BPM360 Podcast - Covering Every Angle
A podcast covering all aspects of Business Process Management (BPM), hosted by experts Russell Gomersall and Caspar Jans, who bring over 40 years of combined BPM and industry experience. Each episode explores various angles of BPM, from theory to practical applications.
Episodes
Ep. 85: "Beyond Time and Materials: Consulting's Evolution on Process Management in the AI Era"
In this dual-guest episode in German from the All About Process Management Conference in Stuttgart, Caspar and Russell welcome Sven Schnaegelberger (founder of BPM-O and AI startup leader) and Markus Wolf (co-founder of bpExperts). The conversation centers on how BPM consulting must transform beyond time-and-materials billing as AI reshapes the industry. Sven notes that while toolmakers have advan
Ep. 84: "Performance and Anomalies: Why Context Matters When AI Handles Exceptions"
In this fourth episode of their context mini-series, recorded live from the All About Process Management Conference in Stuttgart, Caspar and Russell explore performance baselines and anomalies as critical dimensions of process context for AI systems. They begin with a compelling analogy: in fully automated dark warehouses, there are two variants—hard-routed robots following predetermined paths (pu
Ep. 83: "The Stories We Tell: Why BPM Adoption Fails Without Addressing Identity and Meaning"
In this special guest episode, Caspar and Russell welcome Jonathan David Lewis, president of McKee Wallwork, a brand strategy firm specializing in marketing operations and organizational identity. Jonathan brings a unique lens to BPM and change management: that process adoption failures aren't fundamentally about bad processes or inadequate tools, but about a mismatch between the identity and stor
BPM360 Short on the ARIS roadshow 2026
Russell reports live from the ARIS Roadshow in Frankfurt, where the vendor is publicly repositioning its process repository from a process documentation tool to a context provider that enables AI agents to deliver business outcomes. The roadshow messaging centers on how comprehensive organizational models—spanning processes, enterprise architecture, and balanced scorecards—create the "digital twin
Ep. 82: "Temporal and Seasonal Patterns: The Fourth Dimension of Process Context for AI"
In this fourth episode of their context mini-series, Caspar and Russell examine temporal and seasonal patterns as critical dimensions of process context essential for AI decision-making. They begin with a powerful real-world example: the Ever Given container ship blocking the Suez Canal created a temporal disruption that reverberated through global supply chains—an event that AI systems without pr
Ep. 81: "The Now Layer: Real-Time State Meets Documented Context"
In this third episode of their context mini-series, Caspar and Russell explore "the now"—the current state and condition dimension of context essential for real-time process intelligence and AI decision-making. They establish that understanding where a process currently exists requires bridging two seemingly separate elements: operational data showing what is actually happening (revealed through p
Ep. 80: "The Why Layer: Beyond Data to Decision Logic and Business Guardrails"
In this second episode of their context mini-series, Caspar and Russell dig deep into the "why layer"—the business logic and decision drivers that form the foundation of meaningful context. They begin by analyzing how major ERP and BPM vendors define context, discovering that most remain introverted, limiting context to data within their own systems rather than understanding the broader organizati
Ep. 79: "Defining Context in BPM: Six Dimensions to Enable AI and Intelligence"
In this introductory episode to a new mini-series, Caspar and Russell tackle a concept everyone discusses but few truly understand: context and context models. They reveal that while organizations constantly invoke the need for "context," most stakeholders make vague assumptions about what context actually means without rigorous definition. The hosts outline their research-driven framework identif
Ep. 78: "Process Modeling Is Dead—Long Live the Process Model: Context and Orchestration in AI Era"
In this episode, Caspar and Russell explore the fundamental transformation of process modeling's role in business and technology. They trace the evolution from the 1990s-2000s when process models were primarily project deliverables to today's paradigm where process models serve as essential working assets providing context for AI implementations. The discussion reveals how process mining rediscove
Ep. 77: "Secure AI and Quantum Agents: Building Guardrails for the AI Autobahn"
In this technical deep-dive episode, Russell and Caspar welcome Francis Allan Beechinor, a 20+ year AI and quantum computing expert and serial entrepreneur with multiple patents, who shares his unconventional journey from working in the "uncool" fields of governance, security, and compliance to becoming an inventor of cutting-edge secure AI and quantum computing solutions. Francis discusses his la
Ep. 76: "AI-Driven Business Model Innovation: Can Traditional BPM Keep Up?"
