TIQUE Talks: The Business Podcast for Travel Advisors

245. Hot Take: When To Say "No" Aug 21, 2026 22:46 Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT!Saying yes might feel like good business, but the wrong yes can cost you more than you realize. In this Hot Take, Robin and Jennifer break down why travel advisors need to get more comfortable saying no; to misaligned clients, FAMs, meetings, expenses, and opportunities that loo

244. Attracting Clients Who Travel Like You with Kat Morga Aug 18, 2026 41:29 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsSmeuse Studio - Strategic branding and website design for travel advisorsKat Morga, founder of Adventure Smarter, talks about creating a travel business that feels authentic to you and naturally attracts clients who value the same things. She shares how her own travel experiences shaped her “splurge when i

243. Hot Take: How To Get Clients To Read Your Emails Aug 14, 2026 23:02 Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT!You can’t force your clients to read your emails. But you can make it a whole lot more likely. In this week’s Hot Take, Robin and Jennifer chat about why clients skim, skip, and straight-up ignore important information. From punchier subject lines and TLDRs to giving every email

242. Summer Series: Client Experience Boundaries Aug 11, 2026 38:48 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsSmeuse Studio - Receive 15% off your first purchase in the shop with code TIQUEA great client experience shouldn’t require a travel advisor to be available 24/7. In the final episode of their summer series on boundaries, Robin and Jennifer break down the systems that allow travel advisors to deliver except

241. Hot Take: "Start Before You're Ready" Is Terrible Advice Aug 7, 2026 26:55 Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT!Forget the "just start." While waiting for perfection will keep you stuck, jumping in before your business is ready can cost you far more than lost time. In this Hot Take, Jennifer and Robin challenge the idea that taking action without preparation is always the right move. They

240. Summer Series: Financial Boundaries Aug 4, 2026 41:32 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsSmeuse Studio - Receive 15% off your first purchase in the shop with code TIQUE"Charge fees, please." That's the entire episode in one sentence, according to Robin. But if it were that simple, every travel advisor would already be doing it. In this third episode of the Summer Boundaries Series, Jennifer an

239. Hot Take: Processes Are Created For You To Make Exceptions Jul 31, 2026 18:46 Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT!Think having processes makes your business feel too rigid? Think again! In this Hot Take, Jennifer and Robin explain why clear workflows, written policies, and firm boundaries create a better client experience while protecting your time, profitability, and sanity. They share rea

238. Summer Series: Phone Boundaries Jul 28, 2026 37:27 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsSmeuse Studio - Strategic branding and website design for travel advisorsIf you're constantly answering calls, responding to texts, and making yourself available 24/7, you're probably losing more time and money than you realize. Jennifer and Robin continue their Summer Boundaries Series with a deep dive in

237. Hot Take: BIG Investments Can Be Worth It Jul 24, 2026 18:41 Would you rather spend $35 a month on a CRM, or $3,000 on a FAM for the one Turkey lead you'll get in four years? If you flinched at the CRM number, we need to talk. In this Hot Take, Jennifer and Robin call out one of the travel industry's favorite delusions: advisors happily investing in FAMs but hesitating to invest in the systems, education, and expertise that grow their businesses. They share

236. Summer Series: Email Boundaries Jul 21, 2026 46:29 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsSmeuse Studio - Strategic branding and website design for travel advisorsIn this first episode of the Summer Boundaries Series, Jennifer and Robin explain why your inbox might be running your business instead of supporting it. They share strategies for setting office hours, creating autoresponders that imp

235. Hot Take: You Have To Be A Little Annoying Jul 17, 2026 15:35 Don't miss the Travel Business Intensive, happening August 24-26. Learn more and grab your ticket here → RESERVE MY SPOT!Think you're annoying your audience? You're giving yourself way too much credit. Most people aren't seeing your content in the first place. In this Hot Take, Jennifer and Robin explain why the fear of "posting too much" is costing travel advisors potential clients, why confidenc

