Hospitality Mavericks Podcast Show
Hospitality Mavericks Podcast Show features interviews with over 200 leaders, thinkers, and experts who challenge conventional business norms. The podcast focuses on building businesses that make a positive impact on people, community, and the planet. It is a network for those seeking a different path in leadership and entrepreneurship.
Episodes
#326 Tom James Managing Director at Bill's - Putting Guest Happiness at the Center
Michael welcomes Tom James, to discuss winning in a hyper-competitive hospitality market through counterintuitive strategy and team buy-in.Tom shares his 30-year hospitality journey, joining Bill’s five years ago as operations director before becoming managing director, and describes the shift from an ops-only lens to leading cross-functionally with a two-year plan.Bill’s distilled 257 actions int
#325 Stephen Logue Consultant at Hospitality Blueprints - Why Cleanliness and Service Can Beat Food
Michael interviews Stephen Logue, an economist and former FMCG marketer who became marketing director at Berni Inns, founded a research-led consultancy, and later owned restaurants.Logue explains how market research identified five consistent drivers of restaurant success—cleanliness, service, atmosphere, food quality, and value for money—and how redesigning and standardizing Berni Inns (including
#324 Sam Jett Executive Chef at Audrey - Appalachian Cuisine, Local Sourcing, and Circular Restaurant Systems
In this episode, Michael speaks with chef Sam Jett about building restaurants that serve communities, people, and the planet.Sam shares how he shifted from a planned healthcare path into cooking, credits McDonald’s for teaching standards and systems, and recounts formative time in Copenhagen kitchens including Relæ and Noma.After years as Sean Brock’s right-hand leader across multiple brands, Sam
#323 Alexander Kjerulf Chief Happiness Officer at Woohoo Inc. - Stop Putting the Customer First
In this episode, Michael interviews Alexander Kjerulf, a former tech entrepreneur who founded a company in 2003 focused on happiness at work and has delivered talks and workshops in over 50 countries for clients including Microsoft, IKEA, IBM, Hilton, and Shell.They discuss research linking workplace happiness to higher productivity, creativity, retention, lower absenteeism, and stronger company r
#322 Graziano Cocco Performance Mental Coach - Lessons from Elite Sport for Hospitality Leaders
Michael interviews performance mental coach Graziano Cocco about what separates thriving “maverick” leaders from those merely surviving and how to build high-performance teams.Graziano shares his journey from London hospitality roles (including Head of People) to founding Inside Up, coaching football for 10 years and working at Crystal Palace plus athletes in sports such as tennis and rugby, while
#321 Anthony Collins Founder at Work Better Studio - Lean Thinking in Hospitality: Fix the System, Not the People
Michael interviews Anthony Collins, founder of Work Better Studio, about applying lean thinking and the service-profit chain in hospitality and service businesses by focusing on processes and resources rather than blaming people.Collins shares his path from graphic design to founding DirectSki.com, acquiring Ski Beat, and becoming group CEO of Topflight Travel Group, then leaving to advise compani
#320 Gregers Knudsen Co-founder and CEO at Monotree - Powering Frontline Culture in Hospitality
In a Copenhagen podcast, Michael interviews Gregers Knudsen, co-founder of Monotree, about creating a platform that unifies frontline communication, onboarding/learning, checklists, and events on top of workforce management systems to replace fragmented tools like Facebook, WhatsApp, and overpowered enterprise software.Gregers traces his path from hospitality into tech (via Planday), where he saw
#319 Bjarke Just Nielsen Founder at Norrlyst Koncernen - Scaling Restaurant Quality with Tech and Culture
Michael interviews Bjarke Just Nielsen, founder of Norrlyst Koncernen in Copenhagen, about building a fast-growing restaurant ecosystem and related tech companies. Nielsen left corporate roles at Novo Nordisk and TDC, opened his first restaurant about five and a half years ago, then pivoted during COVID—without government support—by keeping staff and launching a deli that succeeded, accelerating h
#318 Lars Kure Juul Founder at GNTL - Gentle Giants and Purpose-Driven Leadership
Michael welcomes returning guest Lars Kure Juul, author of The Happiness Sweet Spot and his new book Compassion in Action, to discuss why leaders gravitated most to the compassion chapter and how it led to deeper work on self-compassion and implementation.Lars argues compassion is active (beyond empathy): interest in others’ difficulties plus a desire to act, building trust, psychological safety,
#317 Nicole Antonio-Gadsdon Founder at Banana Pepper HR - Hiring for Human Magic and Hospitality Alchemists
