Get the Elephant Out of the Room: Outsmart Difficult People at Work
In this practical and powerful podcast series, Christopher Webber reveals the lessons he has learned through a varied and illustrious career: success at work isn’t about what you say—it’s about how you say it. He talks to a variety of people about their experiences of difficult people and shares insights you can use to overcome the challenging people who slow down decisions and create negativity. The podcast accompanies the book, Get the Elephant Out of the Room available on Amazon, eBook and on the website www.gettheelephantout.com. Managers who micromanage, colleagues who self-promote, and customers who push boundaries. Difficult people aren’t just annoying—they’re career roadblocks. But what if you could turn them into stepping stones to success?
Episodes
How to Exceed Your Own Expectations
If you are passionate about developing people to their full potential this is an essential listen. Amazon through their culture, processes and programmes force out ego and politics and develop people. In this episode we hear one of their success stories.
Jenny Schumacher is a Director at Amazon after starting 14 years ago as an Executive Assistant. She did not believe her manager who kept telling
How Predicting the Future Needs to be Your Superpower
We might not realise it, but when we are discussing plans and strategies with colleagues and customers we are trying to predict the future. People who have authority are people we trust to predict the future accurately
If you are trying to influence others, you need to build your credibility as someone with knowledge that others need to listen to .
In this episode I talk about how and why th
Delivering an Impossible Vision
If you have ever wanted to deliver a strategy that would truly change the performance of your business but were unsure how to start, this episode is for you.
Andy Gibson tells us about how he completely transformed a business in Australia. He expanded the category, stopped selling units, started selling fridges and turned a ready-to-drink spirit into a phenomenon.
He challenged perception, built
How to Do Hard Things at Work
Challenging situations are easy to avoid because we can deflect them to other people. But the people we really admire and the moments we are truly proud of are the ones who take personal accountability for doing hard things.
In this episode I talk about what is required to take personal accountability for tough moments and share some lessons we have heard from previous guests.
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Solving an Unsolvable Customer Problem
Great salespeople turn doubters into advocates. In this episode, we learn how it can be done under incredibly challenging circumstances.
How can you build trust with a customer who thinks you are exploiting them over price because they have no other options?
That is what Anthony Carter was able to do, despite being unable to cut the price.
He was faced with an angry customer, desperate to get a
How to Drive Loyalty Even in Commodity Sales
How can you build powerful partnerships and drive loyalty in markets where prices should dominate?
Michael Lange is a Sales Leader who has excelled in selling commodities for decades.
How?
He finds value based on true needs, not just costs. Then he is relentless in ensuring his teams deliver excellence.
In this episode he shares his insights, wisdom and experience in sales and lets us in on the
Surviving a Parental v Adult Onslaught
How to cope when a colleague shouts at you and becomes parental!
In this episode I talk to Mary Gregory who shares her experience from the past.
The lesson is that timing matters, but also that you need to respond with intention, not emotionally.
The patience to allow them to vent and to allow them to exhaust the emotion is a great start. It is important to let them feel heard, but not to allow
The Importance of Grit
Paula Tully is dedicated to creating leaders with intention, but her journey of success is an inspiring one littered with grit and vision.
In this episode we discuss the 6 “C’s” that form the heart of her coaching, but we delve into some of the toughest times in her life and share how Paula’s grit and optimism fuelled her through some very tough moments and set her on the path to today. Now she sh
Difficult Performance Management Discussions.
Performance Management. Every leader's responsibility, but not everyone can retain difficult people. Most destroy the motivation of the whole team and their own reputation by mishandling sensitive conversations.
In this episode, I talk to Jose Aguilar about his experiences living and working in different cultures and how he managed a very difficult conversation with a team member who was no longe
Get The Elephant Out Of The Room Book Launch Event
We invited an audience to join us at The Orchard for the launch of my book. In this episode, listen to an exclusive reading of an extract and hear an interview with me, Chris, talking about writing the book and answering audience questions about difficult people at work.
