Design Thinking 101
Design Thinking 101 is a podcast hosted by Dawan Stanford as part of Fluid Hive, aimed at helping people think and solve problems like a designer. Each episode features conversations with designers and practitioners who share their stories, lessons, ideas, resources, and tips. Guests offer insights into delivering change and results through design thinking, service design, behavioral design, and user experience design. The show covers applications across business, social innovation, education, government, healthcare, and other fields.
Episodes
Leadership & Strategy + Fighter Pilots + Design Education with Jason "TOGA" Trew — DT101 E145
When I first connected with Jason Trew (callsign: TOGA), I knew this conversation would challenge some assumptions about where design thinking belongs. Jason is an Air Force fighter pilot and strategy leader turned professor. What emerged from our conversation wasn't just another story about design thinking adoption, but a deeper exploration of what he sees happening when we distinguish between ca
Operational Excellence in Design + Leadership + Design Ops with Jon Fukuda — DT101 E144
Jon said that when he first discovered the design operations community at the 2019 Design Ops Summit in Brooklyn, it felt like coming home. Here was this entire tribe of people who cared about the same things he'd been passionate about for years—creating systems that help designers do their best work. In this episode, I'm talking with Jon Fukuda, co-founder of Limina.co, about how design operation
Building Sustainable Design Research Systems with Sam Zucker — DT101 E143
The tension between doing good research and delivering on tight timelines is something I've experienced throughout my career in design and innovation. This conversation with Sam Zucker unpacks powerful approaches to making research more sustainable and equitable while building systems that support continuous learning and engagement. What particularly struck me was Sam's practical framework for emb
Architecture + Decision Design + Learning Spaces + Strategy with Adam Griff — DT101 E142
In this episode, I explore how architectural thinking enhances strategic decision-making with Adam Griff. Our conversation reveals how his architectural background shapes his approach to helping higher education institutions navigate complex decisions and create flexible space solutions. We dig into the challenges of designing spaces that can adapt to unknown futures and discuss how universities c
Joy, Transformation, and Design as Creative Liberation with Sahibzada Mayed — DT101 E141
Sahibzada Mayed is a creative alchemist who uses design and storytelling to cultivate joy and imagination as tools of liberation. Mayed serves as the Co-Lead for Strategy and Research at Pause and Effect, a liberation-focused imagination and design collective based on Coast Salish territories of the Musqueam, Squamish, Tsleil-Waututh Nations. Beyond that, Mayed leads a small-scale startup, Naranji
Healthcare Design: Evidence-based, Business Fluent, and Change Prepared with Matt Van Der Tuyn — DT101 E140
Matthew Van Der Tuyn is a designer and healthcare innovation strategist. Matt is the Senior Director of Design and Strategy at the Center for Health Care Transformation and Innovation at Penn Medicine. The mission at the Center is to serve as a catalyst and accelerator for initiatives that dramatically improve health outcomes, patient and provider experiences, and decrease the cost of care. Matt h
Behavioral Science in Human-centered Design with Christina Hanschke — DT101 E139
Christina Hanschke's career journey has spanned many diverse roles. She's been a music therapist, nanny, and UX researcher, and she's currently a Design Lead at Final Mile, where she applies a multidisciplinary approach to address pressing societal changes, drawing from behavioral science, human-centered design, and systems thinking. As an adjunct faculty at DePaul University, Christina extends he
Organizational Design + Strategy + Change with Stephanie Gioia — DT101 E138
Stephanie Gioia is a founder at Future Work Design with a focus on strategic planning and organizational innovation. She also serves as the director of the Either/Org project and teaches human-centered design for organizational innovation at the University of Oregon's Executive MBA program. She's taught at Stanford's d.school, University of Michigan, and Pacific Northwest College of Art. She is th
Designing Your Career + UX for Small Business with Sarah Doody — DT101 E137
Sarah Doody is a user research experience designer and researcher. She's also the founder of Career Strategy Lab, a UX career coaching program. In 2011, she co-created the curriculum and taught for General Assembly's first 11-week UX intensive program in New York City. She has extensive experience doing experience design, product strategy, and user research for companies including Fatherly, Sling,