Michael welcomes Nicole back to discuss her new book, "Help Wanted," focused on finding “human magic” in hiring—going beyond technical skills and surface-level values fit to build teams and cultures that can withstand challenges. Nicole, a culture architect and founder of Banana Pepper HR, argues hospitality is at risk of becoming transactional and has an opportunity to re-center belonging and hum
#316 Jack Stack CEO at SRC and The Great Game of Business - Unlocking Business Success with Open Book Management
In this episode, Michael engages in a fascinating conversation with Jack Stack, a pioneer of open book management and the author of 'The Great Game of Business.'Jack shares his journey from working for a Fortune 500 company to turning around a factory on the brink of closure through employee buy-in and financial transparency. He discusses the importance of teaching employees to understand financia
#315 Ally Gordon Coach | Confidant | Mentor - Embracing Change and the Power of the Nervous System
In this insightful episode, Michael and Ally discuss their annual meetings focused on self-improvement and navigating life transitions. They reflect on the last year's theme of managing transitions, driven largely by personal changes such as moving countries and taking on new projects. The conversation delves into understanding change versus transition, with an emphasis on the significance of the
#3 A Podcast Series with Openr & Mark Felix, CCO of The AA - Unlocking the Secrets of Effective Pricing Strategy in Hospitality
In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the retail and hospitality sectors. Joel, founder of Openr, shares insights from his extensive experience in both grocery and hospitality, emphasizing the transformative potential of sophisticated pricing management. Mark Felix, with a rich bac
#314 Cassie Davison Founder Kith & Kin Hospitality - Crafting Purpose-Driven Success
In this episode, we dive deep into the world of hospitality with Cassie Davison, the author of 'Standout Hospitality.' Cassie brings over 30 years of experience in the hospitality industry and shares insights from her journey, including owning and operating award-winning venues, consulting, and building a community for independent operators. We explore the five pillars of wisdom outlined in her bo
#313 Greg Mangham Founder & CEO at Only A Pavement Away - Transforming Lives Through Hospitality
In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure employment in the hospitality sector. Greg shares the story behind the charity's inception and its significant impact, having placed over 800 people into jobs and added £32 million to the economy since its launch in 2018. The discussion cov
#Bonus Episode with Henry Matson Apron. - Solving Financial Pain Points in Hospitality
In this episode, Michael welcomes Henry from Apron to discuss the financial pain points faced by hospitality operators. They delve into how Apron, founded in 2022, helps streamline business payments with consumer-grade simplicity. Henry explains how Apron addresses challenges like managing supplier payments, payroll, and employee expenses from a single platform, drastically saving time for busines
#2 A Podcast Series with Openr & Stephen Rothwell, Founder of Eagle Eye Solutions - Enhancing Operational Efficiency and Customer Experience in Hospitality
In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitize front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences. Issues such as repeti
#312 Marc Summers Founder & CEO at Bubala - Building a Plant-Based Restaurant Empire
In this episode, Michael welcomes Marc Summers, a restauranteur with a bold and ambitious vision, to discuss his journey from a corporate finance career to creating a successful plant-based restaurant chain. Featuring stories of pivotal moments, including being inspired by a chef's table episode and the adrenaline of his first kitchen job, Marc outlines the organic development of his concept, the
#311 Trudi Parr Head of People at Mollie's - Building People-Centric Hospitality
In this episode, Michael interviews Trudi Parr, a hospitality professional with a vibrant journey that spans across media, tourism, and the evolving hotel industry. Trudi shares her unplanned yet fulfilling entry into hospitality, her roles from operations to sales, and her eventual focus on the people aspect of the business. Emphasizing the need for human-centric approaches in hospitality, she di
#310 Ellie Ledden Chef Educator at Prept - Empowering Future Generations Through Food Education
In this episode, Michael is joined by Ellie from the Prep Foundation to discuss how the foundation educates young people about nutrition and cooking, especially with the decline in food tech education due to reduced school funding. Ellie shares her journey from being a chef to working with Prep, highlighting the foundation's activities, such as in-school sessions and farm-to-fork days. They also d
#309 Tommy Giraux Head of Restaurant Systems at Honest Burguers - Utilizing AI to Enhance Hospitality
In this episode, Michael engages in a detailed conversation with Tommy Giraux, the Head of Restaurant Systems at Honest Burgers. Tommy shares his extensive experience in the hospitality and retail industry across France and the UK. The discussion revolves around the integration of technology in the hospitality sector, focusing on how tech can enhance operations without losing the human touch. Tomm
