The Staffing Show
The Staffing Show is a podcast that provides tools, tips, and tactics from top executives and thought leaders in the staffing and recruiting industry. It offers insights and strategies for professionals in the field.
Episodes
Why Your Recruiters Aren't Using the AI You Bought, With Danny Ashraf of Leoforce
You bought the AI tools. But your recruiters are still drowning in clicks.
In this episode of The Staffing Show, Hilary Baker sits down with Danny Ashraf, Chief Revenue Officer at Leoforce, to explore where the staffing industry is on the Gartner Hype Cycle. They also discuss what separates the firms climbing the slope of enlightenment from those still
Why Jackson Healthcare Built Its Values Strategy Around Specialization
Healthcare staffing is facing tighter margins, faster technology shifts, and rising customer expectations, but long-term value still starts with people, expertise, and trust. In this episode of The Staffing Show, David Folwell talks with Shane Jackson, President of Jackson Healthcare and author of Fostering Culture and This Is the Thing, about building
Is AI Actually Saving Your Staffing Team Time?
AI has the ability to improve productivity when it’s used correctly. Welcome back to another episode of the new segment of The Staffing Show. Managing director of StaffingHub, Hilary Baker, is here with David Fowell to discuss all things AI. This time, they’re touching on the promise of AI, what increased productivity actually means, and what’s going wr
AI and Productivity in Staffing with Steve Farrell
How can AI help staffing agencies move beyond simply filling roles to becoming true employment partners for their clients? Steve Farrell, COO of Your Employment Solutions and the host of The Staffing Playbook Podcast, joins us to explore how AI and emerging technologies are reshaping the staffing industry and helping agencies deliver long-term value for
Building America’s Fastest-Growing Staffing Firm with Dan Mastropolo
What does it take to build one of the fastest-growing staffing firms in the U.S.? In this episode, David Folwell sits down with Dan Mastropolo, Chief Visionary Officer at Shift Fillers, to discuss the company’s technology-first approach to staffing and the strategies that helped it earn the top spot on Staffing Industry Analysts’ 2026 Fastest-Growing St
How Staffing Firms Can Build AI That Actually Works with Lauren B. Jones
AI is making it easier than ever to build custom tools, but does that mean the traditional staffing tech stack is becoming obsolete? In this episode of The Staffing Show, David Folwell is joined by Lauren B. Jones, Founder of Leap Advisory Partners and The Real AI Agency, to explore what AI really means for staffing firms and why success depends on buil
The Cost of Confidently Wrong AI
We all know that AI can be wrong, but as we run it for longer periods of time, it can be harder to catch these errors. During this series, we are sharing what we’re learning about AI and discussing best practices, and on this episode with Hilary Baker and David Folwell, we explore three levels of AI hallucinations and how we can avoid them. Join us as w
Measuring AI ROI in Staffing
How should staffing agencies measure whether AI is actually moving the business forward? In this episode of The Staffing Show, David Folwell is joined by Hilary Baker, Managing Director at StaffingHub, to discuss effective ways of proving AI ROI in staffing. They delve into why usage and time saved alone are not enough, how to connect AI to outcomes suc
Franchising Your Staffing Agency With Jason Leverant
There are so many different recruitment agencies to choose from, but AtWork’s unique franchise model really stands out in this industry. Today on The Staffing Show, President and COO of AtWork, Jason Leverant, joins us to discuss staffing agency differentiation, AI, marketing, and more. Tuning in, you’ll hear all about how Jason got into the staffing in
Leveraging AI to Empower the Staffing Industry with Taylor Stewart
How can we make use of specific AI tools to make staffing agencies more efficient? Today on The Staffing Show, we welcome Senior Account Executive at Ringover, Taylor Stewart, to discuss their powerful AI tool, Empower, and how it’s impacting the success rates of staffing firms. Tuning in, you’ll hear all about our guest’s career, what Ringover does, ho
