In this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a veteran of GBS and deeply versed in Intelligent Automation as an enabler of transformation. Lee's background includes CIO, COO, CEO and he was an early adopter of RPA in addition to leading the IEEE standards workgroup fo
EP16 Why Successful GBS Runs on Technology with Matt Wright
In this episode of SSONext, host Barbara Hodge sits down with Matt Wright, Senior Vice President, Customer Success, at AppZen Inc. Matt is a seasoned leader with over 26 years in the field of customer success management. Matt's passion is working in organizations that are focussed on deriving as much value from technology platforms as possible to serve their customers better. Matt and Barbara dig
EP15 How to read the 'data' tea leaves – and decide on the best action
Welcome back to SSONext! Hosts Barbara Hodge and Jordan Mullins sit down to chat about DATA on this episode. Specifically, how SSON uses all that data it collects through surveys over the year. The fact is, it's all reflected back to the market to support shared services and GBS. Listen to this episode for the inside scoop on 'the why', and 'the how' of finding and using data to your advantage. J
EP14 Why 6 out of 10 Shared Services are actively outsourcing – with Sandeep Poddar
Welcome back SSONext! In this episode, you'll find host Barbara Hodge in conversation with Sandeep Poddar, Head of the AkzoNobel GBS India Center and responsible for managing the BPO relationships, too. Sandeep is a GBS executive with decades of experience in designing and leading Global Business Services teams. His speciality is leading teams in virtual environments, implementing intelligent auto
EP13 The blurring lines between automation and shared services with Tim Johnson
In this episode of SSONext, host Jordan Mullins sits down with Tim Johnson, Head of Automation for the Suncorp Group, to talk about the blurring lines between the disciplines of shared services and IT. Tim and Jordan dig into: ✅ How technology serves as a major driver, and the importance of rigour as organizations scale automation. ✅ The rise of the 'citizen developer' - and why more roles are
EP12 Delivering great employee experience, with Volker Schrank
In this episode of SSONext, host Barbara Hodge sits down with Volker Schrank, Senior Director of Global Employee Experience, Processes & Technology, at Mondelez. Volker's body of work covers multi-industry HR transformation with a focus on HR diagnostics, strategy development and implementation, organization design, and talent management. Volker and Barbara dig into: ✅ The definitions of a succes
EP11 The impact of accounts payable on the predicted recession with Emily Nash-Walker
Today, on SSONext, host Jordan Mullins takes a deep dive into the unique nature of the predicted recession and its impact on both talent and accounts payable. Our guest is Emily Nash-Walker, Global Head of Partner Experience, Tradeshift.. Emily is an expert in enterprise digital transformation and shared services with experience gained at various blue chip organizations where she enables partners
EP10 BPO = Business Process Outcomes, not Business Process Outsourcing with Sameer Jalundhwala
Today on SSONext, host Barbara Hodge sits down with Sameer Jalundhwala, a global Shared Services leader with expertise in building Global Business Services (GBS) operating models and transforming processes and systems, leveraging exponential technologies (automation, AI, analytics, blockchain) and new ways of working. He is SVP, GBS Operations & Outsourcing at NTT Ltd where he's responsible for bu
EP9 What Determines Global Business Services' Relevance Today? with Tom Bangemann
Today on SSONext, host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom is one of the most experienced market analysts in the GBS space, and a thought leader in service delivery, business support, and GBS development. He talks about the need to retain the stability to deliver what's required – but be agile enough to react to change,
EP8 Why a radical shift in employee experience is not optional, with Manisha Singh
Today on SSONext, host Jordan Mullins sits down with Manisha Singh, the executive partner for talent transformation at IBM, to discuss how we can provide a better employee experience; and why that is so incredibly important as organizations adjust to a new Future of Work environment. In a power-packed 20-minute conversation, Jordan and Manisha dig into: ✅ Why employee experience is so important t
EP7 The importance of algorithms and problem-solving in Global Business Services with Venkat Raghavan
Today on SSONext, host Barbara Hodge sits down with Venkat Raghavan – a leader in the analytics industry who started as a Java developer and went on to work with some top retailers including Best Buy, Walgreens, Walmart and Tesco, to solve their problems through the power of data and algorithms. His passion is setting up analytics as a capability. Venkat serves as Associate Director & Global Head
EP6 The importance of PMOs in global business services with Suzanne Haenen
Today on SSONext, host Barbara Hodge sits down with Suzanne Haenen, PMO Director of the Global GBS-PMO Team at AkzoNobel. Suzanne and Barbara dig into: ✅ The vital importance of speaking with a lot of people to truly understand current struggles✅ Why Master Data Management is key✅ A case for letting go of the fear of being transparent about where things might go a bit off-track For the full det
EP5 The importance of customer-centricity with Lori Pon
Today on SSONext, host Jordan Mullins sits down with Lori Pon - an experienced project manager and insurance professional successful in leading major system implementations and multiple business units. Lori is Director of Claims Strategy & Innovation at AAA Auto Club Group and possesses strong management and leadership skills, with the ability to motivate and develop high-performing employees, sol
EP4 The balance between hard-wiring and agility for GBS talent with Deborah Kops
Today on SSONext, host Barbara Hodge sits down with Deborah Kops - Advisor to global business services organizations committed to survive and thrive. Deborah is now focused on their single most critical success factor -talent. She is Managing Principal of Sourcing Change dedicated exclusively to shared services and outsourcing change management strategy. With experience as a shared services execut
EP3 How to raise the profile of payroll from 'pay execution' to 'pay equity' with Jaco Van Der Merwe
Today on SSONext, host Barbara Hodge sits down with Jaco Van Der Merwe - 'the payroll pundit' - a passionate payroll professional who promotes collaborating with senior management to plan a more strategic payroll that supports and furthers corporate goals. He has deep experience with payroll accounting procedures as well as in designing and implementing internal controls. Jaco and Barbara dig into
EP2 Don't build GBS solutions in ivory-towers with Robert Weltevreden
Robert Weltevreden is described as "one of the few truly full-stack GBS leaders out there" and we at SSONext are lucky to have him on as our first guest on the SSONext podcast! Robert has a long track record in the GBS (global business services) space, most recently at Novartis, and previously Syngenta AG. Despite the pandemic, Robert has achieved some terrific results in productivity, scaling, an
EP1 A sense of confidence and optimism in the GBS and shared services industry
The team at SSON are very excited to announce our new podcast: SSONext - Fuelling the future of shared services. Let's dive straight into the why, the what – and perhaps most importantly, why you should care if you're in the shared services industry! Our promise on this podcast? This will be the 20 minutes a week where you get the information you need to ensure you are in the loop on development
Robert Welborn & Celonis Podcast Mini Series
Robert Welborn returns to take us through his interesting recent past. Also, join our Celonis Podcast Mini Series guest JP Thomsen by visiting celonis.com/celosphere-live, available on-demand.
Max Just & Celonis Podcast Mini Series
Max Just returns to deep dive into the fact that The Future of Work is Now. Also, join our Celonis Podcast Mini Series guest JP Thomsen by visiting celonis.com/celosphere-live . Also available on-demand following the live stream dates.
Recommended
Stand In The Circle
SLOW ENGLISH PODCAST (A1-A2) With Subtitles | Daily Videos | English With Us Podcast
Learn English A2 with Daily News | Simple English Listening Practice
پلی لیست | PlayList
Conspiracy Files with Paige Carter
Bad Friends
Learn 50 English Phrases While You Sleep | Everyday English Phrases & Vocabulary
This Past Weekend w/ Theo Von
Dateline NBC
Back to the 80s Radio
Crime Stories with Nancy Grace
Bible Tea
