Unboxing Logistics
This vodcast is for getting to know the fun side of our industry leaders, staying updated with the latest trends, and leveling up your shipping processes. If that sounds like your jam, this is the place for you. Every episode of Unboxing Logistics is stuffed full of insights, innovations, and real-life stories from the people who have been on the front line for years.
Episodes
Stop Paying To Ship Air (USPS Dim Weight Explained) | Unboxing Logistics Ep. 95
A 3-pound product in a 12x12x24 box now bills as roughly 25 pounds with USPS. That's the math behind the dim divisor drop to 139, and most shippers won't catch it until it shows up on invoices right before peak season.Lori Boyer sits down with Doug Sill, President of bukuShip, to break down where the extra cost comes from and who has to fix it. The bill lands with accounts payable, but the fix sit
Meet the Carrier: UPS Premier! Unboxing Logistics Ep. 94
When the package is a biologic, a clinical trial shipment, or a heart valve scheduled for surgery, "Will it arrive tomorrow?" is the wrong question. Healthcare shippers need to know whether the product will still be usable when it gets there.Lalitha Garidi, Senior Manager of Healthcare Strategy at UPS Healthcare, joins Lori Boyer to explain how UPS Premier handles those shipments differently from
It’s Not Too Late To Add Carriers for Peak! With Joe Dieter From EasyPost - Unboxing Logistics Ep. 93
Surviving peak season requires a multi-carrier approach. But what if you’re still using just one carrier? Is it too late to add a new one (or two)?According to Joe Dieter, the answer is no. It’s not too late to diversify your carrier portfolio—in fact, now is the perfect time to start testing new delivery partners.He joins Lori Boyer on this episode of Unboxing Logistics to talk through the multi-
Stop Your 3PL Profit Leaks With Ryan Frankenfield From Datex - Unboxing Logistics Ep. 92
Third-party logistics margins are notoriously tight. And when you’re dealing with dozens of different business models, running multiple fulfillment centers, and coordinating a large team of workers, margins can shrink without anyone noticing.In this episode of Unboxing Logistics, Ryan Frankenfield, director of implementation at Datex, shares tried-and-tested advice for defining processes, learning
Meet the Carrier: UniUni’s Flexible, Customizable Solution With Jax Zheng From UniUni - Unboxing Logistics Ep. 91
In our Meet the Carrier series, we sit down with some of the most innovative transportation providers to learn what they’re doing differently. This week, host Lori Boyer talks with Jax Zheng, director of partnerships at UniUni, about the carrier’s mission to “democratize the landscape of last-mile logistics.”What problem does UniUni solve?Jax notes that “traditional carriers … [are] a lot more rig
What It Takes To Scale a 3PL With Krushna Patel From Awesome Solutions - Unboxing Logistics Ep. 90
From dabbling in ecommerce as a teen to running a 3PL today, Krushna Patel, CEO at Awesome Solutions, has spent years building businesses—and he’s learned a lot about what sets the successful ones apart.In this Unboxing Logistics episode, he sits down with Lori Boyer to discuss how he discovered the world of fulfillment, his advice for those hoping to follow the same path, and what a thriving 3PL
Automated Fulfillment: Changing the Ecommerce Game With Kevin Gibbon From Cytronic - Unboxing Logistics Ep. 89
Kevin Gibbon, CEO and co-founder at Cytronic, has built a 3PL that makes DTC ecommerce fulfillment faster, cheaper, and better. The secret? Automation.In this episode of Unboxing Logistics, Kevin joins Lori Boyer to share Cytronic’s story and discuss why automation is such a game changer in the warehousing world.Where manual warehouses are losing time (and money)If you’re thinking of upgrading you
Creating an AI Strategy That Works With Dana Moffat From Acumatica - Unboxing Logistics Ep. 88
Supply chain experts agree: businesses shouldn’t just throw AI at every problem that comes their way. But as Dana Moffat, product manager at Acumatica, points out in this week’s Unboxing Logistics episode, you can’t afford to ignore AI either. She explains that the success of AI strategies comes down to how well you identify problems, select technology, define KPIs, and measure results.How to crea
Preparing for Freight Volatility With Chris Caplice From MIT and DAT Freight & Analytics - Unboxing Logistics Ep. 87
In this Unboxing Logistics episode, Lori sits down with Chris Caplice, executive director at MIT Center for Transportation Logistics and chief scientist at DAT Freight and Analytics, to discuss the state of freight in 2026. The state of freight shipping in 2026Chris begins by laying out the two big forces shaping the freight market—supply and demand—and noting, “Because supply and demand are const
