Telecom Reseller / Technology Reseller News
Telecom Reseller / Technology Reseller News covers the latest in communication technologies including AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, and Security. The podcast reports on how the world communicates, focusing on industry trends and innovations.
Episodes
Trace3: Getting AI’s First Mile and Last Mile Right, Podcast
“Slow is smooth, and smooth is fast.”
In this Technology Reseller News podcast, Ben Prescott, Head of AI Solutions at Trace3, discusses why successful AI adoption depends on getting both the “first mile” and the “last mile” right.
Trace3 is a technology and consulting organization that helps enterprises adopt new technologies and transform business operations. Prescott works within the company’s d
Shure Brings Consistent, AI-Ready Collaboration to Teams and Zoom Rooms, Podcast
“Better AI and better meetings start with better inputs.”
In this Technology Reseller News podcast, Vanessa Jensen, Senior Account Executive at Shure, discusses how the company is expanding its IntelliMix collaboration portfolio for Microsoft Teams Rooms and Zoom Rooms.
Shure’s IntelliMix Room Kits are designed for spaces ranging from small rooms to larger, more complex deployments. The company ha
Turning Cisco Renewals into Five-Year Plans: SmarTrak Series, Part Two
By Doug Green
“A renewal should not just be a look in the rear-view mirror.”
In Part Two of the Technology Reseller News SmarTrak series, I talk with Jay Pierce of SmarTrak.ai about how Cisco partners can turn renewal and lifecycle data into longer-term customer strategies.
Pierce describes the approach as a “windshield view” — looking ahead at what a customer may need over the next three to five
Raritan Advances Remote Infrastructure Management with Dominion KX III G2, Podcast
By Doug Green
“You can access these devices at the BIOS level, regardless of the state of the system.”
In this Technology Reseller News podcast, Dawn Siskowski, Technical Product Manager at Legrand’s Raritan division, discusses the newly launched Dominion KX III G2, the company’s next-generation enterprise KVM-over-IP switch.
Raritan has been developing KVM and intelligent power solutions for more
Stealthium and Tenstorrent Target the AI Infrastructure Security Blind Spot, Podcast
By Doug Green
“If you can’t see something, you can’t secure it.”
AI security discussions often focus on models, applications and data. But Chris Hosking, GTM Advisor at Stealthium, says organizations may be overlooking a critical layer: the accelerated computing infrastructure where AI actually runs.
In this Telecom Reseller podcast, Hosking discusses Stealthium’s partnership with Tenstorrent and
AI, Communication and Better Patient Care: Inside a Dermatology Practice Using Weave, Podcast
By Doug Green
“It’s really touched so much of what we do and how we think about our practice and how we communicate. It’s been amazing for us.”
In this follow-up to our earlier conversation with Weave CTO Abhi Sharma, we move from the technology strategy to the experience of an actual healthcare practice. Dr. Jeffrey Ellis, co-founder of Belaray Dermatology on Long Island,
TTS Company: Why Leadership Training Isn’t Working—and What Leaders Need Instead, Podcast
Julie Thiel, Founder of TTS Company, was interviewed by Doug Green, Publisher of TR Publications, in a podcast recorded August 11, 2026, about why traditional leadership training often fails to create lasting change—and how companies can give managers practical help when real-world leadership challenges arise.
“Training as an event is not effective. It’s just not effective. It doesn’t work,” Thiel
Nile Research Finds Healthcare IT Facing Security and Network Crisis as AI Era Raises the Stakes, Podcast
By Doug Green
Nearly 85% of healthcare organizations experience network or security disruptions that can affect patient care and privacy, while two-thirds of healthcare IT teams say they are strained or constantly firefighting, according to new research released by Nile.
The findings are part of Nile’s new report, “The State of Networking, Security & AI in Healthcare,” based on responses from
Meetric Sees Conversational Intelligence as a New Revenue Layer for Service Providers, Podcast
“The best value you will get out of it is if you get as many conversations and as many conversation types as possible,” says Mattias Ohde of Meetric.
