Travel Agent Chatter | Friday 15
Travel Agent Chatter is a Host Agency Reviews podcast that interviews successful travel advisors about how they run and grow their agencies. The show also includes a Friday 15 series, where hosts Shayna Zand and Steph Lee answer travel industry questions in 15 minutes each Friday. Episodes cover practical advice for travel professionals, with transcripts and show notes available on the Host Agency Reviews website. The podcast is aimed at travel agents looking for inspiration and business insights.
Episodes
Limited budgets? Multiple Bookings? Group Contracts?
This week’s Friday 15, we're welcoming Samantha from Jus Adventures. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How do you work with clients who have a limited budget but expect a five-star luxury experience? What strategies do you use to set realistic expectations without losing the client, and when do you know it’s time to politely decline the booking?
Busy vs Productive? Next Trip? Higher-end Trips?
This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I feel like I’m busy all the time, but I’m not necessarily making more money. How do I figure out what I should actually be spending my time on?How far in advance should I be talking to clients about their next trip? I feel like I’m always wai
Leads? Planning Fees? Training vs Selling?
This week’s Friday 15, we're welcoming Carolyn from KHM Travel Group. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m still pretty new and don’t have a huge client list yet. What would you focus on first to actually start getting consistent leads?How do you get comfortable charging planning fees when you’re a newer advisor and still feel like you’re learn
Follow-ups? Groups? Clients?
This week’s Friday 15, we're welcoming Josh from Global Travel Collection. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How do you follow up with a potential client without feeling like you’re annoying them? How many follow-ups is too many?I’d love to start selling groups, but honestly, they intimidate me. What’s the best way to get started with groups wit
Net Rates? Facebook Groups? Marketing on Social?
This week’s Friday 15, we're welcoming Jenn from Travel Planners International and Vacation Planners. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! When advisors quote net rates, where does the markup actually get calculated? The picture I keep getting is a spreadsheet open next to whatever tool built the itinerary, and I'm curious whether that is most peop
Which host? Start-up? FIT?
This week’s Friday 15, we're welcoming Gina from Uniglobe Travel Center. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! While I have years of experience building my own travel plans for business, and leisure, I want to become a travel agent. The number of hosting agencies is overwhelming. Which one do you suggest, and why? - ChrisHi! I've done some domest
Larger hosts? BDMs? Time?
This week’s Friday 15, we're welcoming Laura from WorldVia Travel Network! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I'm currently researching host agencies, and one thing I keep coming back to is whether I'll actually get the support I need at a larger host. I love that larger hosts often have more resources and training, but I also worry that I'll jus
Airfare? Beyond Commission? Expansion?
This week’s Friday 15, we're welcoming Amy from KHM Travel! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! With airfare remaining one of the biggest travel expenses, what are some legitimate ways travel advisors can maximize value for their clients? Are there particular consolidators, supplier partnerships, or booking strategies you recommend?If you were bui
Find Clients? Luxury Clients? Habits?
This week’s Friday 15, we're welcoming Simon from Global Travel Collection! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I don't have a big network of friends and family to sell to. Where do successful new advisors actually find their first paying clients?How do you attract luxury clients if your current audience isn't necessarily affluent? Is it a marketi
Mistakes? New Tech? Switching Hosts?
This week’s Friday 15, we're welcoming Chelsea Martinez from OASIS Travel Network! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! If I join a host agency today, what are the biggest mistakes you see new advisors make in their first six months that slow down their success and what would you encourage them to focus on instead?There seems to be a new travel tec
Host v Franchise? Tech? Questions to ask?
This week’s Friday 15, we're welcoming Jenn Lee from TPI and Vacation Planners! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I'm trying to decide between joining a host agency or a franchise. They both seem to offer training, support, and supplier relationships, so what are the biggest differences that someone new to the industry should really understand b
Commission Changes? Terms & Conditions? Travel in Advance?
This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Jenn Lee of TPI and Vacation Planners. C'mon over and dip in to these great questions with these awesome ladies of industry.I never knew my agency had a commission scale. [percentage increased as income increased] I asked to see it once i learnt about it and noticed I had met the goal in 2025 for a 5% increase in commission. They a
Luxury Market? Use of AI? Need Inspiration!