Unboxing the Trends: USPS Fuel Surcharges, FedEx 2-Hour Delivery, and the Rise of Amazon Shipping With Tim Ranagan and Lori Boyer From EasyPost - Unboxing Logistics Ep. 86
Carrier changes are picking up speed—and starting to impact both costs and service expectations across the industry. In this episode, Tim Ranagan and Lori Boyer from EasyPost break down recent updates from USPS, FedEx, and Amazon. Their conversation focuses on rising surcharges, faster delivery options, and the growing role of Amazon Shipping. USPS introduces fuel surchargesUSPS is introducing its
EasyPost Insider: Luma AI Advisor, the Shipping LLM You Can Rely on With Tyler Diestel From EasyPost - Unboxing Logistics Ep. 85
In this episode, Tyler Diestel, senior product manager at EasyPost, joins Lori to discuss EasyPost’s latest shipping AI tool: Luma AI Advisor. Tyler explains what Luma AI Advisor is, how it works, and the impact it can make for SMB and enterprise shippers alike.What is Luma AI Advisor?Luma AI Advisor is an LLM, or large language model. Like tools such as ChatGPT or Claude, Luma AI can process natu
The Middle East Shipping Crisis With Sal Mercogliano From What’s Going On With Shipping? - Unboxing Logistics Ep. 84
Just a few weeks ago, the tense situation in the Middle East reached a boiling point when the U.S. and Israel launched an attack on Iran. Now, as the effects of the conflict ripple across the world, everyone has the same question: How will this affect global trade?Sal Mercogliano, maritime shipping expert and host of the YouTube channel What’s Going On With Shipping?, joins Lori to help answer tha
The Parcel Carrier Landscape in 2026 With Nate Skiver From LPF Spend Management - Unboxing Logistics Ep. 83
From surcharge increases to carriers unexpectedly closing their doors, the world of parcel shipping is constantly changing. And according to Nate Skiver, founder of LPF Spend Management, that trend will continue through 2026.In this episode of Unboxing Logistics, he shares tips for adapting to disruptions, managing risk, choosing the right carriers, and keeping costs low.The state of parcel shippi
Lessons From a Warehouse Modernization Project With John Naylor From Trew and Scott Davis From JD Finish Line - Unboxing Logistics Ep. 82
John Naylor from Trew and Scott Davis from JD Finish Line teamed up to transform a distribution center from mostly manual to automated and efficient—while the center was still operational!In a recent session at RILA, they shared the details of the project with Lori Boyer, discussing everything from the initial planning stages to the final results and ROI.If you weren’t able to make it to the sessi
Unboxing the Trends: Designing for Disruption and Proving AI’s ROI With Tim Ranagan and Lori Boyer From EasyPost - Unboxing Logistics Ep. 81
In February’s episode of Unboxing Logistics, Tim Ranagan sits down with Lori Boyer to discuss what she’s hearing from industry leaders at events like RILA and Manifest. Their conversation focuses on how ecommerce teams are building with disruption in mind.Disruption is the baseline in 2026This year, supply chain leaders are learning to expect the unexpected.Lori explains that disruption no longer
EasyPost Insider: Tackling Enterprise-Grade Complexity With AI With Joe Dieter From EasyPost - Unboxing Logistics Ep. 80
In this episode, Joe Dieter joins Lori Boyer to explore the complexities of enterprise-level shipping and show how EasyPost Enterprise can help.What’s an enterprise-level shipper?Joe explains a common misconception: “When people think of enterprise shipping, they assume [it refers to] someone doing lots of volume. … But the reality is, volume is just one component. [What matters more] is enterpris
Real Relationships, Real Results With Marty Johnson and Fahim Mojawalla From AYM High Consultants - Unboxing Logistics Ep. 79
Numbers are critical in the logistics industry, but focusing too much on deadlines, quotas, and revenue can cause leaders to overlook what really matters: relationships.In this episode, Marty Johnson and Fahim Mojawalla from AYM High Consultants share how they prioritize long-lasting relationships with both clients and team members. Listen to learn why they believe relationships beat transactions—
Unboxing the Trends: Season 5 Highlights With Tim Ranagan and Lori Boyer From EasyPost