Design Ethics with George Aye — DT101 E136
This is the inaugural DT101 Live!, with guest George Aye. George co-founded Greater Good Studio with the belief that design can help advance equity. Previously, he spent seven years at global innovation firm IDEO before being hired as the first human-centered designer at the Chicago Transit Authority. He speaks frequently across the US and internationally. George holds the position of Adjunct Full
Leading Design + Collaboration + Why Design Thinking with Kareem Collie — DT101 E135
Kareem Collie is an accomplished designer and educator with a rich background in both the corporate and academic worlds. Leading design teams for organizations like Nickelodeon, Coca-Cola, and USA Network, he has driven transformation and engagement through his expertise in visual and user-experience design. As Design Lead at IBM, he was instrumental in innovating user experiences. Currently, as t
Instructional Design + Adult Learning Experiences with Holly Owens — DT101 E134
Holly Owens is an Adjunct Professor at the Touro College Graduate School of Technology, where she teaches in the Instructional Technology program, and works full time as an Instructional Designer with PillPack by Amazon Pharmacy. She has over 15 years of experience in education in various roles, including high school educator, instructional technologist, and podcast host. Today, we talk about inst
5.5 Things Everyone Should Know about the Future of Higher Education with David Staley — DT101 E133
David Staley is an associate professor in the Department of History at Ohio State University. He teaches courses in digital history and historical methods. He also holds courtesy appointments in two departments, the Department of Design, where he has taught courses in digital history and design futures, and the Department of Educational Studies, where he has led the forum on the university. We tal
5 Ways Nobody Cares About You and How They Make You a Better Designer // ALD 014 — DT101 E132
This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore creating services and solutions by thinking and solving like a designer. You'll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD014 // 5 Ways Nobod
Talk to the Elephant: Design Learning for Behavior Change with Julie Dirksen — DT101 E131
Julie Dirksen is the author of the books Design for How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Julie was my guest for episode 42 of the show. In this episode, we talk about her latest book, ways to motivate learners and workshop participants, desi
Learning Design Thinking + Shifting Mindsets + Facilitation with David Lemus — DT101 E130
David Lemus is an independent design strategist with engineering roots working with organizations to empower teams to be customer obsessed and have a culture of iterative learning. He has designed and facilitated dozens of design thinking workshops across Fortune 500 companies, non-profit and government organizations. David is also currently an adjunct professor at the University of Portland's Pam
Teaching and Applying Design Thinking in Higher Ed + The Experimentation Fieldbook with Liz Chen — E129
Liz Chen is Design Thinking Lead at Innovate Carolina, the unit dedicated to innovation, entrepreneurship, and economic development at The University of North Carolina at Chapel Hill. Liz is also a co-author of The Experimentation Field Book, a practical how-to guide on rigorously testing assumptions and concepts. We talk about teaching and applying design thinking in higher education, and learn m
Design Social Change with Lesley-Ann Noel — DT101 E128
Dr. Lesley-Ann Noel is an Afro-Trinidadian design educator and an Assistant Professor in the Department of Design Studies at North Carolina State University. Lesley promotes greater critical awareness among designers and design students by introducing critical theory concepts and vocabulary into the design studio. We talk about questioning design practice, dreaming and prototyping, and her book, D
Radical Participatory Design + Relationships in Complex Systems Inclusive Design with Victor Udoewa — DT101 E127
Victor Udoewa works in the Office of Public Health Data Surveillance and Technology at the CDC. Previously, he worked at the Small Business Innovation Research and Small Business Technology Transfer programs at NASA, as well as at 18F and Google. We talk about his journey into design and leadership, the role of design in the civic space, radical participatory design, and orchestrating relationship
Making Collaboration Mean Something + Inclusive Design with Pinar Guvenc — DT101 E126
Pinar Guvenc is a partner at the award-winning global design studio SOUR, where she leads design innovation strategy. Pinar is also a member of the faculty at Parsons School of Design, and she serves on the Board of Directors at Open Style Lab, a National Design Award-winning nonprofit organization initiated at MIT, with the purpose of making style accessible to people with disabilities. Today on