234. Getting From 1M to 3M In Sales...And Beyond with Angie Licea Jul 14, 2026 50:57 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsSmeuse Studio - Strategic branding and website design for travel advisorsNew levels, new devils. The strategies that get you to $1 million in sales aren't necessarily the same ones that will get you to $3 million. Angie Licea of Global Travel Collection shares the mindset shifts, systems, and leadership ha

233. Hot Take: Your Business Needs A Vision Jul 10, 2026 22:06 You can't build a business around a blurry goal! In this Hot Take, Jennifer and Robin explain why every successful travel advisor needs a long-term vision before setting goals. They share the mistakes they made early in business, unpack the difference between vision and goals, and discuss how your pricing, offers, team, and daily decisions should all support the business (and life) you ultimately

232. Designing a Life That You Love Through Balance with Mimi Lichtenstein Jul 7, 2026 39:25 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsSmeuse Studio - Strategic branding and website design for travel advisorsBuilding a successful travel business shouldn't come at the expense of your life. Mimi Lichtenstein, Founder of Truvay Travel, has created a thriving referral-only boutique advisory by putting her health, family, and priorities on the

231. Hot Take: The Cost Of Marketing Jul 3, 2026 19:00 → Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14!Robin and Jennifer are exposing the most expensive marketing mistake of all, the one that never shows up on a credit card statement: doing it all yourself until you burn out. From wasted ad spend to vanity metrics that feel good but pay nothing, they share how shifting from random promotion to

230. Finding the Balance Between Splurge and Value-Stays with Natalie Payne Jun 30, 2026 31:34 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsCozy Earth - Use code COZYTIQUE at checkoutNot every client needs a $2,000-a-night hotel to feel like they're traveling in luxury. Natalie Payne, VP of Sales at Calliope Collective, joins this episode to discuss how travel advisors can create elevated client experiences by blending bucket-list hotels with

229. Hot Take: You Need SOP's Jun 26, 2026 13:39 → Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14!You asked for SOP templates. You downloaded the SOP templates. You have not touched the SOP templates. Sound familiar? In this Hot Take, Jennifer and Robin are here to give you the loving kick in the pants you need, because your business cannot scale, hire, or sell if every process lives insid

228. Evolving a Business That Works for You with Catherine Denham Travel, An Independent Affiliate of Brownell Jun 23, 2026 54:15 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE at checkoutGrowing your business shouldn't require working around the clock. Catherine Denham, founder of Catherine Denham Travel and an affiliate of Brownell Travel, shares how intentional systems, strategic

227. Hot Take: Should Travel Advisors Be Avoiding AI? Jun 19, 2026 26:49 → Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14!AI seems to bring out strong opinions. Some people think it's the greatest thing since sliced bread. Others act like using ChatGPT is the first step toward the robot apocalypse. In this Hot Take, Robin and Jennifer tackle the question many travel advisors are asking: Should you be avoiding AI?

226. Using AI For Your Client Workflow with Heather Keller Jun 16, 2026 36:09 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE at checkoutHeather Keller of Perfect Landing Travel returns to the show to share how she's leveraging AI to eliminate repetitive tasks and create more space for the work that drives growth. From client commun

225. Hot Take: How To Define Your Niche Jun 12, 2026 20:51 Join the Waitlist for The Travel Business Intensive by TIQUE! If you're selling everything, you're known for nothing. In this Hot Take, Robin and Jennifer make the case for niching down; why it leads to better clients, stronger supplier relationships, and real pricing power. They bust the "but I'll miss bookings" myth, share examples of experts crushing it in ultra-specific lanes, and give you thr

224. What it Means to Have a Preferred Partnership with Katie Ferrari of Hyatt Hotels Corporation Jun 9, 2026 38:49 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE at checkoutKatie Ferrari, Regional VP of Global Sales at Hyatt Hotels Corporation, breaks down how preferred partnerships work behind the scenes and why they’re about far more than just extra perks. You’ll le

