AI in Financial Services Podcast
The AI in Financial Services Podcast is designed for non-technical leaders in financial services who want to identify AI opportunities, build an AI strategy, and achieve ROI. Each week, the Emerj AI Research team and CEO Daniel Faggella interview leaders from global financial services firms and unicorn AI startups. The conversations focus on the practical realities of AI adoption, exploring what works and what doesn't for FinServ executives. The podcast aims to deliver actionable insights into how AI is being applied in banking and insurance, and how to navigate the challenges of implementation.
Episodes
How Generative AI in Commerce Drives Faster Creative and Bigger Questions - with David Cost of Rainbow Apparel Co
Product photography has long been one of e-commerce's biggest cost and speed bottlenecks, and generative AI is rewriting both sides of that equation. In this episode, David Cost, Chief Digital Officer at Rainbow Apparel Co, examines how generative AI is reshaping product imagery and video production for commerce teams. The conversation covers cost and speed gains, the risk of visual sameness acros
How Leaders Close the Execution Gap in Modern AI Deployment - with Sam Mantle of Lingaro
Enterprise AI investment keeps stalling before it reaches measurable business impact, and the reason is rarely the technology itself. In this episode, Sam Mantle, CEO at Lingaro, unpacks why data quality and ownership, not model capability, determine whether a pilot scales into something a CFO will call a win. The conversation covers how to diagnose a pilot headed for "pilot purgatory," a real-wor
Precision CX in Regulated Industries - with Shri Nandan of Comcast
A growing share of AI‑for‑CX guidance assumes a generic enterprise environment, but this episode surfaces the deeper operational friction that emerges when automation meets high‑stakes, highly regulated customer interactions. In this episode, Shri Nandan, VP of AI Products and Experiences at Comcast, examines how regulatory constraints, fragmented data ownership, and emotionally or legally sensi
The Leadership Alignment Required to Turn AI Into Enterprise Value - with Guillaume Lardeux and Eva Majercsik of Genesys
AI is breaking down the traditional separation between technology leadership and people leadership, forcing enterprises to rethink how work is structured and how employees adopt new systems. In this episode, Guillaume Lardeux, Head of Transformation and Office of the CEO at Genesys, and Eva Majercsik, Chief People Officer at Genesys, examine how AI-driven workflow redesign requires shared owners
AI Assistants and Preparedness Among Enterprises - with Chris Caldwell of Concentrix
Enterprises rushing agentic AI into production are running it through approval gates, batch windows, and audit systems built for human speed — and the gap is where most operational risk lives. In this episode, Chris Caldwell, President and CEO at Concentrix Corporation, examines how machine-scale transactions break processes designed for human pace and why bounded digital delegates outperform unre
The AI Driven Finance Stack for High Growth Financial Services - with Henry Ward of Carta
A fundamental shift is emerging as AI moves core financial operations away from traditional web interfaces and into AI‑native cloud‑desktop environments, redefining how CFO teams execute and manage workflows. In this episode, Henry Ward, founder and CEO at Carta, examines how this transition changes the CFO operating model alongside host Daniel Faggella, highlighting why AI‑literate finance leader
How the AI-Native Bank Stops Adding Pilots and Starts Industrializing - with Jeremy Caine of IBM
AI programs in financial services don't fail at the model; they fail at the seam between pilot and production, where data, integration discipline, and ownership decide whether anything reaches scale. In this episode, Jeremy Caine, Technology Strategy and Solution Leader at IBM, unpacks why banks and insurers get stuck in pilot purgatory and what an AI-native future state actually looks like in a r
AI‑Ready Underwriting Operations While Maintaining Decision Consistency - with Barbara Stacer of Utica National Insurance Group
Stabilizing the operational environment around underwriting judgment is the shift that enables decisions to move into the market with greater speed, consistency, and control. In this episode, Barbara Stacer, Vice President, Head of Small Commercial Underwriting and Underwriting Operations at Utica National Insurance Group, examines how governed versioning, traceable approvals, and embedded documen
Turning Infrastructure from Bottleneck to Business Enabler for AI - With Juan Orlandini of Insight
AI infrastructure projects are failing not because the technology underdelivers, but because organizations commit capital before establishing the business case. In this episode, Juan Orlandini, CTO at Insight, examines why enterprise AI programs stall and outlines how leaders can apply decades of established IT investment discipline to evaluate, validate, and scale AI initiatives with measurable o
