The Global Hospitality Collective
The Global Hospitality Collective is a podcast and media channel for short-term rental hosts, boutique hoteliers, and hospitality entrepreneurs around the world. Its goal is to raise hospitality standards, improve guest experiences, and help hosts run sustainable, profitable businesses. The show features bold conversations with industry leaders, changemakers, and working hosts, alongside cinematic docu-series that tell the stories of homes, hosts, and communities. It also shares insights from an accompanying book series, giving listeners practical lessons from inside the hospitality industry.
Episodes
Episode 28 - The Real Stories Behind the Mics
This week, we're stepping out from behind our businesses, portfolios, and systems so you can get to know the people behind the podcast. Jodie, Helen, Rose, and Debbie share how they landed in hospitality, where they grew up, and the childhood stories that still shape how they welcome guests.In this episode, the hosts cover:How each of us ended up in short-term rentals, from an unexpected auction p
Episode 27 - Towed at 6 AM: Anja Schaer on Hospitality When Things Go Wrong
Anja Schaer is co-owner of Peach House, a boutique property management company in Marietta, Georgia, and is featured in chapter four of the new Sisterhood book, released March 2026. She and her husband run a hybrid rental strategy blending short-term and mid-term furnished rentals for homeowners across the Atlanta suburbs.In this episode, Anja covers:• Building a hybrid short-term and mid-term ren
Episode 26 - Does Your Team Know What Good Hospitality Looks Like
In this episode, Jodie, Debbie, Helen, and Rose cover:Why treating your own team with hospitality is the foundation for how they treat guests, from onboarding standards to team appreciation eventsPractical systems for training cleaning teams and VAs: photo references, SOPs, checklists, and brand standards documentationThe ongoing debate over labeling kitchens and light switches: does it help guest
Episode 25 - From Cracks to Systems: How Libby Ross Built Her Own STR App
Libby Ross is a co-hosting powerhouse based in Oklahoma City, managing nearly 50 properties across the state and stepping into a new 120-door student housing project in Norman, Oklahoma.In this episode we cover:Growing a co-hosting business from her own properties into managing nearly 50 across Oklahoma, plus a new short-term-to-midterm student housing project near the OKC airportBuilding her own
Episode 24 - When It All Goes Wrong (And You Still Win)
This week, Jodie, Rose, Debbie, and Helen come together for an honest, no-holds-barred conversation about service recovery: what happens when bookings go sideways, and how each host handles it with professionalism, humor, and heart.In this episode, the hosts cover:Real guest disasters, from a lake gone wrong to an all-night lockout scrambleWhen to refund, and when a gift card or gesture works bett
Episode 23 - Locked Out, Lesson Learned with Anja Wynne
Anja Wynne is a short-term rental host and land developer featured in the Hospitable Hosts STR Sisterhood Edition. She and her family operate seven STR properties across Colorado, New Mexico, and North Carolina's Outer Banks, and are now building a family-run eco-village and event venue on land bordering the Rocky Mountains.In this episode, Anja covers:How a family land purchase near the Air F
Episode 22 - Kitchen to Campfire: Amenities Guests Actually Want
Jodie, Helen, Debbie, and Rose dig into the everyday essentials every short-term rental should have, going room by room through the kitchen, bathroom, bedrooms, living room, and outdoor spaces.In this episode, the hosts cover:Kitchen must-haves, from dishwasher pods and spices to how often to replace pots, pans, and small appliancesCoffee and beverage setups across four very different properties,
Episode 21 - Making Vacation Rentals Autism Friendly with Suzanne Robinson
Suzanne Robinson is the owner of Welcoming Wow and Chapter 27 of Hospitable Hosts: STR Sisterhood Edition, managing 25 to 30 short-term rental properties across Florida and North Carolina.In this episode, Suzanne covers:How a childhood friend's frightening experience with a missing autistic child inspired her to make her properties autism friendlyPractical, low-cost changes hosts can make, from do
Episode 20 - Profit and Purpose: How Debbie Todd Built Give-Back Into Every Booking
Debbie Todd co-owns three short-term rentals in Hocking Hills, Ohio, and is featured in Hospitable Hosts Volume 3. She's built her hosting business around a simple idea: giving back isn't one more thing to do, it's part of how you do business.In this episode, Debbie covers:How her family turned a portion of every booking into charitable giving, and how guests get to choose where their
Episode 19 - Campfires, Connection, and What's Coming at the Summit
Jodie, Helen, Debbie, and Rose sit down for a special preview episode ahead of the STR Hospitality Summit, an in-person hospitality immersion taking place at Helen's property in Saratoga, New York.In this episode, the hosts cover:What each of them is most looking forward to at the summit, from campfire chats to yoga sessions to reconnecting with hosts they've only met onlineReflections on
Episode 18 - 70% Direct Bookings and Zero Hot Tubs: Kerri & Philippe's Secret Sauce
