The Modern Hotelier
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
Episodes
#285: Inside the Operations of Hospitality Giant, MGM Resorts International | with Ayesha Molino
In this episode, hosts David Millili and Steve Carran sit down with Ayesha Molino, Chief Operating Officer of MGM Resorts International, to explore the evolving landscape of hospitality, entertainment, and large-scale resort operations in Las Vegas.Ayesha shares her unconventional path from law and government into hospitality leadership, and how her experience in policy shaped her approac
#284: Fixing the Post-Booking Black Hole Most Hotels Ignore | with Michael Gahan
What is the “post-booking black hole” in hospitality, and how can hotels eliminate it to transform the guest experience using AI, destination intelligence, and modern engagement tools? In this episode, hosts David Millili and Steve Carran sit down with Michael Gahan, CEO of Tongo, for a deep dive into how hotels can transform the guest journey by stepping into the “post-booking black hole
#283: What We've Learned from Hoteliers So Far in 2026
In this special highlight episode of The Modern Hotelier, hosts David Millili and Steve Carran take a look back at the first half of the year, revisiting standout moments from over 40 conversations with leading voices in hospitality.Across these curated clips, hoteliers, developers, and industry leaders share what it really takes to succeed in today’s rapidly evolving hospitality landscap
#282: Uber Partners with Expedia, Spirit Shuts Down, Hotels Prepare for AI | Hot Topics with Tom Luersen
What should hoteliers be doing right now to stay ahead of these rapid changes? In this episode, hosts Steve Carran and David Millili are joined by Tom Luersen, President of CoralTree Hospitality, for a fast-paced breakdown of the biggest hospitality and travel industry developments from May.The conversation dives into major shifts in the tech and distribution landscape, including new part
#281: How to Turn Your Data into Hospitality Magic | with Josh & Dana Ellis
How are luxury hotels currently underutilizing guest data, and what opportunities are they missing? In this episode, Steve Carran and David Millili sit down with Josh and Dana Ellis, co-founders of Abra, to explore how AI-powered personalization is transforming the guest experience in hospitality.From luxury hotels in New York City and Maui to building one of hospitality’s most exciting A
#280: NYU Incubator Winner: Clairdoc - Agentic Billing | with Bakhtawer Baloch
In this episode, hosts David Millili and Steve Carran sit down with 2026 NYU SPS Incubator winner and founder of Clairdoc, Bakhtawer Baloch, for a wide-ranging conversation on entrepreneurship, resilience, and building scalable AI solutions in complex industries.From her early entrepreneurial spark selling stickers as a child in Pakistan to studying and building companies in New York, Bak
#279: Increasing Hotel Profitability: Inside Asset Management | with Carmen Almos
In this episode, David and Steve sit down with Carmen Almos, Founder & CEO of Ashburton Hospitality, for a powerful conversation about resilience, entrepreneurship, and the evolving world of hotel ownership and asset management.Carmen shares her remarkable journey—from growing up in South Africa and moving to Tennessee as a teenager, to discovering her passion for hospitality through
#278: Exploring the World of Boutique Cruises | with Azamara Cruises CEO Dondra Ritzenthaler
How does someone go from taking their very first flight after college to becoming the CEO of a world-renowned cruise brand?In this episode, David Millili and Steve Carran sit down with Dondra Ritzenthaler, CEO of Azamara Cruises and recent recipient of the prestigious 2026 CLIA Hall of Fame Cruise Industry Award. From growing up in a small Texas town to becoming one of the most influentia
#277: Why (And How) This CEO Teaches Housekeepers to Read a P&L | Azim Saju & Josiah Mackenzie
In this special collaborative episode of The Modern Hotelier, recorded at the Hunter Conference with Josiah McKenzie of Hospitality Daily, we share a compelling conversation with Azim Saju, CEO of ARK Holdings.Azim discusses his multi-faceted role in hospitality—from hotel ownership and third-party management to development, acquisitions, and renovations—and unpacks how culture, financial
#276: Building a Tech-Forward Hotel Brand | with Roman Pedan of Kasa
