Leveraging Leadership
Leveraging Leadership is a practical podcast for Chiefs of Staff, executives, founders, and senior operators. Hosted by Emily Sander, a former Chief of Staff and executive advisor, it offers real-world lessons, frameworks, and candid conversations on leadership. Topics include executive communication, decision-making, delegation, organizational influence, and team effectiveness. The show aims to provide actionable advice for navigating complex leadership challenges.
Episodes
Why Big Ideas Die Inside Good Organizations
Terry Young, author of Possibility Sciences: A Discipline for Turning Bold Ideas Into Reality, joins me to talk about why bold ideas so often die before they ever make it into the real world.We get into what Terry calls the “Possibility Gap” - the distance between what humans can imagine and what our existing systems can actually bring to life - and why closing that gap requires more than better b
How PE-Backed Companies Turn Strategy Into Results
Private equity firms invest with a value creation plan. But the strategy on the slide deck only matters if the company can actually execute it.Brea Page, founder of Keep75 and a former Google Chief of Staff and strategy leader, joins me to talk about what happens after the investment: turning strategy into operating rhythms, getting founders and PE firms aligned on expectations, building reporting
Executive Presence Is Range, Not a Persona
Executive presence isn't a checklist of confident behaviors, and it isn't a persona you put on when you reach the C-suite.Jacque McCormack, co-founder of JetStream Advisors and an executive coach with more than 15 years of experience working with leaders and executive teams, joins me to unpack what executive presence actually looks like in practice: how people experience you, how you fle
From Safe Bets to Breakthroughs: Building a Balanced Innovation Portfolio
Noel Sobelman explains innovation portfolio management and how companies can bridge the gap between strategy and execution. He shares a medical device company example where shifting from safe, incremental projects to a more balanced mix led to higher growth. The conversation also covers using tools like metered funding, managing risk, and how roles like Chief of Staff help leaders focus on what&ap
Freedom from Mental Captivity: Insights on Mediation and Workplace Communication
Stan Lewis, a former OSHA investigator and mediator, explains how most workplace whistleblower cases come down to communication issues and how managers can prevent problems by listening early. He shares practical mediation tips, like letting people vent, asking what success looks like, and using company policy consistently. Stan also talks about the importance of addressing conflict when it’s stil
Persuasion Versus Manipulation: Ethical Leadership and Building Trust Across Teams
JonRobert Tartaglione shares how to lead through influence without direct authority, drawing on his background in psychology and examples like political polarization and message framing. He explains why Chiefs of Staff need to use persuasive, not just expressive, communication and offers practical tips, such as using diagnostic questions, hedging language, and leveraging social norms in organizati
Speak Like a Pro: Boost Your Confidence with Tactical Leadership Drills
Emily Sander shares three simple exercises to help anyone sound more confident in meetings, interviews, and presentations. She walks through the "expert game," explaining how to act like the world’s leading authority on random topics like Flashdance or koala bear feeding habits. The episode includes practical tips like recording yourself, using variety in your voice, and practicing for j
Standards Over Stress: How Self-Leadership Heals Burnout and Brings Fulfillment
Bobby Shelton shares his journey from chasing external accomplishments to finding real satisfaction through self-leadership, including losing 180 pounds and shifting his focus after reaching personal low points. The conversation covers the difference between "easy-hard" (doing things for others' approval) and "hard-hard" (pursuing what matters to you), and offers advice on
Q&A: How to Lead a New Team Without Letting Your Old One Down
Emily Sander answers a listener question from Megan, who just got promoted and is transitioning between teams. She gives advice on setting up the old team for success, like handing off tasks to a "go-to" person and clearly communicating that change to everyone. Emily also suggests doing a listening tour with the new team to learn from their experience and explains the importance of being
Growing Vocal Authority: Insights for Executives from an Accent Coach
Emily Sander talks with Jay Poulton, founder of The Accent Coach, about how senior leaders can use their voice more effectively. They discuss practical tips like breath control, vocal variety, and recording yourself to close the “authority gap,” and share examples of issues such as vocal fry, upturning at the end of sentences, and monotone delivery that impact credibility. Jay Poulton explains spe
Three Powerful Checkpoint Questions to Level Up Your Leadership
Emily Sander talks about setting up personal checkpoints to track growth and avoid getting stuck. She shares three practical questions she asks herself every other week: Where am I getting in my own way? What's a middle way? Who can help with that? She suggests different ways to do these check-ins, like journaling or using sticky notes.Get in touch with Emily:Want help creating meaningful che