Kerri & Philippe are corporate escapees turned boutique hospitality owners in Quebec, Canada, featured in chapter eight of the Hospitable Host Couples book. Between six ski chalets and a newly acquired 18-room motel they're renovating themselves, they've built a brand rooted in the Scandinavian concept of Hygge and hit a 70% direct booking rate on their chalets.In this episode, Kerri & Phi
Episode 17 - Raising the Standard: What Every Host Owes Their Guests
In this episode, the panel covers:- Rose's approach to going beyond baseline cleanliness, including a playful "Monster Free Zone" sign under the beds for families- Debbie's ongoing work on basic safety (smoke alarms, trip hazards, signage) and how STR safety consultant Justin Ford reshaped her thinking- Why the group built the Global Hospitality Collective Standard to bring hotel
Episode 16 - From Mountain Rental to Matchmaker: Karen Piscitelli's Explorabout Story
Karen Piscitelli, featured in Chapter 17 of Hospitable Hosts: STR Sisterhood Edition, converted her family's North Carolina mountain home into a short-term rental before pivoting to launch Explorabout, a platform connecting property managers with local tour and experience providers.In this episode, Karen covers:How managing her family's Burnsville, NC rental taught her what property manage
Episode 15 - One Thing That Changed My Hosting
In this episode, four seasoned hosts from around the world get candid about the one thing that changed how they host. From letting go of guest fear to finally collecting emails, this conversation is full of small shifts that made a big difference.In this episode, Jodie, Helen, Rose, and Debbie cover:Rose on stepping away from negative Facebook host groups and choosing not to fear her guests as wel
Episode 14 - From Bunny Hills to 80% Direct Bookings: Jenn Boyles' Marketing Playbook
Jenn Boyles is a Direct Booking Success founder and marketing strategist featured in the Sisterhood Edition of Hospitable Hosts, chapter 13. She built her own STR portfolio across Europe from a French Alps apartment to an Austrian chalet to a Liverpool canal boat, hitting 80% direct bookings before pivoting to teach other hosts how to do the same.In this episode, Jenn covers:Why relying on Airbnb
Episode 13 - Two Dishwashers, No Front Desk: Kim Herrlein on Hosting Big Groups and Boutique Hotels
Kim Herrlein has spent over a decade hosting large groups at Purveyors of Leisure, her Palm Springs area vacation rental company built around homes with six or more bedrooms. She's since expanded into boutique hotel management, running properties in Northern California and Wyoming.In this episode we cover:The setup details that make large group hosting work: noise monitors, double dishwashers,
Episode 12 - From IT to Intentional Host: How Dawn Cornett Traded Corporate for Lake Houses, Boutique Hotels, and Freedom
Dawn Cornett manages lake houses across multiple markets, a micro resort on a 34-acre Texas ranch, and boutique hotels in Granbury, Texas. In this episode she shares what it really takes to grow without losing the guest experience.In this episode, Dawn covers:Building teams across multiple markets and why it's easier than you thinkAnticipating guest needs before they know they need them, and w
Episode 11 - Hospitality Isn’t Housekeeping
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
Episode 10 - Slow Down to Speed Up: What Brittany Blackman Learned After Selling the Business She Built
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
Episode 9 - Building An STR From The Ground Up
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
Episode 8 - The Mom Test: Steve Resnick on Running 90 Properties Without Losing the Heart of Hospitality
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
Episode 7 - Reviews
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
Episode 6 - The Sea of Gray: Courtney Petrovich on Design, Sense of Place, and Standing Out
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
Episode 5 - Welcoming Pets
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community🎟️ Explore the STR Hospitality SummitSTR Hospitality Summit🎓 Join the H
Episode 4 - Stick to Your Standards: Amanda Look on Pricing, Polishing, and Building Without Apology
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
Episode 3 - Personalisation Without Overwhelm
Reviews aren’t just feedback. They’re leverage or liability depending on how you handle them.In this episode of the Global Hospitality Collective Podcast, Jodie Odlin sits down with Helen Lavigne, Rose Tipka, and Debbie Todd to unpack the real role reviews play in building (or breaking) a short-term rental business.What starts as a conversation about ratings quickly turns into something deeper: ex
Episode 2 - Stop Settling for Average: Joe Rohne on Design, Integrity, and Hospitality That Actually Stands Out
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
Episode 1 - Who Are We And What’s It All About
The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR H
The Global Hospitality Collective: What This Show Is About
Welcome to The Global Hospitality Collective — a podcast bringing together voices, insights, and stories from across the global hospitality industry. Stay tuned for conversations that inspire, inform, and connect professionals around the world.
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