Fixable
Fixable is a podcast where Harvard Business professor Frances Frei and CEO and best-selling author Anne Morriss, who are also married, act as leadership coaches. They take calls from listeners about workplace issues and provide actionable solutions in under 30 minutes. The show covers a range of industries and aims to help both guests and audience create meaningful change at work.
Episodes
Finding Purpose: Why purpose is the answer to uncertainty and anxiety (w/ Arun Gupta)
Work today is a lot less stable than it used to be. Career paths that once seemed predictable are constantly being disrupted and reshaped, leaving many of us feeling unsteady. In this final episode of the Finding Purpose series, Anne and Frances are joined by Arun Gupta, CEO of the NobleReach Foundation, who has spent his career helping people find ways to serve causes bigger than themselves. Arun
Finding Purpose: How to defend your values (w/ Yara Shahidi & Keri Salter)
In a world that won’t stop changing, knowing what matters most can make all the difference. Yara Shahidi and Keri Salter are a mother-daughter duo building a more inclusive and imaginative Hollywood through their production company, 7th Sun Productions. In this episode, Anne sits down with Yara and Keri at the TED Conference in Vancouver to dig into their “highest order” framework for aligning pur
Finding Purpose: How to give your work meaning (w/ the New York Times Jodi Kantor)
In uncertain times, purposeful work can feel impractical and out of reach. But award-winning investigative reporter Jodi Kantor argues that meaning is both essential and available to all of us. Anne and Frances dive into the lessons from Jodi’s latest book, “How to Start: Discovering Your Life's Work,” and explore practical strategies for anyone looking to chart a more purposeful career. The three
Finding Purpose: Why you should stop chasing your “dream job” (w/ Emily the Recruiter)
Does your “dream job” really exist? You may know Emily Durham as Emily the Recruiter on social media, where she shares practical, refreshingly honest career advice and coaches people through the biggest professional decisions of their lives. Emily doesn’t believe in the idea of a dream job. In this episode, she joins Anne to make the case for the “awake job” that actively fits into your purpose, l
Finding Purpose: How to find your purpose (w/ Master Fixer Molly Graham)
What is your true purpose—and how do you find it? This month, Anne and Frances are tackling one of life’s biggest questions in search of answers for Fixers of all ages, from fresh graduates charting their first career moves to seasoned executives craving something more. In this episode, Anne sits down with Molly Graham, a former executive at Facebook and the new host of TED’s WorkLife podcast, to
The secret to making the right career decisions with Patty Stonesifer | from WorkLife with Molly Graham
You might think the biggest, most prestigious job is always the right career move. Patty Stonesifer — founding CEO of the Bill & Melinda Gates Foundation and an early Amazon board member — says that’s exactly the wrong way to decide what to do next. So what should guide your career? In this special episode from WorkLife with Molly Graham, Patty shares the nine-word personal mission statement s
Unsolicited Advice: How Alex Cooper and other creators can build a psychologically safe workplace
When people don’t feel safe speaking up at work, fear spreads, trust falls apart, and good people head for the exits. That’s the story emerging from Unwell Networks, the media company led by Call Her Daddy host Alex Cooper and her husband, Matt Kaplan, where reports describe an alleged pattern of intimidation and retaliation inside the company. In this Unsolicited Advice segment, Anne and Frances
How to stop checking your email, avoid burnout, and build better stress habits (w/ Master Fixer Kelly McGonigal)
You can’t avoid stress altogether, but you can choose the kind that helps instead of harms. In this Quick Fixes episode, Anne and Frances are joined once more by Master Fixer Kelly McGonigal to tackle three listener questions in under 30 minutes. One listener asks how to spot the early signs of burnout, another worries about adding the stress of a new job to their already stressful home life, and
How to strengthen your stress response (w/ Master Fixer Kelly McGonigal)
We all deal with stress in our lives, and it’s tempting to try to avoid it altogether. But the people who face stress head-on often handle it most skillfully. In this episode, Anne and Frances are joined by Kelly McGonigal, a health psychologist and lecturer at Stanford University who studies different ways people respond to stress. Together, they unpack practical strategies to strengthen your str
How to prevent burnout (w/ Master Fixer Guy Winch)
Do you feel like work is taking over your life? Guy Winch is a psychologist and author of the book Mind Over Grind: How to Break Free When Work Hijacks Your Life. In this episode, Anne sits down with Guy at the annual TED conference in Vancouver to discuss the insidious ways work can follow you home and how to set boundaries to avoid burnout. They dig into the harmful effects of after-hours rumina
Unsolicited Advice: How Southwest Airlines lost its way
Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and fair. But recent reversals of those policies, in favor of the bottom line, have left both customers and employees feeling betrayed. In this Unsolicited Advice segment, Anne and Frances take a closer look at what Southwest got so right in the beginning,
4 steps you can do to build a better job (w/ Zeynep Ton)
When it comes to many jobs—think food service and frontline retail—conditions can be miserable and demoralizing. But it doesn’t have to be that way. In this episode, Anne and Frances call in MIT professor Zeynep Ton, author of The Good Job Strategy and founder of The Good Jobs Institute, to investigate the systems that make jobs bad and reveal what it takes to make them better for everyone. Zeynep
How to communicate with confidence, manage your nervous system, and speak the language of executives (w/ Matt Abrahams)
What gets in the way of good communication? In this special Quick Fixes episode, Anne and Frances are joined by Matt Abrahams, Stanford lecturer and bestselling author of Think Faster, Talk Smarter, to answer questions from listeners about how to communicate effectively. One listener struggles giving feedback to their elders, and another has a hard time speaking from the heart. A third listener fi
The secrets of a great apology | from WorkLife with Adam Grant
When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam takes us from the pre-kindergarten classroom to Formula One’s race track to investigate what it takes to make amends, right wrongs, and repair relationships. Guests: pre-K teacher Kath Konecky; management professor Beth Polin; Formula One executi
Toolkit: Talk Like a Leader (Part 2)
Communication is a performance, and if you want to land it, you need to approach it like a performer. In the second part of this essential Toolkit segment, Anne and Frances break down their “deeply/simply” communication framework, share practical advice on how to take control of your presence as a speaker, and make a persuasive case for practicing in low-stakes environments. Frances also shares a
Toolkit: Talk Like a Leader (Part 1)
We’ve all heard that actions speak louder than words—but the words you choose can have a profound impact on the actions of the people around you. In the first part of this essential Toolkit segment, Anne and Frances break down the learnable skills that everyone can use to communicate more confidently and effectively. They share practical ways to help others avoid embarrassment, get on the same “fr
Toolkit: Give Better Feedback
Giving and receiving feedback is an important part of any job or relationship—but it can be tricky to get it right. This season, Anne and Frances are introducing a new segment called Toolkit: a practical guide to ideas, tools, and frameworks that can help you reach your goals at work and beyond. In this episode, they break down the different kinds of workplace feedback and share common pitfalls th
Unsolicited Advice: Why Jeff Bezos should sell the Washington Post
The Washington Post, owned by Jeff Bezos, recently carried out a massive layoff that eliminated more than a third of its staff. In this episode of Unsolicited Advice, Anne and Frances dive deeper into the underlying issues affecting the paper and the journalism industry at large, arguing that Bezos should sell the company to a team of can-do entrepreneurs who are willing to truly listen to the dat
How to challenge negative self-beliefs (w/ Master Fixer Muriel Wilkins)
We all carry insecurities and negative beliefs that can quietly hold us back—but rewriting that narrative is up to us. In this episode, Anne and Frances call on leadership expert and executive coach Muriel Wilkins, author of the new book Leadership Unblocked, to unpack the self-doubt that often stands in our way. Together, they break down Muriel’s seven most common leadership blockers, examine whe
(Re-release) Unsolicited Advice: How to handle layoffs with care
When an organization lays people off, those who remain are often left scrambling to find their footing – and hold other people up – in an environment that no longer feels stable. In the wake of ongoing tech layoffs and the Trump administration’s efforts to reshape the public sector, Anne and Frances are back with a new Unsolicited Advice segment to set the record straight about what layoffs mean f
How Zappos outperformed Amazon
What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to employees to suppliers. They discuss how the company bet on exceptional service rather than traditional marketing, built a deliberately distinctive workplace cult
Quick Fixes: How to stop judging your colleagues, pick your battles, and delegate responsibly
In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to collaborate with a difficult colleague, the next asks a follow-up question about a previous episode “How to get good at being bad,” and a final caller wants to empower her team while keeping important issues and decisions on track. Connect with the tea
Toolkit: Set Better Goals (like Shohei Ohtani)
With a new year comes new goals and new hopes and dreams. This season, Anne and Frances are introducing a new segment called Toolkit: a practical guide to ideas, tools, and frameworks that can help you reach your goals at work and beyond. In this episode, they tackle the important first step of setting those (ambitious) goals, and break down the tried-and-true Harada Method into a few easy steps.