In this special guest episode, Russell and Caspar welcome Michel Kirsch, a 22-year-old final-year international business student at the University of Paderborn, whose fresh perspective on AI and business process management challenges conventional thinking. Michel discovered BPM through the BPM winter school and is currently researching AI-driven business model innovation for his bachelor thesis. T
Ep. 75: "Conscious Change Leadership: The Human Reality Behind Process Transformation"
In this special guest episode, the hosts welcome Dr. Linda Ackerman Anderson—known as "Dr. Change"—a pioneering leader in organizational transformation with nearly five decades of experience in the field. Linda shares her remarkable journey from organizational development training through helping pioneer the "transformational change" field in the early 1980s, when practitioners recognized that a f
Ep. 74:
"Beyond BPM and EA: Why System Science Is the Missing Foundation"
In this special guest episode, Russell and Caspar welcome Petros Panagiotidis, a deeply experienced BPM and Enterprise Architecture practitioner from Greece with four decades of professional experience and a PhD in Systems Science. Petros shares his unconventional academic journey through Business Administration, Computer Information Systems, Business Systems Analysis and Design, culminating in do
Ep. 73: "The Performance Analyst: From Data Dashboard Maker to Intelligence Detective"
In this final episode of their BPM roles mini-series, Russell and Caspar examine the performance and KPI analyst role—also known as the process intelligence analyst—responsible for ongoing measurement of process performance, designing KPI frameworks, maintaining dashboards, and turning process data into actionable insights. The discussion reveals this role encompasses two distinct functions: the a
Ep. 72: "The BPM Technology Manager: From Tool Guardian to Integration Orchestrator"
In this episode, Russell and Caspar examine the BPM technology and tooling manager role—a position that has evolved dramatically from its origins as a technical gatekeeper to today's integration-focused facilitator. They explore how this person manages the BPM platform ecosystem including process repositories, modeling tools, automation platforms, and process mining solutions while ensuring they r
Ep. 71: "The Process Owner Part 2: Experience, Leadership, and Finding Your Sweet Spot"
In this continuation of their process owner series, Russell and Caspar dive deep into the experience requirements and organizational positioning needed for successful process ownership. They explore why this is fundamentally a senior role that requires solid operational management experience combined with cross-functional influence capability. The discussion tackles the challenge of finding the or
Ep. 70: "The Psychology of Change: Why Beliefs Drive BPM Success More Than Process Maps"
In this guest episode, Russell and Caspar welcome Thierry Muller, an IT veteran turned change management expert, for a deep conversation about the human side of transformation projects. Thierry shares his unconventional journey from one failed SAP implementation to discovering his true calling in change management when tasked with changing DSM's corporate culture. The discussion explores why every
Ep. 69: "BPM AI Orchestration: Building the Next Generation of Process Management"
In this guest episode, Russell and Caspar welcome Ahmad Daliri, a process management specialist working at NN in the Netherlands and author of multiple BPM books, for a conversation about the intersection of artificial intelligence and business process management. Ahmad shares his unconventional journey from mechanical engineering to falling in love with BPM after discovering the missing link betw
Ep. 68: "The Process Owner Part 1: Accountability Without Authority Across Silos"
In this episode, Russell and Caspar begin their deep dive into perhaps the most talked-about yet misunderstood role in BPM: the process owner. They immediately tackle the central paradox—being accountable for end-to-end process performance while lacking direct authority over the departments involved. The discussion clarifies a critical distinction: process owners are accountable for improving proc
Ep. 67: "The COE Lead: Strategic Patience and the Long Game of Process Excellence"
In this episode, Russell and Caspar continue their BPM roles series by shifting focus from implementation to steady-state operations, examining the role of the COE (Center of Excellence) lead or head of process excellence. They explore how this role differs fundamentally from the BPM program manager, requiring a shift from project-focused execution to long-term organizational influence and credibi
