50 Shades of Hospitality
A global podcast featuring interviews with international hospitality and tourism industry professionals. Guests share personal experiences and discuss current trends, technology, and innovations in the field. The show aims to inspire current industry members and encourage young people to pursue careers in hospitality. It also explores educational and training opportunities while addressing challenges facing the industry.
Episodes
Creating Equitable and Sustainable Food Systems
In this podcast, Nicola Gryckza informs our listeners about equitable and sustainable food systems in the hospitality industry and how she became, in her words, “a change-maker, dreamer and social entrepreneur”. As co-founder and leader of the Social Gastronomy Movement (SGM), Nicola connects communities globally to drive equitable and sustainable food systems. Her background includes pioneering s
The Future of Hospitality Training: Why Knowledge Isn’t Enough Anymore
Alison Magee-Barker is the Founder of ImmersiV XP, an immersive behavioural learning platform that combines virtual reality, AI and realistic workplace scenarios to help hospitality businesses recruit better, onboard faster, build confident teams and deliver consistently exceptional guest experiences.Rather than simply delivering training, ImmersiV XP allows employees to practise real-life workpl
Beyond Service: Inspiring the Future of Hospitality
Maxime Blot, Meilleur Ouvrier de France (French Best Craftsman) for Hotel Reception, talks to our listeners about this professional honor and describes the demanding process of competing and winning this prestigious award. Maxime has worked in some of the most prestigious and luxurious palaces in the world and in this podcast, he describes his first few years of honing and perfecting his skills.
Hospitality Beyond the Tangible: Rethinking Value Creation
In this podcast, we speak to Mouna Ennour, the Managing Director of YALTEN, a consulting firm specializing in brand equity, intangible capital, and experience governance across hospitality, tourism, and real estate. Mouna describes her Hospitality Management studies in Switzerland and answers my questions about hospitality education today. Mouna goes on to describe what motivated her to create he
How To Make Access to Hospitality Luxury Easier and In Tune with Our Times
In this podcast, Robert Recupero shares his extraordinary career path with our listeners and explains how this path led to the creation of Moomenti, a high-end marketplace for booking luxury hotel experiences. This entrepreneurial adventure was Robert’s answer to making hospitality luxury easier to navigate and enjoy. Early in his career, Robert worked at Swissport, which enabled him to learn ess
Human Innovation in Hospitality: Meaning, Psychological Safety and the Courage to Lead
In this episode of 50 Shades of Hospitality, Crystal Cavin speaks with Jay Humphries, a hospitality advisor, educator, communicator and co-founder of HoCoSo, whose career has moved across hotel operations, corporate leadership, development, asset management, academia, concept creation and media.Together, they explore the idea of human innovation in hospitality: not innovation as technology alone,
Reaching for Excellence – Running an Amalfi Coast Luxury Boutique Hotel
In this podcast, we interview Estelle Vassallo, who is the General Manager of the Anantara Convento di Amalfi Grand Hotel in Italy. Estelle answers our questions about crisis management in the hospitality field and about what it takes to become a GM. We ask Estelle to describe what it is like to manage a hotel in an iconic location like the Amalfi Coast and she explains what kind of clients the
Cooking Her Way Around the World
Celine Maier, the EuroSkills Gold Medalist for Culinary Arts, decided after winning Gold to embark on a global, culinary journey. Since 2024, she has been a culinary globetrotter, traveling through Europe, America, and Asia to explore the diversity of international cuisines, learn new techniques, deepen and expand her network, and experience cultural influences firsthand. In this podcast, Celine
