Pragmatism in Practice
Pragmatism in Practice addresses the challenges facing today's digital leaders and gives practical approaches to overcoming them. It features candid conversations with a range of inspiring change-makers who share stories of becoming a modern digital business.
Episodes
Designing the technology organization of the future
In this episode, Ricard Vilá, CDO at LATAM Pass, outlines his strategies for designing a future-ready technology organization. He shares lessons on shifting IT from a cost center to a value engine, fostering genuine team empowerment, managing multilingual organizational structures and navigating rapid AI transformation to meet evolving business needs.
AI and the workforce: Beyond efficiency to real value creation
Join Laura Burger, Global Head of Employer Brand and Recruitment Marketing, Rachel Laycock, Thoughtworks CTO and former Chief Talent Officer Joanna Parke for a discussion on why AI success fundamentally depends on people, not just tools. Together, they debunk the "job theft" myth, highlight why junior talent remains a vital engine for innovation and explore how to shift the executive conversation
The velocity trap: Why GenAI is exposing broken foundations
While 2025 was the year of shopping for AI, 2026 is the year of ROI. In this episode, Thoughtworks and CircleCI leaders discuss the 2026 State of Software Delivery Report, revealing why AI-generated code is creating bottlenecks rather than business value. Learn how elite teams are distancing themselves from laggards by rethinking compliance and testing, and why a Tiger Team approach is the faste
Navigating the messy middle: A guide to real product organization transformation
Join product experts John Cutler and Ivana Ciric as they deconstruct the "messy" reality of product org transformation. Moving beyond rigid frameworks and feature factory mentalities, explore how leaders can embrace complexity, use AI for strategic sense-making and finally bridge the gap from simply shipping code to delivering genuine business value.
The soul in the system: Humanizing AI Strategy
As companies race to adopt AI, many overlook the hardest part — the human one. In this conversation, we unpack the principles behind Humanizing AI Strategy and discuss how creativity, critical thinking, and cross-functional collaboration shape the success of any AI initiative. This episode is for decision-makers who want AI that works in the real world, helping them design systems that are respons
Measuring what matters in the age of AI
Many engineering leaders are eager to embrace AI, but few have a clear way to measure what's working. In this episode, we dig into how teams can track AI adoption, assess the real impact of AI tools and agents, and make smarter decisions about where to invest. You'll hear from Abi Noda, CEO and Co-founder at DX, and Chris Westerhold, Global Practice Director at Thoughtworks, as they share how lead
From bronze bullets to big impact: AI-first software delivery
Join Thoughtworks CTO Rachel Laycock for a candid look at what AI-first software delivery really means, beyond the buzzwords. In this episode, she discusses how this emerging technology is reshaping software development life cycles, and how it can be used to tackle the most complex modernization challenges. If you're navigating the fast-changing landscape of tech strategy, this one's for you. Ho
Powering innovation: Thoughtworks' AI journey
AI promises to reinvigorate the way we work, and many organizations are already seeing its potential come to life. In this podcast, we explore how we at Thoughtworks are transforming our own operations with AI. This episode is packed with insights for leaders who are embarking on a similar AI journey within their own organization. Host: Kimberly Boyd Guests: Jessie Xia, Global Chief Informatio
The change agent's playbook: How to lead bold transformations
It's often said that the only constant for organizations is change. In this episode, we speak to Shawn Mandel about what makes a great change agent, how to achieve buy-in for change initiatives at a team and leadership level, and how to initiate a culture shift to become an organization that embraces continual change. If you're a business leader looking to make an impact in your own organization,
The ethics of data
In the much-anticipated final episode of our Humanizing Data Strategy takeover series, we're exploring the ethics of data. If you're a data leader considering how to strike the right balance between advancing your organization's data capabilities while maintaining ethical integrity, this episode is a must-listen. Host: Markus Buhmann, Data Strategy Principal, Thoughtworks Guests: Tiankai Feng,
The human side of data
When we think of data, we think about numbers and statistics, but we don't often think about people. In the second episode of our Humanizing Data Strategy series, we discuss why storytelling, empathy, and creativity are all crucial parts of a successful data strategy. This podcast is for you if you're a data leader looking to communicate and influence data strategy more effectively in your own or
The foundations of data strategy
