Gartner ThinkCast
Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast.
Episodes
Get AI ROI Unstuck: From Productivity to True Business Value
AI is delivering pockets of productivity, but far less business value than expected. In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains stuck inside organizations, never reaching the bottom line. While many leaders expect gains in individual productivity to translate directly into financial outcomes, legacy processes, siloed structure
The AI Services Split: From Digital to Phygital
AI is pushing the services industry into a new kind of competitive divide. In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers are accelerating ahead, and digital-only models are struggling to keep up. From autonomous agents and intelligent service delivery platforms to the ris
The 2026 Hype Cycle for Agentic AI: What Leaders Need to Know
Agentic AI is likely the most hyped technology in enterprise IT, but its long-term potential is still just as real. In this episode of Gartner ThinkCast, Distinguished VP Analyst Rajesh Kandaswamy breaks down the 2026 Hype Cycle for Agentic AI — what it is, why it matters, and how leaders can separate real opportunity from market noise. From rising investment interest to the challenges of governan
Turn AI Risk Into a Resilience Advantage
AI adoption is accelerating fast, but so is enterprise risk. In this episode of Gartner ThinkCast, Distinguished VP Analyst Paul Furtado explores the growing reality facing leaders: nearly every organization is investing in AI, yet most expect it to increase their risk profile. Drawing from real-world examples, Paul breaks down how AI can shift from a source of exposure to a powerful driver of res
Scaling Agentic AI: Why CIOs Can't Go It Alone
Agentic AI is already reshaping how work gets done, and the biggest risk for CIOs isn't failure, it's falling behind. In this episode of ThinkCast, Gartner VP Analyst Brandon Germer explains why scaling agentic AI can't be done in silos, and how CIOs must co-lead with other C-suite members to build the financial, operational, and governance foundations for enterprise-wide impact. You'll learn:
Inside the Top Cybersecurity Trends for 2026
AI is accelerating. Threats are evolving. And the pressure on cybersecurity leaders has never been higher. In this episode of ThinkCast, we explore the trends shaping 2026 — where AI adoption, agentic systems, and mounting regulation are pushing security programs to their limits and forcing CISOs to rethink how they operate and where they invest. Gartner experts Chiara Girardi and William Candrick
The 4 Cs of Manager Communication: How to Build Trust, Clarity and Engagement
Managers are stretched thin, but remain the most powerful voice for employee trust. In this episode of ThinkCast, Gartner VP Analyst Alexandra Earl introduces the 4 C's of Manager Communication Competencies: Championing, Coaching, Conversing and Connecting. From helping employees link strategy to daily work, to creating true two-way dialogue, Alexandra outlines a clear framework to elevate communi
AI After the Hype: Why Scaling Value Means Quitting More
AI hype hasn't disappeared, but patience has. In this episode of ThinkCast, recorded from the Gartner CIO Leadership Forum Opening Keynote, Gartner VP Analyst Tori Paulman breaks down why many AI initiatives stall after early wins — and what separates CIOs who move through the hype from those who fail to generate lasting value. Hear why organizations making real progress with AI aren't chasing th
The "AI-Free" Trust Disruption: Backlash or the Future of Responsible AI?
