UX Soup
Join Chris Schreiner, Derek Viita, and Lisa Schreiner from User Driven Strategies as they discuss the latest developments impacting user experience in cars, homes, and on the go. The show examines the state of the UX and human factors professions, featuring interviews with leading practitioners from industry and academia. The team also reviews the latest products and services from a human-centered design perspective.
Episodes
Spilt Soup: Boeing
In the latest version of our Spilt Soup series exploring the human factors behind product failures, we examine the issues with Boeing’s 737 MAX airplanes. In the 2010s Boeing installed a feature meant to help pilots during mid-air stalls… but instead the feature allegedly contributed to confusion, crashes, and loss of life. How could this happen at a safety-driven company? And what UX lessons c
Typography with Oliver Schöndorfer
Typography is an often overlooked part of UX design, but can have a big impact on usability, trust, and accessibility. Oliver Schöndorfer runs the PimpMyType website and YouTube channel and is a font fanatic. We discuss key elements which factor into font choice and custom typefaces, the failures of Apple's Liquid Glass, the future of Volvo's Centum typeface, how well AI design tools choose fonts,
The UX of Waiting in Transportation
Three out of 3 podcast hosts agree: Waiting stinks! This week Chris, Lisa, and Derek discuss the “UX of Waiting” in transportation contexts like airports, taxi queues, train stations, and worst of all traffic jams. How can designers make active or passive waiting less anxiety-inducing for travelers? And in a fun Condensed Soup segment, the gang considers what they’d do if their phone dies whil
AI in Health Care with Dr. Santosh Basapur
Friend of the podcast Dr. Santosh Basapur returns for a third time! On this episode, Dr. Basapur shares his thoughts on AI's impact on health care service design, including possible improvements in patient care, and the new challenges AI could introduce.
First Responders and Robotaxis with Chris Dodge
As robotaxis flood public roads, many groups continue to voice safety concerns. One ongoing challenge relates to how driverless cars interact with fire engines, ambulances, and law enforcement. In this special episode, Derek and Chris put on their “researcher hats” to moderate an interview / participatory design session with Christopher Dodge (a firefighter, EMT, and former UX researcher!) on be
Pedestrian Safety with Dr. Austin Angulo
According to the National Highway Traffic Safety Administration, in the US more than 7000 pedestrians are killed each year and more than 71000 injured. According to the World Health Organisation, pedestrians represent over 20% of all road traffic deaths. In this episode we talk pedestrian (and cyclist) safety with Dr. Austin Angulo from the Transportation Research and Visualization Laboratory at t
Digital Transformation
Like any UX or human factors research project, “digital transformation” (the integration/evolution of new tech to parts of a business) requires a strategic, human-centered approach. In this episode, we explore approaches for digital transformation, and the importance of change management during the process. We also discuss how the AI bubble has affected the field.In Condensed Soup, we share stor
Spilt Soup: Sonos
In this installment of our Spilt Soup series, exploring the reasons behind product and service failures, we review the spectacular faceplant of Sonos. In 2024 Sonos pushed a "courageous" (not our word) app update that broke several core features, not to mention its users' trust. We analyze how Sonos lost $600 million in market cap overnight, and what product teams can learn from this failure.In Co
Tesla / Robots
Tesla recently announced its intention to sunset manufacturing of its Model S and Model X cars, in favor of... robots? On this episode Lisa, Chris, and Derek break down the "why's" behind this decision, and the effects it could have on Tesla's legacy. In our Condensed Soup segment, the team discusses what we're naming our first humanoid robot, and where we're storing them in our homes.
How to Make AI Useful with MIT's Bryan Reimer
Bryan Reimer, Ph.D., is a Research Scientist in the MIT Center for Transportation and Logistics and co-author of the book "How to Make AI Useful: Moving Beyond the Hype to Real Progress in Business, Society and Life." Bryan discusses AI's current trajectory, its impact on transportation, jobs, creativity, and other areas of life. He discusses how to harness AI as a useful tool to fully realise AI
CES 2026: Automotive UX Recap
Every year the Consumer Electronics Show in Las Vegas provides a glimpse into the strategies of automakers and suppliers. Derek walked the show floor to assess where the automotive world is headed. Join us as we discuss AI, new in-cabin experiences, Derek's robotaxi ride, and what was missing from this year's show. In Condensed Soup, Chris and Derek share their personal CES hacks.