Wearable Mindfulness: The Ring Revolutionizing Leader Wellbeing
Johan Matton, creator of the Pulse Mindfulness Ring, talks about his journey from filmmaking to building a wearable that helps people take mindful pauses throughout the day using quiet haptic vibrations instead of apps or data tracking. Emily Sander, a former Chief of Staff and early investor, shares how the ring helped her be more present, cut down autopilot habits, and manage stress. They discus
Perfection Is an Illusion: Tips for Giving Better Answers in Meetings
Emily Sander talks about the pressure to give perfect or "right" answers in interviews and meetings, shares examples like people panicking or rambling, and explains why aiming for a "good" answer is more realistic and helpful. She encourages listeners to drop the idea of perfection and focus on contributing value, even if their delivery isn’t flawless.Get in touch with Emily:Yo
Trust and Impact: Ethical Influence and Authentic Leadership in Business
Judith Germain explains her Maverick Leadership philosophy, focusing on trust, influence, and leading through uncertainty during reorganizations. She shares practical tips for Chiefs of Staff, like building trust before a crisis, giving people real agency in decisions, and using "intelligent disobedience" to challenge bad calls. The episode covers the difference between being trusted and
Rethinking How Can I Make Your Life Easier in the Chief of Staff Role
Emily Sander shares feedback from a listener who disagreed with her advice to ask, "How can I make your life easier?" as a new Chief of Staff. The listener argued this question could reduce the role to admin work and distract from driving the team's main objectives. Emily Sander explains her view that the approach can help in some situations, especially early on, but agrees it'
Beyond IQ and EQ: Exploring PQ for Competitive Advantage in Business Leadership
Rohit Bassi shares how his transition from consulting at McKinsey led him into a Chief of Staff role at a major PE-backed company, exposing him to real-world operations, M&A, and industry-changing deals. He explains his concept of "people quotient" (PQ) as a framework for evaluating leadership, organizational structure, and talent operations, and discusses how Chiefs of Staff can use
Consultants as Chiefs of Staff: Using Big Picture Thinking for Real Results
Emily Sander talks about how consultants who become Chief of Staff often excel at big-picture thinking and mapping companywide projects, but tend to get stuck over-analyzing instead of taking action. She shares real stories of consultants perfecting charts and data while delaying implementation, and suggests asking yourself if you need to "think more or do more" to avoid getting in your
Building Organizational Culture Amidst Transitions and Layoffs
Emily Sander talks with Yorm Ackuaku about building visibility as a Chief of Staff, especially in marketing-led organizations like Vista and Weight Watchers. Yorm shares practical tactics, such as highlighting team achievements on Slack, running engaging all-hands meetings, and managing culture during layoffs. She also gives advice for Chiefs of Staff working with new principals and for those navi
Practical Communication: Delivering Your Message With the Bottom-Line Approach
Emily Sander shares a practical tip for communicating with busy executives: start with the bottom line first, then give a little necessary context, and invite questions if needed. Using the iceberg metaphor, Emily Sander explains that a Chief of Staff usually knows much more than they should share up front, and most conversations only need the essentials to help leaders make quick decisions.Get in
The Principal’s Perspective: How Chiefs of Staff Shape Organizational Impact
Executives and Chiefs of Staff share practical stories about how the Chief of Staff role shapes company culture, trust, and growth. Tim Moore explains how his Chief of Staff acts as his proxy to scale leadership, while Jessica Gonzalez highlights how having Ivan as her Chief of Staff lets her spend more time with her kids and trust things will get done. Guests discuss hiring from within, the uniqu
Q&A: Balancing AI Adoption and Quality Leadership Strategies for a Maturing Tech Team
Emily Sander answers a listener’s question about moving a tech company to AI-first, highlighting challenges when people use AI excessively or without checks. She shares practical ideas like approved use cases, tiered approval for AI spend, and the need for quality controls. Emily Sander also points out the importance of balancing AI experimentation with making sure standards and outcomes stay high
Boost Your Presentation Presence With This Simple Technique
Emily Sander shares a simple trick to boost energy and engagement in presentations: think about something you love, like movies, then bring that same excitement to your business talk. She uses a real story about bombing a dry run at a Risk Summit and how talking about her favorite movies helped her improve. Chiefs of Staff and executives can try this method to sound less flat or nervous during imp
The Chief of Staff Role Through the Eyes of Principals
