The 90th Percentile: An Unconventional Leadership Podcast
Using over 1.5 million assessments from leaders worldwide, renowned psychometrician Dr. Joseph Folkman and leadership legend Dr. Jack Zenger analyze different leadership traits, trends, and what it really takes to get to the 90th percentile. Each week they settle leadership debates and let the data speak for itself. These short episodes feature compelling stories, research, and actions that leaders can take to improve.
Episodes
Episode 190: The Leadership Skill Everyone Thinks Is Dangerous
Episode 189: Your Good Leaders Are the Hidden Problem
Episode 188: Remembering Jack Zenger—The Leader Behind the Research
Episode 187: The Future of Employee Development
The Future of Employee Development For decades, employee development has largely been reserved for leaders and high-potential talent. But as organizations face growing succession challenges, talent shortages, and a rapidly changing workforce, many are beginning to ask an important question: What about everyone else? In this episode of The 90th Percentile, BreAnne Okoren sits down … Continued
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Episode 186: Filling the Missing Gap in Early Career Development: Extraordinary You
Episode Description Why do so many capable professionals overestimate their effectiveness at work? And what are the hidden behaviors quietly limiting trust, credibility, communication, and career growth? In this episode of The 90th Percentile, BreAnne Okoren sits down with Zenger Folkman co-founder Jack Zenger to explore new research on one of the most important drivers … Continued
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Episode 185: Are You Overestimating Your Effectiveness? (And Why It Matters More Than You Think)
Episode Description Why do so many capable people overestimate their effectiveness at work? And what are the hidden behaviors quietly damaging trust, credibility, communication, and career growth? In this episode of The 90th Percentile, BreAnne Okoren sits down with Joe Folkman to explore new research from Zenger Folkman on the surprising gap between how individual … Continued
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Episode 184: Coaching is Connection First— Why Presence Outperforms Advice
Episode Description In this episode of The 90th Percentile Podcast, BreAnne Okoren and Jack Zenger sit down with leadership expert Michelle Fabian to explore one of the most overlooked—but critical—elements of effective coaching: presence. While many leadership coaching models focus on goal setting, performance gaps, and action plans, this conversation takes a different approach. Michelle shares …
Episode 183: The Gossip Trap— One Leadership Habit That Quietly Destroys Trust
Episode Description Gossip may seem like a minor workplace habit, but the research tells a very different story. In this episode of The 90th Percentile, BreAnne and Joe Folkman explore new data from Zenger Folkman’s 360-degree leadership assessments revealing how destructive comments about others can quietly undermine a leader’s effectiveness. Based on feedback from hundreds of … Continued
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Episode 182: Does Leadership Development Actually Pay Off? The ROI Leaders Can’t Ignore
Episode Description In a time of tighter budgets and higher scrutiny, leadership development is often one of the first investments leaders feel pressure to justify—or cut. But what if that decision is quietly costing organizations far more than they realize? In this episode, BreAnne Okoren sits down with Orin Salas, Vice President of Sales at Zenger … Continued
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Episode 181: Highlights from The Leadership Skills Report 2026
Details In this episode of The 90th Percentile, BreAnne Okoren and Joe Folkman unpack Zenger Folkman’s new Leadership Skills 2026 Report?and explore what truly differentiates leaders in an AI-accelerated world. As AI makes information faster and cheaper, one capability is becoming increasingly scarce: human leadership. Drawing on fresh data from tens of thousands of leaders and direct … Continued
Episode 180: The Generational Trust Myth—Why Behavior Beats Age Every Time
Details Trust in leadership is often framed as a generational issue—older leaders are assumed to be more credible because of experience, while younger leaders are expected to “prove themselves” before earning trust. But Zenger Folkman research challenges these assumptions. In this episode of The 90th Percentile: An Unconventional Leadership Podcast, BreAnne Okoren sits down with renowned … Continu
Episode 179: Strategic Expertise vs. Emotional Intelligence—Which Drives Leadership Success?