We're hearing more about the significance of data than ever before, but what's actually involved in leading a successful data strategy initiative? In the first episode of our Humanizing Data Strategy series, we discuss how you can build the foundations of a strong data strategy in your own organization. If you're a data leader looking to bolster your data strategy for the future, this podcast is f
European Health Data Space: The future of healthcare
The European Health Data Space launches this year, promising huge opportunities, as well as challenges, for healthcare organizations. This podcast episode is essential listening for healthcare tech leaders, researchers and policymakers not just in Europe, but globally, who want to understand how to effectively leverage data to build resilient health systems, and foster long-term competitiveness an
Product innovation: Charting your own course
Even when product builders have a groundbreaking vision, it can often be thwarted by organizational roadblocks. In this episode, we explore how Air Canada successfully navigated some of these challenges to reimagine its customer experience and its ways of working. If you're a product leader wanting to do the same, this podcast will give you all the insights you need to get started. Host: Kimberl
Revolutionizing data: How PAYBACK transformed with data mesh
In today's fast-paced digital landscape, many companies struggle with outdated data architectures that hinder their ability to scale and innovate. VP of Data, Norbert Wirth, explores how PAYBACK transformed its data infrastructure by adopting a data mesh approach, revolutionizing the way they handle and leverage data. If you're a business leader or tech professional looking to understand how data
Leveraging AI for legacy modernization
Many businesses struggle with outdated systems that impede progress and efficiency. In this episode, Erik shares insights on how AI-assisted software engineering, especially using Large Language Models (LLMs), can revolutionize legacy modernization. If you are a business leader, wanting to understand the benefits, challenges, and future prospects of this approach, this is the podcast for you
From crisis to confidence: Building reliable IT systems
Recent events, like the CrowdStrike incident, highlight the critical need for business leaders to understand and strengthen their IT infrastructure. Sarah Taraporewalla and Max Griffiths explore strategies for balancing rapid software delivery with system resilience. If you are a business leader interested in fortifying your organization's defenses against technology crises, this podcast is for yo
Cross-domain collaboration: Removing barriers to data
As organizations begin to tap into the value of their data, we're seeing an increased need for data sharing within internal teams, and even across other organizations. In this episode, Marina Ribke and Sebastian Werner discuss how organizations can remove barriers to facilitate secure data sharing. If you're a digital leader looking for ways to make your data work harder, don't miss this episode.
Building a future-ready tech organization: Vialto's blueprint for success
Digital transformation can be complex, especially when you're transitioning into a brand new technology and engineering organization. Previously operating inside PwC, Vialto Partners did just that. In this episode, Chief Digital Officer Sayee Bellamkonda discusses the strategies used to navigate this unique shift. If you're a digital leader looking for practical insights to propel your digital tra
Data modernization in action: Lessons from The Crown Estate
In today's fast-paced digital world, modernizing data practices is more critical than ever. James Morgan, Chief Data Officer at The Crown Estate, and Danilo Sato, Global Head of Technology for Data and AI at Thoughtworks, join us to share insights from The Crown Estate's data journey and the latest MIT Technology Review Insights report. If you're a business leader looking to transform your organiz
Authenticity in action: Cultivating a culture of respect
Being an authentic leader fosters trust, collaboration, and respect within teams. In this episode, Darren Smith, CTO of MYOB, shares his own leadership journey with practical strategies for fostering transparency and team alignment. Whether you're a seasoned leader or aspiring to lead, this podcast offers valuable insights to inspire and guide you on your own leadership path.
How AI is overcoming language barriers and driving inclusion
In this episode, we delve into the transformative power of AI in the justice sector with Sachin Malhan, co-founder at Agami, and Vinod S., Head of Digital Public Goods and Infrastructure at Thoughtworks India. Discover the fascinating story behind the OpenNyAI mission and Jugalbandi, an AI digital public good created by the mission, that holds the potential to revolutionize access to justice and e
Wealth management transformation: Not just a destination
Opportunity awaits the wealth management industry, as global wealth rises and the baby boomer generation begins to transfer assets. Omar says wealth managers must keep up with growing demands for efficiency and personalization. But this large-scale digital transformation is not a destination - it's a continuous journey and in this episode we are going to explore this topic in more detail.