Partnering with Digital Workers in the Staffing Industry with Dries De Coster
What would success in the staffing industry look like if we leveraged the use of AI to save employees time and make them more efficient? Today, on The Staffing Show, we welcome the founder and CEO of meet DWIGHT, Dries De Coster, to discuss how staffing agencies are using AI and how it will develop in future. Tuning in, you’ll hear all about Dries’ back
Leveraging AI in Recruitment With Chris Sund and Holly Stewart
AI is all the hype at the moment, and in recruitment, it’s obvious that it needs to be used, but how it should be used is not as clear. Today on The Staffing Show, we welcome the president and COO of Uniti Med and GQR Healthcare, Chris Sund, and the head of software solutions, technology, and trading at GQR Healthcare, Holly Stewart, to discuss how you
Strategic Workforce Integration for Sustainable Benefits With Carl Stecker and Scott Poeschl
In an industry where margins are razor-thin and the average data breach costs over $10 million, staffing leaders are moving beyond “good enough” solutions to transform benefits and data security from mandatory requirements into a powerful strategic advantage. Today on The Staffing Show, David Folwell is joined by Carl Stecker, Founder and President of B
Building a Culture of Accountability With Dan Mori
Many leaders say they want a culture of accountability, but building that culture starts with how they choose to lead. In this episode of The Staffing Show, Hilary Baker sits down with Dan Mori, founder of Staffing Mastery, the Staffing Dashboard, and the Staffing Sales Summit. Drawing on years of working with staffing leaders, Dan explains why accounta
Technology, Trust, and Results in Healthcare Recruitment
Rethinking Staffing Sales in an AI-Driven Market with Dan Mori
Integration and Management of AI: The Rise of Digital Workers with Brandon Metcalf
Healthcare Staffing with Jordan Tallman
Recruitment for travel nursing is incredibly niche, and today on The Staffing Show, we are joined by the founder and CEO of Wayward Medical Staffing, Jordan Tallman, to discuss his incredible healthcare staffing agency and to hear his expertise in this field. Tuning in, you’ll hear all about Jordan’s career, what led him to the staffing industry, what m
Reinventing Staffing Franchises with Cary Daniel
What if you could own a staffing business without signing a long-term lease, hiring a full team on day one, or pouring most of your net worth into the unknown? In this episode of The Staffing Show, we sit down with Cary Daniel, Co-Founder and CEO of NEXTAFF, to explore how the franchise model in staffing is being completely reimagined for the modern mar
Purpose-Driven Recruitment with Steve Beebe
Balancing Technology and Trust with Kyle Hartman
Standing Out in Healthcare Staffing with Justin and Kyle Cuviello
Leveraging AI within Your Team with Erich Hugunin
Securing Staffing Payroll Data with Carl Stecker, Founder and CEO of Benefits in a Card
The staffing industry is one of the biggest targets for cybersecurity attacks, and in this episode of The Staffing Show, we are joined by the founder and CEO of Benefits in a Card, Carl Stecker, to discuss the hidden data risks in staffing payroll and how to combat them. Tuning in, you’ll hear all about Carl’s career, why integration in the staffing ind
Mindset Shifts for the Future of Staffing With Justin Clarke, Founder and CEO of F|Staff
The Hope Paradox with Ashley Andersen, Founder and CEO at EzraSage
AI and Staffing with Jonathan Kestenbaum
Bringing Influencer Marketing to Staffing with Brianna Olson
Nurse Recruitment Secrets with Adam Chambers
What does it take to stand out in the competitive world of nursing recruitment? According to today’s guest, it starts with authenticity, strategy, and building a brand people trust. In this episode of The Staffing Show, we are joined by the founder and president of Nurse Recruitment Experts, Adam Chambers, to discuss recruitment in the nursing industry.