Creating a Dynamic Career Path in Hospitality Management
In this episode, Andrra Berisha describes how she has dynamically created an envious hospitality management path for herself after her hospitality studies in Switzerland. As the Business Development Manager at Lighthouse, the leading commercial platform for the travel & hospitality industry, Andrra uses her hospitality acumen to drive revenue growth and foster long-term client partnerships. We
Discovering One of Turkey’s Lifestyle Destinations – Scorpios Bodrum
As a young hotelier, Can Erikan explains how his global career and Swiss hospitality education has led him back to his native country of Turkey where he is currently the General Manager of Scorpios Bodrum, part of the Soho House Group. Bodrum was once known as the ancient city of Halicarnassus and it is home to one of the seven ancient wonders of the world. Scorpios Bodrum is set on a 70,000 sq
Myth or Reality? The Allure of Becoming a Hotel General Manager
In this podcast, Philippe Clarinval, the current General Manager of Le Prince de Galles Hotel in Paris, France, discusses the role of the Hotel GM and what makes this role appealing and challenging. He also shares his passion for life-long learning and why continuing educational pursuits are important in our ever-changing world. Philippe’s role as General Manager of the Carlton Hotel in St.-Morit
Managing the Luxury Emeralda Golf Club in Indonesia
For this podcast, we invited and interviewed Yenny Tanudjaja, the General Manager of Emeralda Golf Club in Indonesia. This famous 27-hole golf club near Jakarta is a signature design of two Golf Legends : Arnold Palmer and Jack Niklaus and has played host to several Indonesian Opens, the Johnnie Walker Super Tour, the Dunhill Asian Masters and the Volvo Masters Asia. Emeralda Golf Club has deser
Being the first Ambassador of Hospitality in France (MOF)
Claire Dupleix is a Hospitality and Hotel Reception Ambassador in France and a MOF (Mellieur Ouvrier de France / Best Craftsman of France). She was the first to receive this prestigious honour for Hotel Receptionist in 2015. In this podcast, Claire describes her passion and enthusiasm for the hospitality industry and elaborates on her educational and career paths. In this podcast, we learn more
Twistic Digital - Revolutionising the Hospitality Industry
In this podcast, Salvador Elena Bosca, the Director of Twistic Digital (twisticdigital.com), gives our audience reasons why the hospitality and tourism industries should be using technology solutions as a way of taking their customers’ experiences to the next level. From using Information Totems, to Digital Signage and reducing buffet waste, Twistic Digital offers elevated and revitalized digital
Next Generation Hotel Equipment by Brandon Burnett, Hospitality Futurist
In this podcast, entrepreneur Brandon Burnett describes how his next generation of hotel equipment is poised to improve and transform the hotel industry. He also describes his career path from completing a hospitality management degree in Switzerland to working for some of the major hotel chains in different capacities. Brandon shares his views and opinions about the hospitality industry, tech t
Souji – The Circular Revolution for Hospitality
Souji (www.souji.es) is a Spanish company that has developed a unique and patented technology capable of transforming used cooking oil into effective and environmentally sustainable cleaning products in just a few minutes. In this podcast, we speak to Sergio Fernandez, the CEO of SOUJI. Souji offers a flexible solution that combines sustainability, practical circular economy practices, and operati
Hospitality HR Recruitment in South East Asia
In this podcast, Victor Mogilev speaks to our audience about Hospitality HR recruitment in South East Asia and explains how this region has its unique challenges and opportunities. Victor traces his educational and career path to explain how his Swiss hospitality management background allowed him to pursue a global career and landed him today in Bangkok working as a partner for LHC International.