Fulfilling Design Careers + Crafting Teams with Justin Dauer — DT101 E125
Justin is an internationally-renowned design leader, author and speaker from Chicago. You'll often find him at AIGA's speaking events, he's been interviewed in Forbes magazine and Medium's "Forge" publication, and he writes articles for Aquent, CEO World Magazine, and A List Apart. He speaks internationally on culture and design, and today on the show, we talk about values, aligned design, nurturi
Relentless Curiosity, a Necessary Delight with Scott Shigeoka — DT101 E124
Scott Shigeoka is an internationally-recognized curiosity expert, speaker, and the author of SEEK: How Curiosity Can Transform Your Life and Change the World. He is known for translating research into strategies that promote wellbeing and connected relationships around the globe, including at the University of California Berkeley's Greater Good Science Center and through his groundbreaking course
The Experimentation Field Book with Natalie Foley — DT101 E123
Natalie Foley has over 20 years of experience leading teams in designing and launching new products, programs, and strategies across the private, public, and not-for-profit sectors. Recently, she joined Opportunity at Work, where she builds, tests, and launches new services to help rewire the labor market for the 71 million workers in America whose skills were acquired through alternative routes i
Healthcare + Systems + Risk + Design with Rob Lister — DT101 E122
Rob Lister is a designer in healthcare, creating meaningful experiences in many arenas, including medical device design, care delivery, service design, and population health strategy. His experience as a design leader at IDEO and AT&T, and his background as a mechanical engineer, inform a strategic and operationally focused approach to innovation in healthcare. We talk about service design in heal
Facilitation + Remote Teams + Miro with Shipra Kayan — DT101 E121
Shipra Kayan is a product evangelist at Miro, a designer, and a facilitator. She has built inclusive, engaged, and effective distributed teams at companies like Upwork and Miro. Armed with two decades of experience teaching design teams to collaborate across time zones, cultures, and knowledge silos, Shipra is a leading advocate for adopting visual collaboration within distributed teams. We talk a
Nudging Systems + Equity-centered Design + Systems Thinking with Sheryl Cababa — DT101 E120
Sheryl Cababa drives a human-centered design practice focusing on systems thinking and evidence-based design, working on everything from robotic surgery experience design to reimagining K-12 education through service design. In her work with consultancies such as Substantial, Frog, and Adaptive Path, she has worked with a diverse base of clients including the Gates Foundation, Microsoft, IHME, and
Design and Complex Systems in Healthcare + Design and Management with Kipum Lee — DT101 E119
Kip Lee is a designer and healthcare executive at University Hospitals Health System in Cleveland, OH. As Vice President of UH Ventures, he manages an innovation portfolio that supports University Hospitals' strategic initiatives and partnerships through product innovation and human-centered design. Outside of work, Kip serves on the editorial board of Design Issues, a design and innovation journa
Designing Feedback + Design Research and Workshops with Nahal Tavangar — DT101 E118
Nahal Tavangar is a self-professed generalist who has worked in the public, private, and nonprofit sectors across two continents. These roles and experiences have given her valuable insights into design thinking in various industries, work environments, business models, and workplace cultures. Today, we talk about research workshops, metaphors, and designing feedback. Listen to learn about: >> Des
UX + Design Teams with Nick Finck — DT101 E117
Nick Fink is a design and research leader with over two decades of experience in the industry. Nick currently consults and advises businesses on design and research in Seattle through his company, Craft & Rigor. Listen to learn about: >> Core disciplines of UX design >> What is interaction design? >> What does it mean to be a UX designer today? >> The challenges UX and design face in today's busin
Operations + Human Centered Design + Art with Alvin Schexnider — DT101 E116
Alvin Schexnider is an emancipatory designer and a business operations strategist who helps institutions become more effective, just, citizen-centered, and innovative. He has 15 years of experience in leadership across design, strategy, equity, and business operations in the government, nonprofit and for-profit spaces. Currently he is a part of Capital One's Equity and Design team as a senior equi