This episode breaks down what a Chief of Staff actually does in different industries, from startups to government, and covers how the role is changing with AI according to Scott Amenta. Guests like Clara Ma share practical advice for pitching the Chief of Staff role internally and how to tailor your resume if you're switching from another field. Phil Burns talks about the confusion between Ex
Practical Ways Leaders Can Release Guilt and Move Forward
Emily Sander talks about how Chiefs of Staff often feel guilty or frustrated about things like not working long enough hours or not helping a struggling teammate. She explains that being too empathetic or self-critical can backfire and suggests telling yourself, "and that's okay," to relieve pressure and keep perspective. Real examples include feeling called out for working from hom
Weaving People First Leadership and Business Demands in the Chief of Staff Role
Emily Sander talks with Lindsey Gardner, a multi-time Chief of Staff and co-founder of Sapphire Chief of Staff, about balancing people and business priorities. Lindsey Gardner shares lessons from working with the same CEO for a decade, why she always puts people first, and how clear communication builds trust. She also explains Sapphire’s approach to Chief of Staff recruiting and development and d
Q&A: Turning Board Back Channels into Your Strategic Leverage
Emily Sander answers a listener question from Sarah in Charlotte, a Chief of Staff handling board governance, leadership meetings, and benefits rollout. The episode covers how to build strategic relationships with the board, use back channels professionally, and avoid being seen only as admin support while keeping the founder focused and the team aligned. Real examples include collaborating with c
Real Stories from Leaders on Chiefs of Staff Relationships
This compilation features conversations with four principals about why they brought on a Chief of Staff, how they built trust in the role, and the impact Chiefs of Staff had on their teams. Examples include Lawrence Coburn hiring a former intern for the role, Nikki Barua making the Chief of Staff her very first hire, and Marcus East describing the Chief of Staff as a force multiplier who connects
How to Show Up as the Leader You Want to Be
Emily Sander shares why showing up as an unhurried, intentional leader matters more than always hustling. She gives practical tips like taking walks, working out, or even sipping coffee outside to set the right mindset. Chiefs of Staff and executives are encouraged to build daily habits - whether it's meditation, reading, or attending their kids’ soccer games - that help them become the kind
Driving Fast-Paced Change from Private Sector to Public Innovation
Emily Sander talks with Lindsay McCleary about her journey from project management to Chief of Staff roles in both the private sector at Binc and the public sector for the City of Charlotte. Lindsay McCleary shares how she created her own job description, built trust with leaders, and tackled challenges like internal communication and supporting a fast-growing city. She offers practical advice for
Optimizing Knowledge Management: Ensuring Information Flows Freely Through Your Organization
Knowledge management is explained as making sure important information flows up, down, and across an organization, using direct examples like leadership decisions being shared with teams, or customer feedback reaching the right people. The episode covers how the Chief of Staff can spot communication breakdowns and keep everyone in the loop, including situations where leaders fail to pass on update
Practical Strategies for Post-Crisis Recovery and Team Performance
Savio P. Clemente, a two-time cancer survivor, shares how his experiences shaped his adaptive resilience leadership framework and gives practical advice for avoiding burnout and decision fatigue. The discussion covers high-pressure healthcare leadership, the importance of paying attention to your body, and why intentional silence and rest matter for Chief of Staff roles. Clemente also explains his
Making Progress in Interim Periods: Focusing on What Has to Happen Anyway
This episode shares practical ways to handle uncertain times at work by focusing on the tasks that need to get done no matter what. Emily Sander gives real examples, like mapping and merging data systems during a leadership shakeup, a Chief of Staff streamlining VP workflows after an acquisition, and helping two clashing teams start working better together while waiting for a new role to be filled
Exploring Diplomacy, Foreign Affairs, and Disability Rights from a Chief of Staff at the State Department
Andrea Cilliers shares her journey from joining the Department of Defense through a disability internship to becoming Chief of Staff for the U.S. Special Advisor on International Disability Rights. She talks about working on diversity and inclusion at the State Department, influencing global policy, and meeting leaders like Pope Francis. The episode covers how she built relationships across govern
How to Use Skill-Based Assessments for Effective Hiring Decisions
The episode breaks down how skill-based assessments can help make better hiring decisions, whether you’re hiring for an entry-level analyst, a digital marketing specialist, or a software engineer. Emily Sander shares real-life examples like using SEO quizzes, press release writing tasks, and real client scenarios to test candidates’ technical abilities. The advice is to create assessments that mat
Chief of Staff Careers: Launching Pad, Capstone, or Both?