The Impact of Synergies & Interactions Between Media and Hospitality
In this podcast, Chris Horn who is currently the General Manager at Gold Key Media, discusses his career path and answers our questions about the synergies between the Media and Hospitality. Gold Key Media has a hard earned and formidable reputation for quality and credibility in the industry for providing a reliable, competitive service and consequently represent all of the world’s leading hospi
Thinking Outside The Box: Why The Hospitality Field is a Good Fit for Neuro-Divergent Learners
In this remarkable interview, Rosalin Abigail Kyere-Nartey, who was diagnosed with dyslexia at age 30 after years of struggling through school, decided to transform her trials and tribulations into a mission: to transform how people, teachers, and employees understand and support learners with dyslexia and related learning differences. Rosalin is the proud Founder of the Africa Dyslexia Organizat
The Golden Keys That Open Doors to the World of Hospitality
Michael Romei has been dubbed "The Ambassador of Hospitality" and he practices his brand of statecraft on both a local and global level. In this podcast, Michael invites our listeners to retrace his brilliant career as a Les Clefs d’Or concierge, and in particular, his time as the former Chef Concierge of the Waldorf Towers/Waldorf Astoria Hotel in New York City.Michael walks us through
The Future of Retail in the Hospitality Industry
Filippo Perricone is the co-founder and Managing Director of Back label, a line of Italian lounge, athletic and leisure wear sold exclusively in luxury hotels and resorts. In this podcast, we ask Filippo about his educational and career path from a History and Philosophy student to working in the textile industry in Hong Kong. In 2010, Filippo co-founded Back Label with his wife Amy and they hav
What It Takes to Manage One of India’s Top Hotel & Resort Chains
Aryavir Kumar is the current Managing Director of one of India’s top hotel chains, The Clarks Hotels & Resorts. In this podcast, he answers our questions about his family’s history with The Brij Hotels and The Clarks Hotels and how his family continues to expand their offerings in India and abroad. Aryavir also takes us on his educational and professional path to explain how his Swiss Hospit
Female Hotel General Managers - Drivers of Success for a Global Hospitality Career
In this podcast, Marie-Berengère Chapoton, who was the General Manager of the award-winning Raffles Al Areen Palace in Bahrain when this podcast was recorded, describes her global career path and how she met not only challenges but opportunities that came her way. Marie-Berengère’s career path has led her toNew York, Montreal, Paris, Milan, Rome, Uruguay, The Bermudas, Rio de Janeiro, to Bahrain
Hospitality Tech Recruiter: Connecting Top Talent with Hospitality Innovators
Edouard Clark is a Hospitality Tech recruiter and, in this podcast, he gives our listeners reasons to explore this career path and why the hospitality industry is still lagging behind in this fast-paced field. Edouard has an international background, grew up in several countries, speaks three languages and used to play professional rugby. In this podcast, we ask Edouard about his early career in
Saving our Blue Planet
Khulan Berger is currently the Director of Development at CLIMATE BRIDGES and the Founder and President of OUR IMPACT MONGOLIA. When we recorded this podcast, Khulan was the Head of Communication & Community for MY BLUE PLANET. In this podcast, Khulan explains why sustainable tourism has become such an important endeavor and how MY BLUE PLANET is working closely with companies to transition a
Sensory leadership & Luxury Hospitality Expertise
In this podcast, Sara Abdel Masih describes her unique career path from climbing the career ladder in the luxury hospitality industry to teaching in hotel management schools and writing a book on mobbing and harassment in the workplace based on her personal experiences.Sara has worn many hats and has studied not only hospitality management but criminology and forensic science. She is the Founder o
How Discretionary Effort Fuels Revenue in Hospitality
In this episode, we speak to Geoffrey Toffetti, who is the CEO of Frontline Performance Group and a veteran in the hospitality field. We talk to Geoffrey about Discretionary Effort and why it is so important for hospitality businesses to encourage, motivate and engage their teams. Geoffrey explains what discretionary effort is and how it can be the link between excellent service, motivated staff
The Art of Hospitality and "l’Art de la Table", French Version...