Design Thinking in Practice: a conversation between Allen Higgins & Dawan Stanford — DT101 E115
Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about: Design and design thinking process Design thinking mindset How to introduce desig
Ethics + Education + Power + Design with Mike Monteiro — DT101 E114
Mike Monteiro is a designer and the author of Ruined By Design, You're My Favorite Client, The Collected Angers, and the newly-revised Design is a Job. Listen to learn about: >> Mike's book, Design is a Job >> Ethics in design >> Designing society so that ethical behavior becomes the norm Our Guest Mike Monteiro is the co-founder and design director of Mule Design. He mostly writes these days. His
Thinking, Solving & Transformative Communication: Design + Visualization with Hazel White — DT101 E113
Hazel White is a designer and a visualizer. She creates simple visuals to help communicate complex ideas. We talk about how design and visualization combine to facilitate thinking, fuel solving, and create transformative change. Listen to learn about: >> How visualizations can help us communicate ideas >> Examples of what you can use visualizations for >> Hazel's visualization projects and their i
Cognitive Bias + Ethics + Dreaming the Future of Design with David Dylan Thomas — DT101 E112
David Dylan Thomas is the author of Design for Cognitive Bias and the creator and host of the Cognitive Bias podcast. Dave has consulted with major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC, he offers workshops and presentations on inclusive design and the role of bias in making decisions. We talk about cognitive bias,
5.5 Things Every Designer Should Know About Appreciative Inquiry with Joan McArthur-Blair and Jeanie Cockell — DT101 E111
This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Appreciative Inquiry. Joan McArthur-Blair and Jeanie Cockell are co-presidents of Cockell McArthur-Blair Consulting. Listen to learn about: >> Appreciative inquiry's ability to generate hope and help people be creative >> Using generative questions to unlock people's imaginations and focus on the posit
5.5 Things Every Designer Should Know About Positive Childhood Experiences with Robert Sege — DT101 E110
This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Positive Childhood Experiences. Dr. Robert Sege, MD PhD is a pediatrician at the Floating Hospital for Children at Tufts Medical Center, and a professor of medicine at Tufts University School of Medicine, where he directs the Center for Community Engaged Medicine. Dr. Sege is nationally known for his re
Healthcare Innovation + Nursing + Opportunities for Designers — DT101 E109
Michael Ackerman is currently the director of the Master in Healthcare Innovation Program and Professor of Clinical Nursing and the director of the Center for Healthcare Innovation and Leadership at the Ohio State University College of Nursing. He also maintains a clinical practice as an acute care nurse practitioner at St. Joseph's Neighborhood Hospital in Rochester, New York. Today, we talk abou
Designing a Learning System for the Good Life // ALD 013 — DT101 E108
This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You'll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD013 // Designing a Learning System for the Good Life. Re
Humans + AI + Design with Ruth Kikin-Gil — DT101 E107
Ruth Kikin-Gil is a design strategist, a digital product designer, and a practical dreamer who focuses on product innovation across devices, input methods, and platforms. At Microsoft, she leads the Responsible AI Practices for Microsoft's security organization. She helps drive responsible AI and Microsoft through serving on multiple AI and ethics in engineering and research workgroups. Ruth is a
5.5 Things Every Designer Should Know About Hacking Bureaucracy with Marina Nitze — DT101 E106
Marina Nitze is co-author of the book Hack Your Bureaucracy and works at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at
Learning to See and Respond to Racialized Design with Lisa Elzey Mercer — DT101 E105
Lisa Elzey Mercer is a designer, educator, and researcher. Her interests are in developing and executing design interventions focused on the topics of human trafficking, incarceration, race, and racism. She's an Assistant Professor of Graphic Design and Design for Responsible Innovation at the University of Illinois Urbana-Champaign. We talk about learning to see, and responding to, racialized des
Learning + Teaching + Design Thinking Impact in K-12 with Rich Wiener — DT101 E104
Rich Wiener is an educator and consultant who works to engage K-12 learners at a high level, and has zeroed in on design thinking as a key component. Rich's career has included being a school principal, Director of Curriculum for Ramsey Public School District in New Jersey, and an adjunct professor of education at Columbia University. We talk about the impact of design thinking in K-12 education.
UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103
Kara DeFrias is the current Chief of Staff for the Intuit QuickBooks Platform, with a background rich in both private and public sector experience. Previous work includes serving as senior advisor to the leadership team of the technology and design consultancy 18F in the Obama Administration, founding TEDxIntuit, and being part of the Emmy Award-winning production staff on the Oscars. A do-gooder
5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102
This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Opioid Overdose Epidemic. Our guest today is Stacy Stanford, the Senior Director of Overdose Injury and Violence Prevention at the National Association of County and City Health Officials in Washington DC (NACCHO). At NACCHO, she leads the overdose injury and violence prevention team to deliver fund
Human-Centered Design + Designing Exceptional Customer Experiences with Lis Hubert and Diana Sonis — DT101 E101
Diana Sonis is a passionate believer in holistic 360 strategy and design, with extensive expertise in UX and CX design, service design, and design thinking. Lis Hubert is an acclaimed design and strategy thought leader, writer, and speaker with extensive experience in digital strategy, customer experience, information architecture, and design. Together, they founded CX by Design, a human-centered
Design for Good + Ethics + Social Impact with Sara Cantor — DT101 E100
Sara Cantor is a co-founder and the executive director of Greater Good Studio, where she and her team think of themselves as pissed-off optimists. We talk about design for good, ethics in design practice, and creating social impact. Listen to learn about: >> Human-centered design>> Greater Good Studio's project "gut check">> The power designers wield>> Better ways of co-designing with clients>> Co
Want Better Outcomes? Find Better Problems. // ALD 012 — DT101 E99
This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You'll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD012 // Want Better Outcomes? Find Better Problems. Read
Designing with Government Partners + Hidden Design Phases with Chelsea Mauldin — DT101 E98
Chelsea Mauldin is the Executive Director of the Public Policy Lab and an adjunct professor at Columbia University's School of International and Public Affairs. Listen to learn about: >> The work of the Public Policy Lab>> How design and design thinking can help governments make better public policy>> Human-centered design in public policy>> The preparatory work that often goes underrecognized in
5.5 Things Every Designer Should Know About: The Future of Higher Education with Bryan Alexander — DT101 E97
This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Future of Higher Education. Our guest today is Bryan Alexander. Bryan is a senior scholar at Georgetown University and runs a consultancy focused on the future of higher education. Listen to learn about: >> The current state of higher education>> Student loan debt and the financial structure of uni
Language + Design Research + Researcher Self-Care with Abby Bajuniemi — DT101 E96
Dr. Abby Bajuniemi holds a PhD in applied linguistics from the University of Minnesota and is currently a user researcher in industry. We talk about language, design research and researcher self-care. Listen to learn about: >> How language and linguistics affect design>> The interaction of society and language>> Trauma-informed user research>> Researcher self-care>> The importance of asking for he
5.5 Things Every Designer Should Know About Strategic Foresight with Bart Édes — DT101 E95
This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Strategic Foresight. Our guest today is Bart Édes. Bart is a professor at McGill University in International Development. Listen to learn about: >> Future thinking and strategic foresight>> The benefits of using of foresight>> How to start using foresight in your organization>> Teaming up with a futuris
Designing Brand Experience + Commercial Design for Good with Jos Harrison — DT101 E94
Jos Harrison is the global head of brand experience and design at Reckitt. We talk about brand experience design and commercial design for good. Listen to learn about: >> Brand building>> Finding ways for companies to do good in a way that builds brand>> Learning design>> Omnichannel communication and its effect on brand building>> Design's role in creating a better future Our Guest Jos is obsess
Innovation Culture + Future of Work + Designing Value with Marc Bolick — DT101 E93
Marc Bolick is the managing partner of the DesignThinkers Group. We're talking about innovation and culture, the future of work and designing value. Listen to learn about: >> DesignThinkers Group>> Using design thinking in innovation strategy and projects>> The future of work>> Innovative leadership>> International Development>> Change management and "corporate antibodies" Our Guest Marc leads Des
Protect Your Solutions with Transformation Stories: Part 2 — Telling Well // ALD 011 — DT101 E92
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode continues where episode 89 on crafting transformation stories left off, and focuses on telling your solution's transformation story. This episode is based on this article: ALD011 // Protect Your Solutions with Transformation Stories: Part 2 — Telling Well. Read the article and others like
Design + Afrofuturism + Doomsday Optimism with Raja Schaar — DT101 E91
Raja Schaar is an industrial designer, afrofuturist and doomsday optimist. She is the Director at Drexel University's product design program and co-chair of the Industrial Designers Society of America, Diversity Equity and Inclusion Council. Listen to learn about: >> Raja's career in design>> Climate change and design>> How Raja uses science fiction and futurism in her teaching and work>> Black Gi