223. Hot Take: What "Sales" is NOT Jun 5, 2026 17:56 Join the Waitlist for The Travel Business Intensive by TIQUE! Robin and Jennifer kindly drag the idea that sales has to feel pushy, awkward, or manipulative. Instead of convincing clients to book, they explain how great sales calls are really about building trust, uncovering the client’s real problem, and creating genuine connection. From avoiding “word-vomit” discovery calls to using intentional

222. How To Audit Your Business with Jessica Marx Jun 2, 2026 42:04 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE at checkoutJessica Marks, strategic advisor and host of the Millions Were Made podcast, joins this episode to talk about auditing your business, uncovering hidden profit opportunities, and stepping fully into

221. Hot Take: Stop Questioning Your Worth May 29, 2026 19:35 Join the Waitlist for The Travel Business Intensive by TIQUE! Imposter syndrome? We don’t know her! In this Hot Take, Jennifer and Robin unpack why so many travel advisors are undercharging, overextending themselves, and wondering why they’re burned out by clients who treat unlimited access like a personality trait. From planning fees and pricing psychology to luxury perception, boundaries, and pr

220. How The Right Hotel Can Scientifically Create Happiness with Sara Bacon May 26, 2026 45:35 Thanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE at checkoutFlytographer - Earn commission on professional vacation photographyTravel Collection - Connect and learn more about TC’s DMCsFrom lighting and ambiance to design and sensory experience, the psychology of a space may matter more than most advisors realize. In this episode, Jennifer talks with Sara Bacon, founder of Opulis

219. Hot Take: How To Fire A Client May 22, 2026 20:35 Join the Waitlist for The Travel Business Intensive by TIQUE! Some clients are dream bookings. Others make you question your career choices before your second cup of coffee. In this Hot Take, Jennifer and Robin get honest about toxic clients, scope creep, people-pleasing, and the moment you realize a trip is no longer profitable because a client is draining every ounce of your energy. They break d

218. FAMs: Before, During & After with Carrie Wallace May 19, 2026 46:37 Thanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE at checkoutFlytographer - Earn commission on professional vacation photographyTravel Collection - Connect and learn more about TC’s DMCsCarrie Wallace, CEO of FamGuru, shares how travel advisors can use FAM trips more strategically to grow their business. From choosing the right FAMs and preparing clients for out-of-office time to

217. Hot Take: How To Start A Business From Nothing May 15, 2026 20:56 Started your travel business with zero network, zero book of business, and zero luxury clients? Same! In this Hot Take, Robin and Jennifer discuss what it looks like to build a business from scratch when you don’t have a network or years of sales experience backing you. From awkward early marketing attempts to learning how to show up consistently online, this episode is the reminder that success i

216. Don’t Assume A DMC Will Break Your Client's Budget with Jonathan Epstein May 12, 2026 01:00:26 Thanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE for 20% offFlytographer - Earn commission on professional vacation photographyTravel Collection - Connect and learn more about TC’s DMCsThink a DMC is automatically out of your client’s budget? Think again! Jonathan Epstein, Chairman and owner of Celebrated Experiences, explains why that assumption is costing you better trips, smoo

215. Hot Take: You Should List Your Pricing May 8, 2026 19:08 TIQUE’S TRAVEL ADVISOR APPRECIATION SALE IS LIVE! Enjoy 20% OFF May 4th-8th → SHOP NOWShould you put your pricing on your website? Yes. Full stop.Jennifer and Robin make the case for fee transparency, because hiding your pricing doesn't convert skeptics, it just attracts the wrong clients. Robin shares a cringe-worthy Botox appointment story that proves exactly what happens when financial surprise

214. Creating Seamless Multi-Destination Trips with a DMC with Milena Stancati May 5, 2026 48:10 Thanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE for 20% offFlytographer - Earn commission on professional vacation photographyTravel Collection - Connect and learn more about TC’s DMCsMulti-destination trips look dreamy until the seams start to show. In this episode, Milena Stancati of Travel Collection dives into what makes complex itineraries work and where many advisors quiet