Chantal Wittman is an educator, a hospitality expert, a competition judge and received the MOF (Meilleur Ouvrier de France) Maître d’Hôtel award. In this podcast, Chantal gives our listeners some background information about the French MOF competitions and what this means for the people who have been given this title. Chantal has taught in some of the most prestigious hospitality institutions in
Concierges: Holding the Keys to a Hotel’s Success
Originally from Ankara, Turkey, A. Burak Ipekci was fortunate enough to realise that the hospitality industry was his calling in his late teens. Already doing seasonal work in the industry, Burak went ahead to study Hospitality Management at Bilkent University, the country’s first private university. A career that spans three countries and over 30 years, Burak has worked at Soho Grand Hotel, Hilto
A Closer Look at Hospitality in India
In this podcast, Puneet Baijal talks to us about the current tourism and hospitality trends in India and more specifically in the Gujrat region where he is currently the General Manager of the five-star Hyatt Regency Hotel in Ahmedabad. He shares his passion for hospitality and describes how Indian culture plays a big role in the way Indians welcome guests and tourists to their country. We ask h
Developing Expertise in Hospitality Management and Leadership
Julia Krebs is a Senior Lecturer at Les Roches Marbella Global Hospitality and Hospitality Consultant, based in Marbella, Spain. In this podcast we ask Julia about her international career and how it has shaped her approach to working in diverse environments. Julia is passionate about helping to shape the next generation of hospitality professionals and leaders – she speaks about the importance
Women’s Empowerment & Entrepreneurship in Saudi Arabia
Amna Alyamani has turned her childhood passion into a successful career and she is a woman fueled by her passion for baking, which she discovered at the tender age of 7. She has since pursued her dream, scaling heights and enjoying success in the culinary industry. In this podcast, Amna retraces her passion for baking and answers our questions about entrepreneurship, the current situation in Saudi
The Art of Negotiation
In this podcast, Tatjana Kniazeva describes her amazing, inspirational and challenging story of having to create a life for herself in London and how she went on to become a successful hospitality negotiator. With over two decades of experience in the global hospitality industry, Tatjana currently leads a high-performing team of hotel negotiators at Miki Travel one of the world’s leading B2B whole
Lebanese Hospitality and Managing an Iconic Hotel in Beirut, Lebanon
In this podcast Manrique Rodriguez talks about Lebanese hospitality and compares Lebanon to other countries in the Levant and Middle East and shares his extensive, global insights into the hospitality field. He touches on the topic of hospitality changes and challenges and the importance of moving towards more sustainable practices and eco-tourism. Manrique Rodriguez recently became the General M
The Evolving Role of the Revenue Manager
In this podcast Linus Fredberg answers our questions about Revenue Management and Optimization and walks us through his educational and global career paths. Linus also talks about what a typical day looks like in his current position as the Regional Director of Northern Europe for Revenue Management for Accor’s MGallery, Sofitel, Sofitel Legend and Emblems collections. We also ask Linus why he ch
When Hospitality meets Technology…
Andrey Parshukov is currently the Head of Business Growth at JetRockets, a forward-thinking company specializing in custom web and mobile application development across various industries. In this podcast, Andrey talks about his career path from studying hospitality in Switzerland and working in the hospitality field to teaching in Vietnam and developing his passion for technology and AI. Andre
Hospitality Training in Cameroon – Preparing for Future Hotels and Tourism
In this podcast, Laurence Toudjui gives our listeners a glimpse of Cameroonian hospitality by describing the current projects that are underway in her native country. Cameroon is currently catching up with other African countries that attract tourists. With its 400 km of Atlantic coast, Cameroon has fabulous sites for beach loving visitors and the country has many natural attractions that are not
Know Yourself: Lessons Learned from a Sports and Events Career Path
Margaux Michel is currently the Alumni Relations Manager at Glion Institute of Higher Education in Switzerland. In this podcast we ask Margaux Michel to describe her varied experiences working in the Sport and Event Management field. An athlete herself, Margaux explains how her multi-cultural background helped shape her career and why she was eager to welcome different experiences with UEFA, the
Turning Great Locations Into Iconic Properties: Hospitality in Portugal
In this podcast, Alexandre Maia de Carvalho tells our listeners about his hospitality career in Portugal and why it continues to be one of the top-ten destinations for European tourists and is gaining popularity for travellers coming from the US, China and Canada. Alexandre’s specialty is luxury hotels and resorts, and in this podcast he describes this growing field and how it has evolved over the
Turning Creative Hospitality Storytelling into ROI
Scott Eddy has made hospitality and tourism storytelling his field of expertise and he helps hospitality brands and destinations thrive in a fast-evolving digital world. With over 20 years of digital marketing and entrepreneurship under his belt, he has honed his brand strategy skills, Scott now travels year-round professionally as a video globetrotter, and he is an avid cruise aficionado. Scott b
Hospitality Education in Luxembourg
In this podcast, Claudine Thoma talks about her professional path from hospitality to education and why she decided to pursue her passion for the hospitality field as a young woman. She also discusses hospitality and hospitality education in Luxembourg, her native country and how she successfully stepped outside of her hospitality business passion into her new passion for hospitality education.