How Intelligent Systems Accelerate Enterprise Decisions - with Amar Akshat of Paysafe
Architectural decision‑making in large enterprises can break down when system knowledge is fragmented, slowing delivery and creating inconsistent outcomes across teams. In this episode, Amar Akshat, Senior Vice President of Architecture at PaySafe, examines how codified organizational memory and deterministic guardrails enable intelligent systems to accelerate development without sacrificing contr
How AI Is Reshaping Regulated Professional Workflows - with Steve Hasker of Thomson Reuters
Regulated industries are facing mounting pressure to adopt AI while maintaining absolute accuracy, data protection, and clear human accountability. In this episode, Steve Hasker, CEO at Thomson Reuters, joins Emerj's Matthew DeMello to examine how these demands are reshaping expectations for model reliability, data isolation, and the future of high‑stakes regulatory work. The discussion highlights
Defending Bank Onboarding Against Evolving Risk with Mary Ann Miller of Prove
Modern enterprise leaders face a critical strategic challenge in balancing seamless digital onboarding with the increasing threat of sophisticated, AI-driven fraud. In this episode, Mary Ann Miller, VP of Client Experience and Fraud Advisor at Prove, unpacks why a robust "welcome mat" strategy centered on high-assurance identity verification enables the safe scaling of high-value services and driv
From Pilots to Production in The New Era of Tokenized Finance with Tal Elyashiv of SPiCE VC
Today's guest is Tal Elyashiv, Co-founder and Managing Partner at SPiCE VC. Tal joins Emerj's Nick Gertsch to explore how tokenization is moving from pilot programs into institutional-scale deployment — and what that means for settlement infrastructure, governance, and enterprise AI strategy in regulated financial systems. They discuss the real signals of production readiness, where AI is generati
Scaling Trust in the Next Era of Insurance - with Kiruba Eswaran of Eleos Life
Today's guest is Kiruba Eswaran, CEO at Eleos Life. Eleos Life provides a fully digital platform for life and disability insurance. The platform offers 24/7 AI-guided assistance to help users navigate the application process, compare options, and manage coverage. It also includes optional wellness-related perks available to eligible customers. Kiruba joins Emerj Client Narrative & Content Strategy
Why Siloed Fraud and AML Systems Are Failing Financial Institutions - with Debjit Saha of MoneyGram
Today's guest is Debjit Saha, VP of Engineering & Product for Risk & Compliance at MoneyGram. Debjit focuses on building data- and AI-driven controls for fraud, compliance, and payments decisioning. Debjit joins Emerj Editorial Director Matthew DeMello to explore how financial institutions can unify fraud, AML, and sanctions data amid rising costs, regulatory scrutiny, and sophisticated threats. D
How Payments Firms Secure AI While Meeting Regulatory Demands - with Debjit Saha of MoneyGram
Today's guest is Debjit Saha, VP of Engineering & Product for Risk & Compliance at MoneyGram. Debjit focuses on building data- and AI-driven controls for fraud, compliance, and payments decisioning. Debjit joins Emerj Editorial Director Matthew DeMello to explore how payments teams can modernize risk and compliance as fraud grows more sophisticated, customer tolerance for friction shrinks, and reg
Reducing Friction and Fraud in Financial Services Onboarding – with Mary Ann Miller of Prove
Today's guest is Mary Ann Miller, VP and Fraud Executive Advisor at Prove. Mary Ann brings extensive experience in fraud prevention, identity risk, and digital onboarding across financial services. Mary Ann joins Emerj Senior Editor, Marilie Fouchè, to discuss how financial institutions are applying data and AI to modernize customer onboarding while managing fraud, risk, and regulatory requirement
Driving Trust and Community Through Technology in Credit Unions – with Nicole Haverly at nCino
Today's guest is Nicole Haverly, Vice President of Credit Unions at nCino. nCino is a provider of intelligent banking solutions. Headquartered in Wilmington, North Carolina, the company helps banks and credit unions modernize and streamline core banking tasks, empowering financial institutions of all sizes globally to deliver faster, more intelligent, and customer-friendly banking experiences. Nic
Balancing Personalization and Trust in AI-Driven Customer Experience - with Kyle Hathorn of FNBO
Today's guest is Kyle Hathorn, Director of Customer Experience and Strategy at the First National Bank of Omaha. FNBO is a regional bank founded in 1857 that provides retail and commercial banking services across eight states. Kyle brings extensive experience in designing customer journeys and integrating technology to meet evolving expectations. Kyle joins Emerj Editorial Director Matthew DeMello
