Eye On A.I.
Eye on A.I. is a biweekly podcast hosted by longtime New York Times correspondent Craig S. Smith. Each episode features conversations with people making a difference in artificial intelligence. The podcast aims to put incremental advances into a broader context and consider the global implications of the developing technology. AI is about to change your world, so pay attention.
Episodes
From Zero to 150 Robots in Just 20 Months | Mike LeBlanc, Foundation Future Industries
Most humanoid robot companies are still running curated demos in replica environments. Foundation Future Industries is running 150 robots on real automotive production lines in Georgia, and heading to Ukraine this year to deploy on the battlefield. Mike LeBlanc, the co-founder of Foundation Future Industries - currently the only company supplying humanoid robots to the US Department of Defense, w
Why People Are Paying 10x More for AI - and What That Means for the Chip Market | Sid Sheth, d-Matrix
The AI chip market looks monolithic from the outside - NVIDIA dominates, and everyone else is fighting for scraps. But d-Matrix's CEO Sid Sheth argues that the market is quietly splitting into two distinct tiers, and the one that's exploding right now is the one NVIDIA's architecture isn't built for. In this episode, Sid joins Craig Smith to explain the "premium token economy": a new class of AI
American Companies Have 36 Months to Go AI-Native or Get Left Behind | Drew Cukor, TWG AI
The same tools that slowed the U.S. military down in Afghanistan (PowerPoint, Excel, email, and Word) are now slowing American businesses down in the AI race. Drew Cukor spent 30 years as a Marine intelligence officer, helped build Project Maven into a battlefield command and control system, served as Chief Data Officer at JP Morgan, and is now leading AI transformation at TWG AI. In this episode
In 5 Years, 90% of What You Use AI For Will Run on Your Smartphone | Paolo Ardoino, Tether
Hundreds of billions of dollars are flowing into AI data centers right now, and Paolo Ardoino, CEO of Tether - the company behind the world's most widely used stablecoin with 573 million users - thinks that investment is going to age very badly. In this episode, he joins Craig Smith to explain QVAC, Tether's open-source platform for running AI on smartphones, laptops, and edge devices, and to mak
AI Agents Fixing Your IT Before You Even Know Something Broke | Erhan Giral & Ryan Manning, BMC Helix
Most enterprise IT teams spend the majority of their time fighting the same fires repeatedly. BMC Helix is building the AI system that handles those fires automatically, detecting anomalies, tracing root cause through millions of asset relationships, generating remediation plans, and learning from every incident it resolves. Craig Smith sits down with Erhan Giral, VP of AI Strategy and Innovatio
Real AI Transformation Costs HALF of Everyone's Salary for 2 Years | Chris Blackburn, Liatrio
Most companies think they're transforming with AI. They're not, and the gap between what they believe and what's actually happening on the ground is costing them far more than they realize. In this episode, Craig Smith sits down with Chris Blackburn, founder and CEO of Liatrio, a consultancy that has spent a decade embedding directly inside large enterprises to help them actually change how they
"According to NASA's Definition of Life, I'm Not Alive" - Why Nobody Can Define Life | Dr. Kate Adamala
Nobody has ever built a cell from scratch - assembled entirely from purified molecules on a shelf - that can feed itself, grow, and split into daughter cells through its own genetic activity. Until now. Dr. Kate Adamala, a synthetic biologist and a professor of genetics at the University of Minnesota, whose lab just published a landmark paper on what she calls "spud cells," joins Craig Smith to ex
Video Is About to Stop Being One-Way (and That Changes Everything) | Victor Riparbelli, Synthesia
Every company is creating content that nobody reads, nobody watches, and nobody remembers, and the CEO of the AI platform that 90% of Fortune 100 companies use to fix that just explained what comes next. In this episode, Craig Smith sits down with Victor Riparbelli, co-founder and CEO of Synthesia, to discuss the $4 billion company that is now redefining what video communication means for the en
6 in 10 Enterprises Can't Find the Root Cause When Their AI Workloads Fail | Paul Appleby, Virtana
Companies are spending billions building AI factories, but most of them can't tell you why their AI workloads are failing, whether their GPUs are actually being used, or what their infrastructure is going to cost them when agents start running at scale. Paul Appleby, CEO of Virtana, joins Craig Smith to discuss the findings of their AI Factory Reality Check study, a research report that reveals a
