Medical Money Matters with Jill Arena
This podcast is for medical professionals who worry about the financial health of their practice. Host Jill Arena, CEO of Health e Practices, along with industry experts, demystifies topics like insurance contracts, reimbursement, embezzlement prevention, and equipment purchases. Each weekly episode aims to help outpatient medical practices make sound financial decisions.
Episodes
Episode 195 | Are You Prepared? Business Continuity for Your Practice with Chris Riccardi
Send us Fan MailWhat happens to your medical practice when the unexpected happens?Whether it's a cyberattack, natural disaster, prolonged power outage, staffing crisis, or another major disruption, every medical group needs a plan to continue caring for patients while protecting its people, operations, and financial stability.In this episode of Medical Money Matters, I welcome Christopher Ric
Episode 194 | Most of Your Visits are Actually 4's - Why Is Everyone Still Coding 3's?
Send us Fan MailWhat if I told you that you could increase your income by thirty thousand... fifty thousand... maybe even eighty thousand dollars a year... without seeing a single additional patient?Would you believe me if I told you the answer isn't working harder, squeezing in one more patient, staying later at the office, or sacrificing another evening with your family?What if I told you t
Episode 193 | The Uneven Playing Field in Medical Construction: A Conversation with Jim Lampus
Send us Fan MailPlanning a medical office construction or renovation is one of the largest investments most physician owners will ever make—but it's also one of the least familiar. The difference between a project that finishes on time and on budget and one that's plagued by delays, change orders, and escalating costs often comes down to one thing: preparation.In this episode of Medical
Episode 192 | Why "I Don't Know" May Be the Three Most Powerful Words You Can Use
Send us Fan MailHave you ever stopped and asked yourself, "When was the last time I said, 'I don't know'…and actually meant it?" Think about that for just a moment.For many physicians, those three words almost feel forbidden. They can make you uncomfortable. They can even make you feel vulnerable.From the very first day of medical school, you were taught that your job was
Episode 191 | Your Next Patient May Discover You on a Podcast: A Conversation with Bret Gregory of Dr. Talks
Send us Fan MailIn today's digital world, your reputation extends far beyond the walls of your practice. Patients, referral partners, and even future opportunities are increasingly shaped by what people find—and don't find—about you online.In this episode of Medical Money Matters, I'm joined by Bret Gregory, founder of DrTalks.com, to discuss why building a personal brand is no long
Episode 190: It Depends: Legal Counsel as a Trusted Advisor: A Conversation with Joe Carlisle
Send us Fan MailMost physician owners don't think about calling an attorney until something has gone wrong. But what if your legal counsel could help you avoid problems before they ever happen?In this episode of Medical Money Matters, I have the pleasure of welcoming my good friend, Joe Carlisle, partner at Dunn Carney LLP, for a conversation about the role legal counsel should play in every
Episode 189: Your Staffing Problem Isn't a Staffing Problem—It's a Systems Problem
Send us Fan MailHave you ever looked around your practice and wondered why good people keep leaving? Maybe you've blamed the job market, younger generations, higher salaries across town, or the simple fact that healthcare has become harder than ever. While all of those things certainly play a role, what if I told you that your staffing problem isn't really a staffing problem at all?More
Episode 188: Behavioral Health Belongs Here: Integrating It into Your Practice with Ed Speedling
Send us Fan MailBehavioral health is no longer a "nice to have"—it's an essential part of delivering high-quality, patient-centered care.In this episode of Medical Money Matters, Jill Arena welcomes healthcare executive and behavioral health expert Ed Speedling (MSW, MHA, FACHE), President of ES Healthcare Consulting. Drawing on decades of leadership experience, Ed shares why integr
Episode 187: The Blame Game and Why a Culture of Accountability is the Antidote
Send us Fan MailWhat if the biggest threat to your medical practice isn't declining reimbursement, staffing shortages, rising expenses, or even physician burnout?What if it's the culture you've unintentionally created?That may sound dramatic, but after working with hundreds of physician practices across the country, I've seen something over and over again. Practices spend enorm
Episode 186: Your Revenue Cycle Is Talking — Are You Listening?