In this episode, hosts David Millili and Steve Carran sit down with Roman Pedan, the founder and CEO of Kasa, to discuss the future of hospitality, the role of AI in hotel operations, and how technology is reshaping the guest experience.Roman shares his journey from immigrating to the United States from Ukraine to studying at the University of Pennsylvania and Stanford University, before
#275: Mastering Sleep: The Hotelier's Ultimate Differentiator | with Maura Zambarano
In this episode, hosts David Millili and Steve Carran sit down with Maura Zambarano, President of Mattress Concierge, for an honest and wide-ranging conversation about entrepreneurship, resilience, and the evolving role of sleep in hospitality.From a lightning-round icebreaker revealing Maura’s calm-inducing superpower to a deeply personal story of unexpectedly taking over a company after
#274: How to Boost Hotel Profitability with Automated Room Pricing | with Chas Scarantino
In this episode, hosts David Millili and Steve Carran sit down with Chas Scarantino, CEO of RoomPriceGenie, to explore how modern revenue management is transforming the independent hotel space. From his early career in logistics and HVAC sales to leading global SaaS companies, Chas shares the experiences that shaped his leadership style and his passion for hospitality tech.The conversatio
#273: Young Workers Avoid Hotels, Travel Goes Local, Best Western Enters Glamping | April Hospitality Hot Topics
In this episode of The Modern Hotelier: Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Jennifer Olson, the Director of Commercial National Accounts, SERVPRO Team Zubricki, for a wide-ranging conversation on the biggest trends shaping hospitality today.They dive into the growing concern around hospitality as a long-term career path for younger generations and di
#272: The Companies Supporting & Innovating Independent Hospitality | from the Independent Lodging Congress
In this episode, host David Millili brings listeners inside Indie Cultivate Boston, hosted in partnership with ILC. David sits down with leading vendors and innovators including Airbnb, Watermelon Ghost, Direct Booker, Stash Rewards, Cloudbeds, Directful, and Canary Technologies. Across these conversations, a clear theme emerges: the independent hotel space is at a turning point driven by
#271: Creating a Better Hotel Booking Experience | with Richard Aday
In this episode, host David Millili sits down with Richard Aday, CEO and Co-founder of ThinkReservations, for an insightful conversation on entrepreneurship, technology, and the evolving hospitality landscape.Richard shares his journey from building websites as a child in a tech-savvy family, to studying electrical and computer engineering, working at Amazon, and ultimately founding Think
#270: The Voices Shaping Independent Hotels from Independent Lodging Congress Boston
In this special episode, host David Millili takes listeners inside Indie Cultivate Boston in partnership with ILC, capturing candid conversations with some of the most forward-thinking leaders in hospitality.Across the discussions, a common theme emerges while AI and automation are transforming back-of-house operations, the future of hospitality remains deeply human—rooted in creativity,
#269: How Hotels Should Be Using Technology to Improve the Employee & Guest Experience | with Shane O'Flaherty of Microsoft
In this episode, David Millili and Steve Carran sit down with Shane O’Flaherty, Global Director of Travel, Transportation, and Hospitality at Microsoft, for a deep dive into the future of hospitality.Shane shares his fascinating journey—from growing up in a rodeo and circus environment to shaping global hospitality standards and now leading innovation at one of the world’s biggest tech co
#268: The Atari Hotel: Building An Iconic Video Game Hotel | with Jordan Taylor
How does a former collegiate baseball player turn his competitive edge into a career in commercial real estate, and ultimately help bring a bold concept like the Atari Hotel to life? In today's episode, hosts David Millili and Steve Carran sit down with Jordan Taylor, Managing Partner at Intersection Development, for a deep dive into one of the most innovative concepts in hospitality—the
#267: How this "Physical Internet" will Impact Hospitality | with Robert DeDomenico
What if hotels could turn every delivery into a revenue stream instead of a cost? What if the “last mile” wasn’t a problem—but the biggest untapped opportunity in hospitality? In this episode, host David Millili sits down with entrepreneur and innovator Robert DeDomenico to explore a bold vision for the future of hospitality logistics and last-mile delivery.Robert shares the origin story
