Matt Talks Hospitality: Real conversations for innovative hoteliers
Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes are available on the Mews website.
Episodes
Hotel gyms: Tick-box afterthought or an untapped opportunity? Ft. Lou Zameryka of Airbnb & Borivoj Vokrinek of Cushman & Wakefield
Hotel gyms. A dead space or a great investment? Matt talks to two experts with opposing views to settle the debate. Lou Zameryka, Global Head of Hotel Enterprise and Connectivity Partnerships at Airbnb, has worked at Booking.com for 17 years and has spent his career at the intersection of travel and wellness. He says hotels are sitting on an opportunity they can't see. Borivoj Vokrinek is Strategi
BONUS episode: What makes your property special?
Recorded live at Mews Unfold in Amsterdam, this bonus episode brings Matt on stage with three hoteliers who've each rethought what a property is supposed to be like. Stijn Soolsma from Aedes, Josef Vollmayr from Limehome and Mirco Weber from AMANO Group talk through the operational decisions that come with breaking the standard model, what it takes to build a team that believes in a concept before
Meet the five new Mews products transforming how hotels work
A third of hotel guest messages go unanswered. Reconciling one invoice takes 20 minutes on average. And most hotels still have no clear picture of their business and revenue. Mews just launched five new products to change that, and the people who built them are here to walk you through each one. Matt talks Automations and Guest Messaging with Joel Ndreu, VP Product & Engineering, Front of House; M
What's next for Mews? The open vs closed ecosystem debate
Why are hotels charging the same for a parking spot on a Tuesday and on a Saturday? For Mews CEO Matt Welle, that question sums up everything wrong with how hotels think about revenue and technology. In this solo episode, he breaks down one of the most debated questions in hotel tech: should your property run an open, best-of-breed stack or commit to a closed, all-in-one ecosystem? Matt draws less
Hotels under 150 keys: Lark CEO Peter Twachtman on scaling boutique hospitality
Lark Hotels has grown into North America's leading hospitality management company for properties under 150 keys. With five self-managed brands, nearly 80 independent hotels and 22 restaurants across 24 states and two countries, they've built something rare in this industry. Peter Twachtman, the CEO behind that growth, explains the tech and operations model that holds it all together, and how Lark
AI in hotels: Past the hype and into practice with Madeline Bushbeck of Mews
98% of hoteliers use AI. Few use it well. They’re still plugging in tools that don't really understand how their property operates. Madeline Bushbeck understands this better than anyone, as she leads the strategy and roadmap for agentic AI product initiatives at Mews. Madeline joins Matt to talk about AI strategy in hospitality: where to start, what to automate, what to keep human and how to make
Hotels keep buying the wrong PMS. Why? Ft. Ira Vouk and Simone Puorto
The PMS has been at the heart of every hotel for decades. Has it changed at all? What does the next generation PMS look like? Some of hospitality’s most well-known voices, Ira Vouk and Simone Puorto, join Matt to trace the full arc of hotel tech: why big brands are stuck on legacy systems, why hoteliers keep picking the wrong PMS and what every hotelier should ask before signing their next contrac
Lobby lines: What if you could shrink them while driving revenue? w/ Mews CEO Matt Welle
Matt arrived at an 800-room Marriott and ended up in a line that went out the door. In this episode, he breaks down what he'd do differently if he were running that front desk today. You’ll hear about the best housekeeping practices, early check-in charges, kiosks, online check-in and how all of it works together to shrink lines and drive revenue at the same time.
The CEO who proves hotels don't need OTAs to win ft. Gorjan Lazarov of OREA
When Gorjan Lazarov became the CEO of OREA Hotels & Resorts in 2016, direct bookings were at zero and guests chose the brand mainly for its locations. Ten years and 20 hotels later, guest ratings are through the roof and 60% of revenue comes in through OREA’s own platform. Gorjan shares how the group rebuilt its culture, utilized innovative tech and turned OREA into one of the Czech Republic’s mos
Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown
Hotels have always been in the business of trust: guests hand over their passports, their credit cards, their personal information and expect it to be safe. But this industry is a prime target for cybercrime. What are some of the most common threats to data security in hospitality and how can hoteliers protect against them? Matt talks to CISO/Security expert Fleur van Leusden and Terry Brown, Seni
What hotel SOPs can never teach, with Miru Schuurman of Amrâth Hotels
The best guest experiences don’t come from SOPs. Hotels invest in training programs, but the moments guests talk about long after checkout are rarely the ones anyone planned for. Miru Schuurman, Guest Performance & Product Quality Manager at Amrâth Hotels, shares how too much structure can create staff that sticks to scripts instead of reading rooms, and what that can cost you on OTA ratings.
Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel
Is it time we thought about the PMS as profit, not property management? Asian American Hotel Owners Association (AAHOA) represents nearly 20,000 hotel owners who operate 60% of all hotels in the US. Mews has recently become AAHOA’s official PMS. The association’s Chairman, Kamalesh (KP) Patel, joins Matt to talk about the partnership’s impact, along with why technology is now a profit decision, es
Aparthotel playbook and mindful check-ins with Guido Lips of The July
What makes your guests return? And why do some stays become stories people keep telling instead of just rating? Guido Lips has the answers to this. He is the Co-founder and Head of Guest Experience and Culture at The July, a group of unique aparthotels that blend hotel service with the feeling of living in a neighborhood. Guido joins Matt to talk aparthotels, mindful check-ins and what it takes to
Hotel rooms inside bridges: Suzanne Oxenaar on SWEETS’ bold idea
This hotel doesn’t have a lobby, but it also doesn’t need one. Scattered around Amsterdam's canals, 28 abandoned bridge keeper houses have been transformed into SWEETS hotel, a collection of standalone suites. Suzanne Oxenaar, SWEETS' Curator and Artistic Director, shares how the hotel came to life and how technology helps manage rooms when they’re spread across the entire city.
Being a landmark hotel with Robert-Jan Woltering of De L'Europe
De L’Europe Amsterdam recently became the first hotel in the Netherlands to earn a record three MICHELIN Keys. Open since 1896, De L’Europe Amsterdam carries a long history. What makes it stand out? And what comes with running the landmark everyone measures themselves against? De L’Europe’s Managing Director Robert-Jan Woltering talks heritage, luxury and the kind of hospitality that keeps a hotel
A decade of growing a hotel group with Inge Decuypere of C-Hotels
How do you grow from one hotel into a group and don’t become a rigid chain? Inge Decuypere, Owner of C-Hotels, breaks down the operational choices and technology decisions that enabled their growth from a single property to a multi-hotel group along the Belgian coast. Inge also shares how walking away from a global franchise meant gaining control over their own operations, without sacrificing the
Branding in hospitality with Mews Creative Director Vicky Irwin
Vicky Irwin has spent over six years shaping how Mews looks, sounds and feels as the company's Creative Director. In light of Mews launching a new identity, she joins Matt to talk about branding in hospitality. What is a brand when you strip away the logo? What makes hotels feel disconnected from their own identity? And when does a rebrand become necessary? Listen in.
Profit vs purpose with The Social Hub CEO Charlie MacGregor
Can a hotel brand successfully scale while building social impact into its business model? The Social Hub, now certified as a B Corp, is built on the belief that a hotel can serve its city as much as its guests. The Social Hub’s Founder and CEO, Charlie MacGregor, shares what it takes to keep profit high and purpose alive as the company scales.
