Salesforce Admins Podcast
The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20-minute (sometimes a bit more) weekly podcast hosted by Mike Gerholdt features episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.
Episodes
Salesforce Superbadge Cohorts Build Skills Through Community
Today on the Salesforce Admins Podcast, we talk to Jean Velonis, Senior Technical Program Manager at Salesforce. Join us as we chat about the new Superbadge Cohort Learning pilot program and how you can get involved. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jean Velonis. Improvements to Superbadges I have to confess, I've always found Supe
How Can Admins Reduce MFA Friction in Salesforce?
Today on the Salesforce Admins Podcast, we talk to Jay Hurst, Senior Vice President of Product Management, and James Ferguson, Senior Director of Product Management, at Salesforce. Join us as we chat about MFA step-up authentication and what it means for Salesforce Admins. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jay Hurst and James Fergus
How MuleSoft Helps Salesforce Admins Build Better Agents
Today on the Salesforce Admins Podcast, we talk to Mofeyi Oluwalana, Director of Product Management at Salesforce. Join us as we chat about MuleSoft, Flow, Agentforce, and what happens when agents need to take action beyond Salesforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mofeyi Oluwalana. MuleSoft creates agent-friendly business proce
How Can Salesforce Admins Find Simple Agentforce Use Cases?
Today on the Salesforce Admins Podcast, we talk to Kacie Molina, Salesforce Consultant at Kawaii Cloud. Join us as we chat about how admins can start small with Agentforce and still make a big impact. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kacie Molina. Why you should start small with Agentforce With all the capabilities Agentforce bring
How Do Admins Set Up Agentforce Coworker in Salesforce
Today on the Salesforce Admins Podcast, we talk to Parth Shah, Director of Product Marketing, and Rikke Hovgaard, Director of Product Management for the Agentforce Coworker team at Salesforce. Join us as we chat about Agentforce Coworker and what it means for the way admins help teams get work done. You should subscribe for the full episode, but here are a few takeaways from our conversation with
What are Security Essentials for Salesforce Admins
Today on the Salesforce Admins Podcast, we talk to Laura Pelkey, Director of Customer Security Communications and Engagement, and Sabrina Simeroth, Product Manager for Security Center at Salesforce. Join us as we chat about security essentials for the summer and how Salesforce is helping admins protect their data. You should subscribe for the full episode, but here are a few takeaways from our co
How Agentforce Helped Build a Food Waste Solution in Days
Today on the Salesforce Admins Podcast, we talk to Parth Sevak, Director of Technology and Principal Architect at Incepta. Join us as we chat about how Parth built a multi-agent system designed to connect surplus food with the people and organizations that need it the most and won the Agentforce for Good Grand Prize at the TDX Hackathon. You should subscribe for the full episode, but here are a fe
Agentforce for Good Shows the Power of Inclusive Innovation
Today on the Salesforce Admins Podcast, we talk to Alexandra Iyer, Director of Marketing Strategy and AI Transformation, and Global EVP of Abilityforce at Salesforce. Join us as we chat about the Agentforce for Good Hackathon at TDX and what happens when technology, accessibility, and community come together to solve real-world problems. You should subscribe for the full episode, but here are a f
Salesforce Admins Can Reduce Risk With Proactive Security
Salesforce Admins Can Reduce Risk With Proactive Security Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat about why security is the foundation for how data, automation, and AI work together. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kate Lessard. Why strong secur
Can AI Help Salesforce Admins Build Apps More Efficiently?