#266: Inside the Hospitality Creator Summit: Elevating the B2B Creator Community | with Anna Blue and Anthony Melchiorri
In this episode of The Modern Hotelier, host David Millili sits down with Hospitality Creators Summit co-founders Anna Blue and Anthony Melchiorri to unpack one of the most exciting new movements in the industry.They dive into the mission behind the Hospitality Creators Summit, an invite-only (but free) event designed to bring together creators, storytellers, and community builders across
#265: Death of The Goodtime Hotel, Good Hotel Design, Hilton & Marriott Partnering with Independents, & More | March Hot Topics with Bashar Wali
Join Steve Carran and David Millili on this month’s episode of The Modern Hotelier: Hospitality Hot Topics as we break down the biggest happenings in March for the hospitality industry. This episode features a candid conversation with Bashar Wali, CEO, founder, and one of the world’s top social media influencers, as he shares insights from his global travels and perspectives on hospitalit
#264: Transforming a Route 66 Motor Lodge Into a Boutique Hotel | with Dr. Sharmin Dharas
In this episode, hosts David Millili and Steve Carran sit down with Dr. Sharmin Dharas, Chief Experience Officer at Hotel ZAZZ and Chief Storyteller at HERstory Hospitality.Sharmin’s journey is anything but traditional. From growing up in a 13-room Route 66 motor lodge to becoming a physician, entrepreneur, author, and boutique hotel visionary, she shares how her diverse background shaped
#263: Innovative Marketing Strategies for Hotels | with Jody Merl
How can hotels, especially independent and boutique properties, build effective marketing strategies that drive bookings, maximize revenue, and stand out in a competitive market? In this episode, hosts David Millili and Steve Carran sit down with Jody Merl, Founder and President of Innovative Travel Marketing, to dive into her incredible journey from aspiring actress to hospitality market
#262: How Hotel Task Force Services Can Help with Labor Problems | with Peter Wenzell
In this special episode, recorded live at the Hunter Conference in Atlanta, host David Millili sits down with Peter Wenzell, CEO of Wenzell and Fisher Hospitality Group. Peter shares his journey into hospitality, inspired by his father’s work in airport concessions, and how that early exposure to travel and hotels shaped his career path.The conversation dives into one of the hospitality i
#261: Understanding Insurance for Hotels | with Brian Popelmayer
David Millili sits down with Brian Popelmayer of Lockton Companies at the Hunter Conference in Atlanta to discuss one of the biggest challenges facing the hospitality industry today: rising hotel insurance costs.In this episode, Brian shares insights from more than 23 years in the insurance industry, including how the hotel insurance marketplace has evolved, why liability insurance costs
#260: Hotel Deal Trends, Disconnects Between Buyers & Sellers, and Market Outlook | with Hunter Advisors
Recorded live at the 2026 Hunter Conference in Atlanta, this special episode of The Modern Hotelier: Hospitality’s Most Engaged Podcast brings together key voices from the Hunter team to unpack what’s really happening behind the scenes in today’s hotel investment market.In this episode, Host David Millili sits down with Mayank Patel, Sophia Pittaluga, and Kami Burnette to discuss the forc
#259: The Evolution of Hotel Revenue Management and Pricing Strategies | with Chris Anderson
Ever wondered how hotels set the “perfect” price, why AI is changing the game, and what the future of travel really looks like?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Chris Anderson, Professor at Cornell University and former Director of the Cornell Center for Hospitality Research, to unpack the evolving world of hotel revenue management,
#258: What Creates A Thriving Hospitality Culture | with Kristie Goshow, CCO of Loews Hotels
In this episode, Join David Millili and Steve Carran for another engaging episode of The Modern Hotelier, the most engaged podcast in hospitality. Today, we sit down with Kristie Goshow, CCO of Loews Hotels & Co., to explore her journey in travel, hospitality, and leadership.We dive into Kristie’s early experiences in travel and aviation, lessons learned from Virgin Atlantic and Scand