Details Emotional intelligence has dominated leadership conversations for years—and for good reason. Leaders who listen, empathize, and build strong relationships create healthier, more engaged teams. But what if EQ isn’t the primary capability driving leadership effectiveness? Drawing on a global dataset of 128,000 leaders and 360-degree feedback from over a million raters, they explore what … Co
Episode 178: The Hidden Truth About Gender and Leadership Ratings
Details Are workplace evaluations truly objective—or do subtle perceptions still shape how we see male and female leaders differently? In this episode, host Bre Okoren sits down with leadership researcher Joe Folkman to unpack one of the largest real-world analyses ever conducted on gender and leadership effectiveness. Drawing from 12,000+ 360-degree evaluations, Joe reveals a surprising paradox:
Episode 177: Why Strengths-Based Development Outperforms Traditional Methods
Details Consider this episode your Strengths-Based Leadership 101. BreAnne and Joe revisit the foundation of Zenger Folkman’s entire leadership philosophy — the data-driven insight that extraordinary leaders are not well-rounded; they’re exceptional in a few distinctive areas that matter most. Drawing from over 100,000 leadership assessments, Joe explains why traditional development programs focus
Episode 176: Jotun Case Study in Extraordinary Leadership
Details In this special episode of The 90th Percentile, we unpack how Jotun—the Norway-based, family-owned paints and coatings company operating in 100+ countries—elevated leadership effectiveness using Zenger Folkman’s Extraordinary Leader program. Partnering with Arcadia Consulting, Jotun moved from a baseline well below industry average to outperforming peers, all by doubling down on a strength
Episode 175: 7 Key Leadership Behaviors of the Most Effective Decision Makers
Details What separates the best decision-makers from the rest? In this episode, Joe Folkman shares research on nearly 16,000 leaders to reveal seven key qualities that enable effective decision-making. Discover why information overload slows decisions down, how to balance speed with quality, and the surprising link between decision-making effectiveness and employee engagement. If you’re struggling
Episode 174: Making Development Popular with Desert Financial Credit Union
Details In this episode of The 90th Percentile, we sit down with Kathleen Crenshaw and Christopher Bisgrove from Desert Financial Credit Union to explore how they are rethinking leadership development and investing in people. From building programs that reach leaders earlier in their careers to making learning opportunities more accessible, Desert Financial shares the principles … Continued
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Episode 173: The Surprising Way Leadership Behaviors Go Viral at Work
Details What if great leadership could go viral? In this episode of The 90th Percentile Podcast, Dr. Jack Zenger joins BreAnne Okoren to explore how positive leadership behaviors—like openness, respect, and accountability—spread through organizations and transform cultures. Drawing on decades of research, Jack reveals why developing leaders at scale creates psychological safety, sparks innovation,
Episode 172: Why Psychological Safety Matters More Than Ever
Details Psychological safety is not a new term anymore, but it has matured into a foundational leadership capability, much like communication or trust no longer a “nice to have,” but a critical driver of collaboration, retention, and innovation. Drawing on Amy Edmondson’s groundbreaking research and Zenger Folkman’s data from 18,000 employees, they unpack the eight leadership behaviors that … Cont
Bonus Episode– Susan David, Emotional Agility
Details Dr. Susan David is a founder and co-director of the Institute of Coaching at McLean Hospital of Harvard Medical School and an Instructor in Psychology at Harvard University. In this episode, Susan discusses her research on emotional agility and how to master challenges without getting derailed. Download the eBook of her full interview here. Guest … Continued
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Episode 171: Memorable Leadership—10 Behaviors That Make Leaders Unforgettable
Details In today’s episode, we’re unpacking the results of a massive leadership study — over 63,000 assessments — to answer one key question: What makes certain leaders truly unforgettable? We’ll explore the 10 specific behaviors that set the most exceptional leaders apart, backed by real-world examples from sports, business, and history. Whether you work in … Continued
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Episode 170: AI, Speed, and the Future of Thoughtful Work
Details In today’s episode of The 90th Percentile, we challenge one of the most persistent myths in modern work: that you must choose between speed and excellence. As AI accelerates productivity at lightning pace, many leaders are wondering—can humans keep up without compromising quality? Dr. Jack Zenger joins us to share groundbreaking research from over … Continued
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Episode 169: 10 Leadership Behaviors That Set Great Teams Apart
Details In today’s episode, we’re unpacking new research from Zenger Folkman that reveals what truly separates high-performing teams from the rest. After analyzing 171 teams—many of which were struggling with negative customer feedback—we identified 10 key behaviors that predict whether a team will turn things around or stay stuck. If you’re leading teams or responsible … Continued
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Episode 168: Well-Being Is a Business Strategy—Leadership Lessons from Druva
Details In this episode of The 90th Percentile, we explore why wellbeing programs are more than just perks—they are a leadership imperative. Shanna Goodell shares how Druva is shifting the narrative around employee wellness, embedding it into leadership development, and addressing real-life challenges like women’s health in the workplace. From building inclusive spaces to driving … Continued
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Episode 167: Flexible, Focused, and Future-Ready—L&D at Wright Service Corp.
