Lead From the Heart
This podcast, hosted by leadership author Mark C. Crowley, explores the importance of heart-centered leadership in the workplace. It offers insights and practices for managers and executives who want to build more compassionate, engaged, and high-performing teams. The show challenges traditional command-and-control leadership models, emphasizing trust, caring, and emotional connection.
Episodes
Paula Goldman: Why “Human at the Helm” Must Replace “Human in the Loop”
Paula Goldman has been thinking about the role AI should play in our workplaces long before the current boom. As Salesforce’s first Chief Ethical and Humane Use Officer, she has spent years helping one of the world’s largest technology companies determine how powerful technologies can be developed and deployed in ways that earn trust and serve people.
Her work has included building
Sherry Turkle: What AI Can’t Give Us at Work
Sherry Turkle is one of the most influential voices in the study of how humans relate to technology, and this conversation with her covers new ground on that subject. Turkle is the Abby Rockefeller Mauzé Professor of the Social Studies of Science and Technology at MIT, founding director of the MIT Initiative on Technology and Self, and a licensed clinical psychologist. For nearly fiv
Sarah O’Connor: Keeping Work Human in the Age of AI
What happens when the machines we build begin to reshape the way we think about ourselves?
For centuries, every major technological revolution has forced humanity to confront the same fundamental question: As our tools become more powerful, what remains uniquely human?
Financial Times journalist, Sarah O’Connor has spent years exploring that question. In her remarkable book, We Are N
Paul Osterman: The Rise Of The Disposable Worker
Paul Osterman is Professor Emeritus of Human Resources and Management at the MIT Sloan School of Management and one of the most important scholars examining how the structure of work is profoundly changing in organizations today.
His research focuses on a growing and often overlooked shift in employment: the rise of “disposable workers.” Osterman estimates that roughly 35% of today’s
Cortland Dahl: Born to Flourish – The Four Skills That Unlock a Life of Well-Being
In an era marked by rising depression, loneliness, distractibility, burnout and overall declining well-being, many leaders are searching for more effective ways to support their own flourishing and that of their teams. In this compelling conversation, Cortland Dahl, PhD, shares truly transformative insights from his new book, Born to Flourish: How New Science and Ancient Wisdom Revea
Zach Mercurio: Why People Need to Feel They Matter at Work
What if one of the greatest threats to employee well-being isn’t workload, stress or even burnout— but the growing feeling that people simply do not matter where they work?
That is the premise behind The Power of Mattering by Zach Mercurio, and the foundation of this compelling conversation about leadership, human significance, and the emotional realities of modern work.
At a t
Eric Ries: Why Most Companies Are Built to Fail
What if the way most companies are run today—chasing short-term profits, cutting corners, exploiting customers, and ignoring employee well-being—is actually the opposite of what creates lasting organizational success?
Eric Ries, author of the bestselling The Lean Startup and in his new book, Incorruptible, has spent decades studying how organizations can thrive over the long term whi
Shawn Achor: The Power of Belief and the Hidden Architecture of Human Performance
Beliefs are one of the most powerful—and least examined—forces shaping human life.
They determine what we notice, what we ignore, what we attempt, what we avoid, and ultimately what we believe is possible for ourselves and for others. Long before we act, long before we speak, long before we even consciously choose, our beliefs are already organizing our perception of reality.
In this
Gillian Sandstrom: How Talking to Strangers Boosts Well-Being and Leadership Impact
In an era marked by remote work, digital convenience, and a documented 24% decline in everyday social interactions, many leaders are noticing a subtle but significant erosion of human connection — both in their personal lives and across their organizations.
Our guest is Dr. Gillian Sandstrom, associate professor of psychology at the University of Sussex and author of the new book Onc
Julianne Holt-Lunstad: Connection Is the Most Powerful Tool Leaders Are Ignoring
Leaders who care about employee well-being are facing a hidden challenge that most aren’t talking about enough: widespread disconnection.