#257: Losing the $150 Hotel Room, Hotel Investments in 2026, Airbnb World Cup Push, and More | Hospitality Hot Topics
In this episode of Hospitality Hot Topics, Steve Carran, David Millili, and Jon Bumhoffer break down the latest trends and insights from February in the hospitality industry. From rising midscale hotel rates to the booming luxury market, they explore what’s shaping travel in 2026 and beyond. What we cover in this episode:Why the $150 midscale hotel room is disappearing and what travelers
#256: Optimizing & Future-Proofing Hospitality Systems | with Darko Bosancic
What does the future of hospitality look like in an AI-driven world? Join David Millili at ITB Berlin for a deep dive into the future of hospitality technology with Darko Bosancic, Senior Vice President of Travel & Hospitality at Sirma. In this episode, we explore how hotels can move beyond fragmented tech stacks, leverage AI agents, and build connected ecosystems that enhance operati
#255: How AHLA Supports the Hospitality Industry | with Rosanna Maietta, President & CEO of AHLA
What’s Next for the Hospitality Industry?Join David Millili and Steve Carran as they sit down with Rosanna Maietta, CEO of the American Hotel & Lodging Association (AHLA), to discuss the state of the hospitality industry, labor challenges, AI in hotels, and the incredible ways hotels give back to their communities.In this episode, you'll learn about:The hospitality trends for 2026 and
#254: Building AKA & Leading Luxury Residence Hospitality | with Larry Korman
How did Larry Korman go from growing up outside Philadelphia to leading one of the most innovative hospitality brands in the world? In this episode, hosts David Millili and Steve Carran sit down with Larry Korman, President of AKA Hotels & Residences and Co‑CEO of Korman Communities. Larry shares his journey from growing up outside Philadelphia to leading one of the most innovative ho
#253: Helping Hospitality Sales Teams Increase Their Speed & Convert More Leads | with Greg Sukornyk
In this episode, David Millili and Steve Carran sit down with Greg Sukornyk, CEO and co-founder of Oli Labs, to explore how AI is transforming hotel sales, customer service, and revenue management.Greg shares his journey from law to entrepreneurship, building startups like Extreme Network, and now leading Oli Labs to innovate AI-driven sales solutions for hotels. Learn how AI sales agents
#252: 2026 Hospitality Conference, Trade Show, & Events Guide | with John Burns
Which hospitality events should YOU be attending in 2026? In this episode, David Millili and Steve Carran sit down with John Burns, President of Hospitality Technology Consulting, to review the top hospitality events of 2026. From tech expos to independent hotel shows, cruise industry summits, and AI-focused conferences, we cover what’s happening, who should attend, and why these events a
#251: Transforming Insurance for the Hospitality Industry | with Sriram Nalla
Can AI stop your next big hotel claim before it happens?In this episode, David Millili and Steve Carran sit down with Sriram Nalla, Hospitality Vertical Lead at WithCoverage, to discuss his unique journey from music management and entrepreneurship to transforming the insurance industry for hotels.Topics Covered:How WithCoverage is disrupting traditional hotel insurance with AI-powered sol
#250: Lessons in Luxury Hospitality & Leadership | with Mark Harmon of Auberge Resorts
Steve Carran & David Millili sit down with Mark Harmon, Founder of Auberge Resorts Collection, on this episode of The Modern Hotelier.From studying law at Princeton and UC Law to becoming one of the most influential leaders in luxury hospitality, Mark shares how he transitioned from Silicon Valley attorney to visionary hotel developer behind some of the most iconic boutique resorts in
#249: A Life of Hospitality in Resorts & Technology | Ashley NeQuent
In today’s episode, David Millili and Steve Carran sit down with Ashley NeQuent, Director of Product Strategy at Jonas Hospitality, for an in-depth conversation about hotel tech, operations, and creating unforgettable guest experiences. We kick things off with a lightning round to get to know Ashley, then dive into her journey from working at a small resort in upstate New York to leading
#248: From Pro Snowboarder to Hospitality Innovator | with Bradley Steward
