The Paycast Network
The Paycast Network is a podcast dedicated to educating, informing, and uniting professionals in the payments and fintech industry. It aims to elevate the industry to a new standard of quality and expectation.
Episodes
Demystifying the Clock: Zac Gottlieb on Transparency and Higher Standards in Merchant Services
In this episode of the Paycast Network, host Chase sits down with industry innovator Zac Gottlieb, founder of Tampa Bay Pay, to pull back the curtain on the often-misunderstood world of payment processing. Zach shares his journey from operating as a solo producer in Richmond, Virginia, to organically building a dynamic sales team in St. Petersburg, Florida, detailing the operational shifts require
Beyond the Boys' Club: The Unfiltered Truth About Women in Sales and Payments
In this empowering episode of The Paycast Network, host Chase sits down with industry leaders Raquel De La Fuente, Lynn Soram, and Tina Waldrup for a candid, unfiltered conversation about the realities, challenges, and triumphs of being a woman in the male-dominated industry. After kicking things off with a lively sales trivia game, the panel dives deep into the unique advantages women bring to th
40 Years of Payments and the Power of Community: Leading the Midwest Acquirers Association with Rod Katzfey
In this episode of The Paycast Network, we sit down with payments industry titan Rod Katzfey—Chief Strategy Officer of Pay Compass and President of the Midwest Acquirers Association (MWAA)—for an inside look at a legendary 40-year career in merchant services. Rod tracks his evolution from a 100% commission sales rep to an industry leader who has spearheaded over 24 M&A deals, sharing his found
From the Stairwell to Audemars Piguet: Andrew Gill’s Merchant Services Playbook
In this episode of The Paycast Network, host Chase sits down with Andrew Gill of Gill Payment Solutions to chart his remarkable evolution from a zero-training telemarketer conducting interviews in office stairwells to a powerhouse in the merchant services industry. Andrew pulls back the curtain on his strategic transition from a structured W2 sales manager to a high-earning 1099 independent agent,
Diving Deep into SEAA 2026: Magic, Mentorship, and the Future of Payments
In this dynamic episode of The Paycast Network, host Chase and a full house of industry experts, including John McCormick of the Southeast Acquirers Association (SEAA), dive into the much-anticipated 25th Anniversary SEAA Conference at the iconic Fontainebleau Miami Beach. The discussion transitions from a lighthearted 1950s sales trivia session to deep insights for new agents, emphasizing the pow
The Art of Merchant Stickiness: Jesse Memmel Uncovers the Secrets to Retention
In this episode, host Chase Gunnell sits down with industry expert Jesse Memmel to dissect the critical strategies behind "merchant stickiness". Moving far beyond basic rate and terminal discussions, the conversation shifts to how agents and ISOs can truly lock in their merchant relationships by providing indispensable third-party value. They explore practical solutions like the Enroll a
Handshakes, High Standards, and Einstein’s Hair: Redefining the Payment Brand
In this episode of the Paycast Network, we’re joined by industry heavyweights Andrew Gill, Zach Gottlieb, and Clay Shivers to pull back the curtain on what it actually takes to build a standout brand in the 2026 payment landscape. We dive deep into the diverse philosophies behind their success—from Andrew’s luxury "Black Card" aesthetic and personal touch at Gill Payment Solutions, to Za
From Grit to High-Risk Greatness: A Masterclass with Scott Morley
Joining the Paycast Network for an insightful 1-on-1 is Scott Morley, a self-described industry "dinosaur" and the current Director of Strategic Partnerships at Linked2Pay. Scott traces his extensive career from the early days of door-to-door sales to his current role navigating the specialized world of "complex" merchants, such as travel businesses and collection agencies. Thr
From the Call Center Grind to POS Powerhouse: Jesse Memmel’s "No Plan B" Philosophy
In this episode of The Paycast Network, industry veteran Jesse Memmel—former founder of Paradise POS and current Chief Product Officer for Enroll and Pay—shares his evolution from a 2003-era call center "phone guy" to a leading fintech visionary. The conversation kicks off with a look at the psychological tactics that drive high-level sales, including the anchoring effect and the Ben Franklin effe
High Stakes & High Risk: Master the Maze of Merchant Processing
