The Business Fix
The Business Fix is a podcast where CEO vision meets on-the-ground operations. Hosts Chrissy Myers, an HR expert and CEO, and Josh Troche, a marketing and operations guru, tackle challenges facing small and medium-sized businesses. Each episode dissects a common business problem, offering diverse perspectives and actionable solutions. The conversational, down-to-earth approach covers critical aspects of building a thriving business.
Episodes
Managing the Brilliant Jerk Without Letting Them Wreck Your Culture
Send us Fan MailEvery business owner or manager has met this person: the high performer who delivers big results, closes the deal, writes the code, owns the relationship, or keeps the operation moving…but leaves emotional wreckage everywhere they go.In this episode of The Business Fix, Chrissy and Josh tackle one of the hardest leadership problems in small and mid-sized businesses: the brilliant j
When Crisis Hits: How Leaders Stop the Bleeding Without Making It Worse
Send us Fan MailA crisis will show you exactly what your business culture, systems, and leadership are made of. Fun, right?In this episode of The Business Fix, Chrissy and Josh break down how small business owners, CEOs, and managers should respond when things go sideways whether it is an operational failure, a PR problem, a key employee leaving, a legal threat, a broken brand promise, or the kind
Why Great Leaders Listen Before They Lead
Send us Fan MailBusiness owners and managers are right a lot. That is usually a strength… until the moment they are wrong and refuse to hear the other side.In this episode of The Business Fix, Chrissy and Josh dig into one of the most underrated leadership skills in business: intentional listening. Not the “I’m waiting for my turn to talk” kind of listening. Not the “let me reload my rebuttal whil
Trust Isn’t Blind Faith: How Leaders Build It Without Getting Burned
Send us Fan MailTrust is one of the most important ingredients in a healthy business but let’s be honest, a lot of leaders confuse trust with “I hope this works out and nobody lights anything on fire.”In this episode of The Business Fix, Chrissy and Josh dig into the difference between real trust and blind faith in business leadership. From motorcycles and distracted drivers to brilliant jerks, ve
Innovation Without Breaking Your Business
Send us Fan MailEverybody wants to be innovative until the “great new idea” breaks the workflow, overwhelms the team, tanks productivity, or becomes one more shiny object nobody asked for.In this episode of The Business Fix, Chrissy and Josh take innovation back to basics. Instead of chasing every AI tool, trend, or “million-dollar idea,” they talk about how small and midsize business owners can i
Why Your Hybrid Work Model Is Failing (And How to Fix It Fast)
Send us Fan MailHybrid work isn’t broken… your leadership systems might be.In this episode of The Business Fix, Josh and Chrissy tackle one of the most misunderstood challenges in modern business: the hybrid work model. While many companies blame remote employees for lack of productivity, the reality is far different and far more fixable.If you’ve ever thought:“My team just isn’t working unless I
The Competition Paradox: When Winning Hurts Your Team
Send us Fan MailIs competition helping your team grow or quietly tearing it apart?In this episode of The Business Fix, Josh and Chrissy tackle The Competition Paradox, the delicate balance between driving performance and maintaining a healthy, collaborative culture. Because here’s the truth: competition isn’t the problem… misaligned competition is.They break down why so many businesses unintention
Coach, Correct, or Cut? The Leadership Decision You're Avoiding
Send us Fan MailAre you holding onto employees too long… or letting them go too quickly?In this episode of The Business Fix, Chrissy and Josh break down one of the toughest decisions every business owner and manager faces: when to coach, when to correct, and when it’s time to cut someone loose.Using real-world leadership insights (and a few hilarious sports analogies), they unpack how to identify
Psychological Safety Isn’t Coddling: It’s Your Biggest Performance Advantage
Send us Fan MailIf you think psychological safety is “soft,” “coddling,” or just another HR buzzword… this episode will challenge everything you believe about leadership.In this episode of The Business Fix, Josh and Chrissy break down why psychological safety isn’t about making employees comfortable, it's about making it safe to tell the truth. And if your team can’t tell you the truth, your
50 Episodes Later: How The Business Fix Started and Where We’re Headed