How skipping housekeeping can plant a forest, with Floris Licht
Hotels have spent years trying to convince guests to skip daily cleaning through towel reuse signs, drink vouchers or loyalty points. Having run large city hotels, Floris Licht saw firsthand how none of those ever worked. He ended up founding Hotels for Trees, a non-profit that turns skipped room cleans into forests. One skipped clean – one tree planted, with over 800 thousand trees planted so fa
How hotels buy new tech, with Jordan Hollander of HTR
When hotel GMs receive hundreds of emails from software vendors claiming to be the best, judging new tech becomes difficult. That exact problem led to Hotel Tech Report, one of hospitality’s most-trusted review platforms. Its co-founder Jordan Hollander joins Matt to talk about what goes into hotel tech buying decisions. The episode lands as Mews wins Best PMS for the third year in a row and Best
Inside Bob W: Why Niko Karstikko treats hotels like software
Can a hotel run with one seventh of staff and still outperform its peers? Bob W is built for the modern traveler who wants the best of both worlds: the consistency and reliability of a hotel, with the space, utility and local feel of a short-stay apartment. But what truly sets Bob W apart is its software-first mindset. Niko Karstikko, Co-founder and CEO of Bob W, joins Matt to explain how Bob W bl
Cocoons to capsules: Halima Aziz on Zedwell's city-centre hotel vision
Cocoons and capsules sit at the heart of Zedwell Hotels’ London city-centre vision, where rooms are designed around sleep, efficiency and the realities of urban life rather than tradition. In this episode, Matt speaks with Halima Aziz, Head of Hotels at Criterion Hospitality, which owns and operates Zedwell Hotels, about turning forgotten city spaces into some of London’s most profitable hotel rea
Sports, refugee clubhouses and a new idea of hospitality with Jan van Hövell
Survival requires food and water, but spirit craves community. By building sports clubs inside refugee camps, KLABU creates places where people can gather, play and regain a sense of normal life amid displacement. KLABU’s founder Jan van Hövell explains how these clubhouses are set up in crisis zones, why sports help build communities and how KLABU and Mews are collaborating to support indigenous
AI and other key trends changing hospitality in 2026 with Wouter Geerts
What can the hospitality industry expect in 2026? Especially given the rapid development of AI and the fact that a third of travelers already use LLMs to search and get travel inspiration. Wouter Geerts, Director of Market Research at Mews, joins Matt to break down the 2026 Hospitality Industry Outlook report, shaped by conversations with 18 industry experts, including hoteliers, tech vendors, con
The future of work and hospitality with Rogier Braakman
From the archives*
Rogier Braakman from Net OS and Mr. Green Offices joins Matt to talk occupancy, why offices have tolerated emptiness for decades, and what happens when you apply hotel logic to desks, pricing and space. Along the way, Rogier dives into what technology should handle, where people still matter, why hotel room desks are often a mistake, and how underused meeting rooms could become
Unlocking hotel revenue potential with Alexander Edström from Atomize
From the archives*
Matt sits down with Alexander Edström, founder of Atomize RMS, a Mews Company, to dive into the world of revenue optimization. They explore how revenue management software can help hotels of all sizes, the state of RMS adoption in hospitality and the undeniable revenue uplift these systems provide.
Note that this episode was originally released in February 2025.
End-of-year special on everything hotels and hospitality with Mews founder Richard Valtr
For this end-of-year special, Matt is joined by Mews founder Richard Valtr. Except this time around, they both ask each other questions. What was the first app they opened this morning? What advice have they ignored? What decision looked smart at the time but almost broke the company? From there, they talk about the drivers behind great hotels, the core of hospitality and the 13 years of working t
Seasonality and revenue in a hotel carved from ice, with Maria Mänty
How do you build a revenue strategy for a hotel that melts away every spring? When the temperatures fall in Finland, Maria Mänty, Sales Director at Snowhotel Family, and her team shape memorable stays out of snow, freezing nights and the glow of the Northern Lights. They build extraordinary ice rooms, set up ice sculpture workshops and even snow saunas. Maria joins Matt to talk about what it takes
When hospitality becomes a lifeline: Armen Melkonian’s story
Armen Melkonian was forced to flee war-torn Syria and then Lebanon, until he rebuilt his life from scratch in the Netherlands through UNHCR’s resettlement programme. He opens up about finding safety as a member of the LGBTIQ+ community, the challenges of acclimatizing to a foreign culture and how his experiences shaped a deeply personal approach to service. To Armen, hospitality starts with someth
How a five-star London hotel turns pet-friendly luxury into revenue, with Dean Culpan
A five-star hotel and a Michelin-starred restaurant that welcome dogs? There’s a big difference between a hotel that embraces pets and one that simply tolerates them. Dean Culpan, General Manager of South Place Hotel in London, has built a dog-friendly approach that even drives more revenue: fuller weekends, higher on-property spend and loyal guests who return because their pets are treated well.
