The Product Experience
The Product Experience features conversations with product people worldwide, offering real insights to improve product practice. Hosts Lily Smith and Randy Silver interview top speakers from ProductTank meetups and Mind the Product conferences. Part of the Mind the Product network, the podcast covers a wide range of product management topics.
Episodes
How Google prototypes and ships at scale — Soufi Esmaeilzadeh (Google Search)
Soufi Esmaeilzadeh is product director for AI experiences in Google Search, where she leads AI Overviews and AI Mode. In 15 years at Google, she has watched search move from ten blue links to multi-turn conversation. She joins Randy Silver to explain how her team prototypes and ships at Google’s scale, why she runs lean “SWAT team” pods, and how she balances speed against the quality bar users exp
Evals, Analytics, and How to escape the feature factory: Francois Lopitaux (SVP Product Management, ThoughtSpot)
Francois Lopitaux is SVP of Product at ThoughtSpot, the analytics company built on the premise that you should be able to search your data like you search Google. He began his product career 18 years ago, when Salesforce acquired his Paris company, and went on to lead customer service, analytics and AI products there before joining two startups and then ThoughtSpot. He joins Randy Silver to explai
Four questions to ask before building AI into your product — Kendra Vant (Chief Product Officer, Tapi)
When you use an AI tool, how much time do you spend correcting it? And would your customers be willing to do the same?Kendra Vant, Chief Product Officer at Tapi, joins Randy Silver to explore the “reliability layer”: the people, checks and engineering that make AI products dependable. She explains why enthusiastic AI users often provide that layer themselves, and why product teams can’t assume the
How to fix your product roadmap — Matt Feczko (Director of Product Ops, Ocado Technology)
Matt Feczko is director of product operations at Ocado, the UK grocery technology company whose warehouse robots and delivery automation now run for retailers including Kroger in the US and Coles in Australia. He spent the first half of his career as a customer-facing product manager, starting on SharePoint and Office at Microsoft before moving to the UK to join Skype and then four different start
What is AI product management, really? Jonathan Evens (AI Product Lead, Google DeepMind)
Jonathan Evens is a product lead at Google DeepMind, where he has spent more than a decade applying machine learning and AI across industries — from the smart grid at AutoGrid, to detecting roads and buildings from satellite imagery at Planet, to recommender systems, Google Search's AI Overviews and AI Mode, and now live avatars. He is also an advisor to the Evens Foundation, where he is buil
What I learned from building, and exiting a startup — Kirsten Mann (Strategic Advisor)
Kirsten Mann is a board director, product leader and, with this episode, a three-time guest on the podcast. Last time she was here, she was building Vizory, an AI tool that helps company directors get through board packs. This time she's back to explain why she isn't building it any more. Talking to Randy Silver, she walks through exiting Vizory, the friction tests she ran before writing
How to position your product for a future nobody can predict - April Dunford (Author of Obviously Awesome)
April Dunford is the positioning expert behind Obviously Awesome and a former repeat vice-president of marketing across seven venture-backed startups, most of which were acquired. Over the past decade she has advised roughly 300 B2B technology companies, all with sales teams, on how to position themselves against the competition. In this episode she joins hosts Lily Smith and Randy Silver to expla
Four mistakes scaling teams make - Julia Barham (Author and Product Executive)
Julia Barham leads a CX acquisition team at Progressive Insurance and is the author of The Product Management Playbook, published by Rosenfeld Media in July 2026. She wrote it to close what she sees as a coaching gap in the profession: a decade of product transformations has produced far more people with the title than people who have been taught end-to-end craft. In this episode she makes the cas
How to lead a product team through AI adoption - Tiama Hanson-Drury (CPTO, Opus 2)
Tiama Hanson-Drury is CPTO at Opus 2, the legal technology company behind the systems that run some of the world's largest and most high-stakes litigation. She started her career in sales, moved into product in 2010 and has spent the last 16 years split roughly evenly between individual contributor and leadership roles. Her verdict on AI in product organisations is neither evangelism nor scep