In this episode of The Paycast Network, host Chase Gunnell sits down with experts Zack Gottlieb, Andrew Gill, Clay Shivers, and Scott Morley to demystify the high-stakes world of high-risk merchant processing. The panel explores why the 1% chargeback threshold is often subjective and how underwriters evaluate complex factors like bank account liquidity relative to ticket size to determine a merch
Duck or Die: Mastering Persistence and the Backdoor Sales Approach
In this high-energy episode of The Paycast Network, host Chase Gunnell sits down with guests Jason Isidore, Carlos Nieto, and Noah Balderas to deconstruct the grit and psychology of merchant services sales. The session starts with a ruthless round of "Sell Me This Duck," where Carlos secures a win with his dramatic "buy it or die" pitch. The team then pivots to hard-earned sale
From "Knuckle-Busters" to Industry Legend: The John McCormick Story
In this episode of The Paycast Network, we sit down with industry veteran John McCormick, the Owner and VP of General Credit Forms (GCF) and the founder of the Southeastern Acquires Association (SEAA). John shares his unique journey from working as a CPA and attending law school to joining the family business his father built from the ground up starting in 1973. We dive into the fascinating evolut
Beyond the Countertop: Dejavoo’s Bold Leap into Omni-Commerce and Unattended Payments
In this high-energy episode of the Paycast Network, host Chase sits down with industry heavyweights Kevin O’Connell of Dejavoo and Dave Humphrey of Bryte Payments to explore a payment landscape that is being radically rewritten. After warming up with a bit of vintage tech trivia, the panel dives into Dejavoo’s strategic evolution from a legacy terminal provider to a full-fledged Omni-commerce powe
SEAA’s 25th Anniversary: John McCormick and a Paycast Network Milestone
In this historic episode of The Paycast Network, we celebrate a monumental milestone as we officially announce our role as an Official Media Partner for the Southeast Acquirers Association (SEAA) 25th-anniversary conference. This partnership marks the very first time Paycast has served as an official media partner, and we are thrilled to be joining the industry at the legendary Fontainebleau Miami
The ROI of Sweat: Why Your Workout is the Secret to Closing More Deals
In this high-energy episode of The Paycast Network, we dive into the powerful intersection of physical fitness and professional peak performance with guests Jason Isidore and Noah Balderas. The crew breaks down eye-opening research revealing that active employees enjoy a significant wage premium and that "fit" CEOs lead companies with up to 10% higher market value. Beyond the statistics, Noah and
Grit, Gum, and GPT: Forging a Tech-Forward Future in Merchant Services
In this high-octane roundtable, host Chase sits down with industry heavyweights Steven, Adam, and Kermit to dissect the evolving landscape of merchant services and the thin line between being a commodity and a true partner. From the heated debate over building proprietary POS "moats" versus staying platform-agnostic to the brutal reality of recruiting 1099 agents—including a cautionary tale about
The Silicon Shift: From Trivia Bots to Intent-Based Living
In this episode of The Paycast Network, Chase Gunnell and James Ringstaff explore the silicon-soaked reality of 2026, beginning with the debut of "James AI," a custom application designed to take over the show's trivia segment. The hosts unpack the psychological hurdles of AI adoption, comparing current skepticism to the early days of self-driving cars, while showcasing how tools like Python and N
The Credit Karma for Small Business: Decoding Financial Health with Adam Niec
In this episode of The Paycast Network, we dive deep into the world of merchant services and business lending with Adam Niec, the Founder and CEO of RateTracker. Adam shares the "baptism by fire" experience of a grueling seven-month SBA loan process that nearly drained his company’s cash flow—a journey that ultimately inspired the creation of Score. Described as the "Credit Karma for small busines
The Long Game: Closing Deals That Don’t Want to Be Closed
What do you do when a prospect says "no" for four straight years? In this second installment of our masterclass with Steven Morris and Jason Isidore, we’re moving past the pitch and into the grueling reality of the sales cycle. Steven and Jason reveal the specific rituals—from pre-game visualization techniques learned on the baseball diamond to the "Christmas card strategy"—that keep them top-of-m
Payments Unplugged: From Seinfeld’s Black Card to Dejavoo’s Mobile Revolution