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I share my experiences and insig
Coping With Early Promotion
Early promotion in a career is not always a blessing. When you are young, self-doubt creeps in, and you have to deal with difficult conversations with colleagues and team members.
In this honest conversation, Helen shares her lessons, and we discuss imposter syndrome, trust, self-confidence and courage.
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Strategic Advice for Digital Doubters
In this special episode I invited an especially chosen panel to discuss the challenges of excellence in digital sales and marketing.
We explore what brands get wrong when trying to sell direct to consumers, we discuss the value of third party sellers and retail partners and we offer our advice for executives debating the importance of digital channels in their growth plans.
Panel members:
Ia
When Leadership Let Us Down
With AI knowledge loses value and we instead need people who are incredible collaborators, can solve problems and influence.
Unless we educate them we will not get them, but as the value of hourly charging reduces we have the chance to build magnificent development apprenticeship schemes.
In this episode I explan why we need to avoid becoming difficult people blocking the learning we need fo
Breaking the Rules of Society
There are 7 unspoken rules of society that we follow. When we break them we create an emotional reaction. In this episode I explore how they might affect business partnerships and the implications for customer relationships and internal partnerships.
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Eve
People Who are Disruptive and Argumentative
How can you deal with people who just want to argue during meetings, constantly challenge, complain and act negatively?
We all know them, they are never satisfied with anything and they destroy meeting flow.
But they are also valuable – knowledgeable and experienced. In this episode I explore their personality and share ideas on how to create boundaries, leverage their strengths and protect te
When your Boss Rejects Change
What if your Manager is the Barrier to Change.
Companies struggle with change, but what if it is the manager who is the barrier and the team want to change?
In this episode I explore some of the barriers that leaders might have to change and how you can communicate differently to be more influential.
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When Your Manager Makes You Feel Ignored
It seems the dream, to be left alone by the manager. But it isn’t. It feels lonely and there are fears of rejection and insecurity.
In this episode I share why it happens, how it feels and how you can make sure you get on the agenda and feel valued.
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Eve
Inspire People Who No Longer Care
How do you get the best work from someone who no longer seems motivated or interested?
Are you losing the best of your team because they are not motivated by money or bonus?
In this episode I share what picked me up when I felt demotivated and explore some ideas that might help you engage people who are currently drifting along
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People Who Exclude You From Meetings
Disrespect, frustration, and rejection are all results of attending meetings and then not being heard or given the chance to participate.
In this episode I explore why meetings can exclude certain people and what you can do about it so that your voice is heard and you are given the respect you deserve.
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People Who Email Instead of Talking
Long email chains slow decision making and complicate life enormously, so why do people insist on email instead of talking?
Fear.
In this episode, I unpick some reasons they use to justify it and offer advice for managers and colleagues who want to create an action-oriented and supportive culture.
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If you have to deal with difficult people at work the
Dealing with Illogical People
Illogical people can drive us crazy, why might they suggest such things? Why can’t they listen to what I say? Why don’t they accept the facts?
These questions create so much tension in our business and with our customers.
In this episode I explore logic, decision making and help you to understand how these illogical people are thinking so that you can make some choices about how to succeed.
Dealing with Unmotivated Team Members
We recorded this special episode with an expert panel live at The Orchard in London.
The question we debated was : How to deal with a staff member who is disengaged and unmotivated after returning from parental leave.
We explored why they are disengaged, whose problem is it, who should help, how the organisation should welcome people back and is it culturally outdated to expect people to be
People Who Gossip
Are you frustrated by office gossip? Do you have to deal with rumours and leaked information undermining your team culture?
Gossip is not always toxic, it plays an important role in social connections. In this episode I explore the challenges of office gossip, explain how it is a positive part of culture and share some ideas on how you can own the narrative about you and avoid leaks and speculati
People Who Reject Feedback
It can be highly frustrating when people reject feedback or even worse, seem to accept it only for nothing to change!
In this episode we explore the commercial opportunity that exists should we be able to overcome this. We explain some reasons why they may react this way and provide you with actions you can use to better connect and land your feedback.