(Re-release) Unsolicited Advice: How to get your mojo back at work
Next week we're launching a new season of Fixable, so today we're sharing an episode from the archive. Are you feeling overwhelmed, uninspired, or burned out at work? In this special Unsolicited Advice episode, Anne and Frances are getting ready for summer by tackling the importance of rest and the power of intention. They offer unexpected tips and tricks for recovering from constant stress, ownin
How to break bad habits (w/ Edith Zimmerman) | from How to Be a Better Human
Edith Zimmerman is a sketchbook cartoonist and writer of the Substack newsletter, Drawing Links. In this episode, she joins Chris to talk about honesty and self-discovery. From sharing her artwork to discussing her sobriety journey to falling in love with running, Edith and Chris explore how creativity and pursuing new activities can help you overcome personal challenges.This episode is part of th
The daily practice that could rewire your brain | from TED Talks Daily
Timm Chiusano was having one of the worst days of his career when he found himself inexplicably fascinated by a mundane part of the world on his walk home. That moment sparked a life-changing realization: he was addicted to appreciation, and it was actually his superpower. He shares a disarmingly simple practice that will make you happier, more present and better equipped to navigate your most cha
How to stop devoting yourself to your job w/ Sarah Jaffe | from How to Be a Better Human
Sarah Jaffe is the author of Work Won’t Love You Back: How Devotion to Our Jobs Keep Us Exploited, Exhausted, and Alone. She and Chris discuss the emotional toll of modern work culture and the importance of community. They also dive into Sarah’s newest book, From the Ashes: Grief and Revolution in a World on Fire, and explore the idea that between pandemics, climate change, and economic inequality
The art of the interview with Andrew Ross Sorkin | from ReThinking with Adam Grant
As a business journalist, Andrew Ross Sorkin writes for the New York Times DealBook, which he founded, and co-anchors Squawk Box on CNBC. In this episode, Adam and Andrew riff on what makes a great conversation and compare notes on their best and worst interviews—including when Elon Musk told Bob Iger to f*** off. They also investigate what Andrew has learned about the psychology of powerful peopl
3 simple ways to build stronger relationships at work | from TED Talks Daily
Doing the best at your job isn't just about working harder — it’s also about connecting better, says psychologist Alyssa Birnbaum. She shares practical, research-backed tips for strengthening relationships with your coworkers (whether you’re together in person or working remotely) in order to boost engagement, fight burnout and make work better for everyone.For the full text transcript, visit ted.
Stephen J. Dubner | from Design Matters
Stephen J. Dubner is an award-winning journalist, bestselling author, and co-creator of Freakonomics—the cultural phenomenon that, over the past 20 years, has grown into a global franchise, changing how millions think, revealing the hidden side of everything, and challenging us to question what we know.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See ac
How to repair any relationship (w/ Master Fixer Dr. Becky) (re-release)
Parenthood and leadership have a shared mission to set other people up for success. Renowned “parenting whisperer” Dr. Becky Kennedy (@drbeckyatgoodinside) joins Anne and Frances to discuss the lessons that parenthood and leadership have to offer each other, from how to repair damaged relationships to the importance of embodying your authority and leading with sturdiness. They also dig into some
Work advice from the world’s favorite couples therapist w/ Master Fixer Dr. Orna Guralnik
Relationships of any kind can be tricky—but therapists are here to help. In this special episode, Anne and Frances talk to clinical psychologist Dr. Orna Guralnik, star of the hit show Couples Therapy, to translate her advice for romantic relationships to the professional world. Together, they discuss the art of deep listening, underline the importance of patience and working through differences,
Fixations: Farmer’s Dog, Waymo, switchers, and manila folders
In this brand-new Fixations segment, Anne and Frances reveal the companies and tools they’ve been fixated on recently—and the lessons we can learn from what they’re getting right. Frances tells the story of how The Farmer’s Dog saved dinnertime for her pets and champions Blackmagic Design’s switcher device as a game-changer for remote presentations. Anne recounts her 5-star experience with Waymo’s
Why AI is our ultimate test and greatest invitation | from TED Tech
Technologist Tristan Harris has an urgent question: What if the way we’re deploying the world’s most powerful technology — artificial intelligence — isn’t inevitable, but a choice? In this eye-opening talk, he calls on us to learn from the mistakes of social media’s catastrophic rollout and confront the predictable dangers of reckless AI development, offering a “narrow path” where power is matched
Quick Fixes: How to step into leadership, improve your organization, and regain lost support
