Work Week
Work Week is a podcast that digs into the most pressing questions about the world of work, blending hard data with fresh perspectives. Hosted by Gabby Burlacu and Ted Liu from the Upwork Research Institute, it explores emerging research to help make work better. Each weekly(ish) episode looks at the latest findings and trends shaping how we work.
Episodes
Which Hiring Reports Can Inform Strategic Workforce Planning in 2026?
Which hiring reports can help you build a comprehensive, data-driven work strategy in 2026? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute breaks down the key labor market data sources that leaders and professionals alike should be paying attention to — and why relying on only one report isn't enough. The episode explores what traditional reports like the BLS Jobs
What's the Impact of a Low Hire, Low Fire Job Market?
How do organizations and workers stay agile in a low hire, low fire job market? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores what it means to lead and grow in an economy in which hiring is slow, layoffs are limited, and movement across the labor market is stalled. While the job market feels frozen, the demands on both businesses and workers continue to
How Can Leaders Build Workplaces Where Women Stay and Thrive?
Why are experienced women leaving the workforce in record numbers — and what can leaders do to change course? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute digs into the data behind an uptick in women exiting the workplace. Turnover among women isn't about balancing caregiving or other personal priorities, but is rather about outdated systems, stalled promotions,
Why Do Fewer Than Half of U.S. Workers Hold Quality Jobs?
Why do fewer than half of U.S. workers hold what research defines as a quality job? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores data from Gallup's American Job Quality Study 2025, revealing the five components that define job quality — and how most roles fall short. Learn how leadership decisions around pay, scheduling, advancement, and employee voice
Are Managers Still Needed in the Age of AI?
How are manager roles changing amid increased AI adoption? With AI tools taking over more operational tasks, some leaders are questioning whether managers are still relevant. But new research from the University of Chicago's Becker Friedman Institute and Glassdoor tells a different story. In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, discusses th
Can AI Help Organizations Escape Meeting Overload?
Workers today are more digitally connected than ever — and yet many feel like they have less time to do meaningful work. In this episode of Work Week, Dr. Gabby Burlacu explores how organizations can use AI to escape meeting overload and reclaim focus time. Drawing on data from Microsoft's latest Work Trend Index, we unpack how real-time interruptions, ad hoc meetings, and fragmented communication
Will AI Lead to a Shorter Work Week or Longer Hours?
Can AI finally deliver on the long-anticipated promise of a shorter work week — or is it quietly pushing organizations toward longer hours and higher expectations? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute breaks down what the latest data reveals about AI's impact on productivity, burnout, and how work is structured. Hear why some leaders believe a four-day w
How Can SMBs Scale Without Growing Headcount?
Can a business grow without adding more full-time employees? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores why headcount is no longer the most reliable signal of success. Instead, small and medium-sized businesses are scaling through AI, experienced freelancers with AI skills, and flexible operating models. Drawing from the latest Upwork research, indus
What Is AI Slop and How Can You Prevent It?
The promise of AI is speed and efficiency — but what happens when outputs create more problems than they solve? In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, unpacks the concept of "AI slop" — low-effort, AI-generated content that looks fine on the surface but erodes trust, credibility, and productivity. Drawing on research from the Stanford Soc
What Are AI Natives — And How Do They Stand Out in a Tight Job Market?
How are early-career workers with AI skills setting themselves apart in today's competitive job market? In this episode of Work Week, Dr. Gabby Burlacu explores how AI natives are commanding premium pay, landing promotions faster, and reshaping what employers value. Based on data from Upwork's Future Workforce Index and external industry research, the episode highlights why companies are strugglin
What's Driving the Rise of Shadow AI in Enterprises?
Shadow AI is on the rise as employees adopt unapproved AI tools to work faster and smarter. In this episode of Work Week, Dr. Kelly Monahan, Managing Director at The Upwork Research Institute, explores what's fueling this behavior; the financial, security, and ethical risks that shadow AI poses; and why outright bans are ineffective. Learn how forward-thinking companies can reduce exposure, withou
How Can Organizations Address AI Anxiety in the Workplace?
Is the pressure to learn and use AI tools quietly unraveling your team? In this episode of Work Week, host Dr. Gabby Burlacu explores how the rapid pace of AI adoption is fueling workplace anxiety and burnout. The episode covers a growing trend sometimes called "quiet cracking" — a persistent feeling of unhappiness in the workplace that often leads to disengagement. One factor driving quiet cracki
Will Vibe Coding Replace Software Engineers?
Will vibe coding replace software engineers — or redefine their role? In this episode of Work Week, Dr. Kelly Monahan, Managing Director at The Upwork Research Institute, unpacks how AI is changing the software development process. Learn why developers who collaborate with AI are in high demand, and how engineering roles are shifting from execution to orchestration. Whether you're a leader buildi
How Can AI Help Managers Become Better Mentors?