Send us Fan MailIf I walked into your organization today and asked you one simple question — “What is your revenue cycle trying to tell you?” — would you know the answer?Not your collections rate. Not your days in A/R. Not your monthly deposits. I mean the deeper answer. What operational stories are hiding inside your numbers right now?Because most healthcare organizations still think about revenu
Episode 185: Busy, Burned Out, and Barely Profitable? Here’s What High-Performing Groups Do Differently - Part 2
Send us Fan MailLast week, we talked about some of the biggest differences between struggling medical groups and high-performing organizations. We discussed long-term thinking, strategic staffing, operational intelligence, investment philosophy, and diversified revenue streams.And today, we’re continuing that conversation — because once organizations begin growing successfully, entirely new challe
Episode 184: Busy, Burned Out, and Barely Profitable? What Top Groups Do Differently - Part 1
Send us Fan MailWhy do some medical groups thrive while others constantly struggle — even in the same market?Have you ever looked at two practices in the same city, with similar physicians, similar patient populations, and similar payer contracts… and wondered why one group seems calm, strategic, financially healthy, and growing — while the other feels stressed, chaotic, reactive, and constantly f
Episode 183: The Million Dollar Problem No One’s Talking About: Physician Undercoding
Send us Fan MailWhat if your organization’s biggest revenue problem has nothing to do with payer contracts?Think about that for a moment.Because in healthcare, we spend enormous amounts of time obsessing over payer negotiations, denials, collections, reimbursement schedules, staffing ratios, labor costs, and operational efficiency. Entire leadership meetings are devoted to squeezing another one or
Episode 182: How to Harness Data Abundance with AI: A Conversation with Saurabh Gupta, MD
Send us Fan MailIn this episode, I sit down with Saurabh Gupta, MD — physician, healthcare technology executive, and Founder & CEO of CorMetrix — for a timely conversation about the explosion of healthcare data and how artificial intelligence can help physicians and healthcare organizations make sense of it. With decades of experience spanning clinical medicine, enterprise healthcare technolog
Episode 181: The Power of Private Practice: Why Independence, Community, and Connection Still Matter
Send us Fan MailToday I want to talk about something that is deeply important to me, and I suspect deeply important to many of you listening today — the future of independent private practice, and why community matters now more than ever.This past weekend, we gathered in Portland, Oregon for the Caduceus Masquerade Ball, a celebration of independent medicine and the people who dedicate their lives
Episode 180: Drowning in Reports, But Still Guessing? How to Turn Practice Data Into Real Decisions
Send us Fan MailToday we’re talking about something that is hiding in plain sight in almost every practice I work with—and that is your data. Because here’s the truth: most practices are sitting on a goldmine of data inside their EMR and practice management system… but very few are actually using it to make better business decisions.You’ve got reports. You’ve got dashboards. You’ve got numbers. Bu
Episode 179: Stop Wasting Conferences: How to Get Real Value from Every Event
Send us Fan MailIt’s conference season—and calendars are filling up fast. Flights are getting booked, hotels are getting reserved, registration fees are getting approved, and calendars are getting blocked off for a few days away from the practice. And if you’re like most physicians and practice leaders, there’s a mix of emotions. Maybe a little excitement. Maybe a little overwhelm. Maybe even a qu
Episode 178: If You Didn’t Say It, It Didn’t Happen: The Hidden Risk of Ambient Scribes
Send us Fan MailAmbient scribes are one of the most exciting developments we’ve seen in clinical workflows in years. They promise less typing, less burnout, and more meaningful connection with patients. And for many physicians, that alone feels like a long-overdue shift in the right direction.But here’s the question: are they actually capturing the full clinical and financial story of the visit?Be
Episode 177: Did You Really Get Paid? Reconciliation in Practice Finance: A Conversation with Sasha King of Anatomy
Send us Fan MailHow do you know if you really got paid? Reconciliation between bank deposits, practice management system payment posting and accounting system totals is one of the most persistent—and often overlooked—challenges in healthcare operations. And it's a fantastic internal control.In this episode, I sit down with Anatomy’s CEO Sasha King to discuss how groups should automate bank de
Episode 176: Social Media: Friend or Foe for Your Practice?