What OpenAI taught me to unlearn — Blaine Billingsley (OpenAI, Slack, YouTube, Airbnb)
Blaine Billingsley is a Member of Technical Design Staff at OpenAI whose path into the field ran through music composition, spare-change website work at college, and a decade across Gmail, Airbnb, YouTube and Slack. At OpenAI he was hired to work on Presence, then redirected to solve a more immediate problem: making ChatGPT genuinely useful as a daily tool for designers. Working with a single engi
What your developers aren't telling you - Cat Hicks (Psychologist)
Dr Cat Hicks is a psychological scientist and the founder of Catharsis, a human-centred research consultancy that works with engineering organisations. After self-funding her first open-access study into developer motivation, she was recruited to lead the Developer Success Lab at Pluralsight — a three-year programme that generated large-scale empirical research across hundreds of companies and mor
The new manifesto for product builders - Faith Forster (Chief Product Officer)
Faith Forster has spent 15 years in product leadership. She was VP of product at Dex, acquired for approximately $600 million, and went on to serve as CPO at Legal, a payments and compliance platform. She now runs discovery.com, an AI-native platform that helps product leaders and teams make faster, better product decisions by connecting to their tools and synthesising competitor, customer and gro
5 human signals AI won't replicate - Sarah McDevitt (Hubspot)
We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next! Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startup
What product teams get wrong about trust- Simonetta Batteiger (Product Leadership Coach)
We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next! Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startup
Why is product so hard? - Charity Ibhadon (Global Product Director, WPP)
Charity Ibhadon is a Global Product Director at WPP, where she leads the development of an AI marketing tool. With 15 years in product — including three formative years at ASOS during its high-growth heyday — she came to the discipline via a decade in investment banking and an executive MBA. She has operated at VP and CPO level, leading large international teams across consumer technology and medi
Move fast and DON'T break things - Vonny Laing (UX Lead, Student Loans Company)
Vonny Laing is a user-centred design lead at the Student Loans Company, part of the UK government, where she oversees a service used by millions of people at every stage of their higher education journey. She has held roles spanning UX design, content design, and head of design across both public and private sectors, and completed an MBA specifically to earn the language of business — and with it,
A deep dive into the state of product in 2026 — Emily Tate (VP Product)
Recorded live at #mtpcon London, Lily sits down with Emily Tate — former MD of Mind the Product for a broad debrief on the day's themes. They cover why product and design may matter more in an AI world than ever before, how heritage organisations can navigate transformation without the luxury of greenfield conditions, and what it actually takes to get internal stakeholders on side. Emily also
How to build resilience in product - Lindsey Jayne (Product Advisor)
Lindsey Jayne is an independent product adviser and coach, and former chief product officer at the Financial Times. She began her career at the Government Digital Service, where she stumbled into product management by chasing someone down a corridor holding a MacBook that actually worked. What followed was 15 years moving through startups, scaleups, and ultimately one of Britain's most storie
How to get the most out of product coaching - Lily Smith (Managing Director, BBC Maestro) and Randy Silver (Product and Leadership Coach)
We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next! Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startup
How to lead when you don't fit in - Dave Martin (CPO, Fractional)
Dave Martin has spent more than two decades in product leadership, with a string of C-suite roles, a couple of exits and a book, The Product Momentum Gap, to his name. He is also dyslexic and ADHD, and has built a career while masking the effort it takes to "think normal". In this episode he makes the case that the advice handed to neurotypical leaders often fails the roughly half of tec
Why you're not falling behind on AI - Barry O'Reilly (Author, Artificial Organizations)
Barry O’Reilly is an entrepreneur, author, and founder of Nobody Studios, an early-stage venture studio focused on building AI companies. Over the last six years he has worked with founders, executives and enterprise leadership teams to rethink how organisations operate in the age of generative AI, while simultaneously building and launching companies inside the studio model.A former startup advis