Fitness Tech
Happy New Year! The stereotypical New Year's resolution is to work off all the weight gained over the holiday season, so in this first episode of 2026 it seemed appropriate to revisit the UX of fitness tech. We covered this topic back during the pandemic, so we look at how things have changed since then and where it still falls short. In Condensed Soup, we share our favourite sporting/fitness acco
Gaming
As the holidays are upon us, it seems fitting to talk about one of the popular presents young people especially will be asking for: games. Join us on the last episode for 2025 as we discuss how UX research for gaming differs from other industries, how gaming UX has changed over the years, future trends, and most importantly, what games we are all playing at the moment.
Virtual Realities and Holograms with Prof. Gary Burnett
In this extended episode of UX Soup, we talk with Professor Gary Burnett from Loughborough University, who is a pioneer in the use of immersive technology, especially social virtual reality, as a means to engage and teach Higher Education students in new and meaningful ways. We talk with Gary about two recently published research articles: one on hologram teachers and the other on utilising virtua
Spilt Soup: Quibi
The first instalment of Spilt Soup, which breaks down UX reasons for spectacular product and service failures. Where better to start than Quibi? In 2020 Quibi was launched with massive financial backing as a streaming service to compete with Netflix and other video streaming platforms. But after only 8 months it was gone. We analyse what went wrong from a UX perspective and lessons that can be lea
The Safety of Advanced Driver Assistance Systems
A recent study out of Dongchedi in China evaluated how effectively 36 cars handled 15 obstacles in both highway and urban settings. We discuss the results of the study, the strengths and weaknesses of it, and what it means for safety and human factors in the design of these systems. In Condensed Soup, we share our most proudest or most memorable research findings.
Fake People
In this episode, we discuss fake people. No, not people who pretend to be somebody they're not, but true fake people and their potential use in UX research. AI-powered participants? AI researchers? There are companies creating these fake participants for usage in product and market research, and we discuss the pros and cons. Then we contemplate other use cases for fake people, and Oprah and ABBA b
Data Privacy in Connected Cars
We are all aware of issues with data privacy on the internet and on your mobile devices, but how aware are you about the data being collected from your car? We discuss how this data is different from that of your other connected devices and how well automakers are protecting your data. We review a benchmarking report from Privacy4Cars which evaluates how effectively automakers honor your privacy r
UX of Personalised Nutrition with Zoe
Zoe is a personalized nutrition program which uses at-home tests and blood sugar monitoring to help users understand how their body responds to food and provide personalized dietary recommendations. Chris and Derek interview Lisa about her positive and negative experiences with Zoe, and what she would change for future releases. In Condensed Soup, we discuss our favourite recent health care t
The Decline of the User Interface
In this episode, we discuss an opinion piece written by Nick Hodges lamenting the decline of the user interface, providing our analysis of the main points regarding where UI has gone wrong and how we can fix it. In Condensed Soup, we discuss the most misused UX research phrases.
Tidbyt
Make sure you stay to the end of the episode for a big announcement! But before that, Derek talks with Chris and Lisa about why he is part of the Tidbyt fan club. Tidbyt is a retro-style display that has a passionate core base but likely a limited future. For UX Soup, they discuss their favourite retro video game.
Have Car Touchscreens Gone Too Far?
For years, automotive interior design has trended toward minimalism, which combined with smartphone and other tech trends has led automakers to move an ever increasing amount of functionality to the touchscreen. However, some automakers and regulators are pushing back. Join Chris, Derek, and Lisa as they discuss touchscreen design considerations, safety issues, and give their thoughts on the futur
Is Human Factors Dead?
Last year, Human Factors and Ergonomics professionals from Delft University of Technology published a paper arguing that their field was losing credibility and significance. Join Chris, Derek, and Lisa (our three human factors professionals) as we discuss this article and the profession as a whole. Is the paper correct? What are the dangers facing our profession? What can be done to make it more i
ChatGPT and other AI LLMs
Can it be? Yes! UX Soup has returned with the original gang! Join Chris, Lisa, and Derek as they return to the mic to talk about the UX of ChatGPT and other large language models (LLMs). They discuss applications, its impact on UX research, and for Condensed Soup share their silliest AI experiences, with a singalong at the end.