Send us Fan MailToday we’re talking about something that tends to bring up a mix of reactions for physicians and practice leaders, and that is social media.For some of you, this feels like something you know you should be doing more with, but it keeps getting pushed down the list. For others, it feels like noise or distraction, and you’re not convinced it really matters. And for a few of you, you’
Episode 175: The Hidden Cost of “Cheap” Revenue Cycle Management
Send us Fan MailToday we’re going to talk about something that seems really practical on the surface… but has massive implications for your income, your stress level, and the long-term health of your practice.And that is this:Why going cheap on your revenue cycle is almost always a mistake.Now, I want to start by saying—this is not about criticizing any specific vendor or company. This is about un
Episode 174: Playing With Data: A Conversation With Nate Moore
Send us Fan MailPhysicians and administrators are drowning in a sea of data, with no real information or business intelligence to work with. EMR's and practice management systems have dashboards galore, but how useful is the information really? Join me for a fast-paced discussion with national data expert Nate Moore of Moore Solutions (https://mooresolutionsinc.com/) as we talk about how phys
Episode 173: When a Good Office Manager Isn’t Enough Anymore: A Common Growing Pain in Medical Practices
Send us Fan MailThere are few moments in a growing medical practice that feel more uncomfortable than this one.You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder. Decisions seem slower. Issues keep landing back on the physicians’ desks. And yet, the person at the center of it all—the office manager—has been loyal, hardworking, and instrum
Episode 172: Growth or Chaos: The Early Warning Signs Success Is Creating Friction Inside Your Practice
Send us Fan MailThere’s a moment that many successful medical practices reach where something feels… off.Volume is up. The practice is growing. On paper, things look good—sometimes even great. And yet, the day-to-day experience feels harder than it used to. Communication takes more effort. Decisions feel heavier. Small issues seem to snowball faster than expected.Instead of growth feeling energizi
Episode 171: Cash Flow Tells the Truth: What Your Financials Are Saying About Your Next 12 Months
Send us Fan MailThere are practices that look profitable on paper and still feel constantly on edge.Payroll clears, but just barely. Distributions feel risky. Hiring decisions get delayed. Big expenses create anxiety instead of confidence. And despite doing “well,” leadership always feels like they’re waiting for the other shoe to drop.That feeling usually has nothing to do with profit.It has ever
Episode 170: From Busy to Sustainable: The Numbers That Reveal Whether Your Practice Is Actually Healthy
Send us Fan Mail“Busy” is one of the most dangerous words in medicine.It sounds positive. Reassuring, even. When a practice is busy, it feels productive. Schedules are full. Phones are ringing. The waiting room is packed. From the outside—and often from the inside—it looks like success.But over the years, we’ve seen something very different play out behind the scenes.Some of the busiest practices
Episode 169: The Hidden Levers of Profitability: 5 Operational Signals Most Practices Miss
Send us Fan MailIf you talk to most physicians about their practices, you’ll hear a familiar refrain. “We’re busy.” “Our schedules are full.” “We’re seeing more patients than ever.” And yet, in the very next breath, many of those same practices will say something else that feels contradictory. “Margins feel tight.” “Cash flow is unpredictable.” “It doesn’t feel like the numbers reflect how hard we
Episode 168: Buying Back Your Autonomy: When—and How—to Leave the Hospital System or Large Group
Send us Fan MailThere was a time when hospital or large group employment felt like the safe choice. Predictable income. Built-in infrastructure. Someone else worrying about staffing, compliance, billing, and contracts. For many physicians, it felt like a reasonable trade—give up some control in exchange for stability.But over the past several years, something has shifted.More and more physicians a
Episode 167: The Seven Metrics That Predict Your Practice’s Future
Send us Fan MailToday we’re diving into a topic that separates thriving practices from those that drift — the key metrics that don’t just describe your practice, but actually predict its future.If you’ve ever felt like your practice is reactive rather than proactive, this episode is for you. You might be tracking revenue and visit volume, but unless you’re watching the right signals — the ones tha
Episode 166: Forget Resolutions—Step Boldly Into the New Year with a Private Practice Survival Guide
Send us Fan MailThe calendar flipped, and now every private practice has a choice—coast into the new year, or step boldly into it with a plan.2026 is already shaping up to be a big year for healthcare. From financial tightening and operational pivots to compliance shifts and new technologies, there’s no shortage of challenges—or opportunities. And the practices that prepare now, that move with cla