This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Andrea of Outside Agents! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!1. How does an agent who doesn’t travel in luxury themselves, break into the luxury market? I’m not understanding how I can visit the properties and know about them if I’ve never traveled there. —anonymous2. I’m intereste
Tech Investment? 7-Day Setup Enough? Taking the Leap to FT?
This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Phil and Samantha Hammond of Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I watched some of HAR Wired last week, thank you. My question is what do you suggest should be the first technology investment I make once my agency is set up? —AnonymousI’m a new travel agent and have
Paying Commission? Boutique Suppliers? Booking Platforms?
This week’s Friday 15, we're welcoming Gina McGinnis from Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I understand some suppliers don't pay the host until after the travel date, but I've found some suppliers like FareBuzz, Celebrity Cruises, Virgin Voyages, and Allianz pay the month after the sale or after the final payment it's ma
Sales near $1M in a few years. Accessible travel advisor has AT tips for you. Meet Karen.
It didn’t start with a niche, it started with a perspective. And in just a few short years, Karen has turned that perspective into a fast-growing travel business that’s on track to hit $1M in annual sales in 2026.Since entering the industry in 2022, Karen has built her business around accessible travel, not as a checkbox, but as a core part of how she serves every single client. As a wheelchair us
DMC Quotes? IC vs Employee? IC vs Independent?
This week’s Friday 15, we're welcoming Lori Speers from KHM Travel Group! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Can you talk about the practice of DMCs presenting quotes in gross vs net commission, and is it preferred or acceptable to request one over the other? - CarrieI am a travel agent (since 2012) and own my own agency (since 2016). I am thinki
FITs? Switching Hosts? Planning Fees?
Welcome to this week's Friday 15 podcast! This week Shayna's live on location at ASTA, with Carolyn Okon from Exodus Travels. And thanks to our sponsor Outside Agents for making this episode possible. Here's the questions:I am an ICF certified Travel Coach, and when I pursued my certification I intended to building an online coaching practice to help women in major life transitions (career change,
IC vs Independent? Selling? Marketing Activities?
This week’s Friday 15, we're welcoming Vanessa from Global Travel Collection! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I am an IC with about 2 years in the business. I'm considering going out on my own because I'm not happy with my situation for many reasons. How do you know it's the right time to make this change? What do you see as the pros and co
Payments? Outreach? Using DMCs?
This week’s Friday 15, we're welcoming Samantha from Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Hi!! I am a new agent (8 months) working on planning my first group trip and I want to build a girls trip to New Orleans and offer a package price and then clients can sign up to go. I have checked with Traveljoy and it appears that I am able t
Tour Operator vs DMC? What is Adventure Travel?
This week’s Friday 15, we're welcoming Katy from Explore Worldwide! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! A lot of us hear ‘tour operator’ and ‘DMC’ used interchangeably, and it can be hard to know who to go to for what. From your perspective, how should advisors think about working with an adventure tour operator versus going direct to a DMC?For ad
Independent? CRMs? FIT?
This week’s Friday 15, we're welcoming Bill from KHM Travel! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I'm a new-ish agent, under 3 years experience, and I have been entertaining the idea of venturing out on my own. I am currently with a host agency. I am curious about how this would work with suppliers and if this is a good idea.Do agents typically ma
Quoting? Incentives? Host Agencies?
This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! What I'm still not clear on are things like this: how do I present options and prices to a client, and give them time to make a decision? Am I supposed to reserve all of the options first to guarantee the price, and then cancel the discarded
Travel Insurance? Fees? First 30 Days?
This week’s Friday 15, we're welcoming Jenn from HAR! A huge thank you to Avoya Travel for sponsoring this episode. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How important is it to get a client to decline insurance or purchase insurance? If I send out a form to a client to decline insurance or confirm that they already purchased insurance and they don’
$2M in Sales. No Team. No Marketing Budget. Meet Amy!