It’s a wrap! As season five of Unboxing Logistics concludes, Tim Ranagan and Lori Boyer look back at the issues that mattered most to ecommerce and operations teams this year. They revisit the standout conversations on peak season, AI, cross-border shipping, and rising costs before sharing what listeners can expect in season six.Season five’s big ideasMuch of season five centered on two ideas
Tips for Finding the Best Suppliers With Mattia Miglio From Alibaba.com
Have a great idea for a new product? To turn the vision into a reality, you need to partner with reliable suppliers. But finding suppliers you can count on is easier said than done. If sourcing has been giving you grief, this is the Unboxing Logistics episode for you!Mattia Miglio from Alibaba.com joins Lori to share tips for finding suppliers, making sure they’re a good fit for your business, and
EasyPost Insider: Automate USPS Claims Filing With Tyler Diestel From EasyPost
Are you taking advantage of the $100 of shipping insurance included for select USPS labels? Most businesses aren’t. They don’t file claims, leaving thousands of dollars on the table. Fortunately, there’s a way to recoup lost funds without the filing hassle. In this EasyPost Insider episode, Tyler Diestel joins Lori to share everything you need to know about EasyPost’s USPS Claims service.&nbs
From First to Last Mile: A New One-Stop Shipping Partner With Keith Somers From FAST Group
In August 2025, three innovative carriers announced a merger that will allow them to better serve their customers. ACI Logistix, First Mile, and Sendle are now FAST Group, an integrated logistics ecosystem. What does the merger mean for their customers? In this episode, Lori sits down with Keith Somers, the new CEO of FAST Group, to answer that question and get a behind-the-scenes look at FAS
The Power of Neurodiversity With Dylan Telford and Jarlath Phelan From Summit Advisory Team
Neurodiverse people have amazing talents that help them shine in logistics roles, but they also face unique challenges that can make it difficult to thrive in the workplace. In this Unboxing Logistics episode, Dylan Telford and Jarlath Phelan from Summit Advisory Team share their personal experiences with neurodivergence. They and Lori discuss what neurodivergent people bring to the table, ho
Time To Rethink Returns? With Tim Robinson From Blue Yonder
Blue Yonder recently released their 2025 Global Consumer Retail Returns Survey, and it’s jam-packed with insights. In this episode of Unboxing Logistics, Lori sits down with Tim Robinson, senior vice president and general manager at Blue Yonder, to talk through the survey’s findings and offer practical suggestions for handling returns effectively.What to do with returned itemsAs Tim points ou
The AI Conversation at Parcel Forum With Tom Butt From EasyPost
Last week, Lori Boyer and Tom Butt attended Parcel Forum, where EasyPost was the official AI in logistics sponsor. In addition to presenting on AI tools, Lori and Tom got a chance to talk with shippers about the problems they’re facing—and how artificial intelligence can help. They share their takeaways in this episode of Unboxing Logistics.The AI conversationTom noticed a pattern at Parcel F
Transforming Your Supply Chain With AI With Benjamin Gordon From Cambridge Capital
AI has taken the world by storm, with top companies using it to optimize every part of their operations—including shipping and logistics. But it can be tricky finding an AI solution that actually solves your business problems. In this episode, Benjamin (Ben) Gordon, managing partner and CEO at Cambridge Capital, sits down with Lori to break down what AI can do, where it might fall short, and
EasyPost Insider: Every Penny Matters in Peak! With Joe Dieter From EasyPost
Last week, Joe Dieter and Lori Boyer from EasyPost sat down to explore EasyPost tools that help businesses navigate the complexities of peak season. In this episode, they continue their discussion.Shipping can drive growthMost businesses view shipping as a “dreaded, unpredictable cost center”—but it doesn’t have to be. Joe explains, “[Shipping can be] a strategic growth lever. Do you want to
EasyPost Insider: Solutions for an Unprecedented Peak Season With Joe Dieter From EasyPost
Joe Dieter has talked with countless EasyPost customers. And lately, he’s heard the same concern from many of them: peak season 2025 is a whole new ballgame. Rising costs and unpredictable demand have many shippers scrambling to prepare.Joe’s advice for confronting the uncertainty? “Ship fast. Don't ship reckless. Be protected.”And EasyPost offers solutions to accomplish all three goals. In t
Cross-Border Crunch Time With Jonathan Witt From Sendle