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Buyers Who Won’t Make a Decision
It is very frustrating when buyers or customers don’t make a decision – especially when it was their idea to ask.
In this episode I explore what the hidden barriers could be, share some personal examples of what happened and provide you with tips on how you can better influence people to make decisions faster.
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Every 2 weeks I publish a newsletter to the community
People Who Steal Your Work
How do you deal with people who steal your work and steal credit for your work?
It makes you angry, they get opportunities and they get recognition.
A frustrating part of working life is completing a task only for someone else to get the recognition, especially if they didn't do as much as you did.
In this episode I explore when this happens, why they do it, how it makes you feel and most
People Who Mislead Us
The idea of someone lying to us creates huge fears, especially if they are a work colleague or a key supplier.
Trust underpins who we are and how we cooperate with the people around us. A breach of trust through lying is a dramatic issue to have to manage.
But people try to mislead us every day, sellers, buyers and colleagues. How should we deal with it?
In this episode I talk through;
Lead Generation and Outbound Sales in 2025
One of the biggest issues facing SaaS companies today is a decreasing response rate to lead generation.
There are ever increasing tools for automation and personalisation, yet leads are not responding, why?
This is the question that Alex Young and I discuss on this episode. We offer our viewpoint and some actionable tips that you can use immediately to help you generate and nurture your leads.
Dealing With Disrespect
We hate to feel disrespected, our ego cannot stand it. But what about when we accidentally disrespect others?
In this episode I explore the concept of respect and how we can offend people through small actions and distractions.
I explain how to avoid the pitfalls and help you to understand why you might be feeling disrespected by people around you.
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Every 2 weeks I p
Who are Difficult People?
In this episode I describe 4 aspects of difficult people. Ego, Skill versus Will, Imbalance of Results & Relationships and a Clash of Intentions.
We explore what they are and how they create tensions and how we can engineer difficult people around us if we fail to take time to understand why they are doing what they are doing.
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Every 2 weeks I publish a newslet
If I was being dishonest, this is what I would do...
Nobody likes being dishonest and lying, so we give away clues in our communications.
If you are aware then you can protect yourself.
Listen and pay attention, plus ask the right questions and you can be in charge
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If I wanted to control your weekend I would...
Buyers send demands on Friday, with the instruction to send a proposal which puts pressure on your weekend and get you thinking about work.
That way, they become a bigger force in your mind and seem more powerful than they really are.
Don't get drawn in
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If I wanted you to slash your price...
If I wanted you to slash your price this is what I would do...
Decisions are emotional and making others feel uncomfortable is a key buyer tactic to cut costs.
Making suppliers feel they are unfair, unreasonable, especially in industries like health can work very well.
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Communication with Power for Leaders
Leadership is about people and to influence people you need to be able to listen and communicate with confidence.
In this episode we talk with Stacey Hanke about how.
We discuss understanding your personal impact and the importance of watching yourself on video to see how you communicate through your audience eyes.
Stacey shares her insights in the power of consistency and your personal brand
How Buyers Build Power Over Suppliers
If I worked in procurement and I wanted to build power I would....
In this series we share insights into how difficult customers behave. Here I share insights into procurement and the way they create leverage and power over purchasing and decision making.
Lead First; Location Second - The First & Last Rule in Remote Working
We are entering a revolution in work, the first major changes in 100 years.
Not since the days of the introduction of the 5 day week and the 9-5 workday have we seen so much turmoil.
Companies are struggling to adapt to remote and hybrid working and managers and businesses are making mistakes.
I wanted to learn more and understand what and how to address these issues so I spoke with Wayne Turme
The Value of a Chief of Staff
What is a chief of staff? What value do they bring to an organisation?
These were questions I put to Maggie Olson. She has spent years developing the role, building it into a key member of business delivery and operations and creating the skills and competencies that deliver excellence.
Her response explained how critical the Chief of Staff can be in delivering the organisations strategy, vision
Skills Sprint: Play to Your Strengths
I talked to Beth O'Neill and we discussed how we too often focus on negativity.