How does a pro snowboarder become a hospitality innovator?Join David Millili and Steve Carran as they sit down with Bradley Steward, Co-founder and President of Caravan Outpost, to explore an extraordinary journey from professional snowboarding to creating one of America’s most unique boutique hospitality experiences.In this episode, you'll discover:The transition from sports to media, di
#247: How CDP's & AI Can Supercharge Hotel Marketing Campaigns | with Scott Buelter
What if your hotel could know exactly what your guests want before they even check in — and deliver it automatically? In this episode, David Millili and Steve Carran sit down with Scott Buelter, CEO of Ascent 360, to dive into the transformative power of AI, data, and personalization in the hospitality industry.In this episode you'll learn about:How hotels are using Customer Data Platform
#246: 2026 Hospitality Industry Outlook, 5 Trends to Watch, Hotel Bathroom Backlash, & Mews Funding | January Hot Topics
Join Steve Carran and David Millili as he welcomes Jon Bumhoffer, producer of The Modern Hotelier, for a deep dive into hospitality trends and industry forecasts for 2026. In this episode, we break down everything hotel owners, operators, and travelers need to know—from group business rebounds, rising labor costs, and food & beverage innovations, to AI-driven bookings, lifestyle brand
#245: How Hotels Can Leverage Assets & Technology in 2026 | with Kunal Shah
In this episode, David Millili and Steve Carran sit down with Kunal Shah, Managing Partner of Travel & Hospitality at ZS, to explore the future of the hotel industry in 2026, key revenue strategies, and how technology is reshaping guest experiences.Kunal shares insights from his global career—starting at United Airlines, earning an MBA at London Business School, and now leading ZS’s t
#244: Transforming the Courtyard San Diego: Inside the Complete Hotel Renovation | with Alpha Barry
How do you lead a hotel through a major renovation and emerge stronger than ever? Join David Millili and Steve Carran as they sit down with Alpha Barry, General Manager of the newly renovated Courtyard San Diego Downtown Little Italy. Alpha shares his 25+ year hospitality journey—from front desk to finance leadership to GM—and the transformational renovation that reshaped the hotel into a
#243: Successful PMS Rollouts & A Strong Hotel Operations Platform | with Ryan King
What do hoteliers need to know about PMS implementations, hospitality tech, and leadership today? In this episode, hosts David Millili and Steve Carran sit down with Ryan King, Senior Vice President of Americas at Shiji, for a wide-ranging and honest conversation about hospitality, technology, leadership, and the future of guest experience.Ryan shares his journey from working on-property
#242: Meet the President of WorldHotels | with Ron Pohl
Ever wondered what it takes to run luxury and international hotel brands? On this episode of The Modern Hotelier, David Millili and Steve Carran sit down with Ron Pohl, President of World Hotels and Head of International Operations for Best Western, to talk all things hospitality.Ron shares his journey from growing up in Ohio to leading hotels across the globe, and gives a behind-the-scen
#241: Winning a Michelin Key at The Lafayette Hotel & Club | with Steve Slack
David Millili & Steve Carran sit down with Steve Slack, General Manager of the iconic Lafayette Hotel & Club in San Diego, for a deep dive into hospitality leadership, community-driven hotels, and what it takes to run a Michelin-recognized property.In this episode, Steve Slack shares his journey from growing up in Oceanside, California, to leading one of the most talked-about bout
#240: Our Favorite Moments of 2025 & What's Next in 2026 | with David Millili, Steve Carran, & Jon Bumhoffer
In this special 2025 Year-End Recap, hosts David Millili, Steve Carran, and Jon Bumhoffer reflect on a massive year for The Modern Hotelier, filmed on location at the Lafayette Hotel & Club in San Diego, California.From nearly doubling episode output and becoming hospitality’s most engaged podcast, to launching Modern Hotelier Media, producing high-impact hotel experience tours, and c
#239: Hospitality's Biggest Stories in 2025 & Predictions for 2026 | Hospitality Roundtable with Katie Cline, Glenn Haussman, Josiah Mackenzie, and Zach Busekrus
Steve Carran and David Millili join a special holiday roundtable led by Katie Cline (Suite Success), alongside Glenn Hausmann (No Vacancy), Josiah Mackenzie (Hospitality Daily), and Zach Busekrus (Behind the Stays), to unpack the biggest hospitality moments of 2025 and what’s likely coming in 2026.From the long-awaited Waldorf Astoria New York revival and the acceleration of “ultra-luxury