In this special podcast for the Cloud Communications Alliance and TR Publications, Doug Green speaks with Mattias Ohde of Meetric about conversational intelligence, AI and the new opportunity emerging for service providers, UCaaS providers, mobile ca
NRS and Uber Eats Bring the Delivery Economy to Independent Retailers — and a New Opportunity for MSPs, Podcast
By Doug Green
“They’re no longer just the corner store with X amount of potential customers. Now they’ve added X plus Y. So it’s really a game changer.”
National Retail Solutions (NRS) is giving independent convenience stores, bodegas and neighborhood retailers a direct path to the delivery economy through its new integration with Uber Eats.
In this Technology Reseller News podcast, I speak with E
Exclusive Networks Takes Fortinet Distribution Global, Removing Friction from Multinational Deals, Podcast
By Doug Green
“It certainly eliminates the speed bump.”
That is how James Walters, VP Strategic Vendors and Alliances at Exclusive Networks, describes the impact of the company’s appointment as a Fortinet Global Distributor. In this TR Podcast, Walters explains that the new designation builds on a relationship with Fortinet spanning more than 25 years, while giving Exclusive Networks a framework
The Sale Is Not the Finish Line: SmarTrak.ai Helps Cisco Partners Master Renewals, Podcast
First episode in a new multipart podcast series explores how lifecycle intelligence can protect recurring revenue and uncover new opportunities for Cisco partners.
The sale is only the beginning. For Cisco partners, the real work of protecting recurring revenue starts after the purchase order is signed, the technology is deployed and the customer begins using what they bought.
In the first episo
AI Infrastructure Is Coming – FiberLight CEO Bill Major on Where It Gets Built, Podcast
Power, water and local resistance may reshape the map, but Major says demand for data centers and high-capacity fiber is not slowing down.
By Douglas Green, Publisher, Technology Reseller News
AI is creating a new infrastructure race - but the winners may be determined as much by power, water and fiber as by demand for compute. FiberLight CEO Bill Major says growing community resistance is unlik
First Orion: Stonewalling the Bad Guys with Verified Omnichannel Identity, Podcast
By Doug Green
“There’s nothing that beats proactivity. If you can stop the problem before it happens, the amount of value saved is immense.”
First Orion’s Josh Whitehurst, Head of Product, joins TR Publisher Doug Green to discuss why trusted communications now require more than simply authenticating a phone number. As voice, text and RCS increasingly converge, Whitehurst says businesses need to
Vertmonde Joins the ITAD Association, Podcast
Ecuador-based ITAD provider looks to build new global partnerships while expanding the circular economy across Latin America.
Jhoanna Rosales, CEO Vertmonde
Vertmonde has joined the ITAD Association, opening the door to new relationships with IT asset disposition providers, technology companies and channel partners in the U.S. and around the world.
In a new Technology Reseller News podcast, I s
CTM Helps Businesses Measure Whether Advertising Leads Actually Intend to Buy, Podcast
“The number one metric should be: did the person calling you have the intent to buy?”
In this Technology Reseller News podcast, Todd Fisher of CTM discusses how businesses can connect advertising activity to actual phone-call conversions and better understand whether their marketing dollars are producing qualified buyers.
CTM is a call tracking and attribution platform designed for businesses wh
MSPAA Gives MSPs More Visibility, Resources and Growth Opportunities, Podcast
By Doug Green
“It’s a community that helps support the growth of your business.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Amy Slater of the Managed Service Providers Association of America discusses how MSPAA helps managed service providers increase visibility, find trusted resources and connect with businesses looking for technology support.
MSPAA is a membership o
Rev.io’s Brook Lee: A Modern PSA Should Run the Entire MSP Business, Podcast
By Doug Green
Recognized as GTIA Member of the Year at ChannelCon 2026, Lee discusses Rev.io’s AI-native PSA and billing platform, along with the importance of giving back to the channel community.
Rev.io is working to give managed service providers a more complete platform for operating their businesses, combining professional services automation, billing and payments on a native AI foundation.
Triada Networks: GTIA Membership Creates Value When Channel Leaders Get Involved, Podcast
By Doug Green
“Join GTIA, but that’s not enough. You really need to get involved.”
At ChannelCon 2026, Raffi Jamgotchian of Triada Networks offered a member’s perspective on how active participation in GTIA can strengthen individual businesses while helping the technology channel address larger industry challenges.