Julianne Holt-Lunstad, Professor of Psychology and Neuroscience at Brigham Young University and Director of the Social Connection & Health Lab, has spent more than two decades showing how human connection — or the lack of it — directly shapes our phys
Frank Giampietro: How EY’s Chief Well-Being Officer Drives Impact
A photographic portrait of Julie Claeys
When a global professional services firm decides that employee well-being deserves C-suite ownership — complete with metrics, guardrails, and consequences — it signals a major leap from perks to strategy.
To that end, Frank Giampietro serves as the Americas Chief Well-Being Officer at Ernst Young (EY), leading well-being strategy across dozens
Jen Fisher: Leading With Hope And Well-Being
Jen Fisher is a pioneering leader in workplace well-being and human-centered leadership. She became the first Chief Well–being Officer at Deloitte US, creating a role that, as far as we know, no other major company in the world had ever established. In that role, she helped reshape how one of the largest professional services firms approaches employee wellbeing, connection, and
Joshua Freedman: The Secret Power Leaders Ignore
How can leaders use emotional intelligence to create workplaces where employees flourish? We explore the science and practice of emotional wisdom, examining how leaders can harness the interplay between emotion and reason to foster well-being, connection, and high performance in their teams.
Josh Freedman, named one of the top 50 management and leadership experts by Inc. Magaz
Daniel Coyle: How Leaders Create The Conditions For Flourishing
One of our all-time favorite guests, Daniel Coyle returns for a timely and thought-provoking conversation on human flourishing, belonging, and what leaders often misunderstand about employee well-being.
Coyle is widely known for his ability to translate rigorous research into clear, actionable insights for leaders, and seven years ago, he joined us to discuss The Culture Code – an e
Phil Le-Brun & Jana Werner: How Organizations Thrive When They Have Three Hearts
Some organizations have no heart at all. The best have three!
That’s the thesis of the new book, The Octopus Organization: A Guide to Thriving in a World of Continuous Transformation, co-authored by our guests, Phil Le Brun and Jana Werner. Both work with leaders operating at global scale—Phil as an Executive in Residence at Amazon Web Services, and Jana as a Global Executive Advisor
David Van Adelsberg: Why Wall Street Is Betting on Employee Well-Being
For decades, Wall Street has rewarded short-term thinking: layoffs, cost-cutting, and squeezing employees. Let’s be honest, investors have never been concerned about workers or their well-being.
But that era is ending.
David Van Adelsberg, CEO and co-founder of Irrational Capital (alongside renowned behavioral economist Dan Ariely), has helped produce some of the most rigorous resear
Mark C. Crowley: The Next Era Of The Lead From The Heart Podcast!
Due to a technical problem with Apple Podcasts, we had to reissue this episode to ensure all subscribers received it. Sorry if it’s a duplicate for some.
For only the second time since launching the Lead From The Heart podcast eight years ago, Mark is opening a new season by speaking directly to you—without a guest.
In 2018, Mark used the very first episode to introduce himself and h
Mark C. Crowley: The Future Of The Lead From The Heart Podcast
For only the second time since launching the Lead From The Heart podcast in 2018, Mark is opening a new season by speaking directly to you—without a guest.
Eight years ago, Mark used the very first episode to introduce himself and his mission for the show. As this new season begins, he felt it was important to pause again, reflect, and—once more—clearly frame the context for what lie
Margaret Andrews: Why Leading Others Begins with Understanding Yourself
The first chapter of my new book, The Power of Employee Well-Being is titled Know Thyself—and for good reason. I’ve long believed that the most important work a leader can do begins inward, with deeply understanding who you are, how you show up, and the patterns that shape your behavior. That’s exactly what Margaret Andrews explores in Manage Yourself to Lead Others.
Leadership, she
Mark Thompson — The #1 Coach to CEOs Prepares Leaders for Their Next Opportunity
Mark Thompson is widely recognized as the world’s #1 CEO coach, bringing more than 30 years of experience preparing top executives and boards — from global corporations to fast-growing startups — to step confidently into their next leadership roles.