#1 A Podcast Series with Openr - The Future with Common Data Models and Tech Solutions
In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly leveraging technology. The discussion explores the origins and solutions proposed by Azzurri, highlighting th
#308 Filip Linek Founder at BE‑A - Reinventing Hospitality with AI and Robotics
In this episode, Michael welcomes Filip Linek, a hotel operator turned tech innovator, to discuss the advancements in AI and robotics in the hospitality industry. Filip shares his journey from running a packaging company to owning and managing hotels in the Czech Republic. Highlighting the challenges of staffing and maintaining high-quality service, Filip reveals how AI technology, particularly hi
#307 Jannes Sörensen Founder of Kepler - Leaders on Creating Transformative Guest Experiences
In this episode of the Hospitality Mavericks podcast, host Michael engages with Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy. They discuss how the Kepler brand aims to redefine luxury hospitality by focusing on guests' essential needs rather than mere wants. Topics include the role of AI in hospitality, the importance of plant-based dining, and how bu
#306 Gareth Rees Founder at Attention Deficit Hospitality Disorder - Embracing Neurodiversity in Hospitality
This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores how recognizing and accommodating neurodiversity can lead to better business outcomes, improved staff retention, unleashed innovation, and enhanced employee wellbeing. Gareth shares his personal journey from growing up in a hospitality famil
#305 Geoffrey Toffetti CEO of Frontline Performance Group - Transforming Frontline Teams and Boosting Sales
In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model d
#304 James Bates MD & Co-Founder of QVO Hospitality - A Journey of Growth, Challenges, and Unforgettable Experiences
In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant locations. Over nearly a decade, James and his team have navigated various challenges, including Brexit, COVID-19, and fluctuating economic conditions. Throughout their journey, they have utilized the EOS framework to systematize and scale t
#303 Howard Lewis Founder at Offline - Embracing Vulnerability and Building Community
In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections. Howard, who organised 'offline dinners,' shares insights from his journey from the stock market to co-founding a successful company, Invaluable, and his realisation of the importance of human interaction. They discuss the challenges and rewards
#302 Sam Coulstock Founder at Inspired - Unlocking the Potential of the Next Generation
In this episode, Michael welcomes Sam Coulstock to discuss the challenges and opportunities in preparing the next generation for the workforce. Sam shares his journey from being an aspiring chef to spearheading Inspired Community Group, a Community Interest Company aimed at bridging the gap between young people and the hospitality industry. They discuss the importance of understanding the needs of
#301 Jo Harley Co-Founder at Korero - The Power of Value-Led Business and Feedback
In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having str
#300 Greg Früchtenicht COO at Saira Hospitality - Transforming Lives Through Hospitality
In this episode, the guest is Greg from Saira Hospitality, an organization dedicated to transforming the hospitality industry by helping local communities find meaningful employment. Greg discusses the origins of Saira Hospitality, which was founded by Harsha L'Acqua with a revolutionary idea to hire local talent for luxury resorts, avoiding the conventional practice of flying in staff or poaching
#299 Ben Dixon Co-Founder at Sona - The Future of AI in Hospitality
In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building t
#298 Vimal Arumugam Co-Founder and CEO at Baked Bird - Redefining Fast Food with a Healthy Twist
In this episode, we delve into the journey of Vimal Arumugam, the co-founder of Baked Bird, a unique baked chicken concept. Vimal shares the inception story of Baked Bird, which began from a shared love for chicken wings and evolved into a thriving hospitality business. He discusses the challenges faced in transitioning from a corporate career to the food industry, the importance of differentiatin
#297 Natalie Dunning CEO & Founder at Kitch - Building Community and Superfans in Hospitality
In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of
#296 Josh Kopel - Founder Restaurant Scaling System - From Burnout to Business Breakthrough
In this episode, Michael reconnects with guest Josh Kopel, a former restaurateur turned industry consultant, five years after their initial conversation. They discuss the significant transformations Josh has experienced since 2020, including selling his restaurant group due to burnout and launching the 'Full Comp' podcast. Josh shares insights into his journey of learning the skill of translating