****** Transcript + Show Notes: https://har.news/vol35Special thanks to today’s sponsor: Uniglobe Travel CenterToday’s guest took a life-changing leap, selling her home, putting everything in storage, and moving her family to Japan. What started as a bold personal decision quickly turned into something much bigger.Since becoming a travel advisor in 2019, Amy has grown her business to over $2 milli
Closing a lead? Payment Practices? Trust?
This week’s Friday 15, we're welcoming Betsy from Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I just started as a travel agent this past September. And I do have quite a few sales, more than I expected. However, There’s been a few instances lately, where people have reached out to me and seemed eager to work together, and I’ll resp
Leads? Payment Gateways? Hierarchies?
This week’s Friday 15, we're welcoming Erwing from Oasis Travel Network! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! New advisor here, just starting out-I’m wondering if it’s possible to be successful in getting leads through online marketing only, and not tap into friends and family or local community?I am a new home-based travel agent and I am curious a
CRMs? Tech Tools? Unnecessary tech?
This week’s Friday 15, we're welcoming Katie from Tern! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m just getting started and trying to wrap my head around using a CRM, but I’m honestly not sure what I should actually be tracking in it day-to-day. Right now, I have client emails, trip details, and notes kind of scattered across different places. What a
Client IDs? Net vs Gross? Selling Yourself?
This week’s Friday 15, we're welcoming Samantha from Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!I continue to see it recommended that we get copies of our client's ID's. However, I am unsure of a process to do this that is secure? Or does it need to be secure? Can they just text or email me a photo? I'd love your perspective on this. - Eri
Corporate to Leisure? DMC Services? Destination Weddings?
This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I love your podcasts and have been a loyal listener for over 3 years. In 2023, I trained and started working as a Corporate Travel Advisor for a small agency, remotely. I took the job because thought I needed training in GDS platforms but my t
Checklists? Responsible Travel? Website?
This week’s Friday 15, we're welcoming Fora! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I am working on creating more automated processes and was wondering if there is a general "checklist" of things an agent should do before each trip? I feel like I am forgetting something and just want to be able to check things off (virtually). Things like "gather per
Niche from beginning? Website? FIT?
This week’s Friday 15, we're welcoming GTN! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Hi! I am looking forward to starting this next great adventure. I have a background as a paralegal that I think will serve me well in the administrative side of things as well as problem solving. I am thinking of specializing in accessible travel. Is this a good i
Commission on Fees? Certifications? Facebook?
This week’s Friday 15, we're welcoming Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How common is it for a Host Agency to take a commission on the planning/consulting/concierge/other fees I charge my clients? Is it even okay to charge commission on my planning fee given that I am an IC? For this question, I'm not asking about a payment p
CC Auths? Charging Fees? Switching Hosts?
This week’s Friday 15, we're welcoming Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!I have several corporate clients that pay with the same card throughout the year. Can I have them sign a cc authorization form at the beginning of the year and how often do you suggest I renew it? They are extremely busy people and I cannot ask them t
Suppliers? Rebranded? Credit Card Authorizations?
This week’s Friday 15, we're welcoming NEST Plus with April! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!When choosing a supplier to work with, what are some questions to ask them about their support given to you and your clients. Same question for host agencies. It gets expensive trying so many only to discover the fit is not right. Thanks - BarbaraHi!!!
Reasonable fees? Preferred Suppliers? Thresholds for access?
This week’s Friday 15, we're welcoming Travel Leaders Market Square with Kelly and Rochelle! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How do I decide what reasonable travel fees are to charge my clients? I'm a newbie. Can you talk about how to determine the host agency preferred suppliers both before joining and once you’re a member? It’s very difficul
Chargebacks? Partnerships? FAM as new advisor?
This week’s Friday 15, we're welcoming Sava Travel and Byrd! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How can travel advisors protect ourselves against fraudulent chargebacks? I have terms and conditions in my TravelJoy that the clients have to sign when they pay a deposit and make payments. I had a client sign for a non-refundable deposit, They submit
Client communication? Niches? Quoting Clients?
This week for the Friday 15, we're opening 2026 with OASIS Travel Network and Chelsea! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I have been listening to past Friday15’s and someone mentions that they send an email to prospective clients to explain HOW she is paid (commissions, fees etc). I'm communicating that I will be charging fees in my business, bu
Family travel? First year focus? Marketing activities?