Balancing Friction and Growth in Digital Fraud Strategy - with Karan Gandhi at Best Egg
Today's guest is Karan Gandhi, Senior Director for Verification and Fraud at Best Egg. Best Egg is a consumer lending platform focused on responsible, data-driven credit access. Karan joins Emerj Editorial Director Matthew DeMello to explore how deepfakes, synthetic identities, bot attacks, and agentic systems are reshaping the fraud landscape and what these shifts mean for data and AI strategy in
The Future of AI Competition in Financial Services After DeepSeek's Breakthrough - with Sudeep Kesh and Martin Whitworth of S&P Global Ratings
The introduction of DeepSeek's R1 large language model has sparked global discussion about what happens when open-source innovation meets geopolitical constraints. What does this mean for financial markets, AI development, and the future of global competition? In this episode of the 'AI in Financial Services' podcast, host Matthew DeMello speaks with Sudeep Kesh, Chief Innovation Officer at S&P Gl
The Role of AI in Risk Management and Compliance - with Miriam Fernandez and Sudeep Kesh at S&P Global Ratings
As financial services accelerate their digital transformations, AI is reshaping how institutions identify, assess, and manage risk. But with that transformation comes an equally complex web of systemic risks, regulatory challenges, and questions about accountability. In this episode of the AI in Business podcast, host Matthew DeMello, Head of Content at Emerj, speaks with Miriam Fernandez, Directo
The Role of AI in Reducing Revenue Risk and Improving Accuracy - with Andy Byrne at Clari
Today's guest is Andy Byrne, Founder and CEO of Clari, returns to share early findings from Clari's upcoming report on AI in revenue operations. The headline: 2024 was tough — only 33% of revenue leaders hit plan — yet 91% expect to hit 2025 targets, largely due to AI. Andy breaks down how leaders are using predictive AI to surface risk and momentum and generative AI to create, convert, and close
The Biggest AI Trends Shaping Sales and Revenue Teams - with Andy Byrne at Clari
Today's guest is Andy Byrne, Founder and CEO of Clari. Clari is an AI-driven platform that transforms how financial institutions manage revenue operations and forecasting, turning complex data into clear, actionable insights for confident decision-making. Their platform delivers forecasts and enterprise-wide insights, giving financial institutions the predictability and confidence they need to dri
How International AI Safety Efforts Are Shaping the Future of Governance - with Charleyne Biondi of Moody's
Today's guest on the 'AI in Financial Services' podcast is Charleyne Biondi, Associate Vice President of Moody's Ratings in the Digital Economy Team. Charleyne Biondi, Associate Vice President of Moody's Ratings in the Digital Economy Team. Charleyne returns to the program to share her perspective on the rapidly evolving landscape of AI regulation, comparing the EU AI Act, the US sector-specific a
Why Autonomous AI Systems Are Accelerating Enterprise Adoption - with Charleyne Biondi of Moody's
Today's guest on the 'AI in Financial Services' podcast is Charleyne Biondi, Associate Vice President of Moody's Ratings in the Digital Economy Team. Charleyne brings a broad perspective on how AI adoption is unfolding in financial services and the wider global economy. She explains how generative AI has lowered adoption barriers, accelerating experimentation while raising new challenges around in
Looking at the Future of Banking and Financial Services in 2025 by Data Signal - with Gautam Samanta of Coforge
Today's guest is Gautam Samanta, President and Executive Director, Head of Global Banking and Financial Services at Coforge. Coforge is a global IT services firm specializing in digital solutions for industries such as banking, insurance, travel, and manufacturing, with a focus on domain-driven consulting and emerging technologies like AI and cloud. Gautam joins Emerj Editorial Director Matthew De
Trust and Transformation in Banking CX – with Kyle Hathorn of FNBO
Today's guest is Kyle Hathorn, Director of Customer Experience and Strategy at First National Bank of Omaha (FNBO). FNBO is a privately held, family-led financial institution with over $32 billion in assets and approximately 4,500 employees, offering personal, business, commercial, and wealth banking across eight Midwestern states, alongside a national reach through its credit‑card programs. Kyle
Smarter Compliance Strategies for Regulated Industries - with Itumeleng Masunyane of Amicorp
