Connecting the Dots explores the Baptist Management System (BMS), a holistic improvement framework built on purpose, people, and process within Baptist Memorial Health Care. Host Skip Steward discusses the 11 Guiding Principles — from respect and humility to scientific thinking and flow — and how they are embedded into the organization's culture and daily work. Episodes focus on continuous improvement, featuring stories from motivated users and teams and the outcomes they have achieved. The show is intended as an ongoing conversation about improvement practice rather than a promise of specific results.
Episodes
Situational Leadership with Suzie Bishop
SUZIE BISHOP is Vice President of Product Development at The Center for Leadership Studies, where she has spent over a decade transforming how the Situational Leadership® Model is taught, experienced, and applied by leaders worldwide. She joined CLS in 2012 to help modernize the organization’s marketing and product offerings and has since become one of its most visible and decorated leaders.Suzie
The Leadership Engagement Key Unleashed with Tony Hayes
Tony Hayes is a global operations executive with more than 30 years of experience driving enterprise transformation, multi-site manufacturing, global supply chain, and operational excellence across Fortune 500 and leading industrial organizations. Throughout his career, Tony has partnered with CEOs and executive leadership teams to improve operational performance, accelerate profitable growth, and
Variation: Reacting
John A. Dues serves as the chief learning officer and chief operating officer at United Schools in Columbus, Ohio. He is an accomplished systems leader and improvement science scholar-practitioner and recently published his first book entitled Win-Win: W. Edwards Deming, the System of Profound Knowledge, and the Science of Improving Schools. Throughout his career he has served on the founding team
The Human Edge with Cheryl Strauss Einhorn
Cheryl Strauss Einhorn is the creator of the AREA Method, a decision-making system for individuals, companies, and nonprofits to solve complex problems. Cheryl is the founder of the decision-sciences company Decisive, offering leadership training, curriculum, coaching, and professional development services, and is an adjunct professor at Cornell University. She is the author of the award-winning b
Leading from the Middle with Scott Mautz
Scott Mautz is a popular keynote speaker, trainer, and author whose books include the bestselling Leading from the Middle and The Mentally Strong Leader.He’s a former Procter & Gamble senior executive who successfully ran several of the company’s largest multi-billion-dollar businesses.Scott’s a leading instructor on LinkedIn Learning, where his courses have been taken over three million times
The Praise Paradox with Elisabeth Swan
Elisabeth Swan has spent more than 3 decades helping people figure out what’s wrong with processes—and what to do about it. A Lean Six Sigma Master Black Belt, she has coached and taught thousands of problem solvers, from local nonprofits to Fortune 100 companies, helping them build better systems and stronger problem-solving cultures.These days, she’s equally interested in what we’re not trained
Variation: Goal Setting
John A. Dues serves as the chief learning officer and chief operating officer at United Schools in Columbus, Ohio. He is an accomplished systems leader and improvement science scholar-practitioner and recently published his first book entitled Win-Win: W. Edwards Deming, the System of Profound Knowledge, and the Science of Improving Schools. Throughout his career he has served on the founding team
Artificial Organizations with Barry O’Reilly
Barry O’Reilly is an entrepreneur, executive advisor, and bestselling author who works with senior leaders to redesign how their organizations perform, make decisions, and innovate at scale.He is the co-founder of Nobody Studios, a global Top 10 AI venture studio building and launching 100 companies in five years—applying venture-speed experimentation to de-risk new business creation before signif
I Think, Therefore I Know: Scientific Thinking for Unscientific Organizations with Brad Nelson
Brad Nelson is the author of I Think, Therefore I Know: Scientific Thinking for Unscientific Organizations, co-host of The Agile for Agilists podcast, and organizer of Agile Detroit. Drawing on experience in lean manufacturing, software development, and organizational change, he explores how incentives, feedback, and learning shape organizations and the people within them. He lives in Metro Detroi
The Future of Work Is Grey with Dan Pontefract
Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, Nestlé, Virgin Media O2, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and BDO, among others.As an award
Rewiring Your Organization for AI with Koreen Pagano
