Telecom Reseller / Technology Reseller News
Telecom Reseller / Technology Reseller News covers the latest in communication technologies including AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, and Security. The podcast reports on how the world communicates, focusing on industry trends and innovations.
Episodes
SmarTrak.ai Turns Cisco Data Into Partner Growth, Podcast
SmarTrak.ai Turns Cisco Data Into Partner Growth, Podcast
Cisco 360, AI, refresh cycles, and multivendor migration are creating new openings — and SmarTrak.ai says partners have a timely opportunity to grow more strategically.
“We help them manage their practice, grow their practice, and increase their profitability around it,” says Ted Lee of SmarTrak.ai.
In this Technology Reseller News podcast,
Airsys: Steve Brock on Why Cooling Is Becoming Critical Infrastructure for AI and Telecom Networks, Podcast
Steve Brock, Senior Vice President of Sales at Airsys Cooling Technologies, spoke with Doug Green, Publisher of Technology Reseller News, about a growing infrastructure challenge that is often overlooked: cooling. As AI workloads, 5G deployments, and increasingly dense telecom equipment drive power consumption higher, Brock explained why efficient thermal management is becoming as important as the
Spirent: 6G Is Coming Sooner Than Expected, Podcast
Spirent: 6G Is Coming Sooner Than Expected, Podcast, Pre-commercial 6G trials could begin in 2028, with commercial deployments arriving as early as 2029
“Six G leaders are now going to be judged on how resilient the network is, how adaptive, how quickly it can recover from an issue,” says Stephen Douglas of Spirent, a Keysight company.
In this Technology Reseller News podcast, Doug Green speaks wi
TTS Company: The Feedback Conversations Managers Wait Too Long to Have, Podcast
“If you don’t give feedback, you’re not helping them improve,” says Julie Thiel of TTS Company.
In this Technology Reseller News podcast, Doug Green speaks with Julie Thiel of TTS Company in the latest installment of an ongoing series on leadership, hiring and better management practices.
This episode focuses on one of the most common leadership challenges: the feedback conversations managers ofte
YouMail Protective Services Offers Telecom Resellers a New Way to Sell Robocall Protection, Podcast
“The regulatory environment is actually forcing everybody to take some action,” says Alex Quilici, CEO of YouMail.
In this Technology Reseller News podcast for the Cloud Communications Alliance, Doug Green speaks with Alex Quilici, CEO of YouMail, about a new reseller opportunity around YouMail Protective Services.
Quilici says YouMail’s mission is to protect phone numbers. While YouMail is widely
Virtuozzo Makes the Case for AI-Ready Cloud Infrastructure, Podcast
Virtuozzo Makes the Case for AI-Ready Cloud Infrastructure, TR Podcast
TNS Helps CSPs Modernize Voice Infrastructure Without the Rip-and-Replace Risk, Podcast
By Doug Green
“The telecom industry is really in a state of need to migrate and evolve into a new state,” says Joe Dechant, Vice President of Product Transformation at TNS.
In this Technology Reseller News podcast, Doug Green speaks with Dechant about why communications service providers are rethinking voice infrastructure as legacy switching environments age, maintenance costs rise and specialize
Fornix: Are Vendors Getting What They Should from Marketing Development Funds?, Podcast
Fornix: Are Vendors Getting What They Should from Marketing Development Funds?, Podcast
“We are too close to the problem. Help us audit what we’re doing because we probably aren’t getting what we think we’re supposed to be getting.”
That is how Fornix CEO Charlene Ignacio describes the question many vendors are asking as they move into Q3 and Q4 planning. Marketing Development Funds are supposed t
Deepgram on Voice AI Infrastructure and the Road to Production-Grade Agents, Podcast
By Doug Green
“Voice is its own modality.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Anoop Dawar, Chief Strategy Officer at Deepgram, about the infrastructure behind the voice AI economy and why production-grade voice agents require more than a strong demo.
Dawar says Deepgram is a real-time AI infrastructure company focused on helping machines understand huma
Rubrik on Cyber Resilience in Healthcare, Podcast
By Doug Green
“When prevention has failed, what are you going to do?”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Josh Howell, Healthcare CTO at Rubrik, about Rubrik’s recognition as an American Hospital Association Preferred Cybersecurity Provider and the growing need for cyber resilience in healthcare.