Future of Hospitality: Where Innovation Meets Education
In this podcast, Krisztina Soreg, PhD talks about her educational path as an Economist and her career choice to become a professor at Les Roches Hospitality Management School in Marbella, Spain. She answers our questions about the role of education in shaping the current hospitality field and the importance of disruptions and challenges to the status quo. Krisztina describes why innovative appro
Norwegian Hospitality and a Scandinavian Approach to Hospitality Leadership
In this podcast, Andrès Reyes Gjerme talks about his career choices and what he considers to be the main challenges in hospitality leadership today. He describes the importance of finding balance and adapting to an ever-changing, diverse working environment. He describes the hospitality and tourism industry in Norway and answers our questions about why Norway has become such a popular tourist de
Creating Cocktail Magic at The Chapel Bar in Vienna
Robin Salem, who works at a The Chapel Bar, a speakeasy in Vienna, Austria, is the first bartender that 50 Shades of Hospitality has interviewed for our podcast. Robin explains to our audience how he went from working as a chef to becoming a barman. The Chapel Bar offers over 30 signature cocktails and mocktails presented in a beautiful book offered to their guests. Robin explains to us how he
Hotel and Hospitality Development in Central and Eastern Europe
In this podcast, Christian Michel tells our listeners about hotel development and in particular, the continued growth and development of the Central and Eastern European markets. Christian describes his long career with Wyndham Resorts and how he has honed his knowledge of hotel development in Central and Eastern Europe. Christian also speaks to our audience about why Central and Eastern Europe
Finding Your Hospitality Path and Exploring Options
Winner of the Best Swiss Receptionist Bucherer trophy in 2015, Judith Malavallon went from working in an iconic BEAU RIVAGE Palace to becoming a teacher at the school she attended in Switzerland. After a management change, she continued teaching at another prestigious Hospitality School in Lausanne. But Judith is a firm believer in having a healthy work/life balance and having children has allo
Exciting News About 50 Shades of Hospitality
After more than two years and 10,000+ downloads of 50 Shades of Hospitality Podcasts, your producers and hosts, Egidio Marcato and Crystal Forest Cavin discuss their motivation and passion for creating a global hospitality podcast. In this podcast Egidio and Crystal are pleased to announce their future collaboration with Mauricio Schuler and his company, Schulering HUB. Schulering HUB, is all ab
When the Hospitality path leads you to become a Business Angel
In this podcast, João de Saldanha describes his path from hospitality to the world of finance and investment. Despite some early disappointments, João was able to move forward and he shares his insights into how difficulties can be turned into opportunities for growth and success. He also explains how his hospitality training was a powerful tool for his future career and how a hospitality educat
Winning Gold! World Skills Champion of Hotel Reception
In this podcast, we speak to Carmen Többen who won the WorldSkills Gold Medal for best receptionist in Lyon, France last year. After winning the Gold Medal at the SwissSkills competition in Bern in 2022 and the EuroSkills Gold Medal in Gdansk, Poland in 2023, Carmen used those exceptional experiences to win gold in Lyon. Carmen walks us through the prestigious WorldSkills competition by describin
San Leonardo - An Italian Wine Estate with a Rich History
In this podcast, Anselmo Guerrieri Gonzaga shares the extraordinary history of his family-owned winery, Tenuta San Leonardo, which is an estate of historical significance where great wines are created in Trentino. It produces San Leonardo, a Bordeaux-style red wine which was described by the wine journalist, Jancis Robinson as "surely the most successful Bordeaux blend of northern Italy"
Exploring Mexico’s Culinary Heritage