Lego Serious Play + Creating Together + Designing for Being with Jane Hession and Ronan Healy — DT101 E90
Dr. Jane Hession and Ronan Healy are the founders of How Might We, a service design studio in Ireland. We talk about Lego Serious Play, creating together, and designing for being. Listen to learn about: The importance of giving adults permission to be playfulThe LEGO Serious Play methodHow LEGO Serious Play can unlock creativity and innovationThe changing view of the workplace and how teams work p
Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well // ALD 010 — DT101 E89
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode shows you everything you need to create your solution's transformation story (and why it's so important to do so). This episode is based on this article: ALD010 // Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well. Read the article and others like it on Fluid Hive's
User Research + Asking Better Questions with Michele Ronsen — DT101 E88
Michele Ronsen is the founder of Curiosity Tank, a leading user research consultancy and educational institution, helping individuals and organizations learn how to ask better questions, conduct research, and make better decisions around the world. Listen to learn about: >> The benefits of user research to designers>> User research skills>> Quantitative vs qualitative research>> Curiosity Tank's s
The 30-Minute Solution Matrix: How to Think and Solve Under Pressure // ALD 009 — DT101 E87
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about what to do when you need to solve like a designer FAST. This episode is based on this article: ALD009 // The 30-Minute Solution Matrix: How to Think and Solve Under Pressure. Read the article and others like it on Fluid Hive's Ask Like a Designer. In these short Ask Like a Designer
Seeing, reframing, and pursuing problems with Thomas Wedell-Wedellsborg — E86
Thomas Wedell-Wedellsborg is the author of What's Your Problem and coauthor of Innovation as Usual. We talk about problem reframing, developing innovation skills, and the power of thinking deeply about problems. Listen to learn about: >> Framing and reframing problems>> Helping teams and companies to change their approach to problem-solving>> Thomas' books>> Advice for companies and individuals wa
Systemic Service Design + a Critical Lens on Design Practice with Josina Vink — DT101 E85
Josina Vink is a designer and researcher based out of Oslo. They're often working in the spaces of health and care, and focusing on shaping social structures. We talk about systemic service design, design labs in healthcare, and the potential of critical approaches to design practice. Listen to learn about: >> Service design in the health and care industries>> Changing the focus of service design>
Design Joy + Design Education + Design Justice with Jennifer Rittner — DT101 E84
Jennifer Rittner is a design educator and writer. We talk about design, education, ethics, social justice, system design, and design joy. Listen to Learn About >> The current state of design education >> Human-centered design methodology >> Important designers working at design's cutting edge >> Designing with and for marginalized populations >> Smaller scale design >> The empathy problem >> The p
Collaboration + Facilitation + Workshops with Austin Govella — DT101 E83
Austin Govella is an experience design director at Avanade Digital Studio and author of Collaborative Product Design. Listen to learn about: >> Product design>> Collaboration in design work>> Some challenges that can arise when collaborating>> Connecting design to the larger world>> Designing within and for systems>> Workshop/training design>> Collaboration facilitation Our Guest As an experience
UX + Navigating Rough Design Waters + Design Leadership with Dennis Lenard — DT101 E82
Dennis Lenard is the CEO at Creative Navy. We talk about user experience, navigating rough design waters, and design leadership. Listen in to learn more about: >> User experience (UX) and User interface (UI) design>> UX in the healthcare industry>> The role "people politics" plays in the design process>> Mistakes made when it comes to leading design teams>> A good design team leader's qualities>>
Trauma-informed Design + Social Work + Design Teams with Rachael Dietkus — DT101 E81
Rachael Dietkus is a clinical social worker and certified trauma professional dedicated to trauma-responsive practices in design. We talk about trauma-informed design, social work, and why design teams need a social worker. Listen to learn about: >> The intersection of design and social work>> Trauma-informed design>> Resources for designers looking to be more trauma-responsive in their work>> The
UX Research + Research Teams + UX Camp DC with Glennette Clark — DT101 E80
Glennette Clark is a UX researcher and an entrepreneur. We talk about UX research, research teams, and UX Camp DC. Listen to learn about: >> UX research — What is it?>> The U.S. Digital Service>> Onboarding new team members>> Trauma-informed research and design>> UXCamp DC and the unconference format Our Guest Glennette Clark is a design researcher at United States Digital Service. She brings huma
Three Little Words for Better (Business) Relationships // ALD 008 — Ep79
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about the tremendous power in three little words and a superpower for people who want to think and solve like a designer: listening. This episode is based on this article: ALD008 // Three Little Words for Better (Business) Relationship. Read the article and others like it on Fluid Hive's
Design Council UK + Systemic Design + Design in Government with Cat Drew — DT101 E78
