Designing for Health
Designing for Health is a podcast for healthcare leaders and builders who want practical, real-world ways to improve care through better design. Each episode explores how teams can design safer workflows, smarter digital experiences, and more human-centered services across clinical operations, patient experience, data, and health IT. Expect candid conversations with clinicians, operators, technologists, and designers, plus clear takeaways you can use to reduce friction, strengthen adoption, and deliver measurable impact.
Episodes
Designing for Health: Melissa Welch, MD | Chief Medical Officer at Sprinter Health | Personalized and data-driven care
Nordic Chief Medical Officer Craig Joseph, MD, talks with Melissa Welch, MD, chief medical officer at Sprinter Health. They discuss Melissa’s professional journey, Sprinter Health’s mission and its use of technology and data-driven care. They also discuss the importance of leadership and team building, and how shared accountability, listening, and valuing diverse perspectives drives innovation and
Designing for Health: Mark Mabus, MD | CMIO and Vice President of EHR at Parkview Health | Changing and improving EHR workflows
Nordic Chief Medical Officer Craig Joseph, MD, talks with Mark Mabus, MD, chief medical informatics officer and vice president of EHR at Parkview Health. They discuss Mark’s healthcare journey, EHR documentation and efficiency with the use of AI, and the challenges of "note bloat" within patient records. They also discuss a project that improved vaccine reminders in the EHR, which resulted in boos
Designing for Health: Spencer Dorn, MD | Vice Chair and Professor of Medicine at UNC | Balancing technology, data overload, and patient-centered care
Nordic Chief Medical Officer Craig Joseph, MD, talks with Spencer Dorn, MD, Vice Chair and Professor of Medicine at UNC. They discuss Spencer’s career path, changes in medical note writing, and the value of slowing down to create better decision-making and deeper patient connections. They also talk about AI, its growing involvement in medicine and how AI could present opportunities to rethink and
Designing for Health: Stefanie Simmons, MD | Chief Medical Officer at Dr. Lorna Breen Heroes' Foundation | Addressing the mental health stigma involving healthcare professionals
Nordic Chief Medical Officer Craig Joseph, MD, talks with Stefanie Simmons, MD, Chief Medical Officer at Dr. Lorna Breen Heroes' Foundation. They discuss Stefanie’s background, the impact of mental health stigma involving healthcare professionals, and the WELL-OPS approach which provides strategy for improving healthcare worker’s well-being. They also talk about the foundation’s work to reduce bur
Designing for Health: Doug Turner | UCI Health | The importance of adaptability in healthcare IT
Nordic Chief Medical Officer Craig Joseph, MD, talks with Doug Turner, vice president of enterprise applications at UCI Health. They discussed Doug’s career path, managing growth and system standardization, and utilizing basic system design to improve efficiency and future developments. They also talk about the importance of adaptability in healthcare IT, while balancing the demands of technology
Designing for Health: Brian Urban | Best Buy Health | Advancing hospital at home
Nordic Chief Medical Officer Craig Joseph, MD, talks with Brian Urban, head of population health at Best Buy Health. They discuss Brian’s background in public health, how he became interested in the intersection of health and technology, and what goes on inside a clinical command center. They also talk about technological tools from outside of healthcare that can help diagnose or alert clinicians
Designing for Health: Scott MacDonald, MD | CMIO at UC Davis | Leveraging AI for physician well-being
Nordic Chief Medical Officer Craig Joseph, MD, talks with Scott MacDonald, MD, Chief Medical Information Officer at the University of California Davis Health. They discuss his background and how he became a CMIO, how he’s changing professional development for physicians, and the integration of large language models into workflows. They also talk about how to leverage AI’s ambient listening capabil
Designing for Health: Graham Walker, MD | ER Doctor and Entrepreneur | Simplifying healthcare workflows for clinician satisfaction
Nordic Chief Medical Officer Craig Joseph, MD, talks with Graham Walker, MD, physician and co-founder of MDCalc. They discuss his background in the emergency room, how he came to co-create a clinical support decision tool, and what’s next for him in the entrepreneurial realm. They also talk about small inefficiencies that lead to wider problems, the threat of an IT ticket blackhole, and the new tr
Designing for Health: Bryan Vartabedian, MD | CMO at Texas Children's Hospital | Creating memorable experiences within healthcare
Nordic Chief Medical Officer Craig Joseph, MD, talks with Bryan Vartabedian, MD, chief medical officer at Texas Children’s Hospital. They discuss his beginnings in pediatrics, the current state of physician burnout, and why the rise of technology and algorithmic care has created a disconnect between doctors and patients. They also talk about the future of telehealth, what key performance metrics d
Designing for Health: Zeev Neuwirth, MD | Physician executive and author | Reframing healthcare for disruptive change