In this podcast, Philippe Rey-Westlund and Byron Rey-Westlund talk about their culinary adventures in Mexico and what has and continues to inspire these explorations of Mexico’s culinary history. Both Byron and Philippe talk about their initial experiences with Mexican cuisineByron grew up in the Cupertino, California (Silicon Valley) surrounded by fruit orchards. Cupertino, before becoming the A
Making idealistic culinary dreams come true
Walter el Nagar is a passionate Chef with a multicultural background and a strong desire to make not only a culinary mark but a social one as well. In this podcast, Walter describes his passion for creative culinary arts and his professional path across the globe. Walter was born in Milan in 1981 to an Egyptian father and Italian mother, both of whom are restaurateurs. Known for his creative fl
Surfing and Community Tourism
In this podcast we speak to Bastian Barnbeck who is a social entrepreneur and the founder of Waved, a non-profit organization that empowers students from rural coastal communities in Panama, using surfing a tool for social change. With a background in Hospitality, Management Consulting and Corporate Social Responsibility, Bastian discusses how he has used all of his experiences for this forward-l
Successful Business Results Through Engagement, Learning and Development
Ursula Connolly is the founder and Managing Director of People Skills Business. She has more than 30 years experience in developing and motivating individuals and companies to achieve successful results. In this podcast, Ursula tells our listeners about how she works with internationally respected organisations to help them align the development of their employees with their brand and strategic b
Invest in Your Team, and They Will Invest in You
In this podcast, Tobias Cornet and Raad Masarwah from The Right Balance, a hospitality consulting and training company that helps hotels across all their revenue generating departments to increase sales, enhance guest experiences and boost their team’s skills & motivation. Tobias and Raad discuss their company’s mission and how their experienced staff support hotels with change management, emp
Hospitality and Tourism Opportunities in Romania
In this podcast, Razvan Pirjol, CEO of Turism Felix and the owner of Leading Choice, a global hospitality counselling company in Romania, answers our questions about the hospitality and tourism industry in Romania and gives his insights on current hospitality education and training opportunities. A Glion Hospitality graduate, Razvan ended up spending several years in Switzerland and he talks to
Beyond Service: Inspiring the future of hospitality, with Maxime Blot, Best Craftsman in France
Maxime Blot, Meilleur Ouvrier de France (French Best Craftsman) for Hotel Reception, talks to our listeners about this professional honor and describes the demanding process of competing and winning this prestigious award. Maxime has worked in some of the most prestigious and luxurious palaces in the world and in this podcast, he describes his first few years of honing and perfecting his skills.
Swiss4Afrika – a sustainable hospitality training model
In this podcast, Brigitte Lawler from Swiss4Africa describes the work that their non-profit organization, registered in Bern, Switzerland, is currently doing in South Africa. They work with small NPO’s in South Africa to break the cycle of poverty,addressing four of the UN’s Sustainable Development Goals. They were founded by 5 members a year ago and at the time of founding, three of its members w
Leading in Times of Volatility, Uncertainty, Complexity, and Ambiguity
In this podcast, we interview Evan Tzivanakis, author of ‘’Leading In VUCA Times’’. In this insightful work, Evan delves into the complexities of modern leadership, offering valuable strategies to navigate the ever-evolving business landscape successfully. His book has become a go-to resource for executives and aspiring leaders seeking guidance in an increasingly turbulent world. With a wealth of
Is Hospitality a good starting point for a career in peacebuilding?