As founding Chairman of the Chief Executive Alliance and former Chief Experience Officer at Charles Schwab Corporation, he has guided l
Jon Rosemberg: How To Break Out Of Survival Mode — And Start Thriving
Have you ever noticed how many people — even highly successful leaders — live in constant overdrive? They’re productive, disciplined, and always “on,” but inside, they’re exhausted.
That’s survival mode — and according to Jon Rosemberg, author of A Guide to Thriving: The Science Behind Breaking Old Patterns, Reclaiming Your Agency, and Finding Meaning, it’s where far too many of us s
Muriel Wilkins: Breaking Through the Hidden Beliefs That Hold Leaders Back
Why Do Smart, Capable Leaders So Often Get In Their Own Way?
Muriel M. Wilkins — executive coach, host of the Harvard Business Review podcast Coaching Real Leaders, and author of the brilliant new book Leadership Unblocked: Break Through the Beliefs That Limit Your Potential — has spent her career helping senior leaders uncover the invisible beliefs that quietly sabotage their effect
Colin Fisher: Why Teams, Not Stars, Create Lasting Success
The core message of Colin M. Fisher’s new book, The Collective Edge: Unlocking the Secret Power of Groups, is simple but profound: we dramatically overestimate the role of individuals in success and underestimate the extraordinary power of groups. History celebrates “great men” like Edison, Jobs, and Musk, but the truth is that real breakthroughs nearly always come from teams—group
Klaus Kleinfeld: A CEO Who Believes Well-Being Is the Real Edge in Leadership
Klaus Kleinfeld has lived one of the most extraordinary leadership journeys of our time. He’s the only executive ever to serve as CEO of two Fortune 500 giants on different continents—Siemens in Germany and Alcoa in the U.S.—and he’s advised presidents and global leaders around the world.
What struck me most in speaking with Klaus isn’t just the scope of his career—it’s what he belie
Laurie Santos: Yale’s Star Professor Brings the Science of Happiness & Well-Being to Work
Laurie Santos is one of the world’s leading voices on the science of happiness and well-being. She’s a psychology professor at Yale University, where her course Psychology and the Good Life became the most popular class in Yale’s 300-year history. So many students enrolled that the university had to move it to a concert hall to accommodate the crowds. Building on that success, Lauri
Amy Gilliland: A CEO Who Puts Employee Well-Being at the Center of Success
For the second half of this podcast season, we’ve been focused on employee well-being—why it matters, how to foster it, and what happens when leaders fail to take it seriously. Our new guest, Amy Gilliland, shows what it looks like when a CEO makes well-being a true priority, not a mere slogan.
Amy is president of General Dynamics Information Technology (GDIT), a $9 billion global technology enter
Angela Jackson: What If Thriving Employees Were The Key To Thriving Companies?
That’s the groundbreaking case made by Dr. Angela Jackson, Harvard University professor and New York Times bestselling author of The Win-Win Workplace: How Thriving Employees Drive Bottom-Line Success.
Angela’s journey is remarkable. After losing her mother at age four, she was raised by grandparents who grew up in the Jim Crow South and never advanced beyond sixth grade. Nonetheless, their resili
Nick Foster: What If Most Predictions About the Future Are Just Noise?
Nick Foster, former head of design at Google X — the “moonshot factory” — and author of Could, Should, Might, Don’t: How We Think About the Future, joins us to discuss his stunning conclusion that human beings are terrible at predicting the future, calling most forecasts “mostly nonsense.”
For leaders, this insight is absolutely essential: we’re constantly asked to make
Mita Mallick: Bad Bosses Have Much To Teach Us
What’s worse than a boss who emails you at midnight, demanding instant replies?