Nordic Chief Medical Officer Craig Joseph, MD, talks with Zeev Neuwirth, MD, author of “Beyond the Walls” and “Reframing Healthcare: A roadmap for creating disruptive change.” He’s also the founder of the #HRL community and hosts the popular podcast series “Creating a new healthcare.” They discuss using AI and other technologies to humanize healthcare and the ongoing platform war. Dr. Neuwirth als
Designing for Health: Joel Klein, MD | SVP and CIO, University of Maryland Medical Center | Low-tech solutions for hi-tech problems
Nordic Chief Medical Officer Craig Joseph, MD, talks with Joel Klein, MD, senior vice president and chief information officer at the University of Maryland Medical Center. They talk about his unconventional path from being an emergency room physician to running the IT department, redesigning the EHR to maximize clinician satisfaction, and low-tech solutions to optimize hospital efficiency. They al
Designing for Health: Steve Muething, MD | Former CQO, Cincinnati Children’s | Situational awareness and safety culture in healthcare
Nordic Chief Medical Officer Craig Joseph, MD, talks with Steve Muething, MD, senior advisor and former chief quality officer at Cincinnati Children's Hospital. They discuss the importance of patient advocates, situational awareness in healthcare, and the need for a proactive safety culture. Dr. Muething also shares insights on integrating employee and patient safety and reflects on the simple yet
Designing for Health: Adam Carewe, MD | CMIO, KP Colorado | Letting doctors be doctors
Nordic Chief Medical Officer Craig Joseph, MD, sits down with Adam Carewe, MD, CMIO at Colorado Permanente and the co-host of the NerdMDs | Efficiency Unlocked podcast. They discuss his mantra of letting doctors be doctors, the increasing promise of AI to revolutionize progress notes, and the rise of the inboxologist within health systems. They also talk about how Dr. Carewe helped start an asynch
Designing for Health: David Berger, MD | CEO, SUNY Downstate Medical Center | The path to high-reliability healthcare
Nordic Chief Medical Officer Craig Joseph, MD, sits down with David Berger, MD, CEO of SUNY Downstate Medical Center. They talk about what it was like for Dr. Berger to take over a hospital swamped with COVID-19 in the summer of 2020, how he began to understand and change the clinical culture, and the path to becoming designated a high-reliability organization (HRO). They also discuss the timeline
Designing for Health: Mitesh Patel, MD | CTO, Ascension Health | Sludges, nudges, and behavioral economics
Nordic Chief Medical Officer Craig Joseph, MD, sits down with Mitesh Patel, MD, Chief Clinical Transformation Officer at Ascension. They discuss his background in creating healthcare technology solutions, how he helped found the Penn Medicine Nudge Unit, and why he decided to attend business school before medical school. They also discuss the idea of sludges and nudges in clinical care, leveraging
Designing for Health: Jeff Mounzer, PhD and Peter Kriss, PhD | Leaders at Qventus | Simplifying clinical operations while implementing behavioral economics principles
Nordic Chief Medical Officer Craig Joseph, MD, talks with Jeff Mounzer, PhD, and Peter Kriss, PhD, both of Qventus, a company that uses AI to enhance healthcare workflows and operations. They discuss their respective PhD journeys, how they ended up at the intersection of psychology and technology, and how they’ve been able to simplify clinical operations within health systems. They also talk about
Designing for Health: Joshua Reischer, MD | CEO and Founder of Health Note | Designing technology systems for any digital aptitude
Nordic Chief Medical Officer Craig Joseph, MD, sits down with Joshua Reischer, MD, the CEO and founder of Health Note, a company known for its AI platform that collects patient information and automatically writes parts of physician progress notes. They discuss Dr. Reischer’s time at Health Note, how he’s used technology to make health visits more efficient, and how to design technology systems fo
Designing for Health: Kit Delgado, MD, MS | Director, Penn Medicine Nudge Unit | Integrating behavioral economics into clinical workflows; plus, what medicine can learn from auto insurance
Nordic Chief Medical Officer Craig Joseph, MD, talks with Kit Delgado, MD, emergency room physician and director of the Penn Medicine Nudge Unit. They discuss his role in the Penn Medicine opioid task force, the impact of small, technology-based solutions on the patient experience, and what medicine can learn from the world of auto insurance. They also talk about the integration of behavioral eco
Designing for Health: Diana Anderson MD | Asst Professor, Boston University | Doctor + architect = dochitect; creating spaces that promote wellness
On today’s episode of In Network's Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, talks with triple board-certified physician and architect Diana Anderson, MD. They discuss her background in design and architecture, her transition into the healthcare industry, and where her expertise in both has intersected. They also discuss the importance of user feedback in
Designing for Health: Farhan Ahmad and Jon Keevil, MD | Co-Founders, HealthDecision | Using data to inform patients and the challenges of interpreting medical guidelines