Vanessa Kellerhals currently works in Iraq for the UNDP (United Nation Development Programme) but little in her career path would hint at her one day working in peacebuilding and development. In this podcast, Vanessa explains how she went from working at the Dolder Grand Hotel in Zurich, winning the AICR world’s best receptionist in 2010 and then onto Lebanon to learn Arabic. From there, she mov
Building a Legacy of Lifelong Learning
50 Shades of Hospitality is happy to introduce our new collaborator and producer, Mauricio Schüler. Life-long Learning is Mauricio’s passion and his career path has revolved around how to inspire other professionals to embrace this ethos. For this podcast, Mauricio who is the founder of the Schulering HUB hospitality platform, responds to our questions about how hoteliers can improve and innovat
When Hospitality rhymes with French Pastry…
Jacquy Pfeiffer embodies the French pastry chef’s persona with style and grace and shares his many career choices and experiences across the world. From his native Alsace to Chicago via California, Saudi Arabia, the Sultanate of Brunei and Hong Kong, Jacquy has brought his pastry magic to the many places he has worked. He explains how he started as a young apprentice in the Alsace region and the
Next generation Hotel Equipment by Brandon Burnett, Hospitality Futurist
In this podcast, entrepreneur Brandon Burnett describes how his next generation of hotel equipment is poised to improve and transform the hotel industry. He also describes his career path from completing a hospitality management degree in Switzerland to working for some of the major hotel chains in different capacities. Brandon shares his views and opinions about the hospitality industry, tech t
Air B&B: Innovation and disruption in the Hospitality World
In this podcast we speak to Aoife McArdle, an Innovation & Disruption Expert. Aoife was an early leader in the most disruptive industries the world has seen in the last 20 years. She was a key initiator and driver of rapid growth at Airbnb (travel and hospitality), Skype (telecommunications) and Apple (music, e-commerce). Aoife shares her personal stories as a host on Airbnb before she began
Creating equitable and sustainable food systems
In this podcast, Nicola Gryczka informs our listeners about equitable and sustainable food systems in the hospitality industry and how she became, in her words, “a change-maker, dreamer and social entrepreneur”. As co-founder and leader of the Social Gastronomy Movement (SGM), Nicola connects communities globally to drive equitable and sustainable food systems. Her background includes pioneering s
What would Hospitality be without Concierges?
With over 40 years-experience as a luxury hotel concierge, Robert Watson shares his career path and choices along with some unforgettable experiences with our listeners. Starting as a page boy at the InterContinental Hotel in London, Robert has also worked at some of London’s famous hotels such as Mayfair Hotel, the Park Hyatt Carlton Tower and the Grosvenor. In this podcast, Robert describes wh
Reaching for excellence – Running an Amalfi Coast luxury boutique hotel
In this podcast, we interview Estelle Vassallo, who is the General Manager of the Anantara Convento di Amalfi Grand Hotel in Italy. Estelle answers our questions about crisis management in the hospitality field and about what it takes to become a GM. We ask Estelle to describe what it is like to manage a hotel in an iconic location like the Amalfi Coast and she explains what kind of clients the
Working in an exclusive London Private Club
Claude Achaume has been working as the private rooms manager for the exclusive 5 Hertford Street Private Club in London for several years and in this podcast, he shares his experiences and some interesting anecdotes that have made headlines! Claude describes how his years at the iconic Connaught Hotel in London shaped his sense of hospitality and taught him the importance of discretion and tactfu
Being the first Ambassador of Hospitality in France (MOF)
Claire Dupleix is a Hospitality and Hotel Reception Ambassador in France and a MOF (Mellieur Ouvrier de France / Best Craftsman of France). She was the first to receive this prestigious honour for Hotel Receptionist in 2015. In this podcast, Claire describes her passion and enthusiasm for the hospitality industry and elaborates on her educational and career paths. In this podcast, we learn more
It’s time for Hospitality “accessibility” to mean accessible
In this podcast, Cathleen Cain, explains why many hospitality businesses are not accessible for people with limited mobility and what they can do to improve this. In her opinion, some simple, inexpensive changes can make a world of difference. Cathleen has travelled around the world and in this podcast, she describes the particular challenges she has had to face as a paraplegic in a wheelchair.