Howell says traditional backup systems were built for IT r
Voix House on AI Rollouts and Change Management, Podcast
By Doug Green
“Communication in the absence of details creates anxiety.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Harold Hardaway of Voix House about what leaders often miss when rolling out AI.
Hardaway says many organizations treat AI as a tooling decision, when it is really a change management challenge. Giving employees access to AI does not automatically
SoloTruth on Asset Relationship Management for Enterprises, Podcast
By Doug Green
“We want to do for assets what CRM did for customer records.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Tim Harris, CEO of SoloTruth, about the company’s new asset relationship management platform for enterprises and the opportunity it creates for asset-intensive organizations, MSPs and channel partners.
Harris says SoloTruth bridges the gap betw
“Conversations Are Becoming the Operating System of the Enterprise,” 8×8 Podcast
“Conversations Are Becoming the Operating System of the Enterprise,” 8×8 Podcast, “The real shift is that conversations are no longer just moments in time,” says says Dhwani Soni, Global Vice President of Product Management at 8×8. “They are where work is coordinated, decisions are made, risks are surfaced and customer relationships are understood.”
@Doug Green
8×8 is moving beyond
Versa Networks on Zero Trust MCP and the Hidden Risk of Agentic AI, Podcast
By Doug Green
“Governance is absolutely necessary. It’s no longer optional.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Rajesh Kari, Senior Director of Products and Solutions at Versa Networks, about the emerging security challenges created as agentic AI moves into live network and security operations.
Kari says Versa Networks is a leader in SASE, offering a un
Kentik on Network Intelligence and AI Infrastructure Pressure, Podcast
By Doug Green
“Running a business, running a network, is really about making good decisions. And to make good decisions, you have to base that on good data.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Jezzibell Gillmore, General Manager and Vice President, Service Provider at Kentik, about how AI workloads, rising data volumes and infrastructure complexity are
Nile on Infrastructure Budgeting in the AI Era, Podcast
By Doug Green
“Infrastructure is increasingly becoming a control point for AI enablement and productivity.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Shashi Kiran, Chief Marketing Officer at Nile, about why infrastructure is moving back to the center of enterprise strategy, budgeting and AI readiness.
Kiran says Nile is modernizing enterprise networks with wha
AI Across the Stack: Philipp Heltewig on Cognigy’s Integration into NICE, Podcast
Philipp Heltewig, Chief AI Officer at NICE and co-founder of Cognigy, joined Moshe Beauford on the Technology Reseller News Podcast at NICE World to discuss how Cognigy is being integrated into the broader NICE platform and what that means for the next generation of customer experience technology.
Heltewig describes Cognigy as becoming an enterprise AI layer across the NICE technology stack, bring
The Channel Architect: Dorothy Copeland’s Plan for Partner Growth at NiCE, Podcast
By Doug Green
“It’s the first time we’ve had a really global effort around bringing our partnerships together.”
Dorothy Copeland, Chief Channel Partner Officer at NiCE, joined the Technology Reseller News Podcast at NiCE World to discuss her vision for the company’s partner strategy following her appointment earlier this year.
Copeland joined NiCE in January as the company’s first partner officer,
Cisco IQ Moves CX from Support to Lifecycle Intelligence, Podcast
By Doug Green
“The best learning is actually to learn by doing.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Carlos Pereira, Cisco Fellow and Chief Architect, Customer Experience, about Cisco IQ and how Cisco is using AI, lifecycle intelligence and customer experience to help enterprises better understand, secure and future-proof their environments.
Pereira says
ICA AI on the Future of AI Communications and Consumer Voice Protection, Podcast
By Doug Green
“Everything is fighting for your attention.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Gerry Christensen, trusted industry strategist at ICA AI, about the future of business-to-consumer communications, AI-powered voice solutions, and how enterprises, carriers, MSPs and channel partners can prepare for a post-agentic AI communications environment.
Dan Rochon on Teach to Sell and Building Trust in the AI Era, Podcast
By Doug Green
“AI can be perfect, but it can’t care.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Dan Rochon, author of Teach to Sell: Why Top Salespeople Never Sell and What They Do Instead, about trust, influence, and why the best sales conversations begin with teaching rather than pitching.