213. Hot Take: A Real Business Costs Real Money May 1, 2026 21:00 TIQUE’S TRAVEL ADVISOR APPRECIATION SALE IS LIVE! Enjoy 20% OFF May 4th-8th → SHOP NOWYou thought starting a travel business meant freedom, flexibility, and maybe even five-star perks. But behind the scenes? It’s duct-taped systems, second-guessing every decision, and wondering why it still feels so hard. In this fiery Hot Take, Jennifer and Robin pull back the curtain on the real reason your busi

212. Booking A Group: Step By Step with Marilyn Cairo Apr 28, 2026 56:21 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE for 20% offGroup trips sound like easy money until you’re managing contracts, chasing availability, and realizing your “100 guests” is really just 60. In this episode, Marilyn Cairo, VP of Sales for Groups at

211. Hot Take: Running A Business Reliant on Global Climate Apr 24, 2026 17:09 The world feels chaotic and your clients can feel it too. So what actually happens to your business when uncertainty hits? And more importantly, how do you stay booked when everyone else is hesitating? In this Hot Take, Robin and Jennifer talk about how to navigate unpredictable seasons without losing momentum. From what to say to clients right now to how to adjust your booking strategy, systems,

210. What It Means To Create A Long-Term Career in Travel with Meredith Calloway Apr 21, 2026 32:23 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE for 20% offMeredith Calloway, co-founder of Gifted Travel Network (GTN), breaks down what it really takes to build a long-lasting career in travel. She shares why so many advisors stay stuck in an employee mi

209. Hot Take: Stop Avoiding Loom Apr 17, 2026 15:57 If you’re still not using Loom, you’re making your sales process harder than it needs to be. Robin and Jennifer break down how voice, tone, and storytelling drive higher conversions, why your “perfect” PDF is getting skimmed (or ignored), and how Loom removes friction in a way calls and emails simply can’t. They also share exactly how to use it without feeling awkward on camera, how it can increas

208. Why Relationships Impact The Authenticity of Your Itineraries with Madi Lang Apr 14, 2026 38:20 Thanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE for 20% offMadi Lang of BA Cultural Concierge breaks down the difference between mass-produced experiences and the kind of travel that truly means something. The kind you feel, not just check off a list. She

207. Hot Take: Stop Researching Hotels Apr 10, 2026 14:13 If you feel like you’re drowning in hotel research, this is your sign to stop trying to do it all! In this extra spicy Hot Take, Robin and Jennifer explain why over-researching is holding advisors back and how leveraging DMCs and trusted partners leads to better client experiences, less risk, and more time to grow your business. Plus, what to do when a recommendation isn’t quite right and why thos

206. How Hiring A VA Amplifies Your Ability To Scale with Chelsey Benkner Apr 7, 2026 43:09 Feeling overwhelmed but not sure if you’re “ready” to hire help? Chelsea Benkner, founder of Outwork Collective, shares how her own struggle to find reliable, travel-specific support led her to build a VA firm designed specifically for advisors. Learn which tasks are worth outsourcing (think admin-heavy, non-revenue work like itineraries, CRMs, inbox management, and trip audits), what should stay

205. Hot Take: You Don't Need 1:1 Coaching Apr 3, 2026 13:12 Robin and Jennifer challenge the idea that you need one-on-one coaching to grow your business. After investing in coaching themselves, they give their honest feedback on when it’s actually helpful and when it becomes a distraction. They explain why most advisors don’t have a knowledge problem, but a focus and execution problem, and how accountability, peer support, and existing resources can often

204. How To Calculate Your Planning Fee with Sarah Eppler Mar 31, 2026 40:21 Jennifer talks with Sarah Eppler, a Niche community member who used the Seven Figure Sales tools to rebuild her service suite around real profitability. After digging into the numbers and realizing her pricing didn’t reflect her actual time or overhead, Sarah reached out with questions, leading to a deeper look at how to make the math actually work. In this episode, they break down how to work bac

203. Hot Take: Host vs. Advisor Responsibilities Mar 27, 2026 11:17 Thinking about switching host agencies or going independent? In this Hot Take, Robin and Jennifer break down the difference between travel advisor responsibilities and host agency responsibilities, and why changing hosts just because another offers different perks isn’t always the answer. They talk through what hosts actually provide behind the scenes, what advisors should be building on their own