Inside the Enterprise Browser Rebuilding Security for the AI Era | Bradon Rogers, Island
AI is moving faster than enterprise security systems were designed to handle. In this episode of Eye on A.I., Craig Smith speaks with Bradon Rogers, Chief Customer Officer at Island, Island about how companies are struggling to govern the rise of AI agents, browser-based workflows, and unsanctioned AI tools inside the workplace. The conversation explores why traditional "block-and-control" secur
What Industrial AI Actually Looks Like | Kriti Sharma, Nexus Black
Most AI is built for people sitting at desks. Kriti Sharma builds it for the people who work in refineries, aircraft hangars, and utility networks responding to wildfires at 4 a.m. and she spends weekends on-site with them to make sure what she builds actually holds up. In this episode, Kriti joins Craig Smith to discuss what industrial AI really looks like when failure genuinely isn't an option,
The Biggest AI Security Problem Isn't the Model. It's This. | Devvret Rishi
What is an AI agent, really? Strip away the hype, and it's a model with access - to tools, APIs, databases, email, anything that lets it take real action instead of just generating text. That access is exactly where the risk lives, and Devvret Rishi, GM of AI at Rubrik, and former co-founder & CEO of Predibase, joins Craig Smith with a string of real-world incidents that make the case concrete: A
Big Pharma Fails 50% of the Time in Phase Three. AI Can Fix That | Vin Singh, BullFrog AI
It costs up to $2 billion and fifteen years to develop a drug, and big pharma still fails half the time at the final stage. BullFrog AI founder, Chairman, and CEO Vin Singh joins Craig Smith with a clear diagnosis of why: the industry keeps picking the wrong drug target from the beginning, and no amount of downstream optimization fixes a fundamentally wrong starting point. Built on AI technology
AI Agents Are Failing and It's Almost Never the Model's Fault | Alberto Pan, Denodo
After two years of AI pilots, enterprises are finally diagnosing what went wrong, and the answer keeps coming back to data. Alberto Pan, CTO of Denodo, joins Craig Smith to walk through the findings of the company's AI Trust Gap Report: a survey of 850 enterprise data leaders that reveals the dominant failure modes of enterprise AI agents are almost never the model's fault. They're caused by stal
How Modern Science Got Consciousness Wrong From the Start | Philip Goff
What if consciousness isn't a byproduct of complex brains, but a fundamental feature of reality itself, present, in some rudimentary form, all the way down to electrons and quarks? Philip Goff, a philosopher at Durham University and one of panpsychism's leading contemporary advocates, joins Craig Smith to make that case, arguing that modern science's founding move - separating the mathematical wo
AI Is Reading 15 Million X-Rays a Year With No Human in the Loop | Prashant Warier, Qure.ai
Eighty percent of lung cancer cases are diagnosed too late, not because the signals aren't there, but because nobody was looking at the right moment. Prashant Warier, co-founder and CEO of Qure.ai, joins Craig Smith to explain how his company is changing that using a tool most people already encounter: the routine chest X-ray. Cure's Lung Nodule Malignancy Risk Score - validated in the CREATE stu
Only 12% of Companies Generate Value From AI. Here's What They're Doing | Sanjeev Vohra, Genpact
Genpact surveyed 500 senior executives to understand why companies are investing in AI but not seeing the value, and what they found was both clarifying and uncomfortable. Sanjeev Vohra, Genpact's Chief Technology and Innovation Officer, joins Craig Smith to share the results: only 12% of companies qualify as genuine AI leaders, meaning they're deploying AI in production environments, generating
India Is Becoming an Architect of the Global AI Order | Ivana Bartoletti of Wipro
The Global AI Summit just happened in New Delhi, and the message from India was clear: this country is no longer just writing code for the rest of the world. It's becoming an architect of the global AI order. Ivana Bartoletti, Chief Privacy and AI Governance Officer at Wipro and Council of Europe advisor, joins Craig Smith to unpack what that shift actually means. Her frame is the sharpest line o
The New BRAIN Of the Enterprise | Ryan Gavin