Adapting to Today’s Changes in Procurement with Christopher Ryan
What does the future hold for the staffing industry? Chris Ryan is the Chief Strategy and Marketing Officer at Avionté Staffing Software. In this episode, he joins us to explore the shifting dynamics of the job market and what these changes mean for staffing and recruitment. From wage inflation to embracing technological changes, to the pandemic’s lasti
Leveraging Collaborative Technology Stacks to Accelerate Staffing Firms
The staffing industry is evolving fast, and today we are discussing what’s working and what’s not! We are joined by staffing industry experts, Sara Orr, Matt Dichter, Peter Sitov, Corey Grissom, and Jack Copeland to discuss how modern staffing firms are using technology to accelerate the growth of their agencies. They share insights on building a collab
Remote Work with MeeDerby
MeeDerby has been the leading executive search firm specializing in staffing and workforce solutions since 1988, and today, we are joined by its founder and CEO, Robin Mee, and president, Kim Whiteley. After detailing their journeys in staffing, Robin and Kim describe the work of MeeDerby and how the company approaches its business partnerships. Then, w
CMO Roundtable: The State of Marketing
For this edition of our CMO Roundtable discussions, we’re joined by Tom Kosnik, President of Visus Group; Michelle Krier, Head of Marketing at Advanced RPO; Austin Fowler, Director of Marketing at The Ash Group; Kyle Coughlin, VP of Marketing at The Reserves Network; and Amy Giessinger, VP of Marketing at Doherty. Our guests explore how to craft content
Thriving in a Down Market: Building a Scalable Sales Playbook with Steven Farrell
In today’s rapidly changing staffing landscape, how do you grow while everyone else is flat or declining? In this episode of The Staffing Show, we’re joined by Steven Farrell, Director of Sales at Your Employment Solutions (YES) and host of The Staffing Playbook Podcast, to unpack the strategies that helped his team achieve double-digit growth in a down
Commonsense Strategies to Succeed in Life & Business with Casey Jacox
Staffing with a Direct Impact on Patient Care with Holly Bass
For staffing professionals in healthcare, the job is more than just making the right hires; it’s about doing so quickly and efficiently but also carefully to ensure patients ultimately receive the best care possible. Today we are joined by Holly Bass, a healthcare staffing industry advocate and expert, and Executive Director at the National Association
Technology Leadership in Staffing with Daniel Mastropolo and Tim Ratliff
Without a sense of direction, today’s technological climate can be overwhelming. To unpack how staffing tech leaders can successfully navigate this challenging landscape, we spoke with the President of Oak City Advisors, Daniel Mastropolo, and the Senior Director of Technology and Innovation at Skillwork, Tim Ratliff. Dan and Tim describe their paths to
Owning Your Marketing Universe with Travis Arnold
So many staffing agencies are spending way too much on job boards! What if there was another way to find suitable candidates? Today on The Staffing Show, we are joined by the co-founder of Boostie and Bullhorn Automation, Travis Arnold, to discuss the changing landscape of the staffing industry. Tuning in, you’ll hear all about Travis’ interesting caree
Dan Mori Talks Trends, Differentiation, and Why You Should Attend the 2025 Staffing Sales Summit
Hiring for Grit and Drive with Jeffrey Bowling and Eric Gregg
How do leaders stay ahead in a rapidly evolving industry while preparing for the future of work? During this episode, we sit down with Jeffrey Bowling, Co-Founder and Partner at Four Piers, and Eric Gregg, Founder and CXS at ClearlyRated. First, we discuss key market trends, how AI is changing the recruitment industry, and some of the tools that leaders
Acquisitions, Budgeting, Incentives, and Organic Growth with Thomas Kosnik, Matthew Lyon, and Reggie Harmon
The culture of a firm you are acquiring is an essential factor to consider when trying to be successful in mergers and acquisitions. Today we are joined by the president of the Visus Group, Thomas Kosnik, the chief corporate development officer of TalentLaunch, Matthew Lyon, and the CFO of First Step Staffing, Reggie Harmon to discuss the staffing indus
Building and Selling a Successful Staffing Agency with Diane Prince
What does it take to grow and sell a successful staffing agency? Today, we sit down with Diane Prince, founder and serial entrepreneur, to discuss her businesses and how she sold them for a profit. Diane is a seasoned entrepreneur, business leader, and founder of DianePrince.co and Recruiting Agency 360. She is best known for her remarkable achievement
Mastering the Staffing Game with Will Skowyra