#238: Inside Hotel Social Media Marketing | with Dino Jevric
What does it really take for a boutique hotel to stand out in the crowded world of social media? In this episode, host David Millili and Steve Carran sit down with Dino Jevric, Social Media Marketing Manager at Arlo Hotels, to explore how hotels can thrive in today’s digital world.From Dino’s early days in social media to running creative campaigns for Arlo Hotels, we dive deep into strat
#237: Marriott Terminates Sonder, Thanksgiving Travel, Future of Hotel Data Report | with Luis Segredo
In this episode of The Modern Hotelier, Steve Carran and David Millili is joined by Luis Segredo, CEO of Hapi, to discuss the biggest hospitality news and trends from November. They dive into the recent dissolution of the Marriott–Sonder partnership, exploring why integrations and siloed technology can make or break hotel collaborations.Steve and Luis also examine the rise of direct booki
#236: Meet the Chief Development Officer of a Hospitality Management Company | with Brittney Jones
Join Steve Carran and David Millili on The Modern Hotelier as they sit down with Brittney Jones, Chief Development Officer at Brittain Resorts & Hotels, to explore her inspiring journey from working on-property at a hotel to becoming a C-level executive.In this episode, Brittney shares insights on:The career lessons that shaped her path in hospitalityHow curiosity, humility, and adapt
#235: Elevating Your Hotel’s Digital Presence with Video & Influencers | with Eileen Santiago
How can video content and influencer partnerships actually drive bookings and engagement? In this episode, hosts David Millili and Steve Carran sit down with Eileen Santiago, social media strategist at The Modern Hotelier, to explore how hotels can elevate their digital presence, drive engagement, and boost bookings through social media.Topics Covered:Why video content is king for showcas
#234: How BrandClave Is Disrupting Hotel Branding in Real Time | with Sarah Jarnicki
In this episode, David and Steve sit down with Sarah Jarnicki, the Creator of BrandClave, the AI-powered platform redefining how hotel brands are created, validated, and brought to life.Sarah shares her inspiring journey from growing up in Cincinnati to working in global commodities, traveling the world, and ultimately building a revolutionary system that predicts traveler desires before
#233: Improving the Front Desk Experience for Guests & Staff at Noble House | with Steven Marais
Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco. In this episode, we cover:The front desk challenges at luxury resorts, including high phone call volume and gu
#232: One System to Capitalize on Data & Provide Better Guest Experiences | with Tim Hansen
Join us on this episode of The Modern Hotelier as we go live from the Hospitality Show in Denver, Colorado! We sit down with Tim Hansen, VP of Sales for hotels, resorts, and cruise ships at Agilysys, to explore how modern technology is transforming the hospitality industry.Tim shares his journey from a California upbringing and college basketball dreams to leading a sales team that’s revo
#231: Streamlining Hotel Security & Operations with Smart Access Control | with Gabriella Forss
In this episode, we’re live from the trade show floor at The Hospitality Show in Denver, Colorado! Steve and David are joined by Gabriella Forss, Hospitality Engagement Leader of North America for SALTO Systems — one of the leading providers of electronic access control in hotels around the world.Gabriella shares her journey from Cornell’s Hotel School to over eight years with SALTO, and
#230: How You Can Create More Magic for Guests By Taking Care of Yourself | with Randy Haveson
In this episode, David Millili and Steve Carran sit down with Randy Haveson, Founder & President of Worth@Work, to explore how personal empowerment and team culture can transform the hospitality industry.Randy shares his journey from psychology and counseling to speaking, coaching, and consulting in hospitality. Discover how his unique approach—focusing on staff energy, self-esteem, a
#229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert
In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began a
#228: Leading the Way in Hotel Laundry Appliances | with Zach Yaeger