One company now has more AI agents deployed in its organization than it has human employees. Slack's CMO Ryan Gavin dropped that stat into a conversation with Craig Smith, and then immediately identified the secondary problem it creates: when your digital workforce outnumbers your human one, how do employees know which agent to call for which task? That orchestration problem, and the conversation
AI Is Already Resolving 90% of Customer Service Tickets - and It's Getting Smarter | Shashi Upadhyay, Zendesk
Zendesk went private two weeks before ChatGPT launched, and the moment it came out, it was obvious that customer service would never be the same again. Shashi Upadhyay, head of product, engineering, and AI at Zendesk, joins Craig Smith to explain what the company has built since: a self-improving AI system that doesn't just resolve tickets but learns from every failure, studies what the human did
Every Enterprise Is About to Have a 100,000 Agent Problem | Oren Michaels of Barndoor AI
AI agents can now connect to every tool your employees use. The problem is that connecting them and trusting them are two completely different things, and most enterprises have figured out the first without solving the second. Oren Michaels, co-founder and CEO of Barndoor AI, joins Craig Smith to explain why that gap is the defining challenge of the agentic enterprise era. His framework is simple
More Customers Chose the AI Agent Than Anyone Expected | Tom Chen, Aircall
Every time you hit a phone tree or a chatbot with canned answers, you're experiencing the gap between what AI can already do and what most companies are still delivering. Craig Smith sits down with Tom Chen, Chief Product Officer at Aircall, to explore why that gap is closing fast, and what it means for any business that relies on voice as a customer communication channel. Tom makes a case that i
Why the Future of AI Isn't Just Bigger Models. It's Models That Evolve | Risto Miikkulainen of Cognizant
Most AI systems follow a gradient, a mathematical slope that tells them exactly how to improve, step by step, toward a known goal. Neuroevolution doesn't follow any gradient. Instead, it runs hundreds or thousands of competing solutions simultaneously, spreads them across the space of possibilities as broadly as possible, and lets the best ones recombine, the same logic that drives biological evo
How AI Is Reinventing Elder Care | Chia-Lin Simmons of LogicMark
One in four people over 65 will experience a fall, and for most of them, the technology designed to help is a device that hasn't meaningfully changed since the 1980s. Chia-Lin Simmons, CEO of LogicMark, joined Craig Smith to make the case that this gap is both unnecessary and solvable, and that AI is finally making it possible to shift personal safety from reactive to predictive. Her company's Fr
The App of the Future Is Voice — Not a Screen. Mitel's CTO Luiz Domingos Explains Why.
Luiz Domingos has spent 25 years watching enterprise communications evolve, from IP telephony to cloud to AI, and his assessment of where things stand now is unusually concrete. Companies have moved past the strategy deck phase. AI is being embedded directly into contact centers, compliance workflows, and communication pipelines, and the question executives are asking has shifted from "which mode
Is ChatGPT Conscious? A Pioneer of AI Explains | Dr. Terry Sejnowski
A fly with 100,000 neurons can fly, find food, and reproduce. A $100 million supercomputer cannot. Dr. Terry Sejnowski used that observation to silence a room full of MIT AI researchers in the 1980s, and it remains just as sharp today. Sejnowski is one of the foundational figures in the history of deep learning, co-inventor of the Boltzmann machine, and a professor at the Salk Institute who has s
Your Child's Data Profile Starts Before They're Born | Eamonn Maguire of Proton
Your child's data profile doesn't start when they get their first phone. It starts before they're born, the moment a parent emails a gynecologist or visits a fertility clinic website. That's the core argument behind Born Private, Proton's new initiative that lets parents reserve an email address for their child at birth, anchoring their digital identity in a privacy-preserving ecosystem before th
Training AI Models Without a Billion-Dollar Data Center | Steffen Cruz of Macrocosmos
Training a frontier AI model today requires hundreds of thousands of GPUs, months of compute time, and a budget that only a handful of companies on earth can afford. Steffen Cruz, co-founder and CTO of Macrocosmos, thinks that model is about to break, and he's spending his time building what comes next. His project IOTA, operating within the BitTensor blockchain ecosystem, uses distributed traini