Peak season shipping can get complicated. International shipping can be a major headache. Combine the two, and it might seem like stress is inevitable. But if you follow the best practices recommended by Jonathan Witt, senior partnerships manager at Sendle, your peak season cross-border shipping can be successful and stress-free.The best way to get started If your business hasn’t yet exp
Unboxing the Trends: Warehouse Jobs Drop, Parcel Costs Rise With Tim Ranagan and Lori Boyer From EasyPost
July 2025 didn’t bring any earth-shattering developments—but that doesn’t mean nothing happened. When you look closely, you can see subtle but significant shifts in the realm of shipping and logistics. In this episode, Lori Boyer and Tim Ranagan discuss the latest trends and share some strategies for adapting. Here’s a rundown:Warehouse jobs have droppedThis time of year usually sees an incre
Freight Lessons From the Front Lines of Produce Shipping With Colby Varley From ATS
When you’re shipping perishables like produce, the stakes are high; even a one-day delay can ruin an entire truckload of food.Colby Varley, vice president and principal at Advanced Transportation Services (ATS), explains what’s going on in the perishable freight world and how logistics companies and shippers can work together to make sure every load arrives in perfect condition.The state of perish
Returns Don’t Have To Be a Cost Center With Virgil Ghic From WeSupply
Most retailers view returns as a necessary evil. You have to offer returns to stay competitive, but accepting unwanted or damaged products—and shipping replacements—drains resources and wastes time. What if it didn’t have to be that way?In this episode, Virgil Ghic, co-founder of WeSupply, makes a bold claim: returns don’t have to be a cost center. In fact, with the right strategy, they can e
Unboxing the Trends: Will Drone Deliveries Take Off? With Tim Ranagan and Lori Boyer From EasyPost
So far, 2025 has kept us on our toes, especially with all the uncertainty surrounding tariffs. But in this episode of Unboxing the Trends, Lori and Tim take a break from the tariff talk to discuss three major trends from June: warehouse automation, carrier shifts, and drone deliveries.Listen to this 15-minute episode to get up to date with the latest shipping and logistics happenings! Amazon
Are You Ready for the 2025 Retail Peak Season? With Sucharita Kodali From Forrester
Now that we’re past the halfway point of the year (can you believe it?), it’s time to get serious about peak season. When handled right, peak is an opportunity to drive more sales than ever, reach new markets, and continue to delight loyal customers. But will tariffs, inflation, and other issues stand in the way? Sucharita Kodali, retail industry analyst at Forrester, explains exactly wh
Gamifying the Warehouse, With Katie Brown From Foot Locker and Dylan Telford From Summit Advisory Team | Unboxing Logistics Ep. 62
In this episode of Unboxing Logistics, host Lori Boyer kicks off Season 5 with a fun and insightful discussion about gamification in the supply chain. Joined by Katie Brown, Senior Director of Product Management at Foot Locker, and Dylan Telford, Omnichannel Practice Lead at Summit Advisory Team, they explore how introducing game-like elements into warehouse operations can drive motivation, improv
EasyPost Insider: Introducing Forge, a White-Label Shipping Solution, With Brittany Williams From EasyPost - Ep. 61
In this EasyPost Insider episode of Unboxing Logistics, host Lori Boyer sits down with Senior Product Manager Brittany Williams to unveil Forge, EasyPost’s newest product. Built for 3PLs, marketplaces, tech companies, and carriers, Forge offers a white-label shipping solution that makes it easy to onboard customers, manage subaccounts, and access detailed analytics—all without burdening your dev t
Unboxing the Trends April: Carriers in the Spotlight With Tim Ranagan and Lori Boyer From EasyPost - Ep. 60
In this month’s episode of Unboxing the Trends, Tim Ranagan and Lori Boyer dive into the latest shifts in the shipping landscape—no tariff talk this time. From the rise of regional carriers to DHL’s B2C restrictions and changes at the USPS, it’s a carrier-heavy episode packed with actionable insights. Lori also previews her upcoming appearance at the National Postal Forum and speculates on the fut
How Small Retailers Can Win Big With Industry Support With Brandon Gale - Ep. 59
In this episode of Unboxing Logistics, Lori Boyer sits down with Brandan Gale, CEO of Retail Shipping Associates (RSA) and Package Hub Business Centers. With decades of experience and 38 stores under his belt, Brandon shares how RSA helps small businesses succeed through training, resources, and a powerful sense of community. His big takeaway? Small retailers don’t have to go it alone!