Service Design: Practitioner Stories
This week, Lisa sits down with Serena Nüsing and Stéphanie Krus and their research project “Practitioner’s Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the process itself impacted participants and indeed
The Metaverse: A (Virtual and Augmented) Reality Check
Today we really go beyond the buzzwords and discuss in full the buzzword of the year: the metaverse. Chris welcomes David MacQueen from Strategy Analytics to discuss what the metaverse is, why it is, what use cases it enables, how we will interact with it, and why augmented reality is the key to future metaverse adoption.SA's Metaverse researchDavid MacQueen on LinkedInSend us your thoughts and co
In-Air Gestures
In-air gestures have been around for several years, from the Xbox Kinect to some smartphones and automotive. Join Chris and Diana as they discuss the UX of in-air gestures -- the foundational barriers gesture recognition faces, the use cases that consumers want, and issues to consider when designing them. In Condensed Soup, they discuss their favorite experience with in-air gestures.SA Research on
Gaming
It is long past due that gaming UX is discussed on UX Soup, so Chris rectifies that by welcoming Chirag Upadhyay, who is an industry analyst at Strategy Analytics focusing on PC and game consoles. They discuss gaming UX trends over the past few years, mobile gaming, and factors that will impact the gaming user experience in the future. Chirag Upadhyay on LinkedInChirag's researchSend us your thoug
Teaching in the Metaverse with Dr. Gary Burnett
Diana and Lisa welcome back to the podcast Dr. Gary Burnett from the University of Nottingham. Gary started teaching graduate classes on the metaverse, and held their lectures in the virtual world of "Nottopia." Gary discusses the impetus behind Nottopia, how students responded, how social norms developed, and lessons learned along the way.Dr. Gary Burnett on LinkedInArticle by Gary on NottopiaSe
Virtual Reality for Elderly Users
Join Lisa, Diana, and Chris as they discuss research from CHI 2021, where elderly participants co-created a virtual reality platform over a three year period. The team discuss the interesting learnings from this study such as is presence a priority in VR? What value did avatars add to elderly users' experiences of social interactions online and what can we learn from this research effort in the fu
The UX of Video Streaming Services
Certain streaming services are in the news lately for being burning through huge amounts of cash in a model that may not be sustainable in the long-term. Some of the issues they are facing have UX at their core. In this episode Lisa, Chris and Diana discuss these issues and what can be done to improve the video streaming experience. In Condensed Soup, they talk about their favorite streaming exper
VR in Healthcare with Dr. Payal Ghatnekar
Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and successes when researching VR or AR in the healthcar
UX in Universities with Duncan Stephen
The UX Service at the University of Edinburgh is an example of creating a more matrix-like structure and breaking down silos within an academic institution to create a more holistic experience for students and staff. In this episode, Chris welcomes Duncan Stephen who manages that group to discuss its origins, how a consultancy model works within academia, their projects and methods, and what unive
Brain-Computer Interfaces
Once the stuff of science fiction, brain-computer interfaces have been gaining attention lately in part due to Neuralink, run by Elon Musk. Chris welcomes back Di O'Neill to discuss brain-computer interfaces, their applications in both the medical and consumer space, UX issues and concerns, and of course monkeys playing Pong. In Condensed Soup Di and Chris discuss whether they would ever use a bra
The UX of Job Hunting for UX Jobs
Chris welcomes special guest, UX Soup co-creator, and former co-host Derek Viita. Derek left to pursue other opportunities in 2021, so it seemed fitting to bring him back to discuss the job hunting process. Derek and Chris share their opinions on LinkedIn as a job hunting tool and provide tips on resumes, portfolios, and more. Derek on LinkedInSend us your thoughts on job hunting, or ask us anythi
The UX Profession
Chris, Lisa, and Diana have been UX professionals for more years than they wish to admit. They have all seen how UX has evolved within organizations, how it is taught, and the lengths to which it has been emphasized. In this episode they discuss the evolution of the UX profession -- both the good and bad. In Condensed Soup, they share their favorite UX project or moment.Send us your thoughts on UX
CES 2022
