When Work Works
When Work Works explores how organizations can make work function effectively. Aimed at leaders and strategists, it examines the forces reshaping how people lead, connect, and thrive. Hosted by HR leader Julie Develin, each episode starts with a single question to uncover not just what is changing, but why it matters.
Episodes
How Improv Can Transform Team Collaboration and Decision-Making
What if the secret to better team collaboration, stronger psychological safety, and faster decision-making was hiding inside an improv class?In this bonus episode, host Julie Develin sits down with Judi Holler, keynote speaker, bestselling author, and professional improviser, to explore how the "yes, and" mindset unlocks a culture of innovation and collaboration. Judi reveals how her background in
How the Philadelphia Phillies Build a Workforce That Wins On and Off the Field
What if the most important employees in professional baseball never set foot on the field?In this special bonus episode, Julie Develin heads to Citizens Bank Park to sit down with Jon Madden, VP of HR for the Phillies, and Michael Cunningham, Senior Director of Enterprise Applications, to pull back the curtain on what it really takes to run a professional sports organization.Together, Jon, Michael
AI, Agility, and Why the Future of Work is Already Here
The future of work is no more. Why? Well, because it's already here. In this season finale of When Work Works, host Julie Develin closes out the inaugural season with Taylor Stockton, Chief Innovation Officer at the U.S. Department of Labor, for a conversation about what it means now that the future has officially become the presentFrom the state of AI at work to the hard-won lessons he's gat
How Purpose Can Be the Ultimate Efficiency Tool
When budgets are tight and hiring is hard, purpose might be the last thing on your list. But what if it should be the first?In this episode, host Julie Develin is joined by George Rogers, Chief Strategy Officer at Lighthouse Research & Advisory, author, keynote speaker, and podcast host, to make the case that purpose is not a feel-good idea; it's a powerful business tool. Together, they explor
Navigating Modern Employment Law and Compliance
The legal landscape is shifting in every direction, and for compliance teams, that means keeping up with everything from new legislation to a growing patchwork of rules across states.In this episode of When Work Works, Julie Develin is joined by Chris Olmsted, employment law expert and managing shareholder at Ogletree Deakins, for a conversation about what employers need to be watching right now.
Closing the Gap Between AI Investment and Adoption
AI may be moving fast, but adoption is a very different story, especially on the frontline. So what happens when leaders are eager to invest, but employees are still unsure how AI will affect them?In this episode, host Julie Develin sits down with Karina Monesson and Marcus Erb of Great Place to Work to explore the real barriers slowing down AI adoption. Together, they discuss the disconnect betwe
How to Develop Impactful Frontline Managers
If frontline managers are responsible for some of the most important moments in the employee experience, and the consequences of poor management are significant, then the question is clear: What is your organization doing to develop managers right now?In this episode, host Julie Develin is joined by Sharlyn Lauby, writer, speaker, consultant, and creator of HR Bartender, for a conversation about w
Building a Business Case for Workforce Tech That Scales
How do you know when it’s the right time to invest in workplace technology? If you’ve been asking yourself that question, When Work Works has answers, plus a surprising tool that can help you build the case.In this episode, host Julie Develin is joined by Dr. Leslie Hardin, Chief Operating and Human Resources Officer at KC CARE Health Center, and Trevor White of Nucleus Research, an expert in meas
Operating in Real Time: The New Blueprint for Frontline Efficiency
Frontline teams can’t run efficiently on effort alone. So what happens when leaders do not have the visibility they need to make the right decisions at the right time?In this episode, host Julie Develin sits down with Jaronika Dancy, Manager of HRIS Operations at Amsted Industries, and Mike St. Clair, Chief Operating Officer of Wheel at Amsted Rail, to unpack the real reasons frontline efficiency
Turning Global Payroll Data into Strategic Advantage
When you look at a balance sheet, company to company, can you guess the single largest common denominator when it comes to cost? Spoiler alert: it’s payroll. Which raises an important question — how can organizations get this critical part of their business right?In this episode, Julie is joined by Dimitris Papageorgiou, Partner and Global Payroll & Workforce Management Lead at KPMG, to explor
The Future of HR Tech: AI, Automation & Better Decision Making
Boards are making million-dollar decisions about HR tech without fully understanding what’s at stake. And that’s a problem. In this episode, R. Ray Wang, CEO and founder of Constellation Research, joins host Julie Develin to unpack the rapid evolution of AI, technology, and what it all means for the future of HR technology.Together, R. Ray Wang and Julie explore the major shift underway, from
Rethinking the Frontline: Flexibility, Trust, and Retention
What if one of the biggest growth opportunities in your organization has been hiding in plain sight?In this episode, host Julie Develin is joined by global HR analyst Josh Bersin, for a wide-ranging conversation on why frontline work deserves far more strategic attention than it gets. Julie and Josh explore what it really means to build an agile frontline workforce, and discuss some of the key dri
What Resilient Organizations Do Differently
What does resilience really look like at work, and why has it become one of the most critical leadership capabilities today? In this episode, host Julie Develin sits down with Sam Simmons, former Chief People and Internal Operations Officer of the LPGA, to explore resilience not as an individual trait, but as a strategic advantage organizations must intentionally design. Drawing on Sam’
The Future of Work Starts with The 2026 Megatrends
Curious about the workplace trends shaping the year ahead? It’s time to walk into your yearly planning meeting armed with the right facts about tomorrow’s modern workplace. In this episode, Sarah Hodges, Chief Marketing Officer at UKG, joins host Julie Develin to unpack the newly released UKG 2026 Megatrends Report and break down what it reveals about the future of work.Together, Julie and Sarah e
Introducing When Work Works
What does it really look like when work… works? If you're leading a team, shaping strategy, or navigating the complexity of today’s workplace, this is the podcast built for you.When Work Works is a new podcast from UKG that explores the forces redefining how people lead, connect, and thrive at work. Hosted by longtime HR leader and global speaker Julie Develin, each episode brings together researc
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