Today's guest is Itumeleng Masunyane, Senior Vice President of Internal Audit at Amicorp Group. Together, they examine the shifting landscape of compliance and internal audit as organizations adopt more advanced forms of AI, including agentic systems. The conversation begins by outlining why traditional, manual audit processes often struggle to keep pace with evolving regulations across multiple j
Multi-Faceted Fraud Response Strategies for Financial Services - with Sophia Qureshi of Provenir
Today's guest is Sophia Qureshi, VP of Product Management for Fraud Solutions at Provenir. Provenir is a fintech company whose AI decisioning platform helps clients manage credit risk, prevent fraud, and stay compliant across the customer lifecycle. Sophia joins the podcast to discuss the evolving threat landscape and how AI is changing the balance of power. Later, she explains the ways fraud dete
Proactive AI and the Evolution of Customer Experience in Finance - with Shardul Vikram at SAP
What does it take to build truly intelligent customer experiences at enterprise scale? In this episode of the AI in Business podcast, Shardul Vikram, Chief Product Officer of SAP Application AI, returns to explore the critical role of generative AI in transforming CX across industries. From telecom to healthcare, Shardul breaks down how leading firms are aligning data strategy, automation, and per
The Power of Smart Summary for Faster Research - with Traci Mabrey of Factiva
Today's guest is Traci Mabrey, General Manager, Factiva at Dow Jones. In this episode, Traci joins Emerj Editorial Director Matthew DeMello to discuss how AI is accelerating research, improving personalization, and reinforcing the role of human expertise in high-stakes decision-making. The conversation explores the growing demand for structured, trustworthy insights across finance, compliance, and
Business Intelligence Tools for Informed Decision Making - with Traci Mabrey of Factiva
Today's guest is Traci Mabrey, General Manager, Factiva at Dow Jones. Factiva is a business information and research tool owned by Dow Jones & Company. It aggregates content from both licensed and free sources, providing organizations with search, alerting, dissemination, and other information management capabilities. Traci joins us on today's show to discuss how Factiva is combining artificial in
Why Domain-Specific AI Beats General Purpose Models in Financial Services - with Jim Palmer of Dialpad
Jim Palmer, Chief AI Officer at Dialpad, returns to the 'AI in Financial Services' podcast to discuss the next evolution in enterprise AI: agentic systems. These autonomous tools promise dramatic changes to how work is done, but only if grounded in real-world applications and use cases. Throughout the episode, Jim outlines how domain-specific data, rigorous back-office testing, and a layered trust
Transforming Customer Experience with AI-Enhanced Contact Centers - with Jim Palmer of Dialpad
Today's guest is Jim Palmer, Chief AI Officer at Dialpad. Dialpad is an AI-powered communication platform offering unified calling, messaging, video conferencing, and customer support. It helps businesses improve team collaboration and productivity through scalable, efficient communication solutions. In this episode, Jim Palmer joins Emerj Managing Editor Matthew DeMello on the show today to discu
Lessons from Retail and Healthcare for Financial Services CX Leaders - with Jessica Saperstein at Church Mutual
Today's guest is Jessica Saperstein, Former CXO and CMO, Strategic Advisor, and Corporate Board Member at Church Mutual. Church Mutual is a leading provider of specialized insurance solutions for religious organizations, educational institutions, senior living communities, and nonprofit organizations. Jessica joins us on today's program to explore the intersection of CX, digital transformation, an
Navigating AI-Driven Digital Transformation in Banking - with Arpit Sarin of Regions Bank
Today's guest is Arpit Sarin, Vice President of Digital at Regions Bank. Arpit joins us to share insights into the evolving role of AI and data in financial services. Our discussion covers the challenges banks face in adopting AI-driven solutions and scaling them across diverse customer bases and how AI is transforming personalization, customer engagement, and financial advisory services. Arpit pr
The Rise of Generative AI-Enabled Financial Crime - with Sophia Qureshi of Provenir
Today's guest is Sophia Qureshi, VP of Product Management for Fraud Solutions at Provenir. Provenir is a fintech company whose AI decisioning platform helps clients manage credit risk, prevent fraud, and stay compliant across the customer lifecycle. Sophia joins the podcast to discuss the evolving threat landscape and how AI is changing the balance of power. Later, she explains how fraud detection
Use Cases in AI-Driven Personal Insurance - with Matt Marolda of Acrisure
Today's guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt returns to the program this week to explore the impact of AI on industry practices, from streamlining workflows to automating customer interactions and enhancing decision-making with predictive analytics. Our discussion examines how AI can process