We need to shift towards a positive mindset and then we have a positive impact on the people and the world around us.
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Play to Your Strengths & See the Strength in Others
Too often we focus on weaknesses. This is damaging to our confidence and to our development.
Beth and I discuss how to be positive and build confidence through a strong mindset and building on strengths.
By engaging with a positive intention we can influence and change the people around us
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Skills Sprint: The Loneliness of Leadership
Who do you talk to when you need support but don't want to look too vulnerable to your colleagues or team members?
A difficult question to answer.
Leadership can be lonely and Tim Kemp is determined to solve this problem through peer coaching.
He wants us to be asked critical questions to help us think again and to find new ways of solving problems.
He wants to nurture curiosity and humility
I
The Loneliness of Leadership
Tim Kemp describes the 'loneliness of leadership' beautifully.
Not just in terms of responsibility of decisions, but also in terms of having no one to talk to and get support from.
It is a barrier for development and Tim has set about addressing this through peer coaching and creating spaces where leaders can be asked critical questions.
We explore this topic and discuss the lessons for all
Skills Sprint: Success in Difficult Conversations.
Practice makes perfect! That is a well known phrase, yet at work too often we don't want to or don't get the chance to practice.
Phil Allen is on a mission to change that and provide teams and managers with safe spaces and real life opportunities to practice difficult conversations.
In this episode I share my key lessons from talking with Phil and the ways you can help your teams get confidence.
The Secret to Success in Difficult Conversations.
There is a difference between the attitude towards training and practice between sports people, musicians and performers; and people in business.
In business, practice is seen as negative, in performance it is essential.
In this episode we discuss how practice can become part and parcel of business and the importance of creating a safe space in which to develop and learn.
Phil sets up pra
Skills Sprint: A Business Without Managers
Is your business struggling with staff motivation? Are your products and services up to the expectations of customers or is there space for more?
Mayden struggled with these questions and they tore up the rule book and got rid of their managers.
Today they are thriving.
In this episode I share my learning from a conversation with Michelle who set up the coaching framework that they rely on to dr
Run Your Business Without Managers
Mayden made a decision to operate without managers.
They realised that they needed to provide some frameworks for their teams so they created internal coaches.
Since then they have become more efficient, more effective and receive excellent customer feedback.
In addition their staff are all proud to work there.
In this podcast we explore the model with Michele who is the owner of the coaching
Skills Sprint : Break Silos & Build Trust
We hear complaints about favouritism, silos and politics across business frequently. Yet, few are able to solve these issues
Reciprocal mentoring could be a powerful tool to help.
This episode summarises the conversation with Gilly Shapiro who is helping companies to set up and manage this process.
The idea is simple. Connect people across boundaries such as department, location, hierarchy
Break Silos, Build Trust and Build Capability
Mentoring is a popular system to pass knowledge down through the business, but it is one way and can be seen as old fashioned.
Gilly Shapiro is pioneering a system of reciprocal mentoring, a system where both partners are both mentor and mentee.
She explains how it is done and how with her gentle guidance they have seen it break down business silos and increase trust across the business.
Skills Sprint: Hidden Skills of Coaching
Coaching is an exploding industry with so many people offering services and indeed using coaches, but is it easy to set up an internal coaching programme?
Not as easy as you think.
As a follow up to the conversation with Harriet Nelson, in this skills sprint I summarise my thinking.
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Hidden Skills of Coaching There’s More than Meets the Eye
Many businesses want to save money by appointing internal coaches from their senior people, but is this a smart approach?
Harriett was an internal coach and she tells us what it takes to be a coach and what is required to set up an internal programme.
Her experiences changed her life, but an internal coaching framework is not a quick and cheap strategy.
Find out why and what is involved in this
Special : The F Word in Leadership Audience Questions
In this episode we involve our expert panel audience and debate the radically different approach to leadership - focus on followership.
Fielding questions and challenges from the audience Tony emphasises the points and the process.
We discuss the importance of rituals and how these can unify and inspire generations of teams
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Special: The F Word in Leadership
Leaders do not to be charismatic and extroverted. Leaders are not born, they can be built if instead of focusing on themselves, they focus on building followership.