How PMs can win with open source - Dan Ciruli (Product Leader, Nutanix)
Dan Ciruli is VP and General Manager of Cloud Native at Nutanix. A computer science graduate of UC Berkeley, Dan spent a decade in engineering before pivoting to product management in 2003, a role that barely had a name when he started. Since then he has held product leadership positions at EMC and Google, where he was part of the team that helped create Kubernetes and open source Google's cl
What I learned from unbuilding products and systems in the Public Sector - Ayushi Roy (Product Leader)
In the private sector, product teams pick their customers, generate demand, and ship into something close to a green field. In the public sector, none of that holds. Ayushi Roy — Chief Program Officer at New America's New Practice Lab and a lecturer at the Harvard Kennedy School — joins Randy to unpack what changes when your user base is already sitting in front of you, your scrutiny is congr
Everything you need to know about product messaging— Diane Wiredu (B2B, SaaS, Marketing, leader)
In this podcast episode, Diane Wiredu, Founder and Messaging Strategist for Lion Works, underscores the significance of this key element. Diane breaks down a step by step guide on effective messaging, while also providing insights on engaging customers and growing products.We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goe
AI ate their search traffic. Here's what Springer Nature built instead — Prathik Roy
Prathik Roy is Product Director for Data and AI Solutions at Springer Nature, one of the world's largest academic publishing companies. A quantum chemist and material scientist by training, he spent years in R&D before gravitating towards product management — and has spent the past 12 years helping publishers understand the value locked inside their content. In this episode, Prathik makes
How to connect vision, strategy, and execution - Martin Eriksson (Author, The Decision Stack)
Martin Eriksson is a Product Leader, Co-founder of Mind the Product and ProductTank, and Author. His new book, The Decision Stack, offers a mental model for connecting every layer of organisational strategy — from vision to the decisions teams make every single day.We discuss:— Why 95% of employees cannot name their organisation's strategy — and what that costs— The five questions every compa
The document that can replace PRDs — Rags Vadali (Founder & CEO, floto.ai)
What does product management look like when your engineers aren't writing code? Rags Vadali, founder of Floto and former PM at Google and Meta, joins Lily and Randy to talk about how building AI-native products has completely inverted his process. No PRDs, prototypes before specs, and a new artefact at the centre of it all: the Product Experience Document (PXD).They get into why the real prod
What I learned from an industry pivot - Kate Kempe (Director of Product, International Baccalaureate)
Kate Kempe made the leap from 13 years at Amazon — most recently leading Alexa's screened products — to head up product at the International Baccalaureate, an NGO with no established product function. In this episode, she talks through what that transition actually involved: finding focus during a job search through Phil Terry's Never Search Alone methodology, reconciling Amazon instinct
How to build EQ as a Product Leader - Pippa Topp (CPO, giffgaff)
Pippa Topp, Chief Product Officer at giffgaff, joins Lily and Randy to talk about emotional intelligence in product teams — what it is, how it develops, and why it matters for leadership. The conversation covers recognising defensiveness as an EQ signal, the conscious competence model, applying empathy inward as well as outward, and how to cultivate a culture of reflection across a product org. Pi
The state of product in Europe - Elias Lieberich (Product Strategy Coach)
Elias Lieberich, Founder of Product Matters and formerly a PM at Google and YouTube, makes the case that the real gap between European and Silicon Valley product practice is in its culture. He identifies three recurring patterns in European companies: process obsession, a limited appetite for validation, and an underappreciation of engineering and design. Drawing on work with German Mittelstand bu
How to fix broken systems - Kate Tarling (CEO, The Service Group)
Kate Tarling — consultant, trainer, and author of The Service Organization — joins Lily and Randy to discuss what it takes to deliver great services inside large, complex organizations. The conversation covers the distinction between products and services, why transformation so often stalls, how to make the business case for change using existing investment, and how product people can contribute t
