Stacked, The Hospitality Tech Podcast
Stacked, The Hospitality Tech Podcast is hosted by Chris Fletcher and explores where hospitality meets technology. It features conversations with operators, founders and tech leaders across restaurants, cloud kitchens, hotels and pubs. Episodes focus on practical topics like digital transformation, operational efficiency, guest experience, automation and AI. The show offers honest discussions about what is working, what is not, and what may come next in the industry.
Episodes
Turning Guest Feedback into Gold with Martin Vander Ghinste of Feedelity
This week Chris sits down with Martin, founder of Feedelity, in London for Hospitality Tech Expo.Before starting Feedelity, Martin worked in private equity and then at Hawaiian Poké Bowl, one of the fastest-growing chains in the Benelux with 50 sites. There he saw two people trying to handle around 2,000 guest messages a week across Google, Deliveroo, Uber Eats, Just Eat, TripAdvisor, email, conta
Hotels Need to Sell the Whole Stay, Not Just the Room | Louise Ryan & Joe Watkins, Journey
Guests don't just book a room anymore. They book the spa, the dinner, the round of golf, the whole weekend. Most hotel tech still hasn't caught up.This week Chris Fletcher is joined by Louise Ryan (CMO) and Joe Watkins (Head of Data and AI) from Journey, the Cheltenham-based hotel tech company helping luxury hotels drive total revenue per guest.They cover why hotels need to think more like retaile
We changed nearly every platform and our staff turnover has never been lower, Tyrone Delaney, Camino
Camino did something most operators would never dream of: it changed nearly every platform in its stack in a single year, while doubling its estate. The result? Staff turnover has never been lower.This week, Chris Fletcher sits down with Tyrone Delaney, Finance Director at Camino, the Basque-inspired restaurant and bar group behind Camino and Pinchito, and Jackson Versatano, Senior Director UK &am
Why itsu's app customers keep coming back with Katie Grundy, CRM & Loyalty Manager at itsu
What does loyalty really mean when you've got 80 shops, a lean team and customers who visit day in, day out?Chris Fletcher sits down with Katie Grundy, CRM & Loyalty Manager at itsu, to unpack how the brand rebuilt its loyalty programme into itsu rewards, and why its app customers now visit three times more often than non-members.Katie joined hospitality from L'Oréal and explains why loyalty f
What changing systems actually takes with Mike Statham, Finance Director at Tonkotsu
The Stacked Podcast — where hospitality meets technology. Powered by Lightspeed. Tonkotsu has gone from six sites to nineteen, with a twentieth opening in Bath, opposite the Roman Baths. Mike, the brand's finance director, has been there since 2017 — and along the way he picked up the systems too, because in a business this size somebody has to. Chris sits down with him for an unusually honest
Why your best site and your worst site are 11% apart with Alison Fraser, SVP & GM Fourth
Chris is joined by Ally Fraser, SVP and GM for EMEA at Fourth, a business that has been building back of house systems for hospitality for over 25 years. Ally spent 15 years on the frontline before joining Fourth, where she started out implementing purchase to pay and inventory at operators like YO! Sushi and now runs the region.The conversation lands on one uncomfortable number. Research Fourth r
10% of Weekly Revenue From Loyalty: Inside Prezzo's App, with Brava CIO David Broom
Brava Hospitality just hit 103 sites, posted its record sales week, and acquired Riding House Café. Underneath it sits a loyalty and subscription engine most operators are still arguing about internally.David Broom, CIO at Brava Hospitality (Prezzo Italian, Jamie's Italian UK, Pronto Pasta), joins Chris Fletcher to open the numbers up.What we cover:• Over 500,000 app members in 14 months, grow
People Buy People: Ruth Carpenter on Tech, Trust and the £55 to £11 Ad Story
This week Chris sits down with Ruth Carpenter, Sales and Marketing Director at Black Rock Restaurants, the Brighton based collection behind Burnt Orange, The Salt Room, Coal Shed, Tutto and new pub concept The Crazy Goose. Ruth rejoins the show (she was number 32 in the harem, now back at 210) fresh from three and a half years at Pizza Pilgrims, where she helped grow the business from 16 to 31 sit
The Hospitality Front Door: Gregers Knudsen on Comms, Culture and Killing App Fatigue
Your team doesn't think about ops, people and culture as separate problems. They just want to know when they're working and where to find stuff. So why do most hospitality businesses still run their workforce across six or seven different apps?This week Chris sits down with Gregers Knudsen, founder of Monotree, the employee "front door" app that pulls comms, learning and operatio
CrunchTime: Why the World Cup Is a Back Office Problem with Shamik Mojaria.