In this special episode recorded with an audience in London we discuss the process and how it is radically different and challenging to the traditional leadership programmes.
Learn how you can adopt this methodology to become a truly
Skills Sprint: Building Accountability into your Team
A frustration in team performance is often feeling under estimated, or siloed into a specific set of tasks.
After talking to Jo Keeler I realised the importance of making time to allow your team to connect with each other and share their own preferences and strengths.
By sharing with each other you strengthen the web of connections, but also you help each person share perhaps hidden skills
Accou
Creating Accountability in Your Team
As a leader, one of the key challenges is ensuring your team takes responsibility for tasks. Jo Keeler works with teams around the world to help them operate more effectively.
She shares her advice for leaders who want to get more from their people through creating accountability and sharing skills.
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Skills Sprint: Setting Excellence as the Standard
I spoke with Lyndsey Knox a personal trainer who transformed her life from musician to professional athlete.
Here I share the key elements we discussed so that you can make positive changes to your team and create a new and improved, more confident, upgraded version
Hold yourself accountable for excellence and high standards for yourself and the people around you.
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Changing Your Life Through Personal Accountability
Yours is the voice you hear the most but making hard choices to change your life is difficult despite what you say to yourself. The easy path is tempting.
Lyndsey changed her life and now inspires and coaches hundreds of others to do the same
She shares her insights and experience with us so that you can make the changes you want to make and be accountable for creating the new improved you.
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Skills Sprint: Coping with the Stress of Accountability
Coping with the pressure and expectations of being a manager or leader is tough and relentless.
Great leaders can sustain performance because they cope well with being accountable.
Here are my take-aways that could help you sustain high performance leadership and stand out from your colleagues as someone to notice
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Coping with the Stress of Accountability
Radical responsibility is leaders taking on accountability for performance.
It is central, but it is stressful.
How can you as a manager be accountable for performance but not burn out under pressure.
We talk about mindset and controlling issues so that you can be in charge and sustain long term results and stand out in your organisation.
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Skills Sprint: Live the Values & Build a Performance Team
Every business has values but not all live them. In this episode I share my highlights from the recent episode that could help you build a strong performance culture based on values through holding each other accountable for actions.
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Living Values Through Actions & Accountability
All businesses have values but for many they are just words. In this episode we share ideas on how to live values every day and as such create a wonderful performance culture in your team
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Skills Sprint : Accountability for Customer Excellence
Getting your team to care about customer excellence can make a big impact on business performance.
Here are my key headlines from the conversation with Andy where we discussed accountability for customer excellence.
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Accountability for Customer Excellence
Andy tells us how he gets his large team to care as much as he does about customer experience and customer success because if they don't care about excellence then the customers won't experience it and the production is a failure.
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Skills Sprint : Sharing Accountability for Change
If you want things to change, you need to make people accountable for it.
Here are my headlines from the conversation with Shireen Hilal on shared accountability for delivering change.
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Sharing Accountability for Implementing Change
How do you ensure changes happen? How do you make your team accountable for what they do each day? That is what I discussed with Shireen Hilal. She is an adviser to professional services businesses and uses a variety of strategies to embed change. An essential listen for people wondering how they can get their team to focus on the important issues.
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Skills Sprint: Difficult Conversations with Employee Groups
Difficult conversations are not just 1:1. Often businesses need to make changes that will affect many employees.
In this episode I share my highlights from the conversation with Joe Perry and his lessons from working with trade unions and influencing change.
I share tips that all managers can use to implement change through their teams.
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Difficult Conversations with Employee Groups and Unions
Difficult conversations are not just 1:1. Often businesses need to make changes that will affect many employees.
In this episode we talk about the importance of relationships to create trust and how to use them as the foundation for change together with processes and agreements.
Tips that all managers can use to implement change through their teams.
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Skills Sprint : Restructuring & Difficult Conversations
In this highlights episode I reflect on what I learned from David Ford about setting up an organisation for restructures.