In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener seeks advice on stepping into a leadership role for the first time, the next struggles with feeling powerless in a middle management position, and a final caller tries to regain the support of her team after receiving some difficult feedback. For the full text transcrip
How to negotiate with confidence (w/ Master Fixer Deepak Malhotra)
We’re constantly negotiating in our everyday lives—deciding where to go to dinner, haggling with sellers on Facebook Marketplace—but when it comes to higher-stakes conversations, clinching the deal can be daunting. In today’s episode, Frances calls on her colleague Deepak Malhotra for his expert advice at the negotiating table. They discuss how to balance flexibility and assertiveness, the pivotal
Unsolicited Advice: The WNBA has a leadership problem
After the Minnesota Lynx were knocked out of the WNBA playoffs, star player Napheesa Collier used her exit interview to issue a scathing critique of the league’s leadership. In this installment of Unsolicited Advice, Anne and Frances coach the WNBA’s commissioner, Cathy Engelbert, on how to rebuild player trust, take full accountability for the league’s problems, and deliver an effective apology.
How employers in Washington State solved a transportation crisis (from Speed & Scale)
How much time do you spend commuting to and from work in your car? And do you drive alone? In the US, the transportation sector emits more carbon pollution than any other sector—but in 1991, Washington State decided to take matters into their own hands. In this episode, Ryan and Anjali talk to Brian Lagerberg, who worked on the state’s commuter trip reduction plan: a policy that required employers
How to communicate with your colleagues
Do you find yourself overwhelmed by too many Slack messages? Or unsure how to talk so that people will listen? In this episode, Anne and Frances help a caller who finds herself in the middle of a communication breakdown between her and her colleagues. Together, they explore the power of understanding your message deeply and communicating it simply. They also discuss the benefits of frequent, inten
Quick Fixes on Confidence: How to feel less awkward at the office, stay strong during a job search, and build up your team (w/ Morra Aarons-Mele)
In this special Quick Fixes episode, Anne and Frances are joined by Morra Aarons-Mele, workplace mental health expert and author of The Anxious Achiever, to help three different callers with their confidence conundrums. One listener feels awkward in-person after years of remote work, the next wants to prepare his team for his exit from the company, and a final caller struggles to keep her spirits
(Re-release) How to get your confidence back
When negative feedback shakes your confidence, it can be difficult to get back to feeling like yourself at work. In this episode, Anne and Frances help a struggling listener who has spent years toning herself down in the workplace after being told that she was too assertive — now, she feels that her modest approach is holding her back. Together, they use Anne and Frances’s “trust triangle” framewo
How to beat impostor syndrome
Up to 80% of people experience impostor syndrome at some point in their lives—a feeling of inadequacy and anxiety about perceived flaws. In this episode, Anne and Frances break down exactly what impostor syndrome is, why we tell ourselves stories that distort reality, and how to break free from these harmful thought patterns. They also introduce some close relatives of impostor syndrome and discus
Boost your confidence (w/ Master Fixer Ian Robertson)
Anne and Frances are back with a new season of Fixable to tackle a subject that impacts everyone’s experience of work: confidence. In this episode, the pair sit down with Master Fixer Ian Robertson, a professor of psychology at Trinity College Dublin and author of the new book How Confidence Works: The New Science of Self-Belief, to discuss where confidence comes from, how to inspire confidence in
(Re-release) The return-to-work toolbox
What’s the best way to transition back to work after going on leave? Wren is a newly minted director at a fintech company who got promoted into the role just a few months before going on maternity leave–and now she’s returning as the mom of a child with health challenges. However, her job and team have changed dramatically in her absence, and Wren doesn’t feel like the same person she was before h
Everything Can't Be Priority One | from At Work with The Ready
We talk a lot about doing less to get more—but in practice, most organizations end up doing the opposite. When priorities pile up, and nothing gets removed or finished, the result is a familiar kind of chaos: too many projects, too little focus, and an endless loop of adding more in hopes of getting unstuck.This week, Rodney Evans and Sam Spurlin unpack one of the most common organizational dynami
Mellody Hobson on taking tough feedback | from ReThinking with Adam Grant