Episode 165: From Hidden Rates to Contract Intelligence: The Data Transparency Era
Send us Fan MailNegotiated payer rates are public… sort of.For decades, some of the most important numbers in healthcare lived behind locked doors. The actual negotiated rates between payers and providers—the numbers that determine whether a practice thrives, survives, or quietly bleeds margin—were treated like trade secrets. You were expected to negotiate them, manage against them, and forecast y
Episode 164: Is Your New Year's Resolution to Get More Professional Development for Yourself and Your Team? If Not, It Should Be
Send us Fan MailNew year, new goals… but how many of us actually prioritize professional development as a resolution?Most people jump into January thinking about eating better, working out more, maybe saving some money or getting more sleep. And those are all important. But here’s something that often gets left off the list—and it might be the most important investment you can make: developing you
Episode 163: Thought Experiments: Your Practice’s Secret Weapon for Smarter Decisions
Send us Fan MailWhat if your next big change wasn’t executed on day one… but first asked as a simple question: “What would happen if we did this?” What if you stopped offering walk‑in appointments for two weeks, or changed your scheduling template entirely, or removed all paper forms—and saw what surfaced? That kind of question is the heart of a thought experiment—a structured “what if?” scenario
Episode 162: Denied and Forgotten: How Medical Claim Denials Are Costing You 13% of Your Revenue
Send us Fan MailImagine this: You see a patient, perform the exam, document the care, your staff submits the claim—to all appearances everything looks right. But then the claim comes back denied. The team may shrug, file it away, mark it unresolved. And the revenue disappears. What you delivered—the service, the documentation, the provider expertise—is lost financially. And more often than you thi
Episode 161: Adjustments: How You’re Losing Real Revenue Without Even Knowing It
Send us Fan MailImagine this: you see a patient, orders the labs, do the follow‑up, navigate the complexity, chart the visit, and deliver the care. The work is done. Then someone in the billing department closes the claim with a single click, marking it as “adjusted off.” You never see the revenue. You might not even know it was written off. That’s a dollar (or many dollars) you earned but never r
Episode 160: If You’re Not Using AI on a Daily Basis, Your Competition Probably Is
Send us Fan MailGroups that adopt AI thoughtfully will outpace those who don’t—faster than most people realize.That’s the bottom line. AI isn’t some futuristic buzzword anymore. It’s here, it’s already changing how practices operate, and it’s moving fast. Medical groups that learn how to integrate AI into their daily routines—clinically, operationally, administratively, financially—will be more ef
Episode 159: The Gender Gap in Medical Group Leadership—and How to Fix It
Send us Fan MailIn a sector where women make up the majority of the workforce, why are women still under-represented in the seats of power in medical groups?That’s the question we’re digging into today. Because while it’s no secret that healthcare has long depended on the contributions of women—as physicians, nurses, administrators, and operational leaders—the top roles still tend to skew male. An
Episode 158: Before You Cut Costs, Fix This: The 5 Biggest Revenue Leaks in Medical Practices
Send us Fan MailIf you’re running a medical practice in 2025, chances are—without even realizing it—you’re leaving real money on the table. And I don’t mean pennies—I mean tens or even hundreds of thousands or millions of dollars a year.Here’s the thing: most practices aren’t bleeding cash from one major hole. They’re leaking it quietly, invisibly, in ways that seem small until they snowball. A mi
Episode 157: Celebrating Season 4: 10,000 Downloads, 1,000 Cities & Our Gratitude to You
Send us Fan MailWe’re kicking off Season 4 of the Medical Money Matters Podcast, and we’re celebrating something big. Over 10,000 downloads. Listeners tuning in from nearly 1,000 cities across the country—and even internationally. And we’re entering our fourth year of episodes. Honestly, that number still stuns me a little. When we launched this podcast, our goal was simple: to help physicians and
Episode 156: Who’s Really in Charge of Your Money In? (Hint: It’s Not Who You Think)
Send us Fan MailWhat if I told you that in most medical groups, the person in charge of your financial health might not fully understand half of your revenue?It sounds dramatic, but it’s true. In countless physician practices and medical groups across the country, the CFO—the Chief Financial Officer—is responsible for the organization’s entire financial picture… except when it comes to revenue cyc
Episode 155: G2211 Is Your Friend: Stop Leaving Money on the Table
Send us Fan MailThere’s a CPT code out there that’s worth about $16 to $20 per visit… and most of you are ignoring it. It’s been right in front of us, since early 2024, and yet week after week, we watch practices leave thousands—sometimes hundreds of thousands of dollars—on the table.The code is G2211. And if you haven’t heard of it—or haven’t trained your teams to take it seriously—you’re not jus