How to communicate the value of product work - Rich Mironov (CPO Coach)
Rich Mironov has spent decades watching product teams lose the room because they were speaking the wrong language. In his new book Money Stories, he makes the case that product managers need a second vocabulary: one built around revenue, retention, and return. In this conversation, he walks through the core framework, why order-of-magnitude estimates beat false precision, how to build a roadmap th
Lessons from Games, Big Tech, & Hollywood - Laura Teclemariam (LinkedIn, Netflix, Warner Bros. Entertainment)
Laura Teclemariam has had one of the most varied careers in product — from mobile gaming economies at EA to building Netflix's animation studio from the ground up, to owning LinkedIn's core identity products. In this episode, she joins Lily and Randy to trace the through-line of her "jungle gym" path, unpack what gaming taught her about retention, why entertainment sharpens you
How to align product work to business goals | Corinna Stukan (CEO, Bizzy)
Corinna Stukan, Product Leader and Founder of Fintech marketplace Bizzy, lays out practical advice for connecting your product roadmap to business goals. She explains how a metrics one-pager aligns day-to-day product decisions with company goals, why understanding whether your business is in growth, acquisition or cost-control mode should shape every prioritisation call, and how to frame initiativ
Lessons from Firefox and Twitter - Alan Byrne (Product Leader, Mozilla)
Alan Byrne, Product Leader for Mozilla’s Firefox extensions ecosystem, argues that the best product work is less doctrine and more judgement. In conversation with LRandy Silver, he breaks down why prioritisation frameworks like RICE and MoSCoW often masquerade as science while quietly embedding subjectivity—and why he prefers writing clear “what and why” statements over chasing false precision.Fro
Inside modern game design - Cheryl Platz (Riot Games, Microsoft)
Cheryl Platz, Cheryl Platz, former UX Director for Riot Games, Scopely and Author of "The Game Development Strategy Guide," returns to The Product Experience to explore how video game design principles can transform product development. From her time at Riot Games and Marvel Strike Force to teaching at Carnegie Mellon, Cheryl shares hard-won lessons about player motivation, onboarding, a
Product democracy doesn't work - Blagoja Golubovski (VP Product, Usercentrics)
What does alignment really mean in product teams, and why does consensus often slow everything down?In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Blagoja Golubovski (VP of Product, formerly at Usercentrics) to unpack one of the most persistent myths in product leadership: that good product organisations are democracies.Chapters0:00 Product leadership is not a
How to use Premortems to predict failure - Anu Jagga-Narang (AT&T)
In this episode, Lily Smith and Randy Silver host Anu Jagga‑Narang, a product evangelist at AT&T, to explore premortems — a powerful technique for anticipating product failure before launch. Anu explains how premortems use prospective hindsight to uncover risks early, surface assumptions teams are reluctant to voice, and improve decision quality. The conversation covers practical steps for run
Building products for pilots: a case study - Cristina Bustos (Swiss AviationSoftware)
In this episode of The Product Experience, host Randy Silver talks with Cristina Bustos, Product Manager and team lead at Swiss AviationSoftware, about her experience launching a native mobile application in one of the most regulated and high‑stakes industries in the world: commercial aviation.Cristina recounts how she moved from business analysis into product leadership and then navigated a gruel
How to lead when you don't have authority - Sean Flaherty (ITX Corp)
In this episode of The Product Experience, host Lily Smith speaks with veteran product leader Sean Flaherty about a question at the heart of modern product management: how do you influence without authority? Drawing from behavioural science and decades of experience building products and teams, Sean outlines a framework based on self‑determination theory — the modern science of intrinsic motivatio
How to manage product managers without micromanaging - Mariah Craddick (Executive Director of Product, The Atlantic)
In this episode of The Product Experience, Mariah (Executive Director of Product at The Atlantic) discusses the often-vague transition from being a great Product Manager to becoming an effective manager of people. Drawing on her background as a journalist, Mariah explores how empathy and storytelling translate into product leadership. She deep-dives into using the Reforge PM Competency Model to re