Today on the Salesforce Admins Podcast, we talk to Nick McOwen, Senior Salesforce Administrator at Alpine Intel. Join us as we chat about his path to Salesforce and the TDX workshop he gave about the development lifecycle, sandboxes, and data masking. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nick McOwen. Nick's unconventional path into Sal
How Headless 360 Helps Admins Bring Salesforce Anywhere
Today on the Salesforce Admins Podcast, we talk to Khushwant Singh, SVP of Product Management for the AI Application Development Platform at Salesforce. Join us as we chat about what Headless 360 means for admins and how Salesforce is building towards a future where setting up complex systems becomes a conversation, not a checklist. You should subscribe for the full episode, but here are a few ta
Why Pattern Recognition Matters for Salesforce Admins
Today on the Salesforce Admins Podcast, we talk to Adam Stark, CRM Systems Administrator at Belmont University. Join us as we chat about how his experience as a musician with learning and pattern recognition has set him up for success as a Salesforce Admin. You should subscribe for the full episode, but here are a few takeaways from our conversation with Adam Stark. From the stage to the Salesfor
Agentforce Grid Enables Next-Gen Admins to Scale AI Workflows
Today on the Salesforce Admins Podcast, we talk to Avi Shah, Senior Director of Product Management for Salesforce AI. Join us as we chat about Agentforce Grid, a new way to coordinate data, automation, and AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Avi Shah. Spreadsheet-style AI workflows to simplify complex automation Salesforce
How Agent Script Is Redefining the Admin Role
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how Agent Script helps admins build more predictable and reliable AI solutions. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. How Agent Script expands the admin toolkit The new Agentforce Build
How Salesforce Built a Scalable AI Puzzle App in Six Weeks
Today on the Salesforce Admins Podcast, we talk to Jagan Nathan, Senior AI Architect at Salesforce. Join us as we chat about how he built a Slack app for Salesforce's "Million Dollar Puzzle" ad, where millions of concurrent users raced to solve riddles by chatting with Slackbots. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jagan Nathan. The t
How Admins Can Get the Most Out of TDX 2026
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist, and Eliza Riley, Content Manager for Admin Marketing at Salesforce. Join us as we chat about what's coming at TDX and how to get the most out of your visit. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee and Eliza Riley. Connect with product lead
What Is My Trust Center and How Does It Help Admins?
Today on the Salesforce Admins Podcast, we talk to John Maxey, Senior Product Manager at Salesforce. Join us as we chat about how My Trust Center can help admins communicate incidents, plan releases, and operate with transparency. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Maxey. From static status pages to personalized trust When I was
How Salesforce Admins Are Evolving to Run the Agentic Enterprise
Today on the Salesforce Admins Podcast, we talk to Rebecca Saar, Senior Director of Admin Relations at Salesforce. Join us as we chat about governance, productivity, and why Salesforce Admins are more essential than ever in the agentic enterprise. You should subscribe for the full episode, but here are a few takeaways from our conversation with Rebecca Saar. Admins are becoming the guardians of t
How Can Agentforce Help Manage a Salesforce Backlog?
Today on the Salesforce Admins Podcast, we talk to Neil Foglio, Solution Architect at Arkus. Join us as we chat about how to use a backlog to prioritize requests in your Salesforce org, and how Agentforce can help improve transparency and trust. You should subscribe for the full episode, but here are a few takeaways from our conversation with Neil Foglio. Why Salesforce Admins need a backlog We t
The Future of Salesforce Setup Is Agent-Driven
Today on the Salesforce Admins Podcast, we talk to Cheryl Feldman, Senior Director of Product Management at Salesforce. Join us as we chat about how Agentforce is reshaping the Setup experience. You should subscribe for the full episode, but here are a few takeaways from our conversation with Cheryl Feldman. From 1,300 pages to one conversation Let's be honest. Setup has always been where the rea
How Does Agent Script Give Admins More Control?
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how to get started with Agent Script and how it helps admins build better AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. What is Agent Script? Big changes are coming to how admins bui
What Are True to the Core Deep Dives at TDX?
Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat about the new True to the Core Deep Dive sessions coming to TDX. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kate Lessard. True to the Core Deep Dives are coming to TDX If you've been enjoying the True to the Core Deep Dive
How Do I Understand a Complex Salesforce Formula Quickly?