The Role of AI in Insurance Efficiency and Customer Engagement - with Matt Marolda of Acrisure
Today's guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt joins us on today's program to explore how AI is revolutionizing personal insurance and home refinancing. In the process, Matt shares insights into the current trends and challenges facing insurance leaders, the role of AI in enhancing customer ex
Use Cases Driving Personal Banking Transformation with AI - with Edward Maslaveckas of Bud Financial
Today's guest is Edward Maslaveckas, CEO and Co-founder of Bud Financial. Bud provides transactional lending analysis and advanced AI solutions for power affordability and credit lifecycle management. Edward returns to the program to talk about use cases across financial services that are going to transform the personal banking space, from back-office services to customer-facing applications. Thro
Transforming Personal Banking with AI - with Edward Maslaveckas of Bud Financial
Today's guest is Edward Maslaveckas, CEO and Co-founder of Bud Financial. Bud provides transactional lending analysis and advanced AI solutions for power affordability and credit lifecycle management. Edward joins us on today's program to talk about the biggest challenges in driving personal banking experiences, and what the landscape between legacy and fintech organizations might look like given
Driving AI Growth in Financial Services - with Nirmal Ranganathan of Rackspace
Today's guest is Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology. Rackspace, headquartered in San Antonio, Texas, is a global cloud computing company with additional offices across North America, Europe, Asia, and Australia. It operates data centers in key locations including Amsterdam, London, Frankfurt, Hong Kong, and various cities in the United States. Nirmal r
Hiring in AI for Financial Services - with Nirmal Ranganathan of Rackspace
Navigating the complex world of AI hiring in financial services is no easy feat. In this debut episode, Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology, joins host Matthew DeMello to explore the unique challenges financial services enterprises face when integrating AI talent. With the sector still in its early adoption phase, generative AI's impact is evident, but
Point of Sale and Point of Need Use Cases in Financial Services - with Kit Cox of Enate
Today's guest is Enate Founder and CTO, Kit Cox. Enate makes a comprehensive AI-enhanced business orchestration platform to empower organizations to deliver exceptional services with precision and efficiency. Kit returns to the program to discuss specific use cases that showcase the potential of AI in enhancing customer interactions at critical points in financial services. At the point of sale, A
Commodity and High-End Financial Services Customer Relationships - with Kit Cox of Enate
Today's guest is Enate Founder and CTO Kit Cox. Enate makes a comprehensive AI-enhanced business orchestration platform to empower organizations to deliver exceptional services with precision and efficiency. Kit joins us on the program today to unpack the biggest challenges and opportunities in customer relationship management for financial services. From streamlining simple transactions to enhanc
Driving Inclusivity in Financial Services - with Kelly Uphoff of Tala
Today's guest is Kelly Uphoff, Vice President of Data Science at Tala. Tala is a fintech company that develops an app that lets users bridge digital and cash ecosystems seamlessly to manage their finances. Kelly returns to the program to explore how to drive inclusive leadership in fintech. Pulling from examples at Tala, a company that has built a tech leadership team where 75% of its members are
Driving Financial Inclusion with AI - with Kelly Uphoff of Tala
Today's guest is Kelly Uphoff, Vice President of Data Science at Tala. Tala is a fintech company that develops an app that lets users bridge digital and cash ecosystems seamlessly to manage their finances. Kelly joins Emerj Senior Editor Matthew DeMello on today's show to discuss how AI and machine learning are driving financial inclusion for underserved populations. Throughout, she explains how T
Autonomous Finance and Personalization in Credit Workflows – with Supriya Gupta of Credit Karma
Today's guest is Supriya Gupta, General Manager and Vice President of Product at Credit Karma. Credit Karma is a multinational personal finance brand under Intuit that makes products free to consumers and helps them find lenders. Supriya returns to this podcast, straight from her appearance on the AI in Business podcast, to explore the evolving role of personalization and AI in credit workflows. S
Deploying AI in B2B Spaces - with David Thompson of American Express Global Business Travel