Ep. 66: "No Bullshit BPM: Walter Bril on Keeping Process Management Practical"
In this special guest episode, Russell and Caspar welcome Walter Bril, co-creator of Universal Process Notation (UPN), for a candid conversation about making process management practical and useful rather than academically perfect. Walter shares his journey from UNIX administrator to process management thought leader, explaining how he became intrigued by the patterns and thinking behind business
Ep. 65: "The Process Mining Analyst: Detective Work Between Data and Reality"
In this episode, Russell and Caspar conclude their implementation phase roles series by examining the process mining and analysis specialist—a role that sits at the intersection of data science and process expertise. They explore whether this role is truly necessary during BPM implementation or belongs more in the operational phase of process management. The discussion reveals a common organizatio
Ep. 64: "AI, Orchestration, and First Principles: Rethinking Work in the Age of Intelligence"
In this special guest episode, the hosts welcome Jan Scheele, a serial entrepreneur, TEDx organizer, blockchain expert, and World Economic Forum digital leader, for a wide-ranging conversation about AI's impact on work and communication. Jan shares his journey from teenage coder to running multiple ventures across digital agencies, crypto startups, and speaker coaching, offering unique perspective
Ep. 63: "The Change Management Lead: Moving Masses Without the Budget"
In this episode, Russell and Caspar explore one of the most critical yet under-resourced roles in BPM implementations: the change management lead. They examine why BPM fundamentally reshapes how people work and why this requires someone dedicated to the people side of transformation beyond generic communication plans. The discussion reveals the delicate balance between empathy and persuasive commu
Ep. 62: "The Business Process Architect: Superman or Strategic Designer?"
In this episode, the hosts dive deep into one of the most critical yet misunderstood roles in BPM: the business process architect. They explore the fundamental question of what this role actually is and does, examining the balance between systemic thinking and functional depth. The discussion reveals why organizations struggle to find people who can simultaneously see the helicopter view and under
Ep. 61: Stop Hiring 'BPM Experts': Why Your Role Definitions Are Killing Process Excellence
In this episode, the hosts challenge one of the most fundamental mistakes organizations make when building process capabilities: creating vague, catch-all BPM roles that set teams up for failure. They dissect how generic titles like "Process Manager" or "BPM Expert" obscure what people actually do and create confusion across the organization. The discussion reveals why role clarity isn't just an H
EP. 60: "The Iceberg Effect: Why Your Process Problems Are Just Symptoms"
In this episode, the hosts dive deep into the critical mistake many organizations make: treating surface-level process issues without addressing the underlying root causes. They introduce the concept of the "iceberg effect" in process management, where visible problems are merely symptoms of deeper systemic issues lurking beneath the surface. The discussion explores how rushing to fix what's immed
Ep. 59:
"From Firefighting to Flow: Why Your BPM Team Needs to Stop Being the Doers"
In this episode, the hosts tackle one of the most common pitfalls in business process management: when BPM teams become permanent process operators instead of enablers of change. They explore how organizations often fall into the trap of having their BPM experts do the work rather than embedding process excellence into operational teams. The discussion reveals why this creates dependency, prevents
Ep. 58: "Beyond the Boxes and Arrows: Why BPM Is More Than Just Drawing Processes"
SummaryIn this engaging episode, Caspar and Russell sit down with BJ Biernatowski and Zbigniew Misiak, co-authors of "Practical Business Process Modeling and Analysis," to discuss the evolving role of BPM in digital transformation. The guests share their journey of writing a book that took two years and was initially double its final size, revealing just how vast the BPM domain truly is. They tack
Ep. 57: Is BPM the scapegoat for AI failures?