The Consumer Electronics Show in Las Vegas was once again hampered by the pandemic. With Omicron surging, many companies pulled out while others scaled back their presence. Still, there were a lot of interesting developments from CES. Chris, Diana, and Lisa discuss some of the intriguing announcements in AR glasses, haptics, the automotive space, and healthcare, along with the future of CES and ot
Designing for Inclusion with Martin Ralfe
Lisa sits down with Martin Ralfe from the Royal National Institute of Blind People, the Blind Since Birth Charity, and the Blind Dad Diaries podcast to discuss assistive technology and digital inclusion for the blind and visually impaired. Martin talks about his experiences in working inclusion into the design process as well as his favorite and least favorite assistive tech.Martin Ralfe on Linked
2021 Year in Review
In 2021, UX Soup covered a whole host of topics, from areas we cover at work on a daily basis to ones we chose to cover to show how UX and user-centered principles are all around us. Chris recaps some of the memorable clips from 2021, including interviews with leading UX researchers along with banter from Lisa, Diana, and former co-host Derek covering the user experience in automotive, virtual rea
Smart Home Misuse
Smart home cameras, thermostats, locks, and other devices are supposed to make home life easier, but they can be misused in some very dark and disturbing ways. Chris, Lisa, and Diana talk about some of these cases of misuse and how UX researchers and designers can mitigate these situations.Send us your thoughts on the user experience of smart home tech or ask us anything by emailing us at UXSoup@s
Call Centers and Chatbots
We've all been there. Frustrated on the phone calling a customer service center after pressing "1" for this or "3" for that, only to see we have gone down the wrong path. These types of interactive voice response systems (IVRs) are notoriously annoying. Chatbots are supposed to make reaching customer service better, but have they? Who are they designing these systems for? How can they be made bett
Interoperability Issues in Healthcare with Irina Bolychevsky
Join Lisa as she sits down for a bumper episode of UX Soup with Irina Bolychevsky, (Director of Standards and Interoperability at NHSx) as they talk about the essential and challenging role of standardization in digital healthcare to combat interoperability issues and how the NHS is taking on the challenge so that digital information can seamlessly integrate across multiple departments, multiple p
Designing for Comfort with Dr. Cyriel Diels
A couple of months ago we chatted with Joe Smyth about motion sickness - what causes it, how can we mitigate or recover from it, and also how we could measure it. In this episode we continue the discussion about aspects of passenger comfort, and the fact it will become a key User Experience issue and differentiator in future vehicles. In order to have this conversation, Chris and Diana have invite
Zoom and its Future
Are people tired of Zoom and other video conferencing platforms after overdosing during the lockdowns? Lisa, Chris and Diana got together to discuss the user experience of Zoom and other videoconferencing services, and how they foresee their future.Make sure you stay for Condensed Soup at the end, when they share some embarrassing experiences they have had using over Zoom, some of the funniest mom
Thanksgiving Cooking UX
Thanksgiving is coming up in the US, and that means a lot of cooking for a lot of people. Join Chris, Lisa, and Diana as they look at the user experience of cooking for large groups. What are the special user needs for cooking a great Thanksgiving meal? Is the latest cooking tech meeting these needs? In Condensed Soup, the gang talks about their favorite or least favorite pieces of cooking tech.Se
Equitable Healthcare Design with Dr. Santosh Basapur
Friend of the podcast Dr. Santosh Basapur returns to discuss a new equitable health care design project he is heading up, which tackles the biggest problems in how health care is provided for underserved communities from a UX perspective. Santosh talks to Chris about the progress of the project, methodologies being used, and shares some early anecdotes and findings.Seminar on Equitable Health Care
Remote Health Monitoring
These are exciting times in digital health, with consumers having greater access to devices that can assess their physical and mental health and medical practitioners having more connected devices at their disposal to prescribe to patients. Lisa takes Chris through the current landscape of remote health monitoring, addressing stakeholder needs, and the main user experience issues faced. In Condens
Face Swapping, Deep Nostalgia, and Deep Fakes