Cat Drew is the chief design officer at the Design Council. We talk about the role and work of Design Council, systemic design, and the shifting role of design and government and communities. Listen in to learn more about: >> Design Council's work>> The frameworks Design Council has developed>> The Design Economy>> How designers can learn from non-designers who are practicing design out in their l
The Innovation Saboteur's Handbook // ALD 007 — DT101 E77
This episode is about sabotaging innovation projects. You'll learn new ways to get in your own way and everyone else's. This episode is based on this article: ALD007 // The Innovation Saboteur's Handbook. Read the article and download a guide to sabotage proofing innovation projects. You don't want anyone to steal your destructive glory. You'll find more articles like these on Fluid Hive's Ask Li
Working and Leading at the Intersection of Engineering, Business and Design with Kevin Bethune — DT101 E76
Kevin Bethune is the founder and chief creative officer for dreams • design + life, and the board chair of the Design Management Institute. We talk about working and leading at the intersection of engineering, business and design. Listen in to learn more about: >> The synergy Kevin created between three disciplines: engineering, business, and design>> Kevin's years at Nike>> How to build an enviro
Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75
Belinda Gannaway is the co-author of Employee Experience by Design and the Director at Fathom XP, an employee experience design agency based in the UK. She's also a facilitator and a team and systems coach. Today, we discuss her book, and what's possible when we apply design thinking to orchestrating how people perform and produce results in organizations. Listen to learn about: >> Using design th
Industrial Design + Design Agency Leadership + Creative Confidence with James Howard — DT101 E74
James Howard is a teacher, design historian, industrial designer, and inventor of over 300 products with 18 patents. He's currently the owner-operator of Entrepreneurial U, a specialty private design school. Prior to teaching at the county college of Morris in New Jersey, Professor Howard was the owner-operator of the award-winning Howard Design Agency, an industrial design practice whose clients
Designing Facilitation: a system for creating and leading exceptional events // ALD 006 — DT101 E73
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is all about facilitation. You'll meet Fluid Hive's Event Design Questions and learn new ways to create effective events everyone will love. In these short Ask Like a Designer episodes on the show, you'll find new ways to explore the show's stories and ideas about design-driven innovation.
Trauma-Informed Design + Participatory Design Perils + Research with Vulnerable Populations with Sarah Fathallah — DT101 E72
Sarah Fathallah is an independent social designer and researcher. Today, we talk about trauma-informed design, participatory design, and research with vulnerable populations. Listen to learn more about: >> Trauma-informed design>> Virtual facilitation design>> Examining power dynamics in design work>> Participatory design and its connection to trauma-informed design>> The challenges of compensatin
Experiencing Design: The Innovator's Journey with Karen Hold — DT101 E71
This is the first DT101 Books episode. Karen Hold joins us on the show to talk about Experiencing Design: The Innovator's Journey, a book she co-authored with Jeanne Liedtka and Jessica Eldridge. In DT101 Books episodes, authors explore why their book exists and what it will help you do. Each book is chosen because it has something that will help you think and solve like a designer as you learn, l
Identity Design + People vs. Process + Intersectional Design Leadership with John B. Johnson — DT101 E70
John B. Johnson is an identity architect and principal of A Small Studio. He works with corporations and scaling startups, using A Small Studio's identity design framework. John and his team also work with creatives to bring peace to people's lives. Today, John and I talk about corporate and individual identity design, why people are more important than process, and intersectional design leadershi
The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT101 E69
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about how to use "How might we …" questions to anchor your innovation projects, align your team, and adjust the problem you are trying to solve as you learn. This episode is based on this article: ALD 005 // The Swiss-Army Lives of How-Might-We Questions. Read the article and others like
Democracy as a Design Problem with Whitney Quesenbery — DT101 E68
Designing Elections? Yes! Whitney Quesenbery and I talk about designing elections, designing in government, and the future of election design. We dive deep into the world of elections, and Whitney's and the Center for Civic Design's work to help election officials nationwide design better elections. Show Summary Whitney had two careers before she landed in civic design. She had a professional care
Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. In my coaching conversations, I help people take a more holistic view of life and work. We find experiments that define values, shape goals and establish habits. This episode is about running your own experiments using our system for high performance with living well at its core — Fluid Hive's Good-Life
Learning Service Design + Leading Service Transformation with Clive Grinyer — DT101 E66
Clive Grinyer is the Head of Service Design at the Royal College of Art in London. Clive's an acknowledged expert in service design, design thinking, and design and technology innovation, who has led award-winning design teams for companies around the globe. He started in design consultancy with IDEO in London and San Francisco before co-founding the design consultancy company Tangerine with Marti
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