How about one who calls you “Mohammed” instead of your real name, Madhumita, or another who expects you to dive back into work just days after your father’s sudden death. Wall Street Journal and USA Today bestselling author, Mita Mallick has faced these and 10 other toxic manager archetypes in her career
Urs Koenig: Humility Is Leadership’s Secret Weapon
In this thought-provoking episode, we sit down with Urs Koenig, author of “Radical Humility: Be A Badass Leader And A Good Human,” to explore leadership through a lens of selflessness and authenticity. Drawing from his experience as a peacekeeping mission commander in Kosovo, Urs shares surprising insights on leading in high-stakes environments, revealing how humility shaped his appr
Bree Groff: Reimagining Work with Joy and Purpose
Is Bree Groff delusional or naive to believe work should be a source of fun and joy? Having read her bestseller, Today Was Fun: A Book About Work (Seriously) and interviewed her, we’re certain she’s spot-on—and voicing what many of us have long felt: work shouldn’t be a grind that erodes our happiness or well-being.
Bree’s expertise stems from a dynamic career in organizational trans
Sir David Spiegelhalter: A Leader’s Guide To Mastering Uncertainty
As a statistician by trade, Cambridge University Emeritus Professor, Sir David Spiegelhalter might seem to be a huge outlier for our leadership podcast. At the beginning of our conversation he even acknowledges feeling this way.
But his new book, The Art of Uncertainty, was named an Amazon Best Book of 2025, and his investigations aimed at reducing uncertainty in life: about what is
Richard Simon: Why It’s Probably Time You Unplugged
Ever wonder what 75 days a year glued to your phone is costing you?
That staggering figure—based on a 2024 study showing Americans spend an average of 5 hours and 16 minutes daily on their smartphones—reveals how deeply our devices dominate our lives.
Enter Richard Simon and his provocative bestseller, Unplug: How to Break Up with Your Phone and Reclaim Your Life. It’s not just a g
Margaret Heffernan: How Artists Turn Uncertainty Into Opportunity
We’re thrilled to welcome back Margaret Heffernan to the podcast, a guest whose erudition and insight left us in awe last time!
Margaret is one of the most remarkable people we’ve had on the show—an entrepreneur, former CEO, acclaimed author, and thought leader whose uncommon education and thirst for knowledge imbue her work with extraordinary depth.
Her TED Talk, “Why it’s
Martin Dubin: Uncovering the Hidden Blind Spots That Hold Leaders Back
Imagine you’re a leader who’s achieved great success, yet something suddenly feels off: roadblocks appear, your team seems less responsive and productive—and you’re not progressing as hoped.
What’s holding you back?
Martin Dubin, a clinical psychologist and author of, Blindspotting: How To See What’s Holding You Back As A Leader (being released next week) says career and leadership
Shigehiro Oishi: Embracing the Unfamiliar to Forge Deeper Lives and Thriving Teams
We’re thrilled to welcome Shigehiro Oishi, renowned psychologist and University of Chicago professor, whose groundbreaking research on well-being has reshaped how we understand a fulfilling life.
As the author of Life in Three Dimensions: How Curiosity, Exploration, and Experience Make a Fuller, Better Life, Oishi introduces a transformative framework that adds “psychological
Gary Shapiro: Mastering the Art of the Pivot
For over 40 years, Gary Shapiro has been CEO of the Consumer Technology Association – the organization which runs CES, the world’s largest and most influential technology trade show held every year in Las Vegas. CES long ago became the global stage where innovations like the iPhone, self-driving cars, and AI breakthroughs have been introduced to the world for the first time.
In his s
Wes Adams: How Meaningful Work Fuels Exceptional Performance
Wes Adams, co-author of Meaningful Work: How to Ignite Passion and Performance in Every Employee, joins the podcast and shares profound insights from his extensive, multi-year research, on an essential yet often ignored leadership prerogative: ensuring employees feel they’re connected to a shared purpose, empowered to make a difference – and pushed to grow.
As a positive psychology s
Claudius Hildebrand: The Lifecycle Of Every Leader; Why Growth and Reinvention Matter
What makes a leader truly successful?