#295 Nick Miller Founder and CEO at Seed - The Future of Work and Performance Marketing
In this episode, we dive deep into the future of work and performance marketing with Nick Miller, founder of Seed, a Brighton-based marketing agency. We explore the intersection between innovative work cultures and effective marketing strategies, discussing how Nick's journey and values have shaped Seed over the last decade. Discover insights into the Corporate Rebels' approach, the importance of
#294 Alex M H Smith - No Bullsh*t Strategy - BA - Unpacking No-Nonsense Strategies
In this insightful conversation, Alex, author of 'No Bullsh*t Strategy,' dives into his unique approach to developing and implementing business strategies. He shares his journey from working in a marketing agency to advising CEOs on creating impactful strategies that go beyond setting goals. Alex discusses the pitfalls of traditional strategy concepts, emphasizing the importance of genuine innovat
#293 Celia Gaze CEO at The Wellbeing Farm - A Journey to Sustainable Success
In this episode, join Michael as he delves into an inspiring conversation with Celia Gaze, the founder of The Wellbeing Farm. Discover how Celia transformed a rundown farm into a thriving, sustainable venue while navigating personal and professional challenges. Learn about her journey from burnout in the NHS to becoming a hospitality entrepreneur, her commitment to sustainability, and the impact o
#292 Renée Elliot Founder at Planet Organic - Navigating Purpose-Driven Leadership
In this episode, Michael sits down with Renée Elliot, founder of Planet Organic, to explore the journey of building a purpose-driven business. Renée reflects on her experiences, from meeting Michael at the Danish embassy to founding Planet Organic and its mission to promote health and sustainability through organic food. They discuss the challenges of maintaining values amidst economic pressures,
#291 Lizzie Ryan Partner and Head of Investment at IMBIBA - Attracting Industry-Specific Investments
In this episode, Michael dives into the complexities of raising industry-specific investments with Lizzie from Imbiba. They discuss the qualities that attract investments, the current conditions for raising funds, and the importance of having a clear brand and a strong management team. Lizzie shares her journey from starting out as an actress to becoming a trust accountant and eventually joining I
#290 James Rutter Chief Creative Officer at COOK - Exploring Culture and Relationships
In this podcast episode, Michael engages with James Rutter, Chief Creative Officer at Cook, to delve into the essence of Cook's culture and business strategy. James shares the intriguing origin of Cook, which crafts handmade frozen meals inspired by traditional home cooking methods. The conversation highlights the company’s unique vertically integrated business model and its focus on maintaining h
BONUS Episode: Phil Street and Michael Tingsager - What we learned interviewing +500 hospitality leaders
In this insightful episode, hosts Phil and Michael discuss the power of conversations in driving change, especially within the hospitality industry. Despite busy schedules, they reflect on their journey of over 500 episodes featuring diverse hospitality leaders. They delve into the importance of relationship-building, the timeless essence of hospitality, and the impact of authentic leadership. The
#289 Ally Gordon Coach, Confidant and Mentor - The Power of Consistency
In this episode, Michael and Ally Gordon reflect on the importance of consistency for personal development, leadership, and achieving long-term goals. They discuss their experiences and lessons learned from attending a workshop with Ryan Holiday in London, and emphasing how consistency can unlock potential. With examples from their own lives and careers, they offer practical advice on how to estab
#288 The Growth Collective by Sarah Clark and Michelle Moreno - Unlocking Leadership Potential
In this episode, Michael interviews Sarah and Michelle about their upcoming initiative, The Growth Collective, set to launch in early 2024. They discuss the mission to integrate coaching and mentoring as an essential part of leadership development in the hospitality and retail sectors. Emphasizing the importance of self-awareness, emotional regulation, and the value of group coaching, they aim to
#287 Ari Weinzweig Co-Founder at Zingerman's - The Maverick's Guide to Leadership and Dignity
In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making,
#286 Paulo De Tarso - Restaurateur, Founder and TedTalk Speaker - The Art and Soul of Hospitality
In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening succes
#285 Lauren Linford Founder of Home - Revolutionizing Recruitment in Hospitality
In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren discusses her journey from working ten years at Pizza Express to establishing her own successful recruitment business. She shares her unique insights on creating a great workplace, highlighting the challenges and solutions within the industry. Laure