202. What It Means To "Go All In" On Your Travel Business with Gia Lee Mar 24, 2026 38:21 Luxury travel advisor Gia Lee started her business with no clients, no track record, and no industry experience. One year later, she scaled to over $2M in sales. In this episode, Gia shares what happened when she decided to stop dabbling and truly go all in. From investing in branding before she had a single client to hiring help earlier than most advisors would, she walks through the decisions th

201. Hot Take: Should You Book Apartments Mar 20, 2026 15:32 Apartments and Airbnbs might seem like a great option for clients traveling with groups, but they can quickly become an advisor’s biggest headache. In this Hot Take, Jennifer and Robin share real stories of what can go wrong when advisors don’t control the accommodations, including last-minute cancellations, fake listings, and even a situation that cost Jennifer $5,000 to fix. You’ll learn why pri

200. How SEO Is Changing with AI with Salted Pages Mar 17, 2026 46:42 Many business owners still think SEO is about keywords and blog posts. But AI has completely changed how people search. Today’s search results aren’t just links. They’re summaries generated by tools like Google AI, ChatGPT, and other platforms that pull information from across the internet. Which means if your business isn’t showing up in those sources, potential clients may never find you. In thi

199. Hot Take: You Could Be Making Expensive Mistakes Mar 13, 2026 18:56 Moving fast in business can cost you. In this Hot Take, Jennifer shares two expensive mistakes from her early travel advisor days and the systems she built to prevent them from happening again. From auditing itineraries to working with the right suppliers and getting client sign off, this episode is a reminder that slowing down is often what protects your profit, reputation, and sanity.After the e

198. Group Trips To Sell with Megan Grant Pederson Mar 10, 2026 52:22 Thinking about launching a group trip? Before you pick a destination and start marketing it, listen to this! Megan Grant Pederson of Cherish Tours shares exactly what it takes to create, price, sell, and host profitable small group travel. From contract negotiations and attrition clauses to margin strategy, launch timelines, early bird pricing, and the real costs most advisors overlook, this episo

197. Hot Take: How To Win Industry Awards Mar 6, 2026 13:32 Awards look impressive, but they are not the true measure of a thriving business. In this spicy Hot Take, Jennifer and Robin unpack the pressure to chase industry recognition, the relationship dynamics behind many awards, and why referrals, revenue, and client trust matter far more. They also share how to approach awards strategically, what judges are really looking for inside applications, and wh

196. Enhancing Itineraries With Custom Experiences with Rob Keen Mar 3, 2026 38:06 Flights and hotels may get booked first, but experiences are what clients remember most. Rob Keen of Project Expedition joins this episode to share how tours and activities can elevate itineraries, create passive revenue opportunities, and help advisors meet clients at different budgets and planning styles without adding extra work.After the episode, come continue the conversation inside the Niche

195. Hot Take: Stop Looking For The Magic Unicorn Hire Feb 27, 2026 16:09 Everyone wants a “unicorn hire” - someone who can manage client experience, handle marketing, audit invoices, run social media, and basically fix everything overnight. In this Hot Take, Jennifer and Robin explain why that person doesn’t exist and why trying to hire one is setting your business up for frustration. They discuss the difference between administrative support and true specialization, w

194. How To Thoughtfully Plan Accessible Travel with Karen Morales Feb 24, 2026 34:55 After living with a degenerative muscle disease and experiencing an accident that limited her independence, Karen Morales began adapting travel for herself and her family. What started as necessity quickly became expertise as clients began asking how she navigated safaris, Europe, and luxury resorts while using a wheelchair. In this episode, Karen breaks down why accessible travel extends far beyo

193. Hot Take: Some People Will Never Be Your Clients Feb 20, 2026 12:55 They’re liking your posts. They’re asking about your business. They’re booking…without you. And it’s driving you insane. In this Hot Take, Jennifer and Robin say the quiet part out loud: some people will never be your clients. And it’s not because your marketing isn’t working, but because they simply don’t want what you offer. From friends who book their honeymoon elsewhere to family who blur boun