What high-confidence product managers do differently - Axel Sooriah (Atlassian)
Product managers are saving hours with AI, yet feel more uncertain than ever about whether their products will succeed. What’s going on?In this episode of The Product Experience, Lily Smith and Randy Silver sit down with Axel Sooriah, product management evangelist at Atlassian, to unpack the findings from a large-scale survey into the state of product management today.Axel shares why so many teams
Rerun: AI ethics advice from former White House technologist - Kasia Chmielinski (Co-Founder, The Data Nutrition Project)
In this episode of the Product Experience Podcast, we speak with Kasia Chmielinski, co-founder of The Data Nutrition Project, who discusses their work on responsible AI, data quality, and the Data Nutrition Project. Kasia highlights the importance of balancing innovation with ethical considerations in product management, the challenges of working within large organizations like the UN, and the nee
How to build a product-driven engineering team - Matt Watson (Founder, Full Scale)
What does it take to build truly product-driven engineering teams? In this episode, Matt Watson — founder and CEO of Full Scale and author of Product Driven — joins Lily and Randy to challenge the longstanding silos between product and engineering. Drawing on 25+ years of experience and four tech ventures, Matt makes the case for why developers need more than just code to care about: they need con
How to prototype with AI in hours - Prerna Singh (CPTO, Avaaz, Meetup, IBM)
In this episode, Prerna Singh, CPTO at Avaaz, walks us through how AI is reshaping the way we prototype, learn and build digital products. Rather than replacing teams or skipping straight to production, she argues that AI shines when used as a “thought partner” to accelerate early‑stage experimentation. Through her own journey building a community platform on weekends, she demonstrates how tools l
How to measure impact in platform product management - Teresa Huang (Head of Product, Bupa)
In this episode of The Product Experience, host Randy Silver speaks with Teresa Huang — Head of Product for Enablement at global health‑insurer Bupa — about the often‑overlooked world of platform product management. They explore why building internal platforms is fundamentally different and often more challenging than building user‑facing products, how to measure the value of platform work, and pr
A better approach to the product team process - John Cutler (Head of Product, Dotwork)
In this episode of The Product Experience, host Randy Silver sits down with product veteran John Cutler to explore why creating great products remains one of the hardest things organisations do. They dive into why so many companies adopt off‑the‑shelf models (“Spotify”, “SAFe”, etc) and still struggle, and how the secret often lies not in what you build but how you build it—specifically the game y
How to design AI products that users trust - Nina Olding (Gemini, Meta, Weights & Biases)
In this episode, Nina Olding, Staff Product Manager at Weights & Biases and formerly at Google DeepMind, working on trust and compliance for AI, joins Randy to explore the UX challenges of AI‑driven features. As AI becomes increasingly woven into digital products, the traditional UX cues and trust‑signals that users rely on are changing. Nina introduces her framework of the three “A’s” for AI
How to spot (and solve) your product team’s biggest problems - Vidya Dinamani (Product Rebels)
In this episode of The Product Experience, Lily Smith speaks with Vidya Dinamani, product veteran, coach, and Co-founder of Product Rebels, about how to tell if your team is truly product-led or just paying lip service. With over a decade of experience coaching hundreds of teams, Vidya shares her insights into the critical elements of product maturity, the most overlooked barriers to effective pro
How to validate product features - Jason Sparks (Principal Product Manager, ReUp Education)
Building the right thing is hard. Building the wrong thing is easy and costly. In this episode, Jason Sparks, Principal Product Manager at ReUp Education, dives deep into the discipline of continuous validation inside enterprise environments. From managing stakeholder pressure to proactively engaging customers in discovery, Jason shares battle-tested approaches for avoiding the classic trap of sol
Connect your product metrics to company goals - Elena Luneva (CPO and Coach)