Emily Sander talks with Keosha Lucas about whether the Chief of Staff role is a career destination or a stepping stone. Keosha shares her path from Lyft, where she did Chief of Staff work under different titles, to startups and eventually becoming a Senior Vice President and co-founding a fintech company. She gives practical advice on gaining experience, handling imposter syndrome, and how Chief o
Handling Unfamiliar Acronyms Without Feeling Embarrassed
The episode looks at jargon and acronyms in the workplace, using examples like ARR (annual rate of return) and CPA (cost per acquisition or certified public accountant), and talks about ways to learn or clarify business lingo. It emphasizes that asking questions doesn’t make you look stupid and highlights the Chief of Staff’s role in creating a shared language across teams, especially during merge
Exploring Feedback and Emotional Intelligence for Thriving Workplace Cultures
Emily Sander talks with Maren Perry, founder and CEO of Arden Coaching, about what HR really does beyond paperwork, why leadership development should start early, and the habits of high-performing teams. They cover tips for giving and receiving feedback, how emotional intelligence works in day-to-day situations, and how small changes - like starting meetings on time - can improve team culture. Mar
Q&A: Practical Ways Chiefs of Staff Can Collaborate Laterally
The conversation focuses on practical ways a Chief of Staff can work with peers across departments, like finding small ways to make someone’s workflow easier or kicking off cross-team projects such as company-wide KPI dashboards and revamped performance reviews. Real examples include removing unnecessary steps from daily processes, automating Salesforce reports, and even simple gestures like order
The Intersection of Sports Psychology, Mindfulness, and Effective Leadership
Emily talks with performance coach Benjamin Smith about using sports psychology and mindfulness for better leadership. They cover tools like visualization, breathwork, and grounding exercises for handling pressure, and discuss the importance of play, self-compassion, and knowing your core values. Benjamin also shares why striving for endless self-improvement isn’t always the answer and how feeling
Q&A: Overcoming the Overqualified Hurdle as a Former Business Owner Seeking a New Role
Emily answers a listener named Dallas, a longtime tree company owner, who’s struggling to get traction applying for Chief of Staff roles after his business closed. She talks about being seen as overqualified, how to preempt concerns on a resume and in interviews, and ways to use founder experience as an advantage. Emily gives examples like using a simple explanation on LinkedIn and resumes, refere
From White House to Venture Capital: Leadership and Chief of Staff Insights
Veer Sawhney talks about his transition from working as a personal aide at the White House to becoming Chief of Staff at an investment firm. He shares how skills like anticipating needs, managing high-pressure situations, and helping his principals stay focused have been key in both government and business roles. Veer also explains how he expanded his role to support the venture team and what he l
How New Chiefs of Staff Can Build Ongoing Relationships with Leadership Teams
Tips for keeping conversations going as Chief of Staff, like following up after a listening tour and spotting ways to help teammates. Examples include offering to QA an automated process or noticing patterns such as a lack of people management experience, then coordinating training. Early on, it's important to follow up on small things, even if they're only a big deal to one person.Get i
The BOLD Framework for Leaders: Outlast Adversity and Disrupt the Norm
Audley Stephenson shares his journey from basketball fan to podcast host and sports league commissioner, highlighting how audacity shaped his life and career. He explains the BOLD Framework for living audaciously, discusses meeting Kobe Bryant, and debunks myths about audacity by showing it's not reserved for elite achievers or reckless acts. Audley also talks about building self-awareness, c
Practical Strategies for Building a Culture of Feedback in Your Team
Learn practical ways to build a culture of feedback at work, whether your team is new to honest conversations or already open to input. Emily Sander shares examples like using simple "what did we learn?" discussions after meetings, asking for feedback on your own actions, and starting anonymous pulse surveys. Tips include using "we" language in reviews, modeling how to accept f
Leadership Lessons From Portugal: Managing Two Principals and Dual Roles (HR and CoS)
Maria Paiva shares her path from chemical engineering to a blended Chief of Staff and HR role at a small Portuguese company, explaining how her job covers everything from people management to company strategy. She discusses working for two principals, how her company’s idea of Chief of Staff came from The West Wing, and why she often introduces herself as an HR manager due to the role’s novelty in
Taking Time to Value the People Around You at Work
