Telecom Reseller / Technology Reseller News
Telecom Reseller / Technology Reseller News covers the latest in communication technologies including AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, and Security. The podcast reports on how the world communicates, focusing on industry trends and innovations.
Episodes
Tango Networks Helps MSPs Extend UCaaS Revenue to the Mobile Workforce, Podcast
By Doug Green
“The mobile workforce is part of the communications opportunity — and partners should be capturing that revenue.”
In this special Cloud Communications Alliance and Technology Reseller News podcast, Brian Cassano, Vice President of Channel Success Americas at Tango Networks, discusses how MSPs and communications providers can extend UCaaS capabilities to mobile workers while creating
Dexatel: Microsoft’s SMS Authentication Shift Makes Multi-Channel Verification More Important, Podcast
By Doug Green
“Don’t treat this as stop using SMS. Treat it as stop relying on only one channel.”
In this Technology Reseller News podcast, Gegham Azatyam of Dexatel discusses Microsoft’s move away from directly providing SMS and voice authentication and why businesses should be preparing for a more diversified approach to user verification.
Dexatel is a communications platform that helps business
UponAI Gives MSPs a Telecom-Native Path into Voice AI, Podcast
By Doug Green
“We are our partners. We’ve seen what they see, and we built the platform around those real-world problems.”
In this Technology Reseller News podcast, Bill McClain and Jody Gonzalez of UponAI explain how the company is approaching voice AI from a telecommunications-first perspective, giving MSPs a way to add AI agents without forcing customers onto a specific phone platform.
UponAI c
UponAI Brings Telecom-Native Voice AI to MSPs, Podcast
By Doug Green
“We built this as telecom people first — because AI voice has to understand the phone system.”
In this Technology Reseller News podcast, Bill McClain and Jody Gonzales of UponAI explain why they believe voice AI needs to be built around real-world telephony, not bolted onto it afterward. The result is a platform designed for MSPs, service providers and enterprises that need AI agents
Inlayer Helps Cisco Partners Move Legacy Phone Customers to Webex Without Rip and Replace, Podcast
By Doug Green
“You no longer need to rip and replace those devices. Bring them with you to Webex.”
In this Technology Reseller News podcast recorded at WebexOne in Austin, James Lee of Inlayer explains how Phonism by Inlayer helps Cisco partners migrate customers from legacy phone systems to Webex while preserving existing handsets, reducing disruption and lowering the cost of the move.
Phonism is
New Castle County Uses Webex AI Agents to Expand Access and Reduce Wait Times, Podcast
By Doug Green
“The AI agents are handling the repetitive questions, and our employees can spend more time on the complex issues.”
In this Technology Reseller News podcast recorded at WebexOne, George Hantzandreou of New Castle County Government in Delaware discusses how the county is using Webex AI Agents to improve constituent services, reduce wait times and give employees more time for higher-va
TalkingPointz: Cisco Is Pulling Networking, Collaboration and AI into One Intelligent Workplace Story, Podcast
By Doug Green
“We’re seeing a very different Cisco emerge in this new AI era.”
In this Technology Reseller News podcast recorded at WebexOne in Austin, Dave Michels and David Danto of TalkingPointz break down the biggest announcements from the event and what they mean for enterprise customers, partners and the future of workplace technology.
Michels and Danto say the broader story is not any one p
Cisco Design Chief: Great Collaboration Technology Should Disappear into the Experience, Podcast
By Doug Green
“If you notice the camera move, that’s our bad.”
In this Technology Reseller News podcast recorded at WebexOne in Austin, Gavin Ivester, Vice President of Design at Cisco, discusses the thinking behind Cisco’s collaboration hardware, the new Cisco Ceiling Speaker Pro and why great meeting-room technology should feel almost invisible to the user.
Cisco announced the Ceiling Speaker Pr
Cisco Webex: The Workplace Is Becoming an Intelligent Participant in Work, Podcast
By Doug Green
“The workplace is becoming an active participant in work — sensing, reasoning and acting.”
In this Technology Reseller News podcast recorded at WebexOne, Bob Cicero, Global Director of Intelligent Workplace Experience for Cisco Webex, discusses how AI, networking, collaboration devices and workplace data are coming together to create a new generation of intelligent offices.
Cicero sa
Webex Dialog Brings Persistent, Agentic Customer Relationships to CX, Podcast
By Doug Green
“The AI agent can keep working on your behalf even after the conversation is over.”