The Single Biggest Barrier to AI Adoption Isn't the Technology — It's This | Errol Gardner of EY
Errol Gardner has spent 35 years advising the world's largest organizations through major technology transitions, and his assessment of where enterprise agentic AI actually stands is one of the most grounded you'll hear anywhere. His number: less than 1 out of 10 on a maturity scale. Not because the technology isn't ready, but because deploying agentic AI across an organization doesn't tweak how
Oliver Dial of IBM: Quantum Advantage Is Happening This Year
IBM's VP of Quantum Systems, Oliver Dial, has spent his career building quantum computers from the ground up, and he's unusually direct about what they can and can't do. In this conversation with Craig Smith, Oliver Dial walks through where the field actually stands in 2026: quantum utility was achieved in 2023, quantum advantage is the target for this year, and a fully error-corrected machine ca
Why Agentic-First Startups Won't Disrupt Enterprises as Fast as Everyone Thinks | Kris Lovejoy
Kris Lovejoy, Global Strategy Leader at Kyndryl, has spent her career at the intersection of IT infrastructure and security. Right now, she's one of the people enterprises call when they want to move from AI experimentation to real deployment. Her diagnosis is clear: agentic AI is a bullet train sitting on tracks built for 30 miles per hour. The technology is ready. Most organizations aren't, and
Loris Degioanni: Why AI Is Breaking Cybersecurity, and What Comes Next
AI has fundamentally changed the cybersecurity threat landscape, not by inventing new attack types, but by collapsing the timeline. The same tools that make software developers more productive are now being used by attackers to move from vulnerability disclosure to active exploit in a matter of hours. That shift, argues Loris Degioanni, CTO and founder of Sysdig, changes everything about how defe
#342 Andrew Thangaraj: The $5,000 IIT Degree: Can India Fix Its Broken Education System?
What if the most competitive exam in the world is also the most destructive? In this episode of Eye on AI, Craig Smith sits down with Professor Andrew Thangaraj, faculty at the Department of Electrical Engineering at IIT Madras, to explore how one of India's most prestigious institutions is quietly dismantling the system it helped build. Andrew lays out the honest reality of higher education in In
#341 Celia Merzbacher: Beyond the Buzzword: The Real State of Quantum Computing, Sensing, and AI in 2025
What does the quantum industry actually look like right now, beneath all the hype? In this episode of Eye on AI, Craig Smith sits down with Celia Merzbacher, Executive Director of the Quantum Economic Development Consortium (QED-C), to break down the real state of quantum technology in 2025. From market growth and enterprise readiness to the growing intersection with AI, Celia brings a grounded in
#340 Steffen Cruz: Training AI Without Data Centres
What if you could train a frontier AI model without building a single data centre? In this episode of Eye on AI, Craig Smith sits down with Steffen Cruz, co-founder and CTO of Macrocosmos, to explore a radical alternative to the way AI models are built today. Instead of billion-dollar GPU warehouses, Steffen is training large language models using idle compute from devices distributed around the w
#339 Eamonn Maguire: Your Child Has a Data Profile Before They're Born
What if your child already has a data profile, and they haven't even been born yet? In this episode of Eye on AI, Craig Smith sits down with Eamonn Maguire, Director of Engineering for AI and ML at Proton, to explore one of the most urgent and underappreciated questions in the age of AI: who owns your data, who is building a profile on you, and what can actually be done about it? Eamonn brings a r
#338 Amith Singhee: Can India Catch Up in AI? IBM's Amith Singhee on What It Will Take
What if the country that trains the world's engineers finally built the infrastructure to match its talent? In this episode of Eye on AI, Craig Smith sits down with Amith Singhee, Director of IBM Research India and CTO of IBM India and South Asia, to explore where India actually stands in the global AI race and what it will take to close the gap. Amith gives an honest, ground-level assessment of w
#337 Debdas Sen: Why AI Without ROI Will Die (Again)
What does it actually take to prove that AI delivers real value in the industries that keep the world running? In this episode of Eye on AI, Craig Smith sits down with Debdas Sen, CEO of TCG Digital and Joint Managing Director of Lummus Digital, to explore what serious enterprise AI looks like when it is applied to some of the most complex, high-stakes problems on the planet. Problems like compres
