Communication Breakdown
Communication Breakdown is a postgame show for PR pros. Hosts Craig Carroll and Steve Dowling discuss strategies and tactics companies use in high-visibility crises and PR initiatives. The podcast offers perspectives on communications theory and practice, drawing on Craig's research and Steve's experience at influential companies. It's aimed at PR professionals, marketing executives, and anyone curious about corporate communications decisions.
Episodes
Missives You Might’ve Missed
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll revisit recent essays from Craig and Steve on corporate communications, media scrutiny, and the strategic role of the comms function. Craig breaks down his argument that many communications teams are doing valuable work in the wrong order, adding tools, reports, and activity before clearing out low-value work and bui
bp’s Big Problem
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll return to BP’s boardroom battle with former chairman Albert Manifold. After being dismissed over governance, oversight, and conduct concerns, Manifold fires back with a nearly 800-word statement accusing BP of mischaracterizing his behavior and framing himself as a disciplined reformer focused on shareholder value. S
“Lower-Value Human Capital”
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack two corporate reputation problems where leadership, governance, and messaging collided under pressure. First, they examine Standard Chartered CEO Bill Winters’ “lower value human capital” comment and the three cleanup attempts that followed. Then they turn to BP, where chairman Albert Manifold was removed after less
The AI Commencement
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a string of AI-related commencement speech misfires and what they reveal about executive communication, audience awareness, and the limits of pushing a message into the wrong moment. The conversation centers on former Google CEO Eric Schmidt’s controversial University of Arizona address, contrasting it with stronge
Of Maersk and Men
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two high-stakes corporate communication moments with direct lessons for CEOs, communications executives, public affairs leaders, and reputation advisors. First, they analyze eBay’s sharp rejection of GameStop’s attempted takeover bid and how the company used disciplined messaging, board governance language, and bus
GameStop’s faceplant, Wells Fargo’s comeback
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different corporate reputation moments: GameStop CEO Ryan Cohen’s awkward CNBC interview after announcing an unsolicited $56 billion bid for eBay, and Wells Fargo’s quieter emergence from nearly a decade of regulatory restrictions. Steve and Craig unpack why Cohen’s media appearance raised more doubts than
United plants a flag, IBM waves one
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack two corporate reputation stories where the real action sits beneath the headline. First, they analyze United CEO Scott Kirby’s reported pitch to merge with American Airlines, and how a deal that never had a path forward still helped Kirby frame himself as the airline CEO thinking biggest about global competitiveness
Chief Exposure Officer
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different versions of executive exposure: Palantir CEO Alex Karp’s 22-point manifesto and the renewed push to put CEOs directly in front of customers. They unpack how Palantir created a reputational problem by publishing a sweeping ideological statement loaded with contradictions, especially for a company
Special Deliveries
Steve Dowling and Craig Carroll examine two very different communication moments with the same core question underneath them: what happens when credibility gets tested in public. First, they analyze Pope Leo XIV’s unusually direct responses to President Trump, focusing on how language choice, timing, institutional authority, and message discipline gave the Vatican unusual force in a fast-moving me
Context is King
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different communications tests: Nestlé’s playful response to the theft of 400,000 KitKat bars, and Air Canada’s damaging leadership misstep after a fatal crash. They explore why KitKat’s response worked, pointing to low stakes, strong brand alignment, smart targeting, and disciplined execution. They then t
Spring Break Bonanza
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll revisit key moments from the first quarter, focusing on how companies responded to politically charged events and public pressure. They examine the contrast between vague, low-risk corporate statements and decisive, values-driven action, using examples like a group of Minnesota CEOs, Capgemini, and media framing from Axios
Friendly skies vs. strong headwinds
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine how United and Delta communicated through a punishing week for the airline industry, marked by soaring fuel costs, geopolitical instability, airport disruption, and rising public frustration. They break down why United CEO Scott Kirby’s memo worked on substance but raised questions on timing, and why Delta’s more p
Chalamet’s Choke, Daryl’s Splash
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack how Timothée Chalamet’s Oscar campaign unraveled despite strong box office performance and critical acclaim. They examine how an aggressive, highly visible promotional strategy blurred the line between marketing and message, ultimately creating credibility issues with Academy voters. The discussion moves beyond surf
McMisfire
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll analyze two very different communications moments playing out in public view. First, they examine a viral Instagram video featuring McDonald’s CEO Chris Kempczinski promoting the company’s new Big Arch sandwich. What began as a routine executive social media post quickly became an internet authenticity test, raising questi
Iran, Earnings, and … TACOs?