Walkie-talkies, AI and the remaking of housekeeping with Luka Berger
When Luka Berger landed a summer job as a housekeeper at Yellowstone National Park, he didn’t expect it to inspire his whole career trajectory. But seeing staff juggle walkie-talkies and race between rooms to remain on top of housekeeping tasks ultimately sparked the idea behind Flexkeeping. In this episode, Luka shares how Flexkeeping, now part of Mews, uses AI to automate time-consuming housekee
What's next for AI in hospitality and why Mews is investing
AI in hospitality so far meant chatbots and big promises, while hotel teams still worked using manual checklists and post-it notes. Matt talks about the rise of AI agents and how the next wave will move fast for hotels built on the right tech stack. He explains why Mews acquired DataChat and how its technology brings a new kind of intelligence into hotel operations, one that listens, learns and ac
The push and pull of automating hotel operations
When Maurits Bots stepped into the Hotel ICT Specialist role at WestCord Hotels, some properties still ran on legacy systems. Others used Mews like the old PMS. He didn’t set out to replace tools, but rather to rebuild how the work gets done. “The fact that somebody has to check every reservation – that time has passed”, Maurits says, as he joins Matt to talk about what it takes to automate the ev
Why hotels struggle to hire and keep their staff
Staff turnover in hotels is up to 70-80%, as Matthew Parker, Senior Manager of Talent Acquisition at Mews, points out. Between that and outdated recruitment and retention methods, many hotels are stuck in a loop of constant rehiring. Matthew joins Matt to discuss what it takes to attract and hire the best people in hospitality. They talk about the most effective recruitment channels, using AI in h
How AMANO Group hotels rebuilt their tech with Mirco Weber
When AMANO Group asked independent turnaround consultant Mirco Weber to review their hotel accounting processes, it didn’t take long to see the problem ran deeper. He found that the entire tech stack needed rebuilding, including the PMS. That shift triggered both a systems and a concept change, as AMANO rolled out Mews and rethought how guests are welcomed, including removing the reception desk at
One year older, 50 episodes later: Matt Talks Hospitality is celebrating
We’re celebrating. Matt Talks Hospitality turns one and hands over the mic to Ella McCann-Tomlin, VP of ESG at Mews. On this 50th episode special, Matt is the guest. He shares how the podcast began as a creative spark during a rough patch, how it turned into a weekly ritual, and what he learned from fifty weeks of honest conversations with hoteliers and industry leaders. Along the way, Ella gets M
Frogs, hotel AI agents and customer automation with Jason Noronha
No Wi-Fi, a cold shower and a power outage topped with a frog jumping in his face. That’s what greeted Jason Noronha in a budget guesthouse in Goa and inspired him to open his own hostel. Years later, frustrated by disconnected hotel systems, Jason created D3x, a platform powered by AI agents that route guest messages from any channel straight to the right hotel system. Today, Jason joins Matt to
Why hostels hold the tech lessons hotels need to know
Hotels count rooms, hostels count beds. But as hotel commercial performance and technology consultant Diogo Vaz Ferreira explains, that doesn’t mean hostel revenue management is simpler. Quite the opposite. Where they do differ is their approach to tech. With younger tech-savvy guests expecting instant service, hostels are innovating rapidly and building lighter, faster, more connected tech stacks
Mews Summer Release: New features for smooth hotel operations
Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID & selfie collection, wallet-based room keys, guest lifetime value insights and automatic payment routing, among others. Adam Britton, Product Directo
The art of unscripted hospitality with Dina Belon
What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, PO
Are your hotel guests loyal, or just collecting points? With Michael Coscetta
Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty? Learn more about the podcast
How AI is already simplifying hotel operations with Charlie Delamare
Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or sta
The front desk mess: How to cut hotel queues
It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departures flowing without overloading the front desk.Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagem
Why this revenue manager tracks every square meter
Rebecca Lane knows every inch of Paradise Resort. Having first served breakfast, 15 years later, she’s now running revenue across the entire property. Rebecca’s seen the resort transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue an
New PMS, same chaos? What hotels get wrong about changing tech
Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack. Learn more about the podcas
The case for human-led hospitality with Bashar Wali
Have we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great service stays the same. Bashar explains what hotels should protect as they modernize. Learn more about the podcast here: https://hubs.ly/Q0350w
Top 4 AI chatbots on Mews Marketplace for hotels