In this Technology Reseller News podcast recorded at WebexOne in Austin, Chang Chang, Senior Director and Head of Product for Webex CX Cloud Solutions, discusses Dialog and how Cisco sees agentic AI changing the customer experience.
Dialog is designed to move customer service beyond isolated interacti
Cisco Webex, Covenant House Use Technology to Help Youth Move Toward Independence, Podcast
By Doug Green
“We’re not just giving them a home. We’re giving them an office and a connection to the next world.”
In this Technology Reseller News podcast recorded at WebexOne in Austin, Saleema Sayed of Cisco Webex and Anthony Flynn of Covenant House Texas discuss how technology, financial support and mentorship are helping young people experiencing homelessness move toward education, employme
Ingram Micro Helps MSPs Evolve into Strategic Service Providers, Podcast
By Doug Green
“A buyer isn’t paying for the deal you did yesterday. They’re paying for the certainty of tomorrow.”
In this Technology Reseller News podcast recorded at MSP Summit, Patrick O’Dell of Ingram Micro discusses the shift from traditional managed service provider to what he calls the strategic service provider — and how distribution can help partners make that transition faster and with
NetCarrier Builds on 30 Years of Communications Experience with AI and Automation, Podcast
“We connect, we communicate and we automate.”
In this Technology Reseller News podcast, Doug Derstine, President and CEO of NetCarrier, discusses his new role, the company’s thirty-plus-year communications heritage and how NetCarrier is extending that foundation into AI and business process automation.
Derstine says what attracted him to NetCarrier was the strength of what was already in place:
TechBros: ITAD Is Now a Data Security, Sustainability and Asset Recovery Strategy, Podcast
By Doug Green
“Clear out those closets. There is risk sitting there, but there may also be value.”
In this special Technology Reseller News and ITAD Association podcast, Sarkes Mrkdichian of TechBros discusses why enterprises, MSPs and public-sector organizations need to think about IT asset disposition as more than simply getting rid of old equipment.
TechBros is a full-service ITAD and recycl
CloudBlue: MSPs Must Evolve into Managed Outcome Providers to Monetize AI, Podcast
By Doug Green
“The future is about getting paid for the outcome, not just the seat or the hour.”
In this Technology Reseller News podcast recorded at MSP Summit, Tarik Faouzi of CloudBlue discusses how MSPs can move beyond simply reselling AI and build new business models around measurable customer outcomes.
CloudBlue provides an operating platform for channel businesses, including distributors
NinjaOne Helps MSPs Scale Without Adding Headcount, Podcast
By Doug Green
“How many endpoints could you add tomorrow without hiring anybody?”
In this Technology Reseller News podcast recorded at MSP Summit, Stephanie Benzik of NinjaOne discusses how MSPs can simplify operations, reduce tool sprawl and create more room for growth without automatically adding headcount.
NinjaOne is a unified IT operations platform serving MSPs and enterprise customers aro
C3 Complete at MSP Summit: Cybersecurity, AI and the Opportunity for MSPs, Podcast
By Doug Green
“Cybersecurity has to be part of every conversation now.”
At MSP Summit in Orlando, I sat down with Rick Mancinelli of C3 Complete to discuss two issues that were everywhere at the event: cybersecurity and artificial intelligence. Mancinelli’s message went beyond treating cybersecurity as simply another requirement MSPs and their customers have to meet. He sees cybersecurity as a b
Leaseweb: Trust, Flexibility and Human Connection Matter in the MSP Market, Podcast
By Doug Green
“People buy from people they like and they trust, and that hasn’t changed.”
At MSP Summit 2026, I sat down with Tim Mandell of Leaseweb to talk about what he was hearing from MSPs at the event and why relationships, trust and flexibility remain central to the channel, even as conversations increasingly focus on AI, infrastructure, data privacy and data sovereignty.
Mandell said on
MSP Business Growth Marketplace Organizes the Resources MSPs Need to Scale, Podcast
By Doug Green
“The resources an MSP needs at $1 million are different from what it needs at $20 million or $100 million.”
In this Technology Reseller News podcast recorded at MSP Summit, Paul Daigle of MSP Business Growth Marketplace discusses a new resource designed to help MSP owners find the business expertise they need at different stages of growth.
Daigle says MSPs have no shortage of tech
Zuuz Uses AI to Surface Hidden Sales Opportunities for MSPs, Podcast
By Doug Green
“We’re building an intelligence layer between the salesperson’s inbox and the CRM.”