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down two parallel realities corporate communicators now have to manage at once. First, they analyze how the White House communicated the opening days of a widening Middle East conflict, including a late-night recorded announcement, fragmented messaging, and a media environment that instantly swallows everything else.
Tariff Turnabout, Milan Meltdown
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack the Supreme Court’s 6–3 ruling that last year’s emergency tariffs were illegally imposed, throwing $175 billion in collected duties into legal limbo. They explore what happens next as companies like FedEx and Costco line up for refunds, and why the real story is not about tariffs, but about litigation as a structura
Silence & Subpoenas
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a Bloomberg column arguing that America’s most powerful CEOs have gone conspicuously quiet in the Trump era. They unpack the idea of a “corporate state of exception,” exploring when public outrage becomes so intense that silence carries greater reputational risk than speaking out. From the Business Roundtable’s sta
The Outspoken Olympians
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine three threads that dominated the week: U.S. Olympic athletes speaking on America while competing in Milan, the privacy backlash to Ring’s Super Bowl ad, and the manufactured outrage around Bad Bunny’s halftime performance. The hosts contrast the athletes’ coherent, values-based messaging with corporate leaders who
The Reputation Super Bowl
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two very different reputation tests playing out on a global stage. First, they unpack why the NFL’s handling of Bad Bunny’s Super Bowl halftime show insulated advertisers from culture-war fallout, and what that reveals about platform discipline, familiarity, and perceived risk. Then they turn to Europe, where
Minnesota CEOs miss the mark
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll return to the topic of Minnesota to examine how corporate leaders responded after the killing of protester Alex Preti during federal immigration enforcement operations in the Twin Cities. They unpack the Minnesota Chamber of Commerce’s joint letter signed by 60 CEOs, a statement widely criticized for saying little when cla
Davos TACO, “Idiots” Feud
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two very different European stages where reputation, power, and communication collide. First, they unpack Davos 2026 and what the World Economic Forum now reveals about the shifting burden placed on corporate affairs leaders, less about influence and more about absorbing ambiguity, political risk, and reputat
ICE paints a target on Target
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two very different corporate communication challenges playing out in real time. First, they break down how Target is being pulled into the spotlight as ICE enforcement activity unfolds in and around its Minneapolis-area stores, and why silence has become a reputational liability rather than a shield. Then the
New Year, New Challenges
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two stories where companies get assigned roles before they choose them. First, they look at U.S. oil companies caught in the wake of the Trump administration’s Venezuela operation, with the White House publicly narrating “ready and willing” corporate intent while executives stay largely non-committal. Then th
Resisting Without Escalating: 2025 in Review
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack how companies navigated a volatile year under Trump’s return to power — chasing access, dodging landmines, and managing the optics. From tech’s full-throated alignment to Coke’s non-denial denial, to Harvard’s quiet defiance, it’s a masterclass in when to perform, when to retreat, and when to just shut up. The big t
Susie Wiles’ star turn
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine the fallout from a rare, high-access Vanity Fair profile of White House Chief of Staff Susie Wiles. What looked like unprecedented transparency quickly turned into a reputational stress test, raising questions about intent, narrative control, and internal alignment. Steve and Craig move past the headline-grab
He’s Back...