Criticism rarely comes wrapped in a shiny gift box, tied with a bow. As a trailblazing leader, one of Mellody Hobson’s gifts is finding the diamond in the rough. She and Adam unpack how to look for the grain of truth in any critique, when to discount feedback, and what it takes to be honest without being brutal. This episode originally aired on June 15, 2021.For the full text transcript, visit ted
Best of Design Matters: Gloria Steinem | from Design Matters
For over sixty years, Gloria Steinem has been at the center of American culture and political life, where she has been instrumental in shaping our ideas about feminism, humanity, and equal rights for all people. She joins to talk about her legendary career as an award-winning journalist, New York Times best-selling author, co-founder of one of the most significant magazines of the 21st century, an
How to calm your anxiety, from a neuroscientist | from TED Health
What if you could transform your anxiety into something you can actually use during your work day? This week, we're revisiting a talk by neuroscientist Wendy Suzuki, who shares two evidence-based activities — breathing and movement — that can soothe your nervous system and fuel creativity and connection.This episode originally aired on TED Health on July 9, 2024.For the full text transcript, visit
Intelligent failure with Amy Edmondson | from Behind the Money
This week, we’re bringing you an episode from the FT’s Behind the Money podcast: Every year, the Financial Times selects the most outstanding business book of the year. For 2023, the top pick is a book about failure. The FT’s senior business writer Andrew Hill sits down with the winner, Amy Edmondson, the author of Right Kind of Wrong and “the world’s most influential organisational psychologist”.
Generational differences are vastly exaggerated | from WorkLife with Adam Grant
There are 5 different generations in the workplace today, and strong views can lead to conflict between age groups. But are generational differences really the problem? In this episode, Adam investigates the root causes of age stereotypes, why they hold us all back, and how to overcome generational divides at work. Guests: journalist Nicole Smith and research scientist Jennifer Deal.For the full t
The trick to powerful public speaking | from TED Business
Why do so many of us get nervous when public speaking? Communication expert Lawrence Bernstein says the key to dealing with the pressure is as simple as having a casual chat. He introduces the "coffee shop test" as a way to help you overcome nerves, connect with your audience and deliver a message that truly resonates. After the talk, Modupe explains a similar approach in academia called the "Gran
The AI revolution is underhyped | from TED Talks Daily
The arrival of non-human intelligence is a very big deal, says former Google CEO and chairman Eric Schmidt. In a wide-ranging interview with technologist Bilawal Sidhu, Schmidt makes the case that AI is wildly underhyped, as near-constant breakthroughs give rise to systems capable of doing even the most complex tasks on their own. He explores the staggering opportunities, sobering challenges and u
How to change careers and reinvent yourself (w/ Dawn Burrell) | from How to Be a Better Human
Dawn Burrell is a celebrated long jumper, an Olympic athlete, and a chef’s whose cooking made her a semifinalist for a James Beard Award — and these are just a sampling of her many accolades. In this episode, Dawn talks about how she navigated the career shift from athlete to chef, redefining success for herself, and finding joy and fulfillment in the kitchen cooking for others. She and Chris also
Unsolicited Advice: How to get your mojo back at work
Are you feeling overwhelmed, uninspired, or burned out at work? In this special Unsolicited Advice episode, Anne and Frances are getting ready for summer by tackling the importance of rest and the power of intention. They offer unexpected tips and tricks for recovering from constant stress, owning what you need to feel alive and engaged, and creating an experience of work that unleashes your ambit
The rewards of healthy conflict (w/ Master Fixer Amanda Ripley)
Most of us try to avoid conflict, particularly at work. But when done right, conflict can be a tool to strengthen interpersonal bonds and generate better results. In this episode, Anne and Frances team up with Amanda Ripley, global conflict journalist and author of the bestselling book High Conflict: Why We Get Trapped and How We Get Out. They tackle the missteps teams often make when it comes to
How to lead your team through crisis
When your organization is bending under the weight of external pressures, it can be difficult to lead your team with strength and clarity. In this episode, Anne and Frances guide a caller who is grappling with burnout as she leads her LGBTQ+ organization through a challenging political climate. Together, they identify strategies for motivating a team with low morale, adapting to a changing environ
How to make friends at work (w/ Master Fixers Kate Moennig & Leisha Hailey of The L Word)
You might know Kate Moennig and Leisha Hailey from their iconic roles as best friends Shane and Alice on The L Word—they’re best friends in real life, too! In this special episode, Anne and Frances talk with Kate and Leisha about their new book So Gay for You and uncover the story of their friendship and its critical role in their success as actors on the show (and beyond). They dig into the benef