Nordic Chief Medical Officer Craig Joseph, MD, talks with Farhan Ahmad and Dr. Jon Keevil, co-founders of HealthDecision, a company that provided clinical diagnostic decision-making tools. Their discussion centers around how they balanced Farhan’s software expertise with Jon’s clinical experience to make a product that provided solutions, while also being accessible and simply designed for healthc
Designing for Health: Josh Liu, MD | Co-founder and CEO, Seamless MD | The importance of clinician buy-in, the power of simple solutions, and the secret sauce to create engaging social media content
Nordic Chief Medical Officer Craig Joseph, MD, talks with Josh Liu, MD, co-founder of SeamlessMD, a technology platform designed to digitize patient care journeys. Their conversation centers around Dr. Liu’s background, his completion of medical school but not residency, and how he got bit by the startup bug. They also discuss the importance of clinician buy-in, the power of simple solutions, and
Designing for Health: Susan Snedaker | CIO, El Rio Health | Renovating healthcare IT, and building the foundation for digital transformation
Nordic Chief Medical Officer Craig Joseph, MD, chats with Susan Snedaker, Chief Information Officer at El Rio Health and author of Renovating Healthcare IT: Building the Foundation for Digital Transformation. They discuss her work at El Rio Health, the challenges of implementing features like single sign-on, and designing technologies for a wide gamut of users. They also chat about the importance
Designing for Health: Joyce Lee, MD, MPH | ACMIO and Chief of Ambulatory Clinical Care, Michigan Medicine | The intersection of design and medicine, and the value of a physician-builder program
Nordic Chief Medical Officer Craig Joseph, MD, talks with Joyce Lee, MD, MPH, associate chief medical information officer for pediatric research at Michigan Medicine. They discuss how a sabbatical spent in Silicon Valley shaped Dr. Lee’s thoughts on the intersection of design and medicine, the value of a physician-builder program for health systems, and her experiences running patient-centered des
Designing for Health: Sarah Krug | Executive Director, Cancer 101 | The Magic Wand Project, designing in the health space to improve trust, and doing the “Patient-Doctor Tango”
Nordic Chief Medical Officer Craig Joseph, MD, talks with Founder of Health Collaboratory and Executive Director at Cancer 101, Sarah Krüg. They discuss Sarah’s work on things such as The Magic Wand Project, designing in the healthcare space to improve trust, and doing the “Patient-Doctor Tango.”Show Notes:[00:00] Intros[01:15] Sarah Krüg’s background in healthcare[02:08] The Magic Wand Project[13
Designing for Health: Mark Townsend, MD, MHCM | Executive in Residence, Bon Secours Mercy Health | Healthcare startups and balancing cybersecurity and customization within the EHR
Nordic Chief Medical Officer Craig Joseph, MD, chats with Bon Secours Mercy Health Executive in Residence Mark Townsend, MD. They discuss Dr. Townsend’s path from internal medicine and cardiology to his current role as a health system administrator, as well as his work with emerging healthcare startups, balancing cybersecurity and customization within the electronic health record, and what it mean
Designing for Health: Gary Kaplan, MD | CEO Emeritus, Virginia Mason Franciscan Health | Spearheading a revolution in patient experience
Nordic Chief Medical Officer Craig Joseph, MD, chats with Gary Kaplan, MD, CEO emeritus of Virginia Mason Franciscan Health. They discuss how Dr. Kaplan spearheaded a revolution in the patient experience at Virginia Mason, how a car company headquartered on the other side of the world inspired transformational change, and how his organization gained from openness and honesty in the face of adversi
Designing for Health: David Butler, MD | CEO and Founder, Calyx Partners | The history of the EHR, and how to win over skeptical clinicians
Nordic Chief Medical Officer Craig Joseph, MD, chats with David K Butler, MD, interim CMIO at KeyCare and founder of Calyx Partners. They discuss the history of early electronic health record (EHR) implementations, Dr. Butler’s journey from physician to clinical informaticist, and how to win over skeptical clinicians during implementations. They also talk about taking inspiration from other indust
Designing for Health: Kevin Dufendach, MD and Andy Spooner, MD | Cincinnati Children’s | AI and documentation reductions, and why pediatricians make good CMIOs
Nordic Chief Medical Officer Craig Joseph, MD, chats with two doctors from Cincinnati Children’s Hospital, neonatologist and biomedical informaticist Kevin Dufendach, MD, and CMIO Andy Spooner, MD. Their discussion centers around their early days in the NICU, why so many pediatricians end up also working as informaticists, and the role of AI in reducing documentation.Show Notes:[00:00] Intros[05:3
Designing for Health: Lalita Abhyankar, MD | Medical Director, Carbon Health | How doctors can think like engineers, and why they should
Nordic Chief Medical Officer Craig Joseph, MD, chats with Lalita Abhyankar, MD, family physician and clinic medical director at Carbon Health. They discuss her medical background, the evolving mission of Carbon Health, and her journey in understanding change management. They also discuss the emotions behind clinical care, the similarities and differences between primary care and urgent care, and h