"Is BPM the Scapegoat for AI Failures? A Critical Look at Process Management's Future"SummaryIn this candid episode, Caspar and Russell tackle the uncomfortable question: Is BPM destined to become the scapegoat for failing AI initiatives? They dive into Deloitte's Tech Trends 2026 report, which predicts that 40% of AI projects will be cancelled, and explore BPM's role in these failures. Russell qu
Ep. 56: AI & Octopuses, a conversation with Stephen Wunker
KeywordsAI, business processes, innovation, change management, organizational structure, data quality, Stephen Wunker, BPM, technology adoption, consultingSummaryIn this episode of the BPM 360 Podcast, hosts Caspar and Russell engage with Stephen Wunker, managing director of New Markets Advisors, to discuss the transformative impact of AI on business processes and organizational structures. They e
Episode 55: Three BPM trends for 2026
KeywordsBPM, process management, AI, trends, 2026, strategic asset, agentic AI, BPM singularity, digital twin, orchestrationSummaryIn this episode of the BPM 360 Podcast, hosts Caspar and Russell discuss the revival of process management as a strategic asset, the role of agentic AI in BPM, and the convergence of BPM with other disciplines, leading to what they term 'BPM Singularity'. They explore
Center of Excellence: Driving Consistency and Innovation in Business Process Management
The episode emphasizes the critical role of CoEs, the necessity of a consistent methodology, and the evolving landscape of BPM with the integration of AI.Center of Excellence (CoE) Framework:Importance: CoE ensures that relevant information is provided to the right people at the right time within an organization.Structure: Can vary significantly, but fundamentally involves a dedicated team managin
Process Management for Peace: What BPM Can Teach Us About Building a European Defence Force
✅ BPM Principles Apply to Global Challenges: Caspar and Russell explore how core BPM concepts—like executive sponsorship, stakeholder management, process standardization, and governance—can guide the complex task of integrating 27 national defence systems into a unified European force. ✅ Sponsorship is the Make-or-Break Factor: Without a clear, strong executive sponsor at the top (think EU leader
From Kerry to Carrying Change: AI, Process Magic, and the Zeller Effect
In this engaging episode of BPM360, hosts Caspar and Russell are joined by Oliver Zeller and Kerry Brown at the bustling Celospehere24 in Munich. They discuss the evolution of process management, highlighting how AI and process intelligence are reshaping transformation journeys. With analogies galore—from junk mail to Google Maps for businesses—they explore the significance of creating a common la
Shorts - Live from Krakow: Caspar Uncovers the Cutting Edge of BPM at the Annual Conference
In this podcast short, Caspar reports directly from the BPM conference in Krakow, Poland, giving listeners a front-row seat to the latest trends and discussions in Business Process Management (BPM). With over 300 participants, the event brings together top academics and industry leaders to explore groundbreaking topics, including ethics in BPM and the emerging field of object-centric process minin
Mastering Business Process Management: Unveiling the Secrets of the Center of Excellence
Focus on Center of Excellence (COE):The discussion primarily revolved around the concept of the Center of Excellence. Caspar and Russell explained that a COE is a group dedicated to ensuring that the right information is provided to the right people at the right time.Framework Transition:They transitioned from the previous episode’s discussion on government segments and procedures to delve deeper
Passion-Driven Perseverance: Corinna Frank’s Journey in BPM Transformation at Phoenix Contact
In this episode of "BPM360 - Covering Every Angle," hosts Caspar and Russell are joined by Corinna Frank, dubbed the "BPM Superwoman," to discuss her two-decade journey in business process management (BPM) at Phoenix. Corinna shares her insights into how BPM has evolved from basic process documentation to a strategic initiative that drives global transformation across the company.Key topics includ
Whack-a-Mole, AI Pilots, and the Process Lens: Why 95% of AI Projects Fail
In this episode, Caspar and Russell kick things off with Russell’s mole invasion at home (a perfect metaphor for stubborn BPM stakeholders who pop up where you least want them). From there, they dive deep into why so many AI pilots collapse before reaching scale, and how process management must act as the “guide rails” for AI to deliver real business value. Expect analogies from mountain bike rac
