The Ops Authority
The Ops Authority podcast focuses on the operational side of running a business, emphasizing the importance of smooth back-end processes to allow for creative innovation and growth. Host Natalie Gingrich shares actionable strategies from the Director of Ops community and interviews business owners who have learned to value operations. The podcast aims to help entrepreneurs move beyond firefighting and build a solid operational foundation.
Episodes
312. Inside a Six-Person Ops Agency Built for Nonprofits, with Claire Crum
Twenty years in the nonprofit sector taught Claire Crum something most operators never get told: the causes you care about are often where your skills are worth the most. She now runs a six person ops agency helping mission driven organizations do more with what they already have. We get into why nonprofits so strongly prefer operators who understand their funding streams and stakeholders, how out
311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
An aging workforce, a hundred years of "this is how we've always done it," and a shrinking pool of people to hire. That is the operational reality inside the printing industry, and it is exactly where my guest thrives. Continuing our operator in the wild series, I am joined by Kasandra Murray, a fractional CMO and COO who serves print manufacturers. She unpacks why retention is the industry's bigg
310. Why Great Operators Are Suddenly Doubting Themselves
Are you a talented operator quietly wondering if there is still a place for you in this market? You aren't alone, and this episode is the reset you need. I'm unpacking why so many capable service providers are questioning their value right now and why this is not an AI conversation; it's a confidence conversation. I'm sharing what has actually changed in the market, how the modern operator has evo
309. How Human Design Helps Operators Deliver the Strategic Map™ with Melissa Froehlich
What if the reason certain business strategies never worked for you has nothing to do with effort, and everything to do with design? In this episode of The Ops Authority Podcast, I'm joined by my longtime business bestie, Melissa Froehlich, a strengths-based business strategist and Kolbe Certified consultant, to explore how Human Design can transform the way you build and run your service-based bu
308. How Raquel Castillo Fired a Client Who Paid Three Months in Advance
Saying yes to the wrong client can cost you far more than money. In this episode of The Ops Authority Podcast, I sit down with Raquel Castillo, founder of The Online Integrator, to talk about one of the most uncomfortable lessons in business: how to fire a client, and how to avoid ever needing to. Raquel shares the story of an engagement that looked perfect on paper but unraveled over misaligned v
307. How to Become the Operational Leader Every Visionary Founder Needs with Adrienne Dorison
What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In this Ops Edition of The Ops Authority Podcast, I'm joined once again by Lynette Robinson to tackle three real-world scenarios that every operator faces: how to clearly communicate what you do, how to build local connections that co
306. Why We Changed the Way We Train Operators
Ever poured time or money into a big program that promised the world and delivered very little? In this solo episode of The Ops Authority Podcast, I'm taking you behind the scenes of a major shift we've made to our Director of Ops Certification program, and the philosophy that drove every part of it: confidence comes after evidence, never before. I'm sharing why we separated our signature work int
305. 8 Things to Do Before Leaving Corporate for Consulting
Dreaming about leaving corporate for consulting but unsure if you're truly ready to take the leap? In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the eight strategic steps that every operator needs in place before handing in their notice. From getting proof of concept to building your network behind the scenes, this is the calculated, confident roadmap I wish I had w
304. What Operators Need to Know About Where Business Is Headed Next
What happens when six business owners from completely different niches sit down together after a major marketing summit? You get raw, honest insight into what is actually working right now, and what is not. In this special episode of The Ops Authority Podcast, I am sharing a roundtable conversation recorded by my friend Dr. Destini Copp after the New Media Summit in Austin. Alongside Kelly Snyder,
303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson
Ten episodes in and the questions just keep getting better. In this milestone Ops Edition of The Ops Authority Podcast, I am joined once again by the brilliant Lynette Robinson for a real-time Q&A that gets straight to the heart of personal development for operations professionals. We tackle three community-sourced questions: the real difference between a DOO and a COO, how to handle video require
302. How Kim Howard Used Strategic Mapping™ to Go From Operator to Strategic Consultant
Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares more about the Strategic Mapping Model™, explaini
301. 3 Ways to Use Strategic Mapping™ to Land Higher-Quality Clients
Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business? Today we are talking about the Strategic Mapping Model™, which is the licensed material that we teach in the very first module of the DOO certification program. We have had students join us just to learn this information bec
300. The Ops Edition #9: Messaging, Meetups & Momentum with Lynette Robinson
What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In this Ops Edition of The Ops Authority Podcast, I'm joined once again by Lynette Robinson to tackle three real-world scenarios that every operator faces: how to clearly communicate what you do, how to build local connections that co
299. Building Operational Business Foundations for Realtors with Lauren Duke
What happens when a former COO of a top 10 mega real estate team takes everything she learned the hard way and turns it into a business built to help others avoid the same chaos? That is exactly the story Lauren Duke, founder of CoreOps Collective, is here to share. In this episode, we are going deep into the operational business foundations that real estate agents desperately need but rarely have
298. Operations Behind Live Events with Shay Wheat
Events are more than just experiences; they're pressure cookers where every operational decision converges at once. In this episode of The Ops Authority Podcast, I'm joined by event producer Shay Wheat to explore the operations behind live events that most people never see. From reverse engineering strategy to leveraging AI, Shay shares the systems that support high-stakes events without burning o
297. How Roofing Businesses Scale with Strong Operations with Thais Saenz
Welcome to a brand-new three-part series on The Ops Authority Podcast, where we go behind the scenes with operators from industries that look completely different on the surface but share the same heartbeat: strong operations. In this first episode, I'm sitting down with Thais Saenz, Founder of Saenz Global, to explore the world of roofing contractors. From managing chaotic job sites to leveraging
296. How Strategic Operations Leadership Drives Business Growth with Carol Burgard
Have you ever felt like you were throwing spaghetti at the wall with your business, despite having years of experience? In this student spotlight episode of The Ops Authority Podcast, I'm joined by Carol Burgard, a graduate of our 27th Director of Operations Certification round. Carol shares her journey from feeling scattered and uncertain to building a confident, structured mentorship business gr
295. 2026 State of the Union for Service Providers - Part Two
For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together, there is always massive learning, growth, and innovation. In this second part, we're looking ahead to 2026 and di
294. 2026 State of the Union for Service Providers - Part One
For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. This year, we're reflecting on 2025 and discussing the m
293. What's Working Right Now for Operators
What if the strategies you needed to finish 2025 strong were already being proven by operators just like you? In this final episode of the year, I'm pulling back the curtain on the three approaches that are generating the most momentum for our community right now. These aren't theories or trends; they're real-world tactics that service providers are using to land clients, increase revenue, and bui
292. How to Scale with Stability as a Service Provider
If you're wondering how to scale with stability in your business without burning out or overcommitting, Episode 292 is tailor-made for you. I'm walking you through the exact five-step framework that I used, and that I continue to teach others, to build and grow a lean, profitable service-based business. This is not about chasing volume or investing in complex ad funnels. It's about creating the ki
291. The Ops Edition #8: Balancing Bosses, Boundaries & Remote Teams
In this episode, Lynette Robinson and I dive deep into three real-world scenarios that DOOs often face when it comes to team dynamics, leadership communication, and managing project integrity. From addressing uncomfortable feedback loops to maintaining authority in hiring processes and leading remote teams, we're talking through the tough but necessary conversations that help you grow as a strateg
290. 10 Topics From Our Mastermind Retreat That You Can Learn From
What happens when you gather 16 sharp, mission-driven operators in one room for a few days of deep strategy, candid conversation, and real-time feedback? Magic. In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the 10 biggest mastermind topics that surfaced during our recent DOO retreat in Austin. From pricing shifts to client fit, agency models to visibility, these are
289. The Ops Edition #7: Side Hustles, Salaries & Staying in Integrity
In this Ops Edition of The Ops Authority podcast, I'm joined once again by the incredible Lynette Robinson for a real-time Q&A session packed with actionable insight. We tackle your most pressing questions around managing a side business while keeping career integrity intact, negotiating salary expectations for Director of Operations roles, and recovering from rejection with grace and resilience.