Future Fit Strategy: Transforming Falabella with Technology
A future-fit tech strategy is crucial for organizations to remain relevant in a rapidly evolving business landscape. Ashutosh Dabral, Managing Director of Falabella, India, explores how Falabella leveraged a microservices-based architecture and data-driven insights to reshape retail, winning Forester's 2023 Technology Strategy Impact Award. If you are a leader interested in retail innovation and c
How to become a truly customer-centric organization
Customer-centricity is essential for successful product delivery. Head of Product, Sue Anderson shares how Trade Me keeps its customers at the heart of the product delivery process, and how the renowned New Zealand website constantly strives to do better. This episode is a must-listen for product or business leaders looking to embrace a more customer-led mindset across their organization and teams
Product thinking: More than just 'product'
It seems like everyone's talking about product thinking, but do we truly understand what it means in practice? dunnhumby's Chief Product & Strategy Officer, David Zimmer, shares his learnings as a product leader whose career spans both traditional and digital-native organizations. This episode will give product and business leaders valuable insight into the challenges and opportunities of becoming
The power of product thinking
With so many different definitions, it can be difficult to understand exactly what product thinking is, and how it can transform your organization. In this episode, Thoughtworks' product leaders, Rujia Wang and Jonathan Savage, explore how it can help you enhance your customer experience, and dispel some common misconceptions. It's essential listening if you're a product leader seeking to refine y
From stagnation to success: Unleashing the power of technology and business transformation
How does an industry titan like OTTO, spanning retail, logistics, and online marketplaces, embark on a transformation journey that ensures relentless competitiveness? Knut Talman and Matthias Wlaka, share the strategies that empowered OTTO to pivot with agility, craft innovative business models, and leverage technology to achieve seamless, uninterrupted growth. If you are a leader embarking on a t
Head & heart: The art of modern leadership
In today's world, we're all leaders in various aspects of our lives. Effective leadership is crucial, whether at work, home, or in our communities. Kirstin Ferguson, a renowned leadership expert, author, and columnist, shares insights from her book 'Head & Heart: The Art of Modern Leadership,' emphasizing the balance between analytical thinking (head) and emotional intelligence (heart) in leadersh
Tech-enabled sustainability: Closing the execution gap
In today's landscape, organizational sustainability has become a prevailing concern, as companies publicly pledge to meet sustainability goals. Nonetheless, current approaches often miss the mark in generating substantial impact. Join Kathleen Walker, Sustainability Advisor, and Andy Nolan, Director of Emerging Technology at Thoughtworks Australia, as they delve into effective strategies for leade
From analog to AI: Embracing human-centered AI strategy.
As AI continues to shape our world, more and more business leaders are faced with the challenge of integrating this technology while prioritizing human needs. Award-winning writer and keynote speaker, David Sax, joins us to shed light on the pressing questions business leaders must ask themselves when crafting an AI strategy that serves the needs of both the organization and its customers
The real cost of tech debt for your business - and how to fix it.