Episode 154: A Tribute to My Dad and His Love of Options Flow Charts: Why Physician Practices Need Options and Strategy
Send us Fan MailI still remember the first time my dad explained his pre‑flight checklist. He shared some of the items with me: “Instruments check. Fuel quantity check. Weather briefing confirmed. Exterior visual check.” It felt almost ceremonial—methodical, purposeful, adding some calm into the midst of what could have been pre-flight chaos. To many people, that might have seemed like just one mo
Episode 153: Blueprints for Better Care: Designing Clinical Spaces That Delight Patients and Empower Care Teams - A Conversation with Jon Anderson, AIA, NCARB, AIBC
Send us Fan MailIn this episode of Medical Money Matters, we sit down with Jon Anderson, AIA, NCARB, AIBC of Anderson Dabrowski to explore the art and science of clinical space design. From timing and budgeting to layout efficiencies and flexible use of space, Jon shares key insights that can transform how medical spaces function—for patients, providers, and staff alike. Whether you're buildi
Episode 152: Surviving the Shutdown: What Medical Practices Must Do When Washington Closes
Send us Fan MailWhen Washington shuts its doors, your practice can’t afford to blink. What happens when Medicare payments slow—or telehealth rules vanish overnight?Welcome to Medical Money Matters. If you’re like most medical group leaders, your attention is already divided between patients, staff, regulations, and operations. Add a federal government shutdown to that mix, and suddenly you’re faci
Episode 151: Credit Where It’s Due: Managing Debt & Financing for Medical Practices
Send us Fan MailDebt makes most doctors nervous. But what if avoiding financing is actually holding your practice back?Welcome to Medical Money Matters, the podcast where we tackle the intersection of medicine, money, and management—helping you run your practice like the business it is. Today, we’re diving into a topic that physicians often avoid but can’t afford to ignore: debt and financing for
Episode 150: Scaling Smart: When and How to Expand Your Medical Practice
Send us Fan MailWhat’s the real cost of not growing your practice when the time is right? Spoiler alert: it’s more than just lost revenue.Welcome to Medical Money Matters. Today’s episode tackles something many practice leaders know they should think about—but often push to the bottom of the to-do list: when and how to scale your medical practice.Now, if you’re a physician or practice administrato
Episode 149: Coded Out of Cash: How Cigna’s New Policy Could Be Costing Your Practice—and What to Do About It
Send us Fan MailWhat if your most complex visits were being paid as basic ones—and no one on your team even noticed?That’s not a hypothetical. It’s happening right now.Today we’re talking about something that could be quietly draining your revenue, hurting your bottom line, and going completely unnoticed by your billing team: automatic downcoding of high-level E/M visits. This is a new policy from
Episode 148: Strong Dyads, Stronger Practice: How to Lead Together Without Stepping on Toes
Send us Fan MailYou've got two leaders at the helm - one knows the medicine, the other knows the business. Sounds like a dream team, right? But what happens when they're not on the same page?Welcome to Medical Money Matters. Today we're diving into the art and science of clinical-administrative dyads - those essential partnerships that drive medical groups forward. When they work, t
Episode 147: So You Want to Start a Practice? Here’s the Playbook You Can’t Skip
Send us Fan MailPicture this: you're finalizing your residency, or you've spent years in practice and you're finally ready to strike out on your own. You have this forward-thinking amazing vision—a practice that reflects how you want to deliver care. A place built for patients, for community, perhaps for innovation. It’s exciting. But here’s the truth: owning your own practice isn’t
Episode 146: The Business Case for Mentorship, Sponsorship & Coaching - A Conversation With Laurie Baedke, FACHE, FACMPE
Send us Fan MailJoin me for a compelling conversation with leadership development expert, Laurie Baedke, FACHE, FACMPE where we unpack what Mentorship, Sponsorship and Coaching can mean to a medical group's bottom line. Laurie draws from her experience as a leadership development program founder, author, and international speaker as she shares with us the reasons why medical groups should dou
Episode 145: Where Does Your Money Hide? Finding Lost Revenue in the Medical Group Revenue Cycle
Send us Fan MailWelcome to the Medical Money Matters Podcast, brought to you by Health e Practices—where we explore smarter ways to manage the business side of medicine, without losing sight of why we’re here: to provide excellent care.Today’s episode might make you a little uncomfortable—and that’s a good thing. We’re talking about revenue that slips through your fingers every single day. And her