Koreen Pagano is a globally recognized expert in skills strategy, AI transformation, analytics, learning technology, and immersive experiences. She founded Tandem Learning, where she pioneered immersive learning through virtual worlds, games, and simulations. She has held product leadership roles at Lynda.com, LinkedIn, D2L, Degreed, and Wiley. Today, Pagano advises organizations on AI and skills
The Way of Excellence with Brad Stulberg
Brad Stulberg researches, writes, and coaches on performance, well-being, and sustainable excellence. He is the bestselling author of The Practice of Groundedness, Master of Change, and co-author of Peak Performance. Stulberg regularly contributes to the New York Times, and his work has been featured in The Wall Street Journal and The Atlantic among many other outlets. He serves as the co-host of
Parallels between the A3 and the H&P with Lavon Medlock
Lavon Medlock has spent over two decades enhancing leaders’ skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated facility design approach to new construction projects like a 90,000-square-foot patient tower, and enhanced operations across different sectors.With
Following Your Heart with Dr. Richard D. Mainwaring
Richard Mainwaring, MD, has been a pediatric cardiac surgeon since 1990 and has been a faculty member at the Stanford University School of Medicine since 2003.During Dr. Mainwaring’s career as a surgeon, he has contributed to this specialized field of surgery in many realms, including clinical medicine, basic science research, and publications. Dr. Mainwaring is a member of all four professional t
A Lifetime of Coaching: Reflections and Lessons Learned with Margie Hagene
Margie is an organizational effectiveness and Lean Thinking / Continuous Improvement teacher and coach. For over thirty years, she has helped executives and senior leaders recognize their changing roles and responsibilities in complex systems. By providing frameworks for thinking and learning, and evidence-based structures for practice, she supports leaders in identifying and developing appropriat
The Blessing of Coaching with DJ Mitsch
DJ Mitsch, CEO, MCC is a pioneering executive coach, healthcare leadership educator, entrepreneur, and thought leader who helped shape the coaching profession over three decades. A former broadcast industry executive and Founder of The Pyramid Resource Group, she was among the early innovators to scale coaching for organizations and served as the sixth president of the International Coach Federati
Design Your Good Life with Charles Lee
Charles is the Founder & CEO of Ideation, a firm that helps brands scale their visionthrough strategic clarity and smart brand execution that produces measurable results.For years, Charles has worked with clients across industries including technology, legal,financial services, venture capital, sports and entertainment, healthcare, nonprofit,academics, and public institutions.He is a trusted a
The Collective Edge with Colin Fisher
Colin M. Fisher, Ph.D. is a professor, author, speaker, and occasional jazz trumpet player. He is the author of The Collective Edge: Unlocking the Secret Power of Groups, which has already been translated into eleven languages. His academic research on group dynamics, creativity, improvisation, and leadership has been published in the field’s top academic journals and featured in prominent media o
Seeking a Coaching Community with Anna Pessah
Anna Pessah leads The North Valley Way, the operating system at Kaiser Permanente in the North Valley Service Area. Anna is an industrial engineer from the University of Michigan and she is an ICF-certified coach. She brings a blend of systems thinking, operational improvement, and leadership development to her work. She is known for keeping things clear and practical, helping leaders generate ins
Your Best Meeting Ever with Rebecca Hinds
Rebecca Hinds is the bestselling author of Your Best Meeting Ever and a leading expert on work transformation and the future of work. Rebecca earned a B.S., M.S., and Ph.D. from Stanford University. In 2022, she founded the Work Innovation Lab at Asana, a first-of-its-kind think tank that conducts actionable research to help leaders and organizations navigate the growing challenges and changes of
AM-PAC (6 Clicks) with Craig Earley
Craig Earley serves as the COO at Baptist Memorial Hospital - Memphis. In this role, Craig provided strategic leadership across numerous ancillary and clinical service lines, driving improvements in coordination, efficiency, patient experience, and employee engagement. His leadership contributed to meaningful reductions in test turnaround times and length of stay, as well as record-high outpatient
LEAN TECH MANIFESTO with Fabrice Bernhard
Fabrice Bernhard is the co‑founder and Chief Technology Officer of Theodo Group, a global technology consulting firm he co‑founded in Paris in 2009. Under his technical leadership, Theodo has grown rapidly by combining Lean principles with modern software engineering to help organizations build scalable, resilient digital capabilities. Fabrice is a recognized thought leader in Lean Tech, advocatin
KIND, The quiet power of kindness at work with Graham Allcott