In this high-energy episode of The Paycast Network, hosts Chase and James sit down with Ron Yannai, VP of Sales at Dejavoo, to explore the cutting edge of mobile payment technology. The conversation kicks off with some surprising industry trivia—uncovering the truth behind Jerry Seinfeld’s legendary role in the Amex Black Card’s origin and the telegraphic roots of Western Union—before diving deep
Beyond the Bottom Line: Building a Century-Long Legacy with Adam Niec
In this compelling episode of One-on-One Spotlight, Adam Niec of RateTracker pulls back the curtain on the merchant services industry to reveal the human heart behind the high-stakes data. Moving beyond his initial collegiate dreams of the NFL, Adam shares the raw story of his early entrepreneurial stumbles, the pivotal $300 check that changed everything, and the profound influence of his family’s
The Social Sales Playbook: Cultivating Community and Authority on Facebook
Chase and James sit down with industry experts Kermit and Adam to explore how Facebook can serve as a powerful, relationship-driven complement to your existing sales strategy. The discussion reveals two distinct paths to organic growth: Adam’s "80/20" approach to personal branding that prioritizes authenticity over hard selling, and Kermit’s method of building influence by becoming a helpful admin
Sell Me This Duck: Mastering Mindset & Overcoming Rejection
Join us for a high-energy masterclass on the art of selling as fan-favorites Steven Morris and Jason Isidore return to the studio. What starts with a hilarious improv challenge to "sell this rubber duck" quickly evolves into a deep dive into the psychology of the modern salesperson. From re-framing rejection as a necessary step toward success to tackling the dreaded "I'm happy w
The "New Kid on the Block": Unlocking the Power of the Dejavoo P18 & DejaPayPro
Join Chase and James as they welcome Dejavoo’s VP of Sales, Ron Yannai, into the studio for a hands-on look at the next generation of payment hardware. The team breaks down the versatility of the Dejavoo lineup—from the mobility-focused P8 and P12 to the integrator-favorite P18 with its innovative swivel display—while demonstrating how DejaPayPro is streamlining the checkout experience. Tune in fo
The 2026 Reset: Swimming in New Pools, Talking Less, and Finding Your "Why"
In this conclusion to our New Year’s special, the team shifts focus from reflecting on the past to executing for the future. Chase, James, Stephen, and Jason trade war stories and strategies for 2026, covering everything from the discipline of 2,000 cold calls to the necessity of targeting software verticals. Whether you need to build a vision board, curate an audiobook library, or just learn when
Dejavoo’s P-Series Revolution: Dual Screens, Deep Linking, and the End of Legacy Hardware
In this hardware-focused deep dive, Chase and James welcome in Dejavoo’s Ron Yannai to explore the cutting-edge versatility of the P-Series line. The trio breaks down the rugged capabilities of the P8 handheld—revealing exclusive new models featuring dual screens and printer-less designs tailored to rival major competitors—before shifting to the robust, "business-in-a-box" potential of t
Red Underwear, Champagne, & Cold Calls: The Blueprint for Closing Out the Year
Ring in 2026 with the Paycast crew as they blend holiday hilarity with high-level sales strategy. The team shares ambitious resolutions and reveals how to turn the December "slow season" into a competitive advantage in the merchant services industry. Tune in to discover why targeting CPAs, mastering new tech, and sending strategic gifts—like champagne and custom cutting boards—are the ultimate blu
Beyond the Swipe: AI and the Invisible Future of Payments
In this episode of The Paycast Network, Chase Gunnell and James Ringstaff sit down with Ron Yannai, VP of Sales at Dejavoo, to explore the rapidly evolving landscape of 2026. From the launch of AI-powered support bots and dual-screen hardware to the rise of cryptocurrency and ad-driven payment terminals, they discuss how the industry is making transactions faster and more intuitive. Whether debati
Fines, Fees, and False Promises: The Reality of Dual Pricing
In this high-stakes episode of The Paycast Network, the team dives deeper into the complex world of dual pricing, surcharging, and the rising tide of non-compliance fines. Chase Gunnell and a panel of industry experts—James Ringstaff, Carlos Nieto, and Dave Humphrey—unpack why some ISOs are willing to gamble with heavy penalties and how a lack of education is leaving many sales agents vulnerable.