Emily Sander talks about appreciating the people you work with during each season of your career - like learning from Jamie, being challenged to grow by a boss like Rohit, or having fun working with someone like Matt. She also encourages listeners to recognize and value work friendships, even if they change over time, and reminds us not to take good team dynamics for granted.Get in touch with Emil
Building Credibility and Clarity in Moments of Uncertainty
Chief of Staff and crisis communication expert Jeff Evans shares lessons from working in the California legislature, discussing the importance of building relationships across the aisle and handling unexpected crises. He explains the difference between narrative framing and spin, and gives practical tips for leaders communicating in the first 24 hours of a crisis using a four-step framework: what
Why “How Can I Help You?” Is a Dangerous Question for Chiefs of Staff
This episode explains why Chiefs of Staff should avoid asking "How can I help you?" and instead focus on what will move the needle for their principal and team. Emily Sander shares real pitfalls, like getting stuck with small admin tasks, and suggests specific strategies such as spotting communication breakdowns or coaching leaders through challenges. The advice includes leading with str
Lessons from the Role of Chief of Staff and CAO
Nick McDonough talks about his path from manufacturing and M&A to becoming Chief of Staff and later Chief Administrative Officer at the healthcare startup QuikMedic. He shares how his role expanded as the company tripled in size, taking on HR, data, and operations responsibilities. Nick also gives practical insights into prioritizing work, building trust with the CEO, and why he prefers workin
Giving 100% of Your 70%: Leading on Days That Feel Blah
The episode tackles what to do when you feel a case of the "blahs" at work, making sure to distinguish it from burnout. Chief of Staff tips include taking a walk, stretching (like the doorway stretch), listening to motivational music or interviews (such as Kobe Bryant), and giving 100% of whatever energy you have that day. Emily Sander encourages self-awareness and having go-to strategie
Decoding the Modern Chief of Staff and Their Essential Responsibilities
Rachael Goldfarb shares real-life stories from her time supporting the Chief of Staff to President Clinton and leading at the Gates Foundation. She breaks down what a Chief of Staff is and isn’t, highlights why the role is senior and not administrative, and talks about challenges women face in these positions. The episode includes examples of advocating for staff, building relationships, and navig
Growth Isn’t Always Obvious - Give Yourself Credit
Emily Sander shares stories about a former coaching client worried his current job stress might cause health issues like it did ten years ago, and a military veteran adjusting to planning her first personal vacation after years of work travel. The episode focuses on recognizing your own growth, not judging yourself by your past reactions, and giving yourself credit for changes you’ve made over the
How Coaching Transforms Leadership at Every Level
Brian Miller, president of Coach Approach Ministries, explains the difference between coaching, consulting, and therapy, and why a "coach approach" helps people solve problems by seeing new perspectives. The discussion includes practical examples for Chief of Staff roles, like asking thought-provoking questions, giving feedback based on observations, and understanding team strengths usin
Q&A: How to Handle Changing Directions at Work Without Losing Your Cool
A listener asks how to handle frustration when work on a project is dropped because directions change. Emily Sander shares that this happens often to Chiefs of Staff and explains the value of understanding the reason behind changes, reframing “wasted” work, and managing your emotional response. Helpful strategies include asking why priorities shifted, recognizing that work might be reused later, a
Leadership Lessons from the Beehive: Productivity, Decision-Making, and Organizational Wisdom
Philip Atkinson shares how being a Chief of Staff inspired his work as a beekeeper and his book, "Be Wise." He explains leadership lessons from bees, like avoiding busywork, practicing servant leadership, and making decisions through consensus. Philip also talks about bees keeping their hive clean, the importance of closing out projects at work, and supports the Bees for Development char
The Critical Role of Clear Expectations in Team Success
A Chief of Staff shared how her boss thought a high-talent sales team wasn’t meeting expectations, but no one could clearly say what those expectations were. Emily Sander highlights the importance of clearly defining what success looks like for a team, asking questions like “What is the output we want?” and making sure the team knows and has what they need to deliver. She suggests backing up gut f
The Four Sides of Culture: A Framework for Business Leaders
Matthew Person explains his Square Management System, a framework for building high trust, high performance organizations by aligning employees and processes. He discusses culture as an output, shares the importance of having a "complete square," and gives examples - like how some people prefer structured office environments while others thrive in casual settings. The episode covers usin