Technical debt has bounced into the spotlight after major system failures hit US aviation hard, forcing executive leaders to consider their own risk. Mike Mason and Rachel Laycock, Thoughtworks' Global Heads of Technology and Enterprise Modernization, explore why addressing tech debt matters and how doing so can benefit your bottom line. If you are a business leader seeking practical ways to strat
How to win the innovation challenge
To thrive in today's fast-changing world, organizations need a systematic and sustainable approach to surfacing and prioritizing new ideas to take to market. Andy Nolan, Director of Emerging Technology at Thoughtworks Australia, shares practical advice for navigating common innovation challenges in your organization. If you are a leader, trying to balance innovative growth with managing operationa
How action shapes thought
Conveying the right type of information for a group so that they can make accurate decisions can be challenging. Barbara Tversky, Professor Emerita of Psychology at Stanford University and Professor of Psychology at Teachers College at Columbia University, alongside our take-over hosts, Barton Friedland and Jarno Kartela, uncover how people think about the physical and digital spaces they inhabit
Leveraging full potentials
To achieve their full potential, today's leaders must create intentional space to synthesize a huge amount of information and consider the impacts of any decision they undertake. Transformational leader and agile executive coach, Pat Reed, alongside our take-over hosts, Barton Friedland and Jarno Kartela, share the ways in which simulation technology and visualization tools can help leadership tea
Wicked intelligence
Despite living in an age of ever-increasing uncertainty, advancing technology has amplified and improved our ability to make better business decisions. Alongside our take-over hosts, Barton Friedland and Jarno Kartela, special guest, Keith Grint, Professor Emeritus at Warwick University, explores how leaders can address 'Wicked Problems' that can seem impossible to solve. If you are a business lea
People and partners in modernization success
A Forrester Consulting study commissioned by Thoughtworks examined the practices of organizations with successful modernization initiatives and two factors came up frequently: 1) working with partners and 2) investing in and retaining knowledgeable staff. Before embarking on a transformation project, listen to this podcast featuring Forrester to learn about how to put the right people and partners
Backstage: Spotify's secret to developer effectiveness
Software professionals and their skills are in high demand and organizations are constantly thinking about how to invest in capability development. In this podcast, we speak with Austin Lamon, about how Spotify created the Backstage platform to empower happy developers. Listen to learn more about creating an environment where development teams can thrive.
Unlocking business value with the ITV Data Mesh playbook
Creating and executing a data and AI strategy can help an organization drive value and growth. How do you unlock the benefits, operationalize at scale and manage change for employees? Sanjeevan Bala, Group Chief Data & AI Officer at iTV and Danilo Sato, Head of Data & AI, Thoughtworks UK explore how to develop and drive an offensive data strategy that delivers revenue and EBIT growth. Learn how da
The future of digital payments
Growing preference for digital payments over cash is changing the nature of how people interact with money, with significant implications for businesses. Digital payments are helping new businesses reach consumers in new ways and established businesses to expand and diversify their client bases. How should companies adapt their products, services and payments infrastructure to remove the pain of p
Decision science to build resilient supply chains
Enterprises are under pressure to move to more sustainable business models. Looking closely at a company's supply chain is an opportunity to identify areas of improvement for sustainable measures and cost savings. But the options to make adjustments across the supply chain are endless. George Earle, Global Commercial Director in Thoughtworks' Office of the CTO, will explain how a decision science
The power of data and tech in the public sector
Governments have access to large amounts of critical information that could be used to drive decisions in creating effective public systems and improve societies. And the public sector is under intense pressure to evolve and make better use of their data and offer new data-rich services. This episode uncovers the most crucial aspects of creating an effective data strategy, and why it is so importa
Accessibility for business value
Accessibility is increasingly a hot topic, not only because it is just the right thing to do, but there is a huge opportunity for businesses to serve a broader population. In this podcast, Matthew Johnston, Technical Delivery Lead, Thoughtworks, makes the case to push accessibility "left" to embrace innovation, create an inclusive workplace and tap into the "purple dollar."