Details In this episode of The 90th Percentile, we sit down with Rose Christensen, Senior Learning & Development Leader at Wright Service Corp., to explore what it really takes to grow leaders across dispersed, specialized, and fast-growing teams. With over 6,000 employees spread across North America and roles ranging from field-based technicians to executives, Wright … Continued
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Episode 166: Can AI Be Your Coach? The Promise and Peril of AI in Leadership Development
Details With pressure mounting on managers to coach more often and more effectively, can AI offer real help—or does it risk making coaching feel robotic? In this episode of The 90th Percentile, we talk with Mark Schaff, former Principal Learning Administrator at the Orange County Transportation Authority. Mark brings decades of coaching and leadership development … Continued
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Episode 165: Stop Training Leaders Alone—The Case for Team Development
Details What if the biggest barrier to performance isn’t an individual leader—but the team itself? In this episode of The 90th Percentile, we speak with Paul Leboffe, longtime facilitator of Zenger Folkman’s Extraordinary Team experience. With 25+ years of business and legal expertise, Paul has helped teams uncover blind spots, strengthen trust, and dramatically improve … Continued
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Episode 164: Control vs. Influence—What Today’s Leader’s Get Wrong
Details In this episode of The 90th Percentile, we explore the enduring relevance of a decades-old leadership theory that feels more urgent than ever. Joe Folkman joins us to revisit Control Graph Theory—first introduced in the 1960s—and shares new research from over 200 teams showing why the total amount of influence in an organization matters … Continued
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Episode 89: Employee Recognition– Improving the Substance and Delivery
Details There’s a need to greatly increase the frequency and the quality of the recognition they give to their colleagues. That means recognition for people who report to them, their peers, and, yes, even their boss. The reality is that people in every direction in your organization need recognition. While the “great resignation” may have … Continued
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Episode 163: Staying the Course—Why Core Leadership Skills Still Matter
Details In this episode of The 90th Percentile: An Unconventional Leadership Podcast, we sit down with Bard Parnell, Senior Manager of Learning and Development at Mesa Labs, to talk about what really drives effective leadership—especially in a time of nonstop disruption. While many organizations are quick to chase the latest leadership trends, Bard shares why … Continued
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Episode 162: Building Resilient Leaders: Lessons from Core & Main
Details In this episode, we’re diving into resilience—a critical skill for today’s leaders—with Evelyn Swanson, Vice President of Learning and Organizational Development at Core & Main. As a leading distributor of water, sewer, storm drain, and fire protection products, Core & Main has declared this year the “Year of the Resilient Leader.” Evelyn shares valuable … Continued
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Episode 161: Then and Now—How the Pandemic Boosted Leadership Effectiveness
Details When the pandemic hit, many expected a decline in leadership effectiveness due to burnout, isolation, and crisis fatigue. However, surprising research from Zenger Folkman revealed just the opposite: leaders didn’t deteriorate under pressure—they improved. In this insightful episode, Joe Folkman shares compelling data showing how the challenges of COVID-19 transformed leaders worldwide, enh
Episode 160: Using Neuroscience to Make Feedback Work with David Rock
Details Research shows that both giving and receiving feedback triggers stress responses similar to physical threats—but understanding these brain mechanisms can help us build better feedback cultures. Our guest today is Dr. David Rock, who coined the term “neuroleadership” and serves as Co-founder and CEO of the NeuroLeadership Institute. This 23-year-old cognitive science consultancy has … Conti
Episode 159: Is One Leadership Style Better Than Others?