Chris sits down with Shamik Mojaria, who marks his first year at Crunchtime, to dig into what it really takes to run consistent, efficient operations across a hospitality estate. They get into why years of grabbing the best available tech has left many operators with fragmented, disconnected systems that create more problems than they solve, and why the conversation is shifting firmly toward unifi
Confidence, Courage, Clarity: What Actually Holds People Back with Lorraine Copes
Lorraine Copes, Founder of Be Inclusive HospitalityChris sits down with Lorraine Copes, founder of Be Inclusive Hospitality, for a proper chat about the people side of the industry. From bringing Shake Shack to the UK to procurement boards at Gordon Ramsay Group and Corbin & King, Lorraine has built a 24-year career, then walked away from the "proper job" to build something with purp
Como's Rubén Recio Nogales on loyalty that actually works, frictionless data and why WhatsApp is coming for UK hospitality
Loyalty used to mean a stamp card and a prayer. Not anymore. This week Chris sits down with Rubén Recio Nogales, VP of Business Development at Como (now Como Sense), to unpack what modern customer engagement really looks like, and why most operators are sitting on a goldmine of data they're not using.Como describes itself as a data company that specialises in customer engagement. It sits betwe
Authentic Marketing in a World of AI Noise, with Visha Kudhail
Visha Kudhail has spent nearly two decades in marketing across Channel 4, Thinkbox, Google, Pinterest and Square, where she and Chris first crossed paths on the hospitality side of the business. Now she has written a book on authentic marketing, and this episode digs into what authenticity actually means once you strip away the buzzword.We get into the difference between being truthful and being a
From AI implementation to impact with John Raguin from CrunchTime, Tim Cross from Caffè Nero UK, and Andrew Winter from SSP Group plc
In this episode, we're joined by Tim from Caffè Nero, Andy from SSP, and John from CrunchTime for a no-nonsense conversation about AI in hospitality. What's actually delivering ROI, what's failed, and what the future looks like for operators on the ground. Less LinkedIn hype, more real talk.What's Actually WorkingAI forecasting is the clearest ROI win — CrunchTime saw adoption jump
Why "Just Get Some AI" Is the Worst Brief You Can Write, Rod Schneider, Workforce.com
Rod returns to the podcast after two years to discuss what has genuinely changed in workforce management, and what is simply being repackaged.A familiar pattern is playing out across the industry: leadership sees AI-branded software, decides it looks promising, and tasks an operations manager with finding it. One layer deeper, the desired outcome is rarely defined. The brief drives the purchase, r
Diego Vega & Rory at Rye Energy, The Hidden Cost That's Eating Your Margins
Energy is the line on the P&L that nobody owns and everybody pays for. In this episode, Chris sits down with Diego Vega, Founder and CEO of Rye Energy, and is later joined by Rory, Head of Operations and ex-chef, to crack open a category most operators have been forced to ignore.Why this conversation mattersHospitality consumes three to four times more electricity per square foot than the aver
Roger Wade: The Man Behind Box Park on Building Brands That Actually Last
Chris sits down with serial entrepreneur Roger Wade, the man behind one of the UK’s original streetwear brands and the creator of the world’s first pop-up mall.From getting fired three times before the age of 22 to building Box Fresh, launching Box Park, and now reshaping hospitality real estate with Box Kitchen, Roger shares the lessons, mistakes, and mindset that have shaped his journey.This is
Connectivity, Data & the Future of Hospitality Tech
Host: Chris FletcherGuests:Liz McKinnon – Strategic Accounts, Sky Business (13+ years at Sky)Jatin Chandwani – Chief Product & Growth Officer, Byte by Yum (overseeing KFC, Taco Bell, Habit Burger & Pizza Hut's SaaS platform)Recorded live on stage, this episode dives deep into how reliable connectivity has become the backbone of modern hospitality operations — from QSR chains to stadia.