Digital sustainability and the 2040 corporate pledge
Every company in the world will face pressures to understand their carbon footprint and decarbonize what they do. Adrian Cockroft, VP of Sustainability Architecture at Amazon Web Services, joins us to discuss more on their sustainability journey to the 2040 Climate Pledge. Listen to this podcast to hear the challenges, the benefits and the opportunities for companies that embrace the commitment to
Healthcare tech trends put the patient at the center
In healthcare, powerful new data-based tools are revolutionizing the way we make decisions - putting individuals in charge of their own healthcare journeys and supporting the effective delivery of proactive and preventative care. What are the key trends that will help healthcare organizations shift from patient care to continuous wellbeing? In this podcast episode, Scott Davies shares the trends a
Product thinking in the new era of cloud
Cloud infrastructure has been universally praised for its simplicity, an intuitive, scalable, and cost-effective alternative that promised to transform how we approach IT infrastructure. But as offerings from the major public cloud providers have become more sophisticated, cloud is becoming increasingly complex. Listen to this episode with Max Griffiths, Principal Infrastructure Consultant, to lea
CIO Interview: A digital mission for social impact
UNICEF USA implemented a technology strategy to create a consistent donor experience and put the supporter at the center of their operations. Their technology work meant that during a crisis like COVID, the nonprofit could quickly adapt their operations, workforce and donor relations. Andy Rhodes, CIO for UNICEF USA, shares details of their digital journey, how it has helped increase their social
The value of creative AI
Companies are looking to AI/ML to deliver better customer experience, improve productivity, or keep up with the competition. Beyond the popular use of replacing tedious and repetitive tasks with automation, Principal Consultant Jarno Kartela explains the more creative and strategic opportunities to solve business problems and improve product innovation. This episode is for modern decision-makers w
Data governance: The foundation of data-driven organizations
With the advent of big data analytics, powered by the ease of moving data to the cloud, the pressure on companies to get data right to make million-dollar decisions in a few seconds has become paramount. How can organizations set themselves up for success when it comes to data? What are some of the foundational elements to have in place? In this episode, Jason Hare, Data Governance Principal at Th
Technology proficiency: the new imperative for business growth
A recent study shows there is a close correlation between technology proficiency and business growth. How does your organization's level of digital proficiency compare to competitor brands in your market? How can you build technology as a culture into your organization at all levels? In this podcast, we discuss the advantages that lie in technology proficiency existing beyond the office of CIO and
ABCD Model for Leadership: Drive
The last episode in this four-part series explores the final prong of the ABCD framework to help leaders thrive in today's ambiguous climate – drive. To thrive in ambiguity, requires purpose-driven drive. Based on practices from the New Zealand rugby team, the All Blacks, this episode will help leaders translate drive into building resilient and high-performing teams.
ABCD Model for Leadership: Curiosity
Dr. Anita Sands takes lessons from champion sports teams in times of ambiguity and applies it to the business world, through the ABCD framework. The third part of the framework explores curiosity – the ability to step into new situations with a mindset underpinned by curiosity. This episode in the four-part series will help leaders create a mindset for curiosity and create an environment that give
ABCD Model for Leadership: Belonging
Dr. Anita Sands shares the ABCD framework to help leaders thrive in today's ambiguous climate. The second part in the four-part framework explores belonging – the sense of belonging, the clarity of purpose, the shared frame of reference and how it drives people. This podcast helps authentic leaders to apply effective leadership principles in building a culture of belonging. https://www.thoughtwor
ABCD Model for Leadership: Awareness
As we slowly emerge from the coronavirus pandemic, this four-part series with Dr. Anita Sands, a global technology and business leader, shares the ABCD framework to help leaders thrive in today's ambiguous climate. The first principle is awareness – how do you deal with changing environments as each day unfolds. This podcast will help guide authentic leaders to feel more resourceful and better equ
CX: Building a Customer Engagement Framework
In today's environment, a brand is defined not by what the organization does, but how their customers feel. In this episode, Joe Murray, Chief Digital Officer, North America at Thoughtworks, discusses the keys to a customer centric framework, examples of excellence and best practices to solve for your customer journey. Tune in to hear how customer-driven product strategies, innovation and platform
Data-Driven with Data Mesh