#284 Chris Tripoli Speaker, Author, Educator & Hospitality Specialist - Reinventing the Restaurant Experience
Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly te
#283 Philip Eeles Director and Investor at Breadstall - Empowering Hospitality through Human Connection
In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses by prioritizing the human element. Transitioning from his role at Honest Burger, Philip delves into behavioral science, highlighting its influence on both customer service and workplace culture. He introduces Breadstall, a venture focused on
#282 Peter Farrell Founder & MD at Food Motion Network - A Journey of Resilience and Reinvention
In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build a successful business. From his early passion for food and hospitality to overcoming brain tumors and personal losses, Peter shares his journey of resilience and reinvention. He highlights the importance of health, family, and staying focuse
#281 Conor Sheridan Founder and CEO at Nory - Transforming Hospitality with Tech
In this episode, Michael interviews Conor Sheridan, founder of Nory, about the transformative journey of leveraging tech to solve critical challenges in the hospitality industry. Conor shares insights from his entrepreneurial journey, moving from finance to running a fried chicken restaurant chain called Mad Egg, and eventually founding Nory, a tech solution aimed at improving operational consiste
#280 Sarah Clark Executive Coach at Nine Yards Couching - From Hospitality Leader to Transformative Coach
In this conversation, host Michael welcomes Sarah Clark, a seasoned hospitality leader turned leadership coach. Sarah shares her 30 years of experience in hospitality, starting as a young bar manager in Chelsea and rising to various directorial roles in well-known companies like Quinian Barrow and Pret A Manger. She eloquently discusses her career transformation, the importance of having coaches a
#279 Jonathan Davies CEO at Levy - Innovations and Sustainability in the Food Service Industry
Join Michael as he welcomes back Jon, the CEO of Levy's UK and Ireland division, in a discussion that spans the impacts of the pandemic on the hospitality industry to the innovative strategies Levy employs to bounce back and thrive. Uncover how Levy, part of the world's largest contract caterer, Compass, has adapted to post-COVID challenges, redefined career opportunities, tackled sustainability,
#278 Kevin Duncan Founder at Expert Advice/Sleeping Lion - Crafting Sustainable Strategies
In this episode, the host engages with Kevin, the co-author of 'The Sustainable Business Book,' as they delve into the importance of sustainability in business. Kevin shares his journey from his multicultural upbringing to becoming a prolific author and consultant. The conversation explores Kevin's innovative PLANET system for creating sustainable business strategies, highlighting the importance o
#277 Ishwariya Rajamohan Coach at Ishoo Rajamohan - Empowering Female Leaders in Hospitality
Join Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how
#276 Eve Wagg CEO and Founder at Well Grounded - Transforming Lives Through Specialty Coffee
Join us as we delve into a compelling conversation with Eve, the founder of Well Grounded, a charity that creates local employment opportunities within the specialty coffee industry. Discover the challenges and triumphs of training over a thousand individuals, how Well Grounded is making a lasting impact on the lives of its graduates, and the importance of creating a supportive and inclusive cultu
#275 Adi Hristova Co-Founder at Growyze - Closing Gaps in Hospitality
This episode features an in-depth discussion with Adi, co-founder of Growyze, a company dedicated to helping hospitality businesses streamline their operations through innovative technology. Adi shares their journey, from initial experiences in hospitality to the creation of Growyze alongside her sister Kati. We delve into the key challenges faced by hospitality businesses, such as stock taking, l
#274 Erik Bruun Bindslev Special Advisor at Regenerate - Driving Change in Food Systems
Michael welcomes Erik Bruun Bindslev to discuss the imperative transformation of food systems for a sustainable future. The conversation delves into Erik’s personal journey from global commodity shipping to pioneering organic and regenerative food practices. Highlighting the extensive impact of industrial farming on biodiversity and climate, Erik emphasizes the crucial role of finance in enabling
#273 Julio Bruno Executive Chairman of the Lío Group - Building a Purpose-Driven Enterprise
In this episode, Michael Tingsager interviews Julio Bruno, a global CEO, board director, investor, and author of 'Passion to Lead.' Julio shares his journey to becoming a leader in business and hospitality, his current projects, and the purpose that drives him. The conversation explores the principles from his book, navigating leadership in a post-COVID world, the importance of passion and detail
#272 Jack Lander Co-Founder and MD of Pizzarova - Building Sustainable Culture in Hospitality