288. How to Turn Conversations into Clients
In this solo episode of The Ops Authority Podcast, I'm walking you through the one strategy that has consistently helped my clients bounce back from low-revenue months and uncertainty: conversations. I'm sharing two real-life scenarios where clients saw immediate turnaround by implementing simple, organic prospecting practices. Whether you're feeling defeated or just want to avoid a dry pipeline,
287. Why High-Achievers Still Need the DOO Certification w/Dr. Raymona Lawrence
In this episode, I'm joined by Dr. Raymona Lawrence to explore how the DOO Certification helped her transition from academia to a deeply fulfilling operations leadership role. We talk about the power of naming your skill set, the frameworks that drive real ROI, and why community and support make all the difference. If you're wondering whether this path is for you, Raymona's story will inspire you
286. The Magic Match: How To Gain More Visibility With Less Effort with Linda Sidhu
What if you could grow your list, connect with your ideal audience, and gain more visibility, all by asking a few fun, strategic questions? That's exactly what my guest, Linda Sidhu, helps entrepreneurs do with high-converting quiz funnels. In this episode, Linda pulls back the curtain on her proven process for creating quizzes that don't just entertain but actually attract qualified leads and gui
285. 3 Ways to Build Your Service-Based Business without Relying on Social Media
Ever wish you could build your business without constantly posting online? In this episode of The Ops Authority Podcast, I'm chatting with my friend Kate Kordsmeier about why social media is not the only (or even the best) way to grow. If you're running a service-based business and feel burned out by the pressure to show up all the time, this episode will be a breath of fresh air. Kate has been of
284. The Next Era of The Ops Authority: The debut of The Shop for Ops
In this episode of The Ops Authority Podcast, I'm pulling back the curtain on a bold new vision I've had brewing for over a year. I'm taking you inside the evolution of our business and the creation of something that's going to change the game for every single operator out there: the Shop for Ops. This is more than a product launch; this is a new era of accessible, affordable, and industry-specifi
283. How Natalie found her business besties and a BTS of their 8 year Mastermind
What happens when four women commit to growing and rising together through eight years of life and leadership? A whole lot of laughs, lessons, and legacy. I sat down with Kate, Kelly Snyder, and Erin Chase, my closest friends and the core of what has become an unshakable mastermind carefully built over the past 8 years. We're sharing the messy beginnings, the sacred rituals, and the behind-the-sce
282. The Journey of Becoming the DOO at The Ops Authority
In this episode of the Ops Authority Podcast, I'm giving you a behind-the-scenes look at the path to becoming the DOO here at the Ops Authority. I'm sharing the entire four-year journey of Alex, our newly promoted Director of Operations. From her start as my first full-time hire to now leading our matrix team and mastering financial strategy, this episode gives you the real story of what it looks
281. The Ops Edition #6: Ops Edition: Boundaries, Belief, and Better Business Models with Lynette Robinson
This isn't just another Q&A episode; it's an inside look at how high-performing operators think through challenges and shape smarter, more intentional business models. I'm joined by Lynette Robinson for this special Ops Edition of The Ops Authority Podcast, where we answer real, nuanced questions from our community. We cover VIP day structures, new offer confidence, mindset hurdles, and making the
280. The Ops Edition #5 | Ops Edition: The Truth About Summits, Sales, and Systems with Lynette Robinson
Ready to sharpen your operational strategy and finally simplify the way you work? In this Ops Edition episode, I'm joined by Lynette Robinson to tackle questions that every service-based operator faces at some point. We're breaking down exactly where to share your visual process during the client journey, whether or not summits are truly worth your time, and how to confidently pitch your offers wi
279. Current Obstacles for Operators and How I'm Coaching Them
Inside this episode of The Ops Authority Podcast, I'm diving into two of the real-time obstacles for operators inside our alumni coaching program. These are operators who are actively working in other people's businesses, and they're facing challenges you may be navigating too. I walk you through how I'm coaching them, including how to overcome imposter syndrome when landing your biggest client ye
278. How a Military Veteran Built a Purpose-Driven Business Through the DOO Certification with Megan Gephart
Have you ever wondered what it looks like to completely redefine your career while staying true to your deepest passions? I'm joined by Megan Gephart, a proud alumni of the Director of Operations Certification Program. Megan shares her inspiring journey from Army veteran and mindset coach to certified DOO and business owner. We dive into how her passion for organizational change, her advocacy for
277. How I Have Cultivated a Remote Team that Stays
In this solo episode, I'm sharing a behind-the-scenes look at how I've built and retained a high-performing remote team here at The Ops Authority. With an average tenure of over three years on our small but mighty team, I'm reflecting on the intentional (and sometimes accidental) leadership strategies that helped make this happen. From hiring with values in mind, to promoting autonomy, to designi