From War to Woking: How Yaro Tsyhanenko is Reinventing the Restaurant Pickup Experience with Pickpad
Stacked Podcast – Episode: Yaro Tsyhanenko, Founder of PickpadIn this episode, Chris Fletcher sits down with Yaro Tsyhanenko, Ukrainian-born entrepreneur and founder of Pickpad, a smart hardware startup solving one of hospitality's most overlooked problems: the pickup area.What we cover:Yaro's journey from building a delivery marketplace across 15 Ukrainian cities to relocating after the o
Let the Managers Manage with Conor Shaw and Emily Kane from Bizimply
Chris sits down with the team behind Bizimply, the Dublin-based workforce management and HR platform serving over 1,300 hospitality businesses and 100,000+ shift workers across the UK and Ireland. Emily and Conor share how they're marrying workforce scheduling with smarter HR tools, and what AI really means for the people powering the hospitality industry.Key Topics Covered🍺 Bizimply's Sto
People Service: The Human Piece vs. Headcount in Hospitality with Mollies Motel, Bills and Little Houses Group
A powerful live panel discussion from the Service event at BrewDog Waterloo exploring the critical balance between treating people as assets versus headcount in hospitality businesses. Industry leaders from Bill's, Little Houses Group, and hospitality veterans share honest insights on retention, leadership development, workforce design, and the future of people management in hospitality.Host:T
Perfection or Perception? With The Mandrake, The Other House and Kula
In this special live panel from our Service event at BrewDog Waterloo, three leading hospitality operators share honest insights about creating memorable guest experiences in modern hotels. From sensory design to technological innovation, discover what really makes guests come back.🏨 What Guests Really RememberThe panel opens with a fundamental question: "When you think about your own hotels,
Scaling Hospitality with Chaos & Control with Marcel Khan, Caroline Ottoy, Matt Bigland and Gemma Glasson
🎙️ LEADERS SERVICE: Scaling Hospitality with Chaos & ControlA live panel from BrewDog Waterloo featuring hospitality leaders sharing raw insights on growth, culture, and operations.🎤 HOST:Phil Street - Founder, Hospitality Meets Podcast🎯 PANELISTS:Marcel KhanCaroline OttoyMatt BiglandGemma Glasson⚡ KEY TAKEAWAYS:On Managing Complexity:Vision clarity beats speed every time10-15 core processes a
Hype is Dead, Long Live Habits: Why 70% of Your Customers Ghost You (And How to Fix It) - Recorded LIVE at SERVICE 2026
What's the difference between a viral moment and a loyal customer base? In this live panel from Service 2026, hospitality marketing leaders from Dave's Hot Chicken, Rolled, Cote, BlackRock, and Kerb reveal why 70% of guests never return, and exactly how to fix it. Forget follower counts. This is about building habits that drive real revenue.Recorded live at BrewDog Waterloo | Powered by Li
Why Integrations Matter More Than Features in Hospitality Tech with Colin Jackson, Dojo
Great hospitality tech should work quietly in the background. When it doesn’t, operators feel it immediately.In this episode of the podcast, Chris is joined by Colin Jackson, Head of Partner Technology at Dojo, to unpack why integrations are one of the most important and most overlooked parts of hospitality technology.They discuss what good integration really looks like, why the word seamless is o
Dojo Pocket and the Future of Table Service Payments with Tom Usher
Payments should never slow service down, but too often they do.In this episode of the https://www.wearestacked.io/ podcast, Chris is joined by Tom Usher, Engineering Manager at Dojo, to explore how modern payments technology is being built specifically for the realities of hospitality.The conversation dives into Dojo Pocket, a handheld ordering and payments device designed to keep teams on the flo
Making Hospitality training simple, engaging, and actually useful with Tayl
In this episode, Chris Fletcher is joined by Blair Lundie, Head of Business Development at Tayl, a learning management system built with one obsession: ease of use.They dig into why training in hospitality often becomes a tick-box exercise, what good looks like when you want real engagement, and how operators can use learning content to solve genuine business problems, from improving guest experie
Making Tech Change Stick: Connectivity Rollouts, 24/7 Uptime, and the Realities of Multi-Site Delivery, with Shona Goodlad, Sky Business.