A key message was "prepare more for sharing bad news than for sharing good news, because it is much harder!"
People want to know what are the implications for them and what is going to happen so when you talk, you must know what these details are.
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Restructuring & Difficult Conversations
Difficult conversations may involve redundancy and restructure. When you have recruited someone into a business as a talent and now you need to tell them that they are no longer needed it can be challenging.
With recent high profile errors, how organisations create the appropriate space to have these conversations is an art.
In this episode we talk to David Ford about his experience of how busin
Skills Sprint : Staff Performance Management
Workplace conflict has an impact on quality of life and mental health.
For managers that creates a responsibility to be good at dealing with conflict.
Here I reflect on what I learned from talking to Richard Saundry
1. Don't assume managers are capable
2. Address issues as early as possible
3. Plan and think ahead
4. Find shared interests
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Difficult Conversations & Staff Performance Management
When 1/3 of people report that they have conflict at work and knowing that people leave their manager, not the business, then the responsibility to resolve conflict becomes essential.
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Skills Sprint : Adapting Style in Difficult Conversations
Jeff Benveniste teaches 5 different styles of conversation to clients and encourages them to experiment. His message to choose the style that will work best for the person you are talking with, and to practice and experiment to make it succeed was a powerful one for me.
Practice is something that I know builds confidence - something that we all need when we enter difficult and uncomfortable sit
Difficult Conversations & Adapting Your Style
Difficult conversations are only one type of business related discussion which means that it is important to be able to adapt. A fixed mind set where someone uses the same approach regardless of the challenge will damage relationships.
Jeff and I discuss how we can experiment with different styles, practice our approach with the goal to make difficult conversations, smoother and less challengin
Skills Sprint : Facilitated Discussions in Conflict
Conflict is the gap between expectations and reality. It is the source of many leadership challenges, trying to deliver team performance and build trust.
Kate Waterfall Hill shared tips on how to facilitate conversations between team members who don't get along.
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Difficult Conversations & Facilitated Mediation
Difficult conversations are key for any leader to be able to navigate in order to coach, deal with conflict and create a strong culture.
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Skills Sprint : Being a Sustainability Leader
Sustainability leadership and hitting climate goals are challenging but as leaders you have the power to achieve them.
Will spoke of how the skills you have that deliver excellent performance can also deliver these incredible objectives for change.
Here I share my tips from what he said.
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Becoming a Leader of Sustainability
Will has spent his career to date helping organisations build new capabilities and solve strategic challenges.
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Skills Sprint : Sustainability as a Business Opportunity
When you push for a no it changes the tone of meetings. Bradley learned that it accelerated finding investors.
We also learn that building a successful business isn’t always about following a passion. It can be about finding a trend and a need that you can fulfil.
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Sustainability as a Business Opportunity
Bradley Hornby is the co-founder of Homebound, a direct-to-consumer "Furniture as a Service" marketplace, launched to plug the gap of both an ever-growing rental market and increasingly environmentally conscious consumers who wish to avoid high prices and fast furniture. Before Homebound, Bradley was a commercial leader with over 13 years of business development experience most notably took Fever
Building a Business Community for Sustainable Goals
With a background in Psychology and Philosophy, Richard spent 20 years creating behaviour change through training and education in the retail environment. He is one of two co-founders of Play It Green an award-winning, B Corp-certified sustainability business built on a transparent conscious capitalist model.
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Tracking & Measuring Sustainability Targets
Considering himself as a global citizen,
Hain has been fortunate to live in 6 countries. Prior to joining EcoCertify, Haindeveloped 20 years of international management experience in multiple sectors.
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Self Imposed Carbon Tax & Sustainable British Rum
Gemma & Russ are founders of Two Drifters Distillery, the world’s first distillery to have a carbon negative footprint. A self-imposed carbon tax forces the business to avoid creating CO2 emissions, rather than offsetting ones that have already been created.
With Russ’ Chemistry background and Gemma’s marketing skills, the two are making sure that Two Drifters rums are in the mix on the globa
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