276. Creating A Scalable Offer Without Abandoning Your High-Touch Style with AnnMarie Rose
What if you could scale your business without sacrificing the personalized service your clients love you for? In this episode of The Ops Authority podcast, I'm joined by AnnMarie Rose, a expert scaling strategist who helps service providers build thriving, fulfilling businesses that don't require a complete overhaul. We're diving into what it really takes to create a scalable offer one that protec
275. Should You Scale an Agency or Remain a Solopreneur with Annie Hillman
In this episode of The Ops Authority podcast, I'm joined by Annie Hillman, founder of 1428 Financial, for a transparent conversation about the real financial considerations behind scaling an agency. Whether you're seeing a spike in demand or dreaming of building a team, you need to hear what Annie has to say about pricing, budgeting, and profitability. I also share my own experiences with differen
274. The Ops Edition #4: Operators Questions Answered by Experts with Lynette Robinson
Have you ever felt overwhelmed by a fast-moving leader, unsure how to elevate yourself from implementation to strategy, or in need of a stronger support system? You're not alone. In this episode of The Ops Authority Podcast, I'm sitting down with my trusted friend and operations expert, Lynette Robinson, to answer the most pressing questions from our community. Together, we're tackling real-life s
273. Nikki Nash Reveals Her Client Acquisition Blueprint
Ever feel like you're shouting into the void, hoping your dream clients will magically appear? You're not alone! In this episode, marketing expert and author of Market Your Genius, Nikki Nash, spills her step-by-step client acquisition blueprint—helping you find, attract, and actually land the right clients without wasting time on the wrong ones. Learn how to identify your ideal clients, create im
272. Will AI Replace Operators?
AI is everywhere right now, and if you're an operator, you may be wondering, "Will AI replace my job?" In this episode, I break down the reality of the role of AI in operations and what it means for our future. While AI can help with automation, efficiency, and content creation, it cannot replace the human insight, emotional intelligence, and adaptability that make operators essential. I'll walk y
271. From Classroom to Operations: A Teacher's Journey to Director of Ops Success with Cassie Fleming
Cassie, a graduate of the Director of OPS Certification program, shares her inspiring journey of stepping into operations and building a thriving business. This episode highlights the importance of emotional intelligence and resourcefulness in creating impactful systems, the game-changing Strategic Mapping Model™ for launching and growing a business, and why trusting the process is key to success.
270. The Ops Edition #3: Operators Questions Answered by Experts with Lynette Robinson
In this episode of The Ops Authority Podcast, we're exploring how operations professionals can confidently articulate their value and make meaningful connections. From crafting a clear, concise message to leveraging local networking strategies, we discuss practical tips that can elevate your career and business. Whether you're just starting as a new business owner or looking to refine your niche,
269. 2025 State of the Union for Service Providers - Part Two
For the past three years, I have been honored to gather together some amazing peers who's big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. In this second part, we're discussing excitements for serv
268. 2025 State of the Union for Service Providers - Part One
For the past three years, I have been honored to gather together some amazing peers who's big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. This year, we're discussing the business lessons we learne
267. How to use LinkedIn as an Operator with Sophia Vega
After transitioning from decades as an educator, Sophia discovered her talent in digital marketing, particularly SEO and LinkedIn. She explains the power of LinkedIn over platforms like Facebook or Instagram for operators to build meaningful client relationships. We discuss the benefits of leveraging organic marketing in platforms like LinkedIn over paid marketing, and how to simplify content crea
266. 2024 Year in Review
Today on The Ops Authority Podcast, I'm sharing the four-quadrant framework to help you as an operations professional understand the value of annual reflections as 2024 ends. I'm sharing how you can apply this framework to various aspects of business, such as marketing, operations, or individual team members. Systematic reflection helps you identify strengths, weaknesses, and areas for improvement
265. 8 Insights from 8 years of business success
Today on The Ops Authority Podcast, I'm sharing my personal journey from corporate America to entrepreneurship, the challenges I faced, and the strategies that helped me achieve business success. I'm diving into 8 key lessons that have kept me motivated and helped me scale my business while staying true to my purpose. Plus, I'll be sharing insights on how you can apply these strategies to your own
264. The Ops Edition #2: Operators Questions Answered by Experts with Lynette Robinson