Card Networks are Cracking Down on Dual Pricing Violations
This episode of The Paycast Network, featuring Chase Gunnell, James Ringstaff, Carlos Nieto, and Dave Humphrey, dives into the complicated world of dual pricing, cash discounting, and surcharging in the payments industry. The hosts discuss how the lines between these practices are often blurred—sometimes intentionally by agents and ISOs seeking greater profit margins—leading to non-compliance and
The Good, Bad, and Ugly of Leases
This episode of The Paycast Network, featuring Chase Gunnell, James Ringstaff, and Carlos Nieto, explores the pros and cons of equipment leasing in the payments industry. While leases can be beneficial for high-cost POS systems by reducing upfront expenses, the discussion focuses heavily on the negative side, including predatory leasing practices, merchants getting stuck in long-term, non-cancella
The Firing That Saved My Career: How Carlos Nieto Rebuilt His Path to Success
This episode of The Paycast Network's "One on One Agent Spotlight" features guest Carlos Nieto. Host Chase Gunnell discusses Carlos's unexpected journey into the merchant services industry, starting from running a shipping and rental store, then transitioning through the mortgage industry, and finally into an RM role where he faced initial struggles with pricing and compensation. Carlos shares a p
From Legacy Terminals to the Cloud: The Story of Dejavoo
On this episode of The Paycast Network, hosts Chase Gunnell and James Ringstaff sit down with Venkat Kal, CTO of Dejavoo, to delve into the fascinating history and future of their payment technology. Venkat shares the journey of Dejavoo, from its roots catering to the needs of smaller ISOs and developing solutions on older payment terminals, to the present day with the innovative iPOSPays platform
Contracts Risks and Realities
This episode of The Paycast Network features host Chase Gunnell alongside payments professionals Steven Morris and Carlos Nieto. Together they welcome attorney Scott Reib back to the panel to delve into the critical topic of contracts between agents and ISOs. The discussion provides essential advice for agents—new and seasoned—on navigating the fine print, emphasizing the necessity of reading and
The $3,700 Year and the Christmas Morning Tech Support: The Real Cost of Success
This episode of The Paycast Network: One on One Agent Spotlight, features Jason Isidore of Summit Payment Solutions, who shares his unique journey into the merchant services industry. He discusses his start in sales after his Division 1 baseball career at Coastal Carolina, transitioning from office supply and telecom sales to working at Chase Paymentech, and eventually starting his own company, Su
Get CEDP Compliant: Strategies for Merchants & ISOs with Dejavoo
On this episode of the Paycast Network, Get CEDP Compliant: Strategies for Merchants & ISOs with Dejavoo, James Ringstaff, and Chase Gunnell dive into Visa's new Commercial Enhanced Data Program (CEDP), which replaces old Level 2 and Level 3 interchange programs, ending the era of 'auto-filling' transaction data. Joined by Dejavoo's CTO, Venkatarama Kalyanaraman, they discuss w
Agent Roundtable Part 2: Clients, Contracts, and Compensation Splits
On this episode of The Paycast Network, the Agent Roundtable brings together payment professionals Steven Morris, Jason Isidore, Gino Prozzi, Noah Balderas, and Julio Tineo—to reveal key strategies for success, starting with the easiest verticals to close, such as auto repair and liquor stores, where the owner-operator model drives quick decisions. They stress that true longevity comes from build
Agent Roundtable Part 1: Industry Advice, War Stories, and Best Practices
Place Description HereOn this episode of The Paycast Network, the Agent Roundtable brings together payment professionals Steven Morris, Jason Isidore, Gino Prozzi, Noah Balderas, and Julio Tineo—to share industry advice, war stories, and best practices. The agents discuss how they "fell into" the merchant services space and recount the excitement, mistakes, and lessons learned from signing their
Loyalty Simplified: Extra360 & Dejavoo’s Game-Changing Partnership
In this episode of The Paycast Network, host Chase Gunnell and co-host James Ringstaff sit down with Irem Tuzunapler, Chairperson, Co-Founder & Co-CEO of Extra360, and guest Carlos Nieto, National Account Specialist. The conversation highlights the new partnership between Extra360 and Dejavoo, created to transform loyalty and customer engagement for small and mid-sized businesses. Irem shares
Fueling the Future: Valor, WEX, and the Fast Moving World of Payments
Join hosts Chase Gunnell and James Ringstaff on The Paycast Network as they sit down with payments industry veteran Marty McMullian, VP of Sales at Valor PayTech. With more than 30 years at companies like Hypercom and Pax, Marty brings unmatched insight into how payment technology has evolved—and where it’s headed next. The conversation covers everything from WEX and fleet card integration to Valo
From Zero to Hero: The Success of Lifelong POS
In this episode of The Paycast Network, host Chase Gunnell and co-host James Ringstaff sit down with Kermit Lowry, CEO and Founder of Lifelong POS.Kermit shares the story behind building a purpose-driven point-of-sale platform designed for the unique challenges of high-risk industries like vape, smoke, liquor, and adult retail. He opens up about the pain points business owners in these markets fac
The Shatterproof Agent
In this episode of The Paycast Network, host Chase Gunnell and guests Steven Morris and Carlos Nieto welcome lawyer Scott Reib to the show. Scott, who coined the term "shatterproof agent," shares his insights on how independent agents can build a durable business by being proactive with their legal and financial health, from forming an LLC to building a trusted team of advisors.
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