Today on the Salesforce Admins Podcast, we talk to Gaurang Mathur, Senior Product Manager on the AI App Development team at Salesforce. Join us as we chat about how Setup with Agentforce is changing the way admins create, modify, and understand formulas. You should subscribe for the full episode, but here are a few takeaways from our conversation with Gaurang Mathur. The massive scale of Salesfor
How Agentforce Vibes Is Changing How Salesforce Admins Build Apps
Today on the Salesforce Admins Podcast, we talk to Tiaan Kruger, Senior Director of Product Management at Salesforce. Join us as we chat about Agentforce Vibes and what it really means to build with AI on the Salesforce platform. You should subscribe for the full episode, but here are a few takeaways from our conversation with Tiaan Kruger. Agentforce Vibes is evolving If you caught the Admin Key
The Importance of Human in the Loop for Agentforce
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how the human in the loop is key to building reliable, predictable AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. Understanding the guardrails around AI It seems like every week, there's a n
Setup with Agentforce Makes Salesforce Admin Tasks Easier
Today on the Salesforce Admins Podcast, we talk to Cheryl Feldman, Senior Director of Product Management at Salesforce. Join us as we chat about how Agentforce will make Setup smarter, faster, and way more helpful. You should subscribe for the full episode, but here are a few takeaways from our conversation with Cheryl Feldman. Setup made simple Cheryl Feldman is on a quest to make Setup easier f
From Invisible to Intentional: A Practical Way Admins Can Approach Salesforce Security
Today on the Salesforce Admins Podcast, we talk to Laura Pelkey, Director of Customer Security Communications & Engagement, and Kylie McKlveen, Director of Product Marketing at Salesforce. Join us as we chat about how admins can level up the security of their orgs using a simple framework for understanding security in Salesforce. You should subscribe for the full episode, but here are a few take
Exploring Agentforce Vibes Through Real-World Admin Use Cases
Today on the Salesforce Admins Podcast, we talk to Daryl Moon, Founder of CertifyCRM.com. Join us as we chat about how curiosity and a test-first mindset can help you get the most out of Agentforce Vibes. You should subscribe for the full episode, but here are a few takeaways from our conversation with Daryl Moon. Fishing and the art of AI maintenance Daryl came into tech as a generalist who did
How Can Admins Influence the Salesforce Product Roadmap?
Today on the Salesforce Admins Podcast, we talk to Rebecca Sherrill, VP, and Shelly Erceg, Product Leader, both on the Salesforce Research and Insights team. Join us as we chat about the newest updates to IdeaExchange, including RoadmapExchange and Idea Insights, and why now is the perfect time to get involved. You should subscribe for the full episode, but here are a few takeaways from our conve
2026 Roadmap for Salesforce Admins: AI, Agentforce, and Emerging Trends
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we look at what's next for admins and Agentforce in 2026 and revisit our predictions from last year. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee, Joshua Birk, and Kate Lessard. Re
The Gift of the Admin
Today on the Salesforce Admins Podcast, a holiday fable. The Gift of the Admin Once, in a company not unlike yours, There was an Admin named Riley— The kind of Admin who could fix a broken report Before the requestor even finished explaining it. Now, every season brought its own challenges. Deadlines, new features, odd little mysteries That crept into the org like snowflakes— Unique, intricate,
How Agentforce Vibes Speeds Up Admin Workflows
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how Agentforce Vibes can help admins debug code, create documentation, and so much more. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. What is vibe coding? Josh has been getting a vibe lately,
What Skills Transfer Well Into a Salesforce Admin Career?