How can managers use AI to improve mentorship programs — without becoming overreliant on AI tools? In this episode of Work Week, Dr. Gabby Burlacu explores how AI can help free up time and enable managers to focus on becoming better mentors. Leaders often struggle with administrative overload, burnout, and eroding connections with their teams, and in this episode we'll discuss how AI can streamlin
How Do Top-Performing Companies Perceive AI Differently?
What differentiates top-performing companies from their peers when it comes to how they think about and implement AI? In this episode of Work Week, Dr. Kelly Monahan explores how high-performing organizations are more confident, strategic, and optimistic in their approach to AI. Drawing from an analysis of hundreds of company earnings call transcripts, this episode breaks down how leaders talk ab
What's Driving the Shift Toward Fractional C-Suite Roles?
Organizations are rethinking how executive roles affect business agility — and fractional C-suite positions are on the rise. In this episode of Work Week, host Dr. Gabby Burlacu explores what's driving the shift toward part-time and contract-based executives. We unpack new data and discuss use cases for fractional leadership, as well as the changing expectations of today's workforce. Hear firstha
Does Your Team Really Want the AI Tools You're Rolling Out?
Is your organization focused on automating the right tasks with AI — or just the ones that seem to drive the most productivity? In this episode of Work Week, Dr. Kelly Monahan, Managing Director at The Upwork Research Institute, discusses research from Stanford University that reveals a critical disconnect between AI investments and the tasks employees actually want automated. We explore Stanford'
Why Is Demand for Non-Technical Roles Increasing Alongside AI?
Why is demand for non-technical roles growing — even in an AI-powered world of work? In this episode of Work Week, Dr. Gabby Burlacu from The Upwork Research Institute explores how trust is shaping demand for roles once considered at risk of automation. Drawing on the latest Upwork data, we discuss how freelancers and knowledge workers are leveraging AI as an augmentation tool that makes them irre
What Is an AI Generalist — and Why Does Your Business Need One?
Are you taking AI generalist skills into consideration as you hire new workers and develop your existing team? In this episode of Work Week, Dr. Kelly Monahan of The Upwork Research Institute discusses the rise of the AI generalist: a new kind of worker who blends AI literacy with critical human strengths like creativity, strategy, and communication. Drawing on recent Upwork platform data, this e
How Can Entry-Level Workers Compete in an AI-Driven Job Market?
Is AI closing the door on entry-level job seekers—or reshaping the path into the workforce? During this episode of Work Week, Dr. Kelly Monahan explores how recent college grads can compete in a hiring landscape increasingly shaped by automation, rising expectations, and evolving roles. With unemployment among recent college grads higher than the national average, job seekers are questioning the v
How Do Weather Disruptions Impact Workforce Productivity?
As climate events increase in frequency and intensity, they become more than environmental concerns—they become workforce issues. In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores how weather-related disruptions are costing U.S. businesses billions in lost productivity each year, along with what leaders can do to build climate resilience. Learn how mental he
How Can AI Help Workers and Organizations Thrive?
What happens when AI takes the tedious, routine work off our plates? In this episode of Work Week, Dr. Kelly Monahan explores how AI is enabling worker potential—not by replacing jobs, but by removing repetitive tasks and enabling more strategic and creative work. Based on exclusive research from The Upwork Research Institute's Future Workforce Index and real-life freelancer success stories, learn
What Role Do Middle Managers Play in an AI-Driven Workplace?
How can organizations rethink middle manager roles in an AI-driven workplace? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute examines the changing role of middle managers in an AI-powered workplace. We highlight findings from The Upwork Research Institute's latest report, From Tools to Teammates: Navigating the Human-AI Relationship, as well as relevant industry r
How Is AI Changing Workplace Connection?
Is AI eroding human connection? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores a surprising paradox in the modern workplace: AI is driving huge gains in workplace efficiency—but those who report the biggest productivity boosts are also most at risk of burnout and disconnection, even leading to resignation. Drawing from The Upwork Research Institute's lat
What's the Difference Between AI Agents and Agentic AI?
What's the difference between AI agents and agentic AI—and how do those differences affect you? In this episode of Work Week, Dr. Kelly Monahan, Managing Director of The Upwork Research Institute, breaks down how these two types of AI are shaping the future of work. While AI agents execute tasks, agentic AI systems pursue goals, adapt over time, and make complex decisions—often with minimal or no
How Effective Is Remote Work?
Is remote work a sustainable option for organizations and employees? In this episode of Work Week, Dr. Kelly Monahan, Managing Director of The Upwork Research Institute, discusses what recent research reveals about the effectiveness of remote and hybrid work environments. You'll learn why visibility, alignment, and intentional communication—not physical location—are the keys to success. Kelly shar
How Much AI is Enough in Your Hiring Process?
AI is transforming hiring tasks including writing job descriptions, scheduling interviews, and evaluating candidates. But where is the line separating productivity gains from the loss of human insight and connection? In this episode of Work Week, Dr. Gabby Burlacu explores candidate and employer perspectives and shares relevant data behind the role of AI in recruiting. The episode also covers how
Is Your Workforce Prepared To Manage AI Agents?