To find out, we sat down with Claudius Hildebrand, author of the bestselling The Life Cycle of a CEO: The Myths and Truths of How Leaders Succeed.
His core insight? Leadership isn’t a trophy you win or a title you hold—it’s a dynamic, ever-evolving journey that demands growth, grit, and constant reinvention. Whether you’re a team lead, a mid-lev
Melody Wilding: Navigating the Complexities of Managing Up
Melody Wilding, Professor of Human Behavior at Hunter College in New York City, and renowned for her expertise in workplace dynamics, has just published, “Managing Up: How To Get What You Need From The People In Charge.” It’s received outstanding reviews, is already a bestseller – and has become an indispensable guide for building effective relationships with bosses and even pee
Adam Galinsky: A Blueprint for Inspiring Leadership
Version 1.0.0
Renowned social psychologist and Columbia Business School professor Adam Galinsky, has dedicated his academic career to understanding the intricacies of leadership and human behavior. His latest book, “Inspire: The Universal Path for Leading Yourself and Others,” offers a compelling exploration of what it takes to be an inspiring leader.
Adam is clear that i
Jan-Emmanuel De Neve: Transform Your Employees’ Performance by Prioritizing Their Well-Being
Ever wondered what truly drives peak performance at work? As research is now proving, the surprising secret lies in employee well-being.
In this captivating episode, we’re joined by Jan-Emmanuel De Neve, professor of Economics and Behavioral Science at Oxford’s Saïd Business School, the Director of the Wellbeing Research Centre & an editor of the World Happiness Report.
His
Kathleen Hogan & Rhonda Morris: Two Of The World’s HR Giants Together
For our inaugural episode of our new season, we are thrilled to feature two truly extraordinary guests. It also marks a milestone for us as it’s the very first time we’ve recorded an episode where both the host and guests were together in the same room — in this case, at a recording studio at Chevron’s Northern California offices.
In this special episode, you’
Ethan Kross: How To Manage Your Emotions So They Don’t Manage You
We’re thrilled to have Ethan Kross accept our invitation to join us for a second time, & to discuss his highly anticipated new book, Shift: Managing Your Emotions-So They Don’t Manage You. (Publishes February 2025).
If you’re a regular listener to our show, you’ll recall Ethan’s previous appearance when we discussed his bestselling book, Chatter: The Voice in Our Head
Michael Morriss: How To Harness Our Tribal Instincts To Cultivate Team Belonging
The Financial Times just named Columbia University professor Michael Morriss’ new book, Tribal: How The Cultural Instincts That Divide Us Can Help Bring Us Together, one of the “Best Business Books of the Year” (2024).
When we hear the word “tribalism,” it often carries a negative connotation. It gets blamed for everything from political polarization to workplace discrimin
Henry Oliver: The Essential Guide to Late Blooming Success
We live in a world where early achievements are celebrated, but what if some of your greatest successes were to come later in life?
On this truly provocative episode, we sit down with the brilliant Henry Oliver, author of “Second Act: What Late Bloomers Can Tell You About Reinventing Your Life.” Our conversation is packed with uncommon insights that will challenge
Mitch Warner: Leadership & Self-Deception
Mitch Warner is the Managing Partner of the Arbinger Institute, an organization renowned for its groundbreaking work in leadership & organizational transformation. The Arbinger Institute has just released the fourth edition of its classic book, “Leadership and Self-Deception: The Secret to Transforming Relationships and Unleashing Results.”
First published in 2000, “Leadership &a
Brigid Schulte: Why Work Isn’t Working & How We Can Fix It
In this episode, we delve into the pervasive issue of burnout & dissatisfaction in modern work cultures & explore how rethinking workplace operations can enhance employee well-being. Our guest, Brigid Schulte, author of the bestseller “Over Work: Transforming the Daily Grind in the Quest for a Better Life,” provides uncommonly researched perspectives on this topic.