Michael Tingsager hosts Jack Lander, co-founder and MD of Pizzarova, to discuss what Maverick leaders do to build successful businesses that positively impact society and the environment. Jack shares Pizzarova's journey from a mobile pizza oven to a four-unit establishment, emphasizing the importance of building a strong culture and giving employees autonomy. They delve into people practices, the
#271 Jason E. Brooks Author, Coach, Consultant at Jason E Brooks - Transforming Restaurant Managers to Hospitable Leaders
In this insightful episode, the host interviews Jason E. Brooks, an experienced restaurant coach and author of 'Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders.' Jason shares his journey in the hospitality industry and detailed insights from his book which emphasizes transitioning from manager to leader and then to coach. Key discussions include master
#270 Madeleine Geach Leadership Coach at The Good Life - Building Positive Work Cultures
Michael Tingsager is joined by Madeleine Geach, a renowned hospitality leadership coach. They discuss the critical disciplines of culture and leadership essential for retaining staff and creating celebrated organizations in the hospitality industry. The episode delves into how businesses can build and maintain positive work cultures by focusing on quality management, strong values, and effective t
#269 Obadiah Ostergard CEO at Vine Hospitality - Building a People-First Hospitality Business
In this episode, we delve into the journey of Obadiah Ostergard, CEO of Vine Hospitality, discussing the importance of a people-first approach in building a successful hospitality business. Obadiah shares his personal journey from working in a kitchen to his current role, emphasizing the significance of nurturing relationships and professional growth within his team. The conversation highlights th
#268 Mario C. Bauer, the "Teddy Bear", Foodie - Serial Entrepreneur, Investor, Podcaster & Passionate Coach
In this episode, Michael welcomes Mario, an entrepreneur with a diverse background in the hospitality industry. They discuss the concept of 'Schwellenangst' – the fear of crossing thresholds when making significant decisions in life and business. Mario shares his journey from investment banking to running multiple successful hospitality ventures including Vapiano and Curtis Brothers ketchup. The c
#4 Carl Johan Paulsen CEO of Noon - Revolutionizing Food and Business Culture
Welcome to episode 4 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.In this episode, the guest is Carl Johan Paulsen, CEO of Noon, BaneGaarden, and Table, a maverick food company from Copenhagen, for a journey into how they have built a culture that gives them a competitive edge.Carl Johan and Michael dive into: The Journey of Carl Johan.The why behind the
#267 Thomas Stroppel Head of L&D at Dishoom - Harnessing Technology to Build a Unique Culture in Hospitality
In this episode centered around hospitality and learning & development (L&D), the host meets Thomas near London Bridge to explore how technology can be leveraged to build a unique organizational culture. The discussion delves into Thomas's intriguing journey from rural America to a significant role at Dishoom in London, emphasizing how his experiences in acting and hospitality intersect. T
#266 Shellye Archambeau Fortune 500 board director, strategic advisor, former CEO and author - The Journey to CEO: Shellye Archambeau’s Blueprint for Success
Shellye Archambeau shares her inspirational journey from aspiring to be a CEO at 16 to becoming the leader of MetricStream and a prominent figure in the tech industry. Shellye discusses the importance of setting clear goals, the value of planning, and overcoming obstacles such as imposter syndrome. She emphasizes the need for leaders to be clear, intentional, and vulnerable, and highlights the imp
#265 Michael Tingsager interview by Jennifer Ryan
Jennifer Ryan turns the tables and interviews the host, Michael, about his fascinating journey in the hospitality industry. Michael shares his experiences growing up in a family-run food business in Denmark, holding leadership roles at McDonald's, and launching his own ventures. Key lessons include the importance of continuous improvement, humility, and people-focused leadership. The conversation
#264 Mark Gilligan Founder at Wizso - Revolutionizing Water Conservation
In this episode, Michael interviews Mark, a civil engineer and former managing director in the environmental consultancy sector who introduces Wizso, an innovative solution aimed at transforming the way water is used in toilet facilities. Mark narrates his unexpected journey from McDonald's water-saving initiatives to developing Wizso—an environmentally friendly, fizzy tablet designed to reduce to
#263 Holly Hallam Co-Owner of DESIGNLSM - The Art and Strategy of Hospitality Design
This episode delves into the intricate process of creating standout hospitality concepts in a competitive market, emphasizing the importance of human connection in the digital age. The guest, Holly Hallam, Managing Director of Design LSM, shares her unique journey from TV and marketing to redefining the hospitality design experience. Through strategic focus on brand and guest experience, Design LS