Rochon says Teach to Sell is about ethical influence. For MSPs, servi
YouMail Launches National Spam Reporting Center, Podcast
By Doug Green
“We want everybody to be a spam reporter.”
In this special Cloud Communications Alliance and Technology Reseller News podcast, Doug Green speaks with Alex Quilici, CEO of YouMail, about the launch of the National Spam Reporting Center, a new consumer-facing resource designed to make it easier to report spam, scam calls, robotexts, and other suspicious communications.
The new site, sp
Expereo: Enterprises Are Racing Into AI, But the Network Still Has to Carry the Load, Podcast
Expereo: Enterprises Are Racing Into AI, But the Network Still Has to Carry the Load, Podcast, “AI is no longer a debate. Enterprises are already using it. The question now is whether the network is ready to support what comes next,” says Marek Wasilewski of Expereo
@Doug Green
“AI is no longer a debate. Enterprises are already using it. The question now is whether the network is ready to support
Network Is Hot Again: Stackpane’s Sarbjeet Johal on Cisco Live, AI Infrastructure and Systems Economics, Podcast
Network Is Hot Again: Stackpane’s Sarbjeet Johal on Cisco Live, AI Infrastructure and Systems Economics, Podcast, Johal brings a unique mix of technical, business, and economics experience to the discussion
@Doug Green, Publisher, Technology Reseller News
“The network is hot again because a lot more data is traversing on it, and a lot more data will traverse on it,” says Sarbjeet Johal of Stackpan
How Better Context Creates Better Experiences: A Conversation with Jake Wilcox, Geisinger Podcast
By Moshe Beauford
We sat down with Jake Wilcox, Omni-Channel Solutions Architect at Geisinger, to discuss the critical role of context in delivering exceptional customer and patient experiences. Wilcox explained how organizations can reduce friction by ensuring information flows seamlessly across departments and touchpoints, enabling more personalized and efficient interactions. The conversation a
NiCE on Go-to-Market Strategies and Partner Enablement in the Technology Channel, Podcast
By Moshe Beauford
In this episode, Dan Belanger, President of the Americas at NiCE, reveals how strategic partner enablement drives success in the technology channel. He shares NiCE’s go-to-market approach, emphasizing how equipping partners with the right tools, preventing overlap, and aligning sales teams creates scalable growth across the Americas.
From AI Hype to Business Value: A Conversation with Justin Robbins, Metric Sherpa Podcast
By Moshe Beauford
At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Justin Robbins, CEO and Founder of Metric Sherpa, for a wide-ranging conversation on the evolving role of AI in customer experience and decision-making process during the technology purchasing phase. Robbins shared insights into his entrepreneurial journey, the growth of Metric Sherpa
Grokstream on L1 Agent and the Path to Autonomous Network Operations, Podcast
By Doug Green
“We’re absolutely on the path, and we’re not talking five, six, seven years. We’re talking in the next 18 to 24 months.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Josh Kindiger, COO and co-founder of Grokstream, about the company’s new L1 Agent and what it means for the future of AI-driven network and IT operations.
Grokstream is the company behi
Checkmarx on Next-Generation SAST and the Channel Opportunity, Podcast
By Doug Green
“AI is generating code, but it’s not generating secure code.”
In this episode of the Technology Reseller News podcast, Doug Green speaks with Jonathan Kozimor, Vice President of Channel Americas at Checkmarx, about the company’s next-generation SAST engine and the growing opportunity for MSPs and channel partners in application security.
Kozimor says software development has changed
Small Moments Can Create Big Leadership Impact, TTS Company Podcast
“Trust is built through very small moments,” says Julie Thiel of TTS Company.
In this Telecom Reseller podcast, Doug Green speaks with Thiel about how MSPs, channel partners and growing technology businesses can strengthen leadership, retention and performance through everyday interactions with employees.
Thiel says HR is often misunderstood as paperwork, compliance or “the fun police.” In reality
National Retail Solutions Helps Independent Retailers Compete, Podcast
“If you’re not moving forward, you’re moving backwards,” says Elie Katz, CEO of National Retail Solutions.
In this Telecom Reseller podcast, Doug Green speaks with Katz about National Retail Solutions, its relationship with IDT, and the continuing opportunity for telecom resellers, MSPs and channel partners to serve independent retailers.