Triada Networks is a managed service provider based in northern New Jersey that
CloudFest Americas Connects Cloud, Hosting and MSP Ecosystems in Miami, Podcast
By Doug Green
“It was an ecosystem experience that I hadn’t seen in a while.”
CloudFest Americas is returning to Miami with a broader mission: bring together the cloud, hosting, domain, MSP and corporate IT communities in one place—and make the experience feel less like a conventional trade show and more like a working industry festival.
In this Technology Reseller News podcast, recorded at GTI
EasyDMARC Turns DMARC Security Gaps into Targeted MSP Sales Opportunities at ChannelCon, Podcast
TouchPoint helps MSPs identify businesses with email authentication problems, begin conversations with a documented risk and open the door to broader managed services.
By Doug Green
“You are definitely missing the boat” if you are not pursuing this opportunity, says Alan Richards of EasyDMARC.
Recorded live at GTIA ChannelCon 2026 in San Diego, this Technology Reseller News podcast explores how
Robert Half on AI-Proofing Your Hiring: Finding and Retaining Genuine Technology Talent, Podcast
By Doug Green
“The tools now can make anyone look like a pretty attractive candidate for a job.”
Recorded at ChannelCon 2026, Paul Flaharty of Robert Half joins Technology Reseller News to discuss how artificial intelligence is changing hiring for MSPs and technology providers. AI can improve efficiency, but it is also making it easier to customize resumes, exaggerate technical abilities and eve
SpecterX Protects Sensitive Data Beyond the Traditional Perimeter, Podcast
“The perimeter no longer exists.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Peter Lekas and Lauren Hextall of SpecterX discuss how organizations can maintain control of sensitive information after it leaves their managed environment.
SpecterX is a zero-trust data access platform designed to protect information shared with customers, vendors, partners and other third p
Trustifi Extends Microsoft 365 Security Beyond the Inbox, Podcast
“We’re giving MSPs a single pane of glass to protect email, file sharing and collaboration.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Zach Schwartz of Trustifi discusses the company’s new collaboration security platform for Microsoft 365 environments.
Trustifi traditionally provides email threat protection, encryption, data loss prevention, compliance management and
Coro Helps MSPs Consolidate Security and Reclaim Valuable Time, Podcast
“Let your engineers get back to doing what makes you money.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Heather Harlos, Demetrios “Deme” Georgiou and Benjamin Morrell, of Coro Cybersecurity discuss how consolidating security tools can help MSPs reduce complexity, improve margins and serve more customers.
Coro brings email security, endpoint protection, EDR, data loss p
Evergreen Looks Beyond AI Hype When Valuing MSPs, Podcast
“Mergers and acquisitions usually fail because of people.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Craig Fulton of Evergreen discusses what buyers are looking for in an MSP and how providers can build a more valuable, transferable business.
Evergreen is a decentralized holding company that acquires IT services businesses while allowing them to retain their brands, e
Xceptional Helps Defense Contractors Navigate CMMC Compliance, Podcast
“It’s not easy, but it is absolutely worth it.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Danielle Carpenter of Xceptional discusses how the San Diego-based MSP is helping small and midsized businesses strengthen security and navigate Cybersecurity Maturity Model Certification requirements.
Xceptional supports a diverse SMB customer base, including organizations withi
Sales and Marketing Must Share the Same Revenue Goal, New Channel Marketing Podcast
“Sales and marketing are two parts of the same coin.”
In this Technology Reseller News podcast, Ranjan Chauhan of New Channel Marketing discusses why MSPs, vendors and channel partners should break down the traditional wall between sales and marketing.
New Channel Marketing helps technology companies reach the right audiences, strengthen market positioning and build programs that generate pipeli
MSPs Must Evolve into Business Solutions Partners, Start Grow Manage Podcast
“You are not selling technology anymore. You are selling an outcome.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Joe Rojas of Start Grow Manage explains why MSPs must evolve beyond technology management and become Business Solutions Partners.
Start Grow Manage provides an executive MBA-style program for MSPs focused on revenue growth, operational improvement and long-t
MSPs Must Preserve the Human Connection in the Age of AI, Podcast
“It’s not about your products or services. It’s about what you can do for your customers.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, technology journalist Todd R. Weiss discusses why MSPs must remain focused on customer needs as AI, automation and new services reshape the channel.