This week for the Friday 15, we've got a final in-house HAR special with the entire HAR crew, Shayna Zand, Abbey von Gohren, Rita Perez and Jenn Myers! So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! What are a few things that families care about when they travel (other than the cost) that advisors can typically overlook or forget about?Having been a franc
Generate Leads? FIT’s with non-preferred? Confusing Booking Platforms?
This week for the Friday 15, we've got a special in-house HAR special with Jenn Myers and Rita Perez! So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m a relatively new advisor (I started about a year and a half ago) and I am trying to understand the concept of “leads”. My host agency (which I love!) does not have a lead generation program, and I wo
What to Expect With Hosts? LLC’s? Partnerships?
This week for the Friday 15, it’s the RETURN OF STEPH LEE as she cohosts with Lori Speers of Levarte, now a KHM travel company. So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! I am wanting to transition from working fulltime at home for my current job, to owning my own homebased travel business. I still need to keep my fulltime salary whil
FIT best practices? Costs to join a host? Niche and make money?
This week for the Friday 15, Shayna co-hosts with Sheila Folk of Travel Industry Solutions. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I'm very confused and overwhelmed by the FIT "best practice" for travel advisors. When advisors put together a/an FIT, do they always use tour suppliers (like Classic Vacations/Project Expeditions, etc), or make it
Help with BDMs! Group Bookings? Commission Splits?
This week for the Friday 15, Shayna co-hosts with Jennifer Dugan of Dugan’s Travels! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! I worked as an independent contractor for a brick-and-mortar agency before covid. BDMs visited us regularly with updates, and stayed to chat. Their presence drew attendees and raised m
FAM trips? Switching Hosts for more support? Name & Niche?
This week for the Friday 15, Shayna co-hosts with Betsy of Uniglobe Travel Center. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I'm a disabled travel agent just starting. I'm nervous about Fam trips. how can I explain or how can a host agency help me go on Fam trips - MichelleI am thinking about switching to another host agency because the one I am with r
Using Points? New at Booking! Platforms for Booking?
This week for the Friday 15, Shayna co-hosts with Robin and Jennifer of TiqueHQ. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! 1. I am just starting out but I had a question about credit card reward points. If a client has points for flights or hotels with a particular credit card. Am I able to book travel for them using their points or a combination of po
(229) Visibility as new advisor? Fear of Marketing? How to Market?
This week for the Friday 15, Shayna co-hosts with Kelli Hayes Smith of Wanderlust Campus. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! How to get visibility and to get my first clients to work with me and trust me as a junior travel advisor? - JulieHow do you face your fear about marketing your travel business on social media if you are an introvert? - Tr
Supplier network? Where to start? Changing commissions?
This week for the Friday 15, Shayna co-hosts with Sheila Folk of Travel Industry Solutions. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I realise that every Host agency has a different network of suppliers. Even though I understand that I'm not supposed to go out of network if working in their system, if I am able to keep my own name and advertise as my
Starting my journey? Questioning my host? Niches?
This week for the Friday 15, Shayna co-hosts with Jenn Lee of Vacation Planners and TPI! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! Hello all! I am at the start of my journey to becoming an independent travel advisor who will join a host agency. What are some of the ways that travel advisors obtain health insurance? I did see that ASTA members
Host in home state? Social Media? Best Host Agency?
This week for the Friday 15, Shayna co-hosts with Jackie Friedman of Nexion Travel Group! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! When looking for a host agency is it better to find one in your home state? or it doesn’t really matter? - MichelleHello! I'm an aspiring travel advisor and keen to better understand how to tackle social media. I
Advertising Tours? Software Overwhelm! Accessible Luxury?
This week for the Friday 15, Shayna co-hosts with Lori Speers of Levarte Travel! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! When I'm a vendor at festivals a few times a year advertising my travel agency, booth visitors repeatedly ask what tours are available besides the flyers I have on the table that show guided trips of a particular country
SOT Licenses? Last-minute travel? Certifications? Changing Commissions?
