
The Agentic Enterprise: a practitioner's guide to building agentic systems
The Agentic Enterprise is a practical guide to building agentic AI systems for executives and practitioners responsible for making AI work in production. It focuses on the gap between AI agent demos and real-world deployment. Each week, hosts Alex and Jordan discuss selecting tasks to automate, designing for reliability, governing with trust, and measuring outcomes. The show aims to be technical enough to act on without getting lost in the weeds.
Episodes

Episode 8 - Agent Orchestration (Track A - System)
Episode 8: Orchestration โ Layer two of the nine-layer architecture: orchestration. Who decides what happens next.We open with a five-agent insurance claims crew that did everything right and still went sideways, then work through what the major labs actually agree on: start with one agent, bound the loop, let code own the known path, and spend the model's judgment only where the decision is g

Episode 7 - Agent - Human Handoff
A refund agent with a human approval on every action sounds safe.Until reviewers are clicking approve half-asleep, and a $4,800 decimal slip sails through in under two seconds.In this episode: the handoff layer. Where the agent meets the user, and who's actually in charge at the moment something irreversible happens.When should the agent ask vs. act? (One agent guessed wrong and ordered noodles in

Episode 6 - Write the brief (Track B- Product)
๐ Free download: The Agent Brief template from this episode โ get it here: The BriefSix weeks of building. Demo day applause. Then the pilot died quietly โ because nobody had written down what the agent was supposed to do.Alex and Jordan open Track B โ the Product track โ with a support-triage agent that auto-resolved a billing ticket it got wrong. The post-mortem asked the obvious question; nobod

Episode 5 - Architect the System (Track A - System)
Every agentic system is really nine layers โ whether you designed them or not.In this episode, Alex and Jordan walk all nine through a real war story: an invoice agent that worked in the pilot, then paid twelve thousand dollars to the wrong vendor in week three of production. The agent did everything it was told. The problem was everything nobody told it.The nine layers: the handoff (experience),

Two Tracks: The System and the Product
Episode 4 asked what to build. Episode 5 asks how to build it. This is the bridge between them.In this short interlude, Alex and Jordan announce the show's new structure: two tracks running in parallel.Track A โ The System. How you build it: architecture, data, evals, governance. Starts with Episode 5: Architect the System.Track B โ The Product. What you build and why: the brief, version-one s

Episode 4 - Agentic Product Approach
Most agentic pilots don't die from bad engineering. They die because nobody wrote down what "working" means.In this episode, Alex and Jordan take the product line: the agent is a product, not a project. It has users, an owner, and a definition of done.In this episode:- The product brief: one paragraph answering four questions before anyone maps a process- Users are plural: the end us

Introduction - The Agentic Enterprise
Before you listen to a single episode, listen to this. Two minutes on what The Agentic Enterprise is, who it's for, and the playbook we're building together.In this episode:Why this series exists: cutting through the AI agent hype for practitionersThe gap it lives in: what works in a demo versus what survives in productionWhy practitioners: the people who feel the consequences when agents

Episode 3 - Map before you build
Where do the agents go in โ and where do the humans stay in charge? Alex and Jordan lay out the map-before-you-build discipline for placing every step before a single bot is built.In this episode:Start with evidence: process mining and system logs โ if the map doesn't surprise you, you mapped the brochureWalk the real process: documented versus real, with the SMEs who live in itDecision logic:

Episode 2 - Choose the right use case
Which processes deserve an agent โ and which should stay deterministic? Alex and Jordan lay out a four-dimension scorecard (value, variability, risk, feedback) for making that call honestly.In this episode:Price the counterfactual: the business case starts with what the work costs todayVariability: why invoice processing breaks rule-based systems โ the variability never stopsRisk: supervised agent

Episode 1 - Beyond the Demo
Everyone's demo looks agentic. Almost none of them survive production. In this opening brief, Alex and Jordan ask what makes a system genuinely agentic โ goal pursuit, tool use, adaptation to feedback, bounded autonomy โ and when a simpler workflow is actually the smarter choice.You'll get the agency test: four questions to run any "agentic" project through before you commit, the real cost of agen
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