Last Cast for 2024 - A recap of highlights
In this short last Episode for 2024 Caspar and Russell meet up at the Xmas market in Cologne and talk about many of the highlights covered in the podcast. It has been a eventful year from a BPM perspective. Thanks go out to all our guests for their contribution and to our listeners. Have a great start into the New Year and stay tuned for more BPM360 casts next year. Yours Caspar and Russell We ho
Shorts - BizDesign’s Big Merger
Who’s the Mysterious Third Player in the BPM Power Trio?In this BPM360 short, Caspar and Russell dive into the exciting news of BizDesign and MEGA’s merger, shaking up the enterprise architecture and BPM world. But there's more! A third key player in the business transformation market is set to join the merger, adding even more intrigue. The duo speculates on who this mystery partner could be, fro
Stakeholder Management in BPM: Navigating Perspectives and Cultural Challenges
In this episode of the BPM 360 podcast, hosts Russell and Caspar discuss how to navigate through the different Perspectives and Culture Challenges in Stakeholder Management in Business Process Management (BPM) initiatives. They highlight the following key points: Introduction to Stakeholder Engagement: Moving from the executive sponsor focus to understanding the broader spectrum of stakeholders cr
Cut the Crap: Building Better BPM Habits – A Deep Dive with Roland Woldt
🔑 Key Takeaways from the Episode: 1. Bad Habits & BPM: Russell kicks off with a personal story about bad habits and health goals – a metaphor for how organizations drift into process chaos. It’s not about the wrong tool or method but the erosion of good habits over time. 2. Guest Spotlight – Roland Woldt: Roland shares his journey from the German army to becoming a BPM thought leader and auth
Beyond Boundaries: Mastering End-to-End Ownership in Business Processes
The fifth episode of the BPM 360 podcast, hosted by Caspar and Russell, delves deeper into the complexities of ownership within business process management. The discussion extends the conversation from the functional to the holistic integration of end-to-end process management.Key Topics Discussed:Extended Ownership Discussion:The hosts revisit the topic of ownership, emphasizing its importance in
Process Mining Pioneer Wil van der Aalst on the Future of BPM: Object-Centric Models, AI Synergy, and the Evolution of Business Processes
In this episode of BPM360: Covering Every Angle, Caspar, Russell, and Prof. Wil van der Aalst engage in a deep dive into the evolution of business process management (BPM), process mining, and the intersection of data and processes. From Wil’s early academic journey to his groundbreaking work in object-centric process mining, this conversation explores the challenges, misconceptions, and future tr
Unpacking the Future of BPM with Marc Vietor: AI, Process Mining, and Global Trends in Business Transformation
In this episode of "BPM360 - Covering Every Angle," hosts Caspar and Russell sit down with Marc Vietor, a seasoned expert in business process management (BPM), to discuss the evolution of BPM in a rapidly transforming digital landscape. Marc shares his journey from consulting to product management, emphasizing the strategic role of ARIS in driving end-to-end business transformation.Key topics incl
From Strudel Beats to BPM Streets: Mirko Kloppenburg on Process Culture & Orchestration
In this episode of the BPM360 Podcast, hosts Caspar and Russell kick off with autumn vibes, coding beats in strudel.cc, and the parallels between creative open-source communities and process-management ecosystems. The discussion leads into a special segment: a live, on-site interview with Mirko Kloppenburg, returning to the show directly from Celonis Celosphere. Mirko shares his impressions from
Decoupling the Enterprise: James Davies on User Experience, AI, and the Future of Orchestration
In this episode of the BPM360 Podcast, Caspar and Russell welcome James Davies — CEO of Kinetic Data — for a deep dive into the past, present, and future of enterprise workflow orchestration. James shares his unlikely origin story: from a teenage helpdesk agent diagnosing dial-up modems to leading a platform used across major government and Fortune-2000 organizations. The conversation explores wh
Celebrating Episode 10 and Diving into Human Affairs
In their 10th episode, Caspar and Russell celebrate their podcast milestone by delving into the critical human aspects of BPM. They emphasize the importance of effective communication, the need to engage the entire organization, and how BPM can reinforce company culture. The episode sets the stage for future discussions on organizational strategies and practical tips for successful BPM implementat
