Leadership & culture in healthcare
This podcast explores the impact of leadership and culture on the delivery of great healthcare. It discusses how effective leadership and a positive organizational culture can improve patient outcomes and staff satisfaction. The show features insights from healthcare leaders and experts.
Episodes
They saw the disability before the person
Paula McGowan is the mother of Oliver and the founder of the Oliver McGowan Mandatory Training on Learning Disability and Autism, now statutory across NHS England and social care. This episode is about her son Oliver, the clinical failures that led to his death in 2016, and how she turned grief into one of the most consequential patient safety campaigns in NHS history.
Oliver: Who he was
Oliver w
Two Experts in the Room: How Jess’s Rule is Saving Lives
Jess's Rule
Leadership and Culture in Healthcare | Series 8
Guest: Andrea Brady, mother of Jessica Brady and founder of the Jessica Brady Cedar Trust
Jessica's Story
Jess was 26 years old when she first became unwell, in the middle of the pandemic. Initial symptoms began with stomach problems, diagnosed remotely as a UTI without testing, her first course of antibiotics followed. Over the followi
He went in smiling: From tragedy to a national movement
In this episode, Matthew Winn speaks with Julia Jones, co-founder of John’s Campaign, a movement born from personal tragedy and grown into a powerful national force for the rights of family carers in healthcare settings. Julia shares the story that started it all the experience of her co-founder Nicci Gerrard’s father, Dr. John Gerrard, a man living well with Alzheimer’s who was admitted to hospit
“The Best Apology Is Changed Behaviour” – Melissa Mead on Sepsis, Loss and Leading Change
Episode two - series 8: Melissa Mead
In this deeply moving episode of Leadership and Culture in Healthcare, Matthew Winn is joined by Melissa Mead — parent, patient safety campaigner, and one of the most compelling voices for change in the NHS today.
Melissa’s story begins with her son William, a healthy, happy child who developed a cough shortly after starting nursery. Over six to seven weeks, th
Hello my name is … Chris Pointon
Leadership & Culture in Healthcare – Series 8
Episode Summary: Chris Pointon and the Hello, My Name Is Campaign
In this episode, Matthew Winn sits down face to face with Chris Pointon — partnership manager by profession, and co-founder of the landmark “Hello, My Name Is” campaign alongside his late wife, Dr Kate Granger. With 2026 marking ten years since Kate’s death, Chris reflects on how a singl
Rethinking Care for Older Adults With Jugdeep Dhesi
In this episode of series 7 of Leadership and Culture in Healthcare, Matthew Winn is joined by Professor Jugdeep Dhesi, Consultant Geriatrician at Guy’s and St Thomas’ NHS Foundation Trust, Professor of Geriatric Medicine at King’s College London, and President of the British Geriatrics Society (BGS). The conversation explores clinical leadership through the lens of geriatric medicine, examining h
From A&E to Westminster: Inside National Clinical Leadership with Adrian Boyle
In this episode of Leadership and Culture in Healthcare, host Matthew Winn is joined by Professor Adrian Boyle, Consultant in Emergency Medicine at Cambridge University Hospitals and immediate past President of the Royal College of Emergency Medicine (2022–2025). The conversation explores clinical leadership at its most exposed: leading a national professional body in a politically charged environ
Hospital at Home: Why Frail Patients Do Better Outside Hospital with Shelagh O’Riordan
In this episode of series 7 of Leadership and Culture in Healthcare, host Matthew Winn speaks with Dr Shelagh O’Riordan, consultant community geriatrician, national clinical leader, and President-elect of the UK Hospital at Home Society. The conversation explores the evolution of hospital at home and virtual wards, the realities of clinical leadership, and how care for frail older people can be fu
Guides, Not Gatekeepers: Leadership Under Pressure in Healthcare with Partha Kar
Key Lessons from Partha KarContextIn this episode of Leadership and Culture in Healthcare, Matthew Winn speaks with Partha Kar, a senior clinician who combines frontline practice with national leadership roles. Partha reflects on leadership developed through clinical credibility, long-term system experience, and a strong commitment to accountability, team culture, and patient voice.⸻Core Leadersh
The Power of Clinical Influence, with Karen Poole
Podcast SummaryIn this episode of Leadership and Culture in Healthcare host Matthew Winn interviews Karen Poole, CSP “Influencer of the Year” and Allied Health Professions (AHP) Rehabilitation Consultant.Karen explains her dual role: clinically as a consultant physiotherapist, and strategically as an AHP rehabilitation consultant influencing service design, patient pathways, and system change. Her
Board clinical leadership with Andrew Hodge