Q&A: How to Run an Internal Campaign That Changes Hearts and Minds
Emily Sander explains how to change a workplace narrative by running an internal campaign, using catchy phrases, visuals, and repeated communication across multiple channels. She shares examples like NFL coach Mike MacDonald’s slogans “chase the edges” and calling backup players the “ready team,” and describes a Chief of Staff who made a teen mentoring program more visible by mentioning it in meet
Clarifying Requests: A Guide to Effective Stakeholder Conversations
Bill Shander explains how understanding what stakeholders really need leads to better results at work, especially for roles like Chief of Staff. He shares stories about clients asking for things like blue buttons or “ballets of data,” and how asking smart questions gets everyone on the same page. The episode covers common mistakes people make when jumping too quickly into requests and why techniqu
Why Bringing Half-Baked Ideas to Your Boss Can Make You a Better Leader
Emily Sander explains why bringing “half baked” work to your boss - especially when you're new in a Chief of Staff role - can save time, spark valuable conversations, and help you calibrate quickly to your boss’s preferences. She gives real examples, like saving hours by checking in early, learning what your boss fixates on, and understanding the order they want detailed information presented
The CEO Perspective on Managing Chaos, Growth, and Building Strong Teams
Chris Blauvelt shares his journey as a multi-time entrepreneur, how he hired his first Chief of Staff after learning about the role from House of Cards and leadership books, and why setting top three priorities every quarter changed his effectiveness as a CEO. He explains how his Chief of Staff tackled big challenges like product innovation, people operations, and compliance, even without previous
Judgement vs Assessment: Creating a Positive and Productive Leadership Culture
This episode lays out the difference between judgment and assessment at work, especially for leaders like the Chief of Staff. Emily shares real examples, from firing and hiring decisions to handling challenging team meeting behavior, showing how you can assess actions without judging someone's character. She explains how focusing on observable facts and assessments helps avoid negative assump
Running Better Meetings with Improv: Fix Wasteful Meetings and Team Disconnect
Andrew Davies shares how his theater and improv background helps teams run better meetings and build trust. He explains practical improv games like “Breaking News” and “Speech” that boost listening and support. Andrew also talks about tailoring these activities for different teams and making meetings more engaging, interactive, and productive.Links Mentioned:Andrew Davies’ OrganizationReach out to
Designing the SYSTEM for Achieving Your Goals (Part 3)
Emily Sander explains how to set up systems that make it easier to stick to New Year's goals, like laying out workout clothes by the door or using food tracking apps with preloaded meals. She shares personal examples, including her efforts to improve sleep by using an OURA ring and building an evening routine, and gives tips on matching goal-setting approaches to your personality and the type
Fitness, Finance, and Leadership: A Blueprint for Effective Chief of Staff Roles
Jared Stein shares his unconventional path from running CrossFit and Orange Theory gyms to becoming a Chief of Staff at a virtual investment firm. He talks about managing operations, streamlining team roles, and implementing the Entrepreneurial Operating System (EOS). Jared also discusses how his firm helps clients with a deep financial “X-ray” to spot hidden overlaps in their investment portfolio
Prioritizing Time, Energy, and Attention for Leadership Growth (Part 2)
Emily Sander explains the "wheel of life" exercise, a tool to review different areas like career, relationships, community, hobbies, and physical or spiritual life. She gives examples of focusing on being a better parent, manager, or entrepreneur, and suggests honestly assessing where you're doing well and where you could improve. The episode encourages setting practical New Year&ap
How Municipal Leaders Foster Community Impact and Build Effective City Governance
Nicholas Richard-Thompson shares his journey from creative intern to Deputy Chief of Staff for Aurora, Illinois, discussing the importance of building relationships, working with nonprofits, and navigating local government. He gives examples like coordinating lead line water replacement and partnering with organizations during COVID. The episode covers team structure, community advocacy, and pract
SMART Goals or Mantras? Choosing Your Approach to New Year’s Success (Part 1)
This episode talks about how to set New Year's goals by comparing specific targets like losing 15 pounds by June 1st with broader intentions such as choosing a word for the year like "hello" or "lightness." Emily Sander shares how different people stick with goals and emphasizes picking what actually works for you, whether that's a SMART goal or a flexible intention.