Processes, Purpose & Pragmatism: Holger Wüsthoff on Making BPM Real
Strap in, process nerds — this episode of the BPM360 Podcast with Holger Wüsthoff is a wild ride through the evolution of process work, from “they dragged me into SAP” stories to bold claims about process-driven AI. Caspar, Russell, and Holger spar over whether business must bend to systems or if systems should dance to business moves — and land squarely in the middle: pick your horse (process),
From Bedrooms to Boardrooms: Mining BPM Gold with Apolix
In this engaging episode of BPM360, hosts Caspar and Russell journey to Rotterdam to meet Alex and Lucia from Apolix, a rising star in the BPM world. From a bedroom startup to a thriving international consultancy, Alex and Lucia share Apolix’s inspiring story, their process mining expertise, and their innovative leap into process modelling.Key takeaways include:Start Somewhere, Learn Everywhere:Al
Streamlining Success: Navigating the Complexities of Process Management
In the sixth episode of the BPM 360 Podcast, hosts Caspar and Russell delve into the topic of "Procedures" within the broader context of governance in business process management. This episode expands on the discussions from previous episodes about ownership and shifts towards the procedural aspects that ensure effective process management across organizations.Key Topics Discussed:Introduction to
From Legacy BPM to Digital Twins: Liam O’Neill on Evolving Process Management Beyond Compliance
In this lively episode of the BPM 360 Podcast, Caspar and Russell welcome Liam O’Neill, Managing Director of BPM-D, for an engaging conversation about how process management must evolve from compliance-driven legacy practices to orchestrated, data-driven business transformation. O’Neill shares lessons from a decade of BPM consulting across Europe, explains why many BPM teams get stuck in “quality
Four Kids, Zero Limits: Jesper Blomster on Process Chaos & Human Magic
In this special 10th episode of the BPM360 Podcast, Caspar and Russell connect with Swedish process leader Jesper Blomster — a self-taught digitalization expert, father of four, and the driving force behind major process intelligence initiatives in one of Sweden’s largest financial institutions. Jesper shares how he built a career not through formal degrees, but through curiosity, courage, and a
“You Can Pretend to Care, But You Can’t Pretend to Show Up” – Tommie Jo Brode on Culture & HR
In this episode of the BPM360 Podcast, Caspar and Russell “cover another angle” of process entirely: the human one. While Russell checks in from Frankfurt between company meetups and Business Flows releases, the conversation quickly shifts from process content to a much deeper question: how does it actually feel to work inside an organization? Their guest, Tommi Jo Brode – attorney, workplace cult
Barbecue Blues and BPM Insights: Unveiling the Synergy of Process Mining and Modeling
In this episode Caspar and Russell effectively highlight the importance of integrating process mining and modelling to optimize organizational processes and strategic alignment. Future episodes promise to delve deeper into these topics and bring in expert voices to enrich the conversation.Weather Woes and Barbecue Blues:Caspar and Russell kick off with a casual chat about the weather in Germany a
Split Happens: Gin Tonics, Game of Thrones, and the Future of Automation
In this lively episode, Caspar and Russell take listeners behind the scenes of the Automation Summit 2025 in Split, Croatia, featuring an interview with event organizer Darko Jovisic. Against the scenic backdrop of Roman castles and well-stocked buffets, they explore the evolving nature of automation—from RPA to AI-driven orchestration. Key Takeaways: AI has taken center stage: Compared to 2024, a
Process Management: From Chaos to Clarity – With a Dash of BPM 360°
In this engaging episode of the BPM 360 Podcast, the hosts Russell and Casper welcome Sohail Rezeq, a seasoned expert in business process management (BPM), to explore the evolving role of BPM as a bridge between IT and business operations. Sohail shares his journey from engineering to BPM, shedding light on the challenges and opportunities of aligning technology with business needs. The discussion
Kicking Off Season 2 with Michael Schank: Unveiling the Blueprint for Digital Transformation Success