Are you curious about the benefits of the franchise model in the staffing industry? In this episode, we dive deep into the topic with Will Skowyra, the Director of Strategic Solutions at Express Employment International, as he shares his journey from growing up in a family-owned staffing franchise to leading strategic solutions at a major corporation. W
Creating Superfans with Brittany Hodak
You’ve built your brand from nothing and have developed a healthy following, but have you bred superfans who are wholeheartedly invested in everything you do? Today, we are joined by the incredible keynote speaker and author of Creating Superfans, Brittany Hodak, who uses her wealth of knowledge on customer and candidate experience to explain how you ca
Using Technology to Build Human Connections with Rich Smith of Atlas MedStaff
Building the Right Staffing Tech Stack for Your Business with Chris Scowden
Your tech stack plays a vital role in the effectiveness and competitiveness of your staffing firm, but building the right one requires more than just selecting the latest and greatest software. Your tools also need to integrate seamlessly, scale with your business, and adapt to the rapidly evolving staffing industry. Today’s guest is Chris Scowden, CEO
The Staffing Shark’s Guide to Personal Branding with Richard Rosner
In the staffing industry where the key to thriving is differentiation, creating a unique brand identity that resonates with clients and candidates is essential. Today, we are joined by Richard Rosner, the founder of Staffing Shark and America’s favorite flip-flop-wearing job agent, for a crash course in personal branding. Named one of the Top 100 Staffi
Winning the Staffing Sales Game with Tom Erb
If you’re struggling in this competitive landscape, then maybe it’s time to adjust your sales mindset. We are joined today by Tom Erb, the Founder and President of Tallann Resources, LLC – a national consulting firm specializing in the staffing and recruiting industry and corporate talent acquisition. We begin with Tom’s professional journey in staffing
Unlocking Business Differentiation with Brian Hoffmeyer, SVP of Market Strategies at Beeline
On this episode of The Staffing Show, David is joined by Brian Hoffmeyer, SVP of Market Strategies at Beeline. Join the conversation as they break down the inner workings of Beeline, discuss three key strategies they use to differentiate themselves from other VMSs, and unpack their MSP partnerships. Brian also shares his insights on the importance of vi
True Leadership and Extreme Ownership with Chris Johnson of CrossMed Healthcare
True leadership is more than just claiming a fancy new title; it’s about cultivating genuine relationships in your workforce, allowing others to make mistakes, taking ownership of your faults, and leading with humility and transparency. Chris Johnson encompasses true leadership in every way, and we are grateful for the knowledge that he shares with us t
Volunteering as a Vehicle for Growth with Sara Luchsinger of SEEK Careers/Staffing
In this episode of The Staffing Show, Sara Luchsinger, Senior Vice President of Operations at SEEK Careers/Staffing, joins us to explain how her years of volunteering in the right places helped her to become the leader that she is today. We discuss Sara’s entry into staffing and her interesting mid-career timeout, how volunteering at the American Staffi
Harnessing Technology in Staffing with Lauren Jones and Rob Mann
In this episode, Lauren Jones, Founder of Leap Advisory Partners, and Rob Mann, VP of Sales at Newbury Partners, join us to unpack trends and the transformative power of technology in staffing. Lauren is a powerhouse in the staffing industry, known for her expertise in workforce technology, change management, and female leadership advocacy, while Rob is
Intentionally Leaning on Value for Growth with Adam Sprecher, Staffing Industry Veteran
We are joined on the show today by Adam Sprecher, an industry veteran with private and public staffing agencies. After learning about Adam’s professional background in staffing, our guest discusses the current industry trends that he sees playing out, his recommended strategies for growing as a staffing company, how his work with different companies inf
Stronger Talent Communities with Rachelle Arnold of Staffing Referrals
Talent communities are more than just the talent and the recruiters – it’s everyone and everything that you have access to more than your closest competitors. Walking us through the value of strong talent communities is the Vice President of Customer Experience at our sponsor company Staffing Referrals, Rachelle Arnold. Rachelle’s rich professional hist
Empowering Workforce Flexibility with Tana Greene