Reliable connectivity now sits alongside water and electricity for modern hospitality. In this Sky Business–powered episode, Chris sits down with Shona Goodlad (Head of Existing Accounts, Sky Business) to unpack what really happens when you move from “one site” to “thousands of sites”. They talk honestly about why tech projects feel risky, what commonly goes wrong, how strong governance and commun
From Scheduling to Decision-Making: How Sona Helps Every Site Run Like Your Best GM, with Ben Dixon, Co-Founder Sona
Workforce is still the biggest lever (and constraint) in hospitality. Labour costs keep rising, guest expectations keep rising, and “just work harder” isn’t a strategy.In this episode, Ben Dixon — Co-founder and CTO at Sona — breaks down why Sona is approaching workforce management differently: not as another scheduling tool, but as a way to scale great operator decision-making across every site.W
From 30% to 98% Adoption: The Frontline Access Problem Nobody Talks About with Regan Collins from Cocentric
This week’s episode opens with something special: Always Open at Christmas, Stacked brand new charity single created by the Hospitality Community & Choir in just 72 hours. All proceeds support Hospitality Action. Stream it, share it, and help spread the message.Then we’re joined by Regan Collins, CEO of Coentric and the team behind Connect a platform tackling one of hospitality’s biggest (and
Tech, Tinsel & Tough Decisions: Soho House, Prezzo & the Future of Hospitality IT
This week Chris is joined by Mitz Patel, Global Head of IT Projects at Soho House, and David Broom, CIO at Prezzo Italian, for a festive-but-real chat about the tech challenges and breakthroughs shaping hospitality right now.They dive into inherited systems, shaky connectivity, labour and inventory headaches, AI that’s finally useful, and why hospitality tech still relies on strong human relations
Seamless Tech, Human Hospitality: Live with Dojo, Côte and Pizzarova
👋 What’s this episode about?Chris is joined by:Sasha (Product Marketing, Dojo)Chris (Côte Restaurant Group)Jack (Founder, Pizza Rover)to talk about what seamless tech really means when you are in the middle of a busy service – not on a slide deck.They cover how to cut friction for guests, keep systems reliable, use data and AI smartly, and still keep hospitality human.Friction and the “V” of guest
Simple Ops, Smarter Buildings: Brett Robbins on Snapfix, AI and The Future of Maintenance
This week on the Stacked podcast I’m joined by Brett Robbins, CEO of Snapfix – the 📸 photo-first “brain at the centre of your building” that helps teams stay on top of maintenance, safety and day-to-day ops in one simple app.We chat about why simple software is secretly the hardest thing to build, how Snapfix grew from a seaside town in Ireland 🌊 to Dublin’s Docklands and beyond, and why taking a
🎯 On-Table Ordering That Works — with Manuel Costin from KATE Media
In this episode, we explore how KATE Media’s dedicated on-table ordering and payment device is changing the way restaurants serve, sell, and scale. Host Chris Fletcher chats with Manuel Costin, Country Manager at KATE Media, about why a physical, brandable device outperforms QR codes — boosting guest control, staff efficiency, and average spend.💡 What you’ll learn📱 Why a physical device creates a
From Firefighting to Future-Proofing People Strategy, with Rachel Masing, Pool House
This series, Business in Better Shape, was born from new research by Stacked and Square, The Long-Term Case for Smarter Tech Investment.We spoke to more than 150 hospitality leaders across the UK, uncovering an industry stuck between ambition and hesitation. Most hospitality teams buy tech only when something’s on fire - Square’s research shows just 6% plan purchases, while 94% react. That insight
From Data Drowning to Performance Ops with Tenzo Co-Founder Christian Mouysett
This week, Chris is joined (again!) by Christian Mouysset, Co-founder of Tenzo, the “glue” that brings sales, labour, inventory, reviews and reservations into one real-time view. We talk actionable KPIs over vanity metrics, why speed of feedback beats perfect dashboards, and how “performance ops” helps GMs move the needle on today’s shift, not next quarter’s report.HighlightsFrom data overload to
What Operators Actually Want from Tech, with Jonny Bramwell, Rosa’s Thai