Modern companies have audacious goals and initiatives to become data-driven, but many still suffer a disconnect. Despite increased investment, expanded commitment and more tools at their disposal, how can companies translate gathering tons of data into becoming a data-driven business? In this episode, Zhamak Dehghani, Director of Emerging Technologies, North America explains how Data Mesh brings p
Green cloud optimization: Reduce your digital footprint, increase your bottom line
Sustainability has become a business imperative. Emerging practices like green cloud optimization can produce real-world improvements to energy usage, efficiency and your balance sheet. We speak with ThoughtWorkers – Dan Lewis-Toakley, Green Cloud Lead for North America and Elise Zelechowski, Global Head of DEI, Sustainability & Social Change about the wide-ranging business implications of reducin
Looking Glass report: Tech trends and advice for your enterprise
Executives who want to proactively source technology to support their business strategy – look to the Looking Glass report. Leveraging insights from a global community of 8,000 technologists, ThoughtWorks' Office of the CTO identifies the technology trends that are forward-looking and business relevant. In this episode, Rebecca Parsons, CTO and Ken Mugrage, Principal Technologist, share the highli
The journey to enterprise modernization starts with value
With attention turning to our systems and technology for remote working, funding for modernization projects has surged. Beyond costs, there are important considerations for enterprise modernization for the journey to success. This podcast episode discusses what executives should have top of mind as they tackle enterprise modernization projects and how technology leaders can enable these efforts by
Driving Innovation with Connected Devices
With more and more people working remotely, organizations are increasingly looking to connected technologies as the foundation for innovation and productivity in their workplace. Igor Bergman, VP of Software and Cloud at the Advanced Innovation Center at Lenovo, explores how to leverage insights from connected devices to enable better customer and employee experiences. If you are a business leader
Evolving the culture for an agile workforce
As companies adapt to flexible working environments, what other areas will need to evolve to create a healthy organization? Johanna Jackman, Chief People Officer at Pure Storage, shares her experience leading workforce planning with speed and compassion during the pandemic, and efforts to further evolve company culture. Tune in to get a better understanding of the global implications expected on w
Moving the needle in technology leadership: Focusing on customer success
The post-Covid digital era brings to the forefront increasing expectations for company productivity, employee experiences and customer interactions. In this third episode of a four-part series takeover, Anita Sands speaks to Lara Caimi with ServiceNow, about how leadership can drive customer-oriented ecosystems through digital transformation. Lara shares the philosophy of re-tooling processes and
No-code platforms and the art of the possible
The low-code, no-code movement is swiftly transforming the future of enterprise technology, in ways that could never have been predicted. In the second of a four-part series takeover, Anita Sands speaks to Gary Hoberman, CEO and Founder of Unqork, about his journey to create a no-code application platform that helps large enterprises deliver business value at speed. If you are a bold business lead
Resilience, curiosity and belonging: The drivers of successful change.
In a world fraught with uncertainty, many leaders struggle to drive ambitious change agendas within their organizations. In the first of a four-part series takeover, Anita Sands speaks to Alia Bojilova, to explore how creating a culture of belonging, resilience and curiosity can help overcome the fear of transformation. If you are a business or tech leader, leading your teams through change, this
Building a strong data foundation to power tomorrow's public healthcare services
As the recent COVID-19 pandemic has revealed, having the right data available to drive decisions is critical to scaling an effective healthcare system. Martin Warden, Programme Director for Digital Transformation in General Practice at NHS Digital, whom ThoughtWorks has partnered with since 2018 for the GP IT Futures programme, shares how the NHS is overcoming the barriers to innovation in Primary
Tech Concepts Every Exec Should Know
To thrive in the digital landscape, all organizations, even the traditional ones, must become technology companies, to some degree. But what does that mean for the business leader of today? Mike Mason and Gary O Brien from ThoughtWorks, share the key tech concepts that every executive needs to know to achieve their business goals. If you are a business executive wanting to understand how to bring
Building business resilience in the cloud era
If businesses needed a reminder of how critical it is to be able to act quickly amid volatile conditions, the coronavirus pandemic has certainly provided it. Principal Consultant, Kief Morris shares how leaders can use their cloud strategy to prepare for disruption. If you are a business or tech leader, seeking guidance on the best cloud approach, this is the podcast for you.