Send us Fan MailIn this special 50th episode of The Business Fix, Chrissy and Josh celebrate a huge milestone with you: one year and fifty episodes of real, practical conversations for business owners and leaders.This episode is part reflection, part origin story, and part look ahead. Chrissy and Josh share how the podcast started in a surprisingly organic way, why their very different leadership
Why Employees Ignore Your Mission Statement
Send us Fan MailMost mission statements sound great in the boardroom and die a slow death in the break room.In this episode of The Business Fix, Chrissy and Josh break down why employees don’t buy into most mission statements or core values and why so many of them end up as nothing more than corporate wallpaper. They unpack the real reasons mission statements fail, how leadership behavior destroys
How CEOs Build Managers Who Actually Scale a Business
Send us Fan MailAs your business grows, something unexpected happens: you stop leading employees and start leading leaders.And if you’re not prepared for that shift, your company can quickly fall into what we call “Middle Management No-Man’s Land”—where vision gets lost, communication breaks down, and culture starts drifting.In this episode of The Business Fix Podcast, Josh and Chrissy tackle one
When Growth Breaks Culture: The Scaling Trap Founders Miss
Send us Fan MailGrowth is supposed to feel like success… so why does it so often make a business feel heavier, harder, and less connected?In Episode 47 of The Business Fix, Josh and Chrissy dig into one of the most painful surprises founders and leaders face: growth doesn’t automatically strengthen your company. It often exposes everything you haven’t built yet. This episode breaks down why cultur
Hero to Architect: The Leadership Shift You Must Make to Scale
Send us Fan MailMost business owners say they want “growth”… but what they really need is scaling—getting bigger while becoming more efficient. In this episode, Josh and Chrissy break down why so many small and mid-sized businesses hit the same painful glass ceilings (hello: $1M, $5M, $10M) and what has to change at each level. Chrissy dives into the hardest shift founders face between $1M and $5M
The Culture Dividend: Why "Good Vibes" Are Actually Good Business
Send us Fan MailCulture might not show up as a clean line item on your P&L, but in this episode, Josh and Chrissy make the case that it absolutely shows up in your bank account, your calendar, and your blood pressure as a leader.They unpack the true ROI of company culture. They call it the “culture dividend” and how smart owners treat culture like capital, not fluff. In practical, real-world l
Flexible or Inconsistent? The Leadership Mistake That’s Costing You Trust
Send us Fan MailFlexibility sounds great… until your team feels confused, burned out, or treated unfairly.In this episode of The Business Fix, Chrissy and Josh tackle one of the most common leadership blind spots they see with business owners and managers: mistaking inconsistency for flexibility.If you’ve ever said, “We like to go with the flow,” but still struggle with turnover, decision fatigue,
Culture Killers: The 3 Silent Toxins Destroying Your Business
Send us Fan MailCulture doesn’t collapse overnight. It erodes quietly.In this episode of The Business Fix, Chrissy and Josh break down the three most dangerous culture killers that silently destroy businesses from the inside out — and what leaders must do to stop them before turnover, disengagement, and brand damage take over.If you're a small business owner, CEO, executive, or manager, this
The Nice Leader Trap: When “Nice” Creates Dysfunction
Send us Fan MailAre you the “nice” boss who hates conflict… but lies awake replaying the conversations you didn’t have? In this episode of The Business Fix, Chrissy and Josh unpack the Nice Leader Trap, when leaders avoid hard feedback to protect their own comfort, and accidentally torch trust, culture, and performance instead.Using Chrissy’s own “nice leader” ulcer story as a jumping-off point, t
The Conflict Cure: Fix the Process, Save the Person
Send us Fan MailIs your team actually toxic… or is your workflow just broken?In this episode of The Business Fix, Chrissy (CEO) and Josh (marketing/ops guy) break down conflict resolution for small and medium-sized businesses in a way that’s practical, a little punchy, and very real-world. Instead of treating conflict like random “drama,” they show you how to see it as data about your systems, you
Employee Reviews: A Tool for Growth, Not a Burden for Managers and Owners