This series, Business in Better Shape, was born from new research by Stacked and Square, The Long-Term Case for Smarter Tech Investment.We spoke to more than 150 hospitality leaders across the UK, uncovering an industry stuck between ambition and hesitation. Most hospitality teams buy tech only when something’s on fire - Square’s research shows just 6% plan purchases, while 94% react. That insight
The Invisible Backbone: Why Reliable Connectivity Keeps Hospitality Running
💡 Connectivity in hospitality is no longer optional — it’s as important as gas, water and electricity.Host Chris Fletcher chats with Andy Maynard (Head of IT services and Solutions Caffè Nero) and Joe Strudwick (Head of National Accounts, Sky Business) about why reliable networks now power everything from card payments to coffee machines — and how smart operators are treating connectivity like a t
Human + AI in the Bakehouse: How La Maritxu Uses Inpulse to Nail Forecasting, Stock & Purchasing
AI isn’t here to replace ops, it’s here to amplify it. Laure Joyeux (Expansion & Partnerships, Inpulse) and Italo Vendramini (Head of Operations, La Maritxu) share how AI-driven forecasting powers inventory and purchasing, cutting order-building time, lifting availability, and reducing waste. We cover trust on the shop floor, onboarding and support, supplier integrations (incl. EDI/email), and
Best-in-Class, All-in-One: How Embargo Turns First-Party Data into Real Revenue with Fryderyk (Frederick) Szydlowski
This week, Chris sits down with Frederick Szydlowski, Co-founder of Embargo, to unpack how an all-in-one, best-in-class approach to loyalty, ordering and CRM can actually move the P&L—without burying teams in complexity.Freddy’s story runs from professional basketball in Poland to JOE & THE JUICE on King’s Road, to building one of the UK’s highest-rated food & drink apps (4.9★). We dig
Fixing Fairness in Tipping – with David Dillon, Founder & CEO of UROCKED
In this episode of the Stacked Podcast, host Chris Fletcher sits down with David Dillon, Founder and CEO of UROCKED, the digital tipping platform making gratuities transparent, compliant, and fair for everyone in hospitality.Born from a real operator problem, watching his mum spend hours calculating tips by hand, David built UROCKED to make life easier for hospitality teams and ensure every pound
The Disruption Delusion, Why We Still Fear Change in Hospitality with Maria McCann.
This series, Business in Better Shape, was born from new research by Stacked and Square, The Long-Term Case for Smarter Tech Investment.We spoke to more than 150 hospitality leaders across the UK, uncovering an industry stuck between ambition and hesitation.The data showed that while most operators see technology as essential to their future, only 18% would currently recommend their existing syste
Unlocking Hospitality’s Single Source of Truth | Joel Robinson, Founder of Openr
In this episode of the Stacked Podcast, Chris Fletcher sits down with Joel Robinson, founder of Openr – a data orchestration platform transforming how enterprise hospitality brands manage their tech stacks.Joel shares his journey from Sainsbury’s digital transformation team to leading digital strategy at Azzurri Group, before building Openr to solve one of hospitality’s biggest headaches: fragment
From Delivery Data to AI Insights: Sean Trevaskis on Scaling Growdash
In this episode of the Stacked Podcast, Chris Fletcher sits down with Sean Trevaskis, co-founder of Growdash, to explore how restaurants can turn delivery data into powerful marketing strategies.Sean shares his journey from working at Talabat and Deliveroo to launching Growdash, a restaurant growth platform that integrates with aggregators like Deliveroo, Uber Eats, and Just Eat. Together, they di
Tronc, transparency & tips: JustTip’s James Fahy on fixing gratuities
Chris chats with James Fahy, co-founder of JustTip, about building a tipping and tronc platform straight out of school, the UK’s evolving tipping legislation, and why faster, more transparent payouts matter for teams. James shares what he’s learnt as a first-time founder, how operators can save £5–6k per year through compliant tronc schemes with no NIC for businesses or staff (as discussed), and w
Affordable Luxury, Invisible Tech: Big Mamma & Sunday with Victor Lugger