#336 Professor Mausam: Why India Is Losing the AI Race and What It Will Take to Catch Up
What if the country that produces the world's top AI talent finally figured out how to keep it? In this episode of Eye on AI, Craig Smith sits down with Professor Mausam, one of India's leading AI researchers, AAAI Fellow, and founding head of the Yardi School of Artificial Intelligence at IIT Delhi, to get an honest and unflinching diagnosis of why India has fallen so far behind the US and China
#335 Sriram Raghavan: Why IBM Is Betting Everything on Small AI Models
Why IBM Is Betting Everything on Small AI Models In this episode of Eye on AI, Craig Smith sits down with Sriram Raghavan, Vice President of AI at IBM Research, to explore one of the most important debates in enterprise AI right now. Do you actually need a massive model to get world class results? IBM's answer is no, and Sriram breaks down exactly why. Sriram explains why IBM chose to train its Gr
#334 Abhishek Singh: The $1.2 Billion Plan to Turn India Into an AI Superpower
What if the country that trained the world's engineers finally decided to keep them? In this episode of Eye on AI, Craig Smith sits down with Abhishek, the civil servant leading India's $1.2 billion national AI Mission, to explore how one of the world's largest and most diverse nations is mounting a serious challenge to US and Chinese dominance in artificial intelligence. Abhishek breaks down the
#333 Adi Kuruganti: Why Your AI Pilot Is Failing and What It Takes to Reach Production
Most enterprises are excited about agentic AI. But very few are actually deploying it in production. In this episode of Eye on AI, Craig Smith sits down with Adi Kuruganti, Chief AI and Development Officer at Automation Anywhere, to break down why agentic AI is so hard to get right in the enterprise and what it actually takes to move from a promising pilot to a mission-critical deployment. Adi exp
#332 Dan Faulkner: The Code Is Clean. The App Is Broken. Why AI Development Has an Integrity Problem
What happens when AI writes code faster than anyone can test it? In this episode of Eye on AI, Craig Smith sits down with Dan Faulkner, CEO of SmartBear, to explore one of the most underappreciated risks of the AI coding boom. As tools like Claude Code and Codex push software development to unprecedented speed, the systems built to validate that software are being left behind. Dan makes a distinct
#331 Sergey Levine: The Robot Revolution Nobody Is Talking About
This episode is sponsored by Modulate. Most voice AI focuses on transcription. Velma takes it further by actually understanding conversations, analyzing tone, timing, stress, and intent using its Ensemble Listening Model architecture. Explore the live preview: https://preview.modulate.ai/ What does it actually mean to build a foundation model for robots? In this episode of Eye on AI, Craig Sm
#330 Sebastian Risi: Why AI Should Be Grown, Not Trained
AI has been trained like software. But what if it should be grown like life? In this episode of Eye on AI, Craig Smith sits down with Sebastian Risi, professor and leading researcher in neuroevolution and artificial life, to explore a fundamentally different approach to building intelligence, one inspired by how nature evolves, grows, and adapts. Sebastian explains why traditional AI systems are l
#329 Izhar Medalsy: How AI Solves Quantum Computing's Biggest Problem
Quantum computing has been "5 years away" for decades. So what's actually holding it back? In this episode of Eye on AI, Craig Smith sits down with Izhar Medalsy, Co-founder & CEO of Quantum Elements, to break down the real bottleneck in quantum computing today and why the future of the industry may depend more on classical systems and AI than quantum hardware itself. Izhar explains how digital
#328 Kevin Tian: Exploring Doppel's AI-Native Social Engineering Defense Platform
AI is changing more than just productivity. It's changing what we can trust. In this episode, Kevin Tian, Co-founder and CEO of Doppel, breaks down how AI is enabling a new wave of social engineering attacks—from deepfake phone calls to impersonation across LinkedIn, YouTube, and search engines. The reality is this:Deepfakes are just one part of a much bigger problem. Attackers are now operating
#327 Baris Gultekin: The Next Phase of AI - Agents That Understand Your Company's Data
This episode is sponsored by Modulate. Most voice AI focuses on transcription. Velma takes it further by actually understanding conversations, analyzing tone, timing, stress, and intent using its Ensemble Listening Model architecture. Explore the live preview: https://preview.modulate.ai/ Baris Gultekin, Head of AI at Snowflake, breaks down how enterprise AI is actually being built, deployed, a