Send us Fan MailAnnual reviews shouldn’t feel like a surprise attack followed by a tiny raise and a big dose of resentment… but for a lot of small and midsize businesses, that’s exactly what happens.In this episode of The Business Fix, Chrissy Myers (CEO of Clarity HR) and Josh Troche (marketing & operations guy) break down why traditional performance reviews are broken—and how to turn them in
The Rockstar Trap: Why Top Performers Often Fail as Managers
Send us Fan MailEver promoted your star employee into management and instantly regretted it? You’re not alone—and you're not crazy. In Episode 39 of The Business Fix, Chrissy and Josh dive into the dangerous (and all-too-common) trap of promoting high-performing "rockstars" into roles they’re just not built for.This episode exposes the "Rockstar Trap"—the mistaken assumpti
Civility Isn’t Just Being Polite: It's Building A Better Workplace
Send us Fan MailIn this eye-opening episode of The Business Fix, Chrissy Myers and Josh Troche tackle a subject that’s more critical than ever—civility in the workplace. With tensions on the rise and stress levels at an all-time high, being “nice” just doesn’t cut it anymore. Chrissy explains why civility is not just about politeness—it’s a core business strategy rooted in protecting your culture,
Growing Is Lonely: Here’s How High-Performing Leaders Handle It
Send us Fan MailGrowing your business is exciting… and quietly isolating. One day you’re chasing bigger goals, making harder decisions, and realizing the people who used to “get it” no longer do. Welcome to one of the least talked about realities of leadership: growing often comes with loneliness.In this episode of The Business Fix, Chrissy and Josh unpack why business growth and leadership loneli
A, B, or C Players? How Smart Leaders Build Teams Without Destroying Culture
Send us Fan MailIn Episode 36 of The Business Fix, Chrissy and Josh tackle one of the most uncomfortable (and unavoidable) realities of leadership: not every employee shows up the same way, and pretending they do is hurting your business. This episode takes a hard, honest look at A, B, and C players, why those labels are so often misunderstood, and how great leaders use them ethically to build str
What You Should Expect From Your Employees (And What You Absolutely Shouldn’t)
Send us Fan MailIn Episode 35 of The Business Fix, Chrissy and Josh dive into one of the most frustrating and misunderstood parts of being a business owner or manager: employee expectations. What should you realistically expect from your team—and what is completely out of line?They break it all down with a candid, hilarious, and deeply practical discussion, laying out the 3 E’s of a healthy team m
What Employees Expect From Leaders in Today’s Workplace
Send us Fan MailWhat do employees really expect from their leaders today and why are so many leaders missing the mark?In this episode of The Business Fix, Chrissy and Josh break down the unspoken expectations employees have of their leaders in today’s workplace and why pay, perks, and benefits aren’t enough to keep people engaged or loyal anymore.From clarity and consistency to honesty, fairness,
Smarter and Stronger Business Decisions Start with Overcoming the Fear Behind Them
Send us Fan MailWhat if the biggest thing holding your business back… is a fear you haven’t even named yet? Most leaders think fear shows up as hesitation but in reality, it disguises itself as over-preparation, procrastination, busyness, and even perfectionism. In this episode of The Business Fix, Chrissy and Josh break down how fear silently shapes decisions inside small and medium-sized busines
Broken or Bored? How to Tell and What to Do Before You Break Your Business
Send us Fan MailTinkering with your business because you’re “just making it better”? Be careful! You might be unintentionally setting fire to something that wasn’t broken to begin with. In this episode of The Business Fix, Josh Troche and Chrissy Myers explore the surprisingly common problem of business owners who shake things up out of boredom: leading to mission drift, marketing misfires, and fl
Resilient or Burned Out? How to Build Bounce-Forward Leadership in Business
Send us Fan MailIn this episode of The Business Fix, Chrissy and Josh dive headfirst into a crucial topic for every small business owner and manager: resiliency. Following last week's breakdown on burnout, this conversation flips the script and focuses on building the kind of resilience that doesn't just help you bounce back but helps you bounce forward.Chrissy shares personal insights f
Burnout Warning Signs Business Leaders Miss (Until They Crash)