Designing for Health: Billy Nicolich, MHI | Healthcare Product Manager, Press Ganey | Nudge units and the scientific study of “stupidity”
Nordic Chief Medical Officer Craig Joseph, MD, chats with Billy Nicolich, healthcare product manager at Press Ganey. They discuss Billy’s background in healthcare and experience design, the legacy and impact of nudge units, and why he sees history as being divided into “pre-manifesto” and “post-manifesto.” They also discuss the scientific study of “stupidity,” how bad decisions create real pain po
Designing for Health: Margaret Lozovatsky, MD | CHIO, Novant Health | Structuring governance to drive best practices, plus the benefits of a continuous improvement minds
Nordic Chief Medical Officer Craig Joseph, MD, chats with Margaret Lozovatsky, MD, chief health informatics officer for Novant Health. They discuss Dr. Lozovatsky’s background as a pediatrician, how that led her to becoming a CHIO, and what’s she’s learned working on either side of the EHR. They also discuss structuring governance to drive best practices, having a continuous improvement mindset af
Designing for Health: Deepti Pandita, MD | CMIO, UC Irvine Health | Leveraging design to lead to successful technology implementations
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Deepti Pandita, MD, chief medical informatics officer and associate professor of medicine at UCI Health. They discuss her background as both an internist and clinical informaticist, and the principles of design that lead to successful implementations. Additionally, they talk about the im
Making Rounds: Lab information, at your service
Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with three leaders at Nordic: Kevin Erdal, Andy Splitz, and Michelle Wiginton. They discuss LIS, how data coming from labs are different from other health related data types, and the similarities and differences between EHR and LIS upgrades. They also discuss the factors one should consider in implementing or upgrading LIS, utilizing
Designing for Health: Bre Loughlin, MS, RN | CEO and Founder, Nurse Disrupted | Using technology and workflows to do more with fewer resources
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Bre Loughlin, CEO and founder of Nurse Disrupted, Inc. They discuss how technology and new workflows can enable health systems to do more with fewer resources while retaining experienced staff and providing flexibility that helps to combat burnout. They also talk about Bre’s background a
Designing for Health: Evan Heigert | Creative Director, Wolters Kluwer Health | Interactive patient engagement tools and human-centered design
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership, Jerome Pagani, PhD, chat with Evan Heigert, creative director at Wolters Kluwer Health. They discuss his work on Emmi, an interactive patient engagement tool, and how it was developed to reach real humans in their actual context. They also discuss the lessons Evan has learned from his experience in journalism and advert
Making Rounds: Under new (data) management
Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with Digital Health Practice Leader Kevin Erdal and Head of EHR Implementation Services Andy Splitz. They discuss the hard work of EHR implementation, the global landscape where organizations are only starting to move to digitization, and how imperative it is that data management is done well and with real end-users in mind.Show Notes
Designing for Health: Tricia Baird, MD, MBA | VP of Care Coordination, Corewell Health | Whole-person design and the moral imperative to improve health experiences
Vice President of Care Coordination at Corewell Health West, Tricia Baird, MD, sits down with Nordic Head of Thought Leadership Jerome Pagani, PhD, and Chief Medical Officer Craig Joseph, MD, to share her perspective and ethos on whole-person design. They also discuss the importance of incorporating empathy into hiring practices and how creating a better health experience is a moral imperative. Sh
Making Rounds: Emerging opportunities with cloud-based EHRs
Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with cloud solution experts from both Nordic and Amazon Web Services (AWS). From Nordic, Digital Health Cloud Practice Lead Saran Sonaisamy and Principal Architect Brijeet Akula; from AWS, EHR Leader Mike Hegyi and Global Epic Leader Matt Dinger. They chat about cloud infrastructure, the benefits of moving the EHR to the cloud, and th
Designing for Health: CT Lin, MD, Liz Salmi, and Bryan Steitz, PhD | Live at UGM | Test results and the patient portal; plus … a live concert
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, chat with UCHealth CMIO CT Lin, MD, Director of Communications and Patient Initiatives at OpenNotes Liz Salmi, and postdoctoral research fellow at the Vanderbilt Clinical Informatics Center Bryan Steitz, PhD. They discuss their recent study regarding patient attitudes and perspectives related to immed
Designing for Health: Matt Sakumoto, MD | CMIO, Sutter Health | The future of virtual health, telehealth, and primary care
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership, Jerome Pagani, PhD, chat with Matt Sakumoto, MD, a virtual primary care physician and a chief medical information officer at Sutter Health. They discuss advances in virtual and telehealth, and what the future of primary care looks like five to 10 years from now. They also touch on the growing prevalence of team-based ca