Katz explains that National Retail Solutions was built to h
Sinch Research Reveals the AI Production Paradox, Podcast
“If your AI agent failed today, would you know before your customers do?” asks Sophie Cheng, Chief Marketing Officer at Sinch.
In this Telecom Reseller podcast, Doug Green speaks with Cheng about Sinch’s new research on what the company calls the “AI production paradox.” While many enterprises have moved beyond AI pilots, the bigger challenge is keeping AI agents reliable once they are live.
Cheng
ICA AI Offers AI-Based Communications Assistant for Robocall Mitigation, Podcast
“What this industry needs is a fundamentally different approach, not probabilistic, deterministic,” says Gerry Christensen, Plus Trusted Industry Strategist at ICA AI.
In this Telecom Reseller podcast, Doug Green speaks with Christensen about ICA AI’s Plus Trusted platform, an AI-based communications assistant designed to help manage unwanted, suspicious and trusted calls.
Christensen explains tha
Meet Co-Op: A New Growth Model for Channel Partners, Intermedia Podcast
By Doug Green
“We’re a partner-first company. It is in our DNA,” says Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia.
In this episode of Technology Reseller News, recorded for the CCA community, I spoke with Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia, about a new approach to helping channel partners grow recurring re
Rachael Schaefer of Concentrix on Human-Centered AI, Workforce Transformation, and the Future of CX, Podcast
At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Rachael Schaeffer, VP of Growth and GTM Execution at Concentrix, for a candid discussion about AI’s growing role in customer experience and business operations. Schaefer cautioned against organizations pursuing wholesale workforce replacement strategies, arguing that removing humans from the equa
GTT EnvisionDX Brings AI-Powered Visibility and Quoting Automation to Enterprise Networking, Podcast
By Doug Green
“EnvisionDX helps you from the entire lifecycle — from adding a new site and getting a quote going, all the way through service delivery, monitoring and management.”
In this Technology Reseller News Podcast, I spoke with Laura Lehman, Director of Digital Experience Product Management at GTT, about GTT EnvisionDX and how the platform is changing the way enterprises and partners quote,
Wipro Brings Enterprise Perspective to Cisco Cloud Control, Podcast
Wipro Brings Enterprise Perspective to Cisco Cloud Control, Podcast
Wipro’s Uday Kiran discusses what Cisco’s new platform means for enterprise customers, global partners and the shift to unified, AI-ready operations
By Doug Green
“Cisco Cloud Control unifies all of these domains.”
In this Technology Reseller News podcast, recorded virtually during Cisco Live, Doug Green speaks with Uday Kiran of
Centaris Helps SMBs Bring AI Into the Business Without Letting Risk Come Along for the Ride, Podcast
Centaris Helps SMBs Bring AI Into the Business Without Letting Risk Come Along for the Ride, Podcast, According to Centaris, 86% of SMB workers are using AI tools, with 80% bringing their own tools into the workplace. At the same time, 80% of leaders cite leakage of sensitive data as their main concern.
By Doug Green
“We think there’s a tremendous opportunity for us to shine where we’ve thrived fo
Cisco Partners Move Into the AI Era with Cloud Control and AI Security, Podcast
Cisco Partners Move Into the AI Era with Cloud Control and AI Security, Podcast
Cisco Live conversation with Alex Pujols highlights the partner opportunity around AI, security, and infrastructure operations
By Doug Green
“Tons of excitement. Having the entire portfolio anchored on Cloud Control is something that has everybody really excited.”
In this Technology Reseller News podcast recorded at Ci
GEODIS Brings an End-User View of Cisco Infrastructure Modernization to Cisco Live, Podcast
GEODIS Brings an End-User View of Cisco Infrastructure Modernization to Cisco Live, Podcast, GEODIS shares how Cisco IQ, Cisco Services and SD-WAN are helping a global logistics company move from reactive IT to proactive lifecycle management
By Doug Green
“I’m just a guy in IT that’s using an extraordinary product that I feel deserves the attention that it’s getting.”