Bridging the Gap: Bringing Technology into the Boardroom
Today, technology is a powerful force for driving long-term organizational growth. Former Goldman Sachs Partner; and ThoughtWorks Board Member, Jane Chwick, explores why many corporate boards are re-thinking the role of technology in their business strategy, and the benefits of a tech-savvy boardroom. If you are a leader, trying to bridge the gap between the boardroom and technology, this is the p
Risk Management for Building Robust Organizations
As many leaders have discovered the hard way, having the right risk management strategies in place can be the difference between success and disaster. Anthony O'Connell, Principal Consultant at ThoughtWorks, discusses how risk identification and mitigation allows organizations to build resilience into their business. If you are a digital leader, wanting to create more robust services for your cust
Solving the Legacy Dilemma
Being able to adapt to change quickly requires resilient systems, processes and people. Ashok Subramanian, Head of Technology for ThoughtWorks UK, discusses the hidden legacies that hold organizations back from innovating at the speed they would like. If you are a digital leader wanting to overcome the challenges of legacy modernization, this is the podcast for you.
Reimagining Value Delivery with Blockchain
Approximately 60% of C-level executives know that blockchain technology is part of their future, but don't know how or why to use it. Prashant Gandhi, Financial Services Principal at ThoughtWorks, explores how organizations can use this technology to deliver value to their customers and industries. If you are a leader wondering how to create a Blockchain strategy for your organization, this is the
Creating a Product Organization Within Your Business
Companies no longer want to build just anything; they want to anticipate and respond to what their customers find delightful and exciting. Mike Varona, Principal Product Strategist at ThoughtWorks, discusses what it takes to create a product organization within your business, to provide the best experience for your customers. If you are a leader wondering how to best support and nurture an interna
The Collaboration Blind Spot
Digital leaders understand the central role that cross-group collaboration plays in innovation and solving challenging problems. Yet most of us agree that collaboration isn't easy. Harvard University researcher and Harvard Business School executive coach, Lisa Kwan, breaks down why this is the case. If you lead teams or organizations and want to hear about the common collaboration blind spots and
Creating an Online to Offline Mindset
Creating a seamless Online to Offline customer experience is a key differentiator in today's market. Nigel Dalton, Chief Inventor at REA Group, a global, online real estate company shares how organizations can shift their mindsets and learn from the Chinese Online to Offline experience. If you are a digital leader, wanting to leverage your data to delight your customers, this is the podcast for yo
Small Changes, Big Effects
In modern work, no one operates alone. Tasks are too complex, knowledge is too specialized and fragmented. We need to work together – to collaborate – to drive the outcomes we want to achieve. Slack's James Sherrett explores how small tactical changes can affect the collaboration culture of teams and how that culture drives the business results of our organization. If you are a digital leader want
Unlocking the power of Customer Experience Data
Interest in data and what can be done with it has hit an all-time high, and organizations are rushing to capture more and more of it. In this episode, Christoph Windheuser, Global Lead of Intelligent Empowerment at ThoughtWorks, interviews Questback CTO, Radu Immenroth to explore how Questback built the infrastructure needed to manage and use their vast amount of customer data. If you are a busine
Edge: Value-Driven Digital Transformation
Opportunity is moving faster and more unpredictably than ever before. As a result, organizations are facing a widening gap between fleeting opportunity and their ability to capture it. Authors, Jim Highsmith, Linda Luu and David Robinson share how they have evolved the live implementation of EDGE; the practical model they use to eliminate organizational friction. If you are a business or tech lead
Digital Fluency: Becoming a Modern Digital Business
The pressure is on to transform your organization into one that is capable of responding to the increasing pace of change in today's world. Gary O'Brien, Principal Consultant and Organizational Designer at ThoughtWorks, talks about the challenges of digital transformation, and what it takes to become a modern digital business. If you are a business or tech leader, seeking practical approaches to t
Building Products with Purpose
Natalie Hollier, Global Head of Product Innovation at ThoughtWorks, explores building products with purpose and what we can do as individuals and organizations to build more responsible businesses as a force for good for the world. If you are a business or tech leader who understands that solving societal and environmental challenges is key to connecting with your employees and customers, this is
Learning to Unlearn: Changing the Behaviours That Hold You Back
Many of us are guilty of clinging to once-useful mindsets and behaviors, that were effective in the past, but no longer serve us in today's rapidly evolving world. Executive coach, Barry O'Reilly shares how leaders can unlearn their outdated behaviors to take the next step forward for more effective leadership. If you are a business or tech leader, seeking practical approaches to evolving your org