AI chatbots are flooding the hotel tech space, but which of them actually deliver? In this episode, Matt puts the spotlight on the top 4 AI chatbots on Mews Marketplace and asks the founders to pitch their products. You'll hear from Evan Chen (Akia), Jeremy Atlan (Duve), Michiel de Vor (Runnr.ai) and Tiago Araújo (HiJiffy). Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #h
What hoteliers can learn from serving at Wimbledon
Matt doesn’t usually talk sports, but Wimbledon made him break his own rule. In this episode, he looks at how the tournament’s mix of tradition, innovation and excellence mirrors serving in hospitality. Anticipating needs before they appear. Turning every detail into a moment guests remember. Building dedicated teams and performing under pressure. Hotels and tennis might look different, yet they s
How to run your hotel with fewer staff
It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI. Learn more about the podcast here: https://hubs.ly/Q0350wrf
Hotel pricing and revenue strategies shaped by data
Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why it’s better to test and learn in the real world than to guess around a meeting table, why you don’t need perfect dat
Creating a home away from home for guests with Nicole Torbiörnsson from Ett Hem
Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable. Learn more about the podcast
How to keep a hotel platform stable and scalable with Ryan Tomlinson
Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption. Learn more about the podcast here: https://hubs.ly/Q0350wrf0
The joy of PMS migration with Manisha Athukorala
Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes. Learn more about
How a cyber attack reshaped this hotel’s security with Joshua Edwards
Joshua Edwards (Penta Hotels), a seasoned hotelier, shares how a major cyber attack, coinciding with the birth of his son became a turning point for his hotel’s cybersecurity. In response, they rebuilt their strategy around six core pillars: protect, prevent, detect, respond, recover, and review. The overhaul included a new IT team, staff training to spot phishing, and tools like two-factor authen
Best hospitality investment strategies with Joe Pettigrew
In this episode Matt talks to leadership consultant Joe Pettigrew about investment strategies. They delve into various approaches to investing, sharing insights and experiences to guide viewers in making informed financial decisions. Hear their perspectives on navigating the investment landscape and what to be focusing on for 2025. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #ho
The magic of Atomize RMS with Ellen Hartelius
Matt and Ellen, Product Director at Atomize, dive into how Atomize RMS enables real-time, context-aware price optimization for hotels. Ellen shares her journey from product research to UX, emphasizing trust in automation and the evolving role of revenue managers. They explore the shift toward total revenue optimization, the power of guest data, and reflect on what defines exceptional, future-focus
Hotel jobs of the future with George Barker
The hospitality industry is undergoing a shift as technology and AI reshape traditional roles. Positions like night auditors and reservation agents are changing. This week Matt caught up with George Barker, Senior Director of Communications, to see what it takes to thrive in this new landscape. The takeaway? The industry must rethink education and hiring, placing greater value on curiosity, adapta
Top 10 Mews features in the last year
We’re diving into ten powerful features of Mews that every hotelier should know about. From Apple Wallet integration for smooth key access to smarter guest profile management, these tools aren’t just flashy, they’re genuinely game-changing. Learn how AI tooltips and payment pre-auths can make check-in faster and easier, while dynamic pricing and automated workflows help boost revenue and cut out
The history of Mews with Richard Valtr
Grab your popcorn and cozy chair for a special episode with Mews Founder, Richard Valtr. The two long-time friends and business partners chat about the original vision for Mews as a disruptor, how they earned early customer trust, and what it took to push through industry resistance. They discuss the importance of values, human connections and the future of Mews. And, if you've ever wondered about
Best hotel website strategies with Michael Fitzsimmons
Matt sits down with Michael Fitzsimmons, VP of Growth at Mews. They dive into why a hotel’s website is much more than just a place for booking, it's your digital front door, the first impression, the first experience and essentially the business card of the property. They explore how a strong, well-designed online presence can make all the difference in converting casual browsers into loyal, pa
9 ways pop culture can inspire your hospitality
Matt dives into his love of pop culture—think Beyoncé and Taylor Swift—and how their approach to performance, feedback, and fan connection can inspire the hospitality world. He shares early hospitality stories, the value of emotional intelligence, and why creativity is key to building memorable, guest-first experiences. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 Meet Matt Welle,
Why multicurrency matters in hotel payments with Susanne Sandler
In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process. Want to meet the hosts - follow our main page: ht