In this Cisco Live podcast, I
Olathe Unified School District: Cisco Helps K-12 Build Secure, Resilient, AI-Ready Infrastructure, Podcast
Olathe Unified School District: Cisco Helps K-12 Build Secure, Resilient, AI-Ready Infrastructure, Podcast, Umphrey brings a distinctive perspective to the CTO role. Before moving into technology leadership, he was a high school history and government teacher at Olathe East High School, where he also coached football and boys golf
By Doug Green
“For partners, the message is simple: don’t bring a c
AppZen CEO On The Growing Opportunity For Channel Partners In AI-Powered Finance, Podcast
TRN caught up with Anant Kale about the evolution of AppZen, its channel program and the growing role partners play in helping organizations manage increasingly complex financial and operational data.
Kale outlined how companies are looking beyond basic automation toward tools that can surface insights, improve compliance and provide greater visibility into spending.
He also discussed the opportun
“Customer experience is not about selling a product anymore. It’s about selling trust,” Webex Podcast
“Customer experience is not about selling a product anymore. It’s about selling trust.” Cisco Webex: Turning Agentic AI Into Trusted Customer Engagement, As Cisco Live spotlights agentic AI, security and observability, Vinod Muthukrishnan explains why Webex Customer Experience sits at the front line of AI adoption
By Doug Green
“Customer experience is not about selling a product anymore. It’s abou
Cisco Splunk: Agentic Observability, Token Economics and the Smaller War Room, Podcast
Cisco Splunk: Agentic Observability, Token Economics and the Smaller War Room, Podcast, Cisco and Splunk are focused: helping customers bring the right information together, with the right context, so AI can be useful rather than overwhelming
By Doug Green
“The real opportunity is helping customers pull together all the different sources of data into an environment where they can understand when t
Cisco Updates Certifications for the AI Era, Podcast
Ryan Rose of Learn with Cisco outlines refreshed CCNA, CCIE and Cisco U. programs designed to prepare networking professionals for AI-driven infrastructure
“I get to help people grow their careers,” says Ryan Rose of Learn with Cisco. “I get to help people learn new things.”
In this Technology Reseller News podcast, Doug Green speaks with Ryan Rose of Learn with Cisco about Cisco’s latest updates
Qumulo and Cisco Help Enterprises Bridge the Flash Crunch with Cloud-Ready Data Architecture, Podcast
Qumulo and Cisco Launch Bridge-to-Cloud Architecture to Help Enterprises Beat the Flash Crunch at Cisco Live 2026
By Doug Green
“Capacity extends to the cloud instantly. Users and applications never know that the systems have been extended into the cloud.”
At Cisco Live 2026, Doug Green spoke with Brandon Whitelaw of Qumulo about the company’s new Bridge-to-Cloud architecture with Cisco, a solutio
Opengear: Building Network Resilience for the AI Era, Cisco Live Podcast
Smart Out-of-Band management gives IT teams secure access when the primary network is down, “The days of designing your network assuming that it’s always going to be up and not fail are over,” Quirk says
By Doug Green
“Visibility without control is really just awareness,” says Patrick Quirk, GM of Opengear.
In this Cisco Live podcast, Patrick Quirk joins Technology Reseller News to discuss how Ope
Weave Brings AI Into the Front Office for Healthcare Practices, Podcast
Weave Brings AI Into the Front Office for Healthcare Practices, Podcast, Rather than replacing the human relationship between patient and provider, AI can help practices respond faster, capture missed opportunities and manage routine communications more efficiently. The result is a better experience for patients and a more sustainable operating model for busy practices
By Doug Green
“Healthcare al
MetTel: Making Enterprise Mobility Easier with Connected Laptop as a Service, Podcast
MetTel’s Max Silber discusses how connected laptops, multi-carrier SingleSIM connectivity, and lifecycle management can reduce endpoint friction for enterprise IT teams.
By Doug Green, Technology Reseller News
In a Technology Reseller News podcast, Doug Green speaks with Max Silber, Vice President of Mobility and IoT at MetTel, about a growing enterprise challenge: keeping laptop fleets connected,
Convoso Brings Outbound Sales, Compliance and Spam-Risk Management to Salesforce, Podcast
Convoso Brings Outbound Sales, Compliance and Spam-Risk Management to Salesforce, Podcast, Convoso works with several hundred businesses across industries including insurance, home services and lead generation. Hakimi says the company’s goal is to help these organizations connect with leads faster, improve conversion rates and reduce customer acquisition costs
By Doug Green
“You have the NICEs of
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