Today's guest is David Thompson, Chief Technology Officer at American Express Global Business Travel. American Express Global Business Travel – better known as Amex GBT and officially known as Global Business Travel Group, Inc. – is a multinational travel management company based in New York City. Employing 18,000 people across over 140 countries, Amex GBT operates independently from American Expr
AI Use Cases in Risk Management for Financial Services - with Swami Jayaraman of Iron Mountain
Today's guest is Swami Jayaraman, Senior Vice President and Chief Enterprise Architect at Iron Mountain. Iron Mountain is a publicly traded global leader in storage and information management services trusted by over 240,000 organizations worldwide, including 90% of the Fortune 1000 for over 70 years. Swami returns to the program to talk about use cases in risk management, cybersecurity, and custo
Managing Risk in Financial Services with AI - with Swami Jayaraman of Iron Mountain
Today's guest is Swami Jayaraman, Senior Vice President and Chief Enterprise Architect at Iron Mountain. Iron Mountain is a publicly traded global leader in storage and information management services trusted by over 240,000 organizations worldwide, including 90% of the Fortune 1000. Swami joins us on today's show to talk about risk management challenges in financial services, including cybersecur
Driving Digital Transformation in Financial Services - with German Soto-Sanchez of Broadridge
Today's guest is German Soto-Sanchez, Chief Product and Strategy Officer at Broadridge Financial Solutions. Broadridge is an S&P 500 global fintech leader with $6 billion in revenue and ranked #3 in the 2023 IDC FinTech Rankings Top 100. The firm manages trades, supporting communications reaching 75% of North American households and shareholder voting in 120 countries. German returns to the progra
Essentials for Leveling-Up Strategy with AI - with German Soto-Sanchez of Broadridge
Today's guest is German Soto-Sanchez, Chief Product and Strategy Officer at Broadridge Financial Solutions. Broadridge is an S&P 500 global fintech leader with $6 billion in revenue and ranked #3 in the 2023 IDC FinTech Rankings Top 100. The firm manages trades, supporting communications reaching 75% of North American households and shareholder voting in 120 countries. German joins us on the progr
Small Business Challenges Through the Lens of Financial Data - with Prasanna Dhore of Fiserv
Today's guest is Prasanna Dhore, Chief Data Officer at Fiserv and President of Data Commerce Solutions. Prasanna returns to the Emerj podcast platform, following his appearance earlier this month on the 'AI in Business' podcast, to talk about findings from the latest edition of Fiserv's Small Business Index, derived from point-of-sale transaction data across approximately 2 million U.S. small busi
Driving AI and ML Investment in Financial Services - with Craig Mackereth of Rimini Street
Today's guest is Craig Mackereth, Executive Vice President of Global Service Delivery at Rimini Street. Rimini Street is a publicly traded company specializing in third-party support for mission-critical systems at financial services organizations and beyond. Craig returns to the program today to discuss the best strategies for driving AI and ML investments across the financial services enterprise
How AI Looks in the Portfolio - with Manish Goyal of Berkshire Partners
Today's guest is Manish Goyal, Operating Partner at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in consumer products and retail, business services, communications, industrials, and healthcare sectors. Manish returns to the show today to tell us what AI is looking like from the portfolio perspective. Armed with insights fr
Data Governance in the Age of GenAI for Financial Services - with Andrew Beddoes of Provenir
Today's guest is Andrew Beddoes, Business Consultant at Provenir. Provenir is a software company that develops an AI-powered credit risk decisioning platform. Andrew joins us on today's show to talk about leveraging data and generative AI to find insights into consumer behavior data surrounding collections workflows. Throughout the episode, Andrew cites use cases that exemplify how mining such dat
Driving Collection Workflows with AI - with Andrew Beddoes of Provenir
Today's guest is Andrew Beddoes, Business Consultant at Provenir. Provenir is a software company that develops an AI-powered credit risk decisioning platform. Andrew joins us on today's show to talk about AI's impact on collections workflows from the perspective of auto loans. Throughout the episode, Andrew emphasizes the importance of using data and technology to improve customer experiences and
AI for Private Equity Challenges - with Manish Goyal of Berkshire Partners
Today's guest is Manish Goyal, Operating Partner at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in consumer products and retail, business services, communications, industrials, and healthcare sectors. Manish joins us on today's show to discuss the unique challenges private equity leaders face in deploying AI at their orga