Today on the Salesforce Admins Podcast, we talk to David Simpson, Salesforce Administrator at the 1916 Company. Join us as we chat about how he got into the ecosystem and what skills transfer well into a Salesforce Admin career. You should subscribe for the full episode, but here are a few takeaways from our conversation with David Simpson. Transitioning into a Salesforce Admin career You might r
How Admins Build Confidence with Agentforce
Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat about how the Admin Adoption Framework can help you build confidence with Agentforce and her new video series, "Kate Clicks Through It". You should subscribe for the full episode, but here are a few takeaways from our conversation with Kate Lessard. Tackling AI adoption overwhe
How Admins Can Embrace the AI Shift
Today on the Salesforce Admins Podcast, we talk to Prag Ravichandran Kamalaveni, Founder & CEO of Skilled Cohort and the Founder & Co-Chair of Salesforce Saturday Cohort Canada. Join us as we chat about his Dreamforce presentation on AI readiness and how to be a better storyteller. You should subscribe for the full episode, but here are a few takeaways from our conversation with Prag Ravichandran
Why Agentforce Is a Game Changer for Small Business
Today on the Salesforce Admins Podcast, we talk to Daniel Peter, Chief Technology Officer at Petaluma Creamery. Join us as we chat about how he manages cheese wheels with custom objects and how Salesforce and AI can level the playing field for SMBs. You should subscribe for the full episode, but here are a few takeaways from our conversation with Daniel Peter. Modernizing business processes at a
Salesforce Security Made Simple with Invisibles, Configurables, Enhanceables
Today on the Salesforce Admins Podcast, we talk to Laura Pelkey, Director of Customer Security Communications & Engagement, and Kylie McKlveen, Director of Product Marketing at Salesforce. Join us as we chat about a simple framework for thinking about security in Salesforce and what you can do to protect your org. You should subscribe for the full episode, but here are a few takeaways from our co
Building Salesforce Projects to Land Your Next Role
Today on the Salesforce Admins Podcast, we talk to Bradley Condon, Technology and Systems Specialist at Waste Solution Services. Join us as we chat about his Dreamforce presentation and the custom apps Bradley built to help him land his next role. You should subscribe for the full episode, but here are a few takeaways from our conversation with Bradley Condon. From customer service rep to the Dre
How Do I Transition Into a Salesforce Admin Career?
Today on the Salesforce Admins Podcast, we talk to David Simpson, Salesforce Administrator at the 1916 Company. Join us as we chat about how he landed his first Salesforce Admin role and what advice he has for folks who are new to the ecosystem. You should subscribe for the full episode, but here are a few takeaways from our conversation with David Simpson. A career pivot from finance to Salesfor
Get More from Your Org with Salesforce Foundations
Today on the Salesforce Admins Podcast, we talk to Naveen Gabrani, Founder and CEO of Astrea IT Services. Join us as we chat about why Salesforce Foundations is a game-changer for admins. You should subscribe for the full episode, but here are a few takeaways from our conversation with Naveen Gabrani. Why Salesforce Foundations is a big deal This year at Dreamforce, Naveen is giving a presentatio
How Can Admins Use Labs Apps to Get AI-Ready?
Today on the Salesforce Admins Podcast, we talk to Sharon Klardie, Senior Director of AppExchange Labs & Innovation at Salesforce. Join us as we chat about how Labs empowers Salesforce employees to build and share solutions on the AppExchange, and what that means for admins navigating the new world of AI. You should subscribe for the full episode, but here are a few takeaways from our conversatio
Making Data Cloud Understandable for Admins
Today on the Salesforce Admins Podcast, we talk to Abhishek Saxena, Technical Architect at Copado. Join us as we chat about how he learned Data Cloud and why understanding context is the key to making Agentforce shine. You should subscribe for the full episode, but here are a few takeaways from our conversation with Abhishek Saxena. Overcoming the complexity of Data Cloud As a developer and archi
How Do Admins Use Business Analysis Skills Effectively?