In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for another episode of the "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss key metrics for tracking to drive meaningful impact and how to navigate the delicate balance between automation and founde
263. How the DOO Certification Up-Leveled Her Employment & Company Revenue with Jocelynne Isaacs
On today's episode of The Ops Authority Podcast, we're featuring Jocelynne Isaacs, a forward-thinking Director of Operations with a DOO certification under her belt. We explore the dynamic journey of applying operational excellence across multiple business contexts, from leading established companies to launching new ventures. Jocelynne shares valuable insights about maximizing professional develo
262. An Operator's Insights: From Army to Billion Dollar Company with Amber Monaco
In this episode of The Ops Authority Podcast, we're diving deep into the operational journey with Amber Monaco, owner of "You Need an Amber." From her start as a Navy paralegal to becoming a sought-after operations specialist, Amber shares invaluable operators' insights for professionals at all stages. We explore strategies for diversifying your operational skills, optimizing large-scale corporate
261. The Ops Edition: Operators Questions Answered by Experts with Lynette Robinson
In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for our new "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss innovative ways to surprise and delight retainer clients, strategies for effectively managing multiple clients, and tips for keeping your
260. Using Your Voice to Build Trust and Attract Clients with Jessica Rasdall
On today's episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of storytelling, focusing on client transformation ra
259. How to Guide Your Clients Through a Leadership Sabbatical with Alyson Caffrey
Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a "leadership sabbatical". This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines a three-phases process: preparation, sabbatical, a
258. Powerful Ways to Grow as an Operator (Even if You're Not Ready for the DOO Certification)
Today on The Ops Authority Podcast I'm sharing some powerful ways to grow as an operator — even if you're not ready for the DOO Certification! I am sharing the concept of your "next best self" (NBS) as a guiding principle for development. I share the importance of a supportive network, self-awareness, and motivation. I am also sharing a way that you can grow as an operator with The Ops Academy! Tu
257. From Actress to DOO: A Story of How Action Overcame Obstacles with Mylesha Morgan Ramey
Welcome back to another episode of The Ops Authority podcast! On today's episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Mylesha shares her unconventional career path, the challenges she faced, including a significant layoff, and how the DOO Certification and community played a crucial role in her transformation. We heavily discuss the importance of comm
256. How the Employee Path of the DOO Certification Set Bonnie Hoffman Up for Success
Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today's episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the importance of strategic prioritization, trust-building
255. The Specific Steps I Take to Successfully Scale Small Businesses
On today's episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step method that is specifically designed to help small businesses grow effectively. I highlight the importance of operational leadership, structured processes, and strategic planning while also sharing about the need for financial awareness and robust communication. This was a powerful e
254. How to Position Yourself as a Strategic Partner with the Strategic Mapping Model™
Welcome back to another episode of The Ops Authority Podcast! Today, I'll be discussing how to position yourself as a strategic partner using the Strategic Mapping Model™. I'll emphasize the importance of understanding a leader's vision and both the current and future state of the business. This model effectively identifies what is working and what isn't, helping you propel yourself as a strategic
253. How Strategic Mapping™ Opened Doors for Kim Howard
Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares more about the Strategic Mapping Model™, explaini
252. Natalie's Journey of Leadership, Legacy, and Learning While Balancing a Family
On today's episode, I am sharing an episode that I did on the podcast "Growing Pains" with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, and understanding individual needs in both parenting
251. The Power of Case Studies for Service Providers with Dana Owens
Have you used case studies in your business? On today's episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. We discuss how case studies not only establish credibility but also showcase the effectiveness of our services and help attract our ideal clients. Case studies are much more than just testimonials. They provide
250. How to Coach the Leader When You're a DOO with Lee Chaix McDonough
Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today's episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessing the power of curiosity and the importance of th
249. How To Sell Your Services When You Prefer to Be Behind the Scenes with Ryann Dowdy
As operators, we are used to being behind the scenes. It's where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today's episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing specialist, and CEO/Founder of The Connection Agency.