Graham Allcott is an author, speaker, and entrepreneur. He is the author of multiple books, including the global bestseller How to Be a Productivity Ninja, How to Have the Energy, and How to Fix Meetings. His latest book, KIND: The Quiet Power of Kindness at Work, focuses on why organisations with kinder, more human-centred cultures are ultimately more successful.He is the founder of Think Product
Asking Effective Questions with Lavon Medlock
Lavon Medlock has spent over two decades enhancing leaders’ skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated facility design approach to new construction projects like a 90,000-square-foot patient tower, and enhanced operations across different sectors.With
Continuous Improvement When Lives Are on the Line with Jennifer Katongole
Jennifer Katongole is a continuous improvement coach and facilitator based in Kampala, Uganda, working with Medical Teams International. With over 15 years in the nonprofit sector across Africa and the United States, Jennifer blends Lean and Kata thinking with facilitation to help teams break down silos, focus on what matters most, and deliver life-saving care in even the toughest environments.Thr
Coach The Person Not The Problem (2nd Edition) with Marcia Reynolds
Dr. Marcia Reynolds, Master Certified Coach and Neuroplastician, is passionate about coaching leaders to engage in powerful conversations that connect, influence, and activate change. She has coached leaders, delivered leadership and emotional intelligence programs, and spoken at conferences in 47 countries. She has also presented at many universities including Harvard Kennedy School and Cornell U
Mastering FLOW with Rami Goldratt & Ajai Kapoor
For the last 20 years Rami serves as the CEO of Goldratt Group the largest global consultancy specializing in Theory of Constraints (TOC). Goldratt Group was founded by his father, Dr. Eliyahu Goldratt, with a mission to support managers in achieving breakthrough results. Rami has consulted a wide array of industries worldwide and is considered one of the most influential leaders in the TOC body o
Training as an Experiment with Julie Dirksen
Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and
Building the Skills-Based Organization with Koreen Pagano
Koreen Pagano, Co-Founder of Rising Tide Cooperative, is a globally recognized executive with deep expertise in skills strategy, AI transformation, analytics, learning technology, and immersive experiences. Koreen previously founded Tandem Learning, where she pioneered immersive learning through virtual worlds, games, and simulations. She has since held product leadership roles at Lynda.com, Linke
Everybody MATTERS with Bob Chapman
Recently recognized as a 2025 Top 50 Leadership and Management Expert by Inc., Bob Chapman is very intentional about building a better world. Bob Chapman is very intentional about building a better world. Chapman is Chairman of the Board and former CEO of Barry-Wehmiller. When he became chief executive in 1975, Barry-Wehmiller was a struggling $18 million business.Today, Barry-Wehmiller is a $3.6+
Accumulating Improvements with Jim Lancaster
Jim Lancaster is the CEO and owner of Lantech, LLC. The company has sales and manufacturing headquarters in Louisville, Kentucky, along with sales and manufacturing facilities in The Netherlands, sales and service operations in Australia and China. Lantech manufactures packaging and material handling machinery, including stretch wrappers, conveyors, and case forming machinery. This machinery is so
The Cost of Healthcare: Perspective from a Physician as a Patient
Bruce Schirmer, MD, has been on faculty at the University of Virginia since 1985 and serves as the Stephen H. Watts Professor of Surgery, the vice chair of the Department of Surgery, the division chief of general surgery and director of the surgery nutrition support service. Previously, he was the program director of surgery for 17 years. Schirmer has been a director of the American Board of Surge
Being Human: A Conversation with Anthony Howard
Dr. Anthony Howard, often referred to as the 'CEO Whisperer', is a philosopher, writer, entrepreneur, and acclaimed business mentor with twenty years of global experience. As a guide for CEOs across business, government, and civil society, he facilitates personal and organisational transformations, fostering a shift from instrumental values to virtue and transcendental values.Anthony is the CEO &a
A Life’s Work with Andrew Baughen
Andrew Baughen teaches ethics at Bayes Business School and researches the intersection of faith and work with an emphasis on worldview and generative business. He leads the Soulful Enterprise project that develops fresh ways of seeing the whole value of business and runs Soul Factor talks explore the distinctive of work rooted in Christian faith. His latest book is called A Life’s Work. How to fin
Talk to the Elephant with Julie Dirksen
Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and
The Power of Mattering with Zach Mercurio
Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology.He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His forthcoming book, "The Power of Mattering: How Leaders Can Create a Culture of Significance," will be released by
Meeting Reduction Initiative with Steve Nicoll
Steve Nicoll is a trusted business excellence coach who helps turn bold ideas into lasting change. With decades of cross-industry experience, he’s known for bridging strategy and action, whether in the boardroom or on the shop floor. Calm, engaging and grounded, Steve quickly builds trust and inspires teams to embrace improvement with energy and purpose. He listens deeply, empowers others, and del
Making Leader Standard Work WORK with Mike Martyn
Mike Martyn is the founder of SISU Consulting Group, an internationally recognized and award-winning firm dedicated to helping organizations drive superior business results by creating continuous improvement cultures where “improving the work is the work.” Mr. Martyn is the author of Own the Gap and Management for Omotenashi, and editor of the Shingo workshop series books: Cultural Enablers and Bu
Dare to Care with Jane Adshead-Grant – Part 3
Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony.She
Dare to Care with Jane Adshead-Grant – Part 2
Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony. Sh
Dare to Care with Jane Adshead-Grant - Part 1
Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony. Sh
Leadership as a process with Mark Rosenthal
Mark Rosenthal has been learning on the front lines of continuous improvement, quality improvement, and leader development in manufacturing, engineering, the service sector, and health care, for over three decades.His baseline background and training experience was with Toyota-trained teachers in the USA and Japan. Though he has worked with a wide spectrum of organizations ranging from strategic p
Three Insights of Organizational Excellence with Chris Butterworth
Chris is a certified Shingo Institute Faculty Fellow, Academy member, master trainer, and Shingo examiner. He is a co-author of four Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous, " The Essence of Excellence", ”Why Bother?”, and “Why Care?”. He is also editor of the Shingo Institute book “Enterprise Alignment and Results”. His sixth co-authored book “Leading Excel
Today Was Fun with Bree Groff
Bree Groff is a workplace culture expert and author of Today Was Fun: A Book About Work (Seriously). She has spent her career guiding executives at companies such as Microsoft, Google, Pfizer, Calvin Klein, Point32Health, and Memorial Sloan Kettering Cancer Center through periods of complex change. She is a Senior Advisor to the global consultancy SYPartners, previously served as the CEO of NOBL C
The Noise Between Us with Michael Chad Hoeppner
Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life.Michael has worked with some of the world’s most influential companies and leaders, across a wide range of industries, universities, and professional sectors. His corporate clients include: three of
The Dispo Expo Experiment
Dr. Rob Bradsher is the Medical Director for the TeamHealth Hospitalist program at Baptist Memphis. He is from Arkansas and went to medical school at UAMS where he was inducted into Alpha Omega Alpha. He has practiced in Memphis as a hospitalist since 2014 after completing his residency training in the Osler program at Johns Hopkins Hospital. He has built a distinguished career in both academic me
The Process Manifesto with Dr. Douglas Slakey
Dr. Douglas Slakey is an internationally recognized transplant surgeon, author, educator, healthcare professional, and administrator. Doug is Professor and Chair of Health Systems Science at Belmont University and Leads the Belmont Collaborative for Health Systems Innovation. He founded Process Health Consulting, a healthcare consultancy focused on enhancing and optimizing operations and process f
The Future of Work with Tyson Heaton
Tyson Heaton is Senior Director of Co-Learning and Business Strategy and a Senior Coach at the Lean Enterprise Institute (LEI), where he partners with organizations worldwide to guide enterprise transformations and develop leaders who can build learning organizations. His Lean journey began in food and manufacturing operations at JBS, Schreiber Foods, and Greencore before spending more than a deca
The Skills of Mattering with Zach Mercurio
Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology.He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His forthcoming book, "The Power of Mattering: How Leaders Can Create a Culture of Significance," will be released by
Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life
Jeff Wetzler has been on a quarter-century quest to transform learning opportunities and unlock human potential. Blending a unique set of leadership experiences in the fields of business and education, he’s pursued this quest as an international management consultant to executives in Fortune 500 corporations, as Chief Learning Officer at Teach For America, and currently, as co-CEO of Tra