Today on the Salesforce Admins Podcast, we talk to Denise Carbone, Director of Delivery at ImagineCRM. Join us as we chat about her journey from business analyst to external consultant admin and why AI makes BA skills even more valuable. You should subscribe for the full episode, but here are a few takeaways from our conversation with Denise Carbone. Why business analyst skills are so important f
Slack Is Redefining the Salesforce Admin Role
Today on the Salesforce Admins Podcast, we talk to Nicole Pomponio, Director of Delivery Management and Operations at SaltClick. Join us as we chat about how admins can unlock the full potential of Slack in Salesforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nicole Pomponio. Why Slack is changing what it means to be an admin If you're
Navigating Flow Errors as a New Salesforce Admin
Today on the Salesforce Admins Podcast, we talk to David Simpson, Salesforce Admin at the 1916 Company. Join us as we chat about his process for troubleshooting Flow errors and his unexpected path into the Salesforce ecosystem. You should subscribe for the full episode, but here are a few takeaways from our conversation with David Simpson. Why can Flow errors be so intimidating? If you've ever re
How Can Admins Use Slack to Manage AI Agents More Easily?
Today on the Salesforce Admins Podcast, we talk to Jim Ray, Director of Developer Relations and Advocacy at Slack. Join us as we chat about enhancements to Workflow Builder, the Slack features everyone should be using, and the future of AI and Slack. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jim Ray. Usability upgrades to core Slack feature
What Is True to the Core Deep Dive?
Today on the Salesforce Admins Podcast, we talk to LeeAnne Rimel, Senior Director of Admin and Developer Strategic Content at Salesforce. Join us as we chat about True to the Core Deep Dive and how it will give Salesforce Admins more chances to engage with product leaders, ask questions, and influence the roadmap. You should subscribe for the full episode, but here are a few takeaways from our co
Agentforce Adoption Framework Helps Admins Navigate AI Understanding
Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat about the new Agentforce Adoption Framework and her new YouTube series, "Kate Clicks Through It". You should subscribe for the full episode, but here are a few takeaways from our conversation with Kate Lessard. A flexible, nonlinear learning journey for admins It's been a
What's the Best Way to Teach AI to Salesforce Users?
Today on the Salesforce Admins Podcast, we talk to Amit Malik, the Content Portfolio Lead for AI within Product Education at Salesforce. Join us as we chat about how we can teach AI effectively to admins and the easiest way to learn Agentforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Amit Malik. The shift from knowledge to value As the Co
AI Is Transforming Marketing From Data to Personalization
Today on the Salesforce Admins Podcast, we talk to John Wall, co-host of the Marketing Over Coffee Podcast. Join us as we chat about how new generative AI tools are enabling marketers to get more personalized. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Wall. Six core marketing use cases for AI Thanks to Agentforce, generative AI has mov
Breaking Into Tech With a Nontraditional Background
Today on the Salesforce Admins Podcast, we talk to Derika West, IT Application Support Analyst II at KinderCare Learning Companies. Join us as we chat about how she got started in her tech career and how she started her Salesforce journey. You should subscribe for the full episode, but here are a few takeaways from our conversation with Derika West. Getting started in a tech career Derika started
Cleaning Data for AI Starts With Context, Not Perfection
Today on the Salesforce Admins Podcast, we talk to Chris Emmett, Salesforce Solution Architect at Capgemini. Join us as we chat about how to clean up your data to prepare your org for Agentforce, and why data without context is useless. You should subscribe for the full episode, but here are a few takeaways from our conversation with Chris Emmett. AI requires clean data I caught up with Chris hot
How Should I Clean Metadata for Salesforce AI Agents?
Today on the Salesforce Admins Podcast, we talk to Jonathan Fox, Head of Salesforce Architecture at IntellectAI. Join us as we chat about why we should rethink how we label, structure, and maintain Salesforce metadata. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jonathan Fox. How do you know if your metadata needs to be cleaned up? When we we
How Are 2025 Admin Predictions Holding Up So Far?