Brigid c
Laszlo Bock On The Future Of Work, HR & Leadership
We have the distinct honor of hosting a true visionary in human resources and organizational culture, Laszlo Bock. His name is synonymous with innovation, empathy, and transformative leadership. His journey is a testament to leading with both the mind and the heart, a philosophy that has revolutionized the workplaces he has touched.
Laszlo earned a BA from Pomona College and an MBA f
Kim & Erin Clark: Leading With Mind, Heart & Soul
The idea of balancing the rational aspects of leadership with the intelligence of the heart and the wisdom of the soul is suddenly emerging as a legitimate best practice in organizations.
At last, were moving away from traditional thinking — & knee-jerk assumptions — that caring about employees & giving them more power & agency, is a very bad way to drive p
David Yeager: A Breakthrough New Model For Leading Gen-Z
One of the most common questions on the minds of workplace managers today is, “How can I most successfully manage the new generation of people entering the workforce?” This is a crucial question, as not only are the dynamics of the workplace rapidly changing – the generation of workers aged 18 to 25 really does have unique needs needing our support.
Dr. David Yeager, a renowned developmenta
David Robson: The Scientific Secrets To Rebuilding A Strong Social Network
In the post-COVID era we now live in, warnings about our lack of social connection – largely the result of habits we developed during the pandemic, and the new normal of working remotely – have become far more frequent.
But what’s the real harm in having fewer in-person interactions with other people – especially with work colleagues? Many of us think we’re doing just fine spending time wit
Jeff Wetzler: Unleashing the Power of Asking
Research shows that people consistently overestimate their ability to make accurate inferences about what other people are thinking & feeling in any given moment. In actuality, our success in “reading” other people proves to be no better than a coin flip!
But because we’re all so solidly convinced that we’re uniquely skilled at deducing what’s going
Matt Beane: How AI Is Already Changing Our Workplaces
Matt Beane is a researcher & professor in the Technology Management Program at the University of California, Santa Barbara – & the author of the new bestseller, “The Skill Code: How To Save Human Ability In An Age Of Intelligent Machines.”
In his book, Beane delves into the critical challenge of maintaining valuable skills in a world increasingly filled with AI & robots – &
John Mackey: Capitalism With A Conscience
John Mackey is the visionary founder of Whole Foods Market which today employs 90,000 people, has 500 stores in America, the UK & Canada & generates $22 billion in annual sales.
Mackey started the well-known natural foods grocery chain 44 years ago in Austin, Texas – & a few years ago sold it to Amazon which operates it today.
John has just published what amounts to an a
Celeste Headlee: From Overwork To Well-Being: A New Path
According to the most recent statistics, 42 percent of the global workforce feels burned out at work today – a higher percentage than before or during the COVID pandemic.
The World Health Organization defines burnout as work related stress that produces feelings of exhaustion, negativity & cynicism related to a person’s job & an overall lack of engagement.
One consistent them
Marshall Goldsmith: At 75, Sharing Wisdom On Coaching, Leadership & Living A Meaningful Life
Marshall Goldsmith is one of the top executive coaches in the world.
He was a pioneer in the use of 360-degree feedback which involves gathering input from peers, subordinates, and supervisors to assess a manager’s impact and effectiveness. His approach to coaching emphasizes self-awareness, behavioral change and constant improvement. And he has personally coached over 200 global CEOs i
Michael Norton: How Rituals Can Transform Your Team’s Connection, Happiness & Performance
In our every day experience at work, we attend innumerable events – team meetings, orientations, employee recognition events, etc.) – that all have the potential to become really tedious & uninspiring simply because they feel routine & therefore joyless.
But there’s an extremely powerful way of reinvigorating these kinds of events & making them truly meaningful to people. Accord
Saul Perlmutter: How To Make Smarter Judgments & Wiser Decisions
Saul Perlmutter, Nobel Laureate 2011 for Physics, in his office.
There’s a lot that’s remarkable about the new book, Third Millennium Thinking: Creating Sense in a World of Nonsense, starting with the fact that one of its three co-authors is a Nobel laureate who earned the Nobel prize in physics for discovering the accelerating expansion of the universe.