Send us Fan MailYou’re hitting your goals. Business is growing. But you’re running on fumes—and no one’s asking if you’re okay. If that feels familiar, this episode is for you.In this honest and relatable conversation, Chrissy and Josh break down what burnout really looks like for business owners and managers. Josh shares how ignoring the signs landed him in the hospital. Chrissy explains why “res
Failure Happens... Here’s What to Expect and What Great Leaders Do Next
Send us Fan MailWhen failure shows up at your business’s front door for the third time... Should you offer it coffee or finally figure out why it keeps showing up? In this episode, Chrissy and Josh dive headfirst into the messy middle of managing failure in leadership, because let’s be real: business mistakes happen, and how you respond can make or break your company culture.From missed targets to
The 3 Leadership Habits That Turn Managers Into Trusted Leaders
Send us Fan MailYou’ve built a team, juggled priorities, and probably asked yourself more than once, “Why aren’t they just doing the thing?” If leading people feels harder than it should, you’re not alone and you’re not doing it wrong. But you might be defining leadership the wrong way.In this episode, Chrissy Myers and Josh Troche get real (and get a little feisty) about what leadership actually
Work-Life Balance vs. Work-Life Harmony: What’s the Better Play for Leaders?
Send us Fan MailThink owning a business means total freedom and unlimited time off? Yeah… about that.In this episode of The Business Fix, Chrissy Myers and Josh Troche challenge the outdated hustle mindset and break down why work-life balance is a myth and how work-life harmony is a more sustainable goal for business owners and leaders.Through stories, stats, and a little sarcasm, they share how i
What Happens When Community Involvement Becomes Core to Your Business
Send us Fan MailReal impact starts when your business shows up for something bigger than profit.In this episode, Chrissy Myers and Josh Troche break down how purpose-driven businesses are using community engagement to boost brand loyalty, strengthen company culture, and create meaningful impact both inside and outside the workplace.From offering pro bono services and sponsoring youth sports to cel
Stop the Next PR Disaster: Protect Your Brand with a Clear Social Media Policy
Send us Fan MailYour employee just posted something wild at 2 a.m., and now your phone won’t stop buzzing. Sound familiar? In today’s business climate, every team member is a public voice and that can either boost your brand reputation or torch it in a blaze of digital drama.In this no-fluff episode of The Business Fix, Chrissy and Josh unpack the must-know strategies for managing personal social
Fear of Success Is Real And It Might Be Destroying Your Leadership Mindset and Business Culture
Send us Fan MailIs fear running your company... or are you?From bad hires to business blowups, fear has a way of sneaking into your strategy, even when you think you’ve got it all under control.In this episode of The Business Fix, Chrissy and Josh unpack the often-ignored ways fear influences your decision-making, disrupts team dynamics, and chips away at your leadership mindset. Chrissy shares ho
The ROI of Professional Development: How Coaching Culture and Time Management Drive Business Growth
Send us Fan MailYour team is always moving, but is it moving forward? If you’re constantly solving the same problems, it might be time to rethink how you’re developing your people.In this episode of The Business Fix, Chrissy and Josh dive headfirst into the misunderstood world of professional development and why it’s not just another line item on your HR checklist. Whether you’re a business owner
Strategic Planning Isn’t Boring, It’s Your Superpower for Business Growth
Send us Fan MailLet’s be real… running a business can feel like an endless game of whack-a-mole. You're juggling emails, putting out fires, chasing invoices, and somewhere in the chaos, you know you’re supposed to be “strategically planning”… but what does that actually look like when you’re just trying to make payroll?In this episode of The Business Fix, Chrissy and Josh dive into the often-
Leadership Skills for Tough Talks: How Difficult Conversations Improve Workplace Communication
Send us Fan MailMost of us try to dodge tough conversations at work, but avoiding them only creates bigger problems.In this episode of The Business Fix, Chrissy and Josh unpack what it takes to confidently navigate the sweaty, uncomfortable moments that most business owners and managers try to avoid. Whether you’re managing performance issues, dealing with employee feedback, or preparing to set cl
How Strong Core Values and Leadership Mindset Shape Customer Experience and Service Excellence