Details In this episode, we’ll explore four distinct leadership styles—the Expert, the Connector, the Driver, and the Strategist—and reveal surprising findings about which approach yields the best results. We’ll also connect Joe’s research to Daniel Goleman’s six leadership styles featured in last year’s popular Harvard Business Review article, giving you practical insights on how to … Continued
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Episode 158: 5 Ways to Build a High-Performance Team
Details Building a high-performance team isn’t just about hiring the right people—it’s about leading them in the right way. In this episode of The 90th Percentile, we sit down with leadership expert Jack Zenger to uncover five key behaviors that separate exceptional teams from dysfunctional ones. Based on research from over 66,000 respondents, Jack shares … Continued
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Episode 157: Team Trust at BJ’s Wholesale Club with Scott Schmadeke
Details Trust is the foundation of any high-performing team, but in today’s fast-paced, uncertain business environment, building and maintaining trust has become more challenging than ever. Research shows that trust isn’t just a “nice-to-have”—it’s a leadership behavior that impacts everything from team collaboration to overall business performance. So, how can organizations create a culture where
Episode 7: The Enigma of Positive and Negative Feedback
Would you rather hear positive feedback about your performance or suggestions for improvement? Does preferring positive feedback make you seem weak, and is corrective feedback really that helpful? Whether you’re a CEO, manager, teacher, or parent we all give and receive feedback. In this episode, we discuss the emotional complexities and science behind the positive … Continued
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Episode 156: What To Do When The Boss Gives You Baseless Feedback
Details Receiving feedback at work can be tough—it’s natural to feel uncomfortable when you’re told you’re not doing something well. That doesn’t make you ‘arrogant ‘ or ‘ too defensive and won’t take feedback’—it means you obviously care about how you’re doing at work, and that’s a good thing. But what happens when the feedback … Continued
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Episode 155: The 7 Minor Leadership Behaviors That Actually Determine Your Success
Details In today’s fast-paced business environment, leaders often focus on grand strategies and bold initiatives, overlooking the foundational behaviors that shape their success. It’s easy to rationalize small missteps, telling ourselves they don’t really matter in the grand scheme of things. However, our research paints a different picture. When we analyzed 60 distinct leadership behaviors, … Con
Episode 154: Is Learning and Development Being Demoted?
Details In this episode of The 90th Percentile, we dive into the shifting landscape of Learning and Development (L&D) with Dani Johnson, co-founder and principal analyst at RedThread Research. Dani explores the concerning trend of L&D’s “demotion” within organizations, the rise of federated models, and the opportunities for L&D leaders to adapt and thrive. Together, … Continued
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Episode 153: Finding Joy as a Leader (Even on the Hard Days)
Details When work and life are overwhelming, it can be difficult to reclaim a sense of joy at work. Research has shown the benefits of incorporating joy, hope, and optimism into the workplace to combat burnout and improve well-being. Our guest today is Daisey Auger-Dominguez, a Chief People Officer, workplace strategist, speaker, and author on … Continued
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Episode 152: How Much Does Passion Influence Performance?