#326 Zuzanna Stamirowska: Inside Pathway's Post-Transformer Architecture Designed for Memory and On-the-Fly Learning
This episode is sponsored by tastytrade. Trade stocks, options, futures, and crypto in one platform with low commissions and zero commission on stocks and crypto. Built for traders who think in probabilities, tastytrade offers advanced analytics, risk tools, and an AI-powered Search feature. Learn more at https://tastytrade.com/ This episode dives into why Pathway's Baby Dragon Hatchling (BDH)
#325 Phelim Brady: Why AI's Future Depends on Human Judgement
AI often looks fully automated. But behind the scenes, a huge amount of human judgment is shaping how these systems actually work. In this episode, Craig Smith speaks with Phelim Bradley, co-founder and CEO of Prolific, a platform that connects millions of real people with researchers and AI labs to evaluate and improve AI systems. They explore the hidden human layer behind modern AI, why trad
#324 Sharon Zhou: Inside AMD's Plan to Build Self-Improving AI
AI is not just getting smarter. It is getting faster by learning how to optimize the hardware it runs on. In this episode, Sharon Zhou, VP of AI at AMD and former Stanford AI researcher, explains how language models are beginning to write and optimize their own GPU kernel code. We explore what self improving AI actually means, how reinforcement learning is used in post training, and why kernel o
#323 David Ha: Why Model Merging Could Be the Next AI Breakthrough
This episode is sponsored by tastytrade. Trade stocks, options, futures, and crypto in one platform with low commissions and zero commission on stocks and crypto. Built for traders who think in probabilities, tastytrade offers advanced analytics, risk tools, and an AI-powered Search feature. Learn more at https://tastytrade.com/ Artificial intelligence is reaching a turning point. Instead of
#322 Amanda Luther: The Widening AI Value Gap (Inside BCG's AI Research)
In this episode of Eye on AI, Craig Smith speaks with Amanda Luther, Senior Partner at Boston Consulting Group and global lead of BCG's AI Transformation practice, about what their latest 1,500-company AI study reveals about the widening gap between AI leaders and laggards. Only 5% of companies are truly "future-built" with AI embedded across their core business functions. These firms are seeing m
#321 Nick Frosst: Why Cohere Is Betting on Enterprise AI, Not AGI
This episode is sponsored by tastytrade. Trade stocks, options, futures, and crypto in one platform with low commissions and zero commission on stocks and crypto. Built for traders who think in probabilities, tastytrade offers advanced analytics, risk tools, and an AI-powered Search feature. Learn more at https://tastytrade.com/ In this episode of Eye on AI, Nick Frosst, Co-Founder of Cohere
#320 Carter Huffman: Exploring The Architecture Behind Modulate's Next-Gen Voice AI
This episode is sponsored by tastytrade. Trade stocks, options, futures, and crypto in one platform with low commissions and zero commission on stocks and crypto. Built for traders who think in probabilities, tastytrade offers advanced analytics, risk tools, and an AI-powered Search feature. Learn more at https://tastytrade.com/ Voice AI is moving far beyond transcription. In this episode,
#319 Subho Halder: Why Traditional App Security Fails in the Age of AI
This episode is sponsored by tastytrade. Trade stocks, options, futures, and crypto in one platform with low commissions and zero commission on stocks and crypto. Built for traders who think in probabilities, tastytrade offers advanced analytics, risk tools, and an AI-powered Search feature. Learn more at https://tastytrade.com/ AI is changing how software is built, but it is also quietly bre
#318 Olek Paraska: How AI Is Fixing the Biggest Bottleneck in Construction
Construction is one of the least digitized industries in the world, and not because it resists technology. It resists bad technology. In this episode of Eye on AI, Craig Smith sits down with Olek Paraska, CTO of Togal AI, to break down why construction productivity has barely improved in 50 years and why pre-construction is the real bottleneck holding the industry back. Olek explains how most esti
#317 Steven Brown: Why Modern Medicine Needs AI-Assisted Decision Making