Designing for Health: Karim Jessa, MD | CMIO, The Hospital for Sick Children | Canadian healthcare, IT, and clinician burnout
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, chat with Karim Jessa, MD, chief medical information officer at SickKids, The Hospital for Sick Children. Dr. Jessa shares his perspective on the Canadian healthcare landscape, including how the healthcare industry differs from that of the U.S., the state of its IT, and how its physicians interact wit
Designing for Health: A Jay Holmgren, PhD | Asst Professor, University of California San Francisco | Understanding clinicians’ work with EHR activity log data
Dr. A Jay Holmgren, assistant professor in the Department of Medicine at UC San Francisco, and the Center for Clinical Informatics and Improvement Research, joins Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership. Dr. Holmgren has spent his career studying real-world use of EHR applications, trying to shorten the ‘digital use divide.’ In this podcast, Dr. Holmgren discu
Making Rounds: The hopes and promises of AI
Nordic’s Head of Thought Leadership Dr. Jerome Pagani sits down with Digital Health Practice Leader Kevin Erdal and Chief Medical Officer Dr. Craig Joseph. They discuss the recent strides in generative AI technology, the promises of it, and if the hype around it is warranted. They also discuss what it will mean for the future of healthcare, especially in light of the Big Squeeze, and next steps fo
Designing for Health: Manish Patel, MD | CEO, Jiva.ai | AI, healthcare, and communicating complex ideas to a wide audience
CEO of Jiva.ai Dr. Manish Patel sits down with Nordic Head of Thought Leadership Dr. Jerome Pagani and Chief Medical Officer Dr. Craig Joseph to talk about AI, the founding of Jiva.ai, and how AI can and will revolutionize the healthcare industry. They also discuss communicating complex ideas to the average user, making AI accessible and trustworthy to clinicians and other health professionals, an
Making Rounds: Optimizing implementations for a stronger business
Nordic’s Head of Thought Leadership Dr. Jerome Pagani sits down with two of Nordic’s Practice Leaders, Abby Polich from Implementation and Wally Ward from Performance Improvement. They discuss a holistic approach to a successful business-driven implementation, as well as why user-centered design, long-term change management, and ongoing trainings are critical for continuously optimized business-dr
Designing for Health: Denise Worrell, MS | VP of Consumerism, Memorial Hermann Health System | How designing for experiences improves healthcare
Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani chat with Denise Worrell, vice president of consumerism at Memorial Hermann Health System. Denise shares her background in marketing and human-centered design, what it means to have a master’s in “foresight,” and how she ended up at Memorial Hermann. She also discusses how designing for experiences can d
Making Rounds: Turning data into insights with managed services
Nordic’s Head of Thought Leadership Dr. Jerome Pagani chats with President of Managed Services Paul Slaughter and Digital Health Practice Leader Kevin Erdal. They discuss the history of managed services, what it looks like in healthcare today, and how it’s evolving. They also discuss tools providers are using to turn data into insights, how a strategic centers approach differs from other historic
Designing for Health: Allison McCoy, PhD | Asst Professor, Vanderbilt University | Clickbusting and creating customized physician workflows
Assistant Professor of Biomedical Informatics at the Vanderbilt University School of Medicine Dr. Allison McCoy sits down with Nordic Head of Thought Leadership Dr. Jerome Pagani and Chief Medical Officer Dr. Craig Joseph and discusses her research and work as the director of the Vanderbilt Clinical Informatics Core. They also talk about creating customized workflows for physicians, the value of r
Designing for Health: John Whalen, PhD | Founder of Brilliant Experience | Cognitive science and designing with the brain in mind
Dr. John Whalen, founder of Brilliant Experience and author of Design for How People Think, joins Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Whalen shares about his background in cognitive science and working on projects such as healthcare.gov, and how designing with the brain in mind and using “radical common sense” can create a better heal
Designing for Health: Adam Wright, PhD | Director, Vanderbilt Clinical Informatics Center | Clinical decision support and constant user feedback
Vanderbilt University Medical Center’s Dr. Adam Wright speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. He shares what it’s like to work with a self-developed electronic health record (EHR), how the history of clinical decision support shapes how he thinks about it today, and the importance of working with user feedback before, during, and
Making Rounds: Leveraging analytics to create efficiencies
Head of Thought Leadership Dr. Jerome Pagani speaks with Digital Health Practice Leader Kevin Erdal and Performance Improvement Practice Leader Wally Ward. They discuss how enterprise data can help ease the strain on healthcare systems, how organizations can turn data into a true strategic asset, and how modernizing business intelligence systems can create the foundation for real-time insights and