How to work with user disengagement
User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok. It can mean the difference between seamless, personalized service and a journey filled with friction and frustration. In this episode, Matt explores how a cloud platform creates a more intuitive interface for staff, ch
Macro trends and their impact to the travel industry with Wouter Geerts
In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts and shifts travel demand. Watch the video - https://www.mews.com/en/resources/matt-talks#ep25
Driving total revenue per available guest
In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those opportunities. Plus, he shares how Mews helps make it all happen.. #mews #hospitality #hoteltech #hospitalitytech More content here - https://hubs.ly/Q03h
Mews Product Roadmap 2025 with Josef [Pepa] Starýchfojtů
In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry. Mews is a cloud-native PMS trusted by more than 12,500 properties around the world. Helping hoteliers automate manua
Building a high performing hotel tech stack with Timur Dikman
In this episode, Matt and Solutions Architect Lead Timur Dikmam from Mews, explore the core of a thriving hotel ecosystem—the Property Management System (PMS). From seamless distribution and accounting to automated pricing (with half of hotels still not taking advantage!), the right tech stack enhances operations, revenue, and guest satisfaction. Whether you're an independent hotel or a global bra
Hiring, retaining and motivating hotel staff with Naomi Trickey
Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every n
5 strategies for hotel revenue growth
In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is packed with insights to help you grow your revenue in a competitive hospitality landscape. Tune in to discover how small changes can lead to significant ga
The power of AI in hospitality with Conor Winders
In this episode, Matt chats with Conor Winders, VP of Product & Engineering at Mews, on AI's impact in hospitality. They discuss cutting-edge travel tech, AI adoption, and the future of invisible hospitality. Curious about AI opportunities and where to start? Conor shares expert insights and advice—don’t miss it! Episodes drop here first - https://hubs.ly/Q0350wrf0 Further reading - https://
The art of upselling in hospitality
Upselling is a game-changer for boosting hotel revenue, but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to upsell to leveraging technology for higher success rates, making it feel natural (even personalized!), and empowering teams with the right training, he’s cover
Why hotel guests really stay loyal
Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙 Catch the video version here - https://hu
The real cost of outdated hotel room door locks with Adam Britton
In this episode, we’re unlocking one of the biggest challenges in hotel operations—literally! Our in-house door lock guru is here to crack open the world of hotel locks, where outdated hardware can stick around for decades, limiting opportunities for innovation. We’ll delve into the challenges and explore ways to modernize your tech and hardware stack to create a smoother, smarter guest experience
Hotel payments are no longer the same
Matt reveals how embedded payments are transforming the guest experience—and your bottom line. He’ll challenge the way you think about pre-authorizations, show you why direct bookings are more valuable than ever, and share how to finally put an end to those frustrating chargebacks. Don't miss this game-changing lesson! Check out our main hub and video content here: https://hubs.ly/Q0350wrf0 #payme
How data drives hotel performance
Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smar
Hospitality's big bets for 2025 and beyond
In this session of Matt Talks, we’ll explore four pivotal global trends that are set to influence the hospitality sector in 2025: the rise of AI adoption, evolving productivity strategies, growing reliance on OTAs, and the expansion of diversified revenue streams. Our goal is to provide you with valuable insights to help you plan for a successful and prosperous year ahead. More episodes here: http
The secrets to a successful hotel kiosk
A kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue for a hotel. Hear from Matt who offers some advice on the secrets to kiosk success. To watch the video version - https://www.mews.com/en/resources/matt-talks#ep3
Designing the perfect digital guest journey
In this episode of Matt Talks, we explore the evolution of the digital guest journey and how it has reshaped the hospitality industry. Matt takes us back to where it all started for Mews, sharing insights into the company’s vision for creating a seamless, tech-driven experience for both guests and hoteliers. He breaks down the four key segments of hospitality—the low-cost segment, which prioriti
How to make your website a direct booking magnet
Direct bookings and hotels Your website isn’t just a place for guests to learn about your property—it’s also a direct booking powerhouse. But how do you build a site that truly works? And more importantly, how do you do it well? Matt shares his top tips—along with a few hard-earned lessons from his own experience.
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