Innovation: Coming up with new ideas (Boss Class from The Economist)
A good boss is a rare breed. That’s because running an organisation is hard. It means getting to grips with the world’s most baffling substance: people.The Economist’s management columnist, Andrew Palmer, is here to help. With his trademark wit, he distills advice and experience from bosses across business and the public sector. Whether you manage people now or want to in the future; whether
How to say no (from WorkLife with Adam Grant)
In a world filled with requests, many of us are struggling to stay afloat. Even if you’re not a people-pleaser, the desire to maintain a positive reputation can make it hard to turn others down. In this episode, Adam explores the art and science of delivering an effective “no.” He highlights strategies for setting boundaries with others to create space for yourself—and healthier relationships with
Quick Fixes: How to build a strong team fast, embrace conflict, and be an effective middleman
Fixable receives calls and questions from listeners all over the world—including Antarctica! In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to build trust within his constantly changing expedition team, the next has a creative idea to encourage healthy conflict, and a final caller finds themself caught in
How to fix meetings (w/ Master Fixer Priya Parker)
Studies show that companies would benefit from having fewer and better meetings. So how can you turn your workplace gatherings from time-wasters to productivity boosters? In this episode, Anne and Frances are joined by Priya Parker—acclaimed speaker, facilitator, and best-selling author of The Art of Gathering—to unlock the true power of bringing people together. They brainstorm helpful tips for p
What it’s like to be a veterinarian (from What It’s Like to Be… with Dan Heath)
Today, we’re bringing you a special episode from What It's Like To Be... a podcast from Dan Heath where he explores the world of work, one profession at a time, and interviews people who love what they do. Dan is speaking with Dr. Hindatu Mohammed, a veterinarian from Austin who opens up about the tough, yet crucial, decisions she helps pet owners make regarding their pets’ health care. It’s a fas
Unsolicited Advice: How to find a job you actually want (Re-release)
Looking for a job can be frustrating and exhausting. Unsolicited Advice is back and this time Anne and Frances are helping YOU find work you actually want to do. They share useful tips and tricks for anyone facing today's daunting job market — from navigating rejection burnout to standing out in interviews. They also give employers advice you didn’t ask for on how to find great candidates who will
How to help someone who doesn’t want your help
How do you build a working relationship after you’ve gotten off on the wrong foot? In this episode, Anne and Frances coach a caller who has been brought in to support a team that doesn’t want his help—and doesn’t trust his organization. Together, they brainstorm ways to reset the partnership, offer genuine support, and fix a broken system from the inside out. For the full text transcript, visit te
The strategic genius of Taylor Swift (w/ Master Fixer Kevin Evers)
We all know Taylor Swift as an international pop superstar—her albums shoot to the top of the Billboard charts, and her recent Eras Tour grossed over $2 billion. But what can we learn from Taylor the businesswoman? In this episode, Anne and Frances sit down with Kevin Evers, author of There’s Nothing Like This: The Strategic Genius of Taylor Swift, to dig into the vision, entrepreneurial instincts
Quick Fixes: How to energize your team, level up your management skills, and fill a leadership vacuum
In this Quick Fixes episode, Anne and Frances work to solve three different callers’ tricky problems in under 30 minutes. One listener asks for tips on stepping into a first-time leadership role with confidence, the next wants to motivate her disengaged peers, and a final caller worries about navigating their company’s growth strategy when it’s not at all clear who is in charge.FollowHosts: Anne M
How to bring a business back to life (w/ Barnes & Noble CEO James Daunt)
The resurrection of Barnes & Noble is one of the most remarkable turnaround stories of the modern business era. Chief revival architect and CEO James Daunt joins Anne and Frances to discuss the unconventional leadership strategies that helped him navigate through the pandemic and keep bookstores alive in the age of Amazon and e-books. They explore James’s non-hierarchical approach to team buil
How to stand up for your colleagues
When you spot workplace practices that seem less-than-fair, what can you do to stand up for better treatment of someone else? In this episode, Anne and Frances guide a troubled caller who wants to help fix the lopsided pay structures in her organization and advocate for higher compensation for her junior colleagues. Together, they design a plan to gather data and make a rigorous and optimistic ca
Quick Fixes: How to adopt a strategic mindset, lose that chip on your shoulder, and know when to walk away