In today’s episode, we delve into the fascinating journey of Tana Greene, the visionary behind MyWorkChoice, as she shares insights into revolutionizing the hourly workforce industry, empowering individuals, and crafting a culture of flexibility and choice. MyWorkChoice is a recruitment agency that provides a modern and human-centered approach to hiring
Why Talent Communities are the Future of Sourcing with Dan Mastropolo
Recruitment strategies come in all shapes and sizes, but how do you know which one works best for your organization? As you’ll discover in today’s episode, building a talent community is an effective, forward-thinking strategy that can help you attract and retain a highly skilled workforce while saving on recruitment spend and effort. To discuss this to
Embracing Technology for an On-Demand Future with Justin Clarke
In today’s episode, David Folwell sits down with Justin Clarke, Founder and CEO of F|Staff, to discuss technology, trends, and the future of staffing. F|Staff is an on-demand global platform facilitating interactions between CDL drivers and stakeholders on both ends of the market. In our conversation, we discuss his non-traditional path into staffing, l
Diversity, Burnout, and Problem-Solving with Vinda Souza
In today’s episode, David Folwell welcomes back one of our favorite guests, Vinda Souza, CMO at RefAssured. Tuning in you’ll hear us cover a range of topics relevant to leaders within the staffing industry, from the value of DEI and competitive differentiation to the causes and antidotes to burnout. We talk with Vinda about the importance of diversity w
Thomas Kosnik, Dawn Meyers, and Mark Holland on Leadership in the Staffing Industry
In this episode of The Staffing Show, Thomas Kosnik, president of Visus Group, Dawn Meyers, CEO of Malone Workforce Solutions, and Mark Holland, CEO of Ascend Staffing, discuss their experience in leadership roles. They share some best practices when it comes to recruiting and hiring talent and talk about who they trust for business advice as well as ke
Aaron Opalewski, CEO and Founder of Spark Talent, on Openness as a Key to Success
Aaron Opalewski, CEO and Founder of Spark Talent, joined David Folwell to talk about his experience in the staffing industry. He shared what it’s been like to create Spark Companies, a portfolio of companies that operate within different niches. He talks about the company’s growth over the past year and also shares his philosophy of being transparent ab
Dan Mori, President of Employment Solutions, on Value-Based Selling and The Staffing Sales Summit
On this episode of The Staffing Show, Dan Mori, President of Employment Solutions, joins David Folwell to talk about The Staffing Sales Summit, which will take place in February 2024. He talks about some of the trends he has seen in the staffing industry since the COVID-19 pandemic and how certain skills such as demonstrating the value of staffing agenc
Matt Dichter, VP of Sales at Staffing Engine, on How AI Is Set to Reshape the Staffing Industry
On this episode of The Staffing Show, Matt Dichter, VP of Sales at Staffing Engine, talks about his start in the staffing industry and his journey to his current company. He shares all of the various programs that are part of his company’s tech stack and details how they streamline day-to-day operations. He also talks about his view of AI tools such as
Mohamed Basha, CEO of TLC Nursing, on Adapting to Change in the Staffing Industry
Mohamed Basha, CEO of TLC Nursing, joins The Staffing Show to talk about his experience with creating a healthcare staffing agency. He shares the unconventional journey that led him into this industry, and also talks about his company’s focus on providing the best quality of nurses as opposed to being the largest in size. He also touches on some of the
Ashley Andersen, SVP at ClearEdge Rising, on Empowering Women Leaders in Staffing
In this episode of The Staffing Show, Ashley Andersen, SVP at ClearEdge Rising, joins David for a second time to talk about her work in leadership development for women in the staffing industry. Ashley dives into the progress ClearEdge Rising has made since its launch and reveals some of the topics that they’ve covered so far, including boundaries and ‘
Keith Weightman, RVP at Bullhorn, on Creating an Impactful LinkedIn Strategy
On this episode of The Staffing Show, Keith Weightman, RVP at Bullhorn, joins David Folwell to talk about his approach to creating engaging LinkedIn content that creates value for his audience. He describes his unique approach to creating posts and provides tips and tricks for LinkedIn users who are looking to increase the quality and frequency of their
Danny Minor, President and Partner at Allegiance Staffing, on Technology in the Staffing Industry
On this episode of The Staffing Show, Danny Minor, President and Partner at Allegiance Staffing, talks about his experience in the staffing industry and being part of a licensee business model.