One might imagine that UC Berkeley p
Mary C. Murphy: How A Culture Of Growth Can Transform Your Team
Nearly two decades ago, Stanford University psychologist, Carol Dweck, introduced the groundbreaking idea that human flourishing can be dramatically influenced by how we think about our talents & abilities. In her classic book, “Mindset: The New Psychology Of Success,” she taught us that some people have a general belief that their talents and intelligence are predetermined, &
Alison Taylor: How Leadership Can Find “Higher Ground”
As a professor in NYU’s prestigious Stern School of Business, Alison Taylor spends a lot of time with the next generation of business leaders. In her new best seller, “Higher Ground: How Business Can Do the Right Thing in a Turbulent World,” she tells us that her MBA students are not hoping to have careers working for ethical companies. They now expect to.
For decades, organizations largel
Sharon Brous: The Importance Of Fostering Connection In Our Workplaces
Human beings are social creatures. We’re hard-wired to connect deeply & intimately with others. We want to feel valued, supported, & needed. And this makes connection a fundamental aspect of our existence.
But in our busy, technology-driven lives today, we have fewer friends than people did in past generations, we interact less with our neighbors, & the majority of interactions
Andrew McAfee: Being “Geeky” Happens To Be Good Leadership Form
In his new bestseller, “The Geek Way,” Andrew McAfee makes the fascinating case that the most important technological revolution of our time isn’t what companies make, it’s in how they’re being managed.
And by his definition, being geeky isn’t a pejorative but rather a clear description of leaders who are perennially curious, not afraid to tackle hard problems or embrace unconvention
Eric Potterat: The Mental Disciplines For Leading & Winning
When we think about the highest performing people in all disciplines of life, they all commonly share the ability to think clearly, stay focused & shrug off setbacks all while under very high levels of stress.
In their most critical moments, in other words, they know how to maintain intellectual clarity & emotional control – which allows them to consistently perform at exceptional
Bob Sutton: Greasing The Skids For Organizational Success
Every organization is plagued by what Stanford University Business School professor, Bob Sutton, calls “destructive friction:” forces that make it harder, more complicated, or downright impossible to get things done. In Sutton’s language, “the convoluted, time-consuming & soul-crushing gyrations that drive people crazy and undermine organizational performance.”
Along with his co-author
Daniel Goleman: How To Optimize Emotional Intelligence
The expression, “emotional intelligence” is seamlessly embedded into our common vernacular – but it was Daniel Goleman’s groundbreaking book a quarter century ago that first coined the idea & brought it to a mass audience. In his #1 bestseller “Emotional Intelligence: Why It Can Matter More Than IQ” Goleman revolutionized how we think about human intelligence.
Along with Rutgers Univer
Herminia Ibarra: Act Before You Think!
Workplace managers are often told to define their leadership purpose & authentic self, & that this personal introspection & self-reflection will guide their leadership journey.
But research on how adults actually learn shows that the logical sequence – “think, then act” – is reversed in a personal change process such as what’s involved with becoming a leader. In other words, we
Michael Gervais: Overcoming The Fear Of Other People’s Opinions
Michael Gervais is a high-performance psychologist who has helped some of the world’s most successful athletes overcome mental & emotional obstacles on their way to excelling in their sports. He was on the sidelines when the Seattle Seahawks won a Super Bowl, when beach volleyball players Kerri Walsh & Misty-May Treanor won Olympic gold – & when daredevil, Felix Baumgartner
Marcus Collins: Culture Is What Inspires People To Act
Professor of Marketing at the University of Michigan’s Ross School of Business, Dr. Marcus Collins, believes culture is the most powerful vehicle for influencing human behavior.