192. What Social Media Platforms To Use For Your Target Audience with Caroline Langdon Feb 17, 2026 40:06 Not all social media platforms are created equal, and not all of them deserve your time. In this episode, Caroline Langdon of Impact Media House talks about choosing the right platform based on where your ideal clients actually hang out, instead of pouring energy into Instagram or TikTok just because everyone else says you should. Learn how to spot the signals that reveal who your true audience is

191. Hot Take: You Need A CRM Feb 13, 2026 12:58 In the spiciest Hot Take yet, Jennifer and Robin call out a problem they didn’t realize was this widespread: successful travel advisors running entire businesses from memory, inboxes, and spreadsheets. And they don’t mince words. A CRM isn’t “nice to have.” It’s the difference between overwhelm and control, chaos and consistency, boutique service and a truly repeatable luxury client experience. If

190. How To Leverage Consortia Benefits As A Travel Advisor with Karryn Christopher Feb 10, 2026 44:26 Most travel advisors say they’re “part of a consortium”, but very few actually know what that means for their business. In this episode, Karryn Christopher, President of Signature Travel Network, to unpack what consortia are really doing behind the scenes to support travel advisors through technology, marketing, training, and preferred partnerships. Karryn explains what it truly means for Signatur

189. Hot Take: The Trend of Business Partnerships Feb 6, 2026 15:48 Many advisors are starting to ask the same question: Should I get a business partner?Burnout, isolation, and wearing every hat in the business has many wondering if teaming up is the answer. As long-time 50/50 business partners, Jennifer and Robin share what their partnership looks like behind the scenes and the questions most advisors aren’t asking before entering an agreement that affects their

188. How A 5-Star Concierge Approaches Travel Advising Differently with Jessica Gorman Feb 3, 2026 32:26 Five-star service has less to do with planning, and more to do with people. Former Ritz-Carlton and St. Regis concierge turned travel advisor, Jessica Gorman, joins this episode to unpack what five-star service really looks like behind the scenes and what many advisors are missing. Jessica shares how concierges think, why relationships matter more than reservations, and why advisors should stop tr

187. Hot Take: Should You Have A Service Suite Jan 30, 2026 14:20 Are you doing way more work for your clients than they actually need…and getting paid the same no matter what? In this Hot Take, Jennifer and Robin explain why offering one all-inclusive level of service is quietly burning advisors out, and how a simple tiered service suite can change everything. Learn what basic, mid-level, and concierge tiers should look like, and how clearly showing your servic

186. The Value Of Certifications In the Travel Industry with Guida Botelho Jan 27, 2026 33:37 Guida Botelho from The Travel Institute joins this episode to talk about the significance of certifications for travel advisors. She shares her career background with The Travel Institute, the role it’s played in shaping advisor education since 1964, and what certifications are really meant to do beyond adding letters to your name. You’ll learn how certifications should be used, why they still mat

185. Hot Take: 2026 Travel Trends Jan 23, 2026 11:51 Something has quietly shifted in the travel industry and advisors are feeling it. In this Hot Take, Jennifer and Robin talk about a pattern that’s showing up again and again inside the Niche community, and it’s changing how trips are being booked, planned, and managed behind the scenes. What used to take years of planning is now happening fast! Expectations are higher, timelines are shorter, and t

184. Managing Your Sales Pipeline with Sara Murray Jan 20, 2026 38:09 Sales doesn’t have to feel awkward or pushy and this episode proves it! Sales strategist Sarah Murray returns to discuss what actually moves clients from “just thinking about a trip” to confidently booking with you, without burning yourself out or chasing people who were never serious to begin with. This conversation reframes sales as relationship-building and positions you as the guide through ev