He explains the many perks of this model, such as a built-in network of like-minded professionals as well as the ability to share technological assets such as
Corey Grissom, Head of Business Development at Opus Match, on the Future of AI in Staffing
In the newest episode of The Staffing Show, Corey Grissom, Head of Business Development at Opus Match, joins David to talk about how AI has reshaped the way staffing agencies approach their work. He talks about the services Opus Match provides, such as AI matchmaking for candidates and agencies, that allow for a tailored and more efficient experience fo
Chris Sund, President of Uniti Med Staffing, on Leading a Heart-Led Staffing Company
Chris Sund, President of Uniti Med Staffing, joins the latest episode of the Staffing Show to talk about his decade of experience in healthcare staffing. He shares some of the forward-thinking practices they have implemented, such as hour-long gratitude practices, and how these incentives have helped to attract and retain employees. Later, Sund discusse
Ashley Andersen, SVP of ClearEdge Rising, on Helping Women Rise Up in Leadership Roles
On this episode of The Staffing Show, Ashley Andersen, SVP of ClearEdge Rising, joins the podcast to talk about a leadership development program specifically designed for women. She talks about the power that comes through growth in a connected community, and also how the teachings of Brené Brown have influenced her coaching practices. She also touches
Leah Bourdon, VP of Talent at ALKU, on Specialized Staffing
On this episode of The Staffing Show, Leah Bourdon, VP of Talent at ALKU, talks about the growth and exciting developments in the company over the past 12 years. She talks about the specialized focus of ALKU and how the company places consultants in specific areas including healthcare, IT, life sciences, technology and government. She also reflects on t
Chris Conrad, VP of Sales at Textkernel, on Thoughtful Use of Technology in Staffing
On this episode of The Staffing Show, Chris Conrad, VP of Sales at Textkernel, talks to David about how Textkernel became the global leader in resume parsing. Conrad dives into how the intentional use of technology can improve work environments as well as how he sees generative AI, such as ChatGPT, shaping the future of the staffing industry. Later, he
Hannah MacDonald, Co-Owner of Better Together, on Gen Z in the Workforce
On this episode of The Staffing Show, Hannah MacDonald, co-owner of Better Together, joins David Folwell to talk about all things Gen Z. As a member of Gen Z herself, she shares her own journey in the staffing industry and provides meaningful insights into this up-and-coming generation of workers. She touches on how this generation’s unique background h
Alison Daley, Founder and CEO of Recruiting Innovation, on Creating a Recruiter Training Program
Alison Daley, founder and CEO of Recruiting Innovation, joins The Staffing Show to talk about how she got started in the staffing industry. She shares the process she went through in creating her own industry training platform for the recruiting and sales industries. Daley also touches on the unique power and importance recruiters bring to their roles,
Eric Ly, Co-Founder of KarmaCheck, on a New Approach to Background Checks
On this episode of The Staffing Show, Eric Ly, co-founder of KarmaCheck, joins David Folwell to talk about co-creating a company that streamlines the background check process in staffing. Eric also talks about his experience co-founding LinkedIn and how it led to him working in the staffing industry. Later in the episode, Ly discusses how AI software li
Chris Johnson, VP of Professional Services at Avionté, on Digital Transformation in Staffing
Chris Johnson, Vice President of Professional Services at Avionté, joins David Folwell to talk about his experience in staffing and his thoughts on what is shaping up to be an increasingly digital future. Johnson explains how staffing firms can gain and maintain a competitive advantage by adopting digital staffing programs and processes. He also shares
Maurice Fuller, CXO of Staffing Tec, on the Advancement of Automation and AI in Staffing
Maurice Fuller, CXO of StaffingTec, joins this episode of The Staffing Show to talk about the ways hyperautomation is set to reshape the staffing industry. Fuller discusses how staffing firms can survive and thrive in a rapidly changing future and touches on up-and-coming trends such as predictive analytics and autonomous staffing.
Brian Vesce, CEO of RefAssured, and People and Operations Leader Mike McSally on the Importance of Reference Checks
On this episode of The Staffing Show, Brian Vesce, CEO and founder of RefAssured, and Mike McSally, a people and operational leader with 30 years of experience in the staffing industry, talk about digging deeper into the practice of reference checking. They talk about how checking references earlier in the hiring process can save time and how automation
Jason Pyle, Managing Director and President of Harvey Nash USA, on Direct Sourcing in Staffing
On this episode of The Staffing Show, Jason Pyle, managing director and president of Harvey Nash USA, joins David to talk about how the company’s future-focused method of tracking data has fostered growth. He discusses how direct sourcing can be used to curate talent while working alongside the hiring company. Pyle also shares his thoughts on a possible
Jackie Larson, Executive Vice President of Aya Advisory Solutions, on Using Data to Maximize Results
This week, Jackie Larson, executive vice president of Aya Advisory Solutions, joins the show to talk about how leveraging technology and meaningful data insights can help organizations increase efficiency, reduce spend, and allow for a focus on the human side of business. She also touches on how investing time in personal and professional relationships
Eric Gregg, CEO and Co-Founder of ClearlyRated, on the Importance of Your Net Promoter Score
This time on The Staffing Show, Eric Gregg, CEO and co-founder of ClearlyRated, joins David to talk about the importance of Net Promoter Score (NPS) in building meaningful business strategies and professional relationships. He also discusses online reputation management and shares a past experience that taught him the positive impact of showing clients
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