AI agents are autonomous software programs that can perceive their environment and make decisions, and they are reshaping the work landscape. In this episode of Work Week, Dr. Kelly Monahan explores a bold new vision of work, where AI agents operate alongside humans—and every employee becomes an "agent boss." Drawing on insights from Microsoft and Upwork's Future Workforce Index, we break down wha
Are Degrees Still Valuable for Today's Workforce?
Is a four-year college degree still the best predictor of workplace success? In this episode of Work Week, host Dr. Gabby Burlacu explores why companies are rethinking traditional hiring practices in favor of a skills-first approach. Featuring new data from the Upwork Research Institute and industry research from the World Economic Forum, we discuss why executives are removing degree requirements,
What Are Mini-Retirements and Can They Help Employee Burnout?
In this episode of Work Week, Dr. Kelly Monahan explores the rise of mini-retirements—intentional pauses early- and mid-career—and what this trend signals about growing burnout in the workforce. Drawing on data from The Upwork Research Institute and external research, we examine how Gen Z and millennial workers in particular are redesigning their careers with intentional pauses, flexibility, and f
How Can Organizations Address Retirement-Driven Skills Gaps?
The U.S. Census Bureau projects that by 2030, one in five Americans will be of retirement age. Organizations are facing an urgent challenge: how to navigate massive talent shifts and skills gaps brought on by the wave of retirements, which experts are already calling the "Silver Tsunami." In this episode of Work Week, Dr. Kelly Monahan, Managing Director of the Upwork Research Institute, explores
Which Skills Are the Most Valuable in an AI-Powered World of Work?
As AI continues to automate simple, more tedious tasks, human skills are becoming foundational to success. In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager of The Upwork Research Institute, explores why soft, human-centric skills like communication and adaptability are a competitive advantage in today's disruptive workplace. Leveraging research from the Research Institute's recently
How Can Your Workforce Learn How To Learn Amid AI Disruption?
Amid the ongoing impact of AI and other disruptors on the workplace, one thing is clear: workers need more than new skills—they also need guidance. In this episode of Work Week, Dr. Kelly Monahan, Managing Director of The Upwork Research Institute, explores why coaching, development, and human-centered learning are more important than ever in an AI-driven world. Drawing on data from Upwork's 2025
What's Driving the Rise of Independent Skilled Workers?
In a continuation of our review of The Upwork Research Institute's new Future Workforce Index, Dr. Gabby Burlacu reveals how and why independent skilled professionals are redefining the modern workplace. We explore four distinct models of independent work—and why they're growing. The episode also compares aspects of freelance to full-time employment, revealing surprising advantages in earnings, s
Can Your Business Adapt to the Future of Skilled Work?
Skilled work is evolving and careers are becoming more independent and less traditional. In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, looks at recent findings from the Research Institute's newly released Future Workforce Index. We explore how freelancing, AI adoption, and career autonomy are reshaping what it means to be a skilled worker. We'll
Is Freelancing a Viable Option for the Job Market Paradox?
Is freelancing your solution to meeting the challenges of the modern job market? Data shows a job market paradox: despite strong employment numbers, job seekers are struggling. In this episode of Work Week, Dr. Kelly Monahan, Managing Director at The Upwork Research Institute, takes a close look at the numbers, breaking down the data to uncover key challenges. We explore why freelancing is becomin
What Is Antifragility and How Can Leaders Foster It in Their Organizations?
How can leaders build teams that don't just survive uncertainty, but thrive in it? Data shows that robustness and resilience aren't enough; leaders need to inoculate their teams from disruption by creating antifragile processes. In this episode of Work Week, Dr. Kelly Monahan, Managing Director of The Upwork Research Institute, unpacks the concept of antifragility—a mindset that turns disruption i
How Will AI and Automation Reshape Our Jobs?
How are AI and automation reshaping the workplace? Data shows that, for companies with a strategic approach, AI can improve key metrics like workforce engagement and satisfaction. In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, explores how AI is transforming work by augmenting workflows, creating new job categories, and increasing demand for speci
How Do Work Innovators Prepare for Economic Headwinds?
How can businesses navigate economic turbulence to emerge stronger? In this episode of Work Week, Dr. Kelly Monahan, Managing Director of The Upwork Research Institute, unpacks findings from Upwork's Work Innovator Research to explore how agility, flexible talent strategies, and a people-first culture can help organizations thrive in uncertain times. We'll discuss why forward-thinking companies re
Why Is Gen Z Embracing Portfolio Careers?
Learn how Gen Z is reshaping the labor market by redefining what a career looks like. The latest data shows Gen Z is prioritizing flexibility, autonomy, and skill diversification over traditional career paths. In this episode of Work Week, host Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, explores the benefits and risks of portfolio careers for the workforce, and steps compa
How Can AI Help Us in Our Work?
Discover how AI is transforming the modern workplace in Episode 1 of Work Week. New research shows that AI isn't just about automating tasks – it's about augmenting human creativity and productivity. In this episode, Dr. Kelly Monahan, Managing Director of the Upwork Research Institute, explains how data from Anthropic and Upwork is redefining AI's role from a cost-cutting tool to a strategic part
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