#262 Joshua Jarvis Co-Founder & CEO at Big Appetite Co - Transforming Business and Life with AI
In this episode, Josh shares his journey from fashion to founding Wingshack and later Big Appetite, focusing on how AI has been instrumental in driving business innovation, optimizing operations, and improving customer relationships. Additionally, Josh advocates for the positive impact of AI on life, promoting travel, new experiences, and the embrace of technology for a better living. He also intr
#261 Feri Naseh Founder & CEO at MeTime Healing on Making Mental Health Support Affordable
In this episode, you will hear from Feri Naseh, the founder and CEO of MeTime Healing, an innovative platform addressing mental health concerns. MeTime Healing aims to make emotional and behavioral guidance accessible and affordable. Our discussion covers the platform’s genesis, its mission to provide healing without borders, and how it connects users with licensed clinicians for online therapy. F
#260 Reena Miglani and Chef Ajay Walia from Silicon Valley to Opening Saffron Indian Bistro
In this episode, Michael is joined by guests Chef Ajay Walia and his wife Reena Miglani to learn about their entrepreneurial journey from Silicon Valley to opening Saffron Indian Bistro, serving northern and southern Indian cuisine. The conversation highlights the importance of creating a heart-centered and profitable business, the power of human connection and experiences in hospitality, and the
#259 Cristian Grossmann, Co-Founder & CEO at BeeKeeper on Creating a Frontline Success System
Cristian Grossmann,, Co-Founder & CEO at BeeKeeper, joins Michael in this week's episode. Christian shares insights on the journey of creating Beekeeper, a platform designed to transform communication and engagement with frontline hospitality teams. The discussion covers the challenges faced by frontline workers, including the lack of digital tools tailored to their needs, and how Beekeeper ad
#258 Matthew Cameron Founder of TMC Consulting on Enhancing Work Environments
Today we're joined by Matthew Cameron, a consultant dedicated to improving employee retention, performance, and well-being in hospitality businesses. They explore Matthew's transformative journey from a challenging hospitality career, marked by a personal crisis, to his current mission of enhancing the work environment for others. Matthew shares the concept of job crafting, his personal daily rout
#257 Dan Simons Co-Owner at Farmers Restaurant Group on Mental Health Resources & Support
Dan Simons, the co-founder and CEO of Farmers Restaurant Group, known for its unique business model and dedication to sustainability, joins Michael again on the podcast. Nearly two years since their last discussion, they delve into how the business has evolved.Instead, the conversation highlights Dan's commitment to improving mental health in the workplace, its direct impact on business operations
#256 Tai Ricci Partner at Hi Neighbor Hospitality Group on Building Culture & Empowering Employees
Tai Ricci, partner at Hi Neighbor Hospitality Group, joins us for this episode. Tai explores a range of topics critical for success in the hospitality business, focusing on innovation, culture, leadership, and the impact on communities. She shares her journey from her creative background into the world of hospitality, highlighting how personal experiences and a desire to create a heart-centered bu
#255 Dr. Vincent Walsh - Global Circular & Regenerative Living Systems Expert
In this episode, Dr. Vincent Walsh, a UK-based circular regenerative food and agriculture expert, shares his journey, insights, and aspirations in making a positive, everlasting impact on the food system through consulting with major UK food and beverage companies. Dr. Vincent discusses the significance of understanding nature's evolution, circular and regenerative practices, and the potential tra
#254 Dan Newman - Managing Director at Hospitality Rewards on Improving Employee Benefits
Dan Newman, the Managing Director of Hospitality Rewards, the UK's first employee benefits platform for the hospitality trade joins us in this episode. Dan and Michael discuss the mission of Hospitality Rewards to improve financial, mental, and physical health benefits for employees in the hospitality sector, moving beyond traditional compensation platforms. The platform offers unique benefits lik
#253 Larry Korman - President of AKA Hotel Residences on the Art of Leadership
Larry Korman is back on the podcast for this week’s episode to talk all about the value of maintaining consistency in business operations, regardless of external circumstances. He provides insights into the importance of humanizing the hospitality experience, especially in unprecedented times, like during the pandemic. Larry also reiterates his commitment to upholding transparency and honesty in a
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