Faster, More Affordable Delivery Through Maersk Parcel With John Kruzan From Maersk
You probably know Maersk as a container shipping company, but the end-to-end logistics provider now has a new offering for parcel shipping: Maersk Parcel. According to John Kruzan, this regional service is made up of a “pickup and delivery network that can move packages … at a very competitive rate, at a very competitive time in transit.”Listen to learn what makes Maersk Parcel great for smal
What’s Going On With De Minimis? With Kate Muth From International Mailers Advisory Group
Along with recent changes to U.S. tariffs, there’s been talk about changes to the de minimis exemption that allows tax-free imports of goods worth up to $800. How does de minimis work, and what will it mean for businesses if the rule is changed? Kate Muth, executive director of the International Mailers Advisory Group (IMAG), weighs in. De minimis definedKate explains, “De minimis is the
Unboxing the Trends February: Tariffs and a New Postmaster General With Lori Boyer and Tim Ranagan From EasyPost
Last month, Lori and Tim kicked off the Unboxing the Trends series, which features short monthly episodes covering the latest shipping and logistics happenings. In this episode, they discuss two major developments in February: new tariffs against key U.S. trading partners and the resignation of USPS’s postmaster general.Tariffs have gone into effectAfter a month-long pause, new tariffs against Can
EasyPost Insider: Introducing Luma, the Ultimate AI Advisor With Joe Dieter From EasyPost
Just a few weeks ago, EasyPost launched a new product: Luma, an AI tool that helps businesses understand their current shipping performance and make smarter (and more cost-effective) decisions.Joe Dieter, head of product marketing at EasyPost, explains how Luma works and what sets it apart from other AI shipping technologies.Luma in a nutshellWhat exactly is Luma? Joe starts with a simple descript
Costs, Carriers, and China: Parcel Shipping in 2025 With Nate Skiver From LPF Spend Management
With the world of shipping and logistics constantly changing, it can be hard to keep track of every trend. In this episode, Nate Skiver, founder of LPF Spend Management, catches listeners up on the world of parcel shipping in 2025—what’s changing, what will likely stay the same, and what you can do to optimize your parcel management strategy.Carrier changes lead to more complex pricing Right
Unboxing the Trends January 2025 With Lori Boyer and Tim Ranagan From EasyPost
Exciting news! In our new Unboxing Logistics segment, Unboxing the Trends, the EasyPost team will be doing a monthly recap of the most impactful shipping and logistics trends in 2025. During this episode, Lori Boyer and Tim Ranagan discuss January’s port strike resolution, the devastating California wildfires, and President Trump’s brand-new tariffs. What do these events mean for your bu
The Secret to Seamless Returns With Amena Ali From Optoro
Many businesses have perfected their outbound logistics. Products are picked, packed, and shipped with near-perfect accuracy, and customers are delighted. But some merchants haven’t put enough thought into the question posed by Amena Ali, CEO of Optoro: “What happens when all this stuff comes back?”In this episode of Unboxing Logistics, Amena and Lori discuss the challenges of returns—for both cus
2025 Supply Chain Sustainability Trends With Tom Raftery, Sustainability and Technology Evangelist
Going into the new year, your customers, investors, and partners all have one thing in common: sustainability is a big concern. As natural disasters rage across the world, people are increasingly committed to preventing climate change—and they expect your business to do its part by reducing carbon emissions. Tom Raftery, host of the Climate Confident and Sustainable Supply Chain podcasts, joi
Supply Chain Trends in 2025 With Chris Caplice From MIT and DAT Freight & Analytics
Last January, Chris Caplice joined us to discuss the top supply chain trends of 2024. This year, he’s back to talk about what the world of shipping and logistics will look like in 2025. As executive director at MIT Center for Transportation Logistics and chief scientist at DAT Freight and Analytics, Chris is deeply immersed in the supply chain industry, and he shares some great insights about
From Bricks to Clicks: Getting Started With Ecommerce With Filipa Almeida From Onport
If you’re thinking about diving into ecommerce for the first time, you have a lot to consider. To succeed in the digital world, you may need to rethink inventory management, the customer experience, and more. But as Filipa Almeida, chief customer officer at Onport, points out, you’ll also expand your businesses’ reach exponentially. Why move to ecommerce? Plenty of business owners are co
Ecommerce Inventory and Labor Challenges With Steve Syverson From NFI eCom
Having worked in the logistics industry for 22 years, with 10 of those focused on ecommerce, Steve Syverson has had countless opportunities to hear from small business owners about the challenges and uncertainties they face. In this episode of Unboxing Logistics, he answers some of their most common (and pressing) questions.Should you use staffing agencies during busy times? How can you choose the