The Power of Purposeful Success: Insights for Business Leaders
Emily Sander talks with John Knowlton about what real success means, why it's an ongoing process, and how to use your natural talents at work. They share practical ideas for Chiefs of Staff, like focusing on tasks that give you energy, trimming your to-do list, and using clear company values to make decisions. John Knowlton also shares advice on morning routines and his book "Thinking fo
The True Causes of Burnout: Beyond Workload and What Leaders Can Do About It
This episode breaks down practical ways to diagnose burnout beyond just heavy workloads, like checking if team members actually have the right training or system access, clarifying real versus perceived expectations, and considering outside-of-work stressors. Emily shares examples, such as a team member struggling because they didn’t have a login to a key system, and gives advice on addressing men
Building Trust and Leadership Lessons from the World of Baseball
Joel Goldberg shares stories from over 30 years in broadcasting with the Kansas City Royals, focusing on how small actions and building trust lead to big results. He explains the importance of routines and relationships, gives insight into working with players and staff, and offers advice for Chiefs of Staff about investing in people. Joel also discusses handling social media, pressure, and how le
Q&A: How to Delegate Without Guilt and Still Get Promoted
A Chief of Staff named Samir asks for advice about being overloaded at a startup, struggling to delegate, and never taking real breaks. Emily Sander suggests Samir update his boss on his workload, start delegating in small steps, and actually schedule and enjoy a vacation - sharing her own tips for disconnecting, including going snuba diving and ignoring email except for real emergencies. The epis
Building Trust and Delivering Excellence for High Net Worth Individuals
Nashid Braswell shares how he became a Chief of Staff, starting with personal shopping for friends in Italy and moving on to high-stakes roles supporting executives and managing billion-dollar projects. He explains building trust with his principal, creating personalized experiences for guests (like arranging Austin barbecue tastings), and offers tips on self-care and valuing your own contribution
Clarifying Your Role and Goal for Leadership Success
This episode breaks down the "What's your role, what's your goal" framework, with Emily Sander sharing practical examples like a Chief of Staff running a post-mortem, facilitating meetings, or just observing and debriefing with their principal. The approach also applies outside work, like being a supportive parent or a good flight passenger. Emily Sander shows how this simple f
Practical Ways to Protect Your Time and Energy
Emily Sander and Sophia Mikelionis talk about practical self-leadership for Chiefs of Staff, covering how to build microhabits like walking during phone meetings, using a regular coffee mug instead of an insulated cup to encourage breaks, and putting your phone to bed at night to unwind. They discuss the importance of protecting your energy, setting boundaries, and remembering basic human needs li
From Helpless to Hopeful: Leading Teams with Accurate Data and a Progress Mindset
This episode talks about moving teams from feeling stuck to making progress by first getting accurate data. Emily Sander shares an example of advising a Chief of Staff to use surveys to clarify vague complaints about “culture problems” and explains how gathering real feedback, instead of just venting, can lead to informed action on issues like PTO policies. The message is to focus on what you can
How Nonprofits Can Scale with Better Fundraising Processes
James Misner talks about why only a small percentage of nonprofits break $1 million in revenue and explains that many struggle because they don’t know how to fundraise effectively or are fearful of dealing with money. He shares practical advice for Chiefs of Staff, stressing the importance of having clear fundraising processes, following up with donors, and building a strong team with paid major g
Q&A: How to Guide Leaders Without Telling Them How to Do Their Jobs
Lisa D. asks how to guide leaders to their next step without telling them how to do their job. Emily suggests agreeing on the project’s end goal, asking questions like “what’s a fair and reasonable way to start?” and having departments explain their preferred starting points. She shares tips for using data and prompts like discussing pros and cons, so all voices are heard.Links Mentioned:Clarity C
Mastering Power, Office Politics, and Leadership in Modern Organizations
Emily Sander talks with Tinna Jackson about navigating power dynamics as a Chief of Staff in the U.S. Senate, handling office politics, and the importance of emotional intelligence and trust in leadership. Tinna shares tips on building relationships with board members, managing micromanagers, and methods for better communication in remote or hybrid teams. She also discusses her book, The Power Pla
Listener Q&A: Managing Sales Reps Who Focus on Rebranding Over Revenue
Emily Sander talks about what to do when a Business Development Rep starts doing graphic design, website tweaks, and HubSpot updates instead of making calls. She shares ways to set clear expectations, give frequent feedback, and explains when it's time to let someone go if things don't change. Examples include weekly check-ins, specific quotas, and distinguishing useful creativity from d
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