Send us Fan MailIs your team accidentally sabotaging your customer experience?In this brutally honest episode of The Business Fix, Chrissy and Josh unpack why most businesses get the customer experience (CX) so wrong and what to do about it. Whether you're struggling with client retention, poor reviews, or disjointed customer handoffs, this conversation gives you a clear roadmap to service ex
Emotions in the Workplace: Building Better Workplace Culture Through Empathetic Leadership
Send us Fan MailEver walked into the office wondering if you’re leading with strength or just faking calm while barely holding it together?In this episode of The Business Fix, Chrissy Myers and Josh Troche dive into the real-world challenges of managing emotions in leadership. They explore the true role of emotional intelligence in effective business leadership, breaking down the difference betwee
Stop Losing Great People: How Consistency Fuels Employee Retention and Team Accountability
Send us Fan MailIf your team feels like it’s spinning its wheels, your top performers seem quietly disengaged, or your company values don’t line up with day-to-day behavior, you’re not alone. Business owners, people managers, and team leads are juggling high-stakes decision making, complex team dynamics, and the constant pressure to deliver results. The one ingredient that often separates thriving
Workplace Romance and the HR Policy Mistakes That Could Be Costing You Company Culture
Send us Fan MailIf you’ve ever felt that uncomfortable tension in the office, the kind where side-eyes replace handshakes and Slack DMs feel a little too flirty, you’re not alone. In this episode of The Business Fix, Chrissy and Josh take on the complex, messy, and all-too-common issue of workplace romance. Let’s face it: company culture is fragile. When power dynamics enter the dating scene at wo
Business or Busyness: How Strategic Planning and Delegation Save You from Managing Chaos
Send us Fan MailIf you're a small business owner or team leader who constantly feels like you're drowning in emails, putting out fires, and somehow still falling behind, this episode is your permission slip to stop managing chaos and start leading with intention.In this episode of The Business Fix, Chrissy and Josh dive deep into a dilemma many business owners face but rarely solve: the
Overwhelmed by Business Operations? Use AI Productivity Tools and Task Automation to Save Time
Send us Fan MailFeeling overwhelmed by the pace of change in your business? Between content creation, marketing demands, team management, and daily operations, it’s no wonder most business owners feel like they’re drowning.In this episode of The Business Fix, Chrissy Myers and Josh Troche break down how AI tools for small business can simplify your systems, cut through digital clutter, and help yo
Inflation Wrecking Your Cash Flow? Boost Business Resilience With Smarter Financial Planning
Send us Fan MailIn this episode of The Business Fix, Chrissy and Josh tackle one of the biggest myths in small business: that you can cut your way to greatness. Spoiler alert: you can’t. Instead, they explore how smart financial planning and intentional value creation can lead to sustainable growth, even under economic pressure and rising input costs.You'll learn why focusing solely on cost e
Start HR Right: A Human Resources Strategy Your Small Business Can’t Afford to Skip
Send us Fan MailLet’s be honest, if you run a small or mid-sized business, HR is probably the last thing on your to-do list, somewhere behind sales calls and customer issues.Maybe you've handed off HR to your office assistant and expecting them to double as an HR generalist. And if you’ve ever had to deal with confusing employee complaints, messy terminations, or sketchy onboarding processes,
How to Hire the Right Employee Without Wrecking Your Hiring Process
Send us Fan MailHiring mistakes cost more than just time… They cost morale, momentum, and money. In this episode of The Business Fix, Chrissy Myers and Josh Troche share battle-tested hiring best practices that every business owner and manager needs to hear. Whether you're navigating the hiring process for the first time or you're burned out from high employee turnover, this episode give
Say Goodbye to Toxic Employees Before They Destroy Your Team Dynamics
Send us Fan MailJosh recalls a moment that stopped him in his tracks. He was dreading a call with a potential new client. He realized that if the relationship was already draining before the contract was even signed, what would it look like a few months in? That was the moment he knew: this wasn’t a fit. And he backed out.In this episode of The Business Fix, Chrissy and Josh apply that same clarit