“Leadership and Culture in Healthcare – Clinical Leadership with Andrew HodgeHost Matthew Winn interviews Andrew Hodge, Director of Paramedicine at a UK ambulance service, about clinical leadership, professional identity, and system-wide working in the NHS.⸻Executive SummaryAndrew Hodge describes the emergence of clinical leadership within paramedicine as a turning point for the profession. He exp
Fist bump moments with Steve Turner
Podcast Summary – Leadership and Culture in Healthcare with Dr Steve TurnerHost Matthew Winn speaks with Dr Steve Turner, consultant paediatrician and President of the Royal College of Paediatrics and Child Health (RCPCH), about leadership, responsibility, and building a culture that supports children, clinicians, and the wider health system.⸻Who is Dr Steve Turner? • Consultant paediatricia
Innovation, hope and leadership with Tony Young
Matthew Winn in conversation with Tony YoungMatthew Winn interviews Tony Young, a clinician and national leader in healthcare innovation, about his career, leadership mindset, and how he manages multiple senior roles across healthcare, academia, and business.Tony explains that he is a consultant urological surgeon at Southend Hospital, Associate Medical Director for Innovation and Transformation,
Insights of aspiring CEOs - part two
Sarah Brampton has been on the CEO development programme for the past year and shares her motivations; insights and hopes for leadership and tackles the question - what kind of CEO do you want to be. Spoiler alert - it’s about leadership! Matthew Winn, podcast host and an experienced leader in healthcare in
the UK.
Insights of aspiring CEOs - part one
The NHS aspiring chief executive programme develops leaders to be ready to take on accountable officer roles, through a structured development programme. Rachel Evans and Sean Fenwick share their insights into their development; motivation and aspirations. A great insight into our developing NHS leaders. Matthew Winn, podcast host and an experienced leader in healthcare in
the UK.
It’s a wrap - on series 5 with Saffron Cordery
The 10 year health plan published by the Government signalled important changes to the NHS provider sector. Safron describes the aspirations as “back to the future” with freedoms and accountability being described together. However the difference is the context with the need for foundation trust model to be fit for a new age. This must allow providers to innovate, but within a modern and update go
Risk, devolution and leadership with James Sumner
University hospitals of Liverpool Group (https://www.uhliverpool.nhs.uk/) is led by James Sumner. The hospitals Group came about from a recognition that despite having many specialist hospitals in the city, residents were not getting help at the right time. 5 different hospitals were undertaking their work separately and there was the need to support General Practitioners to access diagnostics mor
The Barts way with Shane DeGaris
Barts Health is an organisation that delivers care from 5 hospital sites; has 40 operating clinical units; employs around 24 thousand staff and spends around £2.5bn of public money. Each site has its own leadership team, headed up by a site CEO and over all of this is an organisation wide executive team, with shared support services - with Shane as the organisational CEO and accountable officer.Th
Collaborating across boundaries with Angela Hillery
Angela Hillery took on the group CEO role across the two mental health/community NHS Trusts in Leicestershire and Northamptonshire in 2019. The arrangement of joint leadership was initially to provide support to one of the organisations that was experiencing some challenges with leadership and quality. Over time the two Board realised there was benefit for both organisations.The two trusts remain
Two hospitals - one Trust with David Carter
Two hospitals in luton and Bedford came together into one Trust in 2020. There had been over 10 years of discussions and speculation about the Bedford hospital site/Trust, which had the challenges of a small district general hospital and working effectively 7 days a week in all specialisms. The two hospitals had a long history of collaboration and the coming together provided economies of scale an
Hospitals in a group with Maria Kane
The Group covers North Bristol Trust, University of Bristol hospital and Weston Hospital Trust. The Trusts had discussed alignment for some time as they faced fragile service arrangements, competition between the organisation for staff and capital and too much time responding to ill health rather than developing anticipatory models of care.The collaboration started initially with a joint clincial
Mergers and integration with Nick Hulme
Bringing together two hospital Trusts is a tough process - even more when one is under huge regulatory pressure. Nick explain the development of his Trust covering two sizeable hospitals and community heath service integration. Matthew Winn, podcast host and an experienced leader in healthcare in
the UK.