The Impact of synergies & interactions between Media and Hospitality
Podcast Description: In this podcast, Chris Horn who is currently the General Manager at Gold Key Media, discusses his career path and answers our questions about the synergies between the Media and Hospitality. Gold Key Media has a hard earned and formidable reputation for quality and credibility in the industry for providing a reliable, competitive service and consequently represent all of the
Managing Operations on the Iconic Venice-Simplon Orient Express
Francesco Bonotto has been the manager of the legendary Venice-Simplon Orient Express for over five years. In his own words: “I am the Hotel Manager of a 5 star hotel moving on rail tracks across 5 different countries with an international luxurious clientele looking for a lifetime experience. A very wide knowledge and a multitasking mind set are necessary tools to cover such a role. Additionally
The Finance Doctor Is In!
Romain Faure is the founder of itsRomainFaure, an up-and-coming YouTube channel focused on personal finance in the United States. Originally from France he has spent the last decade in the US, honing his expertise in personal finance through experience with some of the largest US corporations. In this podcast we ask Romain to describe his career path from obtaining a degree in Hospitality Managem
Sweet Success: The Delicious Journey of a Chocolatier
In this podcast, chocolatier Aditi Malhotra Ahooja shares her unique path from her childhood in New York City, to a Swiss hospitality school and onto becoming a successful entrepreneur. Aditi talks about her family’s love and support, learning to become a pastry chef, some inevitable bumps along the way and her passion for chocolate. She describes how her labor of love, Tache Chocolates, came in
Creating a Dynamic Career Path in Hospitality Management
In this episode, Andrra Berisha describes how she has dynamically created an envious hospitality management path for herself after her hospitality studies in Switzerland. As the Business Development Manager at Lighthouse, the leading commercial platform for the travel & hospitality industry, Andrra uses her hospitality acumen to drive revenue growth and foster long-term client partnerships. We
Love is the main ingredient – Underground Dining at Naglee Park
In this podcast, Philippe Rey-Westlund and Byron Rey-Westlund talk about their labor of love and fine dining with the creation of Underground Dining at Naglee Park in the Silicon Valley. We learn about how this idea was born, how it blossomed into a full-time job for its creative chef Byron and how Philippe’s family history of running a hotel and restaurant in Crans-Montana, Switzerland helped hi
Myth or Reality? The allure of becoming a Hotel General Manager
In this podcast, Philippe Clarinval discusses the role of the Hotel GM and what makes this role appealing and challenging. He also shares his passion for life-long learning and why continuing educational pursuits are important in our ever-changing world. Philippe’s role as General Manager of the Carlton Hotel in St.-Moritz Switzerland and the Grand Hotel Les Trois Rois in Basel allowed him realis
Insights of hospitality in Saudi Arabia
In this podcast, Mohammed Marghalani, currently the Saudi Chief of Franchised Assets Operations for PIF Hospitality Projects, talks to us about the enormous changes that have occurred over the past five years in the Saudi hospitality field. With over 18 years in the hospitality field and an MBA from the Ecole Hotelière de Lausanne, Mohammed also discusses Swiss Hospitality education and how the K
An overview of Hospitality education, training and expertise needs in China
Rebecca Li is a force to be reckoned with and some of the many hats she wears include entrepreneur, hospitality expert, investment banker and educator. Rebecca was born into a Chinese hotelier family and left China in 2003 to pursue her studies in England and China. In 2011 she became an investment banker and returned to China in 2014. In this podcast, Rebecca shares her educational and career
Understanding and optimizing the business impact of customer experience strategies
In this episode, we talk to Yannick Bouyidou, whose hospitality career with Ritz-Carlton led him to work on four different continents in different leadership positions. Currently, Yannick wears several hospitality hats including entrepreneur, mentor, guest speaker, philanthropist and educator. Yannick has a 360 -degree vision of the current hospitality trends and business stakes and understands
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