Episode 143.5: Finally. The Financial Education Every Doctor Deserves—But Never Got
Send us Fan MailWelcome back to Medical Money Matters. I’m Jill Arena, and I’m so glad you’re here with me for this very special edition of the podcast. Today, I’m beyond excited to introduce something that’s been in the works for over three and a half years—a course that I truly believe can transform the way physicians engage with the business side of medicine.This is Physician’s Edge: Mastering
Episode 143: The Art of Difficult Conversations: Managing Conflict in Your Practice
Send us Fan MailYou walk into the office and feel it right away—something’s off. A nurse is giving the front desk the silent treatment, one of your physician partners is avoiding eye contact, and the clinic administrator looks like they’re about to quit on the spot. And yet… no one says anything. Everyone keeps moving, business as usual. Sound familiar? Welcome back to Medical Money Matters, the p
Episode 142: The Impact of the One Big Beautiful Bill on Private Practices
Send us Fan MailImagine this: It’s July 2026, and your front desk is fielding a wave of calls from patients who've just lost their insurance coverage. Some are angry. Some are confused. And some are simply disappearing from your schedule altogether. At the same time, reimbursements are getting tighter, eligibility verifications more complicated, and your once-predictable payer mix is in freef
Episode 141: The Summer Doldrums: Making the Most of Slower Clinic Schedules
Send us Fan MailIt’s early August. Your waiting room is half-empty. The phones are unusually quiet. And your front desk staff is asking the question you’ve heard every summer: “Is it always this slow?” Welcome to the summer doldrums. If you’ve led or worked in a clinic for any length of time, you know what I’m talking about. The summer months, particularly June through August, often bring a natur
Episode 140: Thinking Like a CEO - Business Strategy for Medical Practice Leaders
Send us Fan MailToday, more than ever, it is critical for medical group leaders to think like a CEO - adopting business strategy, delegation skills and long term vision that ensures that the practice thrives decades from now.We are facing industry consolidation, margin pressure, burnout and evolving reimbursement models. That's why leadership born of strategic clarity matters now, more than e
Episode 139: Stop the Leaks: How Revenue Cycle Assessments Prevent Financial Fallout: A Conversation With Taya Gordon, MBA, FACMPE, CMOM
Send us Fan MailJoin me for a compelling conversation with national subject matter expert on Revenue Cycle for medical groups, Taya Gordon, MBA, FACMPE, CMOM. She outlines how the revenue cycle department in each clinic needs to come out of the shadows, and into the forefront for physician owners and administrators. We go through why every clinic should have routine "check-ups" for their
Episode 138: What Private Equity Won’t Tell You: A Physician’s Guide to Due Diligence
Send us Fan MailToday’s episode is a conversation many private practice owners are either having—or avoiding: “Should I sell to private equity?”If you're a physician-owner, chances are you’ve had at least one conversation with a firm interested in buying your practice. Maybe they promised a lucrative buyout, better back-office support, or rapid expansion. Maybe they positioned themselves as t
Episode 137: Staying Independent: The Power, Purpose, and Playbook for Private Medical Practices
Send us Fan MailToday’s episode is for every physician, administrator, and practice leader who's ever asked themselves: “Should we stay independent, or should we align with a larger system?”As hospital and health plan consolidation continues and private equity activity in healthcare grows, independent practices are facing unprecedented pressure. But here’s the thing—staying independent isn’t
Episode 136: Decoding the Dollars: Financial Foresight and Audit Readiness: a Conversation with Tony Andrade, CPA
Send us Fan MailToday I am joined by Tony Andrade, CPA, who is an expert in finance and accounting for medical groups and hospitals. Tony and I talk about financial metrics that are critical for groups to monitor, and about how and when a group might need an audit and the different types of audits that can be used. We touch a bit on embezzlement, and we wrap by talking about private equity investi
Episode 135: The Anxiety Audit: Simple Fixes for a Better Patient Experience
Send us Fan MailWhat if the most powerful medicine we can offer isn’t a prescription, but peace of mind?For many patients, a visit to the doctor’s office triggers more than just clinical concerns. There’s anxiety. Uncertainty. Sometimes even fear. And not necessarily because of a diagnosis—but because of the entire experience of being a patient in a complex, often intimidating environment. As we s
Episode 134: The Welcome Lounge Revolution: Rethinking Your Practice's Front Door
Send us Fan MailWhat’s the first impression your patients get of your practice? Spoiler alert—it’s not your clinical expertise.It’s not the credentials on the wall. It’s not the sophisticated EHR system you’ve invested in. It’s not even your outcomes data—at least not initially. The first impression starts the moment someone steps through your doors, and it’s rooted in an often-overlooked space: y