Working as peers in a group with Glen Burley
Encompassing South Warwickshire, Wye Valley, George Elliot and Worcestershire Trusts, the Foundation Group covers three counties and provides acute and community health services.The joint working of the Trusts is voluntary, with Trusts choosing to join the Group and operate in the way that has developed. With Committees in common, joint roles for the CEO and Chair and other executive roles, opport
Local Government oversight with Mark Lloyd
Mark Lloyd was a CEO of two Councils in England and then was the CEO of the national membership organisation, Local Government Association. Macro themes from the episodes and Mark: Where there is political consensus and stability, partnerships appear to be have developed and matured more easilyWith upper tier councils spending 70% of their revenue on adult and children social care - any devolution
Introduction to series 5 - groups and mergers
reference in the podcast to the ‘Dalton report”:https://nhsproviders.org/media/1154/nhs-providers-on-the-day-briefing-dalton-review-5-12-14.pdf
Matthew Winn, podcast host and an experienced leader in healthcare in the UK.
Similarities and differences with Stephen Moir
Stephen is the CEO of Cambridgeshire County Council but is of particular interest to this podcast as he has undertaken senior leadership role in the NHS , local government, police service and nationally in NHS England.Local Government is fundamentally about place, locally led by politicians and people Democratically elected to led with a mandate.The differences between a local authority CEO and NH
Making a difference with Trevor Holden
As a managing director of two district councils in Norfolk, Trevor sees the role of localised delivery to be essential for the health, wellbeing and prosperity of local communities.Leading in the public sector is a privilege, vital and supporting how services are designed and improved it’s important. It is vital to be honest about money, resources and availability of support and wrap help around l
Leadership at place with Alison McKenzie-Folan
Wigan is the 9th largest unitary council in England supporting 345K residents. A politically stable Council, it is part of the combined authority in Manchester, who has an elected mayor.A key challenge for the Council is how to switch resources to provide preventative support. 70% of expenditure is on children and adult social care - the aspiration is ensure that residents can live well, support n
Reform and statutory responsibilities with Rachael Shimmin
Buckinghamshire council is the 5th largest unitary authority in England and led by Rachel as chief executive. With responsibility for 1,300 separate statutory responsibilities Rachel describes the challenges a of meeting demand for statutory functions, balancing the budget and prioritising the legislative mandate of the Members. The authority has seen a rise of 70% in demand for eduction, health c
Local Government and the NHS
Brief introduction to series 4 where we will be discussing leadership and culture with CEOs of local government organisations- county councils; unitary councils; city councils; district councils.
Matthew Winn, podcast host and an experienced leader in healthcare in the UK.
The independent healthcare sector with David Hare
Discussion based on the three episodes in the series with CEOs of independent health care providers.David Hare discussed what the sector does, the similarities in culture with NHS providers, the future developments that are likely to happen and how the sector can work hand in glove with the NHS to deliver local healthcare.