This week for the Friday 15, Shayna co-hosts with Meredith Calloway of Gifted Travel Network! I am in the process of forming an LLC for a travel agency based in California. However, I do not currently have a Seller of Travel (SOT) license. I was wondering if you host agencies allow independent agents (that are members of that host) to operate under their SOT license. - ZackCan a TA niche focus on
Commission Timing? Charging Fees? Switching Hosts?
This week for the Friday 15, Shayna co-hosts with Carolyn Orf of KHM Travel! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I understand some suppliers don't pay the host until after the travel date, but I've found some suppliers pay the month after the sale or after the final payment it's made. I also know some host agencies pay out to their agen
Personal Travel? Accessible Travel? Client and Advisor Perks?
This week for the Friday 15, Shayna co-hosts with April Swales of Uniglobe! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I am wondering how it works if I book flights and hotel stays separately for myself? I typically travel for work within Canada and also to San Diego for pleasure to see family. How does commission work for that type of travel?
My own brand? Multiple hosts? Choosing the right host?
This week for the Friday 15, Shayna co-hosts with Jennifer Dugan of Dugan’s Travels! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! I don’t want to go out on my own and get an IATA and all that comes with that. But I also don’t want my host agency’s name on things like the client’s cruise documents, final travel do
Hosts for cruising? Overwhelmed at the beginning? FAM etiquette?
This week for the Friday 15, Shayna co-hosts with April Swales of Uniglobe Travel Center! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! -What is the best host agency for cruises? - Susan-I recently joined a host agency and I do a ton of research but somehow I feel more lost every day. I feel a little overwhelmed w
OTA asking for marketing advice! Which HA for low fees + great training? How DO you handle your dual roles, Jenn Lee?
This week for the Friday 15, Steph co-hosts with Jenn Lee of Vacation Planners and TPI fame! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! 1. I understand this podcast typically focuses on questions from advisors, but as a global OTA, we’re working to completely revamp our program for travel advisors in the US thi
Travel Insurance? Cancel for any reason? New trends?
This week for the Friday 15, Shayna and Steph are thrilled to join forces with the Arch Roamright team. They'll take on a slew of questions about travel insurance this Friday at 12 pm CST, so don't miss this one! Sometimes clients say they’re already covered through their credit card. How do I explain the differences without sounding sales-y?I often get questions about ‘cancel for any reason’
He turned a love of D&D into $30k bookings. $35 events = 5-figure bkgs. Meet Rocky.
****** Transcript, Images + Show Notes: https://har.news/vol33 ******What happens when you combine a Lord of the Rings obsession, a dragon-themed jeep, and a charismatic entrepreneur? You get Rocky Dimico, the owner of Flights and Fables - one of the most uniquely branded travel agencies we've ever featured! Rocky went full-time from day one after a life-changing trip to New Zealand spa
Tech Trends? AI Practical Use? Staying Current?
This week for the Friday 15, Shayna and Steph are thrilled to join forces with Dan Christian, fellow podcaster and host of the excellent Travel Trends podcast. They'll take on a slew of questions about tech and AI this Friday at 12 pm CST, so don't miss this one! There are so many new travel tech tools out there, it can feel overwhelming to choose what’s actually worth investing in. How do yo
Tech tools? Last minute changes? Tech Stack?
Shayna and Steph team up with Stephanie Gries from Travefy to cohost the Friday 15 this week! You can check out Travefy’s profile here: Travefy | Host Agency Reviews. Here are the awesome questions they’ll tackle this Friday at 12 pm CST! There are so many new travel tech tools out there, it can feel overwhelming to choose what’s actually worth investing in. How do you recommend an advisor fi
Marketing my agency? Working with DMCs? Franchise vs Host?
Shayna and Steph team up with Jenn Lee from Vacation Planners to cohost the Friday 15 this week! You can check out Vacation Planners profile here: Vacation Planners | Host Agency Reviews. Here are the awesome questions they’ll tackle this Friday at 12 pm CST! I'm stuck on making a decision. I've only had two clients in the last year (my friends). They are FITs, its honestly been a pain to dea
Hiring an agent for my agency? Selling other products? FAMs?