This week, Chris sits down with Victor Lugger, co-founder of Big Mamma and Sunday, to unpack how “invisible tech” (think: pay-at-table that just works) can lift guest experience, speed up service, and actually reduce the tech clutter on the floor. From 31 trattorias across 8 countries to Sunday now processing $4.2bn and hitting ~90% adoption in London, Victor shares the operator’s lens on what mat
Culture That Counts: Why people-first service drives loyalty
What is great service in 2025? In this episode of Stacked , powered by Zonal, we unpack why hospitality is still (and always will be) a people business—and how that truth fuels loyalty.Host Chris Fletcher is joined by:Antony Pender — Founder, Yummy Collection (people-first pubs, bars & seafood concepts)Darren Smith — Head of Operations, Flat Iron (consistent, craveable steakhouse experiences)
It Should Feel Like Magic, Not Marketing: Personalisation, Loyalty & Data in Hospitality
In this episode of the Stacked Podcast, powered by Zonal, we dig into the misunderstood but powerful world of personalisation in hospitality. With inboxes overflowing and attention spans shrinking, how do brands stand out without becoming pushy — or worse, creepy?Host Chris Fletcher is joined by:Tom James, Managing Director at Bill’s Restaurants, leading the brand through a digital maturity journ
AI in Business: How Dojo is Turning Proof of Concept into Real Impact
AI in Business: How Dojo is Turning Proof of Concept into Real ImpactThis week on the Stacked Podcast, we’re live at Dojo HQ with Rob Howes, Senior Vice President of Technology, to explore what AI in business really looks like beyond the hype.Rob breaks down how Dojo are embedding AI across payments, customer service, and fraud prevention — moving from proof of concept experiments to production-g
Loyalty That Lasts: Growing with Guests, Not Just Points In partnership with Zonal
Customer loyalty has evolved. Today, it’s less about “collect 10 stamps, get a free coffee” and more about personalisation, value, and belonging. But what does that look like in practice for pubs, hotels, and restaurants?In this episode, Chris Fletcher, Founder & CEO of Stacked , sits down with:Amy Clarke – Head of Marketing, Wyndham Hotels & ResortsGillian Nicholson – Sales Director, Zon
🍽️ The Return to Experience-Led Dining — Live from Caravan Fitzrovia
🍽️ The Return to Experience-Led Dining — Live from Caravan FitzroviaPowered by Shift4 & LunchboxThis week on the Stacked Podcast, we’re bringing you something special — a live panel recording from our recent event at Caravan Fitzrovia, all about the return to experience-led dining in 2025.Big shout out to Adam at Captive Wifi for the content!Guest host Phil Street (Caterer.com) is joined by a
What Diners Want: The New Rules of Loyalty in Hospitality
In this special episode of the Stacked Podcast 🎙️, brought to you in partnership with Zonal, we dig into one of hospitality’s most overused — and misunderstood — buzzwords: loyalty.Host Chris Fletcher is joined by:John Sills 📖 – Author of The Human Experience, who argues loyalty doesn’t really exist — usefulness does.Ruth Carpenter 🍕 – Head of Marketing at Pizza Pilgrims, sharing how guest feedba
The Hidden Risk on the Menu: Why Allergen Tech Can’t Wait, With Dominic Child, Ingredifind
In this episode of the Stacked Podcast, Chris Fletcher welcomes back Dominic Child, VP of Sales at Ingredifind, for a conversation that goes beyond compliance and into the real operational and emotional impact of allergens in hospitality.Together, they explore why allergen management is still largely manual in a digital-first industry, how it affects staff confidence, guest trust, and operational
The Safe Option – Building Gluten-Free Confidence with Sonny Wells, Founder of Sonny’s
In this episode, Chris Fletcher sits down with Sonny Wells, founder of Sonny’s – the soon-to-launch fast-casual food brand with a mission to make eating out safer and more inclusive for people with allergies, especially coeliacs. Sonny shares his personal journey through a difficult diagnosis, what sparked the idea for Sonny’s in Dubai, and how a chance encounter with Sir Richard Branson turned in
Cyber Security in the Age of AI with Naveed Islam CISO at Dojo
Cybersecurity with Naveed Islam, CISO at DojoIn this special edition of the Stacked Podcast, host Chris Fletcher sits down with Naveed Islam, Chief Information Security Officer at Dojo, to unpack the state of cybersecurity in today’s AI-powered, hyper-digital world.From phishing scams and data breaches to quantum threats and ransomware-as-a-service, this episode breaks it all down in a way every