In this Technology Reseller News podcast recorded at MSP Summit, Madhu Korepu of Zuuz explains the technology behind the company’s AI platform and how it helps MSPs uncover sales opportunities that may otherwise remain buried in email and other communications.
Zuuz is designed to connect with multi
Ocean Solutions: MSPs Should Use AI to Solve Business Problems, Not Chase Shiny Objects, Podcast
By Doug Green
“Focus on the biggest business problem first, then ask where AI can actually improve the outcome.”
In this Technology Reseller News podcast, Ahmed Mahmood of Ocean Solutions discusses how MSPs can use AI more strategically by starting with business problems rather than technology.
Ocean Solutions is a Washington, D.C.-area MSP serving highly regulated industries, including governm
Verizon Business: AI Is Creating a New Network Opportunity for MSPs, Podcast
By Doug Green
“Customers may be asking for AI, but MSPs also need to ask whether the network is ready for it.”
In this Technology Reseller News podcast recorded at MSP Summit, Nicole Kerns of Verizon Business discusses how AI adoption, SD-WAN and multi-carrier connectivity are creating new opportunities for MSPs.
Kerns says many businesses are moving quickly to adopt AI without fully considerin
SurroundNet Helps MSPs Connect Network Health with Business Operations, Podcast
By Doug Green
“We tighten the connection between digital assets and the business operations that depend on them.”
In this Technology Reseller News podcast recorded at MSP Summit, James Lewis of SurroundNet introduces a newly launched platform designed to help MSPs and their customers better understand, manage and respond to the health of mission-critical digital assets.
SurroundNet is positione
The Channel Crew Helps MSPs Turn AI and Channel Expertise into Growth, Podcast
By Doug Green
“You need to master AI from two perspectives: how to use it, and how to make money from it.”
In this Technology Reseller News podcast recorded at MSP Summit, Rick Beckers of The Channel Crew discusses the company’s new channel consultancy model and how it is helping MSPs and technology vendors grow with a combination of strategy, marketing, software and AI.
The Channel Crew brings
Zuuz Uses AI to Find Sales Opportunities Hiding in Email, Podcast
By Doug Green
“Sales comes down to two things: be first to the customer and follow up.”
In this Technology Reseller News podcast recorded at MSP Summit, Avinash Gujje, CEO and founder of Zuuz, discusses how the company is using AI to uncover sales opportunities that may be sitting unnoticed in email, calls and other customer communications.
Gujje came to the idea from his own experience running
Abacus: MSP M&A Still Comes Down to People, Culture and Customer Outcomes, Podcast
By Doug Green
“The most important thing in a services business is the people.”
In this Technology Reseller News podcast recorded at MSP Summit, Jonathan Bohrer, Global President of Abacus, discusses the changing MSP mergers and acquisitions market, what makes an acquisition work and why culture remains as important as financial performance.
Abacus is an MSP focused on highly regulated industrie
Fornix: MSPs Need to Prepare Now for a More Accountable 2027, Podcast
By Doug Green
“2027 is already here.”
MSPs are entering a period of greater accountability, where technical expertise alone may no longer be enough. In this Technology Reseller News podcast recorded at MSP Summit, Charlene Ignacio of Fornix explains why compliance, cybersecurity insurance, breach planning and stronger business processes are becoming essential parts of the MSP model.
Fornix work
Amanah Tech Gives MSPs a Canadian Data Center Option for AI and Cloud Workloads, Podcast
By Doug Green
“Don’t keep all of your data in one location.”
In this Technology Reseller News podcast recorded at MSP Summit in Orlando, Nazar Freeny, CEO of Amanah Tech, discusses the growing demand for Canadian data center capacity, data sovereignty and alternatives to putting every workload into the public cloud.
Amanah Tech is a Toronto-based IT and data center services provider operating f
GreenLink Networks Expands MSP Voice Portfolio with New Snom Partnership, Podcast
By Doug Green
“The benefits we receive from Snom are benefits we can pass directly through to our MSP partners.”
In this Technology Reseller News podcast recorded at MSP Summit in Orlando, Uriel Martinez of GreenLink Networks discusses the company’s new partnership with Snom and how the expanded hardware portfolio can create new options for MSPs serving retail, healthcare and hybrid-work custome
CallTek Brings White-Label IT Support—and a Little Beekeeper Humor—to MSP Summit, Podcast
By Doug Green
“We help keep the bad guys out all day, every day, 24/7.”