Weiss has covered technology for more than 25 years and says the strongest technology st
OmniNet Plus Helps Businesses Close Cybersecurity Gaps, Podcast
“It really is about what the customer wants us to do. We’re there to help them in any way they need.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Jae Han and Chris Young of OmniNet Plus discuss how the company helps small and midsized businesses identify cybersecurity risks, strengthen internal IT teams and meet growing compliance requirements.
OmniNet Plus is a securit
TTS Company Launches Bite-Sized Leadership Development for Growing MSPs, Podcast
“We take away the people bottlenecks that prevent companies from scaling.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Julie Thiel and Grace Duwenhoegger of TTS Company discuss how growing MSPs can strengthen leadership, improve employee development and manage increasingly complex HR needs.
TTS Company provides fractional HR and leadership development services for busin
SoftwareOne Repositions as a Growth Partner for MSPs, Podcast
“I don’t think you can find a better distributor relationship than the one you can build with our team.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Nick Watson of SoftwareOne discusses the company’s expanding channel strategy following its acquisition of Crayon.
SoftwareOne combines software distribution, managed services and licensing advisory capabilities. Historical
MSPAA Helps MSPs Build Visibility and Win New Business, Podcast
“There is enough business in America for every MSP. Let’s give some of the smaller providers a chance.”
In this Technology Reseller News podcast recorded at ChannelCon 2026, Dave Jooste of the Managed Service Providers Association of America discusses how MSPAA helps managed service providers increase visibility, distribute content and connect with businesses looking for technology partners.
MSP
EasyDMARC Turns Email Security Gaps into MSP Sales Opportunities, Podcast
“An MSP doesn’t need another tool. They need tools that generate opportunities, revenue and profitability.”
In this Technology Reseller News podcast, Mike Anderson, Channel Director at EasyDMARC, explains how MSPs can turn email authentication, deliverability and DNS problems into qualified sales opportunities and recurring revenue.
EasyDMARC began as a DMARC compliance platform but has expanded
Sinch Uses AI to Track How World Cup Communication Changes Under Pressure, Podcast
By Doug Green
“Under pressure, communications become a lot more predictable.”
What can the language used by World Cup coaches teach businesses about artificial intelligence, customer engagement and human behavior?
In this Technology Reseller News and Cloud Communications Alliance podcast, Sophie Cheng, Chief Marketing Officer at Sinch, discusses the company’s xC — Expected Cliché — Tracker and
Avaya Nexus Brings Cloud Innovation to Mission-Critical Enterprise Communications, Podcast
By Doug Green
“Modernization does not have to mean abandoning the reliability, security and control organizations already depend on.”
In this Technology Reseller News podcast, Darrell Butler, Senior Director of Product Management at Avaya, discusses how Avaya Nexus™ is designed to modernize critical enterprise communications while preserving the resilience required by government, healthcare, fin
TieTechnology: Why Better AI Starts with Better Audio, Podcast
By Doug Green
“The AI can only do so much.”
Organizations are investing heavily in artificial intelligence, CRM automation, call recording, transcription and customer-experience analytics. But according to Mike Wehrs, Chief Operating Officer at TieTechnology, many are overlooking the first and most important link in that technology chain: the device capturing the conversation.
In this Technolog
Gearlinx Helps Partners Move from Remote Access to Operational Resilience, Podcast
By Doug Green
“Legacy out-of-band gets you in. Modern out-of-band should help you recover.”
In this Technology Reseller News podcast, I speak with Todd Rychecky, President of Gearlinx, about how out-of-band management is evolving from a narrowly focused remote-access tool into a broader platform for network recovery, operational resilience and business continuity.
Modern infrastructure is incre
Akixi: Connected Experience Is the New UCaaS Differentiator, Podcast
As UCaaS platforms become increasingly commoditized, Akixi says service providers can rebuild differentiation, customer value and revenue by connecting analytics, CRM, recording and AI into one experience.
By Doug Green
“Fragmentation doesn’t just cost service providers on renewal—it knocks their ability to win business too.”
UCaaS was once one of the communications industry’s clearest growth s
Atera Moves AI Beyond Promises with Guaranteed IT Outcomes, Podcast
By Doug Green
“We see some customers with 70% autonomous resolution—and I’m talking about real resolution, not just giving an answer, but actually doing it for you and resolving the ticket completely.”