Built in Minutes, Made for Mobile | 24social
Guest: Gab Lopez, MD at 24social (MVG Media)Host: Chris FletcherSeries: Stacked Season Sponsored by DeliverectThis Week’s Slice:What if building a pub website took less time than pouring a pint?Chris sits down with Gab Lopez, MD of 24social, to talk about making websites work for hospitality – not the other way around. From their AI-powered “MyPlace” product for venue managers to scalable enterpr
From Bacon Butties to Brand Building – Le Swine x 93FT
This week, Chris Fletcher is joined by two guests with serious flavour and flair: James Packham, founder of cult bacon sandwich brand Le Swine, and Nick Clark, founder and MD of Sheffield-based creative studio 93FT. What starts with a bacon butty turns into a masterclass in brand building, creative bravery, and how friendship can drive business success.Together, they unwrap:How a stolen sandwich s
From Parties to Payments: How TripleSeat Is Fixing Events Tech
In this episode, Chris is joined by Nikki Perry, VP of Product at TripleSeat, who flew in from Boston for her very first visit to London. They dive into Nikki’s journey from bussing tables at 13 to leading product strategy at one of the most exciting events platforms in hospitality tech.Expect a brilliant blend of real-world hospitality experience and cutting-edge product thinking — from how Tripl
Radio Voice, Rebrands & Really Good POS – With Jamie White from WRS
What do Isle of Wight ferries, dirty tables, and KFC at midnight have in common? This episode. Chris is joined by the silky-voiced Jamie White, Head of Business Development at WRS, fresh off the back of a brand revamp (RIP “Systems”) and full of stories from hospitality, media, and SaaS trenches.🧠 Whether you’re a single-site pub or a 100-venue group, Jamie’s here to talk about: • ✨ Why WRS droppe
Building the Standard: How Marka is Changing Sustainability in Hospitality
In this episode of the Stacked Podcast, Chris chats with Rob Bowie, co-founder of Marker, the UK’s first standardised sustainability rating for hospitality. Rob shares the journey behind launching Marka with co-founder Chiara, and how their gamified platform is helping restaurants, pubs and cafés take tangible steps toward sustainability—without the overwhelm.💡 What’s inside: • Why Marka is like
Level Up: How On-Demand Pay is Changing Hospitality for Good
In this episode of the Stacked Podcast, Chris Fletcher chats with Archie Heaton, Head of Commercial at Level, the salary-linked financial wellbeing platform that’s making waves in hospitality.We dive into:Archie’s journey from Microsoft and Xbox to startup lifeWhat on-demand pay really is—and why it’s not a debt trapHow Level compares to WageStream and why many operators are making the switchThe
Joe Heather – From OMP to Puppies, Scaling Deliverect Across Europe
This week on the Stacked Podcast, Chris sits down with the always-insightful Joe Heather, Regional General Manager for Northern Europe at Deliverect, the Order Management Platform powering thousands of digital orders across hospitality and retail.From deep dives into the ever-evolving world of kiosk tech, third-party logistics, and marketplace dominance, to spontaneous chats about dogs, golf, and
From Flat Whites to Founders: Bustle’s Journey Serving the Creatives of Hospitality
In this episode of the Stacked Podcast, Chris Fletcher sits down with Jonny McKenzie, co-founder and CEO of Bustle, the cafe management platform built by operators for operators. Jonny flew all the way from Auckland, New Zealand, for this conversation—and it shows in the insights shared.Jonny’s story is anything but ordinary. From launching cocktail bars in his early 20s to running a full-service
Quizmaster Tech: Mark Walsh on Making Pubs Fun (Again with Kwizzbit!)
Ready to get quizzical? 🧠🍻In this laugh-out-loud episode of the https://www.wearestacked.io/ podcast, Chris Fletcher sits down with ✨ Mark Walsh ✨ – the fashion-journo-turned-tech-founder behind Kwizzbit, the interactive quiz platform shaking up the pub game across the globe!From loading up fashion mags in the 90s to loading quizzes into over 47 countries, Mark’s journey is anything but ordinary.