183. Hot Take: Charging Cancellation Fees Jan 16, 2026 16:57 Cancellation fees: rude or required? In this Hot Take, Jennifer and Robin explain the significance of implementing a cancellation fee to protect your time, effort, and business. They break down when to enforce or waive a fee, how to position it as company policy (not a personal decision), and the systems every travel advisor needs so cancellations don’t turn into unpaid labor. If you’ve ever been

182. The Recipe For A High-Converting Website with Ingrid Urena Jan 13, 2026 43:30 A beautiful website means nothing if it doesn’t make people click, book, or buy. Ingrid Urena of Penguin Designing joins this episode to answer the question: what actually makes a website convert? She walks through the foundational “ingredients” every high-performing website needs: crystal-clear messaging rooted in your audience’s language, strategic site structure that supports SEO and discoverab

181. Hot Take: January Is Not For Hiring Jan 9, 2026 16:20 If January has you overwhelmed and considering hiring help, this episode is a must-listen! Jennifer and Robin explain why January is not the right time to bring on employees or independent contractors, how reactive hiring can hurt your business, and what to focus on instead when leads are flooding your inbox. They cover smarter alternatives like outsourcing and project-based support, how to identi

180. Creating An IC Mentorship Program with Explorateur Travel Jan 6, 2026 52:41 Download the FREE Job Descriptions for Travel Business Roles: tiquehq.com/job-descriptions?utm_source=Podcast+Episode+180&utm_medium=Podcast+Shownotes&utm_campaign=Job+DescriptionsWhat if growing a team isn’t about scaling faster, but scaling smarter? In this episode, Jordan Rush and Kim Hebert, who took over Explorateur Travel after Jennifer sold the agency, pull back the curtain on what

179. Hot Take: What We Learned From 2025 Jan 2, 2026 19:21 2025 taught us a lot…and not all of it was comfortable. In this Hot Take, Jennifer and Robin reflect on the lessons that shaped the past year: why growth felt heavier, what constant change actually costs, and how shifting trust and consumer behavior forced a rethink of how businesses operate. They discuss what worked really well, what stopped working, and the hard truths about resilience, revenue,

178. The Difference Between Marketing & Sales with Anthony Cifelli Dec 30, 2025 35:55 Download the FREE Sales Call Roadmap: tiquehq.com/sales-call?utm_source=Podcast+Episode+148&utm_medium=Podcast+Shownotes&utm_campaign=Sales+Call+Success+RoadmapThis episode challenges one of the most common and costly misconceptions in business: that marketing and sales are the same thing. Anthony Cifelli, Marketing Strategist and Founder of Truevail, explains why confusing these two roles

177. Hot Take: Why You Should Focus On Sales Instead of Marketing Dec 26, 2025 16:42 If your Instagram posts look good but your calendar is still wide open, this episode explains why. Marketing is louder than ever, but buyers are savvier, more discerning, and far less impressed by pretty posts alone. In this Hot Take, Jennifer and Robin talk about the uncomfortable truth most business owners avoid: marketing can attract attention, but it doesn’t close the sale. They unpack why hig

176. Selling & Serving Luxury Cruise Clients with Kemi Wells-Conrad Dec 23, 2025 44:46 Download the FREE Sales Call Roadmap: tiquehq.com/sales-call?utm_source=Podcast+Episode+148&utm_medium=Podcast+Shownotes&utm_campaign=Sales+Call+Success+RoadmapCruising has quietly changed, and this episode explains why more advisors should be paying attention. Luxury cruise expert Kemi Wells-Conrad, founder of Wells Luxury Travel, returns to share how small-ship and yacht-style cruising d

175. Hot Take: 5 Questions To Ask Yourself Before 2026 Dec 19, 2025 12:52 As the new year approaches, Robin and Jennifer discuss the five questions every advisor should ask themselves before January 1st. These questions will help you check in on your work-life balance, the support systems you’ve built, and whether you're creating the opportunities you actually want. Hear why data should guide your next moves (not just your gut), how to spot the trips and clients that tr