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine Elon Musk’s return to the podcast circuit amid reports of a possible SpaceX IPO. They question whether Musk’s more restrained media appearance signals a real reputational reset or simply another tactical pause without governance discipline. The conversation then turns to McDonald’s AI-generated holiday ad bac
Costco targets tariffs, tech throws tantrum
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two distinct communication strategies playing out in the same political environment. First, they look at Costco’s decision to sue the Trump administration to recover tariff payments, a move that positions the retailer as a disciplined, process-driven actor defending its business model and its promise of predictable
Thanks for (saying) nothing
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll serve up their second annual Thanksgiving roundup of the year’s biggest corporate comms stories. They revisit three defining moments: the tariff turmoil that forced CEOs into strategic silence, Mark Benioff’s abrupt and confusing political pivot, and the astronomer CEO’s viral kiss-cam crisis. Across each case, they examin
50 Ways to Botch Your Layoffs
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down two corporate communication failures shaping headlines this week. First, they explore the Wall Street Journal’s catalog of mass-layoff missteps, analyzing why companies keep choosing speed over dignity and how media coverage is normalizing inhumane practices. Then they turn to Marriott’s collapsed partnership wi
Make Palantir Make Sense
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine Alex Karp’s high-volume media tour and the communications strategy behind Palantir’s recent spotlight moment. They break down Karp’s contradictory messaging, his embrace of grievance politics, and the reputational risks of keeping a company’s core narrative intentionally opaque.The hosts also turn to Walmart’s down
PR in the Age of Rage
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll unpack the major themes from the 2025 PRovoke Global Summit in Chicago — from the rise of the “Richilante” to the paradoxes shaping corporate reputation today. Craig recaps the week’s standout panels, exploring how PR leaders are navigating cynicism, privilege, and fairness in what was called “the age of rage.” Toget
Toyota’s Truth-Telling, Shutdown Comms Playbook
When the President rewrites your press release, how fast do you fact-check him?In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down how Toyota calmly but firmly corrected Donald Trump after he exaggerated the company’s U.S. investment plans — live from an aircraft carrier in Tokyo Bay. With global reputations on the line, Toyota showed how to reclaim narrative own
Salesforce Majeur
Last week’s misstep made headlines. This week’s silence made it worse.In this episode of Communication Breakdown, Steve Dowling and Craig Carroll revisit the unraveling of Salesforce CEO Marc Benioff’s leadership narrative and why his five-day pause during Dreamforce may have done more reputational damage than the quote that started it all. When values-led leaders start hedging, audiences don’t ju
Benioff's Unforced Error
When your CEO lands a New York Times profile to kick off your flagship conference, the headlines shouldn’t be about the National Guard.In this episode of Communication Breakdown, Steve Dowling and Craig Carroll analyze Salesforce CEO Marc Benioff’s stunning off-script moment — suggesting Trump send armed forces to San Francisco — just days before Dreamforce. What was meant to be a curtain-raiser t
Who Framed Bad Bunny
The headlines say outrage.The data says: not a thing.In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down two cases where reputation was on the line — and how silence, when strategic, can say more than any statement. 🏈 First, the NFL names global superstar Bad Bunny as its Super Bowl 60 halftime act. The political right lights up with criticism — but the league, i
Signals and Noise
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll dissect how companies are mistaking noise for signal—and paying the price. From the surprising data behind Jimmy Kimmel’s suspension fallout at Disney to the bot-fueled backlash against Cracker Barrel’s rebrand, the hosts explore how misreading public sentiment and failing to align values with action opens the door for rep
Kimmel’s back. Does Disney Have His Back?