The genealogy site MyHeritage has a feature where they can animate the pictures of your ancestors, while apps like Tokking Heads and Reface allow you to do the same with any photo. This leads down the dangerous road to deep fakes where you might not be able to tell a true video from a manufactured one. Chris, Lisa, and Diana tackle this topic, discussing the UX of face swapping and photo animating
Messaging UX
Communication is primarily done through text, but with so many messaging services being used in different regions for different use cases, there is bound to be fragmentation. Lisa, Diana, and Chris discuss the current state of messaging, the various services they use, and the issues they encounter. In Condensed Soup, they discuss their best and worst messaging experiences.Send us your thoughts on
Visualisation and Mental Rehearsal with Dr. Anne Isaac
Visualisation and mental rehearsal are training techniques widely used in the sports field to reduce anxiety, build confidence and improve concentration, as well as to overcome potential problems and improve performance. But did you know that these techniques could be used to improve performance in other fields, such as aviation and medicine?Having deeply studied the topic and applied it when she
Secondhand Shopping UX
Chris and Diana have had plenty of exposure to online selling, especially with Facebook Marketplace. However, Lisa has some qualms about online selling. Join them to find out what they have enjoyed, especially when compared to other secondhand selling platforms and traditional offline methods, and the nuisances that could be ironed out for an even greater experience.Send us your best, worst or wei
Assisted & Automated Driving with Dr Bryan Reimer (Part 2)
Our interview with Dr Bryan Reimer continues as he talks with Chris and Diana about the challenges of setting realistic targets to globally reduce auto fatalities, how to support drivers to make better moment-to-moment decisions, continuous driving education, and camera based Driving Monitoring Systems.Dr Bryan ReimerSA Research on Self Driving VehiclesAVT ConsortiumBryan's call for a collaborativ
Assisted & Automated Driving with Dr Bryan Reimer (Part I)
New vehicles are increasingly outfitted with advanced technology that is poorly communicated to the consumer and even to the dealer. Chris and Diana sit down with Dr Bryan Reimer from MIT about how mental models of ADAS system designers and users do not overlap. In his opinion -and we at Strategy Analytics agree with him-, we need to work together and we need to use real world data to a greater de
Customer Service UX
Join Chris as he takes Diana and Lisa through his journey of a recent and particularly frustrating customer service experience with an internet provider. Trying not to be overly critical, they point out the positive experiences as well as provide recommendations for where someone in charge of the customer experience across different silos could have saved Chris a lot of time and hassle.Send us you
Smart Surfaces and Fabrics
Lisa welcomes Di O'Neill from Strategy Analytics to the podcast to discuss smart surfaces and fabrics. They discuss use cases in automotive, buildings, and healthcare along with key enablers. In Condensed Soup, they share their favorite uses for smart surfaces.Di O'Neill at SASA research on smart surfacesWant to talk more about smart surfaces and fabrics? Email us at UXSoup@strategyanalytics.comCh
Self-Driving Delivery Vehicles with Dr. Myra Blanco
Chris welcomes Dr. Myra Blanco from the Virginia Tech Transportation Institute to discuss human factors and user experience topics with commercial vehicles, including long-haul trucking, delivery vehicles, and drone delivery. They cover automated delivery vehicles as an equity equalizer, accommodating for "technology immigrants", issues with testing self-driving vehicles, and the role that humans
Sports and Human Performance Research with Dr. Rob Gray
UX principles are applied nearly everywhere, including sports. From analyzing human performance data, communicating recommendations to athletes and coaches, understanding skill acquisition, and shifting to user (athlete)-centered training, the field of sports science research has exploded thanks in part to the proliferation of performance tracking technology. Chris welcomes to the podcast Dr. Rob
UX of Banking
Banking has changed enormously over the past decade. With online banks and apps that can do almost anything, how well do they meet user needs? How is the banking experience differ between the US and Europe? In Condensed Soup, Chris, Lisa, and Diana discuss their best or worst banking experience.Want to share your opinion on the user experience of banking and banking apps? Email us at UXSoup@strate
Evolving Icons