In this Technology Reseller News podcast recorded at MSP Summit, Josh Bergen of CallTek is joined by Jason S., “The Beekeeper,” for a lighthearted conversation about a serious subject: helping MSPs protect customers, support users and keep critical systems running.
CallTek provides white-label IT support for MSPs, with team
PRESHai Helps MSPs Put AI to Work Inside Existing Business Processes, Podcast
By Doug Green
“AI is here. The challenge is figuring out how to actually put it into your business.”
In this Technology Reseller News podcast recorded at MSP Summit, Paul Radcliffe of PRESHai discusses how the company is helping MSPs and other channel organizations move beyond AI experimentation and put intelligence directly into their existing workflows.
PRESHai is an AI solution and services
Kongusto Helps MSPs Turn Human Capital into a Competitive Advantage, Podcast
By Doug Green
“Technology is becoming a commodity. Your people don’t have to be.”
In this Technology Reseller News podcast recorded at MSP Summit, Joel Ciniero of Kongusto discusses how MSPs can use outsourcing differently—not simply to cut costs, but to improve service, increase operational speed and strengthen customer relationships.
Kongusto is a Central America-based BPO and outsourcing pro
XTIUM Builds an AI-Native MSP Model Around Voice, Governance and Automation, Podcast
By Doug Green
“We’re not just building an AI MSP. We’re building an AI-native MSP.”
In this special Technology Reseller News and Cloud Communications Alliance podcast, Byron Young, Chief Product Officer and General Manager of XTAI at XTIUM, discusses how the company is building AI directly into the managed services model.
XTIUM is a full-stack MSP with services spanning voice, cloud, networking
ArcheMatch Uses AI to Turn Institutional Knowledge into Personalized Training, Podcast
By Doug Green
“The wisdom of the company can become perpetual.”
In this Technology Reseller News podcast, Gary Sinderbrand of ArcheMatch discusses how the company is using AI to capture institutional knowledge and turn it into personalized, always-available training and coaching.
ArcheMatch grew out of Sinderbrand’s decades of experience in wealth management. One of its core tools, Ask Archie,
Leaseweb: MSPs Should Follow the Workload, Not the Vendor, Podcast
By Doug Green
“You’re really selling expertise, judgment and an understanding of the customer’s goals.”
In this Technology Reseller News podcast, Devon Rutherford, Sales Solution Manager at Leaseweb, discusses why MSPs should rethink infrastructure sales around customer workloads rather than around a preferred vendor or platform.
Leaseweb is an infrastructure-as-a-service provider offering colo
TNS Helps Carriers Navigate the Transition from PSTN to All-IP Networks, Podcast
“The networks may change dramatically behind the scenes, but calls still need to connect reliably.”
In this Technology Reseller News podcast, Connie Hartman, Director of Product Management at TNS, discusses the ongoing transition from legacy TDM and PSTN infrastructure to all-IP communications—and the routing, interconnection and reliability challenges that come with it.
TNS is a global communic
SmarTrak.ai Helps Cisco Partners Turn Data into the Next Best Action, Podcast
“Now that you have all this data, what do you actually need to do with it?”
In this Technology Reseller News podcast, Philip Martin, Vice President of Product at SmarTrak.ai, discusses how the company is helping Cisco partners manage renewals, subscriptions, refresh cycles and customer lifecycle opportunities with AI.
SmarTrak.ai is an AI-native lifecycle platform built for channel partners. Rat
TechBros Brings AI, Compliance and a Community-First Approach to ITAD, Podcast
“We’re not here for today. We’re here for tomorrow.”
In this special Technology Reseller News and ITAD Association podcast, Sarkes Mkrdichian of TechBros discusses the company’s evolution from break-fix and managed services into IT asset disposition, and how AI, compliance and community involvement are shaping its growth.
TechBros began nearly 20 years ago in break-fix services, later expanded i
Graceful Solutions: Right to Repair Expands into the Fight Over Data Ownership, Podcast
“If you buy something, you own it—and you should be able to fix it.”
In this special Technology Reseller News and ITAD Association podcast, Willie Cade of Graceful Solutions discusses the growing right-to-repair movement and why the debate is expanding beyond hardware repair into software, data ownership and control.
Cade has spent much of his career in technology refurbishment and now works wit
Leaseweb: Data Sovereignty Is Becoming a Business Strategy, Podcast
By Doug Green
“Sovereignty really means control—control of your data, where it resides and whether you can move it.”