Episode 133: Flip the Script: Why Respecting Your Patients’ Time Is Your Practice’s Secret Weapon
Send us Fan MailWhat would happen if we valued our patients' time as much as they value ours?Take a moment with that question, because it’s not rhetorical. It's the starting point for a profound shift in how we deliver care, structure operations, and engage with our communities. In a healthcare system increasingly shaped by convenience, accessibility, and consumer expectations, the simpl
Episode 132: Beyond the White Coat: Why Your Brand Is a Strategic Asset
Send us Fan MailToday’s episode is about something that’s often misunderstood in medical groups—but is more critical than ever: your brand.Branding isn’t just for Madison Avenue. It’s not just for Nike, Apple, or national hospital chains. In today’s healthcare landscape, branding is a core part of your strategy. It’s how patients find you, how talent decides to join you—or not—and how your communi
Episode 131: Reimagine. Redesign. Reignite. A Conversation with Adrienne Palmer Lloyd on Leading Healthcare Change
Send us Fan MailToday’s guest is Adrienne Lloyd, MHA, FACHE—founder and CEO of Optimize Healthcare, where she helps medical organizations build empowered teams and sustainable operations without burnout. With over 20 years of experience, including executive leadership roles at the Mayo Clinic and Duke Health, Adrienne brings a deep understanding of what makes healthcare systems thrive. She’s also
Episode 130: Innovate or Die: How Beginly, Neon, and Rivet Are Rewriting the Rules of Healthcare Ops
Send us Fan MailToday we’re going to talk about something that’s become more than just a buzzword—it’s become a mandate.Innovate or die.That might sound dramatic, but in healthcare, it’s reality. With rapidly shrinking margins, increasing administrative burdens, staffing shortages, and an ever-changing technological landscape, standing still is the fastest way to fall behind. And yet, so many medi
Episode 129: Swipe Right for Your Next Physician: Matchmaking Medicine to Solve Your Recruitment Problems: A Conversation with Kristi Olsen of Beginly Health
Send us Fan MailIn this episode, I am joined by Kristi Olsen, Founder & Chief Strategy Officer at Beginly Health, an innovative new digital platform for physician recruitment. Kristi has a wealth of knowledge in the physician recruitment space, having successfully recruited hundreds of physicians for a regional health system for the first many years of her career. This episode is critical, as
Episode 128: Denial Detox: The Top 5 Denial Reasons and How Fixing Them Will Add Thousands to Your Bottom Line
Send us Fan MailToday we’re getting serious about something that silently chips away at your revenue, frustrates your staff, and leaves your bottom line looking weaker than it should be: claim denials.Because here’s the truth: the average practice loses thousands—sometimes hundreds of thousands or even millions—each year to preventable denials. But these aren’t just billing department headaches. T
Episode 127: The 60% You’re Missing: How to Maximize Your EMR’s Untapped Potential
Send us Fan MailToday’s topic hits home for just about every medical practice out there: EMRs. They’re the systems we love to hate—and sometimes just outright hate. But here’s the thing: many practices are sitting on a goldmine and don’t even realize it. Instead of scrapping your current EMR and spending hundreds of thousands of dollars switching, what if you could get a major upgrade simply by us
Episode 126: Read the Room, Lead the Team: Executive Presence in Healthcare Leadership, a Conversation with Nandita Gupta, MD, MBA, FACC
Send us Fan MailDr. Nandita Gupta is a physician executive and a Chief Medical Officer at Peace Health, a faith-based not-for-profit health center serving Oregon, Washington & Alaska. She is a practicing cardiologist and advocate for leadership development and a thought leader on Executive Presence. She has 25 years of clinical experience and nearly 2 decades of healthcare leadership experienc
Episode 125: When Groups Merge But Their Cultures Don't
Send us Fan MailWelcome back to the podcast where we dig into the business realities of medical practice—from strategy to staffing to leadership and beyond. If you’re part of a medical group that’s ever been through a merger—or even just considered one—today’s episode is going to hit close to home.We’re diving into a topic that doesn’t always make the due diligence checklist, but it absolutely det
Episode 124: Egos, EQ, and Influence: The Hidden Rules of Medical Leadership
Send us Fan MailToday we’re diving into a topic that’s often whispered about—but rarely addressed head-on. In every medical group, there’s a silent script running behind the scenes. One that influences decisions, leadership roles, and even day-to-day operations. It’s not in your bylaws. It’s not in your policy manual. But it definitely impacts your group’s future. We’re talking about the politics
Episode 123: Mastering the Metrics – Which KPIs Should You REALLY Track?