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll mark the podcast’s one-year anniversary with a deep dive into two high-stakes moments in corporate communications. First, they break down Disney’s handling of Jimmy Kimmel’s abrupt suspension and return to air—an event that raised profound questions about corporate neutrality, free speech, and leadership under politi
The Sound of Silence
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll unpack the reputational risks of corporate silence in a post-Kimmel suspension media landscape. With Jimmy Kimmel pulled off-air by ABC following political pressure and regulatory threats, Steve and Craig explore the convergence of communicative caution, alignment signaling, and narrative contradiction. The conversat
Narrative Contradiction
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll dig deep into the growing risk of narrative contradiction—when a company’s claims, perceptions, and reality stop aligning. Craig introduces the idea of “narrative governance” as the next frontier for communications leaders, urging companies to track and reconcile their messaging with the same rigor used in financial report
The Pepsi Challenge
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll dissect activist investor Elliott Management’s $4 billion stake in PepsiCo — and the rival business plan they rolled out to reframe the company’s strategy. The hosts analyze how activists weaponize contradictions, use timing to hijack the news cycle, and tell Pepsi’s story better than Pepsi itself. They also look at Harvar
Cracker Barrel’s Turn in the Barrel
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine Cracker Barrel’s ill-fated modernization campaign and the backlash that forced the company to abandon its new logo. What began as a $700 million refresh—new interiors, a reworked brand identity, and a Manhattan pop-up event—quickly spiraled into a reputational crisis. Loyal customers complained the chain was
Risky Business: Apologies, Silence, and Spin
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine how companies are navigating the volatile communications landscape under Donald Trump’s renewed political influence. From Home Depot’s silence as ICE raids unfold in its parking lots, to Swatch’s mishandled apology for a racist ad, to American Eagle’s choice to double down rather than apologize, the conversat
So I Wanted To Show You Something
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll break down Taylor Swift’s meticulously orchestrated rollout of her 12th studio album, The Life of a Showgirl. Far more than a standard product launch, Swift’s campaign blended multi-platform media activation, symbolic fan engagement, physical-world spectacle, and a strategically chosen podcast reveal to create a cult
What Harvard Teaches Us (about dealing with Trump)
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll explore two high-stakes showdowns—one rooted in strategic restraint, the other in narrative failure. First, they unpack Harvard's quiet but calculated resistance to White House pressure, as the university rejects a rumored $500 million settlement and signals a shift away from capitulation. Then, the focus shifts to I
Thank You For Your Interest In Transparency
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll return to the ongoing saga at Astronomer—the data pipeline company whose PR tailspin took a surprising detour into celebrity marketing. Just when the dust seemed ready to settle, Gwyneth Paltrow dropped in with a cheeky, scripted spin crafted by Ryan Reynolds' Maximum Effort agency. Steve and Craig unpack what worked, what
L’Affaire Astronomer
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack the viral scandal that cost Astronomer CEO Andy Byron his job after a kiss cam moment at a Coldplay concert set the internet ablaze. What started as a personal gaffe quickly escalated into a reputational crisis that put Astronomer—and its board—in the media spotlight. Steve and Craig examine how the company managed
Elmo Hacked, Budgets Whacked, and Coke Sidetracked
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack one of the strangest PR weeks in recent memory—where Elmo becomes collateral damage in a public broadcasting funding fight, and Coca-Cola gets pulled into a bizarre distraction campaign by the President of the United States. They break down the crisis comms response from Sesame Workshop after Elmo’s Twitter account
Paging “Some Comms Person”
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack three reputational firestorms that reveal deeper cracks in the comms industry. First up: Melinda French Gates’ jab at CEOs “pivoting to what some comms person tells us is the right thing to do”—a comment that drew both defensiveness and reflection from PR pros. Steve and Craig examine whether Gates was attacking com
2025 First Half: Visibility, Values, and the Volume Dial
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll mark the halfway point of 2025 with a look back at some of the most instructive communications moments of the year so far. From automakers navigating the chaos of shifting tariff policies to law firms facing political retribution, this highlight reel explores how corporate leaders have used — or misused — narrative t
2025's First Half: Flatter, Fold or Fight
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll take a halftime look at 2025, recapping six months of communication pivots, power plays, and reputational landmines. They revisit Ford's dramatic turn from tariff warnings to flag-waving patriotism, Amazon’s blink-and-deny tariff transparency saga, and Harvard's steady hand in the face of political attacks. Elon Musk's spi