Porch Piracy Myths Busted With Eric Thorson From Norton Shopping Guarantee
Porch piracy isn’t fun for anybody. But that doesn’t stop Lori and Eric from having a little fun discussing it! In this episode of Unboxing Logistics, they react to videos of porch pirates getting caught in the act. At the same time, they bust some of the most common porch piracy and package protection myths, including these three: Myth #1: Once a package is marked as delivered, your job is d
The Power of AI in the Warehouse With Henrik Bergsager and Kushal Pillay From Powerhouse AI
What comes to mind when you hear the term AI? For some, artificial intelligence is an exciting step forward, bringing possibilities of error reduction and cost savings. For others, it’s little more than a marketing buzzword. Henrik Bergsager and Kushal Pillay of Powerhouse AI are in the first camp. In this episode, they discuss how AI tools can significantly improve warehouse operations for s
How SMBs Can Crush Peak Season With Maxwell Bonnie From Saltbox
The holiday season is often the most profitable time of year for small businesses, but it comes with many challenges. How can small ecommerce businesses create a great purchase experience for customers? What logistical hurdles will they face? In this episode, Maxwell Bonnie, co-founder of Saltbox, answers these questions and shares tips to help SMBs successfully navigate the upcoming peak sea
Everything To Know About Shipping Pharmaceuticals With John Golden From ParcelShield
In the words of John Golden, vice president of sales at ParcelShield, “Shipping medication is a risky business, but it's also critical to hundreds of millions of those that are depending on pharmacy services.” In this episode of Unboxing Logistics, John and Lori discuss the risks pharmaceutical shipments face and how the right technology can protect healthcare businesses and patients alike.Ch
Unleashing Data Power in Logistics With Jonathan Salama From Transfix Ep. 43
In today's episode, host Lori Boyer is joined by Jonathan Salama, CEO and co-founder of Transfix. With a unique background in tech and data science, Jonathan sheds light on how data is revolutionizing the logistics industry. Join us as we explore the intersection of technology and logistics, unraveling the complexities and uncovering the opportunities.Leveraging data for efficiencyJonathan emphasi
Unpacking Customer-Centric Analytics in Logistics With Josh Fredman & Mike Koleno From Better Trucks and Tom Butt From EasyPost
In the latest episode of Unboxing Logistics, Lori Boyer engages with the insightful team from Better Trucks, including Josh Fredman, Mike Koleno, and Tom Butt from EasyPost. Recorded live at Parcel Forum 2024, this discussion dives deep into the transformative power of analytics in enhancing customer experiences within the logistics sector. The experts share actionable insights on how data can str
Scaling Logistics to Deliver an Unforgettable Customer Experience With Julian Van Erlach From FabFitFun
In this episode of Unboxing Logistics, Lori Boyer from EasyPost welcomes Julian Van Erlach, Senior Vice President at FabFitFun. They dive into the complexities of scaling logistics while maintaining a superior customer experience. With a unique model that generates four peak seasons annually, FabFitFun’s operations are a masterclass in efficiency, cost management, and customer satisfaction. Julian
Mastering Peak Season: Expert Insights With Glenn Gooding From iDrive Logistics
SHOW NOTESIn this episode of Unboxing Logistics, Lori Boyer of EasyPost interviews Glenn Gooding, president of iDrive Logistics, about navigating the complexities of peak season. Glenn shares his 39 years of experience in the small parcel supply chain, providing practical tips for planning, communication, and technology. From demand forecasting to managing unexpected challenges, Glenn emphasizes t
Going Global: Expanding Your Reach Into International Markets With Ford Deihl From DHL eCommerce
In this episode of Unboxing Logistics, host Lori Boyer speaks with Ford Deihl, a product manager at DHL eCommerce, about the booming world of international shipping and the massive opportunities it offers for small and mid-sized businesses. Ford shares insights into the international market, how businesses can expand globally, and the strategies that can make international shipping easier than exp
Unlocking the Power of Parcel Data With Megan Rudolph From Saddle Creek
Delve into the critical role of parcel data in optimizing shipping operations, especially as businesses gear up for peak season. Megan Rudolph, senior director of parcel operations at Saddle Creek Logistics, shares her expertise on how to collect, analyze, and leverage parcel data to enhance customer satisfaction, reduce costs, and ensure carrier accountability. The essentials of parcel dataM
The Ins and Outs of First-Mile Consolidation With Tyler Abderholden From Sendle