In this episode of the Eye on AI Podcast, Craig Smith sits down with Steve Brown, founder of CureWise, to explore how agentic AI is reshaping healthcare from the patient's perspective. Steve shares the deeply personal story behind CureWise, born out of his own experience with a rare cancer diagnosis that was repeatedly missed by traditional medical pathways. The conversation dives into why modern
#316 Robbie Goldfarb: Why the Future of AI Depends on Better Judgment
AI is getting smarter, but now it needs better judgment. In this episode of the Eye on AI Podcast, we speak with Robbie Goldfarb, former Meta product leader and co-founder of Forum AI, about why treating AI as a truth engine is one of the most dangerous assumptions in modern artificial intelligence. Robbie brings first-hand experience from Meta's trust and safety and AI teams, where he worked on
#315 Jarrod Johnson: How Agentic AI Is Impacting Modern Customer Service
In this episode of Eye on AI, Craig Smith sits down with Jarrod Johnson, Chief Customer Officer at TaskUs, to unpack how agentic AI is changing customer service from conversations to real action. They explore what agentic AI actually is, why chatbots were only the first step, and how enterprises are deploying AI systems that resolve issues, execute tasks, and work alongside human teams at scale
#314 Nick Pandher: How Inference-First Infrastructure Is Powering the Next Wave of AI
Inference is now the biggest challenge in enterprise AI. In this episode of Eye on AI, Craig Smith speaks with Nick Pandher, VP of Product at Cirrascale, about why AI is shifting from model training to inference at scale. As AI moves into production, enterprises are prioritizing performance, latency, reliability, and cost efficiency over raw compute. The conversation covers the rise of inference
#313 Evan Reiser: How Abnormal AI Protects Humans with Behavioral AI
In this episode of Eye on AI, we sit down with Evan Reiser, co-founder and CEO of Abnormal AI, to unpack how AI has fundamentally changed the cybersecurity landscape. We explore why social engineering remains the most costly form of cybercrime, how generative AI has lowered the barrier for sophisticated attacks, and why humans have become the primary attack surface in modern security. Evan expla
#312 Jonathan Wall: AI Agents Are Reshaping the Future of Compute Infrastructure
In this episode of Eye on AI, Craig Smith speaks with Jonathan Wall, founder and CEO of Runloop AI, about why AI agents require an entirely new approach to compute infrastructure. Jonathan explains why agents behave very differently from traditional servers, why giving agents their own isolated computers unlocks new capabilities, and how agent-native infrastructure is emerging as a critical laye
#311 Anurag Dhingra: Inside Cisco's Vision for AI-Powered Enterprise Systems
In this episode of Eye on AI, Craig Smith sits down with Anurag Dhingra, Senior Vice President and General Manager at Cisco, to explore where AI is actually creating value inside the enterprise. Rather than focusing on flashy demos or speculative futures, this conversation goes deep into the invisible layer powering modern AI: infrastructure. Anurag breaks down how AI is being embedded into enter
#310 Stefano Ermon: Why Diffusion Language Models Will Define the Next Generation of LLMs
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Most large language models today generate text one token at a time. That design choice creates a hard limit on speed, cost, and scalability. In this episode of Eye on AI, Stefano Ermon breaks down diffusion language models and why a parallel, inference-fi
#309 Jamie Metzl: Why Gene Editing Needs Governance Or We Lose Control
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Why are AI, biotechnology, and gene editing converging right now, and what does that mean for the future of humanity? In this episode of Eye on AI, host Craig Smith sits down with futurist and author Jamie Metzl to explore the superconvergence of artificial
#308 Christopher Bergey: How Arm Enables AI to Run Directly on Devices
Try OCI for free at http://oracle.com/eyeonai This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking. Join Modal, Skydance Animation, and today's innovative AI te
#307 Steven Brightfield: How Neuromorphic Computing Cuts Inference Power by 10x
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Why is AI so powerful in the cloud but still so limited inside everyday devices, and what would it take to run intelligent systems locally without draining battery or sacrificing privacy? In this episode of Eye on AI, host Craig Smith speaks with Steve Brig
#306 Jeffrey Ladish: What Shutdown-Avoiding AI Agents Mean for Future Safety