Details As we step into a new year filled with possibilities, this episode of The 90th Percentile dives into the powerful connection between passion and performance. Hosts Bre and Joe explore Zenger Folkman’s groundbreaking research on how passion influences leadership effectiveness, with compelling stories like Koel Thomae’s journey to build Noosa Yoghurt. They discuss the … Continued
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Zenger Folkman Holiday Message 2024
Details This holiday, we encourage you to find stability and joy in the customs that have persisted for generations. Though the world may sometimes feel uncertain, the enduring spirit of the holidays can provide comfort, connection, and hope. Connect with Joe Folkman LinkedIn Twitter Webinar Zenger Folkman hosts an exclusive live webinar every month, where … Continued
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Episode 151: 3 Ways to Help Employees Love Their Jobs
Details Do the people you manage love their jobs? Or do you sense that some are dissatisfied or disengaged? It’s no secret that employees who love their jobs work harder and are willing to go the extra mile, which benefits any organization. While the core of great leadership remains unchanged, the landscape of work has … Continued
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Episode 150: The Unexpected Strengths of Each Generation of Leaders
Details Picture a modern workplace leadership meeting: A Baby Boomer executive types deliberately on her laptop while referencing printed handouts, a Gen X director efficiently leads the agenda via his tablet, and a Millennial manager seamlessly orchestrates remote team participation through multiple digital platforms. This isn’t just a scene of technological evolution – it’s a … Continued
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Episode 149: Building Empathy and Drive at the Same Time
Details In a time where AI disrupts traditional workplace dynamics and remote work reshapes human connections, business leaders face a crucial question: How do we maintain our humanity while driving results? The answer might surprise those who still cling to the “tough boss” stereotype. In our episode today we’re discussing how most effective leaders aren’t … Continued
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Episode 148: The Real Key to Employee Engagement—Leadership Over Location
Details Have you noticed a remarkable shift where major companies are mandating return to office policies. Amazon recently joined the ranks of Meta, Google, and others in requiring employees to return full time to the office. What’s particularly interesting is the timing – why now, after years of remote work? We all know that organizations … Continued
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Episode 147: Listening—An Essential Tool for Building Trust
Details In a time with constant communication and information overload, the ability to truly listen stands out as a cornerstone for building trust within teams. In this episode, We’ll explore how listening practices vary across cultures and organizations, the growing awareness of its importance in leadership, and the challenges leaders face in balancing listening with … Continued
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Episode 146: Quality And Quantity Are Not Trade-offs—How Some Leaders Are Choosing Both
Details In today’s episode, we dive into a fascinating topic that many leaders grapple with—quality versus quantity. Are they truly competing objectives, or can organizations achieve both simultaneously? We’ll unpack findings from a recent study that examines leaders’ preferences for quality or quantity and what the data tells us about leadership effectiveness. From industry trends … Continued
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Episode 145: What You Should Know About Coachability Through Career Decades
Details Today we are looking at coachability and its intriguing role across different career decades. Each stage in our professional lives—whether it’s the exploration of the 20s, the depth-building of the 30s, the influence and leadership in the 40s, or the legacy-building in the 50s and beyond—comes with unique challenges and opportunities. By understanding how … Continued
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Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain
Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer satisfaction. Drawing on research and real-world examples from companies like Sears and Zappos, they discuss how effective leadership drives employee engagement, which in turn boosts customer satisfaction and profitability. They
Episode 143: Are You Surviving or Thriving With AI?
Details We can all admit that we have felt a little threatened by AI. After all its whole purpose is improve and ultimately replace Human intelligence. And leadership will not be spared by the impact of AI. Certain leadership qualities, such as deep domain expertise, decisiveness, authority, and short-term task focus, are losing their impact, … Continued
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Episode 109: Transforming Leadership Development—Are We Missing The Main Thing?
Details What’s the main thing for leadership development? Is it excelling at selecting the right people? Is it a well-funded corporate learning center with renowned faculty? Is it using the most powerful learning technologies? Worse yet, what if we’ve been missing the main thing? In this episode, we are looking at the development industry and … Continued
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Episode 142: Trust and Resolving Conflict in the Workplace—Key Behaviors for Leaders
Details Recently, a compelling question emerged: How do trust and conflict resolution impact a leader’s effectiveness? To explore this, we analyzed a robust dataset of 360-degree assessments from 4,347 leaders, collected over the past three years. In environments where leaders are untrustworthy or avoid resolving conflicts, dissatisfaction and disengagement flourish. Conversely, trusted leaders w
Episode 76: Identifying and Managing Micro-stressors
Details Stress comes to us all in tiny minor assaults throughout our day through relationships and interactions that are too numerous to shake off quickly. The problem is that most of us have come to accept micro-stresses as just a normal part of a day, but they are wearing us down. In our episode, Karen … Continued
The post Episode 76: Identifying and Managing Micro-stressors first appeared on ZE
Episode 141: Can Honest Leaders Rebuild Integrity?
Details Can individuals truly recover from being perceived as fundamentally flawed in honesty and integrity? We embarked on a research journey to uncover whether redemption is possible for those who have fallen into the pit of distrust. We analyzed data from 6,025 leaders who participated in 360-degree assessments, receiving feedback from their managers, peers, direct … Continued
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Episode 140: The Three Key Ingredients for Sustainable Leadership Excellence
Details In this episode of “90th Percentile,” co-hosts Jack Zenger and BreAnne Okoren take a culinary approach to discussing effective leadership development. They compare the essentials of a good family meal to the key components of a successful leadership development plan. Just as family meals become staples due to their simplicity and consistent outcomes, leadership … Continued
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Episode 67: The Skills Leaders Need at Every Level
Details CEO, Vice President, Director, Supervisor, Manager, or Individual contributor each organizational position comes with its own set of demands. While being great at everything would be ideal, the majority of us are only human and subject to our inability to achieve perfection. In this episode, we discuss the different skills that leaders need at … Continued
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Episode 51: 9 Habits That Lead to Terrible Decisions
Details We are all forced to make hundreds of little and big decisions every day. It can be time-consuming and overwhelming. Some people are so crippled with the fear of making a bad decision that they refuse to decide. Based on research from 50,000 leaders, we’re exploring the root causes for poor decision-making and how … Continued
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Episode 139: 6 Components that Differentiate the Best 360-Degree Assessments
Details 360-degree assessments are a central component in many leadership-development programs. But not all assessments provide the same value to individual leaders or to the organization. The best assessments offer participants powerful insights into how others perceive their leadership strengths and weaknesses. These become a solid impetus for personal change. Organizations that offer multi-rate
Episode 138: Taking Responsibility Is The Highest Mark Of Great Leaders
Details Why does one person get selected for a promotion while others with equal skills, education and experience get passed over? While there may be several valid answers to that question, I submit that a person’s demonstrated willingness to behave responsibly is one of the major reasons. Much management literature surprisingly overlooks this characteristic, yet … Continued
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Episode 137: Building Trust—The Balance of Information and Involvement
Details Join us in this enlightening episode of “The 90th Percentile” as hosts BreAnne Okoren and Joe Folkman delve into the crucial dynamics of trust in leadership. We’ll explore the fine line between keeping teams informed and involving them in decision-making, backed by compelling data from Zenger Folkman’s extensive research. Through engaging stories and expert … Continued
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Episode 136: The Coachability Advantage—Transforming Leaders into Catalysts for Change
Details Coachable leaders distinguish themselves by actively seeking and responding to feedback, a practice that not only enhances their personal growth but also significantly influences their leadership efficacy. In this episode, we’ll explore how embracing feedback can catalyze positive changes across various leadership dimensions, from advocating for change to fostering inclusivity within teams
Episode 135: Flipping Feedback Upside Down
Details Feedback is a powerful tool that can make or break an individual’s growth and development. It can be a valuable gift that leads to success and well-being, but it can also be a dreaded message that is associated with negativity and criticism. The impact of feedback ultimately depends on how it is given, received, … Continued
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Episode 134: Humble Leadership and the 7 Signs of Arrogance
Details Why is humility important for leaders? This pivotal question underpins Zenger Folkman’s two decades of research into how leadership traits, specifically humility and arrogance, affect leadership effectiveness Humble leaders tend to empower their employees by recognizing their strengths and contributions. This leads to increased employee engagement and motivation. People want confidence yet
Episode 133: Connecting Through Coaching—Authenticity, AI, and Transformation
Details In this enlightening podcast episode, expert coaching master Kathleen Stinnett shares her invaluable insights on the evolution of leadership coaching in the wake of the pandemic. With over 25 years of experience, Kathleen discusses the subtle yet significant shifts in coaching methodologies prompted by remote and hybrid work environments, emphasizing the growing importance of … Continued
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Episode 132: Hybrid Work— Understanding The Leadership Advantages in Both Zones
Details After some initial uncertainty, most companies have now found their footing with respect to adopting office-based, remote, or hybrid working models. Despite a common belief that we’ve mastered the flexibility of working from anywhere, the reality is we’re still on a learning curve—and that’s perfectly acceptable. In today’s discussion, we aim to highlight the … Continued
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Episode 131: Executive Presence Has New Rules
Details Executive Presence. This term, often heard in boardrooms and leadership seminars, is not just about gravitas, articulate communication, and maintaining the ‘right’ appearance. It’s about having the capacity to foster confidence and inspire those around you. Your executive presence determines whether you’ll gain access to opportunities. Joining us today is Sylvia Ann Hewlett, an … Continued
Episode 130: Thriving in Transition—The Keys to Adaptive Leadership
Details In this episode, hosts BreAnne Okoren and Joe Folkman dive deep into the essential skill of adaptability, exploring its significance in the face of unprecedented technological advancements, globalization, and societal challenges. Drawing from research and real-life examples, they discuss the transformative impact of adaptability on leadership effectiveness, team engagement, and organizati
Episode 129: Why Leadership Should Be Treated Like a Profession
Details Just like lawyers, physicians, and CPAs constantly update their skills, effective leadership is vital across all industries. Join us as we discuss the impact of proficient leadership and address the need for a paradigm shift in how we approach leadership development. It’s time to treat leadership as a true profession, emphasizing continuous education and … Continued
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2023 Holiday Message from Jack and Joe
Details In the spirit of reflection that accompanies this festive season and honoring whatever holiday you celebrate, this year’s message revolves around the sage words of Dr. Seuss from his classic, “The Grinch Who Stole Christmas”. In our ever-evolving world, where individual pursuits often overshadow the essence of community, we reflect on our roles as … Continued
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Episode 128: The Pinnacle Pillar of Trust—Building Relationships
Details In the awkward dance of professional interactions, the key to a flourishing work relationship lies not in quick fixes, but in the art of weaving sincerity and respect into the very fabric of our connections. Beyond the confines of office walls, there’s a rich tapestry of experiences and passions that define each of us. … Continued
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Episode 127: The Constant Pillar of Trust— Consistency
Details Consistency is a cornerstone of effective leadership, playing a pivotal role in building, maintaining, and restoring trust within an organization or community. Consistency means aligning one’s words, actions, and decisions over time, creating a predictable and reliable pattern of behavior. This reliability is crucial for several reasons. First and foremost, consistency provides a sense … C
Episode 126: The Hidden Pillar of Trust—Expertise
Details There is a leadership behavior that ignites a lot of conversation. It is trust. Many people have observational theories and experiences that influence their views on how trust is earned and maintained. At Zenger Folkman, we wanted to strip away all of the emotions and biases and purely analyze what the data says about … Continued
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Episode 125: People Focus vs. Task Focus—Managing Remote Workers
Details The narrative surrounding the impact of remote work on productivity has taken unexpected twists and turns. Initially, the prevailing wisdom during the early days of the pandemic was that remote work was a boon for productivity. Yet, as the pandemic’s grip waned and remote work persisted, reports began to suggest a dip in productivity … Continued
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Episode 124: How Modern Leaders Champion Change
Details Every organization is experiencing change. Some of the changes come from the external environment, such as customer expectations, government regulations, global competition, or new domestic competitors. Other changes are coming from within the organization; such as changing employee expectations, hybrid work schedules, redesigned teams and structures, automated activities that minimize dru
Episode 123: The Leadership Tent—Balancing Specialization and Generalism
Details Leadership can be a little complicated so in this episode we wish to reduce that complexity to a model of leadership that is more easily understood. You see, Leadership behaviors are knit together, much like the complex network of the human brain. There is a great deal of interdependence between them. Research shows that … Continued
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Episode 122: Why Middle Managers are So Unhappy
Details Have you ever stopped to wonder who the unhappiest individuals within your organization are? Those weary souls who navigate the daily grind with an invisible weight on their shoulders, all while hiding behind their smiles? And what’s driving them crazy? Well, They may not be who you think they are. At least they were … Continued
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Episode 121: Unlocking Leadership Potential with Strength Builders
Details In this enlightening podcast interview, Joe Folkman and Breanne Okoren explore the revolutionary concept of “Strength Builders” in leadership development. Drawing parallels between non-linear approaches and skill enhancement, this discussion challenges traditional linear methods and offers fresh insights into improving leadership skills. Download a free copy of The Extraordinary Leader eBo
Episode 120: The Mirrors of Leadership that Lead to Change
Details In today’s fast-paced, complex world, leaders need mirrors. The mirrors they need, however, go far beyond reflecting their physical appearance. Leaders need mirrors that reflect their behavior and the impact their behavior has on others. That requires much more than a piece of glass with a thin layer of metallic silver on the back. … Continued
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