Designing for Health: Chris McCarthy, MBA | Founder, ILN Coaching & Consulting | “Digical” and thinking big about human-centered design
Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani continue their conversation with Chris McCarthy of ILN Coaching and Consulting. He discusses the origins of the Innovation Learning Network, plus, Chris shares his views on the disruptive nature of nudges and real-world solutions to healthcare hurdles. He also talks about the term ‘digical’ and thinking
Designing for Health: Archana Tedone, PhD | Asst Professor, University of Baltimore | Psychological safety, worker stress, and patient outcomes
Organizational psychologist and assistant professor at the University of Baltimore Dr. Archana Tedone sits down with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. She discusses her views on psychological safety and the link between worker stress and patient outcomes, the unseen emotional labor carried by healthcare workers, and how critical user bu
Making Rounds: Modernizing business intelligence for stronger data analysis
Head of Thought Leadership Dr. Jerome Pagani speaks with Digital Health Practice Leader Kevin Erdal as well as Michelle Peranelli, who leads the digital and analytics function at Nordic. They discuss what’s needed for successful BI modernization, the challenges of healthcare data analysis compared to other industries, a typical BI modernization journey, and some interesting health-specific use cas
Designing for Health: Chris McCarthy, MBA | Founder, ILN Coaching & Consulting | Human-centered design and healthcare innovation
ILN Coaching & Consulting's Chris McCarthy speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. He discusses his pathway to healthcare innovation, how he was inspired by a Ted Koppel Nightline episode highlighting grocery carts, and how he began using the principles of human-centered design (even before any formal training) at Kaiser Perma
Designing for Health: Srinath Adusumalli, MD, MSHP, MBMI | Senior Medical Director, CVS Health | Nudges, sludge, and better user experience
Dr. Srinath Adusumalli chats with Nordic’s Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about the nudges and sludges that fill our healthcare ecosystem, the ways non-traditional methods of care delivery can help fill gaps, and the keys to designing better user experiences at scale.Show notes:[00:00] Intros[01:20] Dr. Adusumalli’s background[03:48] The Nud
Making Rounds: The Big Squeeze in Healthcare
Head of Thought Leadership Dr. Jerome Pagani chats with Digital Health Practice Leader Kevin Erdal and Managed Services Practice Leader Paul Slaughter to discuss the many challenges facing healthcare systems, including risks from new entrants, as well as how healthcare systems can do more with less, and ways in which technology can be used to identify and ameliorate these growing issues. Show not
Designing for Health: Omar Nagji | Chief Commercial Officer, Memora Health | Team-based care and sustained patient engagement
Memora Health Chief Commercial Officer Omar Nagji chats with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about how inclusive experiences can be designed, team-based care models and their impact on patient and clinician satisfaction, sustained patient engagement for short- and long-term success, and the secret sauce that’s needed to move the needle
Designing for Health: CT Lin, MD | CMIO, University of Colorado Health | Mindfulness and intentionality improves patient experience
UCHealth CMIO Dr. CT Lin speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Lin shares how he applies aspects of mindfulness in both his personal and professional lives, how being intentional about the patient experience can improve the overall healthcare journey, and why he’s passionate about transparency. Make sure to listen to the ent
Making Rounds: The up- and downside of disintermediation
Head of Thought Leadership Dr. Jerome Pagani discusses key aspects of the Big Squeeze with Chief Medical Officer Dr. Craig Joseph. They share their views on the pros and cons of disintermediation, digital crumbs, risks of increased access to personal data, big tech, and how decentralized and team-based care are the future of healthcare.Show notes:[00:00] Intros[02:14] Pros and cons of using data t
Designing for Health: Zafar Chaudry, MD, MS, MIS, MBA | SVP, CDO, CAIO, Seattle Children’s | Communication and data’s role in health equity
Seattle Children’s CIO Dr. Zafar Chaudry speaks with Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Chaudry shares his thoughts on the importance of communication and inclusivity in human-centered design, how data play a valuable role in health equity, why the 80/20 rule must be embraced, the benefits of a continuous improvement mindset, and interoper
Designing for Health: Sarah Gebauer, MD | Physician, AI Model Evaluation Expert, and Digital Health Thought Leader |
In this episode, Dr. Craig Joseph sits down with Dr. Sarah Gebauer whose career spans anesthesiology, palliative care, clinical informatics, consulting, and AI governance. Dr. Gebauer explains how her diverse background from strategy consulting at Bane lead her to national security AI evaluation. She also discusses her work of designing effective healthcare tools.