Why do great product ideas fail to gain traction? According to Elena Luna, it’s rarely about the strategy and more often about the storytelling. In this episode of The Product Experience, Elena Luneva, a seasoned CPO, GM, and Maven instructor, joins Randy Silver live from INDUSTRY 2025 to explore how product leaders can better communicate the why behind their product decisions. What we learned fro
A masterclass on rapid experimentation - Dan Dalton (Director of Product, Sage)
In this episode of The Product Experience, Lily and Randy speak with Dan Dalton (Director of Product Management at Sage) about the current state of product management, and how the role must evolve in today’s climate.Chapters0:00 Introduction: product management at a crossroads1:00 Dan Dalton’s background and path into product3:00 The evolution of product management: 2010 to today8:15 Framework‐fun
Four behaviours that drive successful AI products - Matthew Certner (Partner and Garage Lead, IBM)
You can’t build great products on gut instinct, and yet, according to IBM’s global study of 1,000 enterprises, 77% of organisations using generative AI aren’t seeing any financial benefit. In this episode on The Product Experience podcast, Lily Smith sits down with Matthew Certner, Digital Product Engineering and Design Partner at IBM, to unpack the four key traits that drive ROI in AI-powered pro
What do great product leaders do differently? Christian Idiodi (Partner, Silicon Valley Product Group)
Christian Idiodi, Partner at Silicon Valley Product Group, and Co-author of the valuable product book Transformed, dismantles some of the most persistent myths in product leadership. Drawing from his global perspective and work across Africa’s fast-emerging tech ecosystem, Christian makes the case for a new kind of leadership, one grounded in clarity, context, and radical trust.Chapters00:00 — The
What obsessing over communication taught me - Sahil Jain (Co-Founder and CEO, Samepage.ai)
In this episode of The Product Experience, Lily Smith speaks with Sahil Jain, co-founder and CEO of Samepage.ai, about one of product management’s hardest challenges: keeping teams aligned. From his early career at Yahoo and AOL to founding multiple startups, Sahil shares lessons on building products that tackle “unsolvable” problems like communication and alignment. He explains why shared underst
Lessons from building healthcare products in Nigeria - Damilola Adelekan (Lead Product Manager, Remedial Health)
In this episode of The Product Experience, hosts Lily Smith and Randy Silver speak with Damilola Adelekan, Lead Product Manager at Remedial Health, who discusses building pragmatic, people-centred solutions in Africa’s fragmented and under-resourced healthcare system. Chapters05:30 – Early Lessons from Volunteering and Nonprofits07:00 – Why Digitising a Broken System Isn’t Enough10:00 – Tackling
Why saying no to customers builds better products – Patrick Ndjientcheu (CPTO, Irembo)
In this episode of The Product Experience, Patrick Ndjientcheu, Chief Product and Technology Officer at Irembo, shares how his team transitioned from delivering projects for government to building a portfolio of scalable products. Patrick talks about shifting mindsets from execution to strategy, spinning out payments and identity into independent products, and the challenges of balancing internal
How product can work better with sales and marketing - Sally Foote (Advisor, Bower Collective)
In this episode of The Product Experience, Lily Smith speaks with Sally Foote, a seasoned product leader whose journey from product roles to C-suite commercial leadership spans Carwow, Go Compare, and The Guardian. They unpack the increasingly vital intersection between product, marketing, and sales.Sally explains why growth is a shared responsibility, how product managers can become commercially
Retention strategies for single-use products - Vivek Kumar (Investor and Advisor, Atlys)
Product decisions built on daily-active metrics fall apart when your customers show up once a year, or once a decade. In this episode, Randy Silver talks to Vivek Kumar about building and growing low-frequency products, from property and tax to jobs and dating. Chapters04:25 — What makes a product “infrequent”? Episodic use and recall decay07:05 — Rethinking PMF: penetration and market share over
Why we need to design products for machines - Katja Forbes (Executive Director, Standard Chartered Bank)
In this episode of The Product Experience, Randy Silver and Lily Smith sit down with Katja Forbes, Executive Director at Standard Chartered Bank, design leader, and lecturer, to explore the fast-approaching world of machine customers.Katja shares why businesses must prepare for a future where AI agents, autonomous vehicles, and procurement bots act as customers, and what this means for product man
How to influence at board level - Kirsten Mann (CEO, Founder, Vizory, Prospection, Oracle)