248. Natalie's Interview: Confessions of a Terrible Leader
I had the honor to be invited as a guest on "Confessions of a Terrible Leader" with Layci Nelson. I'm excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing on new hires, and my confession on not properly com
247. How Kara Barnes Designed Work She Loves After the DOO Certification
Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business operations. She dives into her business shift from work
246. The Journey from VA to Consultant with Sarah Neumann
Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She's currently a consultant with a focus on team development. We dive into Sarah's shift from doing fractional work to embracing a consulting role, furt
245. How the Strategic Mapping Model™ Creates Freedom in Your Ops Career
On today's episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping Model™ doesn't just streamline operations but it builds freedom. I'm sharing those four freedoms that it gives to you on today's epis
244. The Difference Between Strategic Mapping and a Business Plan
Do you know the difference between a business plan and a Strategic Mapping Model™? In today's episode, I am sharing those differences. The Strategic Mapping Model™ is taught in the Director of Operations Certification Program and is more practical for small businesses in today's digital economy. It provides a clear, interactive framework that aligns strategic vision with daily operations. While tr
243. 6 Ways to Design Your DOO Business
Welcome back to another episode of The Ops Authority Podcast! I am excited to share this one with you today. Once you become a Director of Operations, there are many routes to take in your business. Here, I am going to share 6 ways that you can design your DOO business! From Strategic Mapping™ to project management, you can take many routes. Tune in to hear more and let me know — do you have anoth
242. Understanding Assessments Used by Service Providers
On today's episode, I am sharing the different types of assessments. These are particularly important in the hiring process. I'm diving deeper into the significance of the Kolbe A assessment and how knowing this can make a difference as a DOO! I even share how this assessment identifies strengths and helps match others to the right business roles. If you're ready to understand the different types
241. 3 Ways to Convert Discovery Calls in 2024
Are you having trouble converting discovery calls to paid clients? On today's episode, I am sharing the 3 ways to convert these discovery calls! I discuss key strategies such as showcasing leadership and adaptability, actively listening, and providing tailored solutions. Tune in to hear how to move your prospective clients to paying clients! For full show notes visit www.TheOpsAuthority.com/podcas
240. Set Yourself Apart in Your Next Interview
Are you ready for your next interview? On today's episode, I am sharing tips with you that you can use to set yourself apart! I share the importance of researching the company, understanding the job description, and using strategic thinking. I give you practical tips for crafting a strong introduction, giving clear answers, and maintaining professionalism. Having a list of questions ready for the
239. Upwork and Insight for Finding New Work and Clients with Meighan O'Toole
Have you used Upwork to land clients? On today's episode, I have Meighan O'Toole on to share more about her tactics for landing clients in our current market, with the use of Upwork! We unpacked the strategies and insights Meighan uses for service providers ready to gain more clients through Upwork. Tune in to hear all of the advice that she has to share! For full show notes visit www.TheOpsAuthor
238. Do This if You Need Clients Now
Do you need clients? With this shifting market, I'm sharing ways that you can land clients now! I'm giving you several tips that you can use to push forward and land clients even with a changing economy. I share ideas such as recognizing the shift that has happened since the pandemic, setting clear goals, and maintaining regular client outreach. I also recommend networking locally and reconnecting
237. 3 Actions Operators Should Take When Imposter Syndrome Sets In
Has imposter syndrome ever held you back? On today's episode, I tackle the issue of imposter syndrome. I share my personal experience with imposter syndrome and give you a little interesting background on the history of it. I also share 3 actionable tips that you can take to overcome it, so that you don't stay stuck! Tune in to hear more! For full show notes visit www.TheOpsAuthority.com/237 Othe
236. A Fulfilling Career Journey Because of the DOO Certification with Martina Douglas
Are you ready for a fulfilling career? In today's episode, I have Martina Douglas on sharing more about her journey through the DOO certification. We dive into how she made the leap into the DOO certification and how it has had a profound effect on her career. She shares more about what the DOO certification looked like for her and her success in the program. If you are on the fence about joining
235. Strategic Leadership in Government Contracting: Stephanie Marquardt's DOO Certification Journey
In this DOO success story, I chatted with Stephanie Marquardt, the founder and CEO of Continuous Synergy LLC. We talked more about the work that she does with government contracting and the importance of operations, systems, and processes. Stephanie shares her personal journey with the DOO certification program and how it has been beneficial to her own business. We also chatted more about the impo
234. How to Walk Away from Work as a Part of Your Uplevel
It can be a tough decision to walk away from current work that no longer aligns with your personal and professional growth. On today's episode, I want you to shift your perspective to think about it as part of your uplevel. It's important to uplevel in your career and sometimes that means walking away from current work. I share insights on assessing your client relationships and offers and encoura
233. Revolutionize Your Thought Leadership to Flow and Innovate with Dr. Julia Colangelo
Happy New Year! In this first episode of the year, I have Dr. Julia Colangelo, award-winning educator and researcher who specializes in flow and mindfulness, on the show today! Dr. Julia shares her expertise on how to achieve a state of flow for optimal performance. We talk more about the importance of adaptability, effective communication, and embracing our imperfections. I hope this episode enco
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