Send us Fan MailYou get what you measure. That’s the truth—whether we’re talking about healthcare, business, or even personal habits. In medical group management, this couldn’t be more important. The KPIs you choose to track will inevitably shape your decisions, your focus, and the behavior of your teams. Measure the right things, and you’ll drive alignment, efficiency, and growth. Measure the wro
Episode 122: Investing in People: The Power of Training in Physician Practice Management, a Conversation with David Womack, CEO of PMI
Send us Fan MailJoin me for this engaging conversation with David Womack, President and CEO at the Practice Management Institute, where he has been leading their operations for 34 years. David is an expert in the field of training within the healthcare space, and he walks us through the need for a strategic training plan, and how that commitment needs to come from the physicians first.Practice Man
Episode 121: The Private Practice Playbook – Financial Moves to Stay Independent
Send us Fan MailWelcome to this episode, where we’re diving deep into a topic that could make or break the future of your private practice: financial strategy. If you’re a physician, practice manager, or administrator trying to navigate shrinking reimbursements, rising costs, and the ever-changing healthcare landscape, this episode is for you. We’re going to talk about real financial solutions to
Episode 120: Banking on Success: Why Physicians Need a Financial Partner, Not Just a Lender
Send us Fan MailI am joined for this episode by Eric Gonzales, Senior Vice President and Healthcare Market Director for Umpqua Bank. We talk about how a banker can (and should) be one of the trusted advisors that physicians call upon when planning for new things, whether it is a new partner, a new service line or a real estate purchase.We talk about different types of financing available and Eric
Episode 119: The Revenue Rollercoaster: How to Stabilize Cash Flow in Uncertain Times
Send us Fan MailToday, we’re tackling one of the biggest stressors in medical practice ownership—cash flow instability.If you’ve ever found yourself wondering why your revenue fluctuates so much, why some months feel like you’re drowning in expenses while others feel just fine, or why no matter how hard you work, the financial security of your practice always seems uncertain—this episode is for yo
Episode 118: Internal Controls Made Easy: Two Things You Can Do Today to Thwart Would-Be Embezzlers
Send us Fan MailWelcome to today’s episode, where we’re going to talk about something that isn’t fun to think about but is absolutely essential if you own or manage a medical practice: internal controls to prevent embezzlement. Now, before you think, “Oh, that’s not something I need to worry about,” let me hit you with some numbers. The Medical Group Management Association (MGMA) estimates that
Episode 117: Doing the Compliance Cha Cha - A Conversation with Compliance Guru Jodi Faustlin
Send us Fan MailJoin me for an informative conversation with Compliance Guru, Jodi Faustlin. She has spent many years running medical groups, and realized that compliance was one of the biggest opportunities for improvement and action. So, she has decided to devote her career to working with medical groups on this important endeavor. We talk through several lessons she's learned over the year
Episode 116: Addressing the Trust Deficit in Healthcare – The Hidden Costs and the Path to a Reliable, Trustworthy Culture
Send us Fan MailToday, we’re talking about something that affects every medical practice, yet often goes unaddressed: trust—or more specifically, the trust deficit between patients and their healthcare providers.Trust is the foundation of healthcare. Patients trust us with their health, their fears, and sometimes even their lives. But what happens when that trust starts to erode? What’s the cost o
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