How do you keep hotel laundry running when every minute counts? In today’s episode, Steve Carran sits down on the trade show floor with Zach Yaeger, Business Development Manager at LaundryLux — a company making major waves in the hotel laundry and commercial laundry space.Zach shares how he went from college intern to spending 12+ years growing with LaundryLux, why their European-engineer
#227: Making Great Guest-Facing Technology Seamless | with WorldVue
In this episode, we’re coming to you live from the bustling show floor of The Hospitality Show in Denver, Colorado, inside the WorldVue booth. Steve Carran sits down with four of WorldVue’s top leaders to uncover how the company has evolved into one of the most trusted hotel technology partners in the world — and where guest experience technology is headed next. Tune in for real talk on g
#226: Navigating Trust, Innovation, & Partnerships in Hotel Tech | with Wendy Zapach
In this episode, we’re live on the trade show floor at The Hospitality Show in Denver, Colorado, sitting down with Wendy Zapach, Chief Revenue Officer at Optii. We dive into the major shifts happening in hotel technology, why mergers and acquisitions are shaking up the industry, and what hoteliers should be demanding from their tech partners moving forward.Key Topics Discussed:Why consoli
#225: Hotel Membership vs. Franchise Models | with Fredrick Schoener
What happens when a lifelong hotelier challenges the traditional franchise model — and discovers a better way to grow brands, revenue, and guest loyalty? In today's episode, David and Steve sit down with Fredrick Schoener, Brand Director at Silverstone Inns and a lifetime hotelier known for his innovative approach to the hotel business, franchise models, and revenue growth.Fredrick shares
#224: Deep Dive on Hotel Investment & Growth Strategy | with Tiffany Donato
In this episode, Steve and David sit down with Tiffany Donato, Chief Investment Officer at Marcus Hotels & Resorts, for a candid deep dive into hotel investments, portfolio strategy, and the art of turning underused spaces into revenue and memorable experiences.Tiffany shares lessons from Hyatt and beyond, why Marcus pairs long-term thinking with entrepreneurial experiments (think igl
#223: Traditional SEO is OUT: How Hotels Can Get AI-Ready | Fredrik Sjoberg
In today's episode, hosts Steve Carran and David Millili sit down with Fredrik Sjoberg, the visionary CEO and founder of Maison — an AI-driven platform revolutionizing how hotels interact with guests and manage their digital presence. Fredrik's story is extraordinary — from acting on national TV and earning a Ph.D. at Harvard to leading hotel chains and founding two hotel tech companies.
#222: How Coffee Can Increase Revenue & Guest Experience | with Gage Johnston
Ever wondered how a world-class coffee program can transform a boutique hotel’s guest experience and boost revenue? In this episode, hosts David M. and Steve Carran sit down with Gage Johnston, Marketing Manager at Dalla Corte, to explore the art and science of coffee in hospitality. Gage shares his incredible journey in the coffee industry—from barista roles in California to launching hi
#221: Smart Hospitality Integrations that Improve the Guest Experience | with Will Gilbert
On today's episode, hosts Steve Carran and David Millili sit down with Will Gilbert, Co-Founder of Bodhi, at the company’s Training and Testing Center in Fort Lauderdale, Florida. Bodhi is transforming hospitality technology with a manufacturer-agnostic platform that unifies every system in a hotel—from door locks and lighting to PMS, POS, and housekeeping—into one seamless interface.Will
#220: Leading Red Roof: Insights from the Best Budget Hotel Brand | with Zack Gharib
In this episode, hosts David Millili and Steve Carran sit down with Zack Gharib, the President of Red Roof, to explore leadership, innovation, and the future of hospitality.Zack shares his incredible journey — from growing up in Lebanon and discovering his passion for hotels, to leading one of America’s most recognized hospitality brands. Learn how Red Roof is embracing AI-driven technolo
#219: US Government Shutdown, Holiday Travel, Visa Law and more | with Anthony Melchiorri
In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by the legendary Anthony Melchiorri to break down what’s been happening in the hospitality world throughout September.From ongoing labor shortages and AI’s role in hotel operations, to the impact of the government shutdown on travel, visa challenges for international tourism, and skyrocketing holida