Why Most Business Meetings Fail And How Productive Meetings Save Your Company Culture
Send us Fan MailIs your calendar full of business meetings that feel like a black hole of lost time? In this episode of The Business Fix, Chrissy and Josh break down the real cost of poor meeting strategies and why effective leadership starts with a productive meeting.Packed with tactical meeting tips, this episode teaches you how to create a clear, actionable meeting agenda, avoid “meeting hostag
Quality Leads Aren't Magic: The Real Reason Your Marketing Isn’t Working (and How to Fix It)
Send us Fan MailIn this episode of The Business Fix, Chrissy and Josh get real about one of the most common business frustrations: why your leads just aren't converting. Are your marketing efforts falling flat? Are job postings attracting the wrong candidates or worse, none at all? This episode is packed with practical tips and a healthy dose of humor to help you get laser-focused on quality
Termination 101: How Smart Leaders Fire Without Breaking Laws, Trust, or Your Business
Send us Fan MailLet’s face it... MBA programs don’t teach you how to fire someone. But if you're a small business owner or a manager, it’s not a matter of if, but when. In this brutally honest and surprisingly funny episode of The Business Fix, Chrissy Myers (CEO) and Josh Troche (Operations & Marketing) take you behind the scenes of employee terminations: how to do it legally, ethically,
The Smart Way to Align Employee Expectations with Business Goals
Send us Fan MailAre your employees constantly falling short—and you're not sure why? Are you expecting perfection? You might be the problem.In this episode of The Business Fix, Chrissy and Josh take a deep (and hilarious) dive into one of the most common but overlooked issues in business management: employee expectations.They unpack the most common pitfalls leaders make when setting employee
The Leadership Fix: How to Build Stronger Teams Without Burning Out
Send us Fan MailIn this eye-opening episode of The Business Fix, Chrissy Myers and Josh Troche dive deep into what truly makes a great leader. Most of us assume we're doing a good job, but this episode reveals how often we miss the mark. If you're a small business owner, department manager, or just stepping into leadership, this episode will challenge your thinking and give you practical
Marketing ROI: Start Seeing Real Marketing Results #SmallBusinessGrowth
Send us Fan MailTired of marketing that doesn’t deliver results? Feel like your small business marketing budget is vanishing into a black hole? In this episode of The Business Fix, Chrissy Myers (CEO) and Josh Troche (Marketing & Operations Strategist) get real about what business owners and managers must know to make smart marketing decisions that actually lead to measurable ROI.Perfect for e
Why You’re Still Procrastinating in Your Business —and How to Finally Stop It
Send us Fan MailProcrastination isn’t just a bad habit—it’s a silent business killer. In this insightful and hilarious episode of The Business Fix, Chrissy and Josh get real about the ways procrastination shows up in business—from avoiding hard conversations to putting off growth-driving tasks like rebuilding a sales team or launching a new website.They open up about their own procrastination pitf
How to Handle Competitors Who Attack Your Business
Send us Fan MailIn this episode of The Business Fix, Chrissy and Josh dive deep into a challenge every successful business owner eventually faces—how to deal with competitors who cross the line into personal or professional attacks.Whether you're hearing rumors, facing underhanded marketing tactics, or even dealing with social media assaults, Chrissy (CEO and HR expert) and Josh (Marketing an
Cash Flow Chaos: How to Fix the #1 Small Business Killer
Send us Fan MailCash flow problems aren’t just an inconvenience—they’re the silent killers of small and mid-sized businesses. In this episode of The Business Fix, Chrissy (the CEO) and Josh (the marketing and operations guy) dive deep into cash flow management, sharing real-world stories, hard-earned insights, and practical tools for business owners and managers.From surviving unexpected expenses
Change Is Coming: How Smart Businesses Pivot, Adapt, and Thrive
Send us Fan MailIn the very first episode of The Business Fix, Josh and Chrissy dive into a conversation that every business owner and manager needs right now: how to adapt to change before it runs you over.From new federal regulations and political shifts to the rise of artificial intelligence and changes in hiring law—there’s a lot coming at small and mid-sized businesses. But guess what? The mo
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