The CI Movement: Lessons from a Lifetime of Improvement with Charlie Protzman
Charlie is an internationally renowned consultant, practitioner, author, speaker, and trainer, of Lean and Agile improvements spanning over 4 decades. Charlie has published 20 books to date, in healthcare, manufacturing, and a children’s book and received two Shingo Prizes. Seven of the books have been translated into other languages. There are more in the works. Charlie spent over 13 ye
Don’t Repeat Our Mistakes with Morgan L. Jones
Morgan started his career as a fitter turner and raised up through the rank to officer in theNavy. Morgan has over 30 years' experience in Lean and 25 years in Six Sigma, apragmatic and experienced improvement Leader, delivering over $2.21Bn in hard savings toorganization, improving customer, staff experiences and improved Health and Safety. Thelegacy capabilities of Business Improvement have resu
Never Lead Alone with Keith Ferrazzi
Keith Ferrazzi, is a #1 New York Times Bestselling Author of Never Eat Alone, Leading Without Authority, Competing in the New World of Work, and his newest book, Teamship: 10 Shifts to Becoming a Dream Team. Keith is recognized as the world's top executive team coach, having coached the transformation of Fortune 50 corporations, the World Bank, fast growth Unicorns and even governments of entire c
The Buy-In Advantage with Dave Garrison
Dave Garrison is the CEO of Garrison Growth, equipping leaders to generate buy-in and get the best results from their teams. Dave is a seasoned executive with experience as a board member at organizations like Ameritrade and as CEO of public and venture backed firms. A sought-after speaker and workshop leader, Dave has led hundreds of sessions for profit and non-for-profit organizations and for m
Shifting Toward Unorothodoxy - Part 4 with Dr. Michael Hein
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb
Shifting Toward Unorthodoxy - Part 3 with Dr. Michael Hein
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb
Shifting Toward Unorthodoxy – Part 2 with Dr. Michael Hein
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb
Shifting Toward Unorthodoxy – Part 1 with Dr. Michael Hein
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb
FLOW: How to Measure Value with Nigel Thurlow
Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean
FLOW: How to Flow & Deliver Value with Nigel Thurlow
Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean
FLOW: What is Value in Healthcare? with Nigel Thurlow
Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean
Stanford Medicine Center for Improvement with Lisa Freeman
Lisa (Elizabeth) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better Inspiring and accelerating the delivery of consistent, excellent care across Stanford Medicine measured by performance
Gary Peterson; The Improvement Legacy
Gary Peterson - Executive Vice President, Supply Chain & Production at O.C. Tanner Company As our Executive Vice President of Supply Chain & Production, Gary specializes in creating cultures of continuous improvement through manufacturing and leadership excellence. He leads our manufacturing, buying, engineering, refining, and logistics teams. Gary has been at O.C. Tanner for over 35 years
Toyota's Improvement Thinking from the Inside with Dr. Sarah Womack
Dr. Sarah Womack is a distinguished researcher and consultant in the field of Industrial Engineering. Her Ph.D. in the department of Industrial & Operations Engineering from the University of Michigan, Ann Arbor focused on the intersection of lean manufacturing practices and ergonomics. She has published peer-reviewed articles, presented as guest speaker at conferences and universities, and
Driving Improvement as a Medical Staff Professional (MSP) – with Kimberly Olson
Kim Olson entered the healthcare field in 2005 and has since held progressive roles in Health Information Management, Performance Excellence, and most recently, as Director of Medical Staff Office and Provider Enrollment operations, where she led initiatives to streamline credentialing workflows and improve cross-functional collaboration. She’s most energized at the crossroads of data science, lea
Radical Listening with Christian van Nieuwerburgh and Robert Biswas-Diener
Prof. Christian van Nieuwerburgh (PhD) is an academic, consultant and executive coach. He is Professor of Coaching and Positive Psychology at the Centre for Positive Health Sciences at RCSI University of Medicine and Health Sciences (Ireland) and Consulting Professor for Growth Coaching International, a provider of coach training and consultancy for the education sector. In recognition of his cont
Don’t Say Um with Michael Chad Hoeppner
Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life.Michael has worked with some of the world’s most influential companies and leaders, across a wide range of industries, universities, and professional sectors. His corporate clients include: three of
Ping: The Secrets of Successful Virtual Communication with Dr. Andrew Brodsky