Shayna and Steph team up with Jennifer Dugan from Dugan’s Travels to cohost the Friday 15 this week! You can check out Dugan’s profile here: Dugan's Travels LLC | Host Agency Reviews. Here are the awesome questions they’ll tackle this Friday at 12 pm CST! I am a travel agent (since 2012) and own my own agency (since 2016). I am thinking of bringing on another agent and need to fully understan
Balancing Work Life with Family Health Needs. Industry Standard for Payouts? Presenting Prices to Clients?
Shayna and Steph team up with Lori Speers from Levarte Travel to cohost the Friday 15 this week! You can check out Levarte’s profile here. Here are the awesome questions they’ll tackle this Friday at 12 pm CST! Currently, I’m working as a receptionist, after my first year, I was promoted to Jr. Agent. Unfortunately, due to some health issues my son is facing, my career progress has been put o
Protection for Wedding Coordinator? Selling Merch as Agent? Franchise vs. Own Brand?
Steph teams up with Eric & co. of Cruise Planners to cohost the Friday 15 this week! You can check out CP's profile here. Here are the awesome questions they’ll tackle this Friday at 12 pm CST! If you plan a destination wedding just as a coordinator - client pays vendor directly - how can you protect yourself? —Lenora D.I attend market festivals as a vendor advertising my travel business
Backend business organization? Contracts? Fraud Risks?
Steph and Shayna welcome Sheila Folk of Travel Industry Solutions to cohost the Friday 15 this week! You can check out TIS’s profile here on our brand-new travel tech software profiles.Here are the juicy questions they’ll tackle this Friday, as always, at 12 pm CST! I absolutely love working with clients and planning trips, but when it comes to the backend of running my business—things like s
Commission Splits? Selling Myself? Group Booking Contracts?
Shayna Zand and Steph join forces with Vacation Planners and Travel Planners International to host this week's Friday 15 to celebrate the beginning of the long weekend in the USA. You can check out their HAR profile HERE! Don't forget that you can submit questions and sign up for reminders for the F15 here: https://hostagencyreviews.com/friday15 !I am a huge fan of your podcasts and I look fo
Investing in my website? Do I really need an SEO strategy?
Shayna Zand and Steph join forces with Solstice Collective to host this week's Friday 15 to celebrate the beginning of the long weekend in the USA. You can check out their HAR profile HERE! Also, we have a veritable barrage of questions this week, which you can read below, and then come and join us at 12 pm CST for the podcast. Don't forget that you can submit questions and sign up for
Group Travel Niches? Preferred Supplier Networks? Boutique Suppliers?
Shayna Zand and Steph cohost with April Swales of Uniglobe Travel Center to host this week's Friday 15 to celebrate Travel Advisor Day/Month. You can check out their HAR profile HERE! You can scope out our questions below, then come and join us at 12 pm CST for the podcast! Don't forget that you can submit questions and sign up for reminders for the F15 here: https://hostagencyreviews.co
How To Trademark Your Agency? Interested in Multi-Gen Niche!
Shayna Zand and Steph join forces with Fora Travel to host this week's Friday 15 to celebrate the beginning of May. You can check out their HAR profile HERE! Also, we have a veritable barrage of questions this week, which you can read below, and then come and join us at 12 pm CST for the podcast. Don't forget that you can submit questions and sign up for reminders for the F15 here:https
Preparing for a Travel Agency NOW? Bookings for International Clients?
Steph Lee co-hosts with Stephanie Gagnon of Just Perfect Travel. Check out the questions below, and then come and join us Friday at 12 pm CST for the podcast! Please submit your questions and sign up for reminders for the F15 here!I am thinking about trying to become a travel advisor as a side hustle/potential career change. But, with the way the world is right now… Travel bands, tariffs, impendin
Meaningful Travel? Supporting Local Communities? Impact on Destinations?