In this Quick Fixes episode, Anne and Frances work to solve three different callers’ tricky work problems in under 20 minutes. One listener wants to prepare herself mentally to become a senior leader in her organization, the next struggles to move on from a past conflict with a coworker, and a final caller wonders if it’s time to call it quits on their small business.FollowHost: Anne Morriss (Inst
How to help your team build trust
Establishing trust with customers and constituents is the cornerstone of a healthy organization—but frontline teams must learn how to do it. In this episode, Anne and Frances help a concerned caller who worries that her team isn’t handling the public’s concerns with enough empathy. Together, they brainstorm actionable ways to improve her team’s trust-building skills by celebrating wins, leaning
How to repair any relationship (w/ Master Fixer Dr. Becky)
Parenthood and leadership have a shared mission to set other people up for success. Renowned “parenting whisperer” Dr. Becky Kennedy (@drbeckyatgoodinside) joins Anne and Frances to discuss the lessons that parenthood and leadership have to offer each other, from how to repair damaged relationships to the importance of embodying your authority and leading with sturdiness. They also dig into some
Unsolicited Advice: How to handle layoffs with care
When an organization lays people off , those who remain are often left scrambling to find their footing – and hold other people up – in an environment that no longer feels stable. In the wake of ongoing tech layoffs and the Trump administration’s efforts to reshape the public sector, Anne and Frances are back with a new Unsolicited Advice segment to set the record straight about what layoffs mean
Quick Fixes: How to level up, job craft, and manage colleagues you can’t stand
In this Quick Fixes episode, Anne and Frances work to solve three different callers’ tricky work problems in under 20 minutes. One listener searches for the best way to level up his small business, the next plans to approach their manager about a dramatic role change, and a final caller is interviewing for a new leadership position that would require him to manage problematic colleagues.What probl
What leaders are getting wrong about return-to-office (from Rapid Response)
Today, we’re bringing you a special episode from Rapid Response featuring Frances in conversation with Bob Safian the former editor-in-chief of Fast Company.Frances and Bob dive into one of the biggest workplace debates today: the real impact of return-to-office mandates. Together, they challenge conventional wisdom about in-person work, reveal the unspoken motivations behind pro-RTO leadership de
Power, purpose, and the American presidency with Jared Cohen (from ReThinking with Adam Grant)
What do the most powerful people in the world do after they've achieved success? Jared Cohen is a history buff and a presidential historian. His latest book, “Life After Power,” is a fascinating exploration about what seven American presidents did after leaving the most influential job in the world. In this episode of ReThinking with Adam Grant, another podcast in the TED Audio Collective, Adam an
How to handle your office crush — and keep it professional (w/ Master Fixer Tia Silas)
What should you do when Cupid's arrow strikes at work? Just in time for Valentine’s Day, Anne and Frances are digging into the complicated dynamics of office relationships with the help of Tia Silas, HR expert and the new Chief People Officer at MrBeast, after having served in people leadership roles at some of the most influential companies in the world. Together, they discuss best practices for
How to get your confidence back
When negative feedback shakes your confidence, it can be difficult to get back to feeling like yourself at work. In this episode, Anne and Frances help a struggling listener who has spent years toning herself down in the workplace after being told that she was too assertive — now, she feels that her modest approach is holding her back. Together, they use Anne and Frances’s “trust triangle” framewo
Why you should get good at being bad
Sometimes the only way to win is by finding the courage to lose. This week, Anne and Frances want you to “dare to be bad” in order to free up capacity to excel at more important things. They share insight on the power of strategic “no”s, the value of ruthless prioritization, and how Steve Jobs and Apple delivered breakthrough innovation by strategically underperforming. Frances explains why you ca
(Re-release) How to outsmart bias at work
Have you ever felt like something about your identity was getting in the way of your success? This week, a listener needs help pushing through the resistance she’s facing as a woman navigating a male-dominated workplace. Anne and Frances discuss what you can do when someone else’s bias is standing in your way. Together, the three uncover how you can find your agency in unexpected places – and why
(Re-release) How to deal with a communication breakdown
Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This episode originally aired on
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