In his words, “if you want to get people to move, there’s no vehicle more powerful or influential than culture. Full stop. Culture is how we inspire people to act. Culture implies social forces – both subtle &
Suneel Gupta: Discovering The Great Work Of Your Life
Many of the world’s wisdom traditions teach that we humans all have a core purpose – a gift uniquely assigned to us by the universe. Eastern religions call this “dharma,” and we also know it as “an inner calling.”
What’s intriguing about this idea is that we know so many people are unhappy in their jobs. And, even after many of us have achieved some sense of career success, wealth and status in o
Ron Shaich: Know What Matters
As an entrepreneur and CEO, Ron Shaich has had one truly remarkable career.
He’s the founder and former chairman and CEO of Panera Bread, a groundbreaking restaurant brand that today has more than 2,400 bakery cafés, 120,000 employees – and nearly $6 billion in annual sales.
Under Shaich’s leadership, for multiple years, Panera generated annualized returns of over 25 percent, and in the sa
Frances Frei & Anne Morriss: Leading Change Without Collateral Damage
Frances Frei (left) is a tenured professor at the Harvard Business School, and two years ago, was an extraordinary guest on this podcast when we discussed her brilliant understanding on how to build, retain and restore trust.
Listeners should note that she also gave a remarkable TED Talk on trust that shouldn’t be missed.
Frances returns to the podcast to discuss a wonderful new book that s
Julia DiGangi: Harnessing Emotional Energy For Personal & Leadership Success
Our drive to create change, have impact & solve problems all comes from emotional energy. Who we become – how dynamic & powerful we are as people & leaders – depends upon our learning to work with this energy.
Leaders may feel as if they don’t control this energy, that it’s just a product of the world around them & the forces bearing down on them. But that’s just not the case.
A th
Amy Edmondson: How To Fail Well
What comes to mind when you think about failure – specifically, a failure of your own?
Intellectually, we may all agree that failures are great teachers, but deep down the idea of failing at anything in life tends to produce some distressing emotions & feelings. The truth is, most of us (try as we will) would just assume not ever fail.
According to Harvard Business School professor, Amy Edmon
Mauro Guillen: Redefining Traditional Notions of Aging In Our Workplaces
In what might seem to be the least likely workplace imaginable to implement this, automaker BMW now has five generations of people working under one roof in their factories collaborating & contributing their unique skills and perspectives.
If, by chance, you’re wondering how older workers could possibly keep up with the rigorous demands of building cars on an assembly line, you may be missing
Ed Catmull: On Creativity, Heart, Steve Jobs And Leading Pixar
Very few people know their life’s purpose at an early age, but as a young college student, Ed Catmull started dreaming of making the world’s first computer animated movie. He went on to nurture that dream by earning a Ph.D. in Computer Science before forging a partnership with George Lucas (of Star Wars fame) that led to his founding Pixar Animation Studios with Apple founder, Steve Jobs & Joh
Dr. Robert Waldinger: How To Have A Happy And Fulfilling Life
What makes for a happy life? A good life?
In 1938, Harvard University researchers launched what’s now become the longest in-depth longitudinal study of human life ever done. The Harvard Study of Adult Development has followed the lives of two generations of individuals, from the same families, for nearly 85 years.
And the conclusion from all these decades of inquiry is that human thriving, &
Jim Harter: Gallup’s Guidance On Leading In The Post-Pandemic Workplace
Seemingly overnight, the COVID pandemic caused a massive societal transformation — a structural change in how and where people work and live. And while we may be hearing that CEOs is general still have dreams of having all of their employees back in the office five days a week as they once did, the truth is that nothing is going back to normal.
Perhaps because it’s long been uncertain as to whethe
Heather McGowan: How To Empower & Inspire Human Potential
One of the through lines of this podcast is the idea that the COVID pandemic profoundly and permanently changed how people think about work – not to mention the value exchange we now expect from it.
Consequently, in a post-pandemic world, our common and traditional ways of motivating human performance in our workplaces instantly lost any remaining viability, and now must be replaced with practices
Rohit Bhargava: The Future Normal: How We Will Live, Work & Thrive In The Next Decade
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