Designing for Health: Anna Schoenbaum, DNP and Srinath Adusumalli, MD | Chief Digital Application Officer and Chief Health Information Officer at Penn Medicine | From problem to solution: Smarter health design
Nordic Chief Medical Officer Craig Joseph, MD, talks with Anna Schoenbaum, DNP, Vice President and Chief Digital Application Officer at Penn Medicine and Srinath Adusumalli, MD, Vice President and Chief Health Information Officer at Penn Medicine. They discuss the intersection of informatics and care delivery, exploring how informatics and health IT drive quality and safety, and why multidisciplin
Designing for Health: Matthew Trowbridge, MD | Physician, Public Health Researcher, and Associate Professor | Evidence based design in healthcare
Nordic Chief Medical Officer Craig Joseph, MD, talks with Matthew Trowbridge, MD, physician, public health researcher, and associate professor at University of Virginia School of Medicine. They discuss design beyond architecture and how exploring aesthetics, including inclusivity, and how design choices influence behavior and perception. They also discuss the UVA Medical Design Program and how des
Designing for Health: Aditi U. Joshi, MD | CEO at Ardexia | Exploring telehealth success
Nordic Chief Medical Officer Craig Joseph, MD, talks with Aditi U. Joshi, MD, emergency medicine physician, author, and CEO of Ardexia. They discuss what telemedicine actually looked like in its early days, why technology was never the real barrier, and what healthcare leaders still get wrong about adoption today. They also discuss patient experience, clinician skepticism, “digital empathy,” and w
Designing for Health: Steve Peltzman and Tim Woodward | CEO at FeedbackNow and Associate Vice President EVS at Montefiore Health System | From patient experience to operational strategy
Nordic Chief Medical Officer Craig Joseph, MD, talks with Steve Peltzman, CEO at FeedbackNow and Tim Woodward, Associate Vice President EVS at Montefiore Health System. They discuss the passion driving efforts to transform healthcare delivery and explore why conventional feedback methods fall short in capturing timely and accurate patient experiences. They also discuss immediate feedback mechanism
Designing for Health: Anita Vanka, MD and Robert Stern, MD | Physician at Beth Israel Deaconess Medical Center and Physician at Brigham and Women's Hospital | Language matters
Nordic Chief Medical Officer Craig Joseph, MD, FAAP, FAMIA, talks with Anita Vanka, MD physician at Beth Israel Deaconess Medical Center and Robert Stern, MD physician at Brigham and Women's Hospital and the dean of Harvard Cancer Institute. They discuss the concept of OpenNotes, their origins as a patient-centered initiative, and how they improve patient understanding, trust, and adherence to car
Designing for Health: Lisa Kilgore | Director of Enterprise Connected Medical Device Systems at Baylor Scott & White Health | The complex ecosystem that underpins modern healthcare technology
Nordic Chief Medical Officer Craig Joseph MD, FAAP, FAMIA talks with Lisa Kilgore, Director of Enterprise Connected Medical Device Systems at Baylor Scott & White Health. They discuss why medical devices are not standalone tools but instead as part of a tightly coupled ecosystem. They also discuss why “designing for the real world” means getting out of conference rooms and onto clinical units,
Designing for Health: Becket Mahnke, MD | CMIO at Confluence Health | Exploring how expectation‑setting, team‑based workflows, and data‑driven insight can stabilize patient‑portal messaging
Designing for Health is a podcast for healthcare leaders and builders who want practical, real-world ways to improve care through better design. Each episode explores how teams can design safer workflows, smarter digital experiences, and more human-centered services across clinical operations, patient experience, data, and health IT. Expect candid conversations with clinicians, operators, technolo
Designing for Health: Michael Hallsworth, PHD and Meredith Jones | Behavioral Insights Team | Discover what vaccine hesitancy, antibiotic overuse and the psychology of hypocrisy have in common
Designing for Health is a podcast for healthcare leaders and builders who want practical, real-world ways to improve care through better design. Each episode explores how teams can design safer workflows, smarter digital experiences, and more human-centered services across clinical operations, patient experience, data, and health IT. Expect candid conversations with clinicians, operators, technolo
Designing for Health: Eve Cunningham, MD | Chief Medical Officer at Cadence | Scaling remote care: Designing the digital clinician experience
Nordic Chief Medical Officer Craig Joseph, MD, talks with Eve Cunningham, MD, Chief Medical Officer at Cadence. Craig and Eve discuss the challenges faced during the pandemic and the desire to improve clinician technology experiences. They also discuss Cadence and its role in scaling remote patient monitoring across health systems, which delves into integrating technology, clinical protocols, and
Designing for Health: Stephen B. Williams, MD, MBA, MS, FACS, FACHE | Urologist, Urologic Oncologist, and Associate Chief Medical Officer at the University of Texas Medical Branch |
In this episode of Designing for Health, Nordic’s Chief Medical officer Dr. Craig Joseph sits down with Dr. Stephen B. Williams. Urologist, urologic oncologist, and Associate Chief Medical Officer at the University of Texas Medical Branch (UTMB), to explore the evolving role of physicians in healthcare leadership.