Andrew Brodsky—a Harvard Business School doctoral graduate, award-winning business professor, management consultant, and expert in virtual communication at The University of Texas at Austin—has dedicated his career to unraveling the intricacies of virtual communication. Diagnosed with cancer as a teenager, his treatment led to a lifelong immune deficiency, which has resulted in years of his life b
3rd Edition of Humble Inquiry with Peter A. Schein
Peter A. Schein is the co-founder and CEO of OCLI.org in Menlo Park, California. He is a contributing author to the 5th edition of Organizational Culture and Leadership (2017). With Edgar H. Schein he is co-author of Humble Leadership (2018, 2nd ed. 2023), The Corporate Culture Survival Guide, 3rd ed. (2019), Humble Inquiry, (2nd ed. 2021 and 3rd ed. 2025), and&n
Scientific Thinking on our thinking with Kelly Mallery
I’ve spent my career helping teams and leaders navigate change—not by pushing harder, but by making the process easier, smarter, and, dare I say, even enjoyable. As the Operational Excellence Leader for two Viant Medical sites (New Hampshire and Michigan), I drive continuous improvement in high-stakes manufacturing environments. But my real passion? Helping change leaders like you overcome resista
Making Lean and Continuous Improvement Work with Darren Walsh
Darren Walsh is Director & Leadership Coach at Making Lean Work Ltd. A leading management consultancy specializing in helping business leaders and managers unlock the transformative power of continuous improvement. He has over 30 years of experience, working with some of the best in automotive, aerospace, medical devices, energy, technology, financial services, and business improvement.
The Block Diagram with Gemma Jones
Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Ma
The Secret to Meetings People Actually Enjoy with Jess Britt
Jess Britt is an executive coach and consultant who partners with leaders across sectors to transform their organizations through systematic approaches to managing people and work. She specializes in empowering senior leaders and teams in complex, dynamic environments to build collaborative, high-performing, data-driven workplace cultures using a facilitative leadership approach. As recently featu
SIM Labs in Health Care with Dr. James R. Korndorffer
James R. Korndorffer Jr., M.D., MHPE, FACS, joined the University of Texas Austin, Dell Medical School in January of 2025 and leads the continuum of medical education to train the next generation of physicians and health care professionals. In addition, he leads efforts across The University of Texas at Austin and The University of Texas System to support interprofessional education, curricular in
VITAL BEHAVIOR Blueprint with Dr. Julie M. Smith and Dr. Lori Ludwig
Dr. Julie M. Smith is a trailblazer in large-scale organizational behavior change. Her methods have garnered global awards and are backed by a wealth of case studies featuring organizations of all types and sizes.She has helped organizations identify and execute a wide variety of Vital Behaviors, from key behaviors related to executive decision making for a global oil company to front-line be
Plot the Dots with Gemma Jones
Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Ma
What’s Love got to do with it? With Julie Simmons
Julie Simmons, now retired, worked with her husband Scott as part of the Scott Wade Simmons & Associates, LLC providing leadership coaching and training in Strategy Development and Deployment, Leadership Development, and the Improvement Kata & Coaching Kata. Julie always had a passion for helping others develop their skills, capabilities, and confidence to solve complex challenge
Managing on Purpose with Mark Reich
Mark Reich spent 23 years working for Toyota, starting in 1988 with six years in Japan in the Overseas Planning Division, where he was responsible for Product Planning and collaborated with Chief Engineers to define vehicle specifications for overseas markets. This pivotal time was when Toyota introduced the Lexus to the world.In 1994, Mark returned to the United States and transitioned to the Toy
Getting UNSTUCK with Andrew Williams
Andrew is the Founder and Managing Director of Agility Consulting Group. He is a leadership enthusiast who is passionate about building leadership capacity to help organisations to make progress on big complex problems. He has been an Adjunct Faculty at the Australia Graduate School of Management (AGSM) at the University of NSW for 15 years where he facilitates executive programs in adaptive
Using Key Behavioral Indicators For Predictive Success with Jacob Raymer
Jacob Raymer is an internationally recognized speaker who addresses corporate, public and universityaudiences on the subjects of leadership roles and responsibilities, cultural transformation, and how to achieveorganizational excellence with the right behavior and sustainable long-term results. As the Shingo Institute’sformer Director of Education, Jacob co-created the Shingo Model and developed t
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