First-mile consolidation is a great way for growing SMBs to simplify their shipping logistics. Tyler Abderholden, vice president of Sendle’s global network, explains what first-mile consolidation is and why it’s beneficial.How does first-mile consolidation work?Generally, a multi-carrier shipping strategy involves coordinating multiple pickups at different times of the day. First-mile consolidatio
The Future of Returns With Eric Wimer From Sway
Returns have come a long way since the early days of ecommerce, but they still have a long way to go. Eric Wimer, co-founder and CEO at Sway, envisions a future where returns are easy, fast, and cost-effective for both businesses and consumers. In this episode of Unboxing Logistics, he and Lori discuss what it will take to make that vision a reality.A short history of returnsWhen ecommerce was jus
EasyPost Insider: Solving Complex Shipping Challenges With John Wharff From EasyPost
In this EasyPost Insider episode, John Wharff introduces us to EasyPost Enterprise and explains how it helps businesses solve their most pressing shipping challenges.What is EasyPost Enterprise?John explains that EasyPost Enterprise is “software that is geared towards … really high performance, high complexity [shippers]. It opens the door to things like routing logic, business rules, [and] custom
EasyPost Insider: A New Insurance and Claims Experience With Olivia Qin and Brittany Williams From EasyPost
In this special episode for EasyPost customers, Olivia Qin and Brittany Williams introduce the new and improved claims process for EasyPost Shipping Insurance. What sets EasyPost Shipping Insurance apart?For customers not currently using EasyPost’s insurance, Brittany and Olivia share some key features that set the offering apart from other insurance services on the market. Olivia says, “What
The (Flex) Factor: Mastering Flexibility To Get Ahead in Logistics With Jeremy Bodenhamer From ShipHawk
Finding, hiring, and training warehouse workers has become more difficult through the years—and it won’t get any easier. At the same time, manual processes aren’t scalable or sustainable. The solution? Invest in technology that helps employees do their jobs more efficiently. Jeremy Bodenhamer, founder and CEO of ShipHawk, explains why this gives businesses an edge.Why flexibility is essentialJerem
Navigating ESG in Logistics and Retail With Alanna Fishman From FTI Consulting
What is ESG, how is it different from sustainability, and when should your company start an ESG program? Alanna Fishman, managing director at FTI Consulting, joins us on this episode of Unboxing Logistics to share why ESG is critical to a business’s long-term success. ESG vs. sustainabilityAlanna explains, “ESG literally stands for environmental, social, governance.” ESG programs focus on min
Automate to Dominate: Essential Steps To Level Up Your Warehouse Operations With Kevin Gaul From RF-SMART
Every company approaches automation differently. Some fill their distribution centers with high-tech goods-to-person systems, autonomous vehicles, and robots that imitate human abilities, while others don’t even use simple barcode scanners. If you haven’t dabbled much with automation yet, no worries; you can improve your processes gradually to create a delivery experience that outshines the c
AI in Logistics: Beyond the Buzzword With Ibrahim Ashqar From Lumi AI
Although generative AI first became popular several years ago, it’s still making waves as new tools are released and existing ones are improved. And people still have questions: what can AI be used for? How will it help my business? And what are the risks? Ibrahim Ashqar, CEO and co-founder of Lumi AI, joins Lori on this episode of Unboxing Logistics to answer these questions and more, explai
Celebrating Women in Logistics: 11 Guest Spotlights
March is Women’s History Month—a time to focus on the accomplishments and contributions of women who have helped shape the world. In honor of the occasion, we’ve decided to highlight some modern-day women who have used their knowledge, experience, and leadership skills to influence the world of logistics. This special episode features our women guests from seasons one and two of Unboxing Logi
Tips for Last Mile Success With Nicholas Daniel-Richards From Packiyo
Last-mile delivery is one of the most important parts of the logistics process, playing a huge role in the customer experience. But it’s also one of the hardest things to get right—and carriers aren’t the only ones responsible. In this episode of Unboxing Logistics, Nicholas Daniel-Richards, CEO at Packiyo, lays out some last-mile challenges and explains how warehouse optimization streamlines
Leveraging an OMS for Growth With Gemma Shaw From Order Desk
As businesses expand into new sales channels, order management gets complicated—and time-consuming. Gemma Shaw, head of partnerships at Order Desk, explains what order management systems do and shares tips for using yours effectively.Benefits of an order management system (OMS)What are order management systems, and how do they benefit businesses? Gemma explains, “An OMS enables businesses to centr
Navigating the ERP Implementation Highway With Nancy Seaboldt From Summit Advisory Team