Shayna Zand and Steph join forces with Cazavia Travel to host a special edition this week's Friday 15 to celebrate Earth Month. Cazavia’s host agency is Montecito Village Travel and you can check out their HAR profile HERE! Also, we have a veritable barrage of questions this week, which you can read below, and then come and join us 12 pm CST for the podcast. Don't forget that you can su
Narrowing Niche? TA Discounts? Customer Support? Air/Car Rentals Worth Low Commissions?
Shayna Zand and Steph join forces with Lori Speers to host this week's Friday 15. Lori's host agency is Levarte Travel and you can check out their HAR profile HERE! our co-host! Also, we have a veritable barrage of questions this week, which you can read below, and then come and join us 12 pm CST for the podcast. Don't forget that you can submit questions and sign up for reminders for t
ID Number to Sell Travel? Newbie as a Sub-Agent? Transferring Clients?
Our Managing Director Shayna Zand takes the helm this week at the Friday 15, with Connie Miller of Montecito Village Travel as our co-host! Check out Montecito's profile here and the questions below that Shayna and Conni will tackle this Friday at 12 pm CST.Don't forget that you can submit questions and sign up for reminders for the F15 here: https://hostagencyreviews.com/friday15 1. Do you r
Host Agencies in Japan? Seller of Travel Liability? Foreign Transaction Fees?!
Steph and Shayna co-host the Friday 15 with Stephanie Pickles of PTN! Scope out PTN's profile here and the questions below that Stephanie, Stephanie and Shayna will cover this Friday at 12 pm CST.Don't forget that you can submit questions and sign up for reminders for the F15 here!1. Where do I find a list of all the host agencies in Japan (like HAR for US and CA). I want to start a branch operati
Billing for FIT Trips? How Do Leads Work?
Steph and Shayna welcome Sheila Folk of Travel Industry Solutions to cohost the Friday 15 this week! You can check out TIS’s profile here on our brand-new travel tech software profiles.Here are the juicy questions they’ll tackle this Friday, as always, at 12 pm CST! 1. Hi Stephanie and Team! Thanks for all you do! I am hitting a wall trying to figure out how to bill for group FIT trips. To ha
Ex-pat living 6,000 miles from your clients. Maximum efficiency w/time tracking. Charging fees from day one. Meet Grace from Switzerland.
View the video, transcript, and show notes at: https://har.news/vol32Today's guest made the leap from tech project management to travel advising in 2023 while living abroad in Switzerland. Within just two years, she's grown her agency, Your Travel Story, to nearly 6 times the sales from Year 1.What makes Grace Camoglu’s journey particularly fascinating is how she balances being an FIT travel advis
Agency Name? Will Global Changes Affect US Travel? Do I Need a Host Agency?
In episode 200, Steph and Shayna co-host and Global Travel Collection is out sponsor. We’ve got three substantial questions to dig into this week, so study up & let’s go! 1. I'm just in the beginning of becoming a travel agent and really appreciate all the information I have been able to get from Host Agency Reviews. Thank you so much! My question is related to my potential agency name. I
Travel with Small Children? How To Organize Digital Info?
In episode 199, Steph and Shayna co-host with Jennifer Dugan of Dugan’s Travels! Here’s the questions they’ll tackle this week. Please join us! 1. What is your favorite place to travel with children under 5? ---Staci W.2. Hi guys, my question is about organizing and processes. Working independently it's difficult to see how other people organize not only their workflow but how they stor
How To Organize Contacts? Should I Go Out On My Own?
In episode 198, Steph Lee co-hosts with a longtime friend of the Friday 15, April Swales of Uniglobe Travel Center. They’ve got two especially in-depth questions, so have a look and tune in Friday 12 pm CST! 1. Do you have a good system for organizing all your travel BD contacts and promotional material of properties? I get overwhelmed with paper and business cards and even online and n
When to LLC? How To Be a Sub-Agent? Worried About Refunds!
In episode 197, Steph Lee hosts and Andavo Travel is our sponsor. (Thanks, Andavo!) Here's a taste of the questions she'll cover! 1. At what point should you LLC (so as to protect your assets), even if your income is not large yet? — Anonymous2. How does a newbie travel advisor become a sub-agent? And where can a newbie find a mentor? —Diana B.3. I always worry about being considered th
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