In the first episode of BPM360's second season, hosts Caspar and Russell welcome Michael Schank, the esteemed author of Digital Transformation Success, to discuss his journey, insights, and the critical elements of effective digital transformation. Here are the 10 key takeaways:Process Inventory as the Foundation: Schank emphasizes the importance of creating a comprehensive process inventory to se
Season 4 Kickoff: From Soldering Mishaps to BPMN Turbulence – Balancing Structure and Agility in BPM
Caspar and Russell are back behind the mics to launch Season 4 of the BPM 360 Podcast. After a summer of sun, paint brushes, and a bit of Raspberry Pi miswiring, the duo jump straight into how real-life lessons connect to the world of BPM. From DIY cellar ventilation gone wrong to reflections on process modeling conventions, they explore the balance between careful preparation and agile adaptatio
BPM - Sponsorship
In this episode of the BPM 360 podcast, hosts Russell and Caspar delve into the importance of executive sponsorship in the success of Business Process Management (BPM) initiatives. They highlight the following key points:The Importance of Positivity: Emphasizing the necessity to spread positivity around BPM while being pragmatic and solution-oriented, avoiding overused marketing phrases.Challenges
From Lego Bricks to Business Value: End-to-End Process Modeling Done Right
✅ Process Models Need Purpose Beyond the Modeler: Caspar and Russell argue that too often, process modelers design for themselves—not the end users, system integrators, or future teams who will rely on the documentation. A model is only valuable if it’s understandable and actionable by others. ✅ Granularity is Key—And Often Overlooked: Process models must have consistent granularity across end-to-
From Mailbags to Master Black Belts: How Laziness, Purpose, and Cartoons Power Continuous Improvement
Top 5 Takeaways from the Episode: 1. CI Is a People Game, Not Just a Process Game Gary Cox’s book, Cultivating Champions of CI, emphasizes that sustainable continuous improvement (CI) isn’t about tools or theory—it’s about developing people, mindsets, and a culture that values thoughtful problem-solving over quick fixes. 2. The Four P’s of Meaningful Change Beyond People, Process, and Purpose, Ga
Workarounds, Real-World Processes & Renovation Lessons – BPM Gets Personal with Iris Beerepoot
Top 5 Takeaways from the Episode: 1. Workarounds Reveal the Real Process Iris’s research shows that deviations from standard procedures—like nurses jotting notes on paper instead of using digital systems—aren’t mistakes, but signals. These workarounds often reflect system limitations, process flaws, or a drive to prioritize what truly matters: patient care. 2. What You See in Data Isn’t Always Wh
Blueprints and Behaviors: How Change Facilitation Powers Real BPM
🔑 Key Takeaways: 1. Human-Centric BPM: Stefan Hauenschild emphasizes that the success of BPM initiatives lies not in the perfect process model, but in how well change is facilitated across all levels of the organization. 2. Change Is Not Managed—It’s Facilitated: Stefan critiques the term “change management” and advocates for “change facilitation,” highlighting the need to understand emotional re
BPM: From Process to People – A Human-Centric Perspective with Mirko Kloppenburg
In this engaging episode of BPM360 Covering Every Angle, Caspar and Russell sit down with Mirko Kloppenburg, a renowned advocate for human-centric process management and the host of his own BPM-related podcast. The conversation dives deep into the human side of BPM, exploring how understanding emotions, fostering transparency, and inspiring collaboration can transform process management. Mirko sha
Process Makes Perfect: A Spirited Conversation with Prof. Hajo Reijers
In this lively BPM360 episode, Caspar and Russell sit down with Prof. Hajo Reijers, whose career spans coding, consulting, and co-authoring the BPM field’s “bible.” The discussion is as energetic as it is insightful: from the quirks of workarounds in hospitals to the excitement of process hackathons, from redesign heuristics to the promise (and pitfalls) of AI in BPM. With plenty of laughs, real-
From Process Pioneer to AI Navigator – Sven Schnägelberger on BPM’s Next Wave
WARNING: This episode is in German - Caspar again exposes his hidden language capabilities! :) In this engaging episode of BPM360, hosts Caspar and Russell sit down with BPM veteran Sven Schnägelberger, founder of BPM&O. Sven’s journey from freight forwarding clerk to IT leader to BPM pioneer is rich with insight. He reflects on how BPM moved from workflow automation to strategic process manag
Shorts - Frankfurt Fires Up: SAP, Signavio, and LeanIX Unite!
