Out of Chaos
Most organizations have two improvement systems where they should have one. Quality Management and Lean — separate languages, separate metrics, separate empires. Out of Chaos is about putting them back together.
Episodes
The Lobby and What's Behind It.
Picture the lobby. The Quality Management certification on the wall. The Lean initiative plaque next to it. The lobby looks like an organization that has its act together.Behind the lobby: the corrective action log with seventeen open items, four of which are the same problem under different names. The value stream map curled at the edges, last updated fourteen months ago. The quality pro
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10-41: A UCSO Podcast