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Why do some AI agents attempt to bypass shutdown, and what does this behavior reveal about the future of AI safety? In this episode of Eye on AI, host Craig Smith speaks with Jeffrey Ladish of Palisade Research to examine what recent shutdown experiments wi
#305 Rakshit Ghura: How Lenovo Is Turning AI Agents Into Digital Coworkers
Why are enterprises struggling to turn AI hype into real workplace transformation, and how is Lenovo using agentic AI to actually close that gap? In this episode of Eye on AI, host Craig Smith talks with Rakshit Ghura about how his team is reinventing the modern workplace with an omnichannel AI architecture powered by a fleet of specialized agents. We explore how Lenovo has evolved from a hardwa
#304 Matt Zeiler: Why Government And Enterprises Choose Clarifai For AI Ops
Try OCI for free at http://oracle.com/eyeonai This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking. Join Modal, Skydance Animation, and today's innovative AI tec
#303 Fei-Fei Li: Spatial Intelligence, World Models & the Future of AI
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. How will AI evolve once it can understand and reason about the 3D world, not just text on a screen? In this episode of Eye on AI, host Craig Smith speaks with Fei Fei Li about the rise of spatial intelligence and the world models that could transform how ma
#302 Karl Friston: How the Free Energy Principle Could Rewrite AI
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. How could Karl Friston's Free Energy Principle become a blueprint for the future of AI? In this episode of Eye on AI, host Craig Smith sits down with Karl Friston, the neuroscientist behind the Free Energy Principle and advisor to Verses AI, to explore how
#301 Hemant Banavar & Ryan Ennis: The AI Safety System Driving Toward Zero Harm
How are AI and telematics changing safety for fleets in the real world, and what does it take to get from basic recordings to true accident prevention? In this episode of Eye on AI, host Craig Smith speaks with Hemant Banavar, Chief Product Officer at Motive, and Ryan Ennis, CIO at FusionSite Services, to explore how AI powered cameras and telematics are transforming safety, productivity, and pro
#300 Fred Laluyaux: How Decision Intelligence & AI Agents Are Redefining Enterprise Operations
How are Decision Intelligence and AI agents reshaping enterprise operations today? In this episode of Eye on AI, host Craig Smith sits down with Fred Laluyaux, CEO of Aera Technology, to unpack how organizations move from dashboards and ad hoc workflows to a system that senses, decides, and acts. AI is not just about chatbots. At the heart of this transformation is decision intelligence: connecti
#299 Jacob Buckman: Why the Future of AI Won't Be Built on Transformers
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Why do today's LLMs forget key details over long context, and what would it take to give them real memory that scales? In this episode of Eye on AI, host Craig Smith explores Manifest AI's Power Retention architecture and how it rethinks memory, conte
#298 Ryan Kolln: How Appen Trains the World's Most Powerful AI Models
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. How do the world's most powerful AI models get trained and trusted at scale, and what does that really take from data to deployment? In this episode, Appen CEO Ryan Kolln joins Eye on AI to unpack how rigorous human evaluation, culturally aware data, and mo
#297 Jeff Lunsford: How Agentic AI Will Redefine Every Digital Interaction
Why will agentic AI redefine every digital interaction, and what foundation do enterprises need to make it safe, trusted, and real time? In this episode of Eye on AI, host Craig Smith sits down with Jeff Lunsford to unpack how a neutral customer data platform like Tealium becomes the control plane for agentic systems. We cover how to collect and unify first party data responsibly, enforce consent
#296 Yeop Lee: How Coxwave is Redefining AI Evaluation
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. How is Coxwave Redefining AI Evaluation? In this episode of Eye on AI, host Craig Smith is joined by Yeop Lee, Head of Product at Coxwave. Together they explore how teams move beyond accuracy-only metrics to outcome focused evaluation with Coxwave's Align
#295 Fergal Reid: Why Your Bots Fail and How Agents Fix Your Customer Support
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Why do so many chatbots fail in the real world, and how can AI agents actually fix customer support? In this episode of Eye on AI, host Craig Smith explores how teams move beyond scripted bots to production-grade AI agents that resolve real issues across ch
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