Icons are all around us in our personal computers and electronic devices to represent functions that we use daily, such as saving a document or attaching a file to an email. The first versions of these icons were created using metaphors or analogies related to the ways the tasks were previously performed, to ease the transition into a more digital framework. However, many of these initial versions
The UX of Everyday Things
We all enjoy those everyday experiences that make our life more pleasant, but we also suffer little annoyances with everyday products and services. Lisa, Chris, and Diana reflect on both the good and the bad, providing suggestions for removing friction points in the things we use frequently. In Condensed Soup, they discuss their most recent memorable experience with non-everyday things.Want to sha
International Travel in 2021: A Literal User Journey
As vaccination rates increase, travel corridors are slowly opening up. What does international travel look like during this time? Lisa recently traveled from the US to the UK and takes Diana and Chris through a user journey of her journey across the pond. What parts of the process were different? What could be done more efficiently? Would Lisa be open to traveling again?Questions? Comments? Email
Anthropomorphic Agents with Dr Gary Burnett - Part 2
What are other use cases relatable voice agents could support to improve the in-vehicle user experience? How do researchers conduct studies using anthropomorphic agents? Join Chris, Diana, and Dr Gary Burnett from Nottingham University in part two of their conversation, to find out how relatable agents can minimise driver fatigue and support trust on automated vehicles. Dr Gary Burnett SA researc
Anthropomorphic Agents with Dr Gary Burnett - Part 1
What are anthropomorphic or relatable agents? What are the challenges researchers and designers face to make them natural? What work still needs to be done? Join Chris, Diana, and Dr. Gary Burnett from Nottingham University, to find out more about those challenges, and in which in-vehicle use cases they best suited to enhance the overall experience of getting from A to B.Dr Gary Burnett SA researc
Motion Sickness in Self-Driving Cars with Dr. Joseph Smyth
How can OEMs design self-driving vehicles so they don't cause motion sickness? This will be of upmost importance with higher levels of automation, even before achieving full automation at Level 5. At some point, the driver will be expected to take control from the vehicle, or may desire to do so. How will it be ensured that the driver is fit to drive?Diana and Chris welcome Dr. Joseph Smyth from t
Fearsome Experiences and Substitutional Reality with Dr. Paul Tennent
Lisa welcomes back Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham for Part Two of their discussion on soma experiences. In this episode they discuss fearsome experiences and substitutional reality, including the gas mask experience, using mixed reality to relive history, and feeding an infinite line of Elvis impersonators.Dr. Paul Tennent and the Mixed Reality Lab at t
Soma Experiences with Dr. Paul Tennent
How can users better describe their bodily experiences when interacting with virtual or augmented reality? What happens when their body movements are deliberately misaligned with what they are seeing? Lisa welcomes Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham to talk about these soma experiences, including the VR Swing, the Baby Game, and what it would feel like to b
Is In-Car Radio Dead?
Is listening to the AM/FM radio while driving dead? Diana Franganillo, Director of In-Vehicle User Experience at Strategy Analytics, makes her UX Soup debut and joins Chris in answering this question, discussing what has always set radio apart, UX issues with radio, and what radio needs to do to maintain and grow listenership. In Condensed Soup they reminisce about their favorite memories with rad
Augmented Reality for Enterprise
Chris welcomes David MacQueen, Executive Director of the Virtual and Augmented Reality service at Strategy Analytics, to discuss use cases and UX issues for enterprise AR applications, including healthcare, manufacturing and the military. They also discuss implications for the consumer AR market and Apple's upcoming foray into AR glasses. Virtual and Augmented Reality serviceAR Industry and Academ
Google I/O
The annual Google I/O developer event was held May 18-20 and several announcements were made regarding Android 12 and advancements in AI, AR, and other areas. Lisa and Chris discuss the UX impact of these announcements, and in Condensed Soup Lisa talks about how they would enhance her artwork.Report on Google I/O eventQuestions? Comments? Email us at UXSoup@strategyanalytics.comChris on LinkedIn L
CHI 2021