Mitigating Cybersecurity Risk with AI-driven IT Systems - with Darren Humphries of Acora
Today's guest is Darren Humphries, Group Chief Information Security Officer and Chief Technology Officer Partner at Acora. Acora is a UK-based, award-winning provider of managed, consultancy, and professional services in information technology and security across many industrial sectors. Darren returns to the podcast to discuss the relationship between IT and cybersecurity enterprise functions at
Driving IT Development Across Financial Services Tech Stacks with AI - with Darren Humphries of Acora
Today's guest is Darren Humphries, Group Chief Information Security Officer and Chief Technology Officer Partner at Acora. Acora is a UK-based, award-winning provider of managed, consultancy, and professional services in information technology and security across many industrial sectors. Darren joins us on today's show to discuss new opportunities for financial services leaders to drive the IT and
Looking at the Future of FinServ IT - with Jason Walker of BigPanda
Today's guest is Jason Walker, Chief Innovation Officer at BigPanda. BigPanda is a California-based software developer whose AIOps-powered platform helps businesses improve their service support and incident management systems. Jason returns to the platform to talk about the future of IT for financial services, given the potential of new generative AI capabilities that are helping streamline data
Approaches to AI Infrastructure for Service Support and Incident Management for Financial Services - with Jason Walker of BigPanda
Today's guest is Jason Walker, Chief Innovation Officer at BigPanda. BigPanda is a California-based software developer whose AIOps-powered platform helps businesses improve their service support and incident management systems. Jason joins us on this week's podcast to discuss what financial leaders need to know to drive the IT infrastructure necessary to take advantage of new, emerging, data-heavy
Leveraging Data Governance Strategies to Unlock GenAI Use Cases in Financial Services - with Andrew Sellers of Confluent
Today's guest is Andrew Sellers, Head of Technology Strategy at Confluent. Previously, he served as Chief Technology Officer at QOMPLX, a high-growth startup in cyber-risk analytics, and as a Senior Cyberspace Operations Officer, CTO, and Assistant Professor of Computer Science in the United States Air Force. Andrew returns to the platform alongside Emerj Senior Editor Matthew DeMello to delve int
What Data Governance Means for Financial Services - with Andrew Sellers of Confluent
Today's guest is Andrew Sellers, Head of Technology Strategy at Confluent. Previously, he served as Chief Technology Officer at QOMPLX, a high-growth startup in cyber-risk analytics, and as a Senior Cyberspace Operations Officer, CTO, and Assistant Professor of Computer Science in the United States Air Force. Andrew joins Emerj Senior Editor Matthew DeMello on today's podcast to talk about the hig
Streamlining Customer Interactions Across the Enterprise - with Ivan Edwards of Cadence Bank
Today's guest is Ivan Edwards, Vice President of Customer Interactions at Cadence Bank. Before his time at Cadence, Ivan served as Contact Center Manager and Assistant Vice President at Wells Fargo. Ivan joins Emerj CEO and Head of Research Daniel Faggella on today's show to discuss changing trends in online banking and customer interactions that have arisen in the post-pandemic financial services
Next Generation AI and AML Workflows - with Priyank Patel of KeyBank
Today's guest is Priyank Patel, SVP and Director of Financial Crimes Risk Surveillance at KeyBank. Priyank joins us on today's program to talk about how the fight against false signals in AML workflows is entering a whole new dimension given the democratization of data and new generative AI tools. Throughout the episode, Priyank offers financial leaders sound advice on where to leverage existing t
SMB Approaches to AI for Financial Services - with Fabrizio Burlando of Mastercard
Today's guest is Fabrizio Burlando, Global Head of Advisors Consulting and Digital Labs at Mastercard. Previous to Mastercard, Fabrizio also served as a project leader at Boston Consulting Group and as a Senior Consultant for the United Nations. Fabrizio joins us on this program following his recent appearance on the 'AI in Business' podcast to talk about new opportunities for SMBs in generative A
Generative AI Solutions for Legal Workflows in Private Equity - with Eric Hawkins and Troy Pospisil
Today's guests are Troy Pospisil, Founder and CEO of Ontra, and Eric Hawkins, SVP of Engineering. Ontra is an AI-driven tech company that develops contract management and other legal solutions for organizations across financial services with a strong presence in private markets. Troy returns to the program with Eric to explain the specific benefits of new emerging generative AI tools on document p