Matthew Winn, podcast host and an experienced leader in healthcare in the U
Delivering solutions for the NHS with Nick Costa
Formed 60 yeasts ago, Ramsay Health care work across many health care sectors and within many continents of the world. In the UK they operate 37 hospital units after entering the UK healthcare market 15 years ago.Nick Costa has worked in healthcare for 17 years and previous had roles in the logistics, retail and manufacturing sectors. His approach and interest is in providing a great customer focu
Keeping healthy with Keith Klintworth
Keith started his career as a Dr working working in primary care, hospitals and anaesthesia for 15 years focusing on cardiac and neuro specialisms followed by stints in the private sector and the World Health Organisation.Intrigued by partnership models in insurance models he worked in roles that were based around behavioural change and rewarding people for making changes in their lifestyles. Prem
Founding a healthcare organisation with Andrew Walton
Founded 35 years ago by a Physio, GP and podiatrist Connect Health has grown and developed considerably over the years. Now solely providing NHS contracted care, the organisation provides MSK care; pain management services, and rheumatology support.After being awarded a NHS contract outside of their “home’ patch in 2010, attracting investment, forming a new Board and leadership team, the form has
What have we learnt in series 2?
The five podcasts in series 2 has given an insight into national leaders and their organisations. The episode is a summary of the themes coming out of these conversations and Matthew’s thoughts on what are the main challenges for national regularly body’s looking forward. Matthew Winn, podcast host and an experienced leader in healthcare in
the UK.
Culture and fear with Jayne Chidgey-Clark
The office of the National Guardian was set up following the recommendation of Robert Francis in his seminal review work. The National Guardian and the office covers England and is hosted within the Care Quality Commission. It has/continues to develop processes and cultural improvement to support people speak up about care and quality in healthcare organisations. There are over 1000 guardians coun
Table tennis and regulation with Charlie Massey
The General Medical Council is an independent regulator, established in Statute. Charlie has been its leader for seven years. It keeps the register of practicing professionals; undertakes fitness practice assessments; sets training and education requirements for medical schools and increasingly supports organisations to proactive support Drs in employment.Data and insight is a key plank of the or
Regulation and standards with Andrea Sutcliffe
Following careers in provider leadership and the Care Quality Commission, Andrea has led the NMC for the past five and half years. As the regulatory body for nurses and midwives, there are 848,000 on the professional register.The NMC protects the public through the standards of registering professional to have a licence to practice; regulates the standards of professional education to terrain our
Regulation and quality with Ian Trenholm
Purpose of the CQC is register health and care providers (50% private and 50% independent providers); provide public assurance through inspection and promote improvements in care. Much of the statutory role is about compliance against the 34 quality statements, but increasingly the CQC are conveners, using their insight and data.The organisation has a wealth of data and developed greater data proc
Patient safety first with Henrietta Hughes
Henrietta discusses how she works across regulatory and accountable organisations to promote patient safety by putting patients first, as well as the importance of listening to patients’ views.During the episode Henrietta discussed people who have inspired her; the roles she has undertaken that have prepared her for this role and the impact she is/will be making in safety of patients. https://www.
Season 2 Introduction
What do the leaders of national organisations do to support great culture and leadership in health care delivery? This series sets out to understand more. Matthew Winn, podcast host and an experienced leader in healthcare in
the UK.
Leaning into leadership with Michael West
Michael West is a Professor of organisational psychology and a senior fellow at the Kings Fund. In the podcast Michael discusses how the NHS staff survey is the longest running staff survey worldwide across all sectors. Designed in 2003, it has 20 years of data and feedback from 600K people per year. The evidence shows the best predictor of NHS organisational performance is staff engagement - spec
“It’s not just a job” with Birju Bartoli
After starting her professional life as a scientist, Birju has spent 21 years at Northumbria FT in various roles and within the last year has been appointed permanent chief executive.The Trust has a long pedigree in leadership development, manager and clinicians working as a single team, values based recruitment, and involving/engaging staff with real time data.Describing her development and suppo
Get the basics right to succeed with Julian Emms
Formed in 2001 in bringing together mental health and physical health services and staff, the Trust has developed and flourished. There has been continuity and stability in leadership meaning that long term planning and purpose is clear within the organisation. Taking over as CEO in 2011, Julian has focused on accountability, building trust and developing/maintaining a healthy work place culture.