AI vendors have filled the market with promises of productivity, automation and lower operating costs. Atera is taking a different approach: putting a measurable performance commitment behind its
Mutare: Voice Is the Last Unguarded Door into the Enterprise, Podcast
By Doug Green
“Voice is a security channel now, and it deserves the same controls businesses already apply to email and their networks.”
In this Technology Reseller News and Cloud Communications Alliance podcast, Doug Green speaks with Chuck French of Mutare about the growing threat of voice-based attacks—and the opportunity for service providers to help customers close a major security gap.
Fr
TNS Report: AI Voice Scams Are Evolving Faster Than Traditional Robocall Defenses, Podcast
By Doug Green
“The people trying to scam consumers never rest.”
In this special Technology Reseller News and Cloud Communications Alliance podcast, Doug Green speaks with Paul Florack, Vice President of Product Management at TNS, about the newly released TNS Robocall Investigation Report.
The report examines how AI, social engineering and multimodal attacks are changing voice fraud. Scammers can n
ZPE Systems Brings AI-Driven Infrastructure Recovery to the Edge, Podcast
By Doug Green
“AI goes blind at exactly the moment when you need it most.”
In this Technology Reseller News podcast, Vishal Gupta, Director of Product Management at ZPE Systems, explains why AI-driven infrastructure management needs an independent path to the devices it is expected to monitor, troubleshoot and recover.
AIOps platforms have become increasingly effective at detecting problems, co
Avaya Connects Physical AI, Digital Channels and Human Care, Podcast
“The physical and the virtual can come together to deliver a consistent experience across everything the enterprise does.”
In this Technology Reseller News podcast, Doug Green speaks with Tony Lama, Senior Vice President and General Manager of Avaya Software, about how Avaya is extending customer experience beyond the traditional contact center.
The discussion focuses on Avaya’s work with avatar
Comunicano Returns to Sports with a Focus on Technology, Business and the Future of the Fan Experience, Podcast
“Sports has caught up,” says Andy Abramson, CEO of Comunicano. “I think there’s a big opportunity.”
In this Technology Reseller News podcast, Doug Green speaks with longtime communications strategist and entrepreneur Andy Abramson about Comunicano’s return to the sports industry and the growing intersection of sports, technology, media, telecom and business.
Abramson began working in professiona
Talkspace: Your Employees May Already Be Using AI for Mental Health Support, Podcast
“Over 100 million people a week are using AI for something related to mental health,” says Michael Rodio, General Manager of AI at Talkspace.
In this Technology Reseller News podcast, Doug Green speaks with Michael Rodio, General Manager of AI at Talkspace, about a growing but often hidden workplace issue: employees may already be turning to general-purpose AI tools for mental health support.
Ro
Talkspace Introduces Tee, a Purpose-Built AI Mental Health Guide, Podcast
“People are already using conversational AI to work on their mental health,” says Michael Rodio, General Manager of AI at Talkspace.
In this Technology Reseller News podcast, Doug Green speaks with Michael Rodio, General Manager of AI at Talkspace, about Tee by Talkspace, a proprietary AI mental health guide designed to offer a safer alternative to general-purpose AI tools.
Talkspace is a virtua
TTS Company: Why Your Best Employees Still Need Coaching, Podcast
“Every high performer has blind spots,” says Julie Thiel of TTS Company.
In this Technology Reseller News podcast, Doug Green speaks with Julie Thiel of TTS Company about why coaching should not be reserved only for employees who are struggling.
Thiel says managers often spend most of their time helping underperformers while assuming top employees already know they are doing well. That can be a
Jabra Evolve3 Headsets Bring Clearer Voice Input to AI-Powered Collaboration, Podcast
Jabra Evolve3 Headsets Bring Clearer Voice Input to AI-Powered Collaboration, Podcast, Jabra recently expanded the Evolve3 range with the Evolve3 65 Flex, Evolve3 65 and Evolve3 45, providing purpose-built options for hybrid professionals, open-office employees and desk-based callers
By Doug Green
“Voice is becoming increasingly important in that collaboration with AI.”
In this Technology R
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