CHI is the must-see HMI conference every year. This year it was virtual, with the leading academic and industry researchers presenting their latest findings. Lisa talks with Chris about a select few HMI research papers that caught her eye, including ones on self-driving cars, virtual reality for older adults, and creating mHealth apps for veterans and active duty personnel.Questions? Comments? Ema
Contactless Payments and Digital Wallets
Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China.SA research on contactless paymentsQuest
Electric Vehicles
More and more carmakers are committing to electric vehicles in the coming years. Chris and Lisa discuss consumer acceptance of EVs, concerns consumers have, the importance of navigation systems for EVs, and EV-specific HMI. In Condensed Soup the discuss their best or worst EV experiences.Consumer interest in electric vehiclesQuestions? Comments? Email us at UXSoup@strategyanalytics.comChris on Lin
Ride Hailing and Other Mobility Services
Chris welcomes Ben Lundin from Strategy Analytics' Connected Mobility Service to discuss ride hailing, car sharing, bike & scooter sharing, and public transport. They talk about the impact of the pandemic on mobility services, UX issues for mobility, and how self-driving cars fit. In Condensed Soup, Chris and Ben discuss their best, worst, or funniest mobility service experience.UX Research on
Robotics
Robot vacuum cleaners, robot companions, robot police dogs...robots have been in the spotlight, with new ones appearing at CES every year. In this episode, Lisa and Chris take a look at some of the key use cases and UX issues for robotics. In Condensed Soup they talk about their own favorite use case for them.Research on roboticsEpisode TranscriptQuestions? Comments? Email us at UXSoup@strategyana
Interactive Voice Ads
Could I interest you in a free cup of coffee? Advertisements that interact with you via voice recognition are in development. Could these actually work? In what use cases would they be appropriate? What are the UX issues that need to be addressed so that advertisers do not turn off their target customers? Chris and Lisa discuss these topics and more in this week's episode.Research on in-vehicle co
Co-Creation in Citizen Science
Lisa welcomes Karen Purcell from Cornell University to UX Soup to discuss an ongoing NSF-funded citizen science project where they are co-creating an app for underserved communities to monitor noise pollution. They discuss the challenges faced in taking on such an ambitious project and provide advice for researchers trying to change the way science is done to make it more inclusive.The Noise Proje
Revisiting Distance Learning UX
Renee and Chris from Episode 11 make a return visit to talk with Lisa about what has changed from last time with the user experience of distance learning at the high school and university levels, the challenges they continue to face in meeting the needs of students, teachers, and parents while adhering to policies not written for distance learning, and how much they expect this past year to impact
Integration of Connected Devices Part Two
UX designers are facing mammoth challenges in designing for a connected world. In part two of this topic, Lisa, Chris, and Derek discuss mental and conceptual models, trust and reliability, and more. In Condensed Soup, they discuss their best or worst experiences with connected objects.SA report on integration of connected devicesEpisode Transcript Questions? Comments? Email us at UXSoup@strategya
Integration of Connected Devices Part One
UX designers are facing mammoth challenges in designing for a connected world. In the first of a two-part episode, Lisa, Chris, and Derek discuss some of these challenges, including integrating services from collaborations and partnerships, building responsive systems, and accounting for potential use cases and ways connected systems can be misused. In Condensed Soup, they discuss the merits of sm
Accessibility for Self-Driving Cars
Self-driving cars were initially marketed as a means of opening the world to those with mobility challenges. But are they following through on that promise? Are self-driving cars being designed with accessibility in mind? Chris, Derek, and Lisa talk about their latest research on self-driving cars for people with sight loss. In Condensed Soup, they share their most challenging driving experience.R
Recommended
Pod Save America
Dateline NBC
صداستان: ساعتی با موسیقی
Becoming: HER with Nikki Spoelstra
Exposing Workplace Bullying
Everyday AI Made Simple - AI For Everyday Tasks
FemTech Focus
Not Too Sensitive - Empowering Highly Sensitive People (HSPs) To Own Their Sensitivity
Mother Daughter Relationship Show
Skin Deep MDs with Dr. Mamina Turegano, Dr. Lindsey Zubritsky and Dr. Jenny Liu
girl talk 🎧🫧
Booked, Blonde & Busy w/ Olivia Ponton