AI Model Development in Contract Management for Financial Services - with Troy Pospisil of Ontra
Today's guest is Troy Pospisil, Founder and CEO of Ontra. Ontra is an AI-driven tech company that develops contract management and other legal solutions for organizations across financial services with a strong presence in private markets. Troy joins Emerj Senior Editor Matthew DeMello on today's show to discuss model development for legal workflows and what financial leaders need to know about th
Alternative Data Management Approaches for Financial Services - with Ted Kwartler of DataRobot
Today's guest is Ted Kwartler, Field CTO of Generative AI for DataRobot. DataRobot is an AI-powered software company that helps enterprises automate processes from end to end. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ted gives a broader view of the data governance process for financial services. Throughout the episode, Ted offers financial leaders alternatives to popula
Future GenAI Use Cases for Financial Services - with Marco Argenti of Goldman Sachs
Today's guest is Marco Argenti, Chief Information Officer at Goldman Sachs. Before working with Goldman Sachs, Marco served as SVP of Developer Services at Nokia, then Vice President of Technology of Amazon Web Services (AWS) in 2013, where he started and ran several AWS businesses, including mobile, serverless computing, Internet of Things, and augmented and virtual reality. Following his appeara
How Generative AI Will Democratize BFSI - with Bhaskar Kalita of Quantiphi
Today's guest is Bhaskar Kalita, Global Head of Financial Services and Insurance at Quantiphi. Quantiphi is an AI-first digital engineering company that designs AI-driven services and platforms for broad applications across industries. In conversation with Emerj CEO and Head of Research Daniel Faggella, Bhaskar pulls apart what new generative AI capabilities will mean for the entire BFSI sector. I
Winning Executive Buy-In for FinServ Data Governance Initiatives - with Bill Waid of FICO
Today's guest is Bill Waid, Chief Product and Technology Officer at FICO. Bill has been with FICO for over 20 years, developing Decision Management systems. Prior to his time at FICO, Bill worked for different software platforms in sales and systems engineering. He returns to the program today to talk about the challenges in winning executive buy-in for data governance projects, how this can help
Financial Services Challenges from a Data Perspective - with Bill Waid of FICO
Today's guest is Bill Waid, Chief Product and Technology Officer at FICO. Bill has been with FICO for over 20 years, developing Decision Management systems. Prior to his time at FICO, Bill worked for different software platforms in sales and systems engineering. He joins us on today's program to talk about what challenges for financial services leaders look like from a data perspective. Throughout
Predictive Analytics and Generative AI Solutions for Private Equity - with Adam Nahari of Berkshire Partners
Today's guest is Adam Nahari, Vice President of Data and Analytics at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in consumer products and retail, business services, communications, industrials and healthcare sectors. Adam returns to the program to talk about the difference between predictive analytics and new emerging ge
Syncing Employee and Customer Journeys in Financial Services with AI - with Louis Tetu of Coveo
Today's guest is Louis Tetu, CEO of Coveo. Coveo is a tech company that develops Saas enterprise search solutions powered by AI. Louis joins us on today's program to talk about the importance of employee journeys in enhancing customer journeys and how new emerging AI capabilities - especially in co-pilot software powered by generative AI - are helping sync their workflows. If you've enjoyed or ben
Solving Private Equity Challenges with Emerging AI Capabilities - with Adam Nahari of Berkshire Partners
Today's guest is Adam Nahari, Vice President of Data and Analytics at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in the consumer products, retail, business services, communications, industrials and healthcare sectors. Adam joins Emerj Senior Editor to talk about the challenges currently facing private equity firms and ho
Making the Move to SaaS in Financial Services - with Adrien Gabeur with Sinequa
Today's guest is Adrien Gabeur, Vice President of Cloud at Sinequa. Sinequa is a software company that builds an enterprise search platform for financial services firms, but they didn't always used to be in the SaaS space. Adrien joins Emerj CEO and Head of Research Daniel Faggella from Paris to talk about Sinequa's transition from self-managing multiple products to a single product platform for t
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