Strategic Fidgeting—When Everything’s Important, and Nothing’s Urgent
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll wrestle with the restless energy leaders feel when business eases up but the mental engine keeps revving. They name—and tame—behaviours like “strategic fidgeting,” “vroom scrolling,” and “urgentifying,” showing how fake urgency drains teams while disciplined stillness builds clarity. Listeners get a play-by-play on r
Why CEOs Are Still Silent
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine the communications void left as Los Angeles becomes ground zero for President Trump’s escalating deportation campaign. With ICE raids, military presence, and mass detentions dominating headlines, corporate America has largely chosen silence. Dowling and Carroll unpack why companies are hesitant to speak, what
The Pride Sponsor Shuffle; Trump and Musk Go To War
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll dissect the silent recalibration of corporate Pride support in 2025 and the ripple effects of the Trump–Musk breakup. The discussion opens with a sharp look at how once-visible support for Pride has been replaced by hushed donations, geographic reallocation, or total retreat—leaving questions about stakeholder alignm
United Pulls Back the Curtain; Harvard Stands Their Ground
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine how United Airlines and Harvard University are responding to reputational pressure with two very different transparency strategies. United pulls back the curtain on its safety operations at Newark amid cascading air traffic control failures, launching an ambitious media campaign to reinforce trust. Meanwhile,
Breaking Down the 2025 Axios Harris Poll Reputation Rankings
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll analyze the 2025 Axios Harris Poll 100 — a comprehensive ranking of corporate reputation based on consumer sentiment. While Tesla’s dramatic fall dominated headlines, Steve and Craig dig deeper into what this year’s results reveal about public trust, market behavior, and the communications strategies that helped comp
UnitedHealth Performs CEO Transplant
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll break down the reputational chaos surrounding UnitedHealth’s abrupt CEO departure and the company's spiraling communications strategy. The largest health insurer in the U.S. lost CEO Andrew Witty to a vague “personal reasons” resignation, just as it faces federal investigations, a cybersecurity breach, investor uncer
Target’s Post-Pivot Purgatory
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll dissect the reputational fallout from Target's controversial turnabout on diversity. Fourteen weeks after reversing key social commitments, Target finds itself caught between political pressure from the Trump administration and backlash from longtime allies and customers. Steve and Craig break down the retailer's int
Trade War Turmoil
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the implications of Amazon's controversial pricing transparency proposal amidst tariff turmoil affecting the automotive industry. They explore the swift corporate responses from Amazon and major automakers like Ford and GM, highlighting the concept of alignment signaling in corporate communication. The conver
Harvard Turns the Tables on Trump
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Harvard's bold response to the Trump administration's pressure regarding free speech and academic freedom. They analyze the strategic PR moves made by Harvard, emphasizing the importance of tone, collective action among universities, and the broader implications for higher education and institutional integrit
The Trouble with Tariffs
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the tumultuous impact of tariff policies on corporate America, highlighting the challenges and strategies companies face in navigating communication during periods of volatility. They explore the delicate balance between speaking out and remaining silent, the evolution of corporate communication strategies, a
First Thing We Do, Let’s [intimidate] All the Lawyers
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the ongoing tensions between the Trump administration and the legal profession. Some of the law firms discussed include Paul Weiss, Skadden Arps. Wilkie Farr, Milbank, Perkins Coie, WilmerHale, Jenner & Block, and Covington & Burling. They explore how law firms are responding to executive orde
Q2 Chaos and the 90 Day Review
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the evolving role of Chief Communications Officers (CCOs) in navigating the complexities of corporate communication amidst a chaotic environment. They emphasize the necessity of conducting 90-day reviews to reset strategies, align internal and external messaging, and proactively manage crises. The conversatio
Staring Down the Anti-Diversity Influencer
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the evolving landscape of corporate diversity initiatives, particularly in light of pressures from figures like Robert Starbuck Newsom, known online as Robby Starbuck. They analyze the contrasting responses of companies like Target and Costco to diversity challenges, the implications of capitulating to extern
The Market Is Down
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the impact of tariffs and market volatility on corporate communication strategies. They explore the silence of CEOs amidst economic uncertainty, the role of business leaders in providing clarity, and the opportunities that arise during crises. The conversation emphasizes the need for businesses to take a proa
Of Course You Realize, This Means (trade) War!