Implementing a new ERP is a massive endeavor, and your business has a lot to consider. Which internal stakeholders should be part of the implementation project team? How will you get everyone else on board with the change?In this episode, Nancy Seaboldt, ERP practice lead for Summit Advisory Team, shares advice for making the ERP implementation process smooth and effective.The purpose of an ERP sy
Logistics Robotics in 2024 and Beyond With Jonathan Briggs From Nimble
As vice president of sales and solutions at Nimble, a fully autonomous 3PL, Jonathan Briggs knows just how powerful warehouse robotics can be. In this episode, he and Lori discuss the history of robotics in logistics, what companies are doing today, and how things will evolve in years to come.What are robots capable of?Jonathan explains that in the past five years, the development of sophisticated
Leveling Up Product Management With Ching Pei From EasyPost
When businesses first start out, developing their product is usually a reactive process—and it’s hard to tell which new features make a difference. Ching Pei, VP of product at EasyPost, explains what product managers do to make the development process more proactive and effective.The role of product teamsProduct teams are involved with every part of the business: customer success, sales, marketing
Green Is the New Black: Unpacking Sustainable Shipping With Peter Klevecz From DHL Express
Peter Klevecz, regional and global customer manager at DHL Express, has witnessed the carrier’s sustainability innovations throughout the years (including purchasing 800 million liters of sustainable aviation fuel). Now, he joins Lori on this episode of Unboxing Logistics to discuss the what, why, and how of sustainable shipping.What is a carbon footprint?Lori and Peter kick off the conversation b
The Evolution of the Logistics Industry With John Campo From EasyPost
The logistics industry has come a long way in 40 years—and the future holds many exciting opportunities. John Campo, vice president of government and carrier relations for EasyPost, shares some key insights into the evolution of logistics.2024 trends: carrier diversification and post-Covid market changesJohn and Lori kick off the episode with a discussion about the shipping market, where John poin
Warehouse Automation and Sustainability With Kim Baudry From Dematic - Ep. 21
No initiative is an island—and that includes sustainability. By implementing efficiency-boosting changes like automation, your business will also limit its carbon footprint. Kim Baudry, market development director at Dematic, explains how automation helps people, profits, and the planet.Sustainability, labor, and automationBecause labor is a resource, sustainability includes making people’s jobs p
EasyPost Analytics: Simplifying Supply Chain Visibility With James Sutton
In this episode of Unboxing Logistics, James Sutton announces a new EasyPost solution: EasyPost Analytics. As head of the EasyPost Analytics engineering team, James has seen firsthand how crucial it is for shippers to have full visibility into their supply chain. He shares what EasyPost Analytics can do, who it’s for, and how it sheds light on complex logistics operations.Why use analytics softwar
How To Fight Porch Piracy With Jessica Lowrance From UPS | Unboxing Logistics Ep. 19
In 2022 alone, porch pirates made off with 19.5 billion dollars worth of goods. As package thieves adopt new tactics, it’s up to merchants, carriers, and consumers to stay one step ahead of them. Jessica Lowrance, vice president of federal affairs at UPS, shares some of the most effective ways to fight back against porch piracy.Porch piracy—our new realityFor Jessica, it’s clear that porch piracy
Logistics Trends and Tips for 2024 With Chris Caplice From MIT and DAT Freight & Analytics
Chris Caplice has deep knowledge of supply chain management: he’s the executive director of the MIT Center for Transportation and Logistics, chief scientist for DAT Freight and Analytics, and a Silver Family Research Fellow.To kick off the second season of Unboxing Logistics, Chris uses his wealth of experience to predict what 2024 has in store for the supply chain industry.An evolving relationshi
Navigating Omnichannel Commerce With Kylie Schafer From Summit Advisory Team
Whether you’re a small, medium-sized, or enterprise business, your customers probably expect an omnichannel shopping experience. Kylie Schafer, practice lead at Summit Advisory Team, talks with Lori about the benefits of omnichannel commerce and gives some advice for getting started.Omnichannel in a nutshellKylie explains that omnichannel is all about “cross pollination” between sales channe
Empowering Women in Logistics With Anna Podolskaya From EasyPost
According to Gartner, women make up just 39% of the logistics industry. At the executive level, that number drops to 21%. In this episode, Lori talks with Anna Podolskaya, product manager at EasyPost, about the value women bring to logistics and technology roles, how they can advance their careers, and why diversity matters.Challenges Anna has faced in the logistics industryIn the beginning of Ann
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