In this Technology Reseller News podcast, Tim Mandell of Leaseweb expands on the recent TR article, “Sovereignty Is Becoming a Business Strategy – Not Just a Compliance Requirement,” and explains why data sovereignty is quickly becoming an MSP and channel opportunity.
Mandell say
SCTE TechExpo Expands Focus on AI, Converged Networks and Customer Experience, Podcast
“The question is becoming less about how fast the network is and more about whether the customer had a great experience.”
In this Technology Reseller News podcast, Janelle Morse of SCTE TechExpo previews the upcoming Atlanta event and discusses how the long-running broadband conference is expanding beyond traditional network technologies into AI, cloud, streaming, convergence and autonomous opera
Leaseweb: AI Creates a Data Management Problem, Not Just a Compute Problem, Podcast
By Doug Green
“Your opportunity to demonstrate value is to show that you understand what happens to the data.”
In this Technology Reseller News podcast, Eli Lahr, Senior Solutions Engineer at Leaseweb, expands on a recent TR article examining one of the less discussed challenges of AI infrastructure: the data created around the workload itself.
Leaseweb is an infrastructure-as-a-service provide
NRS Helps MSPs Bring Enterprise-Grade Retail Technology to Small Businesses, Podcast
“Why leave money on the table when you can help the customer at the same time?”
In this Technology Reseller News podcast, Elie Y. Katz, CEO of National Retail Solutions (NRS), discusses how technology is transforming independent convenience stores, restaurants, liquor stores and other small retailers—and why that creates an opportunity for MSPs and channel partners.
NRS provides point-of-sale, p
GenAIPI Builds an Enterprise AI Brain That Can Actually Do the Work, Podcast
“I wanted a to-do list that would do itself.”
In this Technology Reseller News podcast, Jon Cheney, founder of the General AI Proficiency Institute, discusses how GenAIPI is helping organizations move from experimenting with AI to actually putting it to work across the business.
Cheney says GenAIPI began as an AI training and advisory company after he saw how many successful businesses were stil
Korea ITAD Joins ITAD Association as Global Market Shifts Toward Specialized Providers, Podcast
By Doug Green
“The global ITAD market dynamics have been changing.”
In this special Technology Reseller News and ITAD Association podcast, I spoke with Tom Park of Korea ITAD, a new member of the ITAD Association, about the company’s role in South Korea and why Park believes the global IT asset disposition market is creating new opportunities for mid-sized and specialized providers.
Korea ITAD
CallMiner: Better CX Starts with Smarter Automation, Podcast
“It starts with knowing what to automate.”
In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Scott Kendrick of CallMiner discusses new research showing a significant gap between the adoption of customer experience automation and the quality of the experiences it delivers.
CallMiner’s upcoming CX Landscape Report found that 99 percent of CX organizations use automation,
Extreme Networks Launches Context-Aware AI Coworker for Network Operations, Podcast
“AI is no longer just a chatbot. It is becoming a proactive coworker.”
In this Technology Reseller News podcast, Hardik Ajmera, Vice President of Product Management at Extreme Networks, discusses the general availability of Extreme Agent One Coworker, a context-aware AI agent designed specifically for enterprise networking.
Extreme Networks provides secure connectivity across enterprise environm
NTT Transatel and Samsung Bring Instant eSIM Connectivity to the Galaxy Z Series, Podcast
By Doug Green
“No physical SIM, no Wi-Fi and no manual step from the end user.”
In this Telecom Reseller podcast, I speak with Cédric Jarkowsky, Head of Product at NTT Transatel, about a major step forward for eSIM technology: giving a smartphone connectivity from the moment it is first powered on.
NTT Transatel is working with Samsung to provide eSIM Bootstrap Connectivity for Samsung Galaxy Z
Nordian Simplifies Connectivity and Positioning for Physical AI, Podcast
“Anything that moves, flies or floats needs to know where it is, stay connected and think for itself locally.”
In this Technology Reseller News podcast, Michael Schramm, co-founder and CEO of Nordian, discusses how the company is building infrastructure for physical AI—from autonomous tractors and trucks to drones and other connected machines.
Nordian combines three critical capabilities into a
TELCLOUD Helps Partners Turn POTS Replacement into a Channel Opportunity, Podcast
“We empower the channel to transform all that copper that’s being shut down.”
In this Technology Reseller News podcast recorded at Alianza Navigate 2026, David Neva and Jake Jacoby of TELCLOUD discuss the continuing POTS replacement opportunity and how the company is helping service providers migrate legacy voice and life-safety systems.
TELCLOUD is a white-label service provider focused on conv
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