In this episode, we catch up with Russell live from Frankfurt at the SAP Signavio and LeanIX event, where the buzz is all about business transformation. Russell gives a sneak peek into partner day highlights, including insights from a fireside chat with Signavio and LeanIX founders. The overarching theme? SAP's vision for a unified, cloud-centric transformation journey that bridges BPM and IT arch
From BBQs to Black Boxes: Why AI Agents Might Be Your Next Process Colleague (or Frenemy)
In this dynamic and thought-provoking episode, Casper and Russell take a detour from birthday barbecues into the brave new world of AI agents in process management. With their trademark mix of humour and depth, they explore how agentic AI is shifting the BPM landscape—from guided automation to autonomous orchestration. Drawing parallels between past tech trends (remember Excel chaos?) and current
Closing the Loop: Elevating BPM Through Strategic Leadership and Cultural Integration
In the final episode of the first Podcast Season Caspar and Russell conclude on the BPM Success Framework and give an outlook on the next season:Closing Discussion on BPM Framework: The episode focuses on concluding their discussions about the BPM (Business Process Management) framework, covering its eight components and their relevance to BPM success.Overview of the Eight BPM Components: The host
Podcast Introduction - What is about, Who is it for? Discussion on Key Success Factors
The Podcast is all about Business Process Management (BPM). We, That's Casper Jans and Russell Gomersall, want to cover every angle of this topic we are so passionate about. In this first episode, we take on a high level view on the key success factors: SponsorshipSponsorStakeholdersGovernance OwnershipProceduresCenter of ExcellenceMethodsToolsHuman AffairesOrganizationCommunicationIn the followin
Unlocking BPM Evolution: A Round of Insights with Mark McGregor on BPM & EA Market Trends
In this engaging episode, Caspar and Russell delve deep into the evolution of BPM and EA with special guest Mark McGregor, an industry veteran known for his expertise in business process management and enterprise architecture. Mark shares insights from his long career and offers an overview of where the BPM and EA spaces stand today. Alongside humorous anecdotes and compelling analogies, he sheds
Bridging the BPM-EA Divide: Prof. Hans-Jürgen Scheruhn on Enterprise Architecture, Process Navigation, and AI-Driven Business Models
In this episode of BPM360: Covering Every Angle, Caspar, Russell, and Prof. Hans-Jürgen Scheruhn take a deep dive into the intersection of business process management (BPM) and enterprise architecture (EA). Hans shares his academic journey, industry experiences, and his groundbreaking work on the Enterprise Online Guide (EOG)—a structured framework designed to harmonize business processes, IT lan
Shorts - SAP Summit Day 2: Nudges, Building Blocks, and Scope Anxiety
Reporting live from the bustling SAP Signavio and LeanIX summit in Frankfurt, Russell shares highlights from an eventful second day. He details the keynote, featuring Nestlé’s creative use of WalkMe technology to guide employees seamlessly and encourage safe innovation through their internal “Nestlé GPT.” Russell also covers Deloitte's impressive showcase, where they used clever Minecraft-themed v
The Process Hierarchy Dilemma – Functional vs. End-to-End Mapping
Is your process hierarchy helping or hurting your organization? In this thought-provoking episode, Caspar and Russell go deep into one of the most debated BPM topics—structuring process repositories. With no guest this time, it’s back to the dynamic duo tackling a pet peeve of process architects worldwide: the messy mix of functional and end-to-end process hierarchies. 🚀 Key Takeaways: 1️⃣ The Gr
From Clowns to Commanders: A BPM Circus with 'What's Your Baseline'
In a lively crossover episode of BPM360, hosts Caspar and Russell team up with Roland and JM from What's Your Baseline to deliver a whirlwind of anecdotes, insights, and debates on the evolution of process management. From performing arts to military strategy, the guests reveal how their diverse backgrounds converge on one shared passion—BPM.Key takeaways include:Processes Are Everywhere: Whether
Shorts - AI Meets PI: Day One at Celosphere
In this lively recap from Celosphere in Munich, Caspar and Russell dive into their key takeaways from day one, centering on the intersection of artificial intelligence and process intelligence (PI). With a buzzing focus on AI applications in BPM, they highlight an overarching theme: “There’s no AI without PI.” They reflect on the need for AI to leverage real, validated process data to enhance deci
Keep Calm and Trust the Process – Why Disruption Without Understanding is Dangerous
🔎 What happens when you pull a critical piece out of a complex system without understanding the full impact? This episode goes beyond process management and draws parallels to global events, politics, and corporate decision-making. Caspar and Russell explore the unintended consequences of disruption, whether in governments, businesses, or process landscapes. 🚀 Key Takeaways: 1️⃣ Processes Exist f
From Pools to Pinkpop to Process Mining: Wrapping Up BPM360 Season 3 in Style
In this sizzling summer finale of BPM360 – Covering Every Angle, Caspar and Russell take a reflective and witty journey through the highlights of Season 3. What began with pool-cleaning confessions and festival weather banter quickly turned into a deep dive into process thinking, change facilitation, and agentic AI. 🧩 Key Takeaways from Season 3: Human-Centric BPM with Mirko Kloppenburg: Empathy,
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