In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Kirsten Mann, former CPO at Prospection and now startup founder and board member, to discuss how product leaders can play a vital role on company boards. Drawing from her own board experience and a research series interviewing founders and directors, Kirsten explains why product, culture, and customer insight must
The story behind Spotify Canvas - Dariusz Dziuk (Product Lead, Spotify)
In this episode of The Product Experience, Randy Silver speaks with Dariusz Dziuk, Product Lead for Music Expression at Spotify, about the origins and evolution of Canvas, the looping visuals that accompany music tracks. From early assumptions and first principles thinking to scaling and measuring marketplace success, he shares how a bold experiment turned into one of Spotify’s most engaging featu
Why RACI makes collaboration worse - Jenny Wanger (Product Operations Consultant)
In this episode of The Product Experience, Lily and Randy dive into the nuanced world of team collaboration with Jenny Wanger, product ops consultant. Jenny challenges the overuse of RACI matrices in product teams, arguing they often obscure deeper organisational issues rather than solve them. They discuss better alternatives, the root causes behind requests for RACI, and the value of prioritising
Rerun: What most companies get wrong about product discovery - Frances Ibe (SVP of Product, Tide)
We revisit our conversation with Frances Ibe, Chief Experience Officer at Tide. Frances shares invaluable insights on her journey from developer to product leadership and how to avoid common pitfalls during the discovery process.Chapters01:07 – Meet Frances Ibe02:05 – Common Discovery Pitfalls03:34 – Embedding Continuous Discovery04:51 – The Myth of Talking to 20 Customers06:38 – What is a Data Pr
How to embrace the uncertain future of product — Erica Wass (Product Consultant)
Erica Wass, Principal Product Consultant at Brainmates, joins the Product Experience podcast to share pragmatic tools for building strategic foresight into your roadmap. From horizon scanning to backcasting, this episode explores how product teams can harness future-focused techniques—bolstered by generative AI—to improve decision-making, resilience, and impact.Chapters:0:00 – Why foresight matter
How to balance safety and speed in healthcare products - Brigitte West (Director of Product, DrDoctor)
Featured Links: Follow Brigitte on LinkedIn | DrDoctor | European Commission Public Health 'Artificial Intelligence in Healthcare' featureWe're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next! Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a ment
Why should we care about building accessible products? - Dee Miller (Director, Product Strategy & Insights, Adobe)
In this episode of The Product Experience, Lily Smith and Randy Silver speak with Dee Miller, Director of Product Strategy and Insights for Product Equity at Adobe. Dee shares her personal journey into inclusive design, and discusses how Adobe is moving beyond accessibility compliance to build genuinely usable, inclusive, and emotionally accessible products. Featured Links: Follow Dee on LinkedIn
The only rules you need for leading commercial product teams - Faith Forster (CPO, Legl)
In this episode of The Product Experience, Lily and Randy speak with Faith Forster about the art of aligning product work with commercial outcomes. From redefining velocity as a function of customer value to implementing impact models that quantify ROI, Faith outlines practical frameworks to help product teams think commercially without compromising user value. She also explores the evolving role
How to pick the right product tools for your team - Moshe Mikanovsky (Product Coach)
In this episode of The Product Experience, Lily and Randy sit down with Moshe Mikanovsky—product coach, educator, and host of the Product for Product podcast—to explore what makes an effective product management toolkit. From identifying the real problems in your workflow to choosing and implementing tools that stick, Moshe outlines a pragmatic, user-centric approach to tool selection. Chapters:2:
How to build a Product-Led Operating Model that sticks - Jen Swanson (CEO, Tuckpoint Advisory Group)
Transformations are hard, and too often, they fail to deliver on their promise. In this episode of The Product Experience, Lily and Randy speak with Jen Swanson, CEO of Tuckpoint Advisory Group, to unpack why transformation initiatives falter and what it truly takes to succeed.Key Takeaways— Transformation requires intentionality: Real transformation isn't accidental or surface-level; it must
What does it take to build successful products now? Ezinne & Oji Udezue (co-Authors at ProductMind, ex-CPOs of Calendly, Typeform & WP Engine)