Designing for Health: Shan Liu, MD | Emergency Medicine Physician at Massachusetts General Hospital and Author |
In this episode, Dr. Craig Joseph sits down with Dr. Shan Liu, an emergency medicine physician at Massachusetts General Hospital and coauthor of a children’s book written with her daughter. The conversation spans Dr. Liu’s path into emergency medicine, the origin story behind her family’s deep connection to the invention of the modern respirator mask, and how the COVID-19 pandemic inspired a book
Designing for Health: Dione Rogers, RN | Chief Nursing Informatics Officer and digital transformation leader |
In this episode, Craig Joseph is joined by Dione Rogers, a registered nurse turned Chief Nursing Informatics Officer and digital transformation leader, Dione shares her unconventional career journey from a teenage nurse who didn’t want to work with computers to becoming a nationally recognized leader in nursing informatics. Through deeply human stories and practical examples, she explains how data
Designing for Health: Stephanie Carreiro, MD | Emergency Medicine Physician and Medical Toxicologist at UMass Medical School |
In this episode of Designing for Health, Craig Joseph sits down with Dr. Stephanie Carreiro, an emergency medicine physician and medical toxicologist at UMass Medical School, to explore how digital health tools can be thoughtfully designed to support people with substance use disorder.
Dr. Carreiro shares her journey into toxicology and addiction research, and explains how wearable sensors, mobile
Designing for Health: Edmund Siy and Alex Krinsky | Chief Information & Technology Officer at Bon Secours Mercy Health and Senior Director, Healthcare Business Development at CLEAR |
I’m joined by Edmund Siy, CITO of Bon Secours Mercy Health, and Alex Krinsky from CLEAR to explore why identity management has quietly become foundational to both security and experience. We dig into why healthcare made this more difficult than it needed to be, what happens when you get it wrong, and how newer approaches like biometric identity aim to reduce friction without sacrificing security.
Designing for Health: Sarah Hanbridge | Chief Clinical Information Officer (CCIO) at Leeds Teaching Hospitals NHS Trust |
In this episode, Sarah Hanbridge shares her journey from bedside nursing in the early 1990s to leading large-scale digital transformation across the NHS. She explores how clinical frustration sparked innovation, why data visualization became a turning point for operational change, and how collaboration not technology alone drives meaningful outcomes.
Designing for Health: Bonnie Hartstein Shweiki | Pediatric Emergency Medicine Physician at Methodist Children's Hospital |
In this episode, Dr. Bonnie Hartstein Shweiki shares how an unconventional career path from military service to pediatric emergency medicine and healthcare leadership shaped her approach to quality, safety, and system design. Drawing on her experience leading large-scale transformation in military medicine, she explores how frustration can fuel innovation, why culture matters more than policy, and
Designing for Health: Brandy Parker | Senior Design Director at IDEO | How design can remove invisible barriers
Nordic Chief Medical Officer Craig Joseph, MD, talks with Brandy Parker, Senior Design Director at IDEO. We discuss Brandy’s journey from social science to design innovation, and how early-stage, even poor prototypes can drive smarter design and stronger team alignment. Brandy also takes us inside the design of Teal Health, an at-home cervical cancer screening solution aimed at increasing access a
Designing for Health: Brendan Keeler | HTD Health | The future of interoperability
Nordic Chief Medical Officer Craig Joseph, MD, talks with Brendan Keeler, Interoperability and Data Liquidity Practice Lead at HTD Health. They discuss Brendan’s family background in medicine, and how he wound up choosing the path that he did, the current state of interoperability, and litigation around data disputes. They also talk about the impact those disputes are likely to have on patients, t
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