Visible leadership with Mairead McCormick
Having spent 34 years in the NHS, starting in nursing role, moving into clinical leadership and then managerial role, Mairead became the chief executive of Kent community trust 18 months ago. Although inheriting a stable and well run organisation, there was still much to do and improve.with a focus on data and staff engagement/involvement, Kent community are making chnages to their culture and th
Curiosity and inquisitiveness with Graham Wareham
Graham has an unusually route to becoming a healthcare CEO - via the retail and charity sectors into the NHS becoming a finance director and support of a great to CEO to mentor and encourage him in his career. Surrey and Borders Partnership NHS Foundation Trust was formed from three mental health organisations - the culture puts kindness, curiosity and inquisitiveness at its core.Balance is always
Creating a great leadership culture with Hal Spencer
The new Chair of the Trust challenged the executive to improve the culture and ways of working that properly engaged staff on the back of a succession of poor staff survey results.The team used the leadership into action methodology; created an internal improvement academy; engaged; listed; acted; be honest when things go wrong and developed a vibrant leadership culture.Poor behaviour was tackled
Highly engaged workforce with Anita Pisani
Pulling from the evidence base and experience of experts, such as Michael West, Anita plots the changes made in Cambridgeshire Community Services NHS Trust. A simple narrative and approach starts with engaging and listening to staff; simplifying how the organisation operates; reducing tiers of management; simply objective setting process and develop a positive and supportive culture.Cambridgeshi
The Solent way with Andrew Strevens
Trust co-produced simple value statements that all could understand and live at work. This approach started with a new leadership team facing huge financial challenges. The Solent approach focused on building leadership capability; quality improvement capacity and knowledge; honest conversations about what was going well/not so well; a visible leadership that celebrated great care with staff.Key
Buki Adeyemo talks culture
The Combined Trust has been the professional home for Buki, over 25 years - as an older age psychiatrist and now chief executive.The leadership team were fed up with standards below what was acceptable and poor staff survey results, Combined started on a ‘listening project’; listened to their people and made changes. This has led to an ongoing engagement culture and approach hard wired with speci
In conversation with Neil Carr
Midlands Partnership University NHS Foundation Trust mission is “Together we are making life better for our communities”. Working across the midlands, it provides physical and mental health services to local communities. The Trust has invested in quality improvement methodologies and competence focusing in small changes - learnt from the Virginia Mason model. Neil has invested much of his time dev
Tracy Allen on organisational culture
The podcast explores the “DCHS” way and how that has set a simple but effective framework for the values, expectations and behaviour within the organisation.Tracy describes how to create psychological safe teams, but teams that challenge themselves, especially with service user and patient views on hope well they are doing.The podcast hears from Tracy’s leadership style and personal impact and adv
Leadership & culture in healthcare with Jane Tomkinson OBE
Jane Tomkinson details the cohesive team that has been built of many years in Liverpool. This is built on:building relationshipsknowing the Trust inside outsingle purposecivilitySome key elements the team has learnt:develop values with staff communicate, communicate, communicateensure the values are visibly present and relevantfocus on the importance of appraisalsno one is more important than anyo
Introduction to the leadership & culture in healthcare podcast
Background on the NHS staff survey:The NHS staff survey has operated since 2003 and provides a rich source of comparative data and is recognised as one of the largest workforce surveys in the world. Last year over 630,000 colleagues took time to complete, fulfilling an aspiration of the survey that “we each have a voice that counts”. The survey is abased around 111 questions, aggregating into 21
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