Flex Appeal: Reinventing Hospitality Staffing with YoungOnes COO James Medd
🎧 Flex Appeal: How YoungOnes Is Flipping Hospitality StaffingGuest: James Medd, COO, YoungOnesHost: Chris Fletcher, Stacked PodcastRecorded at BrewDog Waterloo, this episode explores how flexible staffing is reshaping hospitality.Chris sits down with James Medd to uncover how YoungOnes, the freelance staffing platform, is empowering operators to find vetted, on-demand talent in minutes — and givi
From NHS to Hospitality Sales Star: How Empathy, Data & Tidr Are Changing the Game | Catherine Allan
Welcome back to the Stacked Podcast, where we serve up fresh conversations with the sharpest minds in hospitality and tech.In this episode, Chris sits down with the brilliant Catherine Allan, Head of Sales at Beds & Bars – and former NHS children’s nurse – to explore how empathy, agility and tech have shaped her unique approach to driving results in hospitality.From revamping bookings with +
Why Your Data Is More Valuable Than You Think | JP Kloppers, Omnisient
In this episode of the Stacked Podcast, Chris Fletcher is joined by JP Kloppers, Managing Director at Omnisient, to explore how hospitality operators can unlock the hidden value in their customer data—without compromising privacy.JP explains how data collaboration works when it’s done responsibly, and how encrypted, anonymised data can create entirely new revenue streams, enable smarter AI adopti
How The Other House Is Redefining Hospitality | Jo Morgan on Hotel Ops, Tech & People Power
In this episode of the Stacked Podcast, Chris Fletcher is joined by Jo Morgan, Operations Director at The Other House, for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart.Jo shares her journey from Yorkshire pot-wash to cruise ship director, through to leading one of London’s most
Back to Benares: How TISSL Proved That the Best Tech Partners Are Built on Trust
I'm excited to share our latest episode of the Stacked podcast, where we dive deep into the world of technology in the fine dining industry. This week, we had the pleasure of visiting Benares in Mayfair, a Michelin-starred Indian restaurant, and speaking with Shubham and Mark from TISL. Together, we explored the challenges and triumphs of implementing technology in a bustling restaurant envir
Tacos, Tech, and Tenacity: A Conversation with Gemma Glasson Managing Director at Wahaca
In this episode of the Stacked podcast, we sit down with Gemma Glasson, Managing Director at Wahaca, to uncover how one of the UK’s most iconic restaurant groups balances bold flavour, cultural authenticity, and cutting-edge technology to create a hospitality experience that customers don’t just enjoy — they come back for.🔑 Key Takeaways🎯 From regeneratively sourced beef to the rhythm of the dini
Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It)
Guest: Jonatan Marc Rasmussen, CEO & Co-Founder, All GravyTitle: Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It)Live at HRC ( sorry for the audio blips!)📢 In this episode:What do Pizza Pilgrims, Gen Z, and Duolingo have in common? They’re all part of the new wave of employee engagement — and Jonatan Marc Rasmussen is here to spill the gravy on how tech is finally catching up
Tech and Tradition: Balancing Innovation with the Human Touch in Restaurants
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The Future of Dining: Enhancing Efficiency and Experience with Rapid Res
I'm thrilled to announce the latest episode of the Stacked podcast, where I had the pleasure of chatting with Mark Roberts, the founder and CEO of Rapid Res. Mark shared some incredible insights from his journey in the tech and restaurant industries, and I wanted to highlight three key takeaways that really stood out to me:The Importance of Adaptability in BusinessMark emphasized how crucial
The Future of Hotel Management: Integrating Tech for a Seamless Guest Experience
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Putting the cash back in the teams pockets with James Brown,CEO of Brewdog Bars, Co- Founder of TIPJAR,
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Managing Tech Across Multiple Brands with Jon Davis, CTO, Caprice Holdings
🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the Stacked podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers but rather "fast followers." They observ
Start up to Sum UP, supporting entrepreneurs and beyond in the hospitality industry with Luke Beavon
🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too.This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO of SumUp. We explored the challenges and oppo
Piaggios, Pizzas and Potential with Ruth Carpenter, Head Of Marketing at Pizza Pilgrims
Welcome back to another episode of the Stacked podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation.Ruth shared insights into how Pizza Pilgrims maintains its independent spirit and commitment
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