174. What You Need In A Task Management System with Sarah Wills Dec 16, 2025 53:49 Download the FREE Tech Stack Checklist: tiquehq.com/tech-stack?utm_source=Podcast+Episode+154&utm_medium=Podcast+Episode+154&utm_campaign=Tech+Stack If choosing a task management system feels overwhelming, this episode is for you! Jennifer chats with system strategist Sarah Wills, founder of HeySwillsy and the expert behind Tique’s ClickUp Business Hub. Sarah explains what a task mana

173. Hot Take: Should You Change Your CRM Dec 12, 2025 15:10 Today’s question is one that hits Tique’s inbox at least once a day: Should I change my CRM? Jennifer, Robin, and Ashlyn (Tique’s workflow guru and product manager) break down why the answer is usually not so fast. Before you chase the next shiny tech solution, hear why you should first fully use the features you already have, and how skipping that step can lead to unnecessary costs, mess

172. Top Traits Of Successful Travel Advisors with Jenn Lee Dec 9, 2025 59:04 THE 2026 ROADMAP: MASTERING AI FOR GROWTH  Tickets Now Available! → tiquehq.com/ai   Everyone wants the secret sauce to becoming a successful travel advisor…so Robin and Jennifer brought on someone who actually knows. One of the most dynamic voices in the industry, Jenn Lee joins this episode to discuss the common traits that top advisors share. You’ll hear why mindset, confiden

171. Hot Take: Hotel Bookings Dec 5, 2025 18:12 Ready to keep clients coming back all year long? This Hot Take dives into one of the most overlooked revenue streams in the industry: hotel bookings. What starts as a story about a friend booking Gleneagles without looping in her travel advisor turns into a massive reminder that your clients do not automatically know to come to you for hotels. And that gap is costing advisors thousands of

170. How To Reset After Setbacks In Life & Business with Rebecca Guthrie Dec 2, 2025 40:37 JOIN THE WAITLIST → tiquehq.com/ai TIQUE x Kha Ly: The AI Masterclass for Travel Advisors   Rebecca Guthrie, a tech founder who has navigated some major life pivots, joins this episode to talk about the seasons of life that force you to slow down, reevaluate, and rebuild. She introduces the idea of “unreasonable seasons” and how they are often the catalyst for your next chapter rathe

169. Hot Take: Your December Checklist Nov 28, 2025 17:58 JOIN THE WAITLIST → tiquehq.com/ai TIQUE x Kha Ly: The AI Masterclass for Travel Advisors   If you think you can wait until January to set 2026 goals and make business tweaks, think again! This week’s Hot Take breaks down the exact December checklist every advisor should be working through before WAVE season hits and your inbox explodes. From tightening your pricing and contracts to

168. How To Sell A Million In Your First Year with Katie Gibson Nov 25, 2025 01:00:39 → IT’S TIQUE’S BIGGEST SALE OF THE YEAR! November 24th - December 1st | Get 25% off with code Black Friday   This episode is fuel for anyone building a travel business with big goals and even bigger grit. Katie Gibson, founder of KG Travel Co., spills the details on how she went from “considering it a side gig” to surpassing one million dollars in sales in just over a year. From set

167. Hot Take: The Promise Of A Planning Fee Nov 21, 2025 10:13 → JOIN THE NICHE COMMUNITY ←   This week’s Hot Take covers the always spicy topic - planning fees. During a recent presentation for the Travel Institute’s alumni week, someone asked the question: How do you introduce fees to previous clients who’ve never paid one before? This episode touches on that, but the real heart of this conversation is for advisors who are already charging fee

166. How Travel Advisors Are Using AI To Stay Irreplaceable with Kha Ly Nov 18, 2025 01:03:47 JOIN THE WAITLIST → tiquehq.com/ai TIQUE x Kha Ly: The AI Masterclass for Travel Advisors   The robots aren’t coming for your job, but the advisors who know how to use them just might! Tique Talks’ most listened-to guest, Kha Ly, is back for another mind-blowing conversation about how the smartest travel advisors are using AI to work faster, stay relevant, and reach new clients witho

TIQUE Talks: The Business Podcast for Travel Advisors

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