#218: Getting Guest-Facing Technology Right in Hotels | with Robert Grosz
In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.We dive into:Why “culture eats strategy for breakfast” and
#217: How Hotels Can Win with Creators, Podcasts, and Emerging Platforms | Independent Hotel Show Panel
How can independent hotels win in today’s digital landscape with creators, podcasts, and emerging platforms?In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Indepen
#216: Providing a Better Parking Experience for Hotels | with Munir Maluf
We’re live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.Munir shares his insights on: Why the valet experience is the first impression of a hotel How MP Parking bridges the gap between hotel
#215: How Digital Guides Can Provide a Better Guest Experience & Reduce Waste | with Jaimey Bembry
In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.Discover how Bhlen helps hotels and hospitality brands: Eliminate paper lists with eco-friendly digital solutions Deliver personalized, hyper-local experiences for guests Boost revenu
#214: Helping Hoteliers Elevate Their Coffee Programs | with Gage Johnston
In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff
#213: An All-In-One PMS that Enhances the Guest Experience | with Venkatesh Sakamuri & Krishna Talasila
In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they’re transforming hospitality technology. Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big bran
#212: The Independent Hotel Advantage | Scott Eddy at the Independent Hotel Show Miami
In this episode, David and Steve sit down in person with global traveler and hospitality expert Scott Eddy at the Independent Hotel Show in Miami.Scott shares why he believes independent hotels have a major edge over big brands, the growing importance of wellness and quiet luxury, and why storytelling and showcasing the destination and people are key to standing out. From behind-the-scene
#211: How Hotels Can Be an Authentic Part of Local Communities | Trent Freeman of Valencia Hotel Group
In this episode, hosts David Millili and Steve Carran sit down with Trent Freeman, Vice President of Operations at Valencia Hotel Group. With over 25 years of experience in hospitality and leadership roles at Four Seasons, Omni, and Peabody Hotels & Resorts, Trent brings a wealth of knowledge and passion for creating authentic guest experiences.He shares how his career journey—from st
#210: A Deep Dive into Meetings & Events | with Steven Kinsley
In this episode, hosts David Millili and Steve Carran, sit down for a fast-paced and insightful conversation with Steven Kinsley, President of Kinsley Meetings. From his beginnings as a Ski Bum in Vail to leading a nationally recognized meetings and events company, Steve shares stories, lessons, and perspectives shaped by decades in hospitality and association event planning.What You’ll H
#209: Leading the Food & Beverage at Hotel Polaris | with Chef Ken Butler
In this episode, we sit down with Chef Ken Butler, Executive Chef at Hotel Polaris, to explore the art of hospitality, the evolution of food and beverage trends, and the behind-the-scenes dedication that makes guest experiences unforgettable. From rooftop sushi to locally sourced Colorado flavors, Chef Ken shares his insights on how culinary innovation and health-conscious choices are sha
#208: How Hotel Polaris Creates a Great Guest Experience | with Nick Nations
In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.Whether you’re i
#207: How Hotel Polaris Creates a Perfect "Bleisure" Experience | with Kevin Barosso
In this episode, we sit down with Kevin Barosso, Director of Sales and Marketing at Hotel Polaris, to explore how the property is redefining the balance between business and leisure travel in Colorado Springs. From versatile dining and meeting spaces to unique leisure amenities, Kevin shares how the hotel is creating experiences that attract both professionals and families. He also dives
#206: Behind Hotel Polaris at the United States Air Force Academy | with GM Curtis Bova
In this episode, we sit down with Curtis Bova, General Manager of Hotel Polaris in Colorado Springs, located right outside the U.S. Air Force Academy. Curtis shares the inspiring journey behind the hotel’s creation, its deep-rooted connection to the Academy, and how it has become a true neighbor within the local community.From its mid-century modern design inspired by the Academy to the s
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