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the ongoing trade war and its implications for corporate communication and strategy. They explore how companies are navigating economic uncertainty, the role of consumer sentiment and nationalism, and the importance of adapting to local markets. The conversation emphasizes the need for businesses to focus on
Tesla
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll delve into the reputation crisis facing Tesla, particularly in light of CEO Elon Musk's political activities and their impact on sales and shareholder perception. They discuss the challenges Tesla faces due to its lack of a traditional communications team and the inseparability of Musk from the brand. The conversatio
First-month Scorecards for Companies Under Trump
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the evolving landscape of corporate reputation management under the Trump administration. They explore and rate how companies are navigating challenges such as tariffs, the impact of political affiliations on brand perception, and the ongoing debate around diversity initiatives. The conversation also introduc
Ford Breaks Silence on Tariffs, Meta Breaks Decorum on Layoffs
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the challenges companies face in navigating communication during times of economic anxiety, focusing on Ford's public stance against tariffs and Meta's controversial layoffs. They analyze the contrasting approaches of Ford and GM in addressing economic pressures and the implications of Meta's performance-base
Lessons from Beyoncé’s Grammy Wins
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Beyoncé's recent Grammy win.They explore the themes of reinvention, resilience, and the importance of staying true to one's core values while evolving. The conversation highlights the cultural impact of Beyoncé's work, the lessons communicators can learn from her journey, and the significance of focusing on c
Diversity Critics Hit a Bullseye with Target
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the recent changes in Target's diversity policies amidst growing criticism and the broader implications for corporate reputation and strategy. They explore how companies are navigating public perception, the importance of data in defending diversity initiatives, and the delicate balance between appeasement an
Inauguration Week — Comms Winners & Losers
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the implications of President Trump's second inauguration, focusing on his inaugural speech, the chaos of his administration, and how companies can navigate this unpredictable environment. They analyze the responses from corporate leaders, particularly Bank of America CEO Brian Moynihan's response to Presiden
Inside Starbucks’ Wildfire Relief Efforts
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the corporate response to the recent wildfires in California, focusing on Starbucks' rapid mobilization to support relief efforts. They explore the importance of preparedness, employee empowerment, and cross-functional coordination in crisis management. The conversation highlights the significance of authenti
Meta’s MAGA “Tipping Point” - CES takes Las Vegas
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Meta's recent announcement regarding its content moderation policies, the implications for the company's corporate reputation, and the potential reactions from advertisers. They also touch on the relevance of the Consumer Electronics Show (CES) in the current digital landscape, exploring how companies are ada
Costco Stands Up To Diversity Critics
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Costco's recent defense of its diversity initiatives amidst growing pressure from anti-diversity activists. They analyze Costco's proxy filing, the company's communication strategy, and the implications of its stance on diversity for corporate reputation and investor relations. The conversation highlights the
Best of Q4 2024
In this special End of Year edition of Communication Breakdown, hosts Steve Dowling and Craig Carroll reflect on some of the most compelling stories and discussions from their first season.From Episode 1, "Ford Quits the HRC Index", they examine the corporate retreat from diversity commitments, the influence of online provocateurs like Robbie Starbuck, and the broader implications for stakeholder
Attack of the Drones
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the recent surge of drone sightings across the eastern United States, the government's response, and the public's reaction. They explore the themes of timing, transparency, and tone in communication, the role of media in amplifying public anxiety, and the implications for corporate security in light of drone
UnitedHealthcare CEO Murder Sends Shockwaves
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the tragic shooting of UnitedHealthcare CEO Brian Thompson and its implications for corporate communication. They explore the public's reaction, the challenges of crisis communication, and the need for empathy in messaging. The conversation highlights the disconnect between corporations and the public, the im
Walmart's U-turn on DEI
In this episode, Steve Dowling and Craig Carroll discuss Walmart's recent decision to roll back its commitments to diversity, equity, and inclusion (DEI) initiatives. They explore the political and economic pressures influencing corporate America, the tactical considerations behind Walmart's announcement, and the implications of this shift on company values and messaging. The conversation delves i
JaGUar’s Roundly-Panned Rebrand
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll dissect Jaguar's recent rebranding efforts, focusing on a controversial promotional video that has sparked widespread criticism. They explore the implications of the marketing strategy, the disconnect between the brand's heritage and its new messaging, and the role of social media in shaping public perception. The co
Trump II: Chaos Communications
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the implications of the new Trump administration on corporate communication strategies. They explore the themes of adaptability, boundaries, and the chaotic nature of Trump's communication style. The conversation emphasizes the importance of companies charting their own course amidst political turbulence, the
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