What does it mean to build world-class products in the age of AI? In this episode, Randy Silver talks to Ezinne and Oji Udezue, co-authors of Building Rocketships, a playbook for building high-growth companies in today’s fast-evolving tech landscape. Together, they unpack what product looks like now, how AI changes collaboration, and why ambition, clarity, and disciplined execution matter more tha
Rerun: Building fun products at scale: Inside King Games with Todd Green (CEO, King)
This week on The Product Experience, we revisit a great conversation with Todd Green, now President of King – the studio behind Candy Crush. Todd shares how he thinks about building products that are not only globally successful but enduringly fun. Todd takes us behind the curtain on what it really takes to build for mass audiences, create fun at scale, and grow empowered product teams.Key takeawa
How Stack Overflow is competing with AI - Jody Bailey (CPTO, Stack Overflow)
AI has changed the way developers work—and Stack Overflow is right at the centre of that shift. In this episode, Jody Bailey, CPTO at Stack Overflow, shares how the platform is adapting to AI, protecting its community, and embracing new revenue streams. We explore how LLMs are reshaping developer behaviour, why canonical answers still matter, and what it takes to keep trust, quality and community
Learn what made Intercom throw away it's playbook - Paul Adams (CPO, Intercom)
Intercom’s CPO Paul Adams joins The Product Experience to talk about how the company has radically transformed its approach in the wake of AI's acceleration. From ripping up roadmaps and reorganising teams to reinventing pricing models, Paul shares what it really takes to adapt—fast.Key takeaways"You’re not selling users anymore. You’re selling work."AI has shifted Intercom’s busine
How to build the right product culture during transformation - Joca Torres (Product Consultant)
In this episode of The Product Experience podcast, we sit down with Product Consultant Joca Torres, whose work at Gympass is featured in Marty Cagan’s book Transformed. Joca shares the four core principles of successful digital transformation—principles he’s applied in both high-growth startups and century-old corporations.We unpack what it really takes to shift a company from a delivery mindset t
Tools and techniques to scale product teams - Charlotte King (Lead Product Manager, eBay)
As startups grow, product teams often find themselves caught between speed and structure. In this episode of The Product Experience, Charlotte King, Lead Product Manager at eBay, shares practical insights from her work leading teams through this transition at companies including Moonpig, Flipdish, and ThoughtWorks. Charlotte unpacks how to define product’s role during scaleup, build team structure
Everything you need to know about impact-first product teams - Matt LeMay (Product Consultant and Advisor)
In this episode on The Product Experience, we welcome back Matt LeMay—author, consultant, and champion of no-nonsense product thinking. We dig deep into the ideas behind his new book Impact First Product Teams and explore how teams can focus on what really matters: delivering business impact.Featured Links: Follow Matt on LinkedIn and his website | Buy Matt's new book 'Impact-first Produ
How and when to sunset features - Roni Ben Aharon (CPO, Craft.io, Booking.com, Wix)
Sunsetting features is rarely a celebrated milestone in product, but it’s often one of the most critical. In this episode, Ronie Ben Aharon CPO and CTO of Craft.io, joins Lily and Randy to share how his team made the tough call to retire a key feature—and what they learned in the process.Ronie walks us through a real-world example of removing Craft.io’s visual spec tool, why trying to compete with
Leading product transformation at scale - Jo Wickremasinghe
Most organisations dream of building products that delight users. But what happens when the users are your internal teams—and the product is the business itself? In this episode of The Product Experience, Randy Silver sits down with Jo Wickremasinghe, Chief Product & Technology Officer at BPP, to talk about leading transformation at scale.Featured Links: Follow Jo on LinkedIn | BPP | 'Wha
Tried and tested AI tools for product managers - Dave Killeen (VP Product, Pendo)
This week on the podcast, we're joined by Dave Killeen, VP of Product at Pendo, who shares his go-to AI tools that can help make life a little easier for product managers—tried, tested, and ready to use.Featured Links: Follow Dave on LinkedIn | Pendo | Claude | Manus |'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron PrattWe're refreshing The Product
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