AI is now everywhere, but trust is breaking down just as fast. As synthetic content floods our feeds and workflows, leaders face a new question: when does AI help, and when does it quietly undermine credibility? In this episode of ThinkCast, Gartner Senior Director Analyst Deepak Seth returns to explore a growing counter‑movement: the rise of "AI‑free" trust. From content labels that signal human
The AI Upskill Most Teams Are Overlooking
Most AI initiatives don't fail because the technology is wrong; they fail because the humans around it stop thinking as carefully as they used to. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Mandi Bishop breaks down why so‑called "soft skills" have quietly become the hardest — and most essential — capability to scale
Human Moments That Matter in an AI‑Driven Customer Experience
AI can answer faster, personalize at scale, and automate entire customer journeys, but it can't make someone feel seen. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Don Scheibenreif explores why customer experience breaks down when efficiency overtakes empathy — and what CIOs can do to keep humanity at the center of AI
How AI Really Thinks — and Why It Hallucinates
In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations. Gartner Chief of Research Chris Howard breaks down what hallucinations really are, why they happen and what they reveal about how machines think. From multiagent systems to physics-informed neural networks, discover how the next wave of AI innovation is moving beyond prediction
AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short
Most organizations don't have an AI problem — they have a human readiness problem. Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn't immature technology. It's that workforces, roles and leaders haven't been prepared for what AI actually changes. In this episode, Gartner VP Analyst Alicia Mullery explains why the ga
No APIs, No AI: Organizing Software Engineering for Today's AI Reality
How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can't scale AI without redesigning how software gets built. In this episode, Gartner experts Manjunath Bhat, Akis Sklavounakis and Shameen Pillai break down what that redesign actually looks like. They'll explore
Mastering the Hype Cycle: How Cybersecurity Leaders Win With AI
AI hype isn't slowing down, and for cybersecurity leaders, that's exactly the point. As organizations race to inject generative AI and AI agents into every corner of the business, CISOs face a new challenge: cutting through inflated expectations without getting left behind. In this preview of the Opening Keynote from Gartner Security & Risk Management Summit, Gartner experts Christine Lee and Lei
A World Without Truth: Building TrustOps for the AI Era
Disinformation isn't just a societal problem anymore — it's an enterprise risk with real operational, financial and reputational consequences. And as AI supercharges the volume, speed and precision of misleading content, leaders are suddenly facing a new kind of threat: one that can't be contained by traditional cybersecurity alone. Distinguished VP Analyst and Gartner Fellow Dave Aron joins us to
IT Operations Are Not Ready for AI Agents: How to Respond Today
AI is accelerating faster than most IT organizations can keep up, and I&O leaders are feeling the impact. In this episode, Gartner experts Autumn Stanish and Paul Delory break down what AI's rapid rise really means for IT operations, and why doing nothing is no longer an option. Drawing from their Opening Keynote presented at Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Aut
Nail Your Next Board Presentation: The Framework Every CIO Needs
Board presentations are high‑stakes, and most CIOs are still missing the mark. In this episode, Gartner expert Tina Nunno reveals why board members remain uncertain about the value of tech investments, and how CIOs can flip the script with a sharper, simpler, shareholder‑value‑first narrative. Pulled from her recent webinar on board presentation prep, Tina breaks down how to align every message to
Your CEO's Priorities for 2026: The New Executive Playbook
CEOs are entering 2026 under intense pressure. Turbulent markets, geopolitical shifts and the accelerating impact of AI have created a series of "wicked messes" that demand new leadership playbooks. In this episode, Distinguished VP Analyst Don Scheibenreif breaks down Gartner's CEO Agenda for 2026 and what it means for CIOs navigating the same uncertainty. Drawing from his presentation at Gartner
The Disruptions That Will Reshape Everything by 2030
The future rarely arrives quietly. Disruptions — both anticipated and unexpected — are already reshaping the technology landscape, and CIOs need to be ready before they hit. In a preview of his presentation from Gartner IT Symposium/Xpo, Distinguished VP Analyst and Gartner Fellow Daryl Plummer explores the pivotal disruptions that could accelerate change faster than most leaders realize. These in
HR's New Mandate: Redesign Work for the AI Era
Although AI is everywhere, most initiatives aren't moving the needle on growth or cost. That's why HR leaders have a new mandate — stop focusing only on the workforce and start redesigning the work itself. In a preview of their Opening Keynote from Gartner HR Symposium/Xpo, Gartner experts Harsh Kundulli and Katie Sutherland reveal how HR can lead the way in three major shifts in work: augment to
The Truth Behind AI Layoffs and the Future of Work Trends for 2026
AI-driven layoffs are making headlines, but is AI really the main culprit? Or is the story more complex? As organizations enter 2026, leaders face rising performance expectations, cultural strain, and mounting pressure to deliver productivity gains that rarely materialize. What does this mean for the future of work? In this episode of Gartner ThinkCast, host Alexis Wierenga talks with Gartner expe
Gartner's CIO Agenda for 2026: The A.R.T. of Effective Execution
As CIOs enter 2026, the pressure is on: Budgets are flat, headcount is tight, and yet expectations for growth, innovation, and AI adoption are soaring. How can technology leaders deliver impact when resources are constrained and the pace of change is relentless? In this episode of Gartner ThinkCast, Gartner expert Chris Howard walks through the latest CIO Agenda survey results for 2026, as debuted
Best of 2025 | Build, Buy or Bring-Your-Own AI: What's on Your Tech Sandwich?
As we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in April, explores how leaders can scale AI using Gartner's "AI tech sandwich": In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment? Gartner Distinguished VP Analy
Best of 2025 | The Future of Customer Experience: AI Agents, Machine Customers and What CEOs Must Know
As we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in May, dives into the rapid emergence of machine customers and how AI agents are transforming customer experience looks: In this episode of Gartner ThinkCast, we explore what customer experience looks like today — a world where your most valuable customers might not even
The Future of AI Implementation: What's After AI Agents?
AI is transforming faster than leaders can rewrite their strategies, and staying ahead requires a new kind of clarity. So how do you move beyond experimentation and hype to build AI that truly delivers business value? In this episode of Gartner ThinkCast, Gartner Director Analyst Deepak Seth joins to explore what's next in AI implementation, including what comes after AI agents. He'll break down w
Top Tech Trends 2026: Meet the Innovation Superheroes
As disruption accelerates and AI becomes indispensable, CIOs and technology leaders face a critical question: How do you harness innovation without losing control? In this episode of Gartner ThinkCast, Gartner experts Gene Alvarez and Tori Paulman walk through the Top Strategic Technology Trends for 2026, as debuted at Gartner IT Symposium/Xpo. They explore why the pace of change is faster than ev
AI Shockwaves Explained: Disrupt Before You're Disrupted
As generative AI moves from novelty to necessity, its most profound impact isn't in incremental efficiency — it's in the shockwaves that ripple across industries. These disruptions challenge pricing models, rewrite competitive dynamics and even blur the boundaries between entire sectors. So how do you prepare to create — or counter — these seismic shifts? In this episode of Gartner ThinkCast, Gart
IT Symposium/Xpo Opening Keynote 2025: Gartner's Golden Path for CIOs
As AI capabilities surge ahead, human readiness is struggling to keep pace — and that imbalance could derail your path to real value. So how can CIOs and IT leaders navigate this gap and avoid costly missteps? In this episode of Gartner ThinkCast, you'll hear the first 20 minutes of the Opening Keynote from Gartner IT Symposium/Xpo 2025, straight from the stage in Orlando. Gartner experts Alicia M
The 4 Biggest Challenges for IT Leaders in 2026
Leadership won't get any easier in 2026. Geopolitical volatility, accelerating AI disruption and workforce identity shifts are creating unprecedented challenges for IT leaders. So how can you prepare? In this mini episode of ThinkCast, recorded at Gartner IT Symposium/Xpo in Orlando, Gartner Distinguished VP Analyst Mary Mesaglio sums up the insights from her dozens of onsite conversations with CI
From Guardian to Catalyst: 8 Forces Reshaping CFO Identity
As economic volatility, cost pressure and technological acceleration reshape the finance landscape, CFOs are facing a pivotal identity shift. The instinct to protect the enterprise through tighter controls may no longer serve the moment. So what does it take to lead with resilience and unlock growth? In this episode of ThinkCast, Gartner experts Clement Christensen and Mallory Bulman revisit their
Walking the Golden Path to Value: Aligning AI Readiness and Human Readiness
As AI capabilities accelerate faster than many organizations can adapt, CIOs are being challenged to balance ambition with readiness. So how can leaders walk the "golden path" to real, sustainable value? In this episode of ThinkCast, Gartner experts Alicia Mullery and Daryl Plummer break down their Opening Keynote from Gartner IT Symposium/Xpo, and explore how to align both AI readiness and human
From Gartner IT Symposium/Xpo: What's Ahead for CIOs in 2026 and Beyond
As 2026 approaches, AI innovation is accelerating faster than human readiness — so how can CIOs and IT leaders stay ahead? In this episode of Gartner ThinkCast, recorded on site at Gartner IT Symposium/Xpo in Orlando, Florida, Gartner experts Chris Howard and Gene Alvarez share key takeaways from three cornerstone sessions: the Opening Keynote, Top Strategic Technology Trends, and the CIO Agenda.
Your IT Symposium/Xpo Primer: Top AI Insights From the Past Year
In this episode of ThinkCast, we're setting the stage for Gartner IT Symposium/Xpo 2025. You'll hear Gartner experts Mary Mesaglio, Hung LeHong, Gene Alvarez and Daryl Plummer revisit the past year's most impactful IT insights to help you prepare for what's next — from navigating two AI races and unlocking deep productivity to understanding agentic AI and the rise of guardian agents. Keep listenin
The GenAI Productivity Trap: Why Faster Isn't Always Better
In this episode of ThinkCast, we continue last week's discussion around AI value with a question many enterprise leaders still face: Why has increased productivity from GenAI initiatives not led to more value from AI overall? Gartner Senior Director Analyst Nate Suda will walk through how productivity does not automatically equal value, and the often-misunderstood link between the two. From prod
Turn AI Promises Into Measurable Business Outcomes
Executives are asking the same question in 2025: Where is the value AI was supposed to deliver? In this episode of ThinkCast, Gartner experts Mary Mesaglio and Rita Sallam outline how leaders can define, measure and maximize AI value across the enterprise. From productivity gains that don't translate directly to financial returns, to high-stakes bets that could rewrite industry rules, they expla
AI, Strategy & Marketing Growth: What Every CMO Must Do Now
CMOs are facing extraordinary expectations — from the enterprise, customers and their own teams. In this episode of ThinkCast, Gartner experts Alex De Fursac Gash and Kristina LaRocca-Cerrone cover a portion of their Opening Keynote from this year's Gartner Marketing Symposium/Xpo. Together, they outline how marketing leaders can navigate heightened demands, avoid strategic dysfunction and embrace
Next Year or Next Decade? Inside the Far Future of Computing
In this episode of Gartner ThinkCast, we explore the future of computing — from what to expect in the next decade, to the possibilities beyond. Gartner Global Chief of Research Chris Howard is joined by Soyeb Barot, Chief of Research for Gartner for Technical Professionals and VP Analyst, to discuss what this future could look like. Hear how AI is rapidly driving the near-term innovation of quantu
How to Rewrite the Sales Playbook With Agentic AI
With traditional sales growth bets losing steam, today's sales leaders face an urgent challenge: how to hit their numbers and lead their teams through AI-driven reinvention. In this episode of Gartner ThinkCast — recorded live from the 2025 Gartner CSO & Sales Leader Conference Opening Keynote in Las Vegas — Gartner VP Analyst Dan Gottlieb introduces the "Great Sales Awakening," a new era in sales
Gartner's Must-Listen Guide for New Leaders
With 39% of new executives underperforming in their new role, succeeding as a new leader requires more than ambition — it takes the right tools, insights and political savvy. Gartner Distinguished VP Analyst Mary Mesaglio joins first to introduce Gartner Executive FastStart™ — a curated set of tools, roadmaps and resources to help new executives overcome the triple constraint of time, information
AI Agents Were Just the Beginning — Guardian Agents Are What's Next
With agentic AI quickly becoming widespread, we dive into the next evolution of AI agents — guardian agents. As part of our Top of Mind series of insights, Distinguished VP Analyst Daryl Plummer joins to lead us through how guardian agents are emerging as a critical tool for organizations deploying AI agents. As AI agents become more common, guardian agents will monitor, oversee and even protect a
The AI Journey That Will Define Your Data & Analytics Future
In this episode of Gartner ThinkCast, we dive into how data and analytics leaders can navigate the mounting pressure to deliver AI results, while building the trust, governance and business value needed for long-term success. Fresh from the Opening Keynote at Gartner Data & Analytics Summit, Gartner experts Gareth Herschel and Carlie Idoine share why this is the best time to be in data and analyti
AI Agents Are Here: Impact Update on 2025's Top Tech Trends
In this episode of Gartner ThinkCast, we revisit the Top Strategic Technology Trends for 2025 — particularly those focused on AI — and explore the impact they've had so far. Gartner Distinguished VP Analyst Gene Alvarez returns to unpack how this year's most critical tech trends are playing out across enterprises with ever-increasing speed, including agentic AI, disinformation security and AI gove
The HR Reset: Making Work Better in the Age of AI
In this episode of Gartner ThinkCast, we explore how HR leaders can meet the moment in 2025, where AI acceleration, evolving employee expectations and cultural fragmentation are redefining work. Pulled from the Gartner HR Symposium/Xpo™ Opening Keynote, Gartner experts Jessie Knight and Russ McCall uncover the critical role HR must play in addressing widening performance gaps — and how guided coll
How to Create Business Value With AI
In this episode of Gartner ThinkCast, we explore the challenges and opportunities around creating value with AI — especially as generative AI enters the Trough of Disillusionment. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard is joined by Distinguished VP Analyst Rita Sallam to discuss how leaders should align investments with business priorities, manage pr
Still Running Your AI Race? How to Keep Pace for the Rest of 2025
In this episode of Gartner ThinkCast, we return to the AI races with a mid-year reminder on how to keep setting your own pace. Where does your organization stand halfway through the year? And what do you need to keep pursuing? Just as we started the year laying out the AI races, we'll once again hear from Gartner Distinguished VP Analysts Mary Mesaglio and Hung LeHong from their Gartner IT Symposi
Inside the 9 Future of Work Trends for 2025
In this episode of Gartner ThinkCast, we discuss the key trends shaping the future of work in 2025 and beyond. Gartner Senior Director Analyst Emily Rose McRae joins host Alexis Wierenga to examine how organizations are rethinking talent strategies, integrating AI into daily workflows and redefining the employee experience. Tune in to discover: Why AI investments may be falling short — and how to
Confronting Disruption: How to Recognize, Prioritize and Respond
Disruption doesn't always arrive with a bang. Oftentimes, it's the ripple effects that redefine industries. In this episode of Gartner ThinkCast, Distinguished VP Analyst Daryl Plummer joins host Karen Stokes Lockhart to explore how leaders can better recognize, prioritize and respond to disruption. From the rapid rise of generative AI to shifts in energy infrastructure and the emergence of guardi
Your AI-Augmented Future Starts Today
In this episode of Gartner ThinkCast, we explore how generative AI is moving from experimentation to everyday value — and what IT leaders must do to drive meaningful transformation at scale. Recorded live from Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Gartner Director Analyst Autumn Stanish lays out a vision for the next year: one where generative AI enhances productivit
Beyond Productivity: The Strategic Role of AI in Resilient Enterprises
In this episode of Gartner ThinkCast, we explore how to build enterprise resilience amid economic headwinds, technological disruption and geopolitical uncertainty. Gartner Chief of Research Chris Howard returns with actionable insights from our Top of Mind video series. Drawing parallels between aviation and organizational strategy, he outlines how resilient enterprises forecast better, model smar
Priorities, Principles and Plain Talk: How to Lead Through Volatility
In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape. Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, C
The Emerging Tech Disruptors Set to Reshape Our World
In this episode of Gartner ThinkCast, we dive into the transformative impact of technology disruptors set to reshape business landscapes in 2025 and beyond. Straight from his recent webinar on the "12 Emerging Technologies That Will Redefine the Future of Business," Gartner Distinguished VP Analyst Bill Ray explores a few of the most important of these disruptive technologies, and how leaders sho
Mid-Year Strategy Check: CIOs, Are Your 2025 Resolutions Still on Track?
In this episode of Gartner ThinkCast, we check in on one of the most unique and personal pieces of Gartner research: the annual CIO resolutions. Nearly midway through the year, are tech leaders still aligned with the ambitions they set in January? In a quick sampling pulled from our Top of Mind video insights, Gartner Distinguished VP Analyst Mary Mesaglio provides a timely update on how CIOs can
How to Manage Counterfeit Realities: AI, Authenticity & Digital Trust
In this episode of Gartner ThinkCast, we dive into the concept of counterfeit reality, where AI-generated content blurs the line between what's real and what isn't. Gartner Distinguished VP Analyst Daryl Plummer, who is not only an expert in the field but also coined the term "counterfeit reality," explores the risks and opportunities that deepfakes, synthetic data and AI avatars will present in t
When AI Takes the Lead: Navigating Unexpected Emotional Outcomes
In this episode of Gartner ThinkCast, we dive into what it means for organizations as machine tools become our teammates. As the final part of our three-part Top of Mind series on the AI outcomes that matter, Distinguished VP Analyst Mary Mesaglio explores the evolving human-machine relationship, and why behavioral outcomes should be treated with the same attention and rigor as both business and t
A World of AI Excess: The Tech Outcomes That Matter for 2025
In this episode of Gartner ThinkCast, we explore the transformative AI technology outcomes that every executive leader needs to know for 2025. Tune in to hear Distinguished VP Analyst Mary Mesaglio break down what organizations need to understand to navigate a world of AI excess: from AI and data coming from everywhere to a new type of tech stack, the tech sandwich. Dig Deeper Learn more: 3 Ways C
From Uncertainty to Strategy: Navigating Policy Shifts in 2025
In this episode of ThinkCast, we explore how CIOs and tech leaders can navigate evolving U.S. policy changes, economic volatility and AI-driven transformation. Pulled from a recent Gartner webinar on the shifting U.S. policy landscape, this quick discussion features insights from Gartner Experts Milind Govekar, Kristin Root and Michael Harmelink. They delve into strategies for scenario planning, A
Beyond ROI — The 3 AI Business Outcomes Every Leader Must Understand
In this episode of Gartner ThinkCast, we tackle the AI business outcomes that matter most for 2025. As part of our Top of Mind video series, Distinguished VP Analyst Mary Mesaglio unpacks the three key dimensions of AI value — Return on Employee (ROE), Return on Investment (ROI) and Return on the Future (ROF) — and explains how leaders should balance them as a portfolio. Tune in to learn how all t
7 Disruptions to Transform Our World Through 2029
In this episode of ThinkCast, we dive into the disruptions that you might not see coming between now and 2029. Each year, Gartner Distinguished VP Analyst Daryl Plummer unveils his list of disruptions to watch out for at Gartner IT Symposium/Xpo™. He's with us today to walk through all seven disruptions, including AI avatars, water scarcity, personalized cinema experiences and the rise of guardian
Breaking the Curse of Random Success – CIO Agenda for 2025
In this episode of ThinkCast, we're exploring Gartner's 2025 CIO Agenda. Gartner Distinguished VP Analyst Jaime Capella shares key insights from the largest global study of CIOs, revealing how IT leaders can navigate shifting executive expectations and overcome the "curse of random success" in digital initiatives. First delivered at Gartner IT Symposium/Xpo, Jaime outlines the essential steps CIOs
From Hype to Reality – What AI Agents Can (and Can't) Do
In this episode of Gartner ThinkCast, we're giving you a quick breakdown of agentic AI — one of our Top Strategic Technology Trends for 2025 — and the rapidly evolving world of AI agents. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard explains what truly defines AI agents, how they can operate autonomously in both digital and physical environments, and why m
Transforming Absurdities Into Solutions With Mick Ebeling of Not Impossible Labs
In this episode of Gartner ThinkCast, we sit down with Mick Ebeling, founder and CEO of Not Impossible Labs, an award-winning tech incubator and content studio, to explore how technology, creativity and empathy can produce real-world change. An upcoming speaker at the 2025 Gartner Data & Analytics Summit in Orlando, FL, Mick shares how his team tackles the world's "absurdities" — problems that sho
Pace Yourself in the AI Races
In this episode of ThinkCast, we're sharing the unique Gartner view on how CIOs and other IT executives can set their own pace in the AI innovation races — whether it's leading the charge, following trailblazing vendors or embracing the transformative influence on employees and society. This recording, delivered by Distinguished VP Analysts Mary Mesaglio and Hung LeHong, is excerpted from the Gart
How to Turn Plans Into Actions in 2025
With the start of a new year and leaders looking to turn their strategies into actions, we're revisiting some timely advice for executive vision. Whether you're joining a new organization or are a veteran leading a company transformation, it's critical for any executive leader to know how to build, craft and execute a change in direction. In this episode, Distinguished VP Analyst Mary Mesaglio wal
ICYMI: When Not to Use Generative AI
As we continue to incorporate AI into our own work, it's worth considering when GenAI is not appropriate — and in those situations, which, if any, other AI techniques are. In this episode, Gartner Senior Director Analyst Leinar Ramos, whose work focuses on artificial intelligence, explains that generative AI is not the silver bullet it's often made out to be. While indeed game-changing, GenAI is o
Scale AI with Data and Analytics
In this episode of ThinkCast, Gartner VP Analyst Gareth Herschel walks through the top five ways to scale AI initiatives using data and analytics. In a preview of the 2025 Gartner Data & Analytics Summit, Gareth breaks down actionable strategies, like aligning AI tools with the right use cases, fostering good governance and making data AI-ready. Dig Deeper Learn More: Gartner Data & Analytics Sum
Agentic AI: Behind the 2025 Top Tech Trend
In this latest episode of Gartner ThinkCast, we chat with Gartner Senior Director Analyst Tom Coshow to explore agentic AI, one of the key trends featured in the Gartner Top 10 Strategic Technology Trends for 2025 report. Hear how AI agents are transforming industries with their ability to autonomously plan and execute tasks — and what distinguishes them from GenAI language models. Tom shares real
How Digital Twins Will Upend the Customer Experience
Today, we are exploring the emerging world of digital twins — particularly twins of a customer — with Gartner Global Chief of Research Chris Howard and Gartner VP Analyst, Michelle DeClue, on the retail-consumer goods industry team and cross-practice leader on the subject. They parse out how to define a customer, what makes a digital twin and how the relationship between the two could revolutioniz
Inside the Gartner Top 10 Strategic Technology Trends for 2025
Amid the challenges of navigating social and economic disruptions and trends, the 2025 Gartner Top 10 Strategic Technology Trends will help you set a path forward to anticipate and prepare for future success. Fresh off debuting his research at Gartner IT Symposium/Xpo™ conference, Gene Alvarez, Distinguished VP Analyst and leader of Gartner's Top Trends team, breaks down how each trend — from AI i
GenAI and Education: The Short-Term Risks and Long-Term Opportunities
Coming off the seismic shift to virtual learning during the pandemic, education is facing another wave of transformation, this time from technology. Although the rise of generative AI has many educators worried about plagiarism, it actually holds the potential to revolutionize the way students learn and academic institutions operate. According to Tony Sheehan, a Gartner VP Analyst focused on educ
The AI Hype Cycle 2024: What's Next for GenAI
Understanding the trajectory of AI technologies is crucial for executive leaders looking to harness these innovations' full potential. In this episode, Senior Director Analyst Afraz Jaffri breaks down the 2024 Gartner Hype Cycle™ for AI, offering a clear perspective on the latest developments and trends in AI. Discover where GenAI stands today, what's next for maturing technologies such as compute
Understanding AI Through the Eyes of Your CEO
Every year, Gartner conducts a survey to understand the major business concerns and priorities of CEOs and senior executives. This year, AI proved to be a hot topic. In this episode, David Furlonger, a Distinguished VP Analyst and Gartner Fellow in our Global Enterprise Executive Research Group, discusses why AI is getting the most attention of any new technology, how CEOs are thinking about AI's
How to Succeed in a New Executive Role
Navigating a new executive role can be daunting, but with the right strategies, you can hit the ground running and make an immediate impact. In this episode, Ed Gabrys, a Managing Vice President at Gartner, breaks down how to establish yourself in a new role, gain trust and lead with confidence. He touches on the essentials of personal branding and the importance of influence in leadership, and o
The Role of AI in a Human-Powered Enterprise
While the integration of AI and automation in the workplace feels inevitable, it would be a mistake to assume that these technologies will simply replace swaths of the workforce. In fact, AI is a powerful tool to enhance creativity and innovation. In this episode, Peter Aykens, the Chief of Research in Gartner's HR practice, breaks down the human-powered enterprise — a new, people-centric way that
How Executives Can Turn CEO Concerns Into Opportunity
As CEOs work to meet the dual challenges of growing the business while responding to evolving markets, they are calling on the executive leaders underneath them for support and innovation. In a keynote originally delivered at Gartner Supply Chain Symposium/Xpo, Distinguished VP Analyst Ken Chadwick shares insights on how C-suite leaders can find potential within the tension in their organizations
AI Is a Cybersecurity Tool and Threat
When it comes to cybersecurity, artificial intelligence is proving to be both a formidable defensive tool and a potential threat. Today, Patrick Hevesi, VP Analyst with Gartner for Technical Professionals, discusses the concept and implications of "dark AI." He also highlights proactive measures your organization can take to mitigate its risks, such as developing private instances of AI and str
Why Academic Partnerships May Be the Key to Innovation and Growth
Coming out of a tumultuous academic year, educational institutions are facing headwinds from all sides. Between maintaining financial sustainability, enrollment challenges and the need for technological innovation, collaborations between higher education institutions and the technology industry, technology vendors and other education providers are becoming increasingly critical. Paul Riley, Sen
Navigating AI: Cultivate Healthy Human-Technology Partnerships
The potential of new AI tools is unarguable, but the fundamental question remains: How much do you trust AI? In this episode, which originally aired as part of our Top of Mind video series, Gartner Distinguished VP Analyst Mary Mesaglio explores both our trust and distrust of digital technology and provides insight on how to navigate the complexities of dealing with a nonhuman entity and cultiva
The Secrets of Brands Winning at Digital Marketing
In the noisy world of digital marketing, what can catapult a brand to "genius" status? Suzanne Schwartz, Senior Director Analyst in the Gartner for Marketing Leaders practice, delves into the findings of our annual Genius Brands report, which benchmarks the digital marketing performance of brands across industries. This year's report emphasizes the importance of investing in people and processes
How Data and Analytics Can Bring AI and Humans Together
As organizations implement AI in decision making and how work gets done, trustworthy data is essential to adding value every step of the way. Inadequate data governance or unclear AI ambitions leaves enterprises at risk of falling behind. In this keynote address from Gartner Data & Analytics Summit 2024, Distinguished VP Analyst Debra Logan and VP Analyst Ehtisham Zaidi emphasize that the journe
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