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we revisit the team's predictions from the beginning of the year for how Agentforce will change the game for admins in 2025. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee, Joshua B
From Static Pages to Smart Experiences: A Sneak Peek at Generative Canvas
Today on the Salesforce Admins Podcast, we talk to Brinkal Janani, Director of Product Management at Salesforce. Join us as we chat about how Generative Canvas will help admins create dynamic, personalized user experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with Brinkal Janani. What is Generative Canvas? Brinkal was on the team of engine
What Can Salesforce Admins Do with Slack and Agents?
Today on the Salesforce Admins Podcast, we talk to Kurtis Kemple, Senior Director of Developer Relations at Slack. Join us as we chat about what's possible when you combine Slack, Salesforce, and AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kurtis Kemple. Starting at square one in tech Kurtis's path to his career in tech is truly in
Why Small Businesses Benefit from Agentforce Right Now
Today on the Salesforce Admins Podcast, we talk to Michael Rose, Senior Director of SMB Solution Engineering at Salesforce. Join us as we chat about the ever-evolving role of the Salesforce Admin and why now's the time to start exploring what AI can do for your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Michael Rose. The parallel betwee
Summer '25 Brings Game-Changing Tools for Salesforce Admins
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce. Join us as we chat about what's coming in the Summer '25 release and the features that will make your life easier as an admin. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee. The Summer '25 release is coming soon It's that time of y
Use Metadata to Empower Salesforce Agents
Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Admin Evangelist at Salesforce. Join us as we chat about why your metadata is crucial for building effective AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. Why multi-tenancy still matters for Agentforce As the Admin Evangelist team has been helping people
Curiosity Is the Key to Learning Agentforce
Today on the Salesforce Admins Podcast, we talk to Amit Malik, the Content Portfolio Lead for AI within Product Education at Salesforce. Join us as we chat about how admins should approach learning Agentforce and bringing AI to their organizations. You should subscribe for the full episode, but here are a few takeaways from our conversation with Amit Malik. Learning AI starts with filtering out t
Why Secure AI Starts With You: What Admins Must Know About Agentforce
Why Secure AI Starts With You: What Admins Must Know About Agentforce Today on the Salesforce Admins Podcast, we talk to Sri Srinivasan, Senior Director of Information Security at Salesforce. Join us as we chat about what admins need to know about Agentforce and how to build secure AI experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with
How Salesforce Is Transforming Certification for New and Experienced Users
Today on the Salesforce Admins Podcast, we talk to Dana Walton, Senior Manager of Credential Programs and Operations at Salesforce. Join us as we chat about how the certification experience is evolving with smarter personalization, easier access, and a learning journey built just for you. You should subscribe for the full episode, but here are a few takeaways from our conversation with Dana Walto
Building with Agentforce and Flow: A Developer's Hackathon Experience
Today on the Salesforce Admins Podcast, we talk to Melissa Hansen, Co-Founder and Principal Architect at HiFi Consulting Group, RAD Women Curriculum Lead, and Salesforce MVP. Join us as we chat about her journey from fixing printers to developing an agent-powered scheduling tool in the TDX Agentforce Hackathon on Team MH4. You should subscribe for the full episode, but here are a few takeaways fr
Transforming Conference Scheduling with Agentforce
Today on the Salesforce Admins Podcast, we talk to Marisa Hambleton, Chief Delivery Officer and Founder of MH2X, and a member of the Salesforce MVP Hall of Fame. Join us as we chat about her experience in the TDX Agentforce Hackathon as a member of team MH4 and why clean data is essential for AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ma
When Collaboration Meets Agentforce: The MH4 Hackathon Story
Today on the Salesforce Admins Podcast, we talk to Melissa Hill Dees, nonprofit Salesforce consultant and Salesforce MVP. Join us as we chat about how her TDX Hackathon team built a conference scheduling agent from scratch in 16 hours. You should subscribe for the full episode, but here are a few takeaways from our conversation with Melissa Hill Dees. How to help nonprofits define goals for Sales
Level Up: The Admin's Action Plan for Thriving in the Agentforce Era
Level Up: The Admin's Action Plan for Thriving in the Agentforce Era Today on the Salesforce Admins Podcast, we talk to Dorian Earl, Salesforce Admin and Founder of Development Consulting Partners, LLC. Join us as we chat about the 5 steps admins can take today to lead the charge in the Agentforce era. You should subscribe for the full episode, but here are a few takeaways from our conversation w
How Data Cloud Enhances Contextual AI for Salesforce Admins
Today on the Salesforce Admins Podcast, we talk to Mehmet Orun, SVP, GM, and Data Strategist at PeerNova. Join us as we chat about how to use Data Cloud to create trustworthy AI experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mehmet Orun. How Data Cloud powers trustworthy AI experiences The last time we had Mehmet on the pod, the big
Building Secure AI Agents with Salesforce Agentforce
Today on the Salesforce Admins Podcast, we talk to Sri Srinivasan, Senior Director of Information Security at Salesforce. Join us as we chat about his recent presentation at TDX and how to build secure, reliable AI experiences with Agentforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Sri Srinivasan. Quick heads up before we dive in:
Real Talk for Admins on Content, Conferences, and Agentforce
Real Talk for Admins on Content, Conferences, and Agentforce Today on the Salesforce Admins Podcast, we talk to Joy Shutters-Helbing, Senior Manager of Salesforce Practice at Captech and Salesforce MVP Hall-of-Famer, and Mike Reynolds, Senior Product Marketing Manager at Slack. Join us as we chat about creating community content, navigating conference submissions, and their new podcast, the Ja
AI-Powered Dynamic Layouts for Salesforce Admins
Today on the Salesforce Admins Podcast, we talk to Brinkal Janani, Director of Product Management at Salesforce. Join us as we chat about the future of AI-powered customization that's coming with Generative Canvas. You should subscribe for the full episode, but here are a few takeaways from our conversation with Brinkal Janani. Build dynamic experiences for users with no code Brinkal has always b
What Role Does AI Play in Consulting and Salesforce Admin Work?
Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator. Join us as we chat about how she uses AI in her consulting and Salesforce Admin work, and how she's built a career in tech without a traditional tech background. You should subscribe for the full episode, but here are a few takeaways from our c
The Power of Agentforce and Slack for Building Custom AI Agents
Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how to combine Agentforce with Slack and all the cool new things you can do with custom AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Gillian Bruce. If you can build on Salesforce, you can build on Slac
Roadmap to TDX25 for Admins
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Kate Lessard, and Brittney Gibson from the Admin Relations team. Join us as we chat about what they're looking forward to at TDX 2025 and the keynotes, sessions, and how to make the most of your time. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee, Kate Lessard, and Br
Unlocking More Value in Salesforce With Foundations for Sales and Service
Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and why it's the key to unlocking the power of Agentforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Eddie Cliff. Introducing Salesforce Foundations Everyone's excited about Agentforce a
Boost Your AI Strategy with Salesforce Labs AI Library
Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Marianna Torres. What is Salesforce Labs? Growing up
Spring '25 Salesforce Features: AI, Flows, and User Management Updates
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce and the host of How I Solved It and Automate This! Join us as we chat about everything coming with the Spring '25 release and what's new for Agentforce and AI on Salesforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee. Jen's h
How Erick Mahle is Using AI to Transform Mortgage Lending
Today on the Salesforce Admins Podcast, we talk to Erick Mahle, VP of Revenue Operations & Digital Transformation at Lendz Financial. Join us as we chat about how he's using AI to drive digital transformation and how he started FlowFest, the largest global Salesforce flow competition. You should subscribe for the full episode, but here are a few takeaways from our conversation with Erick Mahle. S
5 Steps for Admins to Get Agentforce Ready
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