Last2First Podcast
Last2First Podcast explores the final mile in logistics, featuring conversations with industry experts and entrepreneurs. Topics include optimizing delivery routes, enhancing customer satisfaction, navigating regulatory hurdles, and leveraging technology for efficiency. The show offers actionable advice for business owners in the logistics industry.
Episodes
Why Cutting Back-Office Costs Is The Only Lever Logistics Owners Have Left (Part 3) | Remotely+
Labor is one of the biggest costs in this industry, and in Part 3 of the Remotely+ series, Jason Burns and the team get to the heart of it: trust, and the strategic reason nearshore talent is the one cost a logistics owner can still cut.Learn more or find talent: https://www.remotelyplus.comAs Matt puts it, a mid-sized logistics owner is stuck. You can't get your trucks any cheaper, you c
He Delivers For More Than Half The Fortune 20 | Tyler Thatcher, Western Peaks Logistics | Last2First
Tyler Thatcher didn't come from transportation. He built his early career in technology, riding the software wave through the dot-com crash, then spent time in private equity before buying a small final mile courier company in 2011, knowing almost nothing about the industry. Days after closing, DHL dropped them, wiping out about 20% of the revenue overnight. That was his introduction to l
Truck Leasing vs Buying: Why Owning Your Fleet Is Costing You More | Wayne Posten | Last2First
Wayne Posten spent 32 years in home delivery before building the company he runs today. He started on a truck in Atlantic City in the early '90s, became a contractor, and worked his way up to Chief Operating Officer of his own company and final mile Vice President for a billion-dollar operation. He knows exactly what it costs to be a small operator, because he spent decades as one.Now, as
How Nearshore Talent Turns A $72K Hire Into $30K (Part 2) | Remotely+ | Last2First
Labor is one of the biggest costs in this industry. In Part 2 of our Remotely+ series, Jason Burns and co-founders Steve Schoeffler and Matt Cohen get into the economics, exactly how the savings work and where the up to 70% actually comes from.Learn more or find talent: https://www.remotelyplus.comThe founders break down the real math. A customer service or dispatch role runs a flat $2,40
How He Built The #1 Podcast In Trucking With 50 Million Downloads | Rahmel Wattley | Last2First
In this episode you will learn how a passion project became the biggest media brand in trucking, how to grow a niche audience that advertisers actually pay for, why relationships open more doors than resumes, and what most brands get wrong when they sponsor a podcast.In a role reversal, host Jason Burns turns the mic on Rahmel Wattley, founder and CEO of Truck N' Hustle, the number one me
How To Cut Your Labor Costs Up To 70% With Nearshore Talent | Remotely+ | Last2First
Labor is one of the biggest costs in this industry. In Part 1 of this three-part series, Jason Burns sits down with Steve Schoeffler and Matt Cohen, co-founders of Remotely+, to break down how nearshore talent from Central and South America can cut hiring costs by up to 70%.Learn more or find talent: https://www.remotelyplus.comRemotely+ places bilingual, screened, and vetted remote profe
Dr. Kevin Truett: Pastor, PhD, TV Host, Author, Built A 7-State Logistics Network
In this episode you will learn how to build client relationships that outlast contracts, when to say no to a customer to protect your business, how a national delivery network is testing robotics and AI, and what it really takes to stay relevant as the industry changes.Host Jason Burns sits down with Kevin Truett, EVP of Business Development at Speedy Delivery, a company that started with
Lawyer Turned Founder, 11,000 Trucks, 9-0 Ruling, Why New Carriers Are Finished | Alex Winston
Alex Winston started Reefer Van Network in 2022 as a piece of internal software. Four years later it moves hundreds of loads a day across roughly 400 refrigerated trucks and 11,000 total drivers, essentially an on demand network for small, temperature sensitive, time critical freight. He built it in a niche most large carriers ignore, and he came to it from an unlikely place: a career as
Marketing CEO: How ChatGPT Finds Your Buyers, The $42 Email & Getting Discovered | Stephanie Alter
Most logistics companies treat marketing as a reactive afterthought, something you scramble to prep before a trade show. Stephanie Alter argues that mindset is now costing them business they never even see. Roughly 80% of logistics buyers research and vet partners online before any contact, and a growing share start that discovery inside ChatGPT, Gemini, and Perplexity. If your company is
He Worked for Free for a Year. Now He Runs 80+ Facilities | Tom Jowers | Last2First
When Tom Jowers joined ADL in 2003, the company could not afford to pay him. He worked for free for a year. By the time he and his partners sold to private equity in March 2022, ADL had grown from roughly 4 million dollars in top line revenue to just shy of 50 million, with 18 offices across the Southeast. Today, as Regional President of ADL Final Mile, he helps run a network of more than
From Bartending to President of Crossroads Courier: The Liz Klein Story | Last2First
From bartender to President of a 700-driver courier operation - Liz Klein shares exactly how she did it.Liz Klein went from bartending and printing her résumé onto a CD at the public library to running Crossroads Couriers a super-regional operation with 700 independent-contractor drivers across five markets and nine acquisitions. In this Last2First episode, she and host Jason Burns get sp
He Made the NFL. What He Did Next Was Even More Impressive
Most fans know Earl Bennett as one of the greatest receivers in SEC history.In just three seasons at Vanderbilt University, Earl became the SEC's all-time receptions leader before being drafted by the Chicago Bears and spending six years in the NFL.But this episode isn't just about football.It's about resilience, reinvention, and what happens when you refuse to let your circumstances defi
4 Final Mile CEOs Reveal What It Really Takes to Scale a Delivery Company
At FMF360 during the CLDA 2024 Conference, Jason Burns sits down with four of the industry's most respected leaders for an unfiltered discussion on growth, technology, acquisitions, driver recruitment, customer pricing, profitability, and the future of logistics. What does it take to build, scale, and lead a successful final mile delivery company in today's market? Is final-mile the same
He Sold His Pharmacy, Then Built the Software That Controls Prescription Delivery in America
What if the hardest part of building a logistics company was not the drivers or the routes, but getting a pharmacy to trust you with their patients' medications? Kunal Vyas figured that out, and then he built the infrastructure so nobody else has to.Kunal started as a pharmacy technician counting pills at 26. By 29, he had a logistics problem he could not outsource his way out of. So he b
The IC Legal Trap That Can Kill Your Delivery Business
Most final mile operators think their IC contracts protect them. They do not.Transportation lawyer Doug Grawe breaks down what actually keeps your business safe and what quietly puts it at risk.TIMESTAMPS00:00 - Intro and Welcome03:45 - Doug's Path Into Transportation Law09:30 - No Single IC Definition17:00 - How TPAs Actually Work25:00 - Government Audits: What to Do34:30 - Arbitration a
From $2,500 in the Bank to $250M in Revenue: Matt Silverberg’s Last Mile Playbook
Matt Silverberg walked into a failing $10M courier company with six months of runway, $100,000 in monthly losses, and zero logistics experience. He walked out years later as CCO of a $250M global healthcare logistics powerhouse. This episode is the full story.In this conversation, Matt takes us from his days as a clinical psychology student covering radiopharmaceutical routes at night to
Michael Frankel: Why Most Entrepreneurs Get This Completely Wrong
What does it take to grow a family-run logistics business from just a handful of drivers to nearly 2,000 across the U.S. and Canada?In this episode of Last2First, Jason Burns sits down with Michael Frankel, President of Sir Lancelot Courier & Delivery and COO of PDX, for a conversation packed with real operator insights, lessons learned, and plenty of laughs.Michael shares his journey
65 Years, 3 Generations & One Accident That Changed Everything
65 years. Three generations. One leader's turn to modernize or get left behind.In this episode of Last of First Podcast, Jason Burns sits down with David Hardy, President & CEO of Bonnie Speed Logistics, one of the longest-running courier companies in Ohio, founded in Cleveland in 1959.David's path was anything but straight. Hampton University. Purdue chicken processing lines. New Jer
From Miami Courier to 13,500 Members: The Steve Howard Story
33 years. One partner who went bankrupt. Millions left on the table. And zero regrets.In this episode of Last of First Podcast, Jason Burns sits down with Steve Howard — 2026 CLDA Hall of Fame inductee, former owner of Esquire Express in Miami, and current Director of eCommerce Solutions at WCA, the world's largest freight forwarder network with 13,500 members across 197 countries.Steve b
Why Every Logistics Company Gets Stuck at $10M (And How to Break Through)
Zero experience. Zero contacts. Zero clue how to run a courier business.He bought a $1M last mile logistics company anyway , and 14 years later walked away with a private equity exit.In this episode of Last of First Podcast, Jason Burns sits down with Walker Allen, founder of A3 Holdings and former owner of Specialty Freight & Courier — a logistics entrepreneur who built a medical cou
She Left Wall Street & Built a Medical Courier Empire
What if you could build a profitable business from scratch—without experience, tech skills, or a huge investment?In this episode, Rebecca Massicotte, founder of Red Fox Medical Courier, shares how she went from Wall Street burnout to building a multi-city healthcare logistics company—serving critical patient care operations across the U.S.You’ll discover:How she started with just a websit
Hurricane & a Truckload of Toilet Paper
What does it really take to take over a family business and scale a logistics company?In this episode of Last2First Podcast, we dive into last-mile logistics, delivery service businesses, and business growth with a second-generation owner who stepped into leadership and transformed operations.We talk about:•Taking over a family business the right way•Scaling a logistics company in a compe
How a $50M Logistics Company Was Built… Then Lost
Amanda Factor is a third-generation logistics leader, sales expert, and now VP of Sales & Business Development at Hackbarth Delivery Systems. In this episode of the Last2First Podcast, she breaks down what it really takes to grow, price, and scale a last mile business in today’s market.From growing up in the Chicago Messenger legacy to helping scale a $50M operation, Amanda shares rea
Why Your Labor Model Is Putting Your Business at Risk | Chuck Moyer
In Part 2 of this Last2First Off-Season Mini Series, we go deeper with Chuck Moyer, President of Task4Pros, into a topic most operators overlook:👉 Risk. Liability. And the true cost of labor.From workers’ comp exposure to OSHA compliance to misclassification risks, this episode breaks down what’s really at stake when you don’t have the right labor model in place.In this episode, we cover:
How to Solve Labor Shortages in Logistics | Chuck Moyer (Task4Pros)
In this special Last2First Off-Season Mini Series, we sit down with Chuck Moyer, President of Task4Pros and CLDA Hall of Famer, to break down one of the biggest challenges in logistics today: labor.This isn’t just about staffing.It’s about building real operational capacity in your warehouse and supply chain.In Episode 1, we cover:Why labor shortages are getting worse in logistics✅The dif
The Leadership Playbook Behind a $25M Last Mile Company
In this episode of the Last2First Podcast, Jason sits down with Lance Dearborn, founder & CEO of Take 2 Logistics (Central Florida), for a masterclass on people, numbers, and scaling the final mile the right way.Lance shares his origin story dropping out of high school, rebuilding his life with a plan, earning an accounting degree and Master’s in Taxation, then making the pivotal deci
How to Build High-Performing Teams That Last
In this special, unplanned studio session, Jason sits down with Dr. Dominic Morais, a longtime friend from Vanderbilt and a leader in talent development and organizational culture (San Antonio Spurs).This episode goes beyond the “X’s and O’s” of business and gets into what most leaders avoid: the person behind the company trust, care, accountability, emotional intelligence, and the intern
Hollywood Courier Secrets: Studio Deliveries, Teamsters, and the “Massive Success” Mindset
In this episode, Jason sits down with Jesse Perez, Founder & CEO of Classic Couriers, a Hollywood-based courier company founded in 1982. With 40+ years in the business, Jesse shares a rare behind-the-scenes look at studio logistics, Teamsters, film-era deliveries, and how Classic Couriers pioneered efficiency long before “last mile” became a buzzword.From getting fired due to nepotism
Not Just Any Growth! The Strategy Behind Expak Logistics
Chairman & CEO Michael Kraus joins Jason Burns on Last2First to break down how Expak Logistics rebuilt from the ground up, including the bold choice to walk away from Amazon, shift to an asset-light managed transportation model, and scale nationwide through an agent network, strong SOPs, and obsessive operational discipline.If you’re building in the final mile / middle mile / retail d
Deliver Different: The Courier Software Built from Real Operations
In this episode of the Last2First Podcast, Jason sits down virtually with Steve Bonnici, founder of Urgent Couriers and co-founder of Deliver Different joining from **Auckland.Steve breaks down the real origin story: how his family’s transportation roots shaped his path, how Urgent Couriers evolved from traditional messenger work into major medical + routed logistics, and why a decision
Courier vs Carrier + Air Freight Regulations: Ralph Perrothers on TSA, IAC & STA Training
Air freight compliance is one of the most misunderstood parts of the courier world, and it can cost you big if you get it wrong.In Episode 5, I sit down with Ralph Perrothers, Founder & CEO of On-the-Go Cargo (NY/NJ), to break down the real-world shift from expedited air freight to local on-demand after 9/11, how AOG (aircraft on ground) freight works, and the TSA compliance stack ev
The problem isn't the driver - it's leadership.
What does it take to build a final-mile delivery network that covers every ZIP code in Arizona and scales into Nevada/Utah without relying on independent contractors?In this clip, Jason Burns sits down with Ken Reynolds, Founder & CEO of Accurate Cargo Delivery, to break down how an air freight cartage company evolved into a diversified final mile operation with ~95 vehicles, includin
Building a Delivery Business Without a Playbook
New Episode! Ryan Cunningham transitioned from the medical field to building a fast-growing last-mile operation, and within about 18 months, she scaled Snaps Logistics to 40 drivers.In this episode, Ryan breaks down how she started with gig apps in a sedan, upgraded into larger vehicle capacity, landed contracts, managed growth pains (including driver issues and missed deliveries), and wh
Air Freight + Final Mile: How to Build Routes, Fill Trucks, and Protect Margins
In Episode 44 of the Last2First Podcast, we sit down with Chris Bartley, COO of Fifth Dimension Logistics (New Jersey), to break down what it really takes to run a customized logistics operation from air freight cartage and contract logistics to scaling with an independent contractor (IC) model, managing peak-season uncertainty, and building a weekly KPI dashboard that keeps the business
How Regional Carriers Win Bigger Shippers: Footprint, Tech, Contracts & Partnerships
Last2First Family this episode is all about finding MORE volume… and more importantly, PROFITABLE volume.We are joined by Timur, Founder & CEO of Small Parcel (and host of Logistics Remix). Timur lives “in the middle” between shippers, 3PLs, and the carriers who actually execute the last mile. We break down what shippers care about, how small parcel pricing really works, why FedEx/UPS
Inside the SDS Rx Story: 17 Years to a Game-Changing DHL Exit
In this Off-Season Exclusive of the Last2First Podcast, Jason Burns sits down with Drew Kronick, former Founder & CEO of SDS Rx (now part of DHL Supply Chain) to unpack how he built a national healthcare last-mile platform, partnered with private equity, and ultimately sold to the largest logistics provider in the world.Drew shares his journey from growing up in a family delivery busi
50 Years of Priority Dispatch: Jeff Thomas on Family, Drivers & Growth
Ladies and gentlemen, Last2First family… we’re closing out Season 4 with a heavyweight.Jeff Thomas is the President & CEO of Priority Dispatch, a second-generation leader who helped turn a one-vehicle operation serving Procter & Gamble in 1973 into a nearly $100M regional powerhouse in the Midwest.In this Season 4 finale, we sit down in his hometown of Cincinnati, Ohio to unpack:✅
From Chicago To the World: Daniel Gonzales leading US Messenger
Episode 40 – Daniel Gonzalez, President & CEO of US Messenger & Logistics Management Group + President of Olympic Logistics In this episode of the Last2First Podcast, Jason Burns sits down in Chicago with Daniel Gonzalez, a second-generation leader who now runs US Messenger, one of the dominant last mile providers in the Chicago market – and has recently acquired Olympic Logistics
Inside the Automotive Delivery Goldmine with Tony Carter (Principle Distribution)
What does it take to grow automotive delivery revenue from $300K to $1.6M in 90 days… and still sleep at night? In Episode 38 of the Last2First Podcast, Jason Burns sits down with Tony Carter, VP of Business Development at Principal Distribution and EVP of Axion Professional Solutions, to unpack a lifetime of lessons from the baseball field, the warehouse floor, and the final mile. Tony b
Final Mile Masterclass: Distribution, Medical, IC Model & Margins
In this episode, Jason sits down with Jim Bernecker, President & Chief Sales Officer of Relay Express, to unpack how a regional courier scaled across Cincinnati, Dayton, Columbus, Cleveland, Detroit, Indianapolis, and Louisville—and how they balance on-demand, medical/pharma routes, and a large-vehicle distribution arm. You’ll hear how Relay built density with cross-dock operations, w
The Hard Truth About Rates, 3PLs & Growth in Final Mile
Episode 36 is OUT TODAY! Host Jason Burns sits down in Chicago with Assif Hussain, Founder & CEO of Great American Delivery Service, for an unfiltered look at last-mile entrepreneurship: the immigrant grind, that first dock-door win, riding out cash-flow pain, and the real math behind 3PL vs direct customers. Assif came to the U.S. with $40 and big dreams. He learned the streets from
CLDA President Joel Pinsky on Final Mile Growth, Networking & Leadership
In this episode of the Last2First Podcast, host Jason Burns sits down with Joel Pinsky, CFO of Global Messenger & Logistics and the current President of the Customized Logistics and Delivery Association (CLDA). Joel’s journey is anything but traditional — from starting as a CPA, then becoming a restaurateur, to finding his way into the final mile industry through a consulting role tha
Fixing Final Mile Value: Pricing, Efficiency & Innovation — Chuck Moyer
This week Jason Burns sits down with Chuck Moyer — President of Task4Pros, CLDA Hall of Famer, and one of the most respected leaders in the final mile industry. With over 40 years of experience, Chuck has seen it all — from dispatching with wall cards and map books to leveraging AI, automation, and innovative labor solutions to scale businesses nationwide. In this episode, Chuck shares: ✅
DDU Collapse, Hard Pivots, Real Leadership: The NOW Courier Story
Season 4 of the Last2First Podcast kicks off with Ryan Schwalbach, President at NOW Courier. Ryan’s journey as a second-generation owner is full of highs, lows, and tough decisions—including firing his largest customer just years after acquiring the company from his parents. In this conversation, Ryan shares raw insights on leadership, resilience, and navigating a courier business through
Why Ionic Bought CXT: Andy Tryba’s Plan to Speed Up Last-Mile Tech
n this Off-Season Exclusive, Jason sits down with Andy Tryba (Co-founder & CEO, Ionic Partners, the new owner of CXT Software) to answer the big questions: Why acquire CXT? What changes now? And where is last-mile tech headed next? We dig into: ✅How Ionic plans to double down on CXT’s product velocity (weekly releases, automated testing, AI-first engineering) ✅A vision for a truly aut
Apply Trucking Rules to Final Mile Insurance: Visibility, Compliance & Better Rates | Tanner Owens
In the third episode of our CUI Insurance mini-series, Jason Burns sits down with Tanner Owens, President of CUI Insurance Agency, to dive deep into trucking compliance, risk management, and how final-mile carriers can learn from trucking best practices. From CAB reports and FMCSA safety scores to workers’ comp E-Mod analysis, telematics, and return-to-work programs, this conversation bre
Bahamian Logistics: Why True Independence Means Controlling Your Shipping
Welcome to our first international episode of Behind the Mile! 🌍 In this special Bahamas edition, Jason Burns sits down with Ceri Howells, CEO of CLX Logistics, to explore how the islands are redefining last mile logistics. From the historic role of MailBoats to pioneering new tech-driven solutions like DomesticFreight.com, Ceri shares how The Bahamas is solving challenges unique to islan
Courier Speed vs. Trucking Speed: The Advantage No One Talks About
Season 3 Finale with Mark Cossack (CEO, Priority Courier Experts). We dig into scaling a mixed fleet (“tissue samples to tractor trailers”), winning with on-demand dock trucks, lease-purchase programs, IC compliance, government affairs, and why “trends favor our industry”—but not the timid. Direct quotes from this episode: • “We can deliver freight at courier speed. They deliver freight a
Resilience in Logistics: Ruth Correa on Building Two Delivery Companies
Episode 31 of the Last2First Podcast features Ruth Correa, founder and CEO of Cheetah Final Mile and Tempo Courier. Ruth’s story is one of resilience, strategy, and growth. When the housing crash of 2008 wiped out her career, she pivoted into logistics while pregnant and built two successful delivery companies across South Florida and Kansas City. Today, she leads operations spanning fina
How Family, Resilience & Vision Built Alvy Delivers
In this episode of the Last to First Podcast, Jason Burns sits down with Noah Alvarez, CEO of Alvy Delivers, to talk about building one of California’s fastest-growing final mile delivery companies. From launching a business with his brother, to navigating early struggles, to becoming a leader on the national CODA board, Noah shares his journey and the mindset that helped him rise quickly
Scaling a Multi-Market Last Mile Business | AL Baptiste on Discipline & Growth
In this inspiring Last to First Podcast episode, Jason Burns sits down with AL Baptiste, President & CEO of 24/7 Enterprises, LLC and CLDA board member, to talk about his remarkable journey from Haiti to leading a multi-market final mile company.We cover his entrepreneurial story, scaling into multiple states, breaking into healthcare logistics, navigating government contracts, the po
Building a $10M Courier Company in a Weekend | Chris MacKrell on Last2First
🔥 This isn’t your typical logistics interview. Welcome to the Hot Seat edition of the Last2First Podcast, where we combine spicy wings with even spicier insights. Jason Burns sits down with Chris Heffernan, CEO of Dlivrd, to talk business, culture, tech — and try to survive five levels of hot sauce. From humble beginnings as a solo founder delivering Philly cheesesteaks, Chris now leads D
From Food Delivery to 12,000 Drivers: Chris Heffernan in the Hot Seat 🌶️
🔥 This isn’t your typical logistics interview. Welcome to the Hot Seat edition of the Last2First Podcast, where we combine spicy wings with even spicier insights. Jason Burns sits down with Chris Heffernan, CEO of Dlivrd, to talk business, culture, tech — and try to survive five levels of hot sauce. From humble beginnings as a solo founder delivering Philly cheesesteaks, Chris now leads D
Is Your Business Ready for AI? George Shultz Sounds the Alarm
AI is here — and the logistics industry better be ready. In Episode 26 of the Last2First Podcast, Jason Burns sits down with George Shultz, a veteran logistics leader and tech-forward thinker, to talk about the AI and robotics wave that’s reshaping the final mile. From Figure.ai’s bipedal robots sorting packages at BMW’s Spartanburg plant to China mandating AI education in schools, this e
The Cost of Getting It Wrong: Openforce on 1099 Compliance & Lawsuits
🚨 In-Season Exclusive with Openforce In our first-ever in-season exclusive, we sit down with Wendy Greenland, CEO of Openforce, and Carly Fleisher, VP of Strategic Accounts, for a powerful and eye-opening conversation about risk, compliance, and the future of the independent contractor model in the final mile industry. We cover: ✅How small mistakes — from dispatcher language to payment wo
Final Mile is Broken? Larry Zogby on Compliance, Culture & the Real Game
EPISODE 25 – LARRY ZOGBY | RDS DELIVERY In this masterclass-level conversation, Jason sits down with Larry Zogby, the legendary CEO of RDS Same Day Delivery, also known as The Magic Man. With 38 years in the final mile game, Larry drops raw wisdom on everything from knowing your numbers to building a culture that lasts. 🔑 In this episode, you'll learn: Why knowing your numbers is the key
How Mitch Miller Turned a Class Project into a $1M+ Courier Business | Last2First Ep. 24
Have you ever written a college paper that turned into a business? Mitch Miller did — and it changed his life. In Episode 24 of the Last2First podcast, host Jason Burns sits down with Mitch, VP of Package Express, to unpack his incredible journey from student entrepreneur to respected logistics leader. 02:00 Introduction and Welcome 02:26 Guest Introduction: Mitch Miller 03:36 Mitch's Rol
Secrets to Scaling a Courier Business with High Margins | Mike Gualtieri Interview
We kick off Season 3 with a legend in the final mile industry — Mike Gualtieri, a Hall of Famer, past CLDA President, and the founder of Pro Courier. From starting out in 1980 as a Sky Courier sales rep to building and exiting Connecticut Courier, to launching Pro Courier, Mike has seen the courier industry evolve from paper-heavy overnight runs to mission-critical cold chain and same-day
We Got Receipts: Trade Secret Lawsuit Breakdown with SCI COO Pete Fidopiastis
In this Off-Season Exclusive episode of Last2First, we're diving into one of the most talked-about controversies in the final-mile space: the legal battle between two major industry players. Our guest, Pete Fidopiastis, COO at SCI and a former trade secret attorney, brings receipts — literally — and gives us a raw, inside look at what's happening behind the scenes. 🔥 This episode covers:
Why Final Mile in Food Is the Opportunity of the Decade
What do EDM, hot dogs, and food-grade supply chains have in common? Rob Stevens. In this episode of Last2First, host Jason Burns sits down with Rob Stevens, Vice President of 3PL at McLane Global, to unpack one of the most compelling journeys in supply chain leadership—from slugging it out in CH Robinson’s freight boiler rooms to leading enterprise-level warehousing and transportation in
What They Don’t Teach You About Final Mile
Tim Cocchia, COO of Excel Delivery Services, joins Jason Burns for one of the most honest and insightful conversations we've had yet. From inheriting his family’s final mile business, scaling it to $20M, losing it, and rebuilding in tech and operations, Tim’s journey is filled with real lessons for operators at every level. We cover it all—pricing, IC vs. employee models, risk management,
Tech That Wins Bids, Retains Clients & Predicts the Future
Welcome to Episode 3 of our Dispatch Science mini-series on the Last to First podcast! In this final episode, Jason Burns sits down with Arthur Axelrad to explore how the right Transportation Management System (TMS) is more than just software—it’s your competitive edge. We dig deep into: ✅How to quickly import and price RFPs with built-in route simulation tools ✅Why shippers are demanding
Compliance, Growth, and Gamification: Carly Fliesher’s Playbook for Success
In this episode of the Last2First Podcast, host Jason Burns sits down with Carly Fliesher, Senior Manager of Strategic Partnerships at Walmart. Carly shares her incredible journey — from early days at DDI to now managing over a million drivers through the Walmart Spark Driver program! 🚚✨ 3:06 Introduction and Guest Welcome 4:03 Carly Fleischer's Career Journey 5:09 Walmart's Same-Day Deli
Final Mile Compliance as a Competitive Edge
🚀 Episode 3 of the GigSafe Mini-Series Is Live! In this powerful final installment, Jason Burns sits down with David Pickerell, CEO of GigSafe, to talk about where the puck is going in the final mile—and how GigSafe is becoming the system behind growth for tomorrow’s logistics leaders. 🎯 Topics in this episode: How GigSafe is saving delivery companies 20–30 hours/week in compliance time W
Born out of the Final Mile - Solving Workforce Problems We Experienced
🔥 Episode 3 — The Final Chapter in the ADLINC Mini-Series On this episode of the Last2First Podcast, Jason Burns wraps up the powerful 3-part series with ADLINC founder Dave Douglas, diving deep into what really sets their workforce solutions apart in the final mile space. 👉 What we cover in this episode: Why compliance & training are non-negotiable How ADLINC’s centralized team model
When the Business Is Family — And the Family Is the Business
What happens when the business you helped grow... lets you go? In this raw and revealing episode, Jason sits down with longtime friend, mentor, and former second-generation logistics leader Eric Donaldson. It’s one of the most transparent and personal episodes of the season. Whether you're a founder, family business owner, or final mile operator — don’t miss it. 01:47 Introduction and Spe
Captive Insurance Explained: How to Bet on Yourself & Save Big
In Part 2 of our Last2First mini-series with CUI Insurance, Jason Burns sits down again with Tanner Owens, one of the nation’s leading brokers in captive insurance. If you're a Final Mile business frustrated with rising premiums and feeling like your strong safety record gets you nowhere — this episode is for you. We unpack: 🔒 What captive insurance actually is — and how it’s different fr
“Smarter Dispatching, Real Savings: Solving Final Mile Pain Points with Dispatch Science”
Welcome back to Part 2 of our exclusive Last2First tech mini-series, sponsored by Dispatch Science. In this episode, Jason Burns sits down with Arthur Axelrad, Co-Founder and CEO of Dispatch Science, to dig deep into the real operational pain points delivery business owners face daily. We’re talking about: ✅ Route optimization for multi-vertical delivery models ✅ Reducing dispatch staff b
From Physician to CEO: How Dr. Amit Gir Built Phox Health From $43 to Nationwide Success
In this episode of the 'Last2First' podcast, host Jason welcomes Amit Gir, the co-founder and CEO of PHOX Health. Amit shares his extraordinary journey from being a board-certified internal medicine physician to creating an innovative tech-enabled logistics company. Discover how PHOX Health integrates technology with operations to streamline complicated medical deliveries, ultimately enha
Saving $$$ with Smarter Compliance | GigSafe Insurance Deep Dive
🚨 Episode 2 of the GigSafe Mini-Series is live! In this episode of Last2First, host Jason Burns and GigSafe founder David Pickerell take a deeper dive into the real reason insurance rates are crushing final mile companies — and how GigSafe is helping businesses and drivers save money through smarter compliance, tech integration, and access to affordable, tailored coverage. From Occupation
The Smartest Way to Grow Your Final Mile Team (No Office Needed)
💼 Back with Part 2 of the ADLINC Mini-Series! In this episode of Last2First, host Jason Burns and David Douglas from ADLINC break down exactly what happens after you decide to partner with a remote logistics coordinator — and why final mile companies are turning to ADLINC to scale faster and smarter. 🔑 Whether you're struggling to staff overnight dispatch, driver recruiting & onboardi
How Courier Express Scaled 20X in Final Mile | CX Logistics Uncovered
From the Dock to the Top: Richard Whitlock’s 50-Year Journey in Final Mile Logistics 🚚 In this episode of Last to First, Jason Burns sits down with Richard Whitlock, President of CX Logistics, a division of Courier Express and one of the largest 3PLs in the final mile space. Richard’s incredible 50-year journey — from sweeping trailers and driving trucks to running a national logistics op
The Risk No One Talks About in Final Mile 🚨 | CUI Insurance Deep Dive
🚨 Welcome to Episode 1 of our exclusive CUI Insurance Mini-Series on the Last2First podcast! If you own or operate a final-mile delivery business, this episode is a must-watch. Host Jason Burns is joined by Tanner Owens, President & CEO of CUI Insurance Agency, to break down why the final mile space is considered one of the riskiest sectors in transportation — and what you can do abou
Solving Final Miles Problem || GigSafe Delivers
How to solve the Last mile delivery problem, How to solve the final mile problem, Last mile delivery, Final mile Delivery business Welcome to a special mini-series on the Last2First Podcast! In this sponsored episode, Jason Burns sits down with David Pickerell, Founder & CEO of GigSafe, to explore one of the most pressing challenges in the last-mile industry—driver onboarding, complia
The Tech Every Final Mile Carrier Needs | Dispatch Science
Welcome to Season 2 of the Last2First podcast, where we dive deep into everything Final Mile — from your first delivery to your last. In this special mini-series on technology, sponsored by Dispatch Science, Jason Burns sits down with Arthur Axelrad, Co-Founder and CEO of Dispatch Science. They unpack Rod's journey into the logistics space, the game-changing ideas behind Dispatch Science,
"This Life Is Not For Everybody" — The Harsh Trut h About Entrepreneurship
In this episode of Last2First, host Jason Burns welcomes Pete Fernandez, CEO of CitiPak Delivery in New York City. Pete shares his journey as a second-generation owner, the struggles and inspirations that shaped his career, and his remarkable success in the challenging white glove home delivery market. They delve into topics like the legacy of Pete's father, the importance of seizing oppo
Can You Still Make Money as an Amazon DSP in 2025? | Mark Chiusano Tells All
In this episode of 'Last2First,' Jason interviews Mark Chiusano, often called the 'Godfather' of the logistics industry. Mark, the founder of Avant Business Services, Cornucopia Logistics, and Net Zero Logistics, shares his intriguing journey from the early days of his family business to becoming the original Amazon DSP and pioneering efforts in green logistics. Learn about his evolution
Last Mile Issues: Save up to 67% on Labor
We’re kicking off our first-ever mini-series on the Last to First Podcast—focused on Workforce Development in Final Mile, sponsored by ADLINC! In Episode 1, meet Dave Douglas, owner of Crosstown Couriers and founder of ADLINC—a remote logistics staffing solution born out of real-world challenges. 🎯 In this episode: - How Dave transitioned from corporate America to owning a courier busines
Final Mile Business Owners: This Advice Will CHANGE Everything!
In the first episode of Season 2 of the Last2First podcast, we dive deep into the Final Mile delivery industry with John Benko, Executive Vice President of ADL Final Mile. John shares his extensive experience and wisdom, from the inception of ADL, born out of strategic discussions and private equity ventures, to the challenges and successes of merging large companies like Capital Express
From Coke Bottles to Millions: Ronnie Burns on Entrepreneurship
In the final episode of season one of 'The Last2First' podcast, host Jason Burns sits down with a very special guest—his father, Ronnie Burns. Ronnie, the former Founder and CEO of QCS Logistics and a CLDA Hall of Famer shares his inspiring journey from a young boy with a hustler's mentality to a renowned